About the role and why it’s unique:
- Handle the fraud support queues to ensure timely resolutions
- Assist players with queries pertaining to their sportsbook account
- Perform manual AML and KYC checks as needed
- Conduct KYC verification and authenticate documents
- Perform initial account investigations and prepare fraud reports to be escalated to the proper departments
- Be part of a team that can collaborate remotely in real time
- Work closely with our Customer Service team to help resolve any patron inquiries or issues regarding payments or fraud
Who you are:
- 1+ Years in a fraud and payments role with increasing responsibility
- Comfortable sorting through large amounts of information
- A problem solver with the ability to make their own real time decisions
- Knowledgeable about payment processes & procedures
- Willing to work weekends and holidays
Even better if you have:
- Previous experience in the sports/gaming or fintech space
- Previous experience in a startup environment
