- Represents assigned business system or business process as a subject matter expert in the development of business requirements, system specifications, process flows, process change and/or project management
- Participates in adopting operational best practices and standard operating procedures as it relates to assigned business system or business process
- Works directly with business, IT, and users to support and improve existing applications and processes related to assigned business system
- Independently, or with direction from an FBC or department leader, researches and resolves business and technical problems by identifying, evaluating, and implementing improvements to processes and applications
- May conduct testing, including creation of a test plan, test cases, performing User Acceptance Testing and Joint Cycle Testing
- Other duties as assigned
Minimum Qualifications
- Bachelor’s degree in business administration, IT or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
- 3 years of work experience in business analysis, project management, and/or process improvement to include:
- 1 year of functional experience in at least one of the specific areas for position (e.g., claims, eligibility, product, benefits, implementations or area related to the department with which the position resides)
- Must be eligible to work in the United States without need for work visa or residency sponsorship
