Fraud Specialist

Connexus Credit Union – Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates for personal, home, and auto loans. From its early beginnings on through the years, Connexus has remained a strong, growing, and secure financial institution that remains committed to serving the financial needs of our member-owners across the country.

Connexus offers an Amazing Benefits package:

  • 20 days of paid time off and 7 paid holidays
  • 16 hours of paid Volunteer Time Off
  • 401K Retirement with up to 6% employer match
  • Excellent Health, Dental, Vision insurance, including multiple plan options
  • Health Savings Account with generous employer contributions
  • Employer paid Life insurance, Short-Term and Long-Term Disability
  • Tuition Reimbursement from $4,000 – $7,000 per calendar year
  • Robust Learning and Development program that includes an annual professional development stipend

Connexus has a Values-Based Culture:

Our Values of Integrity, Respect, Transparency, Wellbeing and Synergy aren’t just words on a page; our values dictate the actions of the organization and everyone within it. We demonstrate our values in every personal interaction, phone call, and email ‐ every day.

Position Responsibilities:

  • Receives and analyzes dispute, identity theft, credit bureau and fraud claims from members and employees and determines appropriate resolutions.
  • Works in a dynamic, highly collaborative, fast-paced environment, where member experience and fraud prevention are the goal.
  • Monitoring fraud software program (Verafin) for compliance with fraud reporting, which includes filing Suspicious Activity Reports (SAR).
  • Supports the monitoring and tracking of fraud issues across all channels of credit union; prepares reports for management based on this tracking.
  • Investigate Identity Theft Red Flag reports and document findings.
  • Works with the Fraud Analyst to processes and prepare case files to and from governmental agencies and any fraud cases we elect to pursue.
  • Communicate with members affected by fraud incidents, providing support, information, and guidance in the resolution process.
  • Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Fraud Analyst, Director BSA & Fraud.

Position Requirements:

  • This position is remote.
  • 1+ years of experience in a financial institution is Required.
  • Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.
  • Possesses proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. documents, spreadsheets, email, etc) and enter/retrieve information using various applications/systems.
  • Excellent verbal and written communication skills to effectively communicate with all levels of bank and external customers.
  • Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.
  • Must maintain confidentiality of all information received and distributed.

Connexus Credit Union’s Recent Recognitions:

  • 2024 Best Credit Union – NerdWallet
  • 2024 Best Credit Union – Bankrate
  • 2023 Best-In-Class Employer – Gallagher
  • 2023 Best Credit Union – Kiplinger
  • Fourth Largest Credit Union in Wisconsin (by asset size)