ESSENTIAL DUTIES AND RESPONSIBILITIES
- Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
- Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.
- Verifies payment information adjustments to supervisor.
- Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
- Complies with the Fair Debt Collector Practices Act (FDCPA).
- Responds to customer inquiries regarding account status.
- Researches customer’s accounts thoroughly and documents appropriately.
- Resolves discrepancies and prepares adjustments and refunds as necessary.
- Ensures that all information regarding collection activity of account is entered accurately into the billing system.
- Brings recurring issues to the attention of the department supervisor.
- Initiates payments and resubmits bills as necessary.
- Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
- Report to work punctually at assigned starting time, and have reliable, consistent attendance
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
- N/A
MINIMUM REQUIRED QUALIFICATIONS
Required: Must be in EST or CST time zones
Education and/or Experience
- High school diploma is required.
- One year of related experience is required.
