Perform system monitoring, ensuring the integrity and availability of all applications, server resources, systems, and key processes.
· Review, recommend, and implement required system upgrades and patches.
· Develop and maintain documentation for users’ needs and requirements.
· Participate in client/project meetings as needed to ensure smooth transition of developmental projects into production.
· Interface with users of Information Technology, resolving problem situations in a professional manner and communicating pertinent information effectively.
· Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
· Sets work schedules and mentor other administrators as required.
· Performs other related duties as assigned by management.
Requirements
· Bachelor’s Degree (BA) from four-year college or university, or five years of related experience and/or training, or equivalent combination of education and experience.
· Proven experience in system administration with a focus on software management.
· At least 3 years previous experience required; previous experience in Managed Care and Medicare strongly preferred.
· Must be an expert in Microsoft Products including Active Directory, Server, and office 365 Administration.
