Infrastructure Operations Program Manager

he ideal candidate will have a strong background in data center and High Performance Computing infrastructure operations, experiences with RMA process, working with external vendors and the ability to analyze, optimize and operationalize both internal and external customer-facing processes. 

You have a proven experience of leading cross-functional teams working with planning, execution, and evaluation of program initiatives, including ticketing process improvements and optimization.

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren’t a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. 

  • You have at least 3-4 years experience with Infrastructure as it relates to Data Center operations.
  • You know how to conduct regular program reviews and evaluations to assess effectiveness, identify areas for improvement, and drive continuous optimization.
  • You have a background in establishing roadmaps, data analytics, staffing efficiencies, process improvements, and governance for customer programs and strategy covering current and future growth. 
  • You have experience using business intelligence systems and tools, looking at issues and ticket data trends to help identify bottlenecks and areas for improvement in larger scale data center operations.
  • You are proficient in designing and implementing process workflows, with a strong ability to analyze and optimize operational procedures through detailed workflow charts, ensuring efficiency and effectiveness in project execution.
  • You are familiar with tools and methods to create and maintain detailed documentation, and have proven experience in generating client-facing reports on infrastructure metrics, server management, and case workflows.
  • You’re interested in playing a key role in talent acquisition and retention. This includes diligent performance management and coaching/developing your team according to their individual needs.
  • You are familiar with Linux, containerization technologies, virtualization and cloud computing concepts.
  • You’re practiced in communicating with clients and external vendors regarding their business needs, priorities, incidents, and eff