Monitor and resolve over-due accounts across multiple subsidiaries.
• Manages the Collection Specialist(s) and is responsible for their performance, development, coaching, hiring and disciplinary actions to ensure the efficient operation of Collections.
• Train team members and others as necessary on our systems and strategies for collecting.
• Prepare collections list to assign to the Collection Specialist and other team members that may assist in collections from time to time.
• Define, implement and track KPIs and targets.
• Review and research receivables status across all subsidiaries prior to contacting customer.
• Collect over-due amounts, including promise to pay, or negotiate payments plans with clients.
• Maintain records of contacts and attempted contacts with delinquent accounts and record any payments collected or promise to pay commitments received from the client.
• Prepares monthly aging reports and work with Customer Success Managers on collections.
