- Manage interaction between the Product Operations and Sales Engineering Team for product training and advanced questions.
- Maintain/track product and feature testing activities between SE and PM teams.
- Assist Product Team in launching new products to SE’s, ensuring new features/products are incorporated in SE training.
- Maintain internal knowledge base for SE’s to access deep-dive technical content for each product.
- Maintain SE Team Operations.
- Maintain SE Organizational directory, group membership, Slack experiences, “flock” opportunities, and partner for event coordination activities.
- Manage technical mentorship program within the SE Team by matching mentors with mentees.
- Ensure feedback loops are healthy across the SE Organization and cross-functionally. These feedback loops will feed directly into performance management reporting.
- Some travel is expected to ensure a standardized experience across all offices and events.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- Enthusiastic about enablement program management & supporting technical sales and product teams.
- Enjoys scheduling tasks and driving participation to make new hires successful.
- Excited by mentorship opportunities, knowledge sharing, and championing Samsara’s cultural principles.
- Must be highly organized with experience managing a program schedule across multiple parties to deliver an outcome. Ability to drive accountability across program stakeholders.
- Experience working with technical sales productivity tools (Internal KB and LMS platforms).
- Experience tracking and delivering against KPI’s, OKR’s, or other data-driven performance metrics.
- Experience running scalable and consistent feedback loops to help your team debug processes, share knowledge, and achieve organizational goals.
- Ability to align quickly and proactively with leadership and implement feedback.
