- Represents assigned business system or business process as a subject matter expert in business requirements, system specifications, process flows, process change and/or project management
- Provides leadership to the business in the identification and adoption of operational best practices and standard operating procedures as it relates to assigned business system or business process
- Independently researches, determines root cause and collaborates with others to resolve complex business and technical issues and customer inquiries.
- Provides prompt and thorough resolution for client and/or member satisfaction
- May facilitate testing for new or improved systems or processes including creation of a test plan, identifying test cases, and performing or leading User Acceptance and Joint Cycle Testing
- May provide guidance, mentoring, and work direction to others on the team
- Other duties as assigned
Minimum Qualifications
- Bachelor’s degree in business administration, IT or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
- 5 years of work experience in business analysis, project management, and/or process improvement to include:
- 3 years of functional experience in at least one of the specific areas for position (e.g., claims, eligibility, product, benefits, implementations or related area)
- Must be eligible to work in the United States without need for work visa or residency sponsorship
