Account Coordinator

You’ll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.  

Day-by-day, you’ll speak with customers who have fallen behind on their Mission Lane credit card payments, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. Your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit.

You’ll thrive in this role if:

  • You have 1+ year(s) customer service experience, in any industry.
  • You have some sales experience, and are comfortable negotiating.
  • You’re curious, use good judgment, and can quickly process situations to find solutions.
  • You’re a great listener and find it easy to connect with others and build rapport.
  • You stay calm during conflict and recover quickly from difficult conversations.
  • You have strong written and verbal communication skills.
  • You’re tech-savvy and comfortable learning new software.
  • You’re growth-minded, a fast learner, and use constructive feedback to learn and improve.
  • You’re adept at handling change and enjoy a fast-paced, dynamic work environment.

Work location:

  • Ability to work 100% remotely or from our office in Richmond, VA – or a little bit of both!
  • If you choose to work remotely, remote employment for this role is contingent upon being a resident of AR, AZ, FL, GA, MO, TX, UT or VA.  All states are subject to change.
  • A private, quiet, distraction-free, interruption-free work area is required for remote employees in this role.
  • Fast, reliable internet service with minimum download speed of 80Mbps and upload speed of 8 Mbps is required for remote employees in this role.