Fraud and Payments Support

About the role and why it’s unique:

  • Handle the fraud support queues to ensure timely resolutions
  • Assist players with queries pertaining to their sportsbook account
  • Perform manual AML and KYC checks as needed
  • Conduct KYC verification and authenticate documents
  • Perform initial account investigations and prepare fraud reports to be escalated to the proper departments
  • Be part of a team that can collaborate remotely in real time
  • Work closely with our Customer Service team to help resolve any patron inquiries or issues regarding payments or fraud

Who you are:

  • 1+ Years in a fraud and payments role with increasing responsibility
  • Comfortable sorting through large amounts of information
  • A problem solver with the ability to make their own real time decisions
  • Knowledgeable about payment processes & procedures
  • Willing to work weekends and holidays

Even better if you have:

  • Previous experience in the sports/gaming or fintech space
  • Previous experience in a startup environment