- Works with the Client technical team to provide Service Desk Cayuse team members with appropriate access to create, update, and maintain the reporting solution on Client’s systems ;
- Sets up landing zone in SharePoint & PowerBI Workspace to publish the Service Desk solution
- Provisions additional security principal account to help facilitate automation efforts as possible
- Interfaces with key stakeholders on ad hoc reporting requirements
- Gathers user requirements for potential new scope items
- Provides a clear intake process to map requirements, level of effort, and alignment to compliance and scope control requirements
- Defines and implements strategy to reduce manual reporting tasks
- Creates, prioritizes, and reviews an enhancement backlog for periodic review with stakeholders
- Provides enhancement support on as needed basis, minimizing changes when possible consistent with scope control
- Other duties as assigned
Qualifications
Minimum Qualifications:
- High school diploma or GED required.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
- Technical aptitude/computer literacy, including familiarity with Windows, MS Office Applications, Mac IOS and Apple Applications, Internet Browsers, as well as basic computer terminology
