- anage and motivate a team of technical operations specialists that monitor and maintain day-to-day technical operations for post-implementation managed services
- Set clear objectives and evaluate progress to instill a high-performance culture with a focus on teamwork
- Create and sustain best practice standards for technical operational support, to include file delivery/receipt, data loads, file creation, and pipeline monitoring
- Define and execute process monitoring and reporting strategies
- Ensure compliance with contractual service level agreements and regulatory requirements where applicable
- Manage, track and communicate issues and outages across the technical operations to various stakeholders as appropriate
- Establish and maintain an accessible repository for storage of policies and procedures, work flows and data flows/models
- Act as a liaison other functional areas including Development and Technical Support
- Plan, coordinate and execute operations support post-implementation working closely with the implementation teams
- IT vendor relations and oversight of technical services
- Support disaster recovery, security and infrastructure management activities as needed
- Ensure appropriate entry in OpenAir to reflect actual client-specific hours worked
- Prepare and manage operations resource plan
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 5+ years of experience in the field of technical operations or as an IT technician
- 5+ years of experience working with health care data to include member, provider, claims and clinical
- 5+ years of experience with Microsoft SQL
- 3+ years of experience leading a technical operations team
- 3+ years of experience in health care compliance/regulatory environment
- 3+ years coordinating technical processes to ensure timely completion of production activities and projects
- 3+ years of experience working with senior-level leaders and executives demonstrating progressively increasing responsibility for management and consultation
