IT Engineer

  • Assist other IT staff with system administration, security, and network infrastructure management.
  • Lead new and replacement device deployments for Mac and Windows laptops.
  • Assist users with applications, security, OS upgrades and data transfers.
  • Support of Office 365 (Office, Word, Excel, OneNote, PowerPoint, SharePoint, OneDrive, Teams, etc.), as well as IT Infrastructure such as Active Directory and Okta.

What you will need to succeed:

  • Education:
  • 3+ years of experience working in IT or a related technical field supporting end users.
  • Industry certifications preferred – for example CompTIA, CCNA, Microsoft, AWS.
  • Skills:
  • Strong experience supporting Microsoft Windows and MacOS operating systems.
  • Strong experience using Mobile Device Management tools such as Kandji and InTune.
  • Strong communications skills – the ability to provide a friendly, supportive experience for users, as well as handle difficult conversations with a calm and professional manner.
  • Strong experience working as a team player both within the IT team and across other departments.
  • Experience working with cloud solutions such as AWS, Office 365, CrashPlan and Okta.
  • Experience working independently and managing own time.
  • Experience supporting IT infrastructure such as firewalls, Active Directory.