The ideal art director can juggle multiple TV campaigns and adapt to changing priorities. In return, you get to make your mark on established brands and a variety of categories.
To be successful in the role, you’ll need to:
Develop art direction and design for TV campaigns that elevates established brands and defines new ones.
Translate strategic approaches into easily accessible, memorable creative concepts.
Present ideas in a way that builds excitement among the team and the client.
Develop assets for mood boards, storyboards animatics and on-screen graphics.
Build presentation decks.
QUALIFICATIONS
Portfolio showcasing TV advertising campaign work and a wide range of design styles.
3+ years’ experience as an art director at an advertising agency.
Creative conceptual skills but also comfortable working with existing assets.
Expertise in Adobe CS including Photoshop, Illustrator, After Effects and Premiere.
Be self-motivated to thrive in a remote-work environment.
Experience (or at least real interest in) with emerging AI technology.
Collaborating with the creative team to assist in the development of tailored messages for different platforms and audiences, optimizing for engagement and impact
Conducting A/B testing and ongoing optimization of campaigns to improve performance metrics such as CPM, CPC, CPA, and ROAS
Analyzing campaign data to produce detailed reports and actionable insights, demonstrating ROI and the effectiveness of different channels and creative approaches
Working closely with stakeholders and external partners to ensure campaign alignment and compliance with all regulations and guidelines
Staying updated with the latest trends in paid media and public service communication, incorporating innovative strategies and technologies to enhance campaign effectiveness
Measuring the effectiveness of communications efforts through metrics analysis and reporting results
Collaborating with creative teams and communications specialists on campaign initiatives and deliverables
Planning, attending and executing special events such as conferences, town halls, and exhibits
Required Qualifications and Skills:
Bachelor’s degree in Communications, Marketing, Advertising, or a related field
9+ years of experience in media buying or paid media campaign management, preferably with experience in public service or non-profit campaigns
Proven track record of planning and executing successful paid media campaigns across multiple channels
Strong analytical skills, with proficiency in analytics and ad management tools (e.g., Google Analytics 4, Meta, LinkedIn, OTT/CTV, Direct Mail, and others)
Excellent communication and collaboration skills, with the ability to work effectively in a team and with external partners
Ability to manage multiple campaigns simultaneously, with great attention to detail and deadlines
Experience drafting short-form creative copy in alignment with style guide specifications
A deep passion for social causes and making a difference through impactful communication
Guides software development teams through coaching sessions or mentorship
Identifies and encourages areas for growth and improvement within the team
Leads peer-reviews of solution designs and related code for key features of the application
Leads the packaging and deployment of releases
Has a high level understanding of available technical solutions; researches and evaluates a variety of software products and libraries to make key technical decisions and recommendations
Collaborates with the development project manager to ensure requirements are met, delivered accurately and on time
Assesses opportunities for application code and process improvements and helps implement improvements with team members and other affected parties
Ensures that the technical solutions are scalable and will perform under the expected volume and load; is able to lead the development team with performance and scaling testing
Qualifications:
Required:
5+ years of experience as a software developer, 2+ years in a technical lead/architect role
Highly proficient in .NET Core framework and C# full stack development
Experience with Angular (or a similar JavaScript framework)
Highly proficient with data modeling, SQL, RDBMS (SQL Server preferred)
Extensive experience in defining and implementing RESTful (API) services
Experience designing and coding secure solutions, follows OWASP and industry standard security practices
Experience with cloud environment(s) for development and deployment (AWS strongly preferred)
Experience designing and implementing integrations with 3rd party API and Services
Experience with message queues, asynchronous/background processing
Position Details Position Information UNT System Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Posting Title Seasonal Admissions Application Reader Department HSC-Enrollment Management-300370 Job Location Remote Full Time/Part Time Part-Time Pay Rate $15.00 / hour Salary Information Commensurate with experience Department Summary There are 6 functional units within Enrollment Management: Processing, Recruitment, Technology, Events, Financial Aid, and Registrar’s Office. Position Summary The Department of Admissions and Recruitment is seeking to hire Seasonal Admissions Application Readers to join their team for graduate admission utilizing established criteria and professional judgment. Readers must be able to maintain a high level of confidentiality. The seasonal position is from June 2024 to March 1, 2025. Readers need to be available a minimum of 15 hours per week. Performs other related duties as assigned. Additional Posting Details Minimum Qualifications Bachelor’s degree Ability to read PDF files and utilize EIS/Peoplesoft Ability to work remotely and independently Ability to provide own computer for reading
Preferred Qualifications Skill in effective written and verbal communications. • Ability to exercise keen judgement and discretion. • Ability to maintain essential records, paperwork and application files in a confidential, thorough manner. • Ability to quickly adapt to new technology and internalize feedback. • Ability to read quickly, carefully and objectively while providing thorough notes. • Ability to meet admission decision deadlines. Required License / Registration / Certification Work Schedule We do not have a set work schedule but readers must work a minimum of 15 hours per week. Read application files are due Monday at 8 AM. Driving University Vehicle No Security Sensitive This is a security sensitive position. EEO Statement The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices. Physical Requirements Ability to communicate, Sitting, Writing Posting Detail Information Posting Number H1249P Position End Date (if temporary) Special Instructions to Applicants Work is indoors and sedentary and is subject to schedule changes and/or variable work hours. • Due to the remote nature of the work, a reliable internet connection, a computer, and a private, secure location are required. • There are no harmful environmental conditions present for this job. • The noise level in this work environment is usually moderate. • Applicant must be able to submit I-9 documents. Quicklink for Posting https://jobs.untsystem.edu/postings/81439 Supplemental Questions Required fields are indicated with an asterisk (*).
How many years of experience do you have in higher education admissions and/or enrollment management. (Open Ended Question)
Do you have experience with Admissions/Recruitment? Yes No Documents Needed to Apply Required Documents Resume Cover Letter References – List of Names and Contact Information for 3
Assist in review of periodic investor materials required (with an understanding of restrictions on the use of non-gaap measures)
Maintain documentation supporting SOX compliance
Monitor new accounting pronouncements for potential impact and discourses in Quarterly and Annual Reports
Liaise with external auditor to ensure timely completion of quarterly reviews and annual audits of financial statements and preparation of GAAP disclosure checklist
Assist with technical accounting work performed over new and/or complex transactions, new accounting standards, or changes to existing policies
Preparation and review of annual statutory financial statements in accordance with IFRS and Dutch GAAP
Preparation of Government Census Reporting
Qualifications:
Bachelor’s degree in Accounting; CPA preferred
6-8 years prior experience in industry or public accounting
Strong understanding of US GAAP and SEC reporting requirements, IFRS experience a plus
Leadership capabilities, strong work ethic/attention to detail, ability to troubleshoot financial related issues, and strong desire to learn/take on additional responsibilities
Uses all appropriate systems and validation tools in order to effectively accomplish quality audit results, ensuring the policy premium is still right for the policy holder’s business.
Provide Premium Audit technical support as a subject matter expert in areas such as classification use, payroll calculations, internal audit procedures, and manual rules to both internal and external stakeholders.
Ensure that all Bureau Test Audit standards, where applicable, are met or exceeded. Determine actions required of Pie and vendors to ensure standards are met.
Knowledgeably and clearly communicate final audit results to customers and partners in order to provide an excellent experience.
Oversee the audit dispute process and ensure disputes are handled timely and accurately.
Develop and/or recommend training programs to address error trends and assist with completion of process improvement projects.
Other tasks, responsibilities, and projects as assigned.
The Right Stuff
High school diploma or GED is required.
Minimum of 3-years professional work experience is required.
Minimum of 1-year experience in insurance is required.
Minimum of 6-months insurance audit experience is required.
Strong Communication Skills: confident verbal and written skills to deliver more complex information effectively
Developed Interpersonal Skills: builds strong cross-functional relationships. Adjusts communication and work style in order to work well with others
Attention to Detail: ability to review copious amounts of information and accurately record, sort and identify data relevant to audit
Strong Customer Focus: ability to build strong customer relationships and deliver customer-centric solutions.
Create automated monitoring, auditing and alerting processes that ensure data quality and consistency.
Work with business and application/solution teams to implement data strategies, build data flows, and develop conceptual/logical/physical data models
Design, develop, implement, and optimize existing ETL processes that merge data from disparate sources for consumption by data analysts, business owners, and customers
Seek ways to continually improve the operations, monitoring and performance of the data warehouse
Influence and communicate with all levels of stakeholders including analysts, developers, business users, and executives.
Live by and champion our values: #day-one, #ownership, #empathy, #humility.
What you’ll bring
Typically, 5+ years experience in a data engineering related role (Data Engineer, Data Platform Engineer, Analytics Engineer etc) with a track record of building scalable data pipeline, transformation, and platform solutions.
3+ years of hands-on experience designing and building data pipelines and models to ingesting, transforming and delivery of large amounts of data, from multiple sources into a Dimensional (Star Schema) Data Warehouse, Data Lake.
Experience with a variety of data warehouse, data lake and enterprise data management platforms (Snowflake {preferred}, Redshift, databricks, MySQL, Postgres, Oracle, RDS, AWS, GCP)
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
Job Summary: The responsibilities include entering patient information into our software program. It will involve accessing various electronic medical records systems. Looking for a candidate who can type 50+ words per minute with accuracy and provide our customers with the highest quality product and customer service. Must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Essential Job Functions:
Accurately entering patient information into our software program Access various electronic medical records systems Provide a high level of customer service Qualifications:
Experience in a medical records office environment helpful but not required, will train. Computer literate — general working knowledge of Microsoft Word and Excel required Ability to type 50+ wpm Focused on high quality work Self-motivated Team player Excellent organizational skills a must Extremely reliable Detail oriented a must
Physical Requirements:
Ability to sit or stand for long periods of time Physical ability to lift and carry 25 lbs. of materials Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items. Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor Speaking and hearing ability sufficient to effectively communicate. Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks
Information Governance Accountabilities:
A high-level understanding of the organization’s information governance program and role-specific accountabilities A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided Participation in education as required for corporate compliance and role-specific functions and tasks
HIPAA/Compliance:
Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes. Comply with all regulations regarding corporate integrity and security obligations Report unethical, fraudulent or unlawful behavior or activity Maintain current and yearly HIPAA certification.
The POV project focuses on researching ownership information reported by entities to the Centers for Medicare & Medicaid Services (CMS) through the Medicare enrollment process and comparing it with ownership information reported at the respective state Secretary of State (SOS) website. If discrepancies are identified (e.g., owners are reported to the state SOS but not to CMS/Medicare), RELI collects documentation for further investigation and action. This work supports the oversight and compliance efforts of the CMS Center for Program Integrity (CPI) Provider Enrollment Operations Group (PEOG).
The POV project Provider Enrollment Analyst I is responsible for:
Researching providers on the SOS site and obtaining filings as per the respective state standard operating procedure (SOP)
Analyzing provider ownership information found on the SOS site and on the Provider Enrollment, Chain, and Ownership System (PECOS)
Evaluating each entity for ownership discrepancies in accordance with the SOP and team resources
Documenting research results in ServiceNow in accordance with the established protocol
Adhering to research guidelines and obtaining appropriate documentation
Meeting productivity and quality standards
Actively participating in process improvement activities
Other activities as identified based on project need
Qualifications
Ability to follow established procedures/processes
Excellent organization skills
Attention to detail
Critical thinking skills
Excellent communication skills: verbal and written
Maintain professional etiquette in a variety of situations
Ability to assess workloads, meet deadlines, and adjust as needed
Ability to work both independently as well as in a team environment
Consistent and regular attendance
Computer skills
Must be able to function in a remote work environment
Must have secure and reliable internet access
High School diploma
3 – 6 months administrative skills
Knowledge of Medicare/Medicaid provider enrollment preferred
Knowledge of Provider Enrollment, Chain, and Ownership System (PECOS) preferred
This is an individual contributor manager position with the growth potential of managing one or two analysts in the future.
Responsibilities
Lead and implement cross functional development initiatives (OKRs) end to end in collaboration with leaders from Development Operations.
Independently come up with process improvement solutions with SMEs or create frameworks for others to use to problem solve
Partnering with Development Operations stakeholders to create, define, analyze and report on business health via Key Performance Indicators (KPIs) and metrics
Translate business requirements into technical requirements and partner with data entities or teams like Data Governance, Data Platform, Clinical Data and Programming to implement the data and reporting solution required in a timely manner.
Translating quarterly company and project specific goals into monthly and weekly project milestones for self and team
About You
Strong Project leadership. 4+ years experience of project management or clear examples of highly impactful project implementation in a highly matrixed organization, where he/she had to interact with people from different functions/people, many of whom have more seniority
Experience working with various cross functional stakeholders on tight and fluid timeliness
Excellent communication, organizational and prioritization skills. Ability to manage multiple projects simultaneously
Ability to operate independently, identify and surface problems and devise solutions
Deep analytical experience. 3+ years of hands-on experience implementing analytics solutions. Intermediate SQL, financial data modeling, and looker/tableau/powerPI
Strong analytical mindset. You know that data should be leveraged to make the best business decisions possible
Join us for an exciting career with the leading provider of supplemental benefits! Our Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
The Claims Processor is responsible for processing dental claims received from providers and health plan members in accordance with policies, procedures, and guidelines as outlined in Avesis contractual agreements. Claims are processed using Avesis systems and on-line reference resources that specify the details and scope of benefits. The processors productive output is guided by performance objectives that specify the volume of claims to be processed on an hourly basis. The Claims Processor must be able to meet accuracy, quality, and productivity standards as determined by Avesis. This position will focus on skill development as you will be part of a high-performing team. You will be responsible for helping the company to meet our contractional agreements across multiple plans to ensure our members are taken care of. A successful candidate will be able to communicate, retain information and stay on top of multiple changes, and multi-task while meeting the required self-metrics and team metrics. Essential Job Functions:
Understand Avesis’ contracts and performance requirements, claims processing workflow and payment process. Review claim data for accuracy and process claims in a timely matter according to turn around times set for that plan. Thorough knowledge of diagnostic and procedural coding for dental claims. Testing, reprocessing, or review of claims in new or existing systems to ensure accurate processing. Ability to work all dental plans that Avesis has contracts with Working new day/previously paid/ denied claims as needed to correct a claim that was processed inaccurately due to processor or system error. Ability to Multitask-processors may be asked to move across multiple Lines of Business to assist as the business needs. Skilled use of Avesis systems and applications for claims adjudication and research of provider, member, and utilization management data. Apply policies and procedures to confirm that claims meet the criteria for payment as indicated in contractual guidelines. Attendance in team meetings related to claims processing reviews and updates for company policies and procedures, audit findings, and other related communications. Ability to meet or exceed quality, accuracy, and production standards as determined by Avesis. Respond to inquiries from customer service team about claims in a 48hr time period Other duties as assigned Requirements:
High School Diploma or GED (required), Associates degree in a related field is preferred Dental experience required Knowledge of Medicare, Medicaid, and Commercial insurance preferred HCPCS, CPT, ICD 10 coding Strong skills using Microsoft applications (Adobe, Word, Excel, Etc.) and other windows-based tools Ability to read, write, and communicate at a professional level Ability to manage multiple tasks Ability to prioritize work Ability to work mandatory overtime as needed Effective time management and organizational skills Experience within insurance or healthcare organizations preferred Excellent listening, communication (verbal and written Must live in the State of California FLSA Status: Hourly/Non-Exempt
Salary Range Hourly Rate: $12.51 – $19.59
How to stay safe:
Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.
Avesis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in @Avesis.com.
We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to [email protected].
To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.
We Offer
Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way. Competitive compensation package. Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. Life and disability insurance. A great 401(k) with company match. Tuition assistance, paid parental leave and backup family care. Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. Employee Resource Groups that advocate for inclusion and diversity in all that we do. Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability. Equal Employment Opportunity
At Avēsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avēsis, where We See You!
Responsibilities: 1. Identify and monitor overdue insurance claims. 2. Submit and process claims electronically via insurance portals. 3. Follow-up on claims status, resolve denials & discrepancies, and re-appeal if necessary. 4. Communicate professionally and effectively with insurance companies, patients, and healthcare providers. 5. Maintain accurate and up-to-date documentation of claims processing and patient profiles. 6. Conduct regular reviews of unpaid claims and manage collections process. 7. Ascertain patient health coverage and ensure adherence to policy. 8. Maintain patient confidentiality and follow all compliance guidelines and regulations.
Requirements
1. High school diploma or equivalent. 2. Minimum 2 years experience in medical billing or insurance collections. 3. Proficient knowledge of healthcare billing, coding, and insurance processes. 4. Excellent communication, negotiation, and problem-solving skills. 5. Self-motivated with the ability to effectively manage time and meet deadlines. 6. Proficiency in using Microsoft Office and billing software.
Follows up on claim rejections and denials to ensure appropriate reimbursement for our clients.
Process assigned AR work lists provided by the manager in a timely manner.
Write appeals using established guidelines to resolve claim denials with a goal of one contact resolution.
Identified and resolved denied, non-paid, and/or non-adjudicated claims and billing issues due to coverage issues, medical record requests, and authorizations.
Recommend accounts to be written off on Adjustment Request.
Reports address and/or filing rule changes to the manager.
Check the system for missing payments.
Properly notates patient accounts.
Review each piece of correspondence to determine specific problems.
You’ll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.
Day-by-day, you’ll speak with customers who have fallen behind on their Mission Lane credit card payments, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. Your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit.
You’ll thrive in this role if:
You have 1+ year(s) customer service experience, in any industry.
You have some sales experience, and are comfortable negotiating.
You’re curious, use good judgment, and can quickly process situations to find solutions.
You’re a great listener and find it easy to connect with others and build rapport.
You stay calm during conflict and recover quickly from difficult conversations.
You have strong written and verbal communication skills.
You’re tech-savvy and comfortable learning new software.
You’re growth-minded, a fast learner, and use constructive feedback to learn and improve.
You’re adept at handling change and enjoy a fast-paced, dynamic work environment.
Work location:
Ability to work 100% remotely or from our office in Richmond, VA – or a little bit of both!
If you choose to work remotely, remote employment for this role is contingent upon being a resident of AR, AZ, FL, GA, MO, TX, UT or VA. All states are subject to change.
A private, quiet, distraction-free, interruption-free work area is required for remote employees in this role.
Fast, reliable internet service with minimum download speed of 80Mbps and upload speed of 8 Mbps is required for remote employees in this role.
We are seeking a skilled and motivated Identity and Access Management (IAM) Engineer with a specialization in implementation. As an IAM Engineer, you will play a critical role in designing, implementing, and maintaining robust IAM solutions to ensure secure access to our customer’s systems and data. The ideal candidate should have a strong background in IAM technologies, scripting experience, and proficiency in working with XML.
Job requirements
Key Responsibilities:
1. IAM Implementation:
– Design, implement, and maintain IAM solutions to support access control and identity management.
– Collaborate with cross-functional teams to integrate IAM solutions into existing systems and applications.
2. Scripting and Automation:
– Develop and maintain scripts for the automation of IAM processes and workflows.
– Utilize scripting languages (e.g., GroovyScript, PowerShell) to enhance IAM functionality and efficiency.
3. XML Integration:
– Work closely with XML-based identity data structures, ensuring seamless integration with IAM systems.
– Troubleshoot and resolve issues related to XML-based configurations.
4. Policy Development:
– Define and enforce access control policies in alignment with industry best practices and compliance requirements.
– Regularly review and update IAM policies to address emerging security threats.
5. Collaboration and Documentation:
– Collaborate with IT and security teams to understand business requirements and translate them into IAM solutions.
– Create comprehensive documentation for IAM implementations, configurations, and troubleshooting procedures.
The Information Security Officer (ISO) is responsible for advising the business on best practices for protecting its sensitive information assets while complying with international laws and regulations regarding customer data and other privacy concerns.
This is a relationship position that requires excellent verbal and written communication, an ability to communicate with various individuals with different backgrounds and experience, while maintaining an understanding of the overall goals and needs of the business and how any recommendations support those business goals. You need to be able to analyze a multitude of situations and technologies in a fast-paced environment.
Beatport will provide certification training and other on-going educational support for the right candidate.
In this role of Information Security Officer you will be responsible for:
Proactive identification and mitigation of IT risks as well as responding to observations identified by third party auditors or examiners while assisting in the development of periodic reports and dashboards presenting the level of controls compliance and current IT risk posture.
Responsible for PCI-DSS 4.0 compliance (Level 1) company-wide.
Educating technical and non-technical team members across the company on security matters.
Regularly auditing all IT provided internal services including but not limited to hardware (computers, storage, and network equipment).
Assisting Company managers and staff with external audits and facilitate management response and remediation efforts. Ensure overall compliance with regulatory requirements through proactive planning and communication, ownership and relationships.
Coordinating the continuous development, implementation, and updating of security and privacy policies, standards, guidelines, baselines, processes and procedures in compliance with local, state, and federal regulations and standards for information systems.
Developing and managing the frameworks, processes, tools and consultancy necessary for the organization to properly manage risk and to make risk-based decisions related to IT activities.
Broadening and deepening knowledge of the business and technology environment with respect to the delivery of projects, strategic initiatives, and systems portfolio to effectively assist IT managers and staff with risk and compliance management.
Facilitating information systems security management education and training in regulatory and industry standards for all employees.
Remaining current on applicable international laws and regulations that may impact the Company.
To be successful in this role of Information Security Officer you will need the following experience and qualifications:
A Bachelor’s degree or equivalent in Computer Information Systems, Management Information Systems, or Computer Science.
A minimum of 5 years work experience with similar type of work.
Previous experience as a PCI Internal Security Assessor (ISA) or Qualified Security Assessor (QSA), or demonstrated experience performing such analysis and tasks for an organization.
Experience in risk, compliance and information security policy development.
Knowledge and understanding of corporate/industry information security, governance, risk and compliance practices and standards.
Knowledge of laws and regulations including but not limited to: CCA, GDPR and PCI-DS
Provide Training and Guidance: Provide training and guidance to employees on fair lending laws, regulations, and best practices to ensure a thorough understanding and adherence to fair lending principles.
Fair Lending Complaints: Oversee an appropriate response to fair lending complaints including ongoing monitoring for patterns and trends.
Collaborate with Internal Stakeholders: Collaborate with internal and external stakeholders, including senior management, lending teams, compliance officers, bank partners, and outside and in-house legal counsel, to address fair lending issues and implement corrective actions as needed.
Advise on Regulatory Changes: Stay current with developments in fair lending regulatory enforcement trends, and industry best practices to ensure ongoing compliance and make recommendations for updates to policies and procedures as necessary.
Compliance Committee: Serve as a member of the Best Egg Compliance Committee to provide insights and reports to leadership and management on fair lending topics.
Culture of Compliance: Be an ambassador for the Compliance brand to further Best Egg’s culture of compliance to enforce that Compliance is Everyone’s Responsibility
Requirements
Bachelor’s degree in Business Administration, Finance, Law, or a related field. Advanced degree or certification in compliance or fair lending preferred.
Minimum of 10 years of experience in consumer regulatory compliance or a related field, at least 5 of which was focused on fair lending compliance.
Expert knowledge of fair lending data analytics and BISG.
Prior experience with specialized Fair Lending software and analytic tools.
Implement Standard Costing Practices: Lead the implementation of standardized costing methodologies across our organization, ensuring consistency and accuracy in cost accounting processes.
Collaborate with Digital Transformation Team: Work closely with our Digital Transformation team to integrate standard costing practices into our ERP system, with a particular emphasis on Dynamics 365 ERP.
Build and Develop the Standard Costing Department: Recruit, train, and develop a team of cost accounting professionals, establishing the standard costing department as a key contributor to our organization’s success.
Optimize Costing Processes: Identify opportunities to streamline costing processes, leveraging technology and automation to improve efficiency and reduce manual effort.
Provide Strategic Insights: Partner with senior management to provide strategic insights and recommendations based on cost analysis, supporting decision-making and driving business performance.
Ensure Compliance and Controls: Establish and maintain cost accounting policies, procedures, and controls to ensure compliance with regulatory requirements and internal standards.
Drive Continuous Improvement: Continuously evaluate and refine costing methodologies, tools, and processes to adapt to evolving business needs and industry best practices.
What You Bring to the Table:
Bachelor’s degree in accounting, finance, or related field
Minimum of 6-8 years of experience in cost accounting and leading a team
Design, implement and support public cloud solutions for our customers
Work with a mixture of traditional services such as virtual machines and serverless or platform as a service products to deliver custom solutions to business problems
Provide technical guidance and support to junior team members and stakeholders on AWS-related matters
Research and development of new solutions, implement of established solutions according to best practice/documentation, create documentation of the solutions, and provide second-line support for these solutions
Qualifications
2+ years of AWS experience
Experience with EC2, S3, RDS, VPC, and IAM for high availability, security, and performance.
Experience with AWS Organizations, IAM Identity Center and Control Tower managing multiple accounts under single organization.
Experience implementing networks and connectivity, specifically connectivity between physical and cloud networks (VPNs, etc.).
Assists with activities related to outside investigations, including but not limited to potential fraud and abuse issues, which could be either general or targeted. Assists external counsel in identifying and reviewing pertinent documents.
Participates in activities related to exclusion screening, which applies to new hires, current employees, vendors and providers. Investigates and resolves any potential matches.
Ensures necessary follow-up takes place to resolve open items and that controls are in place to successfully mitigate business and regulatory compliance risks.
Completes special projects and reports as needed by the Compliance Department.
Performs other related duties and activities as required.Qualifications:
Bachelor’s degree required.
MBA or advanced Degree/professional certification (CIA/CHC) preferred.
2 – 5 years’ experience in healthcare and/or compliance or an advanced degree without experience.
Previous experience in regulatory/compliance audit preferred.
Knowledge of statistical auditing methods and Medicaid reimbursement preferred.
Superior ability to communicate orally and in writing to individuals and groups from varied disciplines and levels of management.
Strong communication, interpersonal and presentation skills, working with both internal and external individuals and entities.
Ensure invoices to customers are accurate, timely and delivered to the correct contacts.
You will be the primary owner of collections. As part of this responsibility you will coordinate and collaborate with other teams and internal stakeholders.
Maintain accurate and up-to-date collections notes to enable the Company to effectively forecast collections.
Reconcile customer account balances and resolve billing issues with customers.
Thorough understanding of our customer billing terms and systems to be able to resolve billing issues.
Be able to answer internal and external customer questions through phone calls and email communications (ticketing system).
Monitor customer accounts for timely payment and follow up on past due balances.
Build rapport and relationships with customers.
Meet team objectives, key results, goals and metrics.
Assist in improving existing functions and help optimize workflow and resources, as needed.
About You
A minimum of 5 years experience in billing and collection activity at a fast paced, high growth company.
You will be someone that places customer service (external and internal) as a top priority.
You will take pride in your work and endeavor to deliver a high quality work product in a timely manner.
High level of enthusiasm, a positive attitude, the ability to remain flexible to meet internal and external needs within a fast paced environment.
Able to work independently, effectively managing and using time through organization and structure.
Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.
Participate in evaluations and assessments designed to identify and define issues, review and analyze data, and evaluate/document best practices.
Conduct interviews and focus groups with employees and managers associated with organizational assessment as needed to include developing protocol instruments.
Provide strategies, methods, and tactical approaches to improve the client organization’s human capital management practices.
Analyze the current state, perform gap analysis, identify trends, and develop methodologies for workforce forecast practices.
Create reporting metrics, dashboards, and analytics to monitor, analyze progress, and effectively deliver assessment and results to organizational leaders.
Compile findings and formulate sound recommendations based on data analysis with the project team to address human capital challenges.
Develop and communicate study results via written reports and oral presentations.
Articulate the resources and actions needed to close talent gaps or optimize the workforce based on organizational assessment findings.
Develop and implement change management strategy and planning across all projects.
The REQUIREMENTS
Master’s Degree in I/O Psychology or Organization Development and 5 years of Management Consulting experience in Human Capital Strategy, Organizational Development, and Strategic Workforce Planning in the public sector; or the equivalent combination of education, training, and experience.
Organizational development skills with the design/redesign and implementation of organization structures including aligning mission, strategy, functions and structure; identifying changes to roles and responsibilities; and assessing the impacts to overall workforce.
Human Capital Management experience supporting federal clients, including experience designing and delivering strategic and operational human capital management programs and processes.
Strong analytical skills, including the ability to collect, synthesize, and summarize relevant data, perform root cause analysis, analyze workforce and competency data, and provide recommendations and solution strategies to government clients.
Previous experience in competency development, workforce analytics and strategic human capital design and implementation
Represents assigned business system or business process as a subject matter expert in business requirements, system specifications, process flows, process change and/or project management
Provides leadership to the business in the identification and adoption of operational best practices and standard operating procedures as it relates to assigned business system or business process
Independently researches, determines root cause and collaborates with others to resolve complex business and technical issues and customer inquiries.
Provides prompt and thorough resolution for client and/or member satisfaction
May facilitate testing for new or improved systems or processes including creation of a test plan, identifying test cases, and performing or leading User Acceptance and Joint Cycle Testing
May provide guidance, mentoring, and work direction to others on the team
Other duties as assigned
Minimum Qualifications
Bachelor’s degree in business administration, IT or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
5 years of work experience in business analysis, project management, and/or process improvement to include:
3 years of functional experience in at least one of the specific areas for position (e.g., claims, eligibility, product, benefits, implementations or related area)
Must be eligible to work in the United States without need for work visa or residency sponsorship
Manages and develops budgets to support quality and performance metrics.
Develops and implements short- and long-term plans, and objectives to improve the quality of documentation and coded data to ensure appropriate revenue.
Assesses data development and collection according to organization needs to support revenue cycle initiatives and key performance indicators.
Provides oversight for the collection and submission of audit data.
Maintains knowledge of coding and billing requirements and regulatory changes and acts as a resource to the coding and health information management staff.
Analyzes and interprets coding data to identify problems or trends.
Oversees the development and delivery of educational sessions to coding team, medical staff and other clinical teams.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS
Bachelor’s Degree in related field
Minimum 7 years of relevant experience
RHIT or RHIA Certification in a relevant specialty or field
Knowledge of business and management principles
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.
Processes electronic 835’s and manual payer EOBs, including the posting of insurance allowable, patient portions, denials, adjustments, contractual allowances, recoups and forward balancing
Interprets Explanation of Benefits (EOB) remittance codes and applies correct denial codes.
Balances and closes payment batches timely
Navigate websites to obtain EOBs
Performs special projects and other duties as assigned
Education and Experience Requirements
High School Diploma or Equivalent
At least two (2) years of experience posting insurance payments in a healthcare setting
At least two (2) years of experience reading insurance Explanation of Benefits (EOB) statements preferred
Knowledge, Skills, and Abilities
Knowledge of insurance payer types
Knowledge of Explanation of Benefits (EOB) statements
Strong balancing and reconciliation skills
Strong 10 Key calculator skills
Strong oral, written, and interpersonal communication skills
Strong mathematical skills
Strong time management skills
Strong organizational skills
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Reviews prospective and current learner documents to verify accuracy eligibility and completeness, necessary to draw Title IV and military funds.
Evaluates the accuracy of completed verification, professional judgment, C code reviews, Unusual Enrollment History (UEH), ISIR rejections, and resolves conflicting data.
Determines accuracy of packaging and disbursement.
Utilizes multiple databases and technology including Common Origination & Disbursement (COD), National Student Loan Data System (NSLDS), and Central Processing System (CPS) to ensure compliance with institutional and federal regulations.
Participates in the successful implementation of other functional projects as they arise.
Qualifications and Education Requirements
A high school diploma or general equivalent is required.
At least one year of experience in a professional environment that is highly regulated including finance, higher education, or medical field is required.
Demonstrated knowledge of Federal Student Aid and/or military funding is required.
Demonstrated proficiency in Microsoft Office applications is required.
Demonstrated experience in an institution of higher learning or student funding is preferred.
This position specializes in the analysis and application of intermediate level benefit plan design requirements. A successful Analyst will ensure a high level of quality and accuracy through benefit configuration, test execution and validation efforts while serving as a subject matter expert on benefits and claim adjudication system coding setup.
Job Description
Analyzes new business requirements for benefit design changes to establish the appropriate solution.
Complies with standards set forth regarding benefit design and configuration including but not limited to Health Insurance Portability and Accountability Act of 1996 (HIPAA) and National Council for Prescription Drug Programs (NCPDP).
Maintains technical documentation based on standard operating procedures.
Partners with various teams to analyze customer specific requirements and configuration and translate those into technical design specification and data flow from which programs are developed and coded.
Actively participates in and contributes to daily communications, team meetings and project/issue resolution.
Responsible for accurate management of plan benefits coding changes, test execution and validation efforts of plan benefit design requests.
Maintains customer documentation that validates configuration.
Efficiently and effectively distributes tasks, using clear and concise instructions and expectations.
Completes deliverables independently and within an agile team setting.
Other duties as assigned.
Responsibilities
2+ years of experience in benefit plan configuration/analysis.
Experience with adjudication processes (FirstRx preferred), analyzing benefit plan design and system application.
Advanced working knowledge of Microsoft office products (specifically Word, Access, Excel), including running queries and macros.
Maintains technical documentation based on standard operating procedures.
Partners with various teams to analyze customer specific requirements and configuration and translate those into technical design specification and data flow from which programs are developed and coded.
Actively participates in and contributes to daily communications, team meetings and project/issue resolution.
Responsible for accurate management of plan benefits coding changes, test execution and validation efforts of plan benefit design requests.
Maintains customer documentation that validates configuration.
Efficiently and effectively distributes tasks, using clear and concise instructions and expectations.
Completes deliverables independently and within an agile team setting.
Other duties as assigned.
Responsibilities
2+ years of experience in benefit plan configuration/analysis.
Experience with adjudication processes (FirstRx preferred), analyzing benefit plan design and system application.
Advanced working knowledge of Microsoft office products (specifically Word, Access, Excel), including running queries and macros.
Advanced knowledge of interpreting and understanding prescription benefits.
This role requires strong attention to detail, critical thinking and analytical skills
Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
Strong sense of urgency leading to the timely completion of all projects, training and assignments.
Represents assigned business system or business process as a subject matter expert in the development of business requirements, system specifications, process flows, process change and/or project management
Participates in adopting operational best practices and standard operating procedures as it relates to assigned business system or business process
Works directly with business, IT, and users to support and improve existing applications and processes related to assigned business system
Independently, or with direction from an FBC or department leader, researches and resolves business and technical problems by identifying, evaluating, and implementing improvements to processes and applications
May conduct testing, including creation of a test plan, test cases, performing User Acceptance Testing and Joint Cycle Testing
Other duties as assigned
Minimum Qualifications
Bachelor’s degree in business administration, IT or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
3 years of work experience in business analysis, project management, and/or process improvement to include:
1 year of functional experience in at least one of the specific areas for position (e.g., claims, eligibility, product, benefits, implementations or area related to the department with which the position resides)
Must be eligible to work in the United States without need for work visa or residency sponsorship
Present audit conclusions and recommendations to senior management.
Develop new automated testing procedures using internal tools such as Tanium, Verdant, ServiceNow, and Ansible.
Create new work programs for emerging areas of Digital Technology such as Cloud Computing, Internet of Things (IoT) and Artificial Intelligence (AI).
Assist in efforts to modernize existing work programs to include automated testing procedures.
Continuous self-improvement including the addition of technical skills, as needed, based on department needs.
Demonstrate a commitment to diversity and act as a champion for change within the department and in partnership with other functions/businesses.
Travel to company locations as necessary (in the potential range of 5% – 30%).
Basic Qualifications:
Typically a minimum of 5+ years work experience and a Bachelor’s Degree or equivalent combination of related work experience and schooling in lieu of degree; Advanced degree and related work experience
Successful track record of Influencing parties within and outside of work area at an operational level regarding policies, risks, opportunities, areas for process improvements, practices and procedures.
Microsoft Office application including excel and powerpoint
Current U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Preferred Qualifications:
Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), or other relevant DT, cyber, or technical certifications.
Work effectively and communicate across all levels and functions within the business.
Strong interpersonal skills with the ability to work with diverse and remote teams.
Strong oral and written communication skills and proven presentation skills.
Strong analytical/problem solving and organizational skills.
Proactive and results driven with strong attention to detail and ability to work under pressure.
Experience writing scripts for Microsoft Active Directory, Windows Servers and PCs, Unix operating systems, and Visual Basic for Microsoft Office applications.
Experience using Tanium, Verdant, Archer GRC, and ServiceNow.
In this role of Information Security Officer you will be responsible for:
Proactive identification and mitigation of IT risks as well as responding to observations identified by third party auditors or examiners while assisting in the development of periodic reports and dashboards presenting the level of controls compliance and current IT risk posture.
Responsible for PCI-DSS 4.0 compliance (Level 1) company-wide.
Educating technical and non-technical team members across the company on security matters.
Regularly auditing all IT provided internal services including but not limited to hardware (computers, storage, and network equipment).
Assisting Company managers and staff with external audits and facilitate management response and remediation efforts. Ensure overall compliance with regulatory requirements through proactive planning and communication, ownership and relationships.
Coordinating the continuous development, implementation, and updating of security and privacy policies, standards, guidelines, baselines, processes and procedures in compliance with local, state, and federal regulations and standards for information systems.
Developing and managing the frameworks, processes, tools and consultancy necessary for the organization to properly manage risk and to make risk-based decisions related to IT activities.
Broadening and deepening knowledge of the business and technology environment with respect to the delivery of projects, strategic initiatives, and systems portfolio to effectively assist IT managers and staff with risk and compliance management.
Facilitating information systems security management education and training in regulatory and industry standards for all employees.
Remaining current on applicable international laws and regulations that may impact the Company.
To be successful in this role of Information Security Officer you will need the following experience and qualifications:
A Bachelor’s degree or equivalent in Computer Information Systems, Management Information Systems, or Computer Science.
A minimum of 5 years work experience with similar type of work.
Previous experience as a PCI Internal Security Assessor (ISA) or Qualified Security Assessor (QSA), or demonstrated experience performing such analysis and tasks for an organization.
Experience in risk, compliance and information security policy development.
Knowledge and understanding of corporate/industry information security, governance, risk and compliance practices and standards.
Knowledge of laws and regulations including but not limited to: CCA, GDPR and PCI-DSS 4.0.
Excellent organizational and communication skills (both oral and written).
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Excellent knowledge of Internet security, including Internet architecture, protocols, and applications
Excellent problem-solving and analytical skills, and exceptional attention to detail
he ideal candidate will have a strong background in data center and High Performance Computing infrastructure operations, experiences with RMA process, working with external vendors and the ability to analyze, optimize and operationalize both internal and external customer-facing processes.
You have a proven experience of leading cross-functional teams working with planning, execution, and evaluation of program initiatives, including ticketing process improvements and optimization.
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren’t a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.
You have at least 3-4 years experience with Infrastructure as it relates to Data Center operations.
You know how to conduct regular program reviews and evaluations to assess effectiveness, identify areas for improvement, and drive continuous optimization.
You have a background in establishing roadmaps, data analytics, staffing efficiencies, process improvements, and governance for customer programs and strategy covering current and future growth.
You have experience using business intelligence systems and tools, looking at issues and ticket data trends to help identify bottlenecks and areas for improvement in larger scale data center operations.
You are proficient in designing and implementing process workflows, with a strong ability to analyze and optimize operational procedures through detailed workflow charts, ensuring efficiency and effectiveness in project execution.
You are familiar with tools and methods to create and maintain detailed documentation, and have proven experience in generating client-facing reports on infrastructure metrics, server management, and case workflows.
You’re interested in playing a key role in talent acquisition and retention. This includes diligent performance management and coaching/developing your team according to their individual needs.
You are familiar with Linux, containerization technologies, virtualization and cloud computing concepts.
You’re practiced in communicating with clients and external vendors regarding their business needs, priorities, incidents, and eff
You’ll join a team of close-knit and fast-learning engineers who believe in our mission to help communities. You’ll report into the Director of Engineering and build new functionality to facilitate payments processing that integrates with our existing software ecosystem.
Write Python or Java code and participate in peer code reviews
Design technical architecture and communicate with nontechnical audiences
Collaborate with Engineers, Product Managers, Security and our PMO
Lead projects from design to done
Monitor and support live systems
Mentor junior engineers
What You Should Have:
5+ years of software engineering within a collaborative and agile environment
Bachelor’s degree in Computer Science or Engineering or equivalent experience
Expertise in Python or Java and proficiency with AWS Lambda
As our Financial Controller you will be responsible for managing all accounting operations and preparation of financial statements in accordance with GAAP. Preparing and publishing timely monthly financial statements as well as the development of internal control policies and procedures.
We don’t have a checklist of skills, we consider aptitude and passion alongside skills qualifications.
That said, below is a guideline of skills that we think would make you successful in this role.
We’d love to hear from you if you:
10 years plus of overall combined accounting experience
Accounting Degree
CPA preferred
Manage external audit process
Lead all aspects of accounting and financial reporting and the monthly close process with full responsibility for timeliness and accuracy
Design, implement and maintain effective internal controls
Identify and remediate internal control weaknesses
Direct responsibility for accounting for complex accounting and disclosure areas, such as consolidation, revenue recognition, reserves, accruals, and other disclosures
Research and analyze technical accounting issues as they develop.
Able to supervise a team within the accounting group.
Lead the preparation of accurate and high-quality financial reports in compliance with US GAAP, bank reporting, and management reporting and analysis.
Experience integrating acquired companies into existing accounting practices
Insurance industry knowledge and startup company experience preferred
Your colleagues say you:
Have the ability to be hands-on as well as delegate, train, and develop a team.
Strong communicator and collaborate well with others
Must be well-organized and detail-oriented, able to manage multiple concurrent priorities and objectives
Enjoy building processes to automate accounting operations
The Accounts Receivable (“AR”) Specialists are primarily responsible for analyzing collections, resolving non-payables, and handling bill inquiries for more complex issues. AR Specialists are responsible for insurance payer follow-up ensuring claims are paid according to client contracts. Complies with all applicable laws regarding billing standards.
Essential Functions and Tasks
Follows up on claim rejections and denials to ensure appropriate reimbursement for our clients.
Process assigned AR work lists provided by the manager in a timely manner.
Write appeals using established guidelines to resolve claim denials with a goal of one contact resolution.
Identified and resolved denied, non-paid, and/or non-adjudicated claims and billing issues due to coverage issues, medical record requests, and authorizations.
Recommend accounts to be written off on Adjustment Request.
Reports address and/or filing rule changes to the manager.
Check the system for missing payments.
Properly notates patient accounts.
Review each piece of correspondence to determine specific problems.
Create test related Contract Data Requirements List (CDRL) documents. EX: Test Plans, Test Procedures, Test Reports, Change Control Documents, etc.
Coordinate and lead Test Readiness Reviews with the Air Force PMO, base personnel, Engineers, and internal/external leadership.
Provide weekly updates to the Integrated Master Schedule (IMS).
Identify risks and issues, create, and manage mitigation plans.
Act as the single point of contact (SPOC) for the Test workstream and provide escalation support to the internal and external program teams, and leadership.
Collaborate with subcontractors and OEM vendors.
Schedule Test activities with the PMO, local base personnel, and Operations Squadrons.
Qualifications
Minimum Qualifications:
5 years of experience leading Testing for IT programs.
Understanding of Network Infrastructures.
Experience writing CDRLs.
Secret Level Clearance.
Desired Qualifications:
Knowledge of Air Force Networks.
Experience testing and operating Hyperconverged Infrastructures (HCI) such as Dell VxRails, SD-WAN, and SASE solutions.
The Payment Posting Specialist is responsible for the monetary intake for Ventra Health clients. The Payment Posting Specialist may be assigned between 13 -14 facilities/clients that they will be responsible for maintaining our 6 days turnaround time. Posts all deposits for current month by our month end deadline. Payment posting specialist must comply with applicable laws regarding billing standards and be able to operate in a team-oriented environment that strives to provide superior service to Ventra Health clients throughout the country
Essential Functions and Tasks
Posts Accounts Payable deposits
Processes electronic 835’s and manual payer EOBs, including the posting of insurance allowable, patient portions, denials, adjustments, contractual allowances, recoups and forward balancing
Interprets Explanation of Benefits (EOB) remittance codes and applies correct denial codes.
Balances and closes payment batches timely
Navigate websites to obtain EOBs
Performs special projects and other duties as assigned
Education and Experience Requirements
High School Diploma or Equivalent
At least two (2) years of experience posting insurance payments in a healthcare setting
At least two (2) years of experience reading insurance Explanation of Benefits (EOB) statements preferred
Knowledge, Skills, and Abilities
Knowledge of insurance payer types
Knowledge of Explanation of Benefits (EOB) statements
Strong balancing and reconciliation skills
Strong 10 Key calculator skills
Strong oral, written, and interpersonal communication skills
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates for personal, home, and auto loans. From its early beginnings on through the years, Connexus has remained a strong, growing, and secure financial institution that remains committed to serving the financial needs of our member-owners across the country.
Connexus offers an Amazing Benefits package:
25 days of paid time off and 7 paid holidays
16 hours of paid Volunteer Time Off
401K Retirement with up to 6% employer match
Excellent Health, Dental, Vision insurance, including multiple plan options
Health Savings Account with generous employer contributions
Employer paid Life insurance, Short-Term and Long-Term Disability
Tuition Reimbursement from $4,000 – $7,000 per calendar year
Robust Learning and Development program that includes an annual professional development stipend
Connexus has a Values-Based Culture:
Our Values of Integrity, Respect, Transparency, Wellbeing and Synergy aren’t just words on a page; our values dictate the actions of the organization and everyone within it. We demonstrate our values in every personal interaction, phone call, and email ‐ every day.
About the Role:
The Training Specialist & Facilitator will play a vital role in ensuring Connexus Credit Union employees receive top-notch training, while helping Connexus employees develop the required skills and knowledge to perform their responsibilities effectively and excel in their roles. They will collaborate with various teams to develop and deliver effective training programs, by designing training materials, facilitating instructor-led training sessions, and incorporating engaging activities to enhance the learning experience. The Training Specialist & Facilitator will provide ongoing support and guidance to Subject Matter Experts, while staying updated on industry trends and regulations to ensure our training initiatives are aligned with best practices.
Responsibilities:
Coordinate, prepare and conduct training, generally for specific department needs (i.e Collections, Lending, Member Services, and Member Contact Call Center) directly with department leaders.
Collaborate with Development & Design to provide synergy with training of employees.
Deliver new employee, sales & service technique, and product & service training.
Design, update, and coordinate written or online resource materials.
Participate in the roll out of new products and service to assist in coordinating and conducting employee training.
Maintain calendar of department employee training events; track outstanding employees and work with department leaders.
Research and recommend training course to ensure employees receive the most updated department training needs.
Position Requirements:
This position is remote.
Bachelors Degree in Communications, Human Resources or Training & Development or commensurate experience is Required.
1+ year of working experience with delivery platform skills, program facilitation, and coaching program development is Required.
Expertise in Microsoft Word, PowerPoint, and Excel, along with other presentation/training and development related programs is Required.
Connexus Credit Union’s Recent Recognitions:
2024 Best Credit Union – NerdWallet
2024 Best Credit Union – Bankrate
2023 Best-In-Class Employer – Gallagher
2023 Best Credit Union – Kiplinger
Fourth Largest Credit Union in Wisconsin (by asset size)
Ensure applications operate efficiently and provide production support, data research, code analysis and web and windows development work including enhancements and hot fixes when necessary.
Strong programming skills with significant experience working with: Batch Processing, Document Generation (PDFs, Word Templates), Data exchange formats (CSV/XML/JSON), and Data transfers through: HTTP, SFTP (SSL)
Working knowledge of Microsoft .NET technologies – primarily focused on C# development including: .NET Core, MVC, LINQ, OOPS Programming, Entity Framework, REST APIs, Web Forms, Windows / Console Applications
Experience with Microsoft SQL Server and the design, functioning, and troubleshooting including: TSQL, CRUD – DML and DDL Operations, and SSIS (preferred but not required)
Knowledge of the Microsoft IIS stack and the ability to configure and troubleshoot issues with web-based applications and services including deployment.
Strong analytical skills with the ability to assess new and unfamiliar issues and work through potential solutions, issues, and risks.
Interact with internal and external partners at all levels within the organization and represent our technical platform.
Qualifications and Skills:
5+ years Ellie Mae Encompass Developer/Administration experience.
5+ years in advanced coding within Encompass.
Experience with creating applications, codebase assemblies, and plugins using the Encompass SDK along with data, reporting and other Ellie Mae Network services.
In-depth understanding of the mortgage industry and loan origination life cycle is preferred.
Experience creating business rules using scripting tools, Web Development required.
Experience with Encompass SDK and Developer Connect APIs.
Ability to work independently on a distributed team.
Use Affirm’s proprietary and other third party data to develop machine learning models that predict the likelihood of default and make an approval or decline decision to achieve business objectives
Partner with platform and product engineering teams to build model training, decisioning, and monitoring systems
Research ground breaking solutions and develop prototypes that drive the future of credit decisioning at Affirm
Implement and scale data pipelines, new features, and algorithms that are essential to our production models
Collaborate with the engineering, credit, and product teams to define requirements for new products
What we look for
2+ years of experience as a machine learning engineer or PhD in a relevant field
Proficiency in machine learning with experience in areas such as Generalized Linear Models, Gradient Boosting, Deep Learning, and Probabilistic Calibration. Domain knowledge in credit risk is a plus
Strong engineering skills in Python and data manipulation skills like SQL
Experience using large scale distributed systems like Spark or Ray
Experience using open source projects and software such as scikit-learn, pandas, NumPy, XGBoost, Kubeflow
Experience developing machine learning models at scale from inception to business impact
Excellent written and oral communication skills and the capability to drive cross-functional requirements with product and engineering teams
The ability to present technical concepts and results in an audience-appropriate way
Persistence, patience and a strong sense of responsibility – we build the decision making that enables consumers and partners to place their trust in Affirm!
Reedsy is a community of over 1,000,000 authors and freelance publishing professionals, creating high-quality and beautiful books. We help authors to find and work with the top professionals in the industry: from editors to designers, marketers, and translators.
Requirements
Have 3+ years of experience in illustration.
A solid portfolio
Experience working for a renowned publishing company or a history of high-quality work with a bestselling author/book will be positively valued.
Benefits
There are hundreds of authors currently looking for an illustrator on Reedsy. Reedsy allows you to pick which types of design you’d like to do, so you only receive projects in your area of interest. Once your application has been approved, you will be among the industry’s top 1% of talent. Here is a look at our current trends: https://blog.reedsy.com/book-cover-art/
Design and development updates, edits, and changes to existing websitesDesign and development of new websitesManage and respond to customer support requestsExecute web content and publishing solutions based upon established guidelines and ensure websites reflect best practice in terms of structure, navigation, design, and content presentation.Follow style guide/brand standards and legal requirements in the content publishing process to assure quality and accuracy, including digital accessibility best practices and WCAG 2.0 guidelines.Perform user acceptance testing and website auditing tasks.Generate task-specific documentation on web processes and CMS.Communicate daily with internal and external teams, clients, and vendors regarding project tasks and tickets.Provide outstanding client and stakeholder customer service.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Qualifications:
College degree or equivalent experience.Demonstrated experience with web publishing processes, content management systems and related tools.Strong sense of web design and layout, including principles of mobile and responsive design.Working knowledge of HTML and CSS.Proficiency with Adobe Photoshop and Adobe Acrobat.Technically competent with various software programs, such as Microsoft Office and Outlook.Familiarity with digital accessibility best practices and WCAG 2.0 guidelines.Excellent organizational skills and attention to detail.Excellent written and verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization.Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines.Track record of learning and applying new technologies quickly.Proven client support experience, customer-orientated and ability to adapt/respond to different types of personalities.Experience at working both independently and in a team-oriented, collaborative environment.
To love this role, here’s the type of person you are:
You have the ability to research and understand technical concepts, then explain them in simple terms to people who aren’t tech-savvy.
You can accept requested edits with a professional attitude, understanding that even the best writers have room for improvement.
You’re a self-starter who is comfortable creating complete articles with minimal direction like the targeted keywords, and a blog title.
You’re an excellent communicator who makes sure nothing slips through the cracks.
You’re results-oriented and focused on the outcome of your writing, not just the words themselves.
You have a passion for digital marketing; it’s the thing you could talk about all day long and that your friends and family wish you STOP talking about.
While you don’t need to be an expert in these areas, it certainly helps if you have a general understanding of blogging, email marketing, lead generation, eCommerce, and search engine optimization. Bonus if you’re familiar with the other Awesome Motive products like WPBeginner, WPForms, AIOSEO, Easy Digital Downloads, SeedProd, Smash Balloon, RafflePress, Push Engage, and many more.
Common responsibilities include (but are not limited to):
Researching, writing, and self-editing 3-5 assigned blog posts/week that are engaging, actionable, error-free, and follow our style guide.
Creating your own featured images and screenshots for each blog post.
Ensuring your content is well-optimized for search engine rankings following our established guides.
Research competitors and ensure any comparisons made in articles are accurate and adequately position Awesome Motive’s benefits above our competitors.
Craft copy to articulate the benefits of new features on our website.
Updating pillar articles and existing content regularly.
Writing guest posts or creating snippets of content related to any Awesome Motive-owned brands when needed.
Collaborate with customers to produce written case studies.
Keeping your content’s status on our editorial calendar up-to-date at all times so the rest of your team can see what articles will be published, and when.
Code, stage, and enter data into the registry database utilizing: ICD-O, ICD-10-CM, AJCC TNM (Tumor, Nodes, Metastasis), Site-Specific Data Items (SSDI), STORE (Standards for Oncology Registry Entry), and SEER (Surveillance of Epidemiology and End Results) guidelines. • Complies with state and federal mandates that require reporting all diagnosed and /or treated malignancies and reportable benign tumors • Perform data quality control activities on registry data • Retrieve and comply with data for preparation of annual reporting and may collaborate in generating reports for special studies • Prepare minutes for multi-disciplinary Tumor Conference every week • Contact patient providers and state registries per the database to gather follow-up information and verify or correct patient information • Maintains the highest degree of confidentiality of all information encountered including verbal, written, and computerized. Reports to the manager any failure by anyone to protect confidential information. • Performs other duties as assigned
Knowledge/Skills/Abilities: • Demonstrated knowledge and proficiency of ICD-O and knowledge of ICD-10 CM/PCS, DMS Coding • Working knowledge of the policies and procedure manuals of the Tumor Registry and resources such as the American Joint Commission on Cancer (AJCC). TNM, STORE, and SEER
Write clean, maintainable and testable code, with consideration of appropriate style and industry standards, along with documentation.
Deliver assigned tasks in a timely and efficient manner, and take ownership of the product delivery.
Work closely with scientific subject matter experts, back-end developers, and stakeholders to ensure visually appealing, functional, and intuitive software.
Other duties as required.
What You Will Need:
Bachelor’s degree in Computer Science or related discipline, or equivalent work experience.
4+ years in Software Development
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model. Thorough understanding of React.js and its core principles.
Experience developing and using RESTful web services and JSON or XML objects for communication.
Experience with version control and collaborative development practices (including GitHub Action, pull requests, and code review) using Git and GitHub.
Provide 2nd level support for Active Directory Services, client IT and telecommunications.
Support most USDA Business website applications.
Provide some training to end users on new and updated systems and software.
Work with civilian customers as well as Federal employees to trouble shoot issues with websites.
Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends.
Perform troubleshooting, maintenance, and optimization of software applications.
Provide training to clients in use of web-based systems and applications.
Working Hours for this position will either be 6:00pm EST – 2:30am EST or 10:30pm EST to 7:00am EST.
The candidate will need to be available for training conducted during regular business hours (10:00am-6:30pm EST) for the first few weeks in the position.
What You Will Need:
Will require a High School Diploma and 3-5 years of prior relevant experience.
Provide troubleshooting, testing and analysis with a Microsoft Windows Active Directory environment to include group policy and group policy preferences design and troubleshooting.
2+ years of experience in hands on IT customer service with supporting and troubleshooting Windows systems.
Experience with helpdesk support
Efficiently install and maintain software on the desktops. Resolve help desk problems in a timely and efficient manner.
Perform user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
Works collaboratively with providers, other health care professionals and coding team to ensure that clinical information in the medical record is present and accurate so that the appropriate utilization, clinical severity, outcomes and quality is captured for the level of service rendered to each patient, as well as ensuring compliant reimbursement of patient care services.
What You Will Need:
High school diploma and 3-5 years of experience Urology surgery coding with E/M experience
Solicit needs from the department and communicate project requirements. Take those requirements and turn them into project plans. Work with the art team to execute those plans.
Work collaboratively with production and department leadership to drive decision making that achieves both the project goals and company values.
Connect departments and eliminate roadblocks to ensure the team is flowing efficiently through their work.
Communicate project risks to leadership.
Suggest improvements to the production process and assist in seeing them through.
Assemble productivity data from the production tracking system and use that data to create production reports that steer production forward.
Requirements & Skills:
Project Management or Business Administration skills or experience.
Experience with Jira, Shotgun/ShotGrid, Perforce or other industry standard tasking and version control software.
Experience with modern game art pipelines, particularly 3D character scanning and high-fidelity realistic character art pipelines preferred.
Experience with talent scanning preferred.
Flexible and agile, able to adapt during a project to emerging requirements.
Adaptive managerial skills, knowing when to use formal or informal tactics and strategy to achieve project success.
Experience or familiarity with managing budgets and/or staff resource plans.
Qualifications:
At least 5 years of experience as a Producer or Project Manager delivering projects working across multiple departments or equivalent experience.
Strong time management skills in a technically sophisticated and fast-paced work environment.
Strong interpersonal, oral, and written communication skills with high emotional intelligence.
Perform system monitoring, ensuring the integrity and availability of all applications, server resources, systems, and key processes.
· Review, recommend, and implement required system upgrades and patches.
· Develop and maintain documentation for users’ needs and requirements.
· Participate in client/project meetings as needed to ensure smooth transition of developmental projects into production.
· Interface with users of Information Technology, resolving problem situations in a professional manner and communicating pertinent information effectively.
· Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
· Sets work schedules and mentor other administrators as required.
· Performs other related duties as assigned by management.
Requirements
· Bachelor’s Degree (BA) from four-year college or university, or five years of related experience and/or training, or equivalent combination of education and experience.
· Proven experience in system administration with a focus on software management.
· At least 3 years previous experience required; previous experience in Managed Care and Medicare strongly preferred.
· Must be an expert in Microsoft Products including Active Directory, Server, and office 365 Administration.
In this role, you’ll work between source documents and the new CMS to maintain accuracy between two systems. So, the ideal candidate will have a high attention to detail and consistency. This role also requires experience managing projects and working collaboratively with cross-functional stakeholders.
You’ll sweep us off our feet if…
You’re an adaptable, self-starter, who isn’t afraid to ask questions to better understand a subject and get the job done
You’re detailed-oriented, organized, disciplined, and can manage multiple projects simultaneously or change gears quickly
You’re savvy and eager to learn new digital tools and solutions
You’re a team player who is comfortable with working with cross-functional teams
Minimum Qualifications
4+ years of experience in a data entry role or a similar role
Experience in tech, eCommerce, or SaaS industries
Bachelor’s degree in an associated field or equivalent experience
Preferred Qualifications:
Experience with CMS Contentstack is preferred
Exceptional grammar, writing and editing skills
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
Experience working collaboratively with project stakeholders and designers
Ability to move fast, in an often ambiguous and fluid environment
Experience with project management tools including Slack, Asana, JIRA, and Confluence
Monitor recovery efforts: Proactively identify and report any issues that could hinder recovery efforts or impact the Credit Union, demonstrating your commitment to safeguarding the organization’s interests.
Meet BECU Competencies and Information Protection requirements: Ensure that all actions and decisions align with BECU’s competencies and information protection guidelines, safeguarding the best interests of our members.
Commit to attaining Credit Union goals: Demonstrate a commitment to continuous improvement, ensuring that processes and service quality are consistently evolving to meet the Credit Union’s objectives.
This role isn’t just about ticking off tasks on a list. It’s about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.
WHAT YOU’LL GAIN:
The opportunity to play a vital role in the Loan Loss Recovery process, contributing to the success and growth of BECU
The chance to work within a collaborative team where your ideas and contributions are valued
The potential for career advancement and continuous professional development
The satisfaction of making a tangible impact on BECU’s technological landscape and its members’ financial well-being
QUALIFICATIONS:
Minimum Qualifications:
Associate’s in Business Administration, or equivalent work or educational experience
Minimum 5 years of customer service experience, including 3 years in collections required. Previous experience with financial services products preferred.
Certification or knowledge of the laws and regulations of the Fair Debt Collection Practices Act
Study typeFocus GroupStudy formatOnlineCompensation$150 Participants have their choice of PayPal, Amazon ecard, or check. Payment is issued withing 24-48 hours after the interview.Session length120 minutesDescription
We’re looking for feedback on products and services that you use to care for your household pets. How do you keep your best friend happy and healthy? This is a 2 hour Zoom interview with spots available on Monday, April 15th or Tuesday, April 16th. The available start times each day are 9am pdt, 10am mdt, 11pm cdt, and 12pm edt. This is a really fun and interesting study! If you are interested please fill out the short screening form and I will call you asap if you qualify so we can pick which day works best for you. Best, LizDevice requirements
Device type: Computer with webcam.
You cannot use a tablet or a smartphone.Additional screening
The researcher may follow up via message, email, or phone to confirm if you’re a fit for the study. Be sure to answer!
From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.
Job Title: Data Entry Specialist
POSITION SUMMARY:
Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources.
PRIMARY DUTIES AND RESPONSIBILITIES:
Maintains effective systems to support the timely release of accurate information to diverse clients.
Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents.
Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
Responsible for payer research and territory assignment management.
May assist with inbound call volume as received.
Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
Maintains and promotes a positive and professional working relationship with associates and management.
Complies with all appropriate program policies and procedures.
Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
Typically receives little instruction on day-to-day work, general instructions on new assignments.
Perform related duties as assigned.
Requirements
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Previous 1+ years of professional work experience in a customer service or healthcare environment.
MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:
Ability to communicate effectively both orally and in writing.
Strong computer application skills.
Strong interpersonal skills, team player.
Strong organizational and time management skills.
Strong attention to detail.
Adaptable and flexible to new situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Schedule
Must be flexible on schedule and hours
Overtime may be required from time to time
Must be willing to work weekends if required to meet company demands
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates for personal, home, and auto loans. From its early beginnings on through the years, Connexus has remained a strong, growing, and secure financial institution that remains committed to serving the financial needs of our member-owners across the country.
Connexus offers an Amazing Benefits package:
20 days of paid time off and 7 paid holidays
16 hours of paid Volunteer Time Off
401K Retirement with up to 6% employer match
Excellent Health, Dental, Vision insurance, including multiple plan options
Health Savings Account with generous employer contributions
Employer paid Life insurance, Short-Term and Long-Term Disability
Tuition Reimbursement from $4,000 – $7,000 per calendar year
Robust Learning and Development program that includes an annual professional development stipend
Connexus has a Values-Based Culture:
Our Values of Integrity, Respect, Transparency, Wellbeing and Synergy aren’t just words on a page; our values dictate the actions of the organization and everyone within it. We demonstrate our values in every personal interaction, phone call, and email ‐ every day.
Position Responsibilities:
Receives and analyzes dispute, identity theft, credit bureau and fraud claims from members and employees and determines appropriate resolutions.
Works in a dynamic, highly collaborative, fast-paced environment, where member experience and fraud prevention are the goal.
Monitoring fraud software program (Verafin) for compliance with fraud reporting, which includes filing Suspicious Activity Reports (SAR).
Supports the monitoring and tracking of fraud issues across all channels of credit union; prepares reports for management based on this tracking.
Investigate Identity Theft Red Flag reports and document findings.
Works with the Fraud Analyst to processes and prepare case files to and from governmental agencies and any fraud cases we elect to pursue.
Communicate with members affected by fraud incidents, providing support, information, and guidance in the resolution process.
Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Fraud Analyst, Director BSA & Fraud.
Position Requirements:
This position is remote.
1+ years of experience in a financial institution is Required.
Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.
Possesses proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. documents, spreadsheets, email, etc) and enter/retrieve information using various applications/systems.
Excellent verbal and written communication skills to effectively communicate with all levels of bank and external customers.
Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.
Must maintain confidentiality of all information received and distributed.
Connexus Credit Union’s Recent Recognitions:
2024 Best Credit Union – NerdWallet
2024 Best Credit Union – Bankrate
2023 Best-In-Class Employer – Gallagher
2023 Best Credit Union – Kiplinger
Fourth Largest Credit Union in Wisconsin (by asset size)
Lead global revenue accounting, including billing and collections, and ensure our ability to scale through the development of efficient and streamlined processes.
Provide thought leadership and build the order-to-cash process for scalability. Lead the team through change management.
Serve as our accounting subject matter expert for technical revenue recognition matters and prepare technical revenue accounting memos.
Evaluate revenue contracts to ensure alignment with company policies and GAAP principles and optimize revenue recognition while maintaining compliance.
Develop and mentor the revenue team, fostering a culture of continuous learning and improvement.
Work cross functionally with the go to market systems, sales operations and professional services teams to streamline billing, collection, and revenue processes.
Implement and document controls and processes for the entire order to cash process.
Collaborate with the Go To Market team throughout the contracting and collections process.
Proactively identify ways to shorten AR and revenue close timelines.
Develop and drive innovative process improvements that leverage technology and maximize overall efficiency while strengthening internal controls.
Requirements:
BS in Accounting or related field; CPA required, and Big 4 audit experience preferred.
7+ years of experience with revenue accounting and reporting, including experience working in a publicly traded company.
Strong knowledge of US GAAP, particularly revenue recognition (ASC 606).
Candidate must be hands-on, have a strong work ethic, excel in a fast-paced environment, and be adaptable to changing responsibilities and priorities.
Monitor and resolve over-due accounts across multiple subsidiaries.
• Manages the Collection Specialist(s) and is responsible for their performance, development, coaching, hiring and disciplinary actions to ensure the efficient operation of Collections.
• Train team members and others as necessary on our systems and strategies for collecting.
• Prepare collections list to assign to the Collection Specialist and other team members that may assist in collections from time to time.
• Define, implement and track KPIs and targets.
• Review and research receivables status across all subsidiaries prior to contacting customer.
• Collect over-due amounts, including promise to pay, or negotiate payments plans with clients.
• Maintain records of contacts and attempted contacts with delinquent accounts and record any payments collected or promise to pay commitments received from the client.
• Prepares monthly aging reports and work with Customer Success Managers on collections.
Responds timely to patient account inquires received from customer service.
Identifies denial trends and notifies Supervisor and/or Manager to prevent future denials and further delay in payments. Makes recommendations for resolution.
Pursues appeals when available. Initiates communication with coding team and clinical staff when coding related and medical necessity appeals are warranted.
Consistently reviews processes and recommends any areas of opportunities with assigned payors
Written communication demonstrates clear action taken on each account as well as what further action is needed to capture payment. Work output is documented clearly, so that various departments involved in resolution can review the account.
Achieves improved team performance by completing assigned special projects.
Identifies, analyzes and escalates trends affecting AR collections.
Provides verbal and written communication while assisting management in addressing issues with difficult claims and aging.
Facilitates department training by assisting other team members in payor source education and knowledge sharing as requested by Management.
Ability to meet departmental standard for quality and productivity
Responsible for authorization submissions and authorization follow up by obtaining met daily expectations
• Responsible to determine a CRX and a valid prescription with formula calculation knowledge
• Insurance and payor portal navigation knowledge
• Meet daily, monthly, and quarterly metrics and goals set by management
• Communicate effectively with other departments to present solutions to any patient concerns
• Ensure work being performed meets internal and external compliance requirements
• Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations
• Various clerical work including faxing, scanning, and copying
Requirements • High school graduate • A minimum of 2 years proven experience • Proficient in Microsoft suite of products including Outlook, Word and Excel
Preferences • Education or experience equivalent to a bachelor’s degree in related field highly preferred • Home Health/DME related experience preferred; knowledge of insurances a plus
Other Skills/Abilities • Must be able to adhere to confidentiality standards and professional boundaries at all times • Self-starter, able to display the highest level of integrity and respect for confidentiality.
• Ability to exercise effective judgment and sensitivity to changing needs and situations.
• Must have strong organization skills and be very detail-oriented.
he Technical Customer Care Specialist II provides technical support for all inventory related processes and customer support issues for internal and external customers. This position requires excellent telephone, listening, problem-solving/troubleshooting, and organizational skills along with outstanding reliability and follow-through. The Technical Customer Care Specialist II will provide proactive, knowledgeable, results-oriented service that is enabled by a strong knowledge of the Cox Automotive organization, processes, and technology.
In this role, you will be responsible for effectively troubleshooting/resolving vehicle inventory issues and maintaining the quality of data on the Autotrader.com website, as well as corresponding Cox Automotive sites. You will provide technical support to Dealers, Sales, 3rd party vendors, Customer Support and other Cox Automotive teams. A successful Technical Customer Care Specialist II-Inventory has the ability to collaborate with our 200+ 3rd party data vendors to troubleshoot and resolve inventory issues for our customers.
Responsibilities
Daily Communication: Strong written and verbal communication skills are essential for interacting with fellow staff members, management, sales, vendors and Dealers.
Troubleshooting/ Problem Solving: Resolve issues upon initial contact (i.e. “first call resolution”), whenever possible. The Technical Client Service Rep II, Inventory must demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images, and data load processes.
Order Fulfillment: Manage dealer contracts through the inventory process, including working with third party source vendors to perform initial inventory feed set up for dealers.
Back to Sales Process: Review resolved requests and confirms if the resolution is valid. Troubleshoot and follow through until a valid resolution is received.
Multi-tasking: Ability to complete multiple tasks by using multiple systems (Homenet, Dataload, Salesforce, etc.) to get to effective and efficient resolutions.
Reporting: At any time, the Technical Client Service Rep II, Inventory may be asked to distribute any necessary report to the dealer, sales or other internal clients.
Working Across Teams: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.
Works with the Client technical team to provide Service Desk Cayuse team members with appropriate access to create, update, and maintain the reporting solution on Client’s systems ;
Sets up landing zone in SharePoint & PowerBI Workspace to publish the Service Desk solution
Provisions additional security principal account to help facilitate automation efforts as possible
Interfaces with key stakeholders on ad hoc reporting requirements
Gathers user requirements for potential new scope items
Provides a clear intake process to map requirements, level of effort, and alignment to compliance and scope control requirements
Defines and implements strategy to reduce manual reporting tasks
Creates, prioritizes, and reviews an enhancement backlog for periodic review with stakeholders
Provides enhancement support on as needed basis, minimizing changes when possible consistent with scope control
Other duties as assigned
Qualifications
Minimum Qualifications:
High school diploma or GED required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
Technical aptitude/computer literacy, including familiarity with Windows, MS Office Applications, Mac IOS and Apple Applications, Internet Browsers, as well as basic computer terminology
We are hiring for a teammate to update our records based on different input from various sources. This teammate will support the critical role of keeping our data up to date, which supports our clinicians and helps make sure we support our patients’ needs.
We are looking for a contractor hire to fill this role, and are expecting the work to take up to 40 hours each week. Strong candidates will have excellent computer skills, the ability to manage their workload independently, and strong accountability to task completion.
In this role, you will:
Work closely with our Care Coordinator Team to update and maintain our EHRs based on input from different sources
Proactively manage your workload to keep outstanding data entry to a minimum
Report out on data entry metrics as requested
Work with different systems, including but not limited to Google Sheets, EHRs, typeform data, and others
Who you are:
A passion for optimizing care and outcomes for pregnant people and newborns
Strong organizational skills and the ability to prioritize and follow through on multiple projects in a timely manner
Experience with email, spreadsheets, EHRs, and other commonly used software, and willingness to work with new software
Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.
Verifies payment information adjustments to supervisor.
Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
Complies with the Fair Debt Collector Practices Act (FDCPA).
Responds to customer inquiries regarding account status.
Researches customer’s accounts thoroughly and documents appropriately.
Resolves discrepancies and prepares adjustments and refunds as necessary.
Ensures that all information regarding collection activity of account is entered accurately into the billing system.
Brings recurring issues to the attention of the department supervisor.
Initiates payments and resubmits bills as necessary.
Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
Report to work punctually at assigned starting time, and have reliable, consistent attendance
Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
Process customer returns according to established department policies and procedures.
Work closely with the Medical Billing department to resolve disputed Billing charges
Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
Partner with Sales Representatives to meet or exceed customer service expectations.
To be successful in this role, you require:
1+ years medical industry or call center/customer service experience
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to solve practical problems and deal with a variety of variables.
Knowledge of Microsoft Office Applications
Ability to work some evening shifts, weekends, or overtime as needed
Education and experience required:
High School Diploma or general education degree (GED)
This is a technical support role that is critical to the customer experience and success of the company. As a Tier 1 Multifamily Customer Support Representative, you are responsible for discovering, triaging, and resolving customer issues. You will escalate complex issues to our Tier 2 team following our standards and procedures. The ideal candidate has a passion for helping others and strives to continuously improve the customer experience.
Main Duties & Responsibilities:
Provide exceptional omnichannel (voice and email) support to Level Home’s multifamily customers.
Meet and exceed established KPIs and performance metrics
Effectively and efficiently manage ticket queues to comply with current SLA guidelines
Success Characteristics:
Advocate for the customer experience. Someone that is aware of the customer’s pain points with the product and compassionate of frustrations experienced.
Able to adapt to new processes and products. Eager to learn and contribute to resources and communicate ideas
Has a team-first mentality when working with other members.
Able to work in a fast-paced environment with dynamic requirements and priorities
Able to exercise judgment within defined procedures to determine appropriate action plans and resolutions
Attention to detail and commitment to managing problems through resolution
Working knowledge of CRM and ticketing tools, specifically Salesforce Service Cloud
Strong organizational and time management skills
Professional written and verbal communication skills
One to two years of experience as a technical support professional in a hi-tech or consumer electronics industry
High School diploma with prior work experience in hi-tech or consumer electronic industry or Associate Degree preferred
Follows corporate policies, procedures, and fair claims handling practices
Investigates claims to determine validity and extent of liability, including:
Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others
Reviews and evaluates documentation, including applications, reports, and statements
Monitors appropriate claim outcomes through self-audit process
Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues
Ensures legal, regulatory and fair claims handling compliance
Sets or recommends reserves based on results of claim investigation.
Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports.
May provide interaction with insureds, agents, claimants, attorneys, and other service providers, including:
Conducts in-depth interviews and/or scene inspections
Attends settlement conferences and/or trials
May serve as a member of project teams, contributing to the achievement of project objectives.
Performs other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Change Management: The Technical Client Service Rep II, Inventory will show the flexibility necessary to adjust to changing duties and responsibilities as the department/company evolves. Additional responsibilities may be delegated to assist the department/company with meeting their objectives.
Decision Making: Able to take action in solving problems while exhibiting judgment and realistic understanding of issues. Ability to use good reason, even when dealing with ambiguity. Use troubleshooting processes to effectively arrive at decisions.
Project SME: Works as a Subject Matter Expert (SME) on special projects as needed.
Additional Responsibilities: Adjusts to changing/additional duties & responsibilities as the department and company changes. Additional administrative duties, such as special projects and tasks, may be delegated in order to assist the department and company, and to help ensure that goals are met.
Required Qualifications
**Must reside within the Central or Eastern Time Zone**
High School Diploma/GED and 3 years experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years experience in a related field
Ability to work in a fast paced, deadline oriented, multi-task, team environment in which strong attention to detail is expected.
Knowledge of MS Outlook, Word, Excel, PowerPoint
Ability to work on cross-functional teams with other staff and departments
Strong orientation to customer service
Exceptional interpersonal skills
Excellent verbal and written communications skills
Demonstrated technical aptitude with troubleshooting experience.
Work Location: Remote working. You must be eligible and currently reside in the USA, excluding Texas and Illinois (people residing in TX/IL cannot participate)
Owner of US bank account
Work Schedule: part time, 4-6 hours
Compensation: 20 USD per hour (1099 contractor basis)
Experience: no prior experience required, linguistic/language skills preferred
Education: linguistic education preferred
Language Requirements: Native in English
Start Date: Immediately
Project Duration: 4-6 weeks, potential option to extend and/or work on other projects
Does this sound like you?
Are you a stay-at-home mom or dad, student, gig worker, or professional looking for freelance, part-time, remote, work-from-home jobs where you can set your own schedule? Are you interested in helping to improve the reliability of today’s AI models? If yes, then this opportunity is for you!
What we’re looking for?
RWS Group is looking for Data Annotators to annotate, label, or tag text, audio, image, or video data based on specific guidelines or instructions. This information will be used to train and improve AI and machine learning models.
Robert Half has partnered with a well-known healthcare company located in the Greenwood, IN area to secure a full-time Medical Accounts Receivable Specialist!
Hours: Monday-Friday with flex 1st shift hours (anytime between 6a-9a start + flex time off – can flex up to 4 hours each week)
Fully remote – need to be local to Indiana
Essential Functions:
Claim resolution from beginning to end
Identify and correct common front end claim errors for clean claim submission
Back end denial management (not just claims submission)
Identify and interpret the denial and complete requisite follow up
Demonstrated medical billing knowledge
Payer portals and follow up calls to insurance companies
If you are interested in this position, please apply directly online!
Assist other IT staff with system administration, security, and network infrastructure management.
Lead new and replacement device deployments for Mac and Windows laptops.
Assist users with applications, security, OS upgrades and data transfers.
Support of Office 365 (Office, Word, Excel, OneNote, PowerPoint, SharePoint, OneDrive, Teams, etc.), as well as IT Infrastructure such as Active Directory and Okta.
What you will need to succeed:
Education:
3+ years of experience working in IT or a related technical field supporting end users.
Industry certifications preferred – for example CompTIA, CCNA, Microsoft, AWS.
Skills:
Strong experience supporting Microsoft Windows and MacOS operating systems.
Strong experience using Mobile Device Management tools such as Kandji and InTune.
Strong communications skills – the ability to provide a friendly, supportive experience for users, as well as handle difficult conversations with a calm and professional manner.
Strong experience working as a team player both within the IT team and across other departments.
Experience working with cloud solutions such as AWS, Office 365, CrashPlan and Okta.
Experience working independently and managing own time.
Experience supporting IT infrastructure such as firewalls, Active Directory.
Responsible for providing Quality Control (QC) documentation support to operations.
Performs QC review of lab documentation to ensure accuracy and compliance with applicable regulations and SOPs.
Assists in the preparation of audits by coordinating documentation and performing a quality review to ensure completion.
Assists with the preparation and coordination of quality control educational programs: in-house workshops, presentations, training and seminars for new hires and existing staff.
Assists coworkers and manager to manage and schedule all assigned quality control projects.
Assists with lab quality process improvement initiatives.
Participates in QC and company staff meetings and discuss findings and recommendations for resolving non-compliance.
May coordinate and review documentation of initial training and competency assessments for upload to electronic filing system.
What We Are Looking For:
High School Diploma or equivalent Required
6 months experience in a regulated laboratory environment.
Other Equivalent combination of education, training, and experience may be accepted in lieu of degree.
The Knowledge, Skills and Abilities needed for this role:
Basic knowledge of laboratory quality systems and laboratory procedures.
Basic knowledge of laboratory good documentation practices.
Good computer skills using Microsoft Outlook, Word, and Excel.
Capable of handling multiple tasks simultaneously.
Develop and document export data specifications and processes with clients and vendors.
Configure the Benefitsolver system (utilizing web-based GUI) based on the needs outlined by the client and carriers
Analyze and digest business and technical data requirements as provided by multiple sources
Analyze and develop mapping and translations between the data elements in Benefitssolver, interfacing with the carriers and clients
Manage towards test plans with clients and carriers, testing the data exchange process end-to-end
Develop XML configuration files from Businessolver to carrier systems; coordinate and test EDI feeds with external vendors
Demonstrate consistent productivity against key performance indicators
Coordinate and test export files and processes with external clients and vendors
Manage towards project plans and timelines based on assigned priorities
Communicate with all internal and external partners in a pleasant, professional manner and with an attitude that promotes Businessolver’s goals and core objectives
What you need to make the cut:
Familiar with HIPAA 834 and experience with electronic carrier enrollment and eligibility activities
Critical thinking skills and ability to solve problems; detail-oriented with a high degree of accuracy and follow through
Expertise with Excel; experience with Access, XML, JavaScript, ETL, and text files a significant plus
Experience with payroll vendors a plus
Knowledge of EDI, benefits, and insurance
Familiarity with EDI transmissions
Experience configuring EDI files preferable
Electronic data transmission experience preferable
Excellence in communication and responsiveness with a high level of customer service orientation
A confident, positive self-starter who achieves high performance standards coupled with a willingness to perform a wide variety of tasks and projects
BS required, preferably in Business, Computer Science, or related field of study – or equivalent experience
Assist the Investment Manager with identifying, sourcing, and screening startups globally for our fall NYC program powered by J.P. Morgan that starts Sept 9, 2024
Work with the greater Techstars team to utilize tools and resources to gather relevant data throughout the company screening process
Conduct market research
Write investment memos
Help as needed with Techstars sourcing events
Qualifications
Part-time availability, approx 15-20 hours/week
Strong interest in the discourse around technology, startups, entrepreneurship, and venture capital
2 – 3 years relevant experience in fast-paced environments with a focus on entrepreneurship, startups, venture capital, or consulting
Basic understanding of marketing CRMs and lead management, market research, due diligence, and investment experience – a plus
Comfortable with a minimal amount of direction but high expectations
Ensure client portfolio requests and card order setups are accurate prior to delivery
Collaborate with clients third party service providers to ensure effective enrollments and portfolio management.
Work closely with Paycard partners and serve as first point of contact for client support and resolution of a variety of issues.
Notify Enrollment Manager(s) and/or leadership on program change requests, or escalated client and cardholder issues.
Responsible for increasing card count and maximizing total opportunity within each customer.
Lead client intake and coordinate all aspects of client portfolio deliverables, including account implementation and servicing.
Assist with training new Enrollment Coordinators on implementations and card orders.
Provide backup for Enrollment Specialist when needed.
Update and report portfolios in Salesforce.
Perform other duties as needed.
Requirements
Bachelor’s Degree preferred
3+ years combined client relationship and customer service experience preferred
Experience developing strong relationships with internal and external stakeholders, including but not limited to, clients, peers, and executive leadership
Ability to effectively prioritize multiple projects and client portfolios
Excellent written, oral, and interpersonal communication skills
Excellent organizational skills and time management skills with a high level of attention to detail
Works with limited supervision and solves problems of moderate scope
Experience with Microsoft Office, including Outlook, Excel, PowerPoint, Word and Project
Experience working and collaborating effectively in a team environment
Demonstrated ability to work well in a high paced work environment with general instruction
Experience with Salesforce and MicroStrategy preferred
Evaluates and adjusts claims within the adjuster’s authority level.
Reports directly on technical matters to supervisor or management.
Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
Meets with current and prospective customers to discuss C&F claims capabilities and address specific claim needs.
Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices.
Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.
Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred
What you will bring to C&F:
Minimum of three years’ experience handling bodily injury claims.
College degree is preferred and a designation and/or insurance related courses are a plus.
Obtain and maintain required state licenses.
Excellent verbal and written communication skills are essential and the ability to communicate with all levels within the organization.
Computer skills with a working knowledge of the Microsoft Office suite of programs a must.
Identify and understand active job recruiting needs, including understanding job requirements and developing search strategies
Conduct searches using LinkedIn Recruiter including candidate identification and communication, submit qualified candidates for consideration, and refine searches based on feedback from the hiring team
Manage LinkedIn Recruiter activities including Inmail allocations, saved searches, search filters, and project status updates
Build and manage LinkedIn network for extended reach and candidate connections
Qualifications:
Bachelor’s degree and 10+ years of experience working in a business setting
General understanding of the roles, responsibilities, and skill requirements of various business functions (e.g., accounting, HR, marketing, business development, etc.)
Experience with LinkedIn Recruiter and other filtering strategies is a plus. Transferable skills may include honed research, internet search, data analytics, and database search.
Critical thinking, analytical, able to quickly distill information, resourceful
Strong communication skills and professional writing and messaging skills
Ability to work independently, including developing and improving knowledge and command of the LinkedIn Recruiter tool
Ensure the company keeps track of the money that is earned and spent • Keep track of all payments, receivables, and revenues • Make journals entries, receive documents and bills • Ensures compliance with local, state, and federal government requirements. • Reconciling accounts and keeping financial records • Identify data irregularities to management • Use bookkeeping software, spreadsheets, and databases. • Produce balance sheets, statements, and other financial reports. • Performs other related duties as necessary or assigned. • Enter and maintain cash receipts and disbursement journal and general ledger
POSITION QUALIFICATIONS • Excellent written and verbal communication skills. • Excellent organizational and time management skills. • Proficient in ERP, earned value and accounting software. • Knowledge of Infor VISUAL Enterprise ERP is a plus • Proficient in Microsoft Office Suite or similar software. • Excellent Technical skills to use computers and software • Excellent problem solving skills • Mathematical and numerical aptitude • Technical Aptitude – Ability to comprehend complex technical topics and specialized information. • Working Under Pressure – Ability to complete assigned tasks in stressful situations. • Accuracy – Ability to perform work accurately and thoroughly.
JOB RESPONSIBILITIES • Designs, develops, and supports technical automation solutions, using a variety of programming languages, tools, and platforms. • Continuously improves and refines existing automation solutions, identifying opportunities for optimization and increased efficiency. • Provides technical support and troubleshooting assistance to team members and stakeholders as needed.
COLLABORATION & COMMUNICATION • Collaborates with other Engineers, Analysts, and technical resources across teams to build and refine project requirements and develop appropriate solutions. • Partners with stakeholders and other clients to evaluate processes and build cross-functional project plans. • Presents project updates, findings, and recommendations to both technical and non-technical audiences. • Actively participates in team meeting, project discussions, and knowledge-sharing sessions, contributing to a collaborative and supportive work environment.
EDUCATION: • Bachelor’s Degree in Computer Science, Information Systems, Engineering, Mathematics, or a related field. • Commensurate experience (minimum 4 years) will be considered in lieu of a degree.
EXPERIENCE: • 1+ years of development experience in a high-level programming language. Python strongly preferred. • 1+ years of experience working with both front- and back-end data environments, data pipelines, ETL/ELT processes, and/or data analytics.
Manage interaction between the Product Operations and Sales Engineering Team for product training and advanced questions.
Maintain/track product and feature testing activities between SE and PM teams.
Assist Product Team in launching new products to SE’s, ensuring new features/products are incorporated in SE training.
Maintain internal knowledge base for SE’s to access deep-dive technical content for each product.
Maintain SE Team Operations.
Maintain SE Organizational directory, group membership, Slack experiences, “flock” opportunities, and partner for event coordination activities.
Manage technical mentorship program within the SE Team by matching mentors with mentees.
Ensure feedback loops are healthy across the SE Organization and cross-functionally. These feedback loops will feed directly into performance management reporting.
Some travel is expected to ensure a standardized experience across all offices and events.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
Enthusiastic about enablement program management & supporting technical sales and product teams.
Enjoys scheduling tasks and driving participation to make new hires successful.
Excited by mentorship opportunities, knowledge sharing, and championing Samsara’s cultural principles.
Must be highly organized with experience managing a program schedule across multiple parties to deliver an outcome. Ability to drive accountability across program stakeholders.
Experience working with technical sales productivity tools (Internal KB and LMS platforms).
Experience tracking and delivering against KPI’s, OKR’s, or other data-driven performance metrics.
Experience running scalable and consistent feedback loops to help your team debug processes, share knowledge, and achieve organizational goals.
Ability to align quickly and proactively with leadership and implement feedback.
Defining, documenting, and communicating objectives, requirements, and constraints for product initiatives to engineering and business stakeholders.
Understanding dependencies between business priorities and platform initiatives ensuring that the platform always stays a few steps ahead of the business.
Assisting with prioritization of work across various teams and work streams.
Analyzing data related to platform issues, identifying areas for improvement/bugs, and prioritizing net new work based on impact.
Acting as a point of contact for all things related to the area of the product for which you will be responsible.
You bring
5+ years of relevant experience in technical product management or a similar role (e.g. engineering)
You are not afraid to dig into the code, review technical documents, opine on system design, and diagnose an issue
An act-like-an-owner mentality. We have a bias toward taking action.
Work to clarify and triage customer requests as quickly as possible
Maintain a positive customer sentiment throughout the support process and escalate appropriately
Consistently follow up with internal team on open issues
Consistently and confidently triage and escalate requests to other internal teams in a timely manner
Independently own the support process and decision matrix, completing retros and updating as necessary
Assist in the gathering and reporting of quality and support related standard operating objectives and measures
Ability to work non-standard hours to ensure we have coverage across the majority of our customers time zones
What you’ll need:
Experience working with CAD desktop software and troubleshooting issues loading / converting CAD files
Experience dealing with external customers in a technical support context for a SaaS web application
Exceptional interpersonal skills with a broad range of external and internal teams
Exceptional written communication skills and the ability to effectively communicate technical concepts to non-technical users
Ability to communicate effectively and with empathy via phone, web conference, and in writing
Experience with web debugging tools such as Chrome Dev Tools, JavaScript Console and performance monitoring platforms like Datadog, New Relic or AppDynamics
Experience with a ticket management system like Zendesk, Shortcut or Jira
(Nice to Have) Experience managing and maintaining a customer-facing knowledge base
This role will deal with highly sensitive information, requiring the successful completion of enhanced background checks and security clearance. For this reason, you’ll need to have US citizenship and be physically located in the US.
anage and motivate a team of technical operations specialists that monitor and maintain day-to-day technical operations for post-implementation managed services
Set clear objectives and evaluate progress to instill a high-performance culture with a focus on teamwork
Create and sustain best practice standards for technical operational support, to include file delivery/receipt, data loads, file creation, and pipeline monitoring
Define and execute process monitoring and reporting strategies
Ensure compliance with contractual service level agreements and regulatory requirements where applicable
Manage, track and communicate issues and outages across the technical operations to various stakeholders as appropriate
Establish and maintain an accessible repository for storage of policies and procedures, work flows and data flows/models
Act as a liaison other functional areas including Development and Technical Support
Plan, coordinate and execute operations support post-implementation working closely with the implementation teams
IT vendor relations and oversight of technical services
Support disaster recovery, security and infrastructure management activities as needed
Ensure appropriate entry in OpenAir to reflect actual client-specific hours worked
Prepare and manage operations resource plan
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of experience in the field of technical operations or as an IT technician
5+ years of experience working with health care data to include member, provider, claims and clinical
5+ years of experience with Microsoft SQL
3+ years of experience leading a technical operations team
3+ years of experience in health care compliance/regulatory environment
3+ years coordinating technical processes to ensure timely completion of production activities and projects
3+ years of experience working with senior-level leaders and executives demonstrating progressively increasing responsibility for management and consultation
The System Engineer for Web/Middleware will partner with NBCU resources on day to day operations and platform support, long range initiatives planning, collaboration with cross-functional business leaders and partners, and participate in a dynamic team providing “best in class” support for our NBCU Media I stations.
Subject matter expert in web and middleware technologies
Participate in the design of highly available, scalable, secured, distributed web and middleware hosting solutions
Collaborate with application teams to establish CI/CD orchestration pipelines
Assist project teams in scoping, design, and project work estimations
Identify issues and project business requirements and develop solutions to them
Respond to incidents and service requests; identify areas of optimization and lead efforts to implement them
Collaborate with Cyber Security and identify solutions for remediation of vulnerabilities in the web and middleware infrastructure
Collaborate with Enterprise Monitoring to implement monitoring and alerting for web and middleware technologies
Participate in 24/7 support by acting as an escalation point for any production issues
Qualifications
B.S. degree in Information Technology, Business Administration or other technical discipline
Must be willing to work specific shifts corresponding to either East Coast US or West Coast US time zones
Must be willing to work evenings, overnights, weekends , holidays with little or/no notice
2+ years technical expertise in one of:
Internet Information Services
Windows Server system administration
Alternatively, 2+ years of technical expertise in web application development & implementation
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