Data and Reporting Lead

  • Works with the Client technical team to provide Service Desk Cayuse team members with appropriate access to create, update, and maintain the reporting solution on Client’s systems ;
  • Sets up landing zone in SharePoint & PowerBI Workspace to publish the Service Desk solution
  • Provisions additional security principal account to help facilitate automation efforts as possible
  • Interfaces with key stakeholders on ad hoc reporting requirements
  • Gathers user requirements for potential new scope items
  • Provides a clear intake process to map requirements, level of effort, and alignment to compliance and scope control requirements
  • Defines and implements strategy to reduce manual reporting tasks
  • Creates, prioritizes, and reviews an enhancement backlog for periodic review with stakeholders
  • Provides enhancement support on as needed basis, minimizing changes when possible consistent with scope control
  • Other duties as assigned


Minimum Qualifications:

  • High school diploma or GED required.
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

  • Technical aptitude/computer literacy, including familiarity with Windows, MS Office Applications, Mac IOS and Apple Applications, Internet Browsers, as well as basic computer terminology