Technical Customer Care Specialist II

he Technical Customer Care Specialist II provides technical support for all inventory related processes and customer support issues for internal and external customers. This position requires excellent telephone, listening, problem-solving/troubleshooting, and organizational skills along with outstanding reliability and follow-through. The Technical Customer Care Specialist II will provide proactive, knowledgeable, results-oriented service that is enabled by a strong knowledge of the Cox Automotive organization, processes, and technology.

In this role, you will be responsible for effectively troubleshooting/resolving vehicle inventory issues and maintaining the quality of data on the website, as well as corresponding Cox Automotive sites. You will provide technical support to Dealers, Sales, 3rd party vendors, Customer Support and other Cox Automotive teams. A successful Technical Customer Care Specialist II-Inventory has the ability to collaborate with our 200+ 3rd party data vendors to troubleshoot and resolve inventory issues for our customers.


  • Daily Communication: Strong written and verbal communication skills are essential for interacting with fellow staff members, management, sales, vendors and Dealers.
  • Troubleshooting/ Problem Solving: Resolve issues upon initial contact (i.e. “first call resolution”), whenever possible. The Technical Client Service Rep II, Inventory must demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images, and data load processes.
  • Order Fulfillment:  Manage dealer contracts through the inventory process, including working with third party source vendors to perform initial inventory feed set up for dealers.
  • Back to Sales Process: Review resolved requests and confirms if the resolution is valid. Troubleshoot and follow through until a valid resolution is received.
  • Multi-tasking: Ability to complete multiple tasks by using multiple systems (Homenet, Dataload, Salesforce, etc.) to get to effective and efficient resolutions. 
  • Reporting:  At any time, the Technical Client Service Rep II, Inventory may be asked to distribute any necessary report to the dealer, sales or other internal clients.
  • Working Across Teams:  Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.