Customer Service Representative 

In this role you will be responsible for:

  • Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
  • Process customer returns according to established department policies and procedures.
  • Work closely with the Medical Billing department to resolve disputed Billing charges
  • Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
  • Partner with Sales Representatives to meet or exceed customer service expectations.

To be successful in this role, you require:

  • 1+ years medical industry or call center/customer service experience
  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to solve practical problems and deal with a variety of variables.
  • Knowledge of Microsoft Office Applications
  • Ability to work some evening shifts, weekends, or overtime as needed

Education and experience required:

  • High School Diploma or general education degree (GED)