Technical Customer Care Specialist II

  • Change Management:  The Technical Client Service Rep II, Inventory will show the flexibility necessary to adjust to changing duties and responsibilities as the department/company evolves.  Additional responsibilities may be delegated to assist the department/company with meeting their objectives.
  • Decision Making: Able to take action in solving problems while exhibiting judgment and realistic understanding of issues. Ability to use good reason, even when dealing with ambiguity. Use troubleshooting processes to effectively arrive at decisions.
  • Project SME:  Works as a Subject Matter Expert (SME) on special projects as needed.
  • Additional Responsibilities:  Adjusts to changing/additional duties & responsibilities as the department and company changes. Additional administrative duties, such as special projects and tasks, may be delegated in order to assist the department and company, and to help ensure that goals are met.

Required Qualifications

**Must reside within the Central or Eastern Time Zone**

  • High School Diploma/GED and 3 years experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years experience in a related field
  • Ability to work in a fast paced, deadline oriented, multi-task, team environment in which strong attention to detail is expected.
  • Knowledge of MS Outlook, Word, Excel, PowerPoint
  • Ability to work on cross-functional teams with other staff and departments
  • Strong orientation to customer service
  • Exceptional interpersonal skills
  • Excellent verbal and written communications skills
  • Demonstrated technical aptitude with troubleshooting experience.
  • Ability to learn quickly and retain knowledge.
  • Ability to adapt in a changing environment.