Auto Claims Adjuster

Essential Duties and Responsibilities:

  1. Follows corporate policies, procedures, and fair claims handling practices
  2. Investigates claims to determine validity and extent of liability, including:
    1. Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others
    2. Reviews and evaluates documentation, including applications, reports, and statements
  1. Monitors appropriate claim outcomes through self-audit process
  2. Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues
  3. Ensures legal, regulatory and fair claims handling compliance
  1. Sets or recommends reserves based on results of claim investigation.
  1. Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports.
  1. May provide interaction with insureds, agents, claimants, attorneys, and other service providers, including:
    1. Conducts in-depth interviews and/or scene inspections
    2. Attends settlement conferences and/or trials
  2. May serve as a member of project teams, contributing to the achievement of project objectives.
  1. Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.