Responsibilities:
| Design and development updates, edits, and changes to existing websitesDesign and development of new websitesManage and respond to customer support requestsExecute web content and publishing solutions based upon established guidelines and ensure websites reflect best practice in terms of structure, navigation, design, and content presentation.Follow style guide/brand standards and legal requirements in the content publishing process to assure quality and accuracy, including digital accessibility best practices and WCAG 2.0 guidelines.Perform user acceptance testing and website auditing tasks.Generate task-specific documentation on web processes and CMS.Communicate daily with internal and external teams, clients, and vendors regarding project tasks and tickets.Provide outstanding client and stakeholder customer service.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. |
Qualifications:
| College degree or equivalent experience.Demonstrated experience with web publishing processes, content management systems and related tools.Strong sense of web design and layout, including principles of mobile and responsive design.Working knowledge of HTML and CSS.Proficiency with Adobe Photoshop and Adobe Acrobat.Technically competent with various software programs, such as Microsoft Office and Outlook.Familiarity with digital accessibility best practices and WCAG 2.0 guidelines.Excellent organizational skills and attention to detail.Excellent written and verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization.Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines.Track record of learning and applying new technologies quickly.Proven client support experience, customer-orientated and ability to adapt/respond to different types of personalities.Experience at working both independently and in a team-oriented, collaborative environment. |
