Senior Member Support Specialist – Social Media

by Kay Tay | Oct 13, 2023 | Uncategorized

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

Who we are

The role of the Senior Member Support Specialist is to directly engage with current and potential members to provide guidance, support, and motivation through Social Media channels and internal community message boards. Assisting members with program, membership, and technical inquiries. 

What you will do

Customer Service:

• Serve as a company ambassador, taking ownership of member issues and/or questions. Escalating  issues to the appropriate team and ensures prompt follow up accordingly to provide full member resolution.
• Deliver a “best-in-class” member support experience to drive satisfaction and brand loyalty
• Establish rapport with members by creating a personalized experience through active listening to understand members’ personal wellness and weight health goals to provide tailored recommendations and encouragement.
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring member needs are fulfilled in a timely and satisfactory fashion.
• Handle high stress interactions and situations and is able to de-escalate appropriately using empathy and ownership.
• Have expert knowledge and understanding of WeightWatchers, including program, in-app experience, and studio offerings..
• Troubleshoot and problem solve technical issues or concerns for members by providing solutions, recommendations, gathering of sensitive information, and/or detailed app information with a sense of urgency while using a positive and empathic approach at all times.
• Be adaptable and willing to learn new tools, technologies, and program innovations.

Social Media/Community:

• Follow brand voice guidelines when responding quickly and professionally to social channel engagements through our aggregated platform and organically (as needed) on Facebook, X, Instagram, YouTube, Tik Tok, and other platforms.
• Fuel engagement on social media platforms by interacting with our community through positive and informative comments
• Assist on all social media campaigns and initiatives, providing insight to member response through tagging and organic channel monitoring
• Proactively identify social trends and/or sentiment shifts, escalating to proper stakeholders when needed
• Complete thorough review of social media posts to ensure that all inappropriate content is removed in a timely manner
• Serve as a brand expert, providing accurate and effective responses for paid ads to support new member enrollment 
• Moderate internal member community, Connect
  • Review and respond, when appropriate, to member posts and comments
  • Review all flagged content to ensure adherence of community guidelines, remove content as needed.
• Alert stakeholders in situations where significant harm or distress is disclosed on social media or Connect community

Who you are

• 5+ years of experience in a high-volume customer service position, or equivalent
  • 1+ years of professional experience within Social Media channels (Facebook, Instagram, X, TikTok)
• Exceptional interpersonal, verbal and written communication skills
• Thrive in a collaborative team environment, while also able to work independently
• Possess a growth mentality, eager to adapt and be flexible in an ever-changing environment
• Strong comprehension skills with the ability to recognize and resolve issues, while maintaining a consistent brand voice
• Superior organizational, communication, and time management skills
• Strong emotional intelligence and resilience
• Proficiency in G-suite and/or Microsoft Office and other web-based applications
• Ability to work a flexible schedule including evening, weekends and holidays 
• HS Diploma/GED equivalent

Preferred Qualifications

• Proficient German and/or French language skills, both written and verbal
• Proficiency in CXM platforms (Sprinklr, Conversocial, Hootsuite..)

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job.  Other job-related duties may be assigned.

WW is a global wellness and technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encompass healthy eating, physical activity and positive mindset. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

APPLY HERE

Copywriter (Social / Digital)

by Kay Tay | Oct 13, 2023 | Uncategorized

Praytell is a creative communications agency made up of teams with strategic minds and spirited hearts. We create timely, integrated, headline-worthy campaigns across social, earned, digital, and more. After 10 years of cooking up award-winning work, we know one thing for sure – we’re just warming up.

If you’re looking for an opportunity to join an ambitious team that is singularly focused on doing great work with great people and making your mark in an industry long overdue for a shakeup, we’d love to hear from you!

As Copywriter, you will be:

• Developing copy that spans social channels, digital ads, websites, and bylines—you’ll be asked to write for nearly anything and everything you see online (or in print!).
• Interpreting creative briefs and client needs, and creating compelling content that communicates a clear point of view.
• Brainstorming creative concepts for everything from monthly social content calendars to fully integrated marketing campaigns.
• Working both independently and with design and account partners to bring your conceptual vision to life during the production of deliverables.
• Juggling multiple projects while successfully managing tight timelines and delivering quality work (and being a problem solving teammate).
• Collaborating with teammates across time zones and in departments ranging from project management, design, copy, and video to account, strategy, and influencer marketing.

Requirements

You have:

• 3-5 years of social- and/or digital-first copywriting experience working at a PR / social agency.
• Experience writing for both B2B and B2C clients. Tech and medtech brands are a plus, but we value a wide array of industry experience.
• Delved deep into subjects to write about them with empathy, confidence, and a keen sense of humor.
• The ability to understand and interpret a brand identity / voice, and apply it to all copywriting deliverables.
• Excellent attention to detail, especially in regards to grammar, writing, and proofreading skills.
• Confidence in your ability to write effective copy across channels, contribute to creative concept development, and leverage strategic insights to spark great ideas.
• A familiarity with major social media platforms, their nuanced tones, and collaborative writing tools like Google Docs.
• A portfolio showcasing your copywriting work for social and digital channels.

Equally as important, you are:

• Meticulous and well organized
• Flexible and adaptable
• Collaborative and a team player
• A creative thinker and problem solver
• Ambitious and entrepreneurial
• Inquisitive and eager to learn
• Honest and ethical
• Committed to advancing diversity, equity, inclusion, and belonging in the workplace

Benefits

• Salary Range: $65,000 – $80,000
• Medical, dental, and vision insurance with a no employee contribution option which means nothing comes out of your pocket
• Employee stock ownership plan where you receive company shares for every year you work here
• Traditional and Roth 401(k) with employer contribution
• Four-day work week
• Flexible time off (FTO), company paid holidays, and mental health days
• Employee assistance program spanning mental health, financial, and legal support for you and your family
• Parental leave
• Fertility support programs
• And more!

Next Steps

• Submit Application
• Phone Screen (30 minutes)
• Team Interview (1 hour)
• Final Interview (30-45 minutes)
• Skills Exercise (TBD)
• Offer

APPLY HERE

Medical Writer/Editor

by Kay Tay | Oct 13, 2023 | Uncategorized

Bixal is a mission-driven, woman-owned small business determined to improve people’s lives through human-centered strategies and transformative technologies, with a firm belief that everyone has the right to an effective government.  

We deliver on this belief by partnering with leading Federal agencies to design, develop, and deliver powerful customer experiences through holistic digital product solutions and strategic communications initiatives––bringing a high standard and unique creative energy to our clients––and our wonderfully diverse culture is what makes it all possible.  

Bixal unites different people with different perspectives from all over the world! We provide our team with an open and empowered environment where collaboration thrives and solutions flourish. 

Location:

This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.  

What will you do?

Bixal is seeking a Medical Writer/Editor to support one of our clients in the creation, organization, transformation, management, dissemination, and delivery of curated, consumer-focused health information. The ideal candidate is a skilled writer and editor with subject matter expertise in medicine and/or public health. Strong knowledge of medical and public health content is required.

Important Note:

This role averages 8 hours/week.

Requirements

• Contribute to overall development and daily maintenance of health topics, medical test monographs, and other content on a public facing consumer health website.
• Write and update information about laboratory, health screening and diagnostic tests for a consumer audience. The intended audience must be general health information consumers in the United States. Content must be written in plain language, and between a 5th-8th grade reading level and free of grammatical errors and typographical errors.
• Use a strong knowledge of medical content and the overall needs of the consumer audience to write and edit summaries on health topic pages and content of medical test monographs.
• Support the review, update, and maintenance of medical test monographs on an annual basis, and as needed between annual updates to meet the needs of the changing science. Medical test monographs cover laboratory, health screening, and diagnostic tests.
• As needed, complete other tasks in content creation or review for a public facing consumer health website.
• Provide timely responses to clients, stakeholders and team members.
• Accommodate all requested edits and revisions in a timely manner.
• Ensure that content for all pages is accurate, up-to-date, complete, and unbiased, while adhering to established guidelines for style and content.
• Stay current with health news and make appropriate recommendations for additions to a public facing consumer health website.

Qualifications

• Bachelor’s degree or higher.
• Ability to undergo a background investigation by the U.S. Government and meet eligibility requirements for suitability.
• Skilled information specialist with subject matter expertise in public health, health information, or a similar specialty with at least 2 years of experience in the field.
• At least 1 year of experience with writing, editing, and evaluating health information as well as similar editorial experience reviewing and updating existing content on a public facing consumer health website.
• Knowledge of and/or experience with creating/reviewing content related to medical tests for consumers.
• Demonstrated experience tailoring medical content to the overall needs of the consumer audience.
• Expertise in plain language guidelines.
• Experience working effectively in highly collaborative and team-oriented environments. Ability to work both independently and as part of a team.
• Strong verbal, written, and organizational skills.
• Ability to balance multiple tasks from different sources.
• Strong attention to detail.
• Strong critical thinking and analysis skills.
• Commitment to diversity and inclusion and to serving the needs of a diverse population.
• Ability to participate (in person or remotely) in meetings, both regular and ad hoc, with programming or content staff.

Nice to haves

• Degree in medicine or public health communications.

$45 – $55 an hour

APPLY HERE

Editor II, Engagement Editor

by Kay Tay | Oct 13, 2023 | Uncategorized

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide. 

Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

NPR is looking for an editor adept at audience strategy to help ensure that NPR is nimble in its digital storytelling, and can help distribute our reporting on- and off-platform to meet the needs of our audience.

This means exercising stellar news judgment, having an eye for what stories audiences are interested in and optimizing our journalism to fit varying distribution channels. It also means jumping in at a moment’s notice to strategize about how we should cover a breaking news event.

The right candidate for this position should be comfortable shifting seamlessly between different coverage areas, from political news to science coverage, and have hands-on experience working across social media and third party platforms preferably in a national news environment. They should thrive in a high-adrenaline news environment, and can think quickly and creatively about how we reach and retain new audiences.

RESPONSIBILITIES

• Drafts and edits display copy, including story headlines, social media summaries for Facebook, Threads and alert language.
• Collaborates with NPR Visuals team content creators, partnering to drive strategy to grow audiences across social platforms including Instagram and TikTok.
• Coordinates with news leadership and the engagement team to shape overall audience strategy, with an eye toward attracting and retaining younger and more diverse readers.
• Proven ability to create, plan and lead projects. 
• Sends push notifications for planned features and breaking news.
• Liaises with our third-party platforms to distribute our daily journalism, including Apple News and Flipboard.
• Performs keyword research and advise on SEO for daily news items.
• Monitors social media and search trends and recommends story assignments based on audience and news demands.
• Writes and edits for the web and social media with speed, accuracy and voice while on deadline and/or under pressure.
• Is  well versed in audience metrics and uses real-time analytics to inform decision making.
• Exhibits stellar news judgment and ensures all materials meet NPR News standards and practices, including standards of accuracy and fairness.
• Shows flexibility in priorities and subject matter under tight deadlines.
• Is willing to work weekends and evenings, as news demands warrant. 
• Other duties as assigned.

EDUCATION: Bachelor’s degree in journalism, or a writing-intensive discipline (or the equivalent combination of education and experience)

REQUIRED SKILLS

• Minimum 5 years social media experience or audience-focused role  preferably for a  news organization
• Experience editing and managing branded social accounts on deadline, preferably at a news organization
• Demonstrated excellence in writing and editing for digital
• Demonstrated news judgment
• Demonstrated familiarity with NPR journalism and AP Style
• Ability to work quickly and efficiently under deadline pressure
• Ability to handle multiple projects simultaneously under stringent timeframes and changing priorities/conditions
• Ability to both work independently and collaborate with others
• Proven ability to consistently work well with others, demonstrating, at all times, respect for the diverse constituencies at NPR and within the public radio system. 

WORK LOCATION & Schedule: This is a remote permitted weekday role. 

WORK LOCATION

• Remote Permitted: This is a remote permitted role. This role is based out of our Washington, DC office but the employee may choose to work on a remote basis from a location that NPR approves.

JOB TYPE

• This is a full time, exempt position.

COMPENSATION

Salary Range: The U.S. based anticipated salary range for this opportunity is $102,500 – $105,000 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.

Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR’s benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees. 

Does this sound like you? If so, we want to hear from you.

The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.

NPR Pay Range

$102,500—$105,000 USD

APPLY HERE

Freelance Fact-Checker

by Kay Tay | Oct 13, 2023 | Uncategorized

We’re looking to hire 2-4 expert fact-checkers to vet articles across a variety of home improvement categories. We are seeking fact-checkers to review our articles, making sure we have all of our facts straight and that we are giving readers the best possible recommendations and advice. 

We do not need reviewers to edit the articles, but instead, simply to vet article and brand information and make note of any inconsistencies or inaccuracies. This role will involve conducting research via brand websites, Google Reviews, and the Better Business Bureau (BBB), among other steps. If you have a keen eye for detail and apply common sense and critical thinking to your fact-checking process, we encourage you to apply.

About You

We’re looking to hire freelance fact-checkers who can work a minimum of 10 hours a week. Some specifics we’re looking for:

• Has a keen eye for detail and applies “gut checks” to supplement fact-checking 
• Is tech-savvy (i.e., understands Google Docs and can work off a Google Sheet)
• Has familiarlity with home improvement categories, such as landscaping, home warranties, plumbing, solar, etc. (a plus but not required)

Compensation

We offer a competitive per-hour payment structure of $20 per hour. This is a short-term project (approximately 2-3 month commitment) with opportunities to expand into other fact-checking projects as needed.

Anything Else?

We have a high editorial standard to ensure the content we publish meets and exceeds the expectations of our readers. 

Please include any experience you feel would be relevant for your application.

APPLY HERE

Social Media Coordinator, E.W. Scripps

by Kay Tay | Oct 13, 2023 | Uncategorized

Assists with the execution of strategic social media and digital initiatives including daily posts to all applicable social media platforms.

WHAT YOU WILL DO:

• Assists with digital and social interaction with viewers and fans in real time on various web platforms.
• Determines best practices to optimize video content across social media platforms.
• Works with various departments to ensure proper online messaging, relevancy and consistency across multiple networks.
• Assists with cultivating new communities and managing branded online communities using Facebook, Twitter, YouTube, Instagram, and other social media platforms. 

WHAT YOU WILL NEED:

• A degree in communications, marketing, or a related field.
• 2+ years of marketing, public relations experience and/or social networking experience; strong familiarity with online marketing best practices.

WHAT YOU WILL BRING:

• Excellent verbal and written communication skills (including proofreading)
• Expert knowledge of social networking channels. 
• Experience writing, editing and crafting content for the social media space.
• Experience with social media management and analytical tools.
• The ability to work with cross-functional teams, a knack for research, sharp wit and a willingness to work during nonstandard business hours.

ABOUT SCRIPPS:

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of 61 stations in 41 markets. The Scripps Networks reach nearly every American through the national news outlets Court TV and Scripps News and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps runs an award-winning investigative reporting newsroom in Washington, D.C., and is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps has held for decades to the motto, “Give light and the people will find their own way.”

APPLY HERE

Marketing Copywriter 

by Kay Tay | Oct 13, 2023 | Uncategorized

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!

About UsUniversity of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.
Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.
We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

As an integral part of the creative process, the Copywriter works closely with a talented team of Creative Directors and Designers to create engaging concepts that effectively meet client objectives, reflect marketing strategies and align with our brand essence and voice. The Copywriter pushes the boundaries of creative excellence, ensuring the highest quality creative output across various mediums targeting internal and external audiences.

What You’ll Do

1. Develop breakthrough copy that brings strong ideas to life and is on strategy, on time and on budget across all media channels (digital, print, multimedia, etc.).

2. Collaborate with creative partners to develop clear and compelling conceptual solutions – based on a deep understanding of our products, services and target audience – that drive business success.

3. Participate actively in brainstorming sessions and creative development efforts to drive strong conceptual solutions. As appropriate, works with creative leads to make decisions affecting direction – rejecting some ideas and moving forward with others.

4. Write copy for key strategic campaigns/projects, business presentations, copy decks, brand boards, creative comps and style guides. Deliver it on time and on budget.

5. Contribute to a creative and collaborative team environment.

6. Partner successfully with key stakeholders across all business areas to translate business needs into compelling and effective creative by developing a thorough understanding of stakeholder’s products/services.

7. Shift copywriting approach, as appropriate, for any and all media, including digital, print and multimedia.

8. Ensures copy appeals to the target audience and is aligned with UOPX strategy, brand guidelines and voice while remaining competitively distinctive.

9. Carefully review own work for grammar, spelling, punctuation, etc.

10. Scrutinize the syntax and semantics of own copy.

11. Guard against producing offensive and/or deceptive copy that may lead to consumer confusion.

12. Performs other duties as assigned or apparent.

NOTE:  The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.

Supervisory Responsibilities

None

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree in communications, journalism, English, advertising or a combination of education and creative writing experience.

• One (1) year of professional experience as a copywriter within an advertising or marketing agency.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional writing skills (from long form to headlines). 

• Ability to develop creative and original copy that aligns with the UOPX voice. A great story teller with a passion for the creative process.

• Exceptional conceptual and strategic thinker.

• Proven ability to build positive long-standing relationships with clients and staff.

• Strong design sense; able to organize information in a way that’s easy for the reader. Able to communicate vision to a designer. Able to digest complexity and deliver simplicity.

• Solid project-management, organizational and decision-making skills. Able to efficiently handle multiple projects and deadlines.

• Broad intellectual curiosity. A genuine interest in popular culture, trends, technology, science, history and the humanities, etc.

• Business acumen. Someone who will quickly pick up on how our business works. 

• Understands how to craft a story. Gets irony and clever wordplay. Can spot corny puns and poor marketing language.

• Experience presenting and selling creative, active involvement in client pitches.

• Understands research and role it plays in the creative process.

• Strong communication skills, verbal and written (master of spelling, grammar, and punctuation)

• Proficient in Adobe Creative Suite (InDesign, Illustrator, Photoshop), Keynote presentation software and MS Office Suite (Word, Excel, PowerPoint).

Pay RangeThe annual pay range for this position is $45,300 (minimum), $66,200 (midpoint), and $87,100 (maximum).**Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals. Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• A generous time off package, including paid vacation, sick time and company holidays.*

APPLY HERE

Digital Content Specialist

by Kay Tay | Oct 13, 2023 | Uncategorized

Velosio is looking for a Digital Content Specialist to be an integral member of the Marketing Team.

As a Digital Content Specialist at Velosio, you will be at the forefront of our digital content strategy, responsible for planning, generating, editing, and publishing captivating daily content across various digital platforms. You will collaborate with cross-functional teams to optimize content for search engines, ensuring it aligns with our brand and resonates with our target audience. Your expertise will drive content performance improvements, enhance the customer journey, and contribute to the overall success of our digital initiatives.
Who we are:

At Velosio, we focus on what matters most – our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members.

Velosio’s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services.

We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what’s next for business.

Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Columbus, Ohio, Velosio’s 400 employees serve over 4,000 clients.

Beyond our expertise, as a Velosio team member, you can leverage the Velosio award winning culture – a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.
Your day might look like:

• Plan, generate, edit, publish, and share engaging daily content, including original text, photos, videos, and news.
• Maintain content marketing calendars, ensuring all aspects of content creation and delivery are scheduled throughout the year.
• Implement SEO best practices to optimize content for search engines.
• Ensure efficient utilization of available content across the organization.
• Analyze digital content performance and provide recommendations to enhance lower-performing content.
• Develop, proofread, and review content as needed.
• Regularly audit and inventory online content to identify quality, compliance, and standards.
• Identify new content opportunities, repurpose existing content, and innovate ways to enhance user experiences and processes.
• Present clear, concise content strategies that support informed decision-making, usability, findability, audience targeting, best practices, and business goals.
• Collaborate with copywriters and editors to produce content and ensure copy aligns with strategic objectives, digital principles, and legal requirements.
• Contribute to copywriting and editing as needed.
• Conduct keyword and SEO research to identify impactful SEO opportunities.
• Develop and implement SEO best practices, covering on-page, off-page, and technical optimizations.
• Monitor and analyze website performance metrics, such as organic traffic, keyword rankings, and conversion rates.
• Optimize website structure, taxonomy, navigation, and internal linking for improved user experience and search engine crawlability.
• Stay current with search engine algorithm changes and industry trends to ensure compliance with the latest SEO guidelines.
• Monitor and analyze website performance metrics, such as organic traffic, keyword rankings, and conversion rates and generate regular reports on SEO performance, content engagement, and website traffic for key stakeholders.
• Collaborate closely with the marketing team, product managers, developers, and other stakeholders to execute cross-functional projects and requests.
• Share knowledge and best practices with team members, contributing to a collaborative and innovative work environment.

What you’ll bring:

• Bachelor’s Degree in Marketing, Communications, Journalism, English or related field
• 3-5 years of proven experience and thorough understanding in a SEO related role.
• Excellent verbal and written communication skills.
• Advanced writing and editing skills.
• Strong understanding of how digital content drives engagement and enhances the customer journey.
• Ability to multitask and take on multiple assignments.
• Ability to deliver high-quality work within agreed timelines.
• Creative thinker and have excellent attention to detail.
• Strong knowledge of SEO best practices.
• Excellent understanding of web technologies and concepts; search engines, landing page design and optimization, tools and trends.
• Experience in creating, editing, and publishing content for professional enterprise websites.
• Experience with content management systems (WordPress experience a plus).
• Strong organization and web and analytical skills (web analytics, campaign metrics, KPIs, etc.)
• Experience utilizing SEO tools (SEMRush, Moz, Ahrefs, Majectic, Screaming Frog, Search Console, GA, etc.)

Some reasons you might like working with us:

At Velosio, YOU MATTER.

Due to our proven commitment to delivering an exemplary employee experience, Velosio was awarded Best Company Culture, Best Company for Diversity, Best CEO, and Best Company for Women by Comparably in 2022 and 2021, in addition to Best Company for Career Growth, Best Perks & Benefits, and Best Leadership Team by Comparably in 2022.

APPLY HERE

Gift Entry Processing

by Kay Tay | Oct 13, 2023 | Uncategorized

Thank you for considering a career at Bon Secours Mercy Health!

Summary of Primary Function

Position records all donor revenue and assigns to funds independently; reconciles all donor revenue entry with Foundation compliance staff; Position must skillfully and accurately utilize the full capacity of the Raisers Edge database system and manage its ongoing use to ensure accuracy and usefulness of donor and prospect records, and to perform analysis of records to assist in campaigns and reports

Essential Job Functions

• Works as a team member assisting multiple Foundation offices throughout the Ministry to handle the daily transactions required to post contribution revenue of the Foundation.
• Administers the corporate matching gifts through submission and tracking of matching gift forms.
• Maintains pledge and donor files according to internal policies and procedures in Raisers Edge database.
• Is proactive in anticipating and meeting internal and external customers’ needs.
• Processes donor requested change of information, fund designation or payment method as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

Education Qualifications –

• Required Minimum Education: High School Diploma/GED
• Preferred Education: Associates or Bachelor’s Degree; Specialty/Major – Business Administration

Minimum Qualifications

• Minimum Years and Type of Experience: 3-5+ years of transactional office experience
• Other Knowledge, Skills and Abilities Required: Experience in working with grant writers and grantors utilizing statistical practices and tool, excellent analytical and quantitative skills including the ability to manipulate, analyze, and interpret data. Experience with financial systems and reporting. Experience with major fundraising database systems such as Raisers Edge and advancement services tools. Superior written and oral communication skills. Track record of achievement in leading a department of division.

Combination of post-secondary education and experience in lieu of a degree.

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:40

Work Shift: Days/Afternoons (United States of America)

Department: Home Office Foundation

APPLY HERE

gTeam Editor

by Kay Tay | Oct 13, 2023 | Uncategorized

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier.  We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

The gTEAM Editor is an entry level customer experience specialist, supporting customers through our digital channels. In this role, the Editor is responsible for answering an array of questions and problems in our Tier 1 and Tier 2 support channels, with an elevated scope of complexity or sensitivity, while also assisting in specialized projects to support the customer experience function. In this full-time role, this person would embody Glossier for our customers and engage with them on email, social media, and SMS chat. gTEAM Editors are product experts, empathetic problem-solvers, and strong representations of Glossier’s mission, values, and voice. You’ll have the opportunity to work both independently, as part of a larger CX support team, and cross-functionally with the Glossier corporate team.

Six Month Expectations 

• Deeply understand our products and Glossier voice
• Provide “above and beyond” customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience
• Work through elevated questions, concerns and problems that have a higher level of complexity and ability to tailor solutions accordingly
• Master our internal systems and tools, including our help desk, in order to efficiently and effectively help our customers
• Review and respond to questions and comments in a timely manner
• Work alongside internal partners such as tech, product and quality to craft appropriate solutions and responses

Twelve+ Month Expectations

• Flex into tasks or projects to occasionally support the customer experience function as needed
• Own projects that support the larger goals and needs of the customer experience team
• Work cross functionally with various departments, such as Tech, Logistics, and Communications, as needed to support CX work and ongoing projects

Qualifications 

• Demonstrated CX experience and passionate about providing a stellar customer experience, with impeccable customer service skills
• Ability to identify customer needs and tailor solutions accordingly
• Strong interpersonal and communication skills with the ability to communicate professionally, patiently, and effectively with customers and co-workers alike
• Excellent written communication skills, including tone, grammar, and punctuation
• Experience in a customer-facing role
• Comfort in working across multiple channels of communication
• Highly detail and solution oriented
• Computer and technology proficient; can easily learn and use various software and social media applications such as Instagram, TikTok, email, live chat platforms to communication with customers
• Comfortable reviewing sensitive comments, questions and materials, and responding or following up appropriately
• Able to work an assigned schedule of at or around 40 hours per week that falls within our operating hours, weekends, and holidays

The Details

• Schedule: Tuesday – Saturday schedule
• Hours of operation: 9:00 AM – 6:00 PM
• Training: 2 weeks (will be conducted virtually)
• Shifts: Full-time, at or around 40 hours a week
• Location: US Remote position

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience. 

APPLY HERE

Ad Performance Analyst

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

his position can be in-office in NYC or remote work-from-home. Remote U.S. candidates are encouraged to apply.

Raptive is looking for an Ad Performance Analyst to join the Raptive team. Raptive helps professional creators make more money with ads on their site by acting as their trusted expert guide in the complicated world of online advertising. We help them figure out which ad placements to use, how to develop an ad strategy, and then install that strategy for them. Through our work, we help the best creators and contributors on the web: people who have a passion for their craft (cooking, decorating, parenting, finance, investing, and so many other niches) get to write about it and be paid to focus on their dream. We help families pay their bills and find hope. We help small business owners thrive. We support the people who are making the internet a better place!

As a Raptive Ad Performance Analyst, you’re the kind of person who is passionate about analytics, problem solving and communicating with creators. On top of a strong attention to detail, you also have a desire to help people and do work that makes a difference. The thought of helping families earn enough money for parents to stay home with their kids or pay off debts would be extremely rewarding to you.

We are looking for someone with the right mix of comfort in high-productivity environments, collaborating well with a virtual team, analyzing data, and answering customer questions via email. You should be able to approach confused or frustrated customers with accurate data and responses that are clear, helpful, and compassionate.

What you’ll be doing:

Answering sensitive questions via email in a timely manner
Working to understand our strategies and processes thoroughly to advise creators about best practices
Analyzing ad performance using BI tools and Google Analytics data to identify issues
Troubleshooting ad loading issues on live sites
Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk and more
The skills and experience you’ll bring to the job:

Ability to gracefully communicate via email with customers who are confused or frustrated
Patience, a sense of humor, and some moderate GIF sharing abilities
Adaptability to adjust in an ever-changing technical environment
Attention to detail and a love for knocking out lists and projects
Self-motivation and time management skills
You were type of person who finished tests first in school and got an A
Enjoy analyzing data using Excel and data visualization tools to spot trends and anomalies
Working knowledge of CSS3, HTML5, and WordPress
A knack for getting things done and self-motivation to tackle repetitive tasks
A passion for contributing and supporting your team
A desire to make everything you touch better
Genuine desire to help others solve problems and succeed
Data analysis experience OR a recent STEM grad
Comfort with using WordPress, and reading & writing HTML & CSS
Proven track record of high productivity
Experience organizing and managing a large amount of tasks at once
Excel at working by yourself and working through your list of tasks.
Commitment to Raptive’s Mission Statement
About Raptive

Raptive’s mission is to power creator independence. We’re a creator company that provides revenue, audience, business solutions, and much more for creators and enterprise publishers. Since the very beginning of digital content creation, we’ve been allies and advocates for every kind of creator and charted the uncharted to help creators grow their businesses through it all.

Today we are the catalyst for 4,500+ of the world’s most premium creators on the open web and rank as the seventh-largest digital property in the U.S. Creators who choose Raptive are premium content creators, trendsetters, iconic brands, and charismatic personalities, captivating more than 78% of U.S. audiences on their sites alone with the power to move and disrupt culture. They collectively rank #1 in Food, Family, Home, and Lifestyle–with a reach of more than 195M monthly unique visitors and more than half a billion followers across social platforms.

Creators are the future of media. And together, the future is ours to create.

The base salary range for this position is $50,000-$60,000. The range provided is Raptive’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities.

Coordinator, Volunteer Programs Support

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

Habitat for Humanity International (HFHI) is seeking to hire a self-motivated professional to fill the role of Volunteer Programs Support Coordinator. Reporting to the Associate Director – Global Volunteer Engagement, the Volunteer Programs Support Coordinator will provide operational, coordination and logistical support for a range of current and future volunteer programs, focusing on training and learning efforts. This role is also expected to provide support to the Volunteering Training and Learning Manager in executing key tasks to advance critical goals to maximize the preparation and engagement of volunteers as the work related to volunteer training and learning expands to cover all types of Habitat volunteers beyond Global Village volunteers in future. The Volunteer Programs Support Coordinator will oversee provision of program-related support to volunteer groups that Habitat engages; coordinate volunteer onboarding and training registrations; monitor and implement program policies and procedures; coordinate volunteer-related communications; coordinate post-program evaluations, feedback and follow-up; and maintain accurate records in HFHI’s volunteer management database.

This position may be based remotely within the US and requires 10% travel.

RESPONSIBILITIES

Foundational/Overarching Function
*Provide US-based Habitat volunteers (and beyond when needed) with excellent support, ensuring that their interactions with Habitat are smooth, timely and well-managed and that volunteers are kept informed and are able to access the training and other support they may require at various stages of their journey with Habitat.

Volunteer Support Function
*Provide timely and professional support to volunteers ensuring accurate team tracking and reporting including management of representative mailbox.
*Manage the processing and event registration of responsible volunteer programs, including Habitat and Thrivent Worldwide and Global Village, as well as applications from the Europe and the Middle East region.
*Ensure accurate and timely communications with volunteers engaging in programs under this role’s oversight; respond timely and accurately to inquiries and requests; effectively follow-up with screening, matching, placement, or training; and coordinate program-related external communications to volunteers and other stakeholders.
*Maintain accurate event and participant records in the volunteer management database.
*Support program evaluation monitoring and feedback follow-up.

Product and Process Development Function
*Work on strategic projects as assigned to improve and develop new products, services, and processes related to volunteer program management.
*Propose improvements and follow through with new ways of working and products in relation to volunteer program support.

Volunteer Learning and Training Support Function
*Support in coordinating volunteer learnings and trainings and keep records of training registration and completion.
*Support in content creation for learning resources and training facilitation for delivery to Habitat volunteer audiences.

REQUIREMENTS

*5+ years of experience in a program support and/or customer service-related role.
*2+ years of experience in a non-profit setting.
*Previous program or project management experience.
*Proficiency with Microsoft Office, particularly Excel.
*Strong customer relationship management skills.
*Excellent communication skills (written and oral).
*Strong problem-solving skills, and ability to multitask.
*Motivated and detail-oriented self-starter who can initiate projects and identify and implement process improvements.
*Active support of HFHI values and commitments:
-Humility – We are part of something bigger than ourselves.
-Courage – We do what’s right, even when it is difficult or unpopular.
-Accountability – We take personal responsibility for Habitat’s mission.
-Safeguarding – HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

PREFERRED

*Experience working with multicultural teams and in cross-cultural settings.
*Experience working with volunteers.

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.

For work locations in the US, the salary range for this position is between $16.88-$25.29 per hour. The target hiring range for this position is $17.92-$20.03 per hour.
Location: Remote within the US
Job Type: Full-time – Hourly
Employment Type: US Employment
Job Function: Administrative, Operations, US Affiliate
Travel: 10%

Yoga Teacher – Remote Job

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

About us
Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here – vibrant, lively, of all hues and colors.
Job Description
This is a remote position.

Conduct yoga classes for students of varying levels, abilities, and ages.
Create lesson plans and design sequences of asanas, pranayama, and meditation techniques.
Demonstrate and teach proper alignment, breathing techniques, and modifications for different skill levels.
Provide clear instructions and cues to guide students through yoga sessions.
Offer hands-on adjustments and assists to ensure safe and effective practice.
Introduce new yoga poses and variations to challenge and inspire students.
Establish a welcoming and inclusive atmosphere for students.
Provide individual attention and support to students, offering guidance and modifications as needed.
Assess student progress, provide feedback, and offer suggestions for improvement.
Encourage and motivate students to explore their potential and deepen their practice.
Answer questions, address concerns, and provide resources for further learning.
Instruct students on proper warm-up exercises and safe alignment principles.
Be aware of students’ limitations, injuries, or health conditions and modify practices accordingly.
Stay updated on current trends, research, and best practices in yoga instruction.
Attend workshops, seminars, and training sessions to enhance teaching skills and knowledge.
Continuously develop personal practice to deepen understanding and improve teaching abilities.
Maintain relevant certifications and licenses required for yoga instruction.

Requirements
Possess a recognized yoga teacher certification from a reputable yoga school or organization.
In-depth understanding of yoga philosophy, anatomy, alignment, and teaching methodologies.
Previous experience teaching yoga classes, workshops, or retreats is preferred.
Excellent verbal communication skills to articulate instructions, guidance, and feedback clearly.
Ability to create a supportive and inclusive environment, empathize with students, and establish rapport.
Capacity to modify classes and techniques to meet the needs of diverse individuals or groups.
Maintain a personal yoga practice and demonstrate physical stamina and flexibility.
Exhibit a professional demeanor, punctuality, and reliability in all interactions.

Benefits
Opportunity to be a part of a dynamic growth focused tech startup.
Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes.
Opportunity to work closely with serial tech entrepreneurs from Silicon Valley.
Fun loving environment and caring team mates and inclusive culture of the company.

Data Entry Clerk – Remote Job

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

About us
Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here – vibrant, lively, of all hues and colors.
Job Description
This is a remote position.

Scanning through information to identify pertinent information
Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing
Entering and updating information into relevant databases
Informing relevant parties regarding errors encountered
Handling additional duties from time to time

Requirements
1+ years experience in a relevant field
Good command of English
Excellent knowledge of Google Docs and Google Sheets
Strong interpersonal and communication skills
Ability to concentrate for lengthy periods and perform accurately with adequate speed
Proficient typing skills
Attention to detail​

Benefits
Opportunity to be a part of a dynamic growth focused tech startup
Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
Opportunity to work closely with serial tech entrepreneurs from Silicon Valley
Fun loving environment and caring team mates and inclusive culture of the company

Claim Reconsideration Specialist (Remote in Philadelphia) #35322

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

Contemporary Staffing Solutions is seeking a Claim Reconsideration Specialist to join our client for a remote opportunity (must be located in/near Philadelphia, PA)! This role is responsible for resolving provider claim reconsideration requests, addressing member billing complaints, and handling issues related to claim adjustment processing. This position requires effective communication via correspondence and telephone to ensure the satisfaction of our provider network. This Contract opportunity is offering $19.95/HR!

Key Responsibilities:
Respond to providers’ inquiries, complaints, and problems with accurate and comprehensive information.
Collaborate with internal departments to facilitate the resolution of provider issues and concerns.
Provide courteous, professional, and efficient responses to provider calls, with timely follow-up to requests for information and service.
Address provider inquiries related to member eligibility, Third Party Liability (TPL), and benefits.
Document all interactions in compliance with departmental requirements.
Review claims in the core processing system and offer high-level claim status information in response to provider inquiries.
Furnish member authorization statuses upon request.
Educate providers on the capabilities of the Provider Portal, including password resets and duplicate Explanation of Payment (EOP) requests.
Assist the team in achieving and maintaining performance standards.
Operate telephone systems effectively and efficiently, following established protocols for security, transfer, and information exchange with Utilization Management, Pharmacy, and Claims Services departments.
Meet individual performance standards, including handling a satisfactory volume of calls and complying with telephone and paperwork audit procedures.
Maintain job-relevant resources, such as the provider manual and the department’s training manual, to ensure accurate responses to provider inquiries.
Participate in ongoing projects, training, staff meetings, and committee meetings.
Perform any other necessary job duties.

Qualifications:
High School Diploma.
General understanding of data entry processing.
One-year customer service experience.
Awareness of CPT-4, HCPCS, and ICD-9 coding schemes is a plus.
Proficiency in Microsoft Office.
Demonstrates clear and professional communication skills.
Contributes to a positive internal and external customer experience.
Identifies and resolves complex issues.
Adheres to all company policies and Standard Operating Procedures (SOPs).
Acts in accordance with the company’s vision, mission, and values.

Math Video Creator – Canada (Freelance)

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

IXL Learning, a leading educational technology company with products used by 14 million students worldwide, needs tutors and teachers to create instructional videos. In this role, you will create short instructional videos preparing students to do well on an IXL skill for grades 6-8 math.

This is a 1099 consulting role.

This position is open only to candidates in Canada.

WHAT YOU’LL BE DOING
Create short instructional videos targeting individual math skills for grades 6-8 on IXL’s Canada edition
Most videos will be about 5 minutes long.
Conceptualize, shoot, and produce your own videos that explain the given math concept and walk through example problems.
Deliver video lessons in a clear, engaging, upbeat, and professional manner.
Adhere to video production guidelines and file specifications.
WHAT WE’RE LOOKING FOR
Experience teaching or tutoring grade 6-8 math in Canada.
Experience recording, editing, and producing videos.
Ability to present material in an engaging, effective manner.
Understanding of age-appropriate vocabulary and instructional approach.
Bachelor’s degree preferred; coursework in math or education is a plus.
Select candidates will be asked to complete their application by submitting a sample video outline. If selected to create a full video, you will be compensated with $300 USD upon delivery of the completed video and, if necessary, video edits. Candidates with the top videos will be eligible to create more videos.

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ABOUT IXL LEARNING
IXL Learning is the country’s largest edtech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation’s largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we’re looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

Math Content Tester (Freelance)

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking a content tester to join our math curriculum design team. In this role, you will test the newest additions to our math curriculum to ensure they are error-free and visually perfect and collaborate with curriculum designers on revisions.

This is a 1099 consulting role that is remote for 6 months with possible extension.

WHAT YOU’LL BE DOING
Test math problems for typos, formatting issues, and mathematical errors
Verify that digital math problems match their original designs
Record grading bugs and visual issues
Collaborate with math curriculum designers to meet project deadlines
WHAT WE’RE LOOKING FOR
Exceptional attention to detail
Strong math knowledge through college-level calculus
Bachelor’s degree in math is strongly preferred
Prior experience testing digital materials for math education is preferred
Ability to communicate clearly and professionally

li-remote

ABOUT IXL LEARNING
IXL Learning is the country’s largest edtech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation’s largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we’re looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

Trust & Safety Specialist

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.
Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will report directly to a Trust & Safety Team Lead within a specialized division. You will use your keen eye for details and excellent problem solving skills to identify and prevent fraudulent behavior, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users.

What You’ll Do

Identify, thoroughly investigate, and resolve fraudulent-related issues on the Roadie platform
Leverage data to identify patterns and trends in fraudulent activity
Identify procedural gaps to develop efficiency and effectiveness within the team
Manage critical and high-risk situations appropriately and with a sense of urgency
Adjudicate user consumer reports while adhering to geographic compliance & regulations
Validate the authenticity of user identification
Adhere to legal and risk-related policies and procedures
Partner with various stakeholders to implement fraud mitigation tactics and support change management efforts
Investigate, audit, and decision on sender Gig related claims
Research industry standards and best practices to improve internal processes
Reduce company losses by assessing internal and external liabilities
Partner with law enforcement as needed when managing ongoing investigations
What You Bring
At least 1 year experience in a customer or technical support role
At least 1 year experience in a compliance or operations-related role
Exceptional verbal and written communication skills, with an ability to empathize and establish trust
Knack for problem solving using investigative and analytical skills
Proficiency in Salesforce or other CRM systems
Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
Thrive in a fast-paced and agile environment, and navigate ambiguity with ease
Why Roadie?
Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
Flexible work schedule with unlimited PTO
Monthly 3-day weekends
Monthly WFH stipend
Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
The technology you need to get the job done

Freelance Data Entry Clerk – Temporary Contract (FULLY REMOTE)

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

Founded in 2007, Quimbee is one of the most widely used e-learning platforms for law students and attorneys in the United States. Quimbee has a massive digital library of content designed to help law students and attorneys succeed, every step of the way. We’re looking to expand our team of talented professionals.

We are seeking top-notch data entry clerks in Augusta, Georgia for a freelance project that will last 2-3 months. The project will involve cataloging a selection of law casebooks, which we will ship to you. After you’ve completed the project, the casebooks will be returned to us. The ideal candidate will be computer savvy, have superior typing skills, and have an excellent eye for detail.

This position is 100% remote, but you must be located in Augusta, Georgia.
All you need is a computer, an internet connection, and a quiet place to work.

Responsibilities

Provide general data entry support in a timely and efficient fashion
Transfer data from various sources into the new database
Update databases or records with new information as it becomes available
Identify and correct data entry errors
Prepare relevant reports as needed
Comply with security backups and regular checks to ensure data is saved and stored properly
Willingness to travel to our storage unit periodically
Willingness to ship casebooks
Ability to store up to 20 casebooks for a short period of time
Requirements
Bachelor’s degree
Proven experience as data entry clerk
Fast typing skills; Knowledge of touch typing system is strongly preferred
Excellent knowledge of word processing tools and spreadsheets (GSuite, MS Office Word, Excel etc.)
Excellent command of English, both oral and written
Great attention to detail
Strong ability to learn computer systems and a high focus on processes

Benefits
Hourly Pay: $15-$18 an hour
Flexible Schedule – We anticipate a minimum of 20 hours per week. When you work those hours is up to you.
Completely Remote

Seasonal E-Support-WAH

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

Job Title
Seasonal E-Support-WAH
Job Description
The E-Support Specialist serves customers by providing sales, product and service information via chat, social media, email contacts, incoming and outgoing phone calls or inbound phone calls while meeting company expectations to generate added sales revenue. This position also addresses and resolves product and service issues fairly and equitably for our customers and our company. Given the sensitive nature of some of the contacts the role requires empathy, composure and professionalism while handling what may be highly emotional situations. This position may also be responsible for handling a large volume of data that must be processed every day while working work with customers to solve order issues. Friendly, courteous, efficient, and cooperative service must be provided to both internal and external customers. This position will ensure that interactions with customers are handled professionally, with high quality and performance standards, therefore providing an impeccable customer experience.

Essential Duties and Responsibilities

Exceptional interpersonal and communication skills are required to effectively interact with company personnel at all levels
Responsible for support issues and holds
Resolve product and service issues.
Check to ensure that appropriate changes are made to resolve customers’ problems.
Assist with the internet help line by answering customer questions with regard to website usage and order placement.
Achieve high level of customer service and all quality goals by providing efficient, timely, accurate, and engaging service while focusing on the customer.
Retain ownership of customer issues to satisfactory completion and know to escalate when appropriate, referring unresolved customer grievances to designated departments for further investigation.
Recognize and alert supervisors of trends in customer calls.
Solicit sales of new or additional services or products.
Process incoming orders and catalog requests. Answer customer questions regarding products and services.
Update customer information and preferences.
Ask questions and educate customers with a strong ability to listen, sell additional products, and overcome objections.
Processes transactions; accurately recording and updating actions and outcomes; complete all customer follow-up work.
Maintain knowledge of products, services, and promotions.
Transfer customer contacts to appropriate departments based on customer needs.
Deliver service in an efficient and effective manner in accordance with established procedures and goals.
Participate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies.
Achieve set business line goals.
Other duties as assigned.

Data Entry Associate – Work From Home

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

Job Title
Data Entry Associate – Work From Home
Job Description
Process Excel (Macro and Non-Macro) orders proficiently.
Process incoming paper orders from both consumer and Corporate Sales Division in a timely manner meeting demanding deadlines.
Process Customer Gift History.
Manage incoming communications in a prompt, efficient, timely and professional manner meeting all accuracy and productivity standards.
Monitor and maintain business and product knowledge information by utilizing all available resources.
Process Fax and email orders.
Excellent organizational skills and multi-tasking skills to meet the demands of the Corporate Sales Division.
Type 35 wpm or more.
Proven demonstrated knowledge of navigation Micro-Soft Programs including Excel.
Excellent spelling and grammar.
Detail orientated.
A proven ability to use discretion in working with confidential information is essential.
Must be self-motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
Must be a team player
About Us
About Cheryl’s Cookies®

Founded in 1981, Cheryl’s Cookies has quickly grown a loyal customer following for its quality fresh-baked desserts using only the finest ingredients, including individually wrapped cookies, brownies and cakes. Headquartered in Westerville, Ohio, Cheryl’s Cookies is well-known for its cut-out cookies with buttercream frosting and its selection of specially designed, hand-crafted baked goods for everyday and special occasion gifting. Offerings may be found on its website Cheryls.com and in its retail stores in Ohio. Cheryl’s Cookies is part of the 1-800-FLOWERS.COM, Inc. family of brands, Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity
At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration — for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.
Requirements
KNOWLEDGE

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers — Knowledge of computer software, including applications and programming.

SKILLS

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Mathematics — Using mathematics to solve problems.
Time Management — Managing one’s own time and the time of others.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
ABILITIES

Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Program Manager, Enterprise Systems

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

ob ID: 235156
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Hybrid Schedule

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal – to reimagine the future of beauty.

The Opportunity:

Your role at Sephora: As Technical Program Manager, you will lead the North America ERP planning and implementation project in support of a multi-year Global ERP Initiative. Reporting to the SVP of Enterprise Systems Organization, you will be responsible for project planning, driving project implementation, stakeholder management, and closely partnering with our global teams.

As the North America Technical Program Manager, you will need to ensure all lines of business (Finance Supply Chain, Retail, etc.) and technical teams are aligned on scope, project plans, and ensure successful delivery of all activities on time and within budget. This will require also require managing multiple workstreams/projects to be delivered in parallel to the overall Global ERP initiative.

We’re excited about you if you have:

10+ years of Project Management focusing on large scale ERP implementations
Experience managing SAP S/4 HANA implementation in a Retail company
Proven track record of successful project delivery, from inception through implementation
Create, track, and status project plans including: milestone schedules, scope, resource plans, budgets and cross functional dependencies
Extensive experience with stakeholder management, negotiations, problem solving
Extensive experience with working with business owners and understanding of business processes (Supply Chain, Inventory and Finance)
Demonstrated experience in leading diverse and cross functional teams
Proven experience in preparing updates, presentations, communications, leading Steering Committee meetings at the executive level
Have a Project Risk Management and Mitigation mindset
Capture, publish, and follow-up on meeting notes, action items, and other inter team communications
Experience with both agile and waterfall processes
Knowledge of project/demand planning tools with evidence of practical application (e.g. MS Project, Jira, Innotas, Planview, etc.)
Strong communications, written, and analytical skills 
Bachelor’s degree and/or equivalent experience #LI-AZ1
The annual base salary range for this position is $132,624.00 – $168,642.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you’ll enjoy…

The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal – to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

We are hiring for US and Canadian based ICs -FT/PT/Moonlighting

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

Skills Needed:

Verifiable recent (within 2 years) acute care experience
eScription/Editscript and/or EMDAT experience
About Us:

Attentive and Interactive Upper Management, QA, QC and Mentor staff
Cutting Edge Account Specs and Resources Guide
Group communication boards and direct messaging
Direct deposit 2x per month, on time
Continuous growth
We will not accept offshore applicants.

At Precision Transcription, we are experiencing rapid growth and we are seeking talented and motivated medical transcriptionists (Independent Contractors) to join the Precision family.
We are currently seeking:
US based Independent Contractors for Medical Transcription on multiple platforms
Pathology platforms (Co-Path, Meditech, etc.)
HIM platforms (Emdat, eScription and Fluency).
Minimum Requirements
1-year recent on-the-job experience in Medical Transcription
Computer that meets minimal requirements to perform job duties
Transcription and/or Editing experience
Pathology specific knowledge or HIM knowledge
If you are interested in joining our team, we would love to have you. We pride ourselves in ensuring our independent contractors have a high volume of work available, so they can determine their own paychecks by having ample work volumes.
Apply today online via Indeed or you can send your resume directly to us when we respond to your online form request.
Job details
Salary
$27,781 – $33,955 a year
Job Type:
Full-time
Part-time
Contract

Full Job Description: We are currently seeking Canadian & US based Medical Transcriptionists for Emdat and Escription platform account. Additional accounts also available.
Current opportunities allow transcriptionists to work from the comfort of their own home. Core requirements include significant experience in transcription and speech editing of medical record reports, with a minimum of one (1) year of recent on-the-job, medical transcription experience (graduation from a certified medical transcription program is preferred).

We are currently seeking Independent Contractors to fill the following account schedules (all times are posted in EST):

Sunday-Thursday 8a-4p
Sunday-Thursday 3p-11p
Sunday-Thursday 4p-12a
Sunday-Thursday 11p-7a
Tuesday-Saturday 5a-1p
Tuesday-Saturday 8a-4p
Tuesday-Saturday 3p-11p
Tuesday-Saturda 11p-7a

Requirements Include:

Ability to consistently produce accurate medical reports with a Quality Audit score of 98% or better
Strong background in medical terminology
Commitment to meeting minimum daily quotas and strict quality standards
Access to high-speed internet, PC and foot pedal
Ability to work independently
High level of self-motivation
Ability to pass a skills assessment
Ability to provide proof of transcription education and/or reference
Responsibilities Include:

Maintaining ongoing personal education and reference library to ensure continuous quality improvement
Maintaining knowledge of new procedures, medications, etc.
Ability to review reports for completeness against voice files and correct errors in transcription, grammar, punctuation and spelling
Correcting omissions or inconsistencies found
Staying up-to-date on any account changes and adapt accordingly
Reviewing and keeping updated on Master File instructions for all account specifics.
System Requirements Include:

Processor: I3 or better processor/AMD K4 and above
Hard Disk: 250 GB or larger hard drive (Spindle or SSD)
OS: Windows 10 branch 1809 or higher
Windows 7, 8, 8.1 are not supported
RAM: 8 GB or more RA
Contract length: 60 months

Part-time hours: 40 per week

Job Types: Full-time, Part-time, Contract

Pay: $27,781.00 – $33,955.00 per year

Schedule:

Day shift
Holidays
Monday to Friday
Night Shift
Weekends
Experience:

Medical Transcription: 1 year (Required)

Claims Clerk – National Remote

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM

The Claims Clerk is responsible for providing expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing and adjusting claims.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:30am-9pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 6-8 weeks of on-the-job / shadow based training. The hours during training will be 8:00am to 4:30pm CST, Monday – Friday. Duration for training is based on the individual candidate and their needs. More details on the training will be discussed further during the interview process by the hiring manager.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Provide general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims.
Authorize the appropriate payment or refers claims to investigators for further review.
Conduct data entry and re-work; analyzes and identifies trends and provides reports as necessary.
Analyze and identify trends and provide reports as necessary
Consistently meet established productivity, schedule adherence, and quality standards
Recognize claims by determining claim type – HCFA, Hospital, UB, and/or RX
Identify more complicated claims and refer them to Senior Claim Processor or Supervisor
Calculate other insurance and re-pricing benefits
Work claims files to ensure the appropriate eligibility and provider records are matched to the claim
Updates and maintains claims tracking database
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
2+ years of data entry experience
2+ years experience with Microsoft Excel and Microsoft Outlook, including the ability to create, edit, save and send documents, spreadsheets and correspondence
1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Basic proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work 6:30am – 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:

1+ years of experience working with medical claims
1+ years of working in production based environment
Ability to type 60+ WPM
Prior experience working with IDX software
Basic understanding of healthcare claims including ICD-10 and CPT codes
Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 – $23.13 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Data Analyst – Permanent Remote Opportunity

by twochickswithasidehustle | Oct 13, 2023 | Uncategorized

What are important things that YOU need to know about this role?

This position is eligible to be full-time remote

What will YOU be doing for us? Build data integration solutions to meet the requirements of the business. Manage data analysis and data integration across various systems. Provide process support for all internal departments and external clients including implementing new or changing processes, procedures, reports, etc.

What will YOU be working on every day?

Build data integration solutions to meet the functional and non-functional requirements of the business

Develop or modify data integration solutions to provide optimal performance under increasing data volumes

Provide accurate and timely data to internal and external clients.

Analyze requests from internal and external clients to determine scope of request and determine requirements to successfully complete the request.

Prepare ad hoc data extracts, reports, and analysis.

Perform routine and ad hoc data maintenance.

Provide technical assistance to support new and existing client implementation and maintenance.

Provide technical assistance to support departmental projects.

Evaluate and confirm incoming/outgoing data sets meet defined requirements.

Monitor and assess the quality of data contained within system databases.

Research and resolve issues as requested by internal and external clients.

Properly communicate technical information to internal and external clients to ensure shared understanding.

Identify opportunities to use data to develop new strategies and improve business processes and performance.

Additional Responsibilities:

Research, define, and implement new methods to modify the system to improve workflows.

What qualifications do YOU need to have to be GOOD candidate?

Required Level of Education, Licenses, and/or Certificates

Requires a Bachelor’s degree in Management Information Systems, Computer Science, Engineering, or a related degree or equivalent years of experience.

Required Level of Experience

Typically requires 5 years of experience in a data analyst or similar role

Required Knowledge, Skills, and Abilities

Strong knowledge of SSIS/SSRS or similar tools

Strong knowledge of database application and data query protocol (MS SQL Server, Transact-SQL).

Strong knowledge of the Systems Development Life Cycle (SDLC).

Competencies

Time Management: The ability to manage several competing tasks at once effectively while still meeting deadlines.

Detail Oriented: Ensuring that one’s own and/or others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

Results Oriented: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.

Diagnostic Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.

Critical Thinking: The ability to analyze/evaluate information as presented, utilize past experience to make decisions that are logical and reasonable and demonstrate sound judgment.

Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach.

What qualifications do YOU need to have to be GREAT candidate?

Preferred Level of Education, License, and/or Certificates

None

Preferred Level of Experience

Previous healthcare management experience.

Preferred Knowledge, Skills, and Abilities

None.

Primary Technology Used:

DBMS – MS SQL Server 2014

SSIS

SSRS

SQL Management Studio

Source Control / Workflow – GitHub

Managed File Transfer – GoAnywhere

The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.
Compensation Range:

$69,785.00 – $104,678.00
Compensation Midpoint:

$87,231.00

SPECIALIST I, NORTH AMERICA CONSUMER CARE EXPERT ON DEMAND (REMOTE WORK OPTION)

by twochickswithasidehustle | Oct 12, 2023 | Uncategorized

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Open to remote work except in South Dakota, Vermont and West Virginia.

The hourly rate for this position ranges from $24.71 in our lowest geographic market to $55.53 in our highest geographic market. Actual pay rate will vary based on a candidate’s location, qualifications, skills and experience.
Information about benefits can be found here.

Nike’s North America Consumer Services team is passionate about creating opportunities to deliver outstanding consumer experiences! CS members are on the front-line, working as part of a dynamic team focused on building unbreakable bonds with Athletes*. With a continuous focus on “getting the win” for all consumers, the CS Team is organized, nimble, able to effectively prioritize, and passionate about using their understanding of the consumer journey to create and preserve lasting brand loyalty.

WHO WE ARE LOOKING FOR

We are looking for a Specialist who will provide a premium service experience! We communicate via 1:1 messaging within the Nike App. This person’s goal will be to drive consumer retention and reengagement of our Members while simultaneously delivering by the measurable expectations of this business. We will maintain product expertise across all categories and proficiency in both pre and post purchase process. You will engage with Members directly and strengthen their relationship with the Nike Brand. This individual must also communicate effectively with teammates, leaders, and cross-functional partners. You will work with a variety of systems and tools to facilitate a seamless consumer journey in-app.

WHAT YOU WILL WORK ON

As part of our Nike Expert on Demand Team within North America Consumer Services, you’ll help our team support all aspects of our Member experience within our Nike App. Along with serving consumers, we will also provide the management team with insights gained from consumers, offering feedback related to key contact drivers, friction points, products, athletes, and trends. You’ll participate in the development of new strategies targeting growing engagement and encouraging community while maintaining a positive representation Nike Brand. You’ll quickly identify sensitive issues and potential customer concerns appropriate for the Nike category, PR and/or legal assistance. We are able to communicate effectively applying good judgment and business decisions in servicing the consumer. Maintaining an up-to-date understanding of the entire Nike product line, marketing initiatives, and greater digital footprint, including the website, NRC, NTC, and SNKRS is crucial in this role. In addition, you’ll use internal tools and systems to ensure accurate responses to consumer inquiries and to capitalize on potential sales opportunities.

A typical day consists of fielding inbound contacts and maintaining a live messaging channel. Contact types may be either pre or post purchase. You will be engaging with each Member in conversation to provide the best possible service. You will observe trends and communicate across your peers to ensure alignment. You will also attend weekly team meetings to stay up to date on policies and processes.

WHO YOU WILL WORK WITH

This person will be working within a team environment reporting to one of the NEOD Support Managers. You’ll partner with our territory teams to build outstanding and exciting experiences for select Members. You’ll also work cross-functionally to provide relevant consumer insight and feedback.

WHAT YOU BRING

Bachelors degree preferably in Communications or Marketing, or equivalent combination of relevant education, experience and training
Excellent written and verbal communication skills
Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office)
Ability to read, speak and understand English
Demonstrated initiative and ability to work independently and/or in a diverse team environment
Demonstrated strong problem-solving skills, analytical skills and attention to detail
Excellent team and customer service orientation

REMOTE QA Analyst (Call Center)

by twochickswithasidehustle | Oct 12, 2023 | Uncategorized

100% remote opportunity, must be able to work PST hours.

Aston Carter is hiring for an experience call center quality assurance analyst for a long-term (2 year contract)!

Responsibilities:

• Monitors, evaluates and scores a specified number of calls each month for all clients in order to provide an overall assessment of call center and collections quality

• Enters quality scores into a database for tracking and reporting purposes

• Quality issues and performance measures are used to ensure the highest level of customer service to cardholders while maintaining the integrity of the client

• The Call Center QA Analyst will responsible for auditing, analyzing, and managing call center adherence

• This individual will collaborate with multiple departments and outsourced vendor call centers to ensure that sites are implementing the program with a high degree of accuracy and effectiveness that drives agent performance

• Audit representative samples of QA Evaluations in all call center locations to assess accuracy of scoring and analyze results to uncover areas of opportunity for improvement

• Develop and implement improvement strategies with call center QA teams and center leadership to drive performance improvement to Key Performance Indicators

• Manage communication between internal support departments and call center sites to ensure training and knowledge portal information is accurate and effective

• Maintain awareness of call volume trends and customer needs to make recommendations for process changes / improvements that will promote a superior customer experience

• Lead calibration meetings with key stakeholders to develop excellence in Quality Assurance evaluation assessments across the enterprise

• Analyze call trends through call listening to uncover customer concerns that drive the business and work with internal departments to develop solutions to improve the customer experience

• Attend project status and planning meetings as needed

Qualifications:

• Experience auditing and analyzing calls from a call center environment

• Proficient in MS Office suite, especially Excel

• Proficient in leading meetings, providing feedback, and coaching for improved performance

• Strong analytical skills

• Strong written and verbal communication skills

• Ability to work well in a fast paced collaborative work environment

• Exceptional project management skills and attention to detail

• Ability to manage priorities and set direction for a team

• Experience communicating with team members and key stakeholders and setting expectations

Benefits:

• Medical, Dental, Vision, 401k benefits package

Work Environment:

FULLY REMOTE – ideally candidate will be on the West Coast/work PST hours.

SPECIALIST I, NORTH AMERICA CONSUMER CARE EXPERT ON DEMAND

by Kay Tay | Oct 12, 2023 | Uncategorized

Open to remote work except in South Dakota, Vermont and West Virginia.

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Open to remote work except in South Dakota, Vermont and West Virginia.

The hourly rate for this position ranges from $24.71 in our lowest geographic market to $55.53 in our highest geographic market. Actual pay rate will vary based on a candidate’s location, qualifications, skills and experience. 

Nike’s North America Consumer Services team is passionate about creating opportunities to deliver outstanding consumer experiences! CS members are on the front-line, working as part of a dynamic team focused on building unbreakable bonds with Athletes*. With a continuous focus on “getting the win” for all consumers, the CS Team is organized, nimble, able to effectively prioritize, and passionate about using their understanding of the consumer journey to create and preserve lasting brand loyalty.

WHO WE ARE LOOKING FOR

We are looking for a Specialist who will provide a premium service experience! We communicate via 1:1 messaging within the Nike App. This person’s goal will be to drive consumer retention and reengagement of our Members while simultaneously delivering by the measurable expectations of this business. We will maintain product expertise across all categories and proficiency in both pre and post purchase process. You will engage with Members directly and strengthen their relationship with the Nike Brand. This individual must also communicate effectively with teammates, leaders, and cross-functional partners. You will work with a variety of systems and tools to facilitate a seamless consumer journey in-app.

WHAT YOU WILL WORK ON

As part of our Nike Expert on Demand Team within North America Consumer Services, you’ll help our team support all aspects of our Member experience within our Nike App. Along with serving consumers, we will also provide the management team with insights gained from consumers, offering feedback related to key contact drivers, friction points, products, athletes, and trends. You’ll participate in the development of new strategies targeting growing engagement and encouraging community while maintaining a positive representation Nike Brand. You’ll quickly identify sensitive issues and potential customer concerns appropriate for the Nike category, PR and/or legal assistance. We are able to communicate effectively applying good judgment and business decisions in servicing the consumer. Maintaining an up-to-date understanding of the entire Nike product line, marketing initiatives, and greater digital footprint, including the website, NRC, NTC, and SNKRS is crucial in this role. In addition, you’ll use internal tools and systems to ensure accurate responses to consumer inquiries and to capitalize on potential sales opportunities.

A typical day consists of fielding inbound contacts and maintaining a live messaging channel. Contact types may be either pre or post purchase. You will be engaging with each Member in conversation to provide the best possible service. You will observe trends and communicate across your peers to ensure alignment. You will also attend weekly team meetings to stay up to date on policies and processes.

WHO YOU WILL WORK WITH

This person will be working within a team environment reporting to one of the NEOD Support Managers. You’ll partner with our territory teams to build outstanding and exciting experiences for select Members. You’ll also work cross-functionally to provide relevant consumer insight and feedback.

WHAT YOU BRING

• Bachelors degree preferably in Communications or Marketing, or equivalent combination of relevant education, experience and training
• Excellent written and verbal communication skills
• Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office)
• Ability to read, speak and understand English
• Demonstrated initiative and ability to work independently and/or in a diverse team environment
• Demonstrated strong problem-solving skills, analytical skills and attention to detail
• Excellent team and customer service orientation

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

APPLY HERE

Copyright Assistant

by Kay Tay | Oct 12, 2023 | Uncategorized

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

Copyright Assistant

Yahoo is a global media and tech company that connects people to their passions. We reach nearly 900M people around the world, bringing them closer to what they love—from finance and sports, to shopping, gaming and news—with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search and media.

About our team:

This position will be part of the Copyright and Media Law team at Yahoo, a close-knit group that partners with our editorial, marketing, and business teams to help them achieve their goals while reducing legal risk. We advise on copyright, defamation, publicity rights, marketing, and other issues across all of our brands.

A little bit about you:

In this position, the Copyright Assistant will perform a variety of critical support and administrative tasks while working in a collaborative team environment with intellectual property professionals. Responsibilities will include:

– Assist with the intake of copyright and media law matters

• Process third-party notices including capturing screenshots of content in response to third-party notices 
• Create and maintain files of correspondence and screenshots within document management system
• Input and maintain updated information on matters (e.g., claimant info, deadlines)

– Assist with intellectual property enforcement matters

• Conduct thorough reviews of allegedly infringing third-party websites, summarize research findings, prepare recommendations, and help draft takedown notices 
• Investigate various resources for ownership and contact information to send takedown notices 
• Input and maintain updated data on enforcement matters (e.g., third-party site info, summary of findings, status)
• Monitor infringing websites for compliance with takedown notices and follow-up and/or escalate as needed 

– Handle standard Permissions requests for use of Yahoo’s original/owned content

• Monitor a dedicated Permissions email inbox
• Prepare standard permissions agreements and customize agreements where needed
• Communicate with internal stakeholders to verify copyright ownership information and gather terms and/or restrictions for content use (e.g., attribution, territory, format)
• Communicate with the licensing agency on some requests 
• Assist Paralegal Managers with higher-profile requests as needed 

– Miscellaneous other projects as needed to support the Copyright & Media Law team

Qualities and skills you have:

• 2+ years of relevant copyright experience
• 1+ years of administrative experience
• Strong attention to detail and organizational skills
• Excellent written, verbal, and interpersonal skills to interact with colleagues and clients across the business
• Able to work independently as well as closely and collaboratively with a team that is primarily remote and located in various offices
• Flexibility to adapt to business needs, and a proactive approach 

Other preferred skills include:

• Prior experience in or a general understanding of the copyright landscape and intellectual property rights
• Prior experience using rights-related content management systems and/or intake ticketing software
• This is a remote position, but it would be preferred if a candidate was located near one of our offices in California, New York, or Virginia

The compensation for this position ranges from $56,250.00 – $117,500.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions, in addition to equity incentives. Yahoo provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements. 

APPLY HERE

Senior Manager, Lease Admin

by Kay Tay | Oct 12, 2023 | Uncategorized

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Summary
Our Healthcare Team provides comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions, that support and enhance their core business.  We are looking for a Lease Admin Manager.  They will be responsible for inputting, maintaining, organizing, and reporting information for our AR lease portfolio.  They will work on projects of varying complexities.  This position will work independently and as a part of a team. 

Our Lease Admin Manager will work with professionals across a wide variety of disciplines and business units, including Property Management, Transactions, Client Accounting, our Tenants and our Client.  Excellent communication skills are a must.  


Essential Functions

o   Manage AR lease portfolio

o   Abstract and interpret complex Commercial Real Estate leases, amendments, subleases, etc.

o   Track and distribute monthly rent statements and manage account receivable process

o   Prepares lease abstracts and edits them for accuracy, data entry

o   Enter all abstracted lease data into project management database and other systems as required.

o   Accountable for all lease record keeping including entering new agreements, updating records.

o   Creates and maintains client lease files ensuring they contain current, accurate information.

o   Assists in resolving critical issues for clients by researching / gathering information about lease data and other relevant items as requested.

o   Provides lease analysis and interpretation of lease information to clients as requested.

o   Assists with preparation and distribution of periodic reports in a timely, accurate manner.
o   Runs standard reports for management review. 

o   Maintains ongoing scheduled reminder system for tracking important dates and tasks.

o   May provide informal assistance, technical guidance and/or portfolio specific training to co-workers.

o   Demonstrate a proactive focus on meeting client requirements in a timely manner.

o   Ability to work remote

 

Qualifications and Education Requirements

o   Associate or Bachelor’s degree from an accredited institution in Business or Real Estate preferred
o   2-3 years real estate industry experience

o   Ability to work in a fast-paced environment with a high level of attention to detail

o   Ability to effectively plan and manage multiple priorities

o   Self-starter who takes ownership of responsibilities

o   Listens and communicates effectively, is clear, direct and concise

o   Maintains confidentiality; keeps the appropriate parties informed

o   Strong interpersonal skills with an ability to interact with external and internal clients

o   A desire to work within a diverse, collaborative, and driven professional environment.

o   Excellent written and verbal communication skills

o   Ability to work both as a team player and Independently

Estimated compensation for this position is: 87,700.00 – 87,700.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location: Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

APPLY HERE

Casual Data Coordinator (8-10 hours/week)

by Kay Tay | Oct 12, 2023 | Uncategorized

University of Pittsburgh Physicians is hiring a Casual Data Coordinator to support their Pediatric Gastroenterology group! • This position is with a large, hospital-based pediatric gastroenterology department. We pride ourselves on providing excellent care to a wide-range of patient populations, with a heavy focus on children with inflammatory bowel diseases. This position will be fully remote, and work 8 to 10 hours per week. 

The Data Coordinator will assist the Director and staff with administrative and computer programming duties associated with the productivity systems function. Incumbent will receive and send e-mail; prepare reports, meeting agendas and meeting minutes; will coordinate projects and assignments in a timely manner; collect and document data from various sources for completion of graphs, flowcharts, schedules, and slide presentations using various software programs; organize department files and records; type and distribute office correspondence; handle incoming/outgoing mail, open, sort, and prioritize; order office supplies are required.

Responsibilities:

• Must be process-oriented and must be able to prioritize work to ensure timely completion.
• Create reports using various software packages including Crystal Reports.
• Maintains customer confidence and protects the organization by keeping information confidential.
• Prepare reports, manuals, and literature for the department.
• Prepare graphs, flowcharts, and slide presentations using various Windows and DOS applications.
• Organize department files and records.
• Interface with department heads and hospital administrative staff.
• Assist the Director and staff with administrative duties associated with the productivity systems function.
• Coordinate projects and assignments in a timely manner.
• Reserve conference rooms and order meeting supplies.
• Excellent communication and organizational skills are required.
• Must be proficient in Microsoft Word, Excel, Power Point and Access. Also have working knowledge of Seagate Crystal Reports.
• Must also have a working knowledge of a database and how to produce reports by querying the database.
• Must possess excellent interpersonal skills and must be able to interface with department management and hospital administrative staff.

Qualifications:

High School Diploma required

1 year of experience

Must possess excellent written and verbal communication skills are required. Must be able to type 20 to 30 words per minute. Must be able to work independently and take responsibility of a project is required. Must be process-oriented and able to prioritize work to ensure timely completion. Must have knowledge of the workings of a database and how to produce reports querying the database. Knowledge of personal computers and various software packages including but not limited to Microsoft Word, Excel, Power Point, Access. Must also have some experience with producing reports using Crystal Reports. Computer programming skills using C or C++Some knowledge of JAVA is helpful

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

Salary Range: $ 18.46-29.29 USD

APPLY HERE

Local Moving Content Editor (USA OR CANADA)

by Kay Tay | Oct 12, 2023 | Uncategorized

Must be located in the United States or Canada

About Clever

At Clever Real Estate, we envision a world where every person makes real estate moves that bring them closer to their life’s goals. To achieve that vision, we connect people with the most trustworthy advice and the best solutions for every step of their real estate journey.

We’ve built the leading online education platform in real estate: a portfolio of four digital content brands that reach 10 million consumers per year with tools, advice and data to help them make better decisions.

And we’ve built a network of over 20,000 real estate professionals to help consumers take their journey with Clever offline, and reach better outcomes when they sell, buy, and move. Clever was rated the #1 real estate company on TrustPilot — and our solutions have helped people save over $150 million on real estate fees.

Clever is venture-backed, profitable, and still scaling quickly. If you’re looking for a challenging role with deep ownership, smart co-workers, and real-world impact — read on, or scroll to the bottom to apply to join the team!

About the Role

We’re focused on building the world’s best library of content for moving. Our goal is to create thousands of guides that review moving companies and give readers a localized run-down of the best movers in their area. To make this possible, we’re collecting data from a variety of sources that we can use to power our content and connect readers with timely information.

Clever has already built the nation’s best real estate education platform that saves home buyers and home sellers thousands of dollars with trustworthy advice and the best solutions. Now, we want to do it again with our newest product — Clever Move. You’ll have the opportunity to help build a whole new vertical in its early stages across two websites, and build an audience as you scale content production.

What you’ll be doing as a Local Content Editor

• Managing a team of freelance writers and copyeditors
• Collaborating with and reporting to one of Clever’s team leads to align on strategy and execute against a clearly defined roadmap
• Assigning individual articles to freelancers
• Developing documentation for AI prompts
• Creating a sustainable system for publishing a high volume of data-powered, reader-friendly moving content each month

Required Skills

• 3-5 years of content editing experience, preferably including product reviews and/or localized content
• Experience managing a team of freelance writers
• Experience producing AI-assisted content
• Proven experience publishing dozens of articles each week, with a process for scaling production
• A portfolio of work that demonstrates a reader-centric approach to content
• Strong working knowledge of SEO best practices
• Comfortable using tools like Ahrefs, Search Console, and Google Analytics to measure content performance
• A team-first mindset
• Desire for continuous improvement through feedback

What will help you stand out

• Experience using WordPress
• Experience reviewing services like moving companies, internet providers, contractors, etc.
• Ability to write/prototype new content as well as edit
• Comfortable navigating a large dataset in Google Sheets to inform editorial positions
• Experience assigning article uploads to VAs or publishing assistants

Compensation & Benefits

• $70K – $85K salary
• Health, dental, vision (we pay 75%) and life insurance
• Company 401k program
• Paid Time Off starting at 18 days per year that grows with tenure
• 6-12 weeks of paid parental leave

APPLY HERE

Conversation Designer

by Kay Tay | Oct 12, 2023 | Uncategorized

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Automated Care team at Amwell is helping to transform healthcare from reactive to proactive by partnering with health systems and other healthcare organizations who use our Automated Virtual Care & Triage platform to improve patient care and health.

Automated Care programs (ranging from chronic care and lifestyle management to pre- and post-procedure support) guide patients on evidence-based pathways to better health outcomes. Clients use our automated, personalized chats to support, triage, and communicate with patients in a scalable way. The chats enhance patient engagement and collect valuable patient-generated health data that can be used to drive behavior change.

The Conversation Design team focuses on the patient experience, maximizing patient engagement and aligning provider goals with patient needs by translating health information in a patient-friendly, clear, and easy-to-use format that meets patients where they are.

As a Conversation Designer, you will use writing, editing, health literacy, interaction design, and visual design skills and best practices to architect natural conversations. You’ll gain experience collaborating with client clinical teams, internal clinical informaticists, and operations team members. You’ll learn to synthesize clinical workflows and advocate for the patient voice to design chat experiences.

Grounded in self-determination theory and human-centered design, the Conversation Design team manages the Automated Care content program library, including conversation scripts, image and video assets, and patient education. Team members manage multiple projects independently, but work closely together to ensure consistency and establish best practices in this evolving fast-paced environment. 

The Conversation Designer will report to the Senior Manager of Conversation Design.

The Conversation Designer will report to the Senior Manager of Conversation Design.  

Core Responsibilities:

• Contribute to the creation of new and existing chat programs across multiple medical disciplines. Must be able to handle multiple implementations at a time.
• Collaborate with cross-functional team members (Operations, Clinical Informatics) across the development cycle (discovery to testing).
• Working with internal teams, guide client clinical teams to define provider goals, clinical needs, deconstruct the patient journey and clinical workflows, and uncover patient needs. Learn to lead client content and script reviews.
• Reflect Conversa’s Editorial and Style Guide in all deliverables. Champion the patient voice and adhere to health literacy best practices.
• Ensure continual assessment and refinement of program content by analyzing user data, outcome measures, user feedback, and testing.
• Partner with UX/UI, clinical and engineering teams to ensure Conversa platform tools, features, and functionality enable effective and efficient conversation design. This includes identification of bugs and fixes, as well as new features.

Qualifications:

• Bachelor’s degree in a related field (such as public health, healthcare, writing, UX design)
• 3+ years content experience in the healthcare market creating health consumer and/or patient-facing content
• Exceptional writing skills with demonstrated experience writing clear, concise copy for patient and/or health consumer audiences
• Knowledge of medical terminology and an ability to apply health literacy and plain language best practices to communicate effectively and equitably with patients
• Ability to think through complex user flows and logic to create simple, highly engaging user experiences
• Experience collaborating with internal and external partners throughout the development process
• Experience working with clinical professionals and subject matter experts
• Professional verbal and written communication skills
• Strong organizational and time-management skills to excel in a fast-paced environment

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Salaried, Exempt Roles:

The typical base salary range for this position is $68,960- $94,820.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

APPLY HERE

Writer, Travel Noire

by Kay Tay | Oct 12, 2023 | Uncategorized

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, Shadow & Act, AfroTech & Talent Infusion, 21Ninety, Travel Noire, and Home & Texture. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary: 

The Travel Noire writer is a savvy storyteller who creates digital content around vacation experiences, destinations, and  products. The writer must also have the ability to produce trending stories in a timely manner by incorporating Travel Noire’s unique voice and brand proposition so the articles resonate with Black and multicultural Black Millennials and Gen Zs.

Responsibilities for this role include pitching and writing stories that include a mix of news, interviews, tips and hacks, recommendations, and reviews. The Travel Noire writer role requires approximately 20-25  hours of work per week.

The Writer role is supervised by the Senior Brand Manager, Travel Noire.

This is a contract 1099 role. Contractors will be responsible for providing their own equipment, including but not limited to laptop computers, cell phones, or any other electronic equipment required to perform their role.

Responsibilities:

• Publish at least three articles per shift 
• Source relevant stories and stay in-the-know of news and trends 
• Familiarity with lifestyle writing
• Pitch creative and original content ideas that align with our brands

Qualifications:

• Education: Bachelor’s degree 
• Required Experience:
  • At least one year digital copywriting for lifestyle content
  • CMS experience 
  • Experience with WordPress, SEO tools,  Google Search Console, and GA4  (or equivalent)
• Technologies: Fluent in Google Suite; plus if you have previous experience with project manager tools such as  Asana and Jira
• Additional Qualifications:
  • Strong written and organization skills along with effective and appropriate written communication, including grammar and AP Style 
  • A deep knowledge of, passion for, and understanding of the travel industry
  • A self-starter who can pivot seamlessly as new directives are identified 
  • Eager to grow within a fast-paced, evolving company
  • A healthy appreciation of Black culture

Details: 

• This is a fully remote role.
• Candidates must be able to work at least 50% in alignment to the Eastern Standard Time Zone. 
• The hourly pay rate for this role is $24 – $26.

APPLY HERE

Cancer Registrar

by Kay Tay | Oct 12, 2023 | Uncategorized

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Our Cancer Registrars have a critical role in capturing the data that impacts cancer research, treatment, and prevention and screening programs. In the fight against cancer, we support of over 200 CTR colleagues across the nation, an online QA HelpDesk Forum with experts to answer questions, flexible work schedules that can include days, nights and weekends, on-demand industry-leading educational opportunities with NCRA-approved CEUs, one annual professional dues and company supplied equipment, including dual monitors. Also, with an additional five days of paid time off per year to support charitable organizations, our colleagues can make an impact on their communities in many ways.

Responsibilities

Maintains CTR certification and NCRA membership, as well as appropriate state association memberships. Savista provides reimbursement for one annual job-related professional due based on the preference of the colleague.

• Completes onboarding new hire assessment to identify training opportunities that will further sharpen abstracting skills. Dependent upon the result of the assessment may complete personalized educational content while onboarding.
• With the support of the supervisor, QA team, educational materials and webinars, QA Help Desk Forums and live chat with other colleagues, achieves abstracting accuracy rate of 95%.
• Maintains weekly abstracting productivity benchmarks as defined by assigned project. Utilizes centralized productivity tool to enter all productive time work related task (time and volumes).
• Completes concurrent QA process and project ramp up reviews to ensure ongoing productivity, quality, and professional development goals are achieved. Dependent upon the result of the assessment may complete personalized educational content.
• Maintains all Service Level Agreements outlined in the current scope of the project assignment.
• Participates in Clinical Cancer Registry Services (CCRS) service line meetings, company and division townhalls. Leverages the opportunity to hear about or present a project update, receive company updates, connect with other colleagues, and learn about other areas of the company.
• Participates in CCRS educational forums led by the Registry Education Supervisor. Earn a minimum of 6 NCRA-approved CEUs per year through bi-monthly educational seminars (live and on-line) with fellow colleagues.
• Leverages educational opportunities provided by Savista including NAACCR, Savista developed learning on-demand courses and QA provided content. With supervisor approval, courses can be completed during the regular workweek. Full-time colleagues are compensated for an additional 16 hours of education (approved by manager) to be used for internal or external opportunities.
• Adheres to HIPAA privacy regulations and other virtual office procedures. Company live chat tools through Teams help colleagues stay connected in a virtual office.
• Interfaces with hospital clinical departments to ask cancer-related abstracting questions to ensure data quality.
• Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. This includes: becoming familiar with Savista’s Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

Qualifications

• High school diploma or GED.
• Active Certified Tumor Registrar (CTR) credential and active membership in the national and/or local cancer registrar association.
• Extensive experience with STORE and AJCC Staging.
• Working knowledge of 2018 and 2021 data collection requirements from all standard setters.
• Proficient with various cancer registry software systems (Metriq, ERS, Oncolog, cNext, Rocky Mountain).
• Proficient with various electronic medical record systems (Siemens, Meditech, EPIC, McKesson).
• Compliance to productivity/quality standards.
• Ability to communicate effectively in a variety of settings including with colleagues, medical staff and other departments within the facility.
• High-speed internet access and experience with remote access, set-up, and troubleshooting technical issues. Secure home office HIPAA compliant.
• Knowledge of email and Internet applications and MS Office including Word, Excel, and PowerPoint.

Preferred Skills

• 2+ years of recent abstracting experience in Cancer Registry.
• Associates or Bachelor’s degree or further clinical education. Knowledge of specific State-reporting requirements.

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The hourly range for this role is from $22.87 to $32.81. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

APPLY HERE

Archive Services Representative (Temporary)

by Kay Tay | Oct 12, 2023 | Uncategorized

Work Locations: With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.

Division Story

A+E’s Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We’ve reinvented the way A+E leverages technology to produce and sell world-class content. We’ve modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our “Technology Code”, we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!

Job Description

THE ROLE:  Archive Services Representative

The Archive Services Representative’s responsibilities include preservation, organization, and movement of digital and physical media assets. Candidate will focus supporting high profile media asset migration project. Collaborate with Post Production, and Global teams on reviewing and identifying content for cloud migration. Additional responsibilities include coordination and movement of media assets to internal and external locations and archive maintenance. This role may require flexibility to support varying shifts. Including day, night and weekend coverage. Representative will be required to support operations remotely. Reliable internet and wi-fi connectivity will be needed to for remote workflows.

MORE ABOUT WHAT YOU’LL DO:

• Data analysis of 3 digital archives; identifying parity, discrepancies, and redundancies.
• Migration and transfer of digital assets to cloud storage.
• Research and monitor media assets and metadata in a 3 digital archives.
• Monitor and load balance of cloud and digital archive transfer resources.

Important Skills

Data Analysis – The primary focus of this project is comparison of a high volume of digital assets archived in 3 storage systems. This role will require the ability to navigate and update multiple databases and trackers.  

Problem Solving – The archives house the vast majority of A+E’s over 1,000,000 physical and digital media assets. Archive Services reps are often required to turn requests around in short periods of time to meet critical deadlines. They are continually challenged to assess critical need and prioritize requests based on their knowledge of workflow, resource capabilities and client need. Because assets are distributed to multiple locations in various formats, Archive Services reps must be organized and sometimes creative in coordinating movement of material to fulfill client requests.

Communication/Collaboration – The Archive Services team is often responsible for movement of high volume of media assets to support multiple business streams. They will need to be in frequent communication with fellow team members as well as partner groups. Archive Services reps need to communicate clearly and concisely.

Detail-oriented – Archive Services Reps are required to navigate media tracking systems and archive based tools. They are often required to research media asset records to find alternate solutions. Attention to detail is a key factor in successfully fulfilling client needs.

WHAT YOU’LL LEARN:

The Archive Services Rep role will provide the opportunity to work with cloud and digital media archives, learn formative cloud infrastructure, support a large content digitization project and work within team environment. Archive Services consistently grows in the ways they transfer content. As technology evolves so does the role of an Archive Services Rep.

YOUR STORY:

• BA or Media Related Degree and/or 1-2 years prior experience in Media Industry.
• Strong attention to detail.
• Excellent verbal and written communication skills
• Exceptional Client service
• Ability to multi-task within tight deadlines
• Aptitude to excel in team environment
• Dependable home internet connectivity
• Support night and weekend schedules

Please note project assignment associates are engaged to provide service to A+E Networks on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third party vendor with a duration/tenure of no longer than eighteen (18) months.

Compensation

Contract Hourly Pay Rate: $30.00

The pay rate displayed serves as a good faith estimate for this role. 

Compensation for the role will be based on a number of different factors such as a candidate’s qualifications, skills, competencies, location, and experience.

APPLY HERE

Complaint & Appeal Coordinator

by Kay Tay | Oct 12, 2023 | Uncategorized

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Responsible for intake, investigation and resolution of appeals, complaints and grievances scenarios for all products, which may contain multiple issues and, may require coordination of responses from multiple business units. Ensure timely, customer focused response to appeals, complaints and grievance. Identify trends and emerging issues and report and recommend solutions.

-Research incoming electronic appeals, complaints and grievance to identify if appropriate for unit based upon published business responsibilities. Identify correct resource and reroute inappropriate work items that do not meet appeals, complaints and grievance criteria.
-Research Standard Plan Design or Certification of Coverage relevant to the member to determine accuracy/appropriateness of benefit/administrative denial.
-Research claim processing logic to verify accuracy of claim payment, member eligibility data, billing/payment status, prior to initiation of appeal process.
-Identify and research all components within member or provider/practitioner appeals, complaints and grievance for all products and services.
-Triage incomplete components of appeals, complaints and grievance to appropriate subject matter expert within another business unit(s) for resolution response content to be included in final resolution response.
-Responsible for coordination of all components of appeals, complaints and grievance including final communication to member/provider for final resolution and closure.
-Serve as a technical resource to colleagues regarding appeals, complaints and grievance issues, and similar situations requiring a higher level of expertise.
-Identifies trends and emerging issues and reports on and gives input on potential solutions.

-Ability to meet demands of a high paced environment with tight turnaround times.
-Ability to make appropriate decisions based upon Aetna’s current policies/guidelines.
-Collaborative working relationships.
-Thorough knowledge of member and/or provider appeals, complaints and grievance policies.
-Strong analytical skills focusing on accuracy and attention to detail.
-Knowledge of clinical terminology, regulatory and accreditation requirements.
-Excellent verbal and written communication skills.
-Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.

Required Qualifications

-Experience in reading or researching benefit language.
-1-2 years experience that includes but is not limited too claim platforms, products, and benefits; patient management; product or contract drafting; compliance and regulatory analysis; special investigations; provider relations; customer service or audit experience.

Preferred Qualifications
-Experience in research and analysis of claim processing a plus.

Education

-Some college preferred.
-High School or GED equivalent.

Pay Range

The typical pay range for this role is:

$17.00 – $27.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  

APPLY HERE

Consumer Experience Specialist

by Kay Tay | Oct 12, 2023 | Uncategorized

The Consumer Experience team is critical to forging and maintaining lasting relationships with our millions of customers. Reflecting GOAT Group’s core values of authenticity and innovation, you will join a collaborative team that solves problems with thoughtfulness, empathy and speed. The result is a world-class customer experience that builds trust with our buyers and sellers worldwide.

In this role you will:

• Be working a shift Pacific time: 9am – 6pm including a weekend day
• Resolve customer support issues with the utmost patience and by adhering to company policies
• Provide fast, accurate, and personalized customer support with a positive attitude through email and chat
• Troubleshoot technical issues related to our mobile apps and website
• Maintain a position of trust and responsibility by keeping customer information and interactions confidential
• Be flexible to carry out other assignments as they come up

We are looking for: 

• Passion for sneakers, technology and helping others succeed
• Experience delivering customer focused solutions to meet customer needs
• A quick learner, a self-starter, able to work independently, and you’re willing (and able) to handle the pressures of an increasing level of responsibility
• Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner  
• Must be a team player who is able to make independent decisions based on established guidelines 
• Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment  
• Must have reliable wifi 
• Highly organized with demonstrated attention to detail
• Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, and holidays, to meet business need

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:

$15.77—$19.71 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

APPLY HERE

Data Entry Clerk

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

Claims Examiner I (Remote – $14/hour)

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

Description
American Specialty Health Incorporated is seeking a focused Claims Examiner to work in a production environment. This position is responsible for the accurate review, input, and adjudication of claims in accordance with regulations, ASH standards and contractual obligations of the organization. Claims is an integral department of American Specialty Health’s offerings to empower people to live longer and healthier lives. We are responsible for tracking the receipt of claims, adjudication, and payment of claims. Due to the nature of the business and always evolving rules and guidelines, Claims is a fun and fast-paced team that enjoys working side by side, developing new ideas for efficiency, and prioritizes a strong focus on exceeding regulatory and contractual standards. Our driving mission is to offer world-class customer service (and expedited reimbursement) to healthcare providers on behalf of our members. Claims offers a career path progression that begins upon hire and allows development-focused staff to achieve two promotions in just one year. We succeed as a team and we prioritize professional development, considering ourselves an operational springboard to spring talented and driven employees toward their future goals.

Remote Worker Considerations:

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Responsibilities

Processes claims accurately and efficiently.
Reviews all incoming claims to verify necessary information.
Determines that correct member and provider records are chosen and utilized to process claims.
Enters claims data and information into the computerized Claims Processing System.
Maintains all required documentation of claims processed and claims on hand.
Adjudicates claims in accordance with departmental policies, procedures, state and accreditation standards and other applicable rules.
Maintains production standards; for direct data entry claims this includes processing an average of 31 claims per hour, with an accuracy rate of 98.5% over each pay period.
Verifies data of scanned paper claims at stated standards.
Provides backup for other examiners within the department.
Promotes a spirit of cooperation and understanding among all personnel.
Attends organizational meetings as required.
Adheres to organizational policies and procedures.
Maintains confidentiality of all claim files, claims reports, and claims related issues.
Qualifications

High school diploma required.
6 months data entry experience with 10 key and word processing; minimum 10,000 keystrokes per hour required.
Experience processing medical claims and knowledge of medical billing terminology and coding strongly preferred.
Proficient in MS Office.
Core Competencies

Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Ability to work and maintain production in a work-from-home (WFH) environment
Demonstrated ability to show self-discipline to meet production goals.
Demonstrated accuracy and productivity in a changing environment.
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions, and to utilize constructive criticism to improve.
Ability to exercise strict confidentiality in all matters.
Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) office setting.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Quality Review Analyst – Claims (Remote)

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

Description
American Specialty Health Incorporated is seeking a Quality Review Analyst to join our department. This position will perform audit and quality review processes in accordance with Claims Department Policy & Procedures.

Hourly Salary Range

American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $14.70 to $17.00 Hourly Wage Range.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and10 Mbps upload speed).

Responsibilities

Coordinates and conducts quality review of claims processing.
Conducts random quality review daily.
Conducts Contract Approval audits including Client Summaries and Fee Schedules.
Prepares and presents feedback on deficiencies identified in accuracy, timeliness, or quality to Claims Supervisor.
Identifies unique issues and problems within assigned areas of responsibility. Researches and formulates solutions in conjunction with Claims Supervisor.
Analyze and validate claim audits, health plan and state specific reporting.
Processes claims requiring special handling.
Reviews and releases aged claims on daily Pend Report.
Performs audit on new staff to ensure 100% accuracy.
Maintains confidentiality of all claims files, audit reports, and related claims data.
Develops and maintains reporting guidelines and specifications.
Prepare standardized weekly and monthly KPI reports.
Prepares applicable reports necessary to complete the KPI Reports.
Prepares and distributes daily reports to leadership, including but not limited to no-line items, pended claims, and 10-day TAT.
Qualifications

High School Diploma required.
Achieved progression to Level II Claims Examiner for internal Claims candidates, or minimum 2 years of experience performing claims processing or analyst/research duties.
Must be able to type 10,000 keystrokes per hour, either alpha-numeric or numeric with 95% accuracy or higher.
Advanced experience with MS Word, Excel and Access.
Knowledge of managed care operations, accreditation guidelines and state requirements.
Strong analytical and problem-solving skills.
Core Competencies

Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.
Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

Menu Specialist (Remote)

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater’s corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

ezCater menus are the beating heart of our marketplace. At the intersection of both sides of our platform, ezCater menus simultaneously guide our customers to place the perfect order and help our partners grow their catering businesses. Whether customers are looking for BBQ sandwiches for their team building seminar, vegan Korean noodles for their department outing, or a festive holiday meal for their office party, our carefully curated menus provide both the attention to detail and the streamlined experience that lead customers to say, time and time again, that we really do make their lives easier.

Simply put, the ezCater Menu Team is responsible for transcribing & reviewing all of the great menus on our site. We’re a group of tech-obsessed foodies who move fast & also know how to beautifully define kimchi & tahini on the fly. We’re driven & dedicated to bringing ezCater menus to the next level of excellence (and also love a good debate about the spiciest hot sauce while we’re doing it).

It’s the job of our Menu Specialists to create and review menus for all of our new restaurant partners while balancing speed, efficiency, and quality. We support a wide variety of partners – from mom & pop indies to national enterprise chains – and ensure that they all have accurate, functional, and appealing menus.

As a Menu Specialist, you will:

Transcribe: You’ll work with websites, third party platforms, spreadsheets, and documents to compile, process, and transcribe items, prices, dietary information, and more in our homegrown tool.
Review & revise: You’ll review menus and revise for quality aligned with our internal style standards.
Meet high performance standards: Your key performance indicators will be based on the quantity and quality of the work you do transcribing and modifying menus.
Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help with improving our processes and our tools.
Advocate: We’ll expect you to be an internal advocate and champion for our amazing restaurant partners, and to seek out opportunities to create unparalleled experiences for them.
Make an Impact: You’ll make an immediate impact on our company goals – you’ll be an essential part of the success of thousands of restaurant partners and help drive customer satisfaction.
To succeed as an Menu Specialist, you need to be:

Devoted to details: Our quality standard is the highest in the business.
A skilled wordsmith: You can easily type 75+ WPM while maintaining a high level of quality and accuracy.
A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.
Hungry for change: If something isn’t working, we fix it. And then we fix it again.
A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you.
Tech-knowledgeable: You have experience with technical services and platforms and are eager to learn more (Zendesk proficiency is a huge plus!).
Adaptable & Inquisitive: You’re a natural problem solver – constant change is your fuel and you thrive in ambiguous situations.
Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on quantity & quality performance objectives.
A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.
Please include a cover letter, but throw everything that is ‘best practice’ about writing cover letters out the window, and please write as explicitly as possible what resonates with you about this job.

The national cash compensation range for this role is $45,000-$53,000*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

SEASONAL PAYROLL CLERK

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

Description
Your Role

The Payroll Seasonal associate is responsible for supporting the Payroll Ops team with day-to-day activities.

Why You Belong Here

At Victoria’s Secret & Co, we acknowledge your value. We recognize that every associate has something unique to add to our brand and business. We strive to recruit, retain, and advance diverse talent that reflects the customers we serve and the communities where we live and work. We foster a culture where everyone belongs because we know our business thrives most when we look for, listen to, and amplify diversity, equity, and inclusion.

We place the customer at the heart of everything we do. We dream big, embrace curiosity and creativity while always learning from our mistakes. We lead with integrity, trust, and respect to achieve the best outcomes as one team.

Your Impact

Specific responsibilities include, but are not limited to:

Administrative tasks such as opening and sorting mail, filing, digitizing paper documents, etc.
Process garnishment requests and validate calculations to ensure processed accurately in compliance with Law.
Analyze, research, and update associate banking information in HCM/Oracle Cloud.
Collaborate with Payroll teams, internal partners, and external partners.
Operate within HCM/Oracle Cloud and Kronos Workforce Dimensions to input, extract and maintain data integrity.
Provide exceptional customer service by conducting timely research and analysis on all customer inquiries (i.e. Legal and Audit).
Execute accounting principles in compliance with internal SOX, Anti-Corruption and Operational Controls for (1) payment accuracy (2) audit for completion and (3) approval through the delegations of authority.
Offer support to others as needed for routine work, ad-hoc requests, projects and other departmental initiatives
Click here for benefit details related to this position.

Minimum Salary : $22.70
Maximum Salary : $29.82

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.

Qualifications
Your Experience

High attention to detail, executes for results, analytical and curious mindset
Technical mindset to influence system and process changes to build efficiencies into work
Strong written and verbal communication skills
Ability to execute tasks thoroughly, accurately and timely
Effectively manage multiple, competing priorities in a fast-paced environment across various systems
Conducts all work in an ethical, honest, professional and confidential manner
Self-motivated, self-starting and a creative thinker
Works well in a team environment as well as the ability to work independently
Continuous improvement / process improvement focus
Additional Experience

Strong PC skills is required. Proficient in use of Microsoft Office applications including Outlook, Excel, Teams and Word.
Degree in Business, Accounting, Finance, or comparative degree or equivalent work experience is preferred.
Experience in payroll processing including processing payments, garnishments, accounting, accounts payable or finance is a plus.
Previous experience with Oracle HCM or Kronos Workforce Dimensions is plus.
Previous experience in a customer service center environment is a plus.

Retail Operations Specialist

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

Job Details
Level
Entry
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School
Salary Range
$26.12 Hourly
Travel Percentage
None
Job Category
Admin – Clerical
Description
Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace for four years in a row by the Austin American-Statesman. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

About This Role:

The Retail Operations Specialist is responsible for providing regular oversight of all the operational functions performed by Retail in order to decrease errors, improve efficiency, and ensure compliance with all Retail procedures. The Specialist acts as a resolution resource for Retail team members as well as a Retail liaison for the Credit Union. This position requires the ability to communicate sensitive information to senior levels of management in both written and verbal form.

Job Description:

Effectively participate in initiatives within the Credit Union that impact Retail team members to ensure successful transitions and completion of all aspects of the project
Perform various Quality Control and Risk mitigation efforts across Retail by completing branch certifications, monitoring operational opportunities, researching/reporting branch cash outages, ensuring Retail complies with current Regulations and is aware of Regulation changes, etc.
With a solid working knowledge of Credit Union procedures, products and services, acts as a resource for Retail staff; provides recommendations/insight for various transactions and provides exceptional member service by responding to inquiries in a timely manner
Must be able to operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates
Champion organizational culture both internally and externally; consistently demonstrate Amplify’s service standards and promote same amongst teammates

We believe these underlying skills are the most essential part of the job:

Astute. Your keen eye allows you to uncover inefficiencies while taking all things into consideration.

Problem Solver. You have the ability to quickly analyze an issue and provide a solution that keeps our retail operation moving. If there’s ever a cash outage, you’ll get to the bottom of it.

Informative. You’re an expert communicator and a resource for information. Your ability to articulate that information keeps our retail staff informed and our customers satisfied.

Professionalism. You remain cool, calm, and collected, even in the most stressful situations. Having a clear line of thinking allows us to make the best decisions for our customers.

Integrity. You have an innate capacity to do the right thing, even when no one is looking.

Required Qualifications:

High School diploma or General Education Degree (GED) and 1+ years of financial industry and/or credit union branch operations experience required.
Willingness to work a flexible schedule of Monday – Friday, 8:30 – 5:30 pm CST plus occasional weekends.
Proficient with Microsoft Office products.

Nice to Have, But Not Required:

Prior experience with a 10-key calculator.
Experience with Fiserv DNA banking platform is helpful.
Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations.
Benefits & Other Information
What We Offer

To build a better bank, you must build a better team. We want your time at Amplify to be a jumping-off point for personal and professional success. This means offering growth opportunities – including paid volunteer hours and development programs – that will engage you with the community and help you advance your career:

Customized volunteer opportunities with our signature partners (Saint Louise House, Caritas of Austin, and the American Red Cross).
Additional paid time off for volunteer-related activities.
Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Pay & Benefits

The salary for this position is $54,337.50. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

Location

Amplify is headquartered in Austin, Texas, and accommodations can be provided for this position at our headquarters office. Alternatively, this position is eligible to work fully remote from the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, and Wisconsin.

Billing Quality Assurance Specialist

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

Conducts quality audits on medical billing, coding, receipting, and/or early out service functions performed by TruBridge employees or TruBridge contracted or sub-contracted staff.  Discusses findings with the auditee and/or his/her supervisor(s).  Summarizes findings and reports to appropriate Management at prescribed intervals.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Conducts quality assurance audits on TruBridge employees, or sub-contracted staff.
• Present findings to the auditee.
• Summarize findings, and report to Management.
• Develop training materials.
• Conduct presentations to audited staff for further development. 
• Assists in developing training plans for clients, TruBridge employees, and sub-contracted employees.

Minimum Requirements:

Education/Experience/Certification Requirements

• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently, and as a team member.
• 3 years revenue cycle experience.
• Minimum of Intermediate level of Excel experience
• Comfortable speaking in a group setting
• Able to present audit findings in a confident and constructive manner.
• Able to teach billing compliance concepts to an individual or in a group setting.

Preferred Qualifications:

• Associates degree or higher or the years of experience in a related field.

Why Join Our Team?

If you join us, you will receive:

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave

Service Assurance Spec. I – Operations

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

Overview

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable. 

How you can make a difference  

With moderate supervision, and a strong knowledge of the company products and services the Service Assurance Specialist is responsible for performing quality reviews, identifying possible trends, and providing feedback and suggestions to improve performance to our Operations and Service Experience teams.

What you’ll be doing 

• Complete Service Assurance Reviews for specific operations
• Provide unbiased summaries to internal and external parties
• Assist with projects related to Service Assurance, specifically doing so to help gain additional perspectives. This can include, but not limited to:
  • Assisting with intern programs
  • Identify trends through data
  • Review procedures/processes to help Operations and Service Experience Teams succeed
  • Reporting
• Assist Service Assurance Specialist II with conducting calibration sessions with internal and external partners and leadership
• Facilitate the process to ensure performance feedback is shared, coached, and or celebrated.
• Maintain current awareness of Company products and services
• Effectively monitor, audit and analyze the quality of the Operations and Service Experience teams
• Attend ongoing product and platform training sessions as needed

What you will need to be successful

• 2+ years customers service experience in finance, insurance, and/or benefits administation
• Moderate experience in excel (Vlookups, pivot tables, etc)
• Strong attention to detail
• Ability to work autonomously without constant supervision
• Preference given to candidates with the following experience:
  • Classic Member Portal/Console/Salesforce
  • Document Processing – Salesforce
  • HSA Account Closures – Salesforce/Console
  • Terminations- All Platforms
  • Classic RA Plan Set-up / Classic RA Card Configuration – Classic Employer Portal/Salesforce
  • V5 Reconciliations – V-5 Employer Site/NetSuite
• Excellent verbal and written communication skills
• Demonstrated ability to innovate and drive process improvement
• Quality Assurance experience a plus
• Ability to work well on cross functional teams

#LI-Remote

This is a remote position.

Salary Range

$16.50 To $23.25 / hour

Benefits & Perks

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Senior Long Term Disability Claims Specialist

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

Senior Long Term Disability Claims Specialist
Date Posted: Sep 28, 2023

Location(s): Remote, US, 0

Company: MetLife

Job Location: 100% Virtual

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Senior LTD Claims Specialist evaluates long term disability insurance claims in accordance with plan provisions and within prescribed time service standards. In this role, the Senior LTD Claims Specialist is required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well as effective inventory management skills.

Key Responsibilities:

•Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations while independently managing an assigned caseload of moderately complex claims which consists of pending, ongoing/active and appeal reviews

•Interacts and communicates effectively with claimants, customers, health care providers, attorneys, brokers, and family members during claim evaluations while addressing and resolving escalated customer complaints in a timely and thorough manner. Identifies and refers appropriate matters to our appeals, complaint or litigation support areas

•Compiles file documentation and correspondence requiring extensive policy and factual detail. Analyzes information to determine if additional information is needed to make a reasonable and logical claims determination based off the information available and collaborates effectively with both external and internal resources, such as physicians, attorneys, clinical and vocational consultants, as needed, to gather data such as medical/occupational information in order to ensure reasonable, thorough decision

•Clarifies and reconciles inconsistencies when gathering information during claim evaluations and collaborates with Fraud Waste and Abuse resources as needed and proficiently calculates monthly benefits due after elimination period, to include COLA, Social Security Offsets, and Rehab Return to Work benefits, and other non-routine payments

Essential Business Experience and Technical Skills:

Required:

•3+ years of LTD Insurance Claims experience

•Creative problem-solving abilities and the ability to think outside the box with independent judgement and decision making while relying on the available facts with the use of critical thinking and analysis when reviewing the information. Excellent interpersonal and communication skills in both verbal/written form and excellent customer service skills proven through internal/external customer interactionswith demonstrated conceptual thinking, risk management, ability to handle complex situations effectively with organizational and time management skills

Preferred:

•Bachelor’s degree and knowledge of STD/FML, state leave laws, worker’s compensation, ERISA, and Social Security

Business Category

GCSO

Number of Openings

3

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $44,300.00 to $59,100.00 per year. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

Data Entry Agent

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

As a Data Entry Agent, you will be joining our Data Enrichment team to support the execution of licensing in the healthcare field for our clients. You’ll be held to a high quality of work standard and will be a contributor to the quality control process.

What will you really do?

Responsible for reviewing and completing Enrichment Tasks as defined and trained by the client
Primary work will be application data entry, vendor resource verifications, board certifications, and following up with various state boards for statuses
Responsible for timely and quality execution of tasks
Why we think this job is great:

It’s a full-time, 100% remote position where you’ll work from home.
You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you.

Digital Marketing Specialist

by Kay Tay | Oct 11, 2023 | Uncategorized

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

The Digital Marketing Specialist (DMS) is a project management role that is key in consistently fulfilling the marketing partner and university client web projects. The DMS will assist with various website production responsibilities with an emphasis on organizing and formatting content, images, and other web assets. These projects are designed to engage various audiences to promote the university’s educational services. The DMS will effectively communicate with the surrounding teams and clients to ensure the project scope is thorough and complete. This helps ensure a quick turnaround time to update the website pages and obtain assets as required to meet deadlines. Specializing in strategy and execution of various, sometimes complex, digital marketing initiatives, the DMS will use their communications, marketing, SEO, and digital marketing skills to further the university, its enterprises and other higher education partners in search. Although the day-to-day job involves working closely with a small team, the DMS must be able to work from home and manage their working hours productively.

What you will do:

• Own website production tasks within WordPress or Drupal (depending on website), including but not limited to:
• Creating and editing website pages including full-page layout decisions
• Create and edit menus, breadcrumbs, set redirects, etc.
• Working with widgets and pre-determined elements to build pages
• Importing and cleaning up events, blog posts and diverse content types.
• Assist with content design on web pages using established style guides and pre-designed asset libraries. Work with web design and development teams to ensure the brand strategy is consistently applied during the development of web properties.
• Follow specified processes and run quality assurance (QA) reviews of updated website pages and deliverables before they are sent to a client for review or launched on the website.
• Communicate and collaborate with other team members (i.e., copywriters, SEO specialists, marketing project specialists for clients, web designers/developers) throughout projects to ensure accuracy and timeliness of delivery.
• Gain clarity on client needs and interpreting their requests in a variety of communication methods, including internal posts in project management system, collaborating on calls, quick clarifications via Microsoft Teams, etc.
• Ability to manage multiple projects and deadlines while following defined processes
• This position exists to set up a client or a team member for success, so the DMS will need to connect with team members on a personal yet professional level while working together to complete the work at hand.
• The team thrives on open and direct communication to help keep awareness and ownership at optimal levels.
• Organizational skills are a must due to the range of projects, priorities, milestones, and deliverables that run concurrently
• There will be opportunities to implement website strategies and track what works and what does not.
• Finding and providing solutions to problems may be a portion of these organizational skills where research of options and communicating those upward can impact business decisions.
• Maintain knowledge of current website trends and best practices to propose innovative ideas or tactics to try as they arise within the website properties.
• The ability to embrace and learn newer technology tools quickly is essential.
• Experience with project management tools and other software.
• Adhere to follow-up processes to help meet promises and exceed expectations for project deadlines.
• Keep the client management team up to date on any changes that may affect the final product or delivery timing to the client.
• Other duties as assigned, including but not limited to, assisting related teams with their assigned responsibilities, self-initiated projects to improve the university’s or university partners’ websites, obtaining recommended industry learning courses and/or certifications as well as updating published content with newer components, schema markup or other recommended content elements to improve search.

What you will do:

• Microsoft Office Suite including SharePoint for file management and Teams for instant communication
• Workamajig project management software.
•  Supporting software, including but not limited to, Photoshop/Pixlr, Google Analytics, WordPress, Drupal, FullStory, WordPress and Microsoft Clarity.
• Working knowledge of website best practices
• Excellent written and verbal communication skills
• Experience with working on websites in one or more of the following areas: content design, copywriting, content management/production, or imaging editing to name a few
• Professional experience with Drupal and WordPress or similar HTML CMS (Content Management System) backends
• Bachelor’s degree in marketing, project management, communications, public relations, journalism, or a related field
• Minimum of three years professional experience within a digital agency, marketing department, or other corporate environment
• Must be able to pass pre-employment background investigation

Why work at GCE:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
• Generous time off plan and 11 paid holidays
• Paid time off to volunteer in the community or at GCU sponsored events
• We also offer full-time employees, their spouses and dependent children an Education Tuition Discount Program

APPLY HERE

Copywriter

by Kay Tay | Oct 11, 2023 | Uncategorized

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem was named one of America’s Most Responsible Companies in 2021 and 2023 by Newsweek and Statista, and one of America’s Best Employers for Diversity in 2021 and 2022 by Forbes and Statista. Adtalem’s family of institutions has more than 300,000 alumni and 10,000 employees. Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Job Description

Opportunity at a Glance

We seek a creative copywriter to write and edit original content to enhance the student experience and support enrollment growth. This position is responsible for copywriting and editing for a portfolio of healthcare-focused higher education institutions, creating copy for campaigns, and ensuring brand consistency across all channels/platforms. This position reports to the lead copywriter and collaborates heavily with institution marketing directors and creative teams. To be successful as our copywriter, you should demonstrate exceptional writing abilities, great attention to detail, and experience in creating engaging content.

Responsibilities

• Writes original marketing copy for all channels, including but not limited to web, ads, email nurture, social, blog, based on templates and examples produced by the lead and senior copywriters.
• Executes content assigned by the lead copywriter and project managers, using strategies developed by the lead and senior copywriters.
• Collaborate with senior copywriters and senior editor to ensure that the copy aligns with each brand’s style, voice, and tone guidelines.
• Coordinate with the senior copywriter on brainstorming sessions and market research, to contribute to the overall success of the team.
• Receive feedback from senior copywriters and lead copywriter and incorporate suggested revisions into their work to improve their writing skills.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor’s Degree in English, Communications, Journalism, Marketing or a related field required
• 3+ years of relevant work experience, preferably in a copywriting or editorial role required
• Excellent written and verbal communication skills
• Strong attention to detail and ability to proofread and edit your own work
• Familiarity with SEO best practices and how to write for search engines
• Ability to work independently and as part of a team in a fast-paced environment
• Proven capacity to quickly understand and write about healthcare and higher education in an engaging and straightforward manner
• An exceptional portfolio, demonstrating versatility and range, and the style of content that would appeal to our current and prospective students and partners
• Demonstrated awareness of B2C and B2B copywriting approaches, and knowledge of legal issues involved in publishing, like plagiarism and libel
• Ability to interrogate a brief, to find new and creative ways to present information
• Advanced computer skills in Microsoft Word, Excel, PowerPoint and Outlook
• Experience with social media, email marketing, and digital writing.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $47766.00 and $86253.75. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

APPLY HERE

Digital Graphic Designer (Freelance) – Part Time

by Kay Tay | Oct 11, 2023 | Uncategorized

Position: Digital Graphic Designer (Freelance) – Part Time, Remote 

Organization: Accelerate Change 

Reports to: Maria Oliveira, Content Experimentation Manager 

Direct Reports: None 

Location: This is a remote freelance opportunity for an individual based anywhere in the US 

About Accelerate Change 

Founded in 2012, Accelerate Change is a nonprofit (c3/c4) digital media lab. We work to increase civic engagement with BIPOC and low-income communities through digital media. Our programs include: 

● Scaling emerging cultural media properties 

● Investing in established cultural media properties 

● Building influencer networks 

● Leading a digital media lab 

● Driving civic engagement campaigns 

Our team is made up of digital media innovators and operators who bring a mix of tech, business, civic engagement, and media backgrounds.

About the Position 

Accelerate Change is seeking a freelance graphic designer to develop digital assets for a variety of projects and experiments. Our ideal candidate is able to produce high-quality design work in a fast-paced work environment with a highly creative and flexible approach to the work. 

Here’s what you could expect to do as Digital Graphic Designer (Freelance):

• Bring your proven expertise in designing professional slide decks and PowerPoint presentations to our collaborative team, contributing to impactful content creation.
• Design engaging social and digital media content for platforms like Facebook, Instagram, TikTok, and others.
• Create graphic elements for video and podcast projects, elevating visual appeal.
• Develop diverse digital collateral, encompassing web pages, documents, and other visual assets.
• Play a pivotal role in shaping branding for new projects and experiments, actively participating in the creation of style guides and logos.
• Provide a designer’s perspective during creative brainstorming sessions dedicated to content experimentation.
• Demonstrate adaptability within our experimental content approach, consistently delivering high-quality work within tight timelines.
• Contribute your skills to a range of design projects, spanning illustration, motion graphics, and UX design, based on your established capabilities.

What We’re Looking For 

• Commitment to social change. Accelerate Change is a progressive workplace focused on civic engagement with BIPOC and low-income communities. You have a demonstrated commitment to this work and you’d like to be part of a team of people who do, too. 

• Experience: We are looking for a candidate with a minimum of 3 years of hands-on experience in digital and social media design, with a particular emphasis on crafting compelling slide decks and PowerPoint presentations.
• Excellent Communication Skills: Proficient written and verbal communication skills are paramount for comprehending design requirements and delivering results that align with expectations.
• Portfolio Showcase: Candidates who possess a portfolio showcasing their adeptness in creating slide deck presentations and impactful social media content.
• Self-Motivated: The ideal candidate should exhibit a self-driven demeanor, adept at efficient time management to meet deadlines and attain objectives effectively.

Compensation 

This is a 3-month, part-time freelance opportunity with the potential to extend. The compensation is $30-45/hour. The number of hours per week will vary, but we estimate roughly 5-10 hours per week.

APPLY HERE

Senior Member Support Specialist – Social Media

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

Who we are

The role of the Senior Member Support Specialist is to directly engage with current and potential members to provide guidance, support, and motivation through Social Media channels and internal community message boards. Assisting members with program, membership, and technical inquiries. 

What you will do

Customer Service:

• Serve as a company ambassador, taking ownership of member issues and/or questions. Escalating  issues to the appropriate team and ensures prompt follow up accordingly to provide full member resolution.
• Deliver a “best-in-class” member support experience to drive satisfaction and brand loyalty
• Establish rapport with members by creating a personalized experience through active listening to understand members’ personal wellness and weight health goals to provide tailored recommendations and encouragement.
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring member needs are fulfilled in a timely and satisfactory fashion.
• Handle high stress interactions and situations and is able to de-escalate appropriately using empathy and ownership.
• Have expert knowledge and understanding of WeightWatchers, including program, in-app experience, and studio offerings..
• Troubleshoot and problem solve technical issues or concerns for members by providing solutions, recommendations, gathering of sensitive information, and/or detailed app information with a sense of urgency while using a positive and empathic approach at all times.
• Be adaptable and willing to learn new tools, technologies, and program innovations.

Social Media/Community:

• Follow brand voice guidelines when responding quickly and professionally to social channel engagements through our aggregated platform and organically (as needed) on Facebook, X, Instagram, YouTube, Tik Tok, and other platforms.
• Fuel engagement on social media platforms by interacting with our community through positive and informative comments
• Assist on all social media campaigns and initiatives, providing insight to member response through tagging and organic channel monitoring
• Proactively identify social trends and/or sentiment shifts, escalating to proper stakeholders when needed
• Complete thorough review of social media posts to ensure that all inappropriate content is removed in a timely manner
• Serve as a brand expert, providing accurate and effective responses for paid ads to support new member enrollment 
• Moderate internal member community, Connect
  • Review and respond, when appropriate, to member posts and comments
  • Review all flagged content to ensure adherence of community guidelines, remove content as needed.
• Alert stakeholders in situations where significant harm or distress is disclosed on social media or Connect community

Who you are

• 5+ years of experience in a high-volume customer service position, or equivalent
  • 1+ years of professional experience within Social Media channels (Facebook, Instagram, X, TikTok)
• Exceptional interpersonal, verbal and written communication skills
• Thrive in a collaborative team environment, while also able to work independently
• Possess a growth mentality, eager to adapt and be flexible in an ever-changing environment
• Strong comprehension skills with the ability to recognize and resolve issues, while maintaining a consistent brand voice
• Superior organizational, communication, and time management skills
• Strong emotional intelligence and resilience
• Proficiency in G-suite and/or Microsoft Office and other web-based applications
• Ability to work a flexible schedule including evening, weekends and holidays 
• HS Diploma/GED equivalent

Preferred Qualifications

• Proficient German and/or French language skills, both written and verbal
• Proficiency in CXM platforms (Sprinklr, Conversocial, Hootsuite..)

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job.  Other job-related duties may be assigned.

Content Moderator

by twochickswithasidehustle | Oct 11, 2023 | Uncategorized

Have a keen eye for detail?  Love working from home?  Does curating content come naturally to you?  Keep reading! 

Futuri creates audience engagement and sales intelligence technology solutions in use at more than 1,400 radio and TV broadcasters worldwide. Holding 11 published or pending patents, Futuri is an ROI-focused innovation partner to some of the biggest media brands in the world and has earned a place on the Inc. 5000 List of America’s Fastest-Growing Private Companies for eight consecutive years.

We are seeking a part-time Content Moderator (TopicPulse) to join our growing team!

TopicPulse is a unique system that provides publishers and broadcasters with automatic discovery of online content, such as news stories, as well as minute-by-minute analysis and insight into social activity (local or national) around a given story or piece of content.

The ideal candidate is tech-savvy, has excellent research skills, manages their time effectively, takes pride in their work, and leads by example.

The Content Moderator:

• Ensures that all elements within the system appear as they should for the end-users
• Facilitates and reviews to ensure all shared content is appropriate and follows specific guidelines
• Monitors the platform to make sure all functions are working properly and escalates platform issues to the proper channels
• Manages quality control/assurance of TopicPulse
• Moderates various topics, as well as digital and video content

The ideal candidate has:

• Quality focus with a strong ability to multitask
• Thorough research and documentation skills with strong attention to detail
• Ability to use your initiative
• Excellent written and verbal communication skills
• Persistence and determination
• Excellent listening skills
• Fluency with the English language 
• Basic understanding of web technology, interfaces, dashboards
• Ability to work quickly and accurately under deadline
• Ability to work morning/mid-day (ET), Monday-Friday 

Education and Experience:

• Bachelor’s Degree (Communication, Journalism) preferred, not required
• Radio and/or Television Broadcast experience is a plus
• Proofreading or editing experience is a plus

The successful candidate will possess all required skills, but also be a good fit for Futuri’s culture. It’s a fun place to work and a very team-oriented culture. We value and support a sensible work-life balance for our team members, but this isn’t a typical gig; we work hard and bring a lot of passion to our mission to shape the future of media! Proactivity and the ability to pivot are highly-valued.

The Futuri culture is all about trust, passion, speed, and proactivity. Futuri can be a great place for you if you share these values.

Web Content Specialist (Part Time/25 hours)

by Kay Tay | Oct 11, 2023 | Uncategorized

At Embry-Riddle, we take pride in our position as the world’s largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations. 

With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.  

The Opportunity:

Embry-Riddle Aeronautical University is seeking a part-time Web Content Specialist to join the Information Technology department in a teleworking arrangement. The Web Content Specialist is responsible for the production of digital content on university websites and digital properties.

Reporting to the Director of Web Content, the Web Content Specialist will manage web content requests and implement web changes on the University’s external and internal websites. The Web Content Specialist works closely with web designers, web developers, SEO and analytics analysts to ensure that website content can reach the intended audience, provide consistent user experience and convey information in a clear and accessible manner. The Web Content Specialist will partner with internal stakeholders to obtain all content requirements and assets while educating and guiding them on how to align content with University web content standards and digital best practices.

This position is part-time (25 hours per week) for the duration of a multi-year website redesign project. Anticipated end date of project is December 2026. Information Technology provides a modern, collaborative environment with professional development opportunities and a flexible summer work schedule. As a part-time, 25 hour a week role you would be eligible for our generous retirement plan and holiday pay.

Responsibilities include the following:

• Maintain, review, approve and enhance web content on Embry-Riddle websites and digital properties.
• Oversee the creation and structure of new and existing web pages.
• Optimize web content for usability, search engines and accessibility.
• Use Team Dynamix ticketing system to complete tasks and requests.
• Stay abreast of current usability, accessibility, web and content development, Google Analytics and SEO best practices.

Qualifications

• Bachelor’s degree in media, journalism, computer science or a related field
• At least 1 year of experience with content development and web publishing
• Demonstrated digital content experience and hands-on CMS experience
• Effective and clear communicator, comfortable managing stakeholder relationships
• Detail-oriented and quality-driven, interested in putting forward the highest quality digital content to best represent Embry-Riddle
• Ability to manage multiple projects and requests with varying deadlines
• Knowledge of usability and accessibility best practices for the web
• Experience with Sitecore, Adobe Creative suite, SharePoint, and Google Analytics a plus.
• Ability to support IT Core Values by focusing on improvement, believing in our team, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.

APPLY HERE

Marketing Specialist

by Kay Tay | Oct 11, 2023 | Uncategorized

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

As part of the proposal team, and within the Integrated Marketing Demand Generation (IMDG) group, the Marketing Specialist will help meet the growing need for proposals and client presentations across multiple divisions within Mayo Collaborative Services, Inc. 

Additional qualifications include:

• Minimum 5 years’ experience writing proposals and/or responding to requests for proposals (RFPs)
• Intermediate- to expert-level user of InDesign
• Comfortable managing multiple proposals, presentations, and deadlines, at once
• Familiarity with AP style preferred
• Proofreading experience
• Careful attention to detail
• Healthcare background is preferred but not required.

The Marketing Specialist will provide strategic marketing consultation and guidance to various clients. The Specialist will partner with the Marketing Manager and/or Director to build marketing plans, as well as drive, implement, monitor, and measure results of marketing activities to advance Mayo Clinic’s mission, strategic plan and business objectives. The Specialist will be involved in the strategic evaluation and tactical execution of marketing activities, which may include advertising, collateral development, digital marketing, content creation/assessment, and event management/sponsorship. The specialist demonstrates a strong understanding of marketing, critical thinking, and strategic counseling. May involve competitive landscape assessments and recommendations. Represents Mayo Clinic internally and externally. Demonstrates project management skills and the ability to manage projects through the entire project life cycle. Proactively seeks opportunities to build and improve positive relationships with colleagues, leaders, and experts. Understands and acts independently to drive functional strategies forward to advance Mayo Clinic’s mission, strategic plan and business goals. Builds credibility with peers and internal stakeholders. Assesses opportunities for improvements and demonstrates willingness and ability to adapt to change.

** Visa sponsorship is not available for this position; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**

This Position is 100% Remote; can work from anywhere within the United States

Qualifications

A bachelor’s degree with strong academic performance in a related field, which may include liberal arts, business, marketing, healthcare, or similar field, plus 3 years professional experience in a relevant field.Broad based knowledge of marketing strategies. Requires strong leadership, problem solving, critical thinking, active listening, quantitative skills, persuasive oral and written communication skills, project management, presentation skills, and interpersonal skills. Proven execution ability, including digital marketing experience preferred. Must be able to work effectively in a consensus-style and collaborative environment that expects and promotes teamwork. Must be comfortable in a fast-paced and changing environment. Must possess the ability to inspire trust and confidence, and maintain a high degree of professionalism and confidentiality. Must be able to work independently and collaboratively to prioritize and drive forward multiple projects. Must possess high personal motivation supporting a strong work ethic, flexibility, and creativity. May require experience with marketing automation, understanding data, surfacing trends, and working with digital and advertising channels. Has a positive influence on others. Position requires occasional travel and the flexibility to work weekends and evenings as necessary.

Exemption Status

Exempt

Compensation Detail

$74,818 – $104,749/ year Education, experience and tenure may be considered along with internal equity when job offers are extended.;

APPLY HERE

Revenue Integrity Coding Billing Specialist

by Kay Tay | Oct 11, 2023 | Uncategorized

Under the direction of the Director of Revenue Integrity, the Revenue Integrity Coding Billing Specialist provides revenue cycle support services through efficient review and timely resolution of assigned Medicare and third party payer accounts that are subject to pre-bill claim edits, hospital billing scrubber bill hold edits, and claim denials. This position is 100% remote.

Daily duties for this position include:

• Responsible for the daily resolution of assigned claims with applicable Revenue Integrity pre-bill edits and/or specific Revenue Integrity Hold Codes in the hospital billing scrubber. Tasks associated with this work include resolving standard billing edits such as:
• Correct Coding Initiative (CCI)
• Medically Unlikely Edits (MUE)
• Medical Necessity edits
• Other claim level edits as assigned
• As needed, review clinical documentation and diagnostic results as appropriate to validate and apply applicable ICD-10, CPT, HCPCS codes and associated coding modifiers.
• Responsible for daily resolution of assigned claims with Revenue Integrity specific denials in the Guidehouse METRIX℠  system.
• Ensures coding and billing practices are in compliance with Federal/State guidelines by utilizing various types of authoritative information.
• Maintains current knowledge of Medicare, Medicaid, and other third party payer billing compliance guidelines and requirements.
• Other duties commensurate with skills and experience as determined by the Director of Revenue Integrity.

What You Will Need: 

• AAPC or AHIMA coding certification. 
• Experience in ICD-10, CPT and HCPCS Level II Coding.
• Expertise in determining medical necessity of services provided and charged based on provider/clinical documentation.
• Knowledge, understanding and proper application of Medicare, Medicaid, and third-party payer UB-04 billing and reporting requirements including resolution of CCI, MUE and Medical Necessity edits applied to claims.
• Proficiency in determining accurate medical codes for diagnoses, procedures and services performed in the outpatient setting. For example: emergency department visits, outpatient clinic visits, same day surgeries, diagnostic testing (radiology, imaging, and laboratory), and outpatient therapies (physical therapy, occupational therapy, speech therapy, and chemotherapy)
• Knowledge of current code bundling rules and regulations along with proficiency on issues regarding compliance, and reimbursement under outpatient grouping systems such as Medicare OPPS and Medicaid or Commercial Insurance EAPG’s.
• Knowledge and understanding of hospital charge description master coding systems and structures.
• Strong verbal, written and interpersonal communication skills.
• Word/Excel proficient.
• Ability to produce accurate, assigned work product within specified time frames.

What Would Be Nice To Have:

• 5 years experience in Revenue Integrity Coding and Billing
• Hospital medical billing and auditing experience
• Associates Degree

As a member of the Guidehouse Comprehensive Revenue Cycle Management (CRCM) team, the Revenue Integrity Coding Billing Specialist combines subject matter expertise with Guidehouse technology solutions to investigate, track and resolve health care claim billing errors and denials.

This position contributes to the mission of the Revenue Integrity Program to help improve compliance with government, managed care and other third party payer billing and reporting requirements. Through collaboration between the CRCM project team and client stakeholders, the Revenue Integrity Specialist contributes to continuous process improvements to meet and/or exceed established Revenue Integrity Key Performance Indicators (KPI).  The annual salary range for this position is $50,600.00-$91,100.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success.

APPLY HERE

Menu Specialist

by Kay Tay | Oct 11, 2023 | Uncategorized

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater’s corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

ezCater menus are the beating heart of our marketplace. At the intersection of both sides of our platform, ezCater menus simultaneously guide our customers to place the perfect order and help our partners grow their catering businesses. Whether customers are looking for BBQ sandwiches for their team building seminar, vegan Korean noodles for their department outing, or a festive holiday meal for their office party, our carefully curated menus provide both the attention to detail and the streamlined experience that lead customers to say, time and time again, that we really do make their lives easier. 

Simply put, the ezCater Menu Team is responsible for transcribing & reviewing all of the great menus on our site. We’re a group of tech-obsessed foodies who move fast & also know how to beautifully define kimchi & tahini on the fly.  We’re driven & dedicated to bringing ezCater menus to the next level of excellence (and also love a good debate about the spiciest hot sauce while we’re doing it). 

It’s the job of our Menu Specialists to create and review menus for all of our new restaurant partners while balancing speed, efficiency, and quality. We support a wide variety of partners – from mom & pop indies to national enterprise chains – and ensure that they all have accurate, functional, and appealing menus.

As a Menu Specialist, you will: 

• Transcribe: You’ll work with websites, third party platforms, spreadsheets, and documents to compile, process, and transcribe items, prices, dietary information, and more in our homegrown tool.
• Review & revise: You’ll review menus and revise for quality aligned with our internal style standards.
• Meet high performance standards: Your key performance indicators will be based on the quantity and quality of the work you do transcribing and modifying menus.
• Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help with improving our processes and our tools.
• Advocate: We’ll expect you to be an internal advocate and champion for our amazing restaurant partners, and to seek out opportunities to create unparalleled experiences for them.
• Make an Impact: You’ll make an immediate impact on our company goals – you’ll be an essential part of the success of thousands of restaurant partners and help drive customer satisfaction.

To succeed as an Menu Specialist, you need to be:

• Devoted to details: Our quality standard is the highest in the business.
• A skilled wordsmith: You can easily type 75+ WPM while maintaining a high level of quality and accuracy.
• A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.
• Hungry for change: If something isn’t working, we fix it. And then we fix it again. 
• A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you.
• Tech-knowledgeable: You have experience with technical services and platforms and are eager to learn more (Zendesk proficiency is a huge plus!).
• Adaptable & Inquisitive: You’re a natural problem solver – constant change is your fuel and you thrive in ambiguous situations.
• Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on quantity & quality performance objectives.
• A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.

Please include a cover letter, but throw everything that is ‘best practice’ about writing cover letters out the window, and please write as explicitly as possible what resonates with you about this job.

The national cash compensation range for this role is $45,000-$53,000*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

APPLY HERE

Web Support Specialist III

by Kay Tay | Oct 11, 2023 | Uncategorized

The USGS National Geologic Map Database (NGMDB) is a Congressionally mandated initiative. It is administratively within the USGS National Cooperative Geologic Mapping Program (NCGMP). The NGMDB’s mission is conducted in collaboration with the Association of American State Geologists (AASG, representing the State geological surveys), and with other USGS Programs as well as Universities. The NGMDB has, since its inception in 1995, been responsible for a wide range of technical, scientific, and managerial tasks. The anticipated needed assistance will support the NGMDB, enabling its staff to perform mission-essential functions and execute day-to-day tasks required to support this Congressionally mandated activity. The Congressionally mandated mission of the National Geologic Map Database (NGMDB), as stated in the Geologic Mapping Act of 1992, is to serve as the national archive of geoscience information created by the Nation’s geological surveys. The archive is cooperatively built by the USGS and State Geological Surveys. The database and Website are designed and maintained by the NGMDB.

Akima Systems Engineering is looking for 2 full time Web Support Specialist to support NGMDB tasks, that have strong problem-solving and analytical skills, as well as strong communication, teamwork, and collaboration skills. This position is eligible for remote work.

Job Responsibilities:

• Collect and analyze web traffic data- The candidate will collect and analyze web traffic data using analytic tools, programs, and existing workflows. The candidate will work to improve website analytics tracking to ensure accurate data collections.
• Use data visualization/dashboard technologies- The candidate will create contemporary web statistics dashboards to generate analytic reports and provide internal/external stakeholders insights related to user engagement with NGMDB public facing assets.
• Collaborate with back-end developers- The candidate will collaborate with back-end developers to capture web analytics data in NGMDB project databases (Postgre SQL).
• The candidate will work closely with other NGMDB team members to identify areas for optimization. Git control system will be used for version control and collaboration with other team members.
• Improve website search engine optimization- The candidate will work with other website developers towards improved Web SEO for the NGMDB.

Minimum Qualifications:

• Requires bachelor’s degree with 3-5 years’ experience in the field.
• Experience with PostgreSQL or similar SQL databases for data extraction and manipulation.
• Experience with web analytics tools such as Google Analytics or similar platforms.
• Familiar with Git version control system, as well as be familiar with best practices for web development, such as accessibility and performance optimization.
• Proficient in data visualization and presentation using tools like Tableau, Plotly, or Google Data Studio, and have an understanding of SEO and user behavior.

APPLY HERE

Client Audit Advisor

by Kay Tay | Oct 11, 2023 | Uncategorized

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Client Audit Advisor – Remote

Job Description Summary

Job Description

As a member of the Client Audit Management (CAM) team, the Client Audit Advisor is accountable for managing regulatory and/or client-initiated audits. This role maintains a thorough understanding of the purpose and protocols of various audit types and serves as a CAM process/subject matter expert supporting the navigation of the end-to-end audit process. The Advisor seeks and obtains additional expertise as indicated from respective Compliance and operational subject matter experts to meet the applicable regulatory, client, and/or functional audit expectations and provides mentorship, training and support to the Client Audit Specialists and/or Analysts. This role may also provide strategic advice and consultation regarding audit management to CAM and business partners.

Responsibilities

• Serve as internal expert for various regulatory and/or client-initiated audit types, processes and protocols; assess audit process documentation and data files and identify and consult on department enhancement initiatives to ensure accurate and thorough training and procedural materials are available and maintained; serve as trainer and mentor for the Client Audit Specialists  and Analysts
• Review and interpret audit requests to determine scope, impacted business areas and stakeholders, and evidence necessary to fulfill and manage the audit request; support CAM leadership in determining audit assignments, evaluating complexity, audit status and team capacity
• Develop and maintain key internal and external relationships to effectively provide audit management consultation regarding the streamlining of work activity, creation of efficiencies, and promoting consistent, timely and accurate completion, reporting, or submission of audit deliverables
• Monitor audit progress and proactively identify and mitigate risks (including performance guarantee implications) to audit completion; appropriately escalate to department leadership or operational stakeholders and provide remediation recommendations to prevent delays or future findings
• Ensure stakeholders have a thorough understanding of their audit-related responsibilities, are accountable to producing deliverables accurately and on time, and are informed of relevant audit status updates or changes
• Ensure thorough audit records are developed and maintained, with emphasis on accuracy, relevance, and timeliness; prepare necessary documentation for audit activities including deliverables, reports, findings and recommendations; provide clear and concise audit result communications to internal and external stakeholders and department leadership as necessary; serve as peer reviewer and provide quality checks for CAM staff
• Demonstrate high-level project management and organization capabilities by effectively communicating and leading audit strategy, deliverables, requirements, milestones and accountability, from the point of audit intake through the entire audit
• Conduct operational audit management training to support audit readiness throughout the organization and support CAM onboarding and staff development
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Business, Health Care Services or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
• 5 years of relevant  work experience in compliance, operations, or external audit within a regulated environment
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Strong verbal and written communication, and presentation skills; ability to effectively distill complex information into clear and compelling presentations and leadership briefings
• Excellent interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments, internally and externally, and at all levels within an organization; ability to confidently represent the business and interact with external entities
• Demonstrated critical thinking and analysis skills, with proven ability to navigate ambiguous, complex and challenging situations while maintaining professionalism, tact, and empathy
• Strong organization and prioritization skills, strong attention to detail, and the ability to simultaneously manage multiple, complex projects, under pressure and strict timeframes, without compromising quality
• Agility and adaptability to change and navigate in a dynamic, fast-paced, intense, and matrix environment
• Ability to use independent judgment and critical decision making in the analysis of audit processes and evidence
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Power Point, Visio and Access)

Preferred Qualifications

• Health insurance/PBM operations and/or contract audit experience
• Experience with regulatory compliance for Medicare/Medicaid/Commercial or ACA drug benefit
• Project management experience
• Certification or licensure in a related area of expertise (e.g., Pharmacy Technician, CCEP or HCCA certification)

Minimum Physical Job Requirements

• Minimal travel may be required
• Ability to work a flexible schedule outside of Prime’s core business hours to occasionally accommodate different time zones and during critical client audits
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to a Manager in the Compliance department

Responsibilities

Work Experience

Work Experience – Required:

Work Experience – Preferred:

Education

Education – Required:

Education – Preferred:

Certifications

Certifications – Required:

Certifications – Preferred:Potential pay for this position ranges from $73,100.00 – $109,500.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

APPLY HERE

Customer Support Associate-(OR, WA, CO, HI)

by Kay Tay | Oct 11, 2023 | Uncategorized

you must live in the following states: Oregon, Washington, Colorado or Hawaii.

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand.

This remote role reports to a Customer Support Team Lead. You must be available to begin on Monday, October 30, 2023, and you must live in the following states: Oregon, Washington, Colorado or Hawaii.

You’ll Get To…

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

Who We’re Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
• Currently live in Washington, Oregon, Colorado or Hawaii.
• Expertise with written communication and the ability to spot spelling and grammar errors.
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
• Capability of prioritizing competing requests.
• Familiarity with the Squarespace platform.
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $35,800 – $43,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.

APPLY HERE

Content and Publishing Associate – Graphics Coordinator

by Kay Tay | Oct 10, 2023 | Uncategorized

**Please include a cover letter with your resume together in one document when applying**

About UpToDate:

For over 30 years, UpToDate has been a global resource for medical professionals and patients, providing trusted answers to clinical questions based on the latest evidence and best practice. UpToDate is committed to helping health care professionals make appropriate care decisions and drive better outcomes for patients. Our editorial staff ensures our content is always current, accurate, inclusive, and organized to help users access information quickly.

Responsibilities:

We are searching for a Content and Publishing Associate – Graphics Coordinator to join our editorial team. The Content and Publishing Associate – Graphics Coordinator role requires an individual who is extremely detail oriented and has very strong organizational, interpersonal, and time management skills. This role will support the Deputy Editors, Content Editing Associates, and internal Graphics and Permissions teams by assisting with and handling several different tasks, which are outlined below.

The main tasks of the Content and Publishing Associate – Graphics Coordinator are as follows:

Working with Deputy Editors (DEs) and Content Editing Associates (CEAs) to facilitate the process for adding graphics that will support product content, including:

• Researching and identifying full source information for graphics previously published in external sources, and working with internal Permissions team, as needed, to secure necessary approvals to reproduce such graphics in UpToDate
• Communicating all relevant graphic details to internal Graphics team through editorial platform
• Carefully reviewing new graphic submissions to identify opportunities for business-friendly alternatives, such as creating original UpToDate graphics or suggesting similar options from more favorable sources

Maintaining documentation associated with the graphics request process, and collaborating with CEA managers, trainers, and internal Graphics and Permissions teams to ensure all processes are working efficiently and effectively, incorporating workflow adjustments as needed

Working with internal Permissions team to review and process incoming requests from users to reproduce UTD graphical content in external publications and presentations

Working with internal Graphics team and medical illustrators to support and, when needed, coordinate process of requesting new and updated illustrations for inclusion in UpToDate and other CE products

Working with DEs, CEAs, illustrators, and internal Graphics and Permissions teams on initiatives to improve diversity, equity, inclusion, and belonging in UpToDate content, including UTD graphics 

Following extensive training from the internal Graphics team, assisting with the creation and design of basic HTML tables, as well as other potential projects, using in-house graphic design software

Working with internal Permissions team to organize and help manage physical and electronic permission grants in a digital library

Analyzing UpToDate topics using plagiarism and AI detection software and providing results and guidance to appropriate editorial members to ensure content submitted to and published in UpToDate is original to our publication

Providing support during virtual editorial meetings, including troubleshooting technical issues, managing slides, calling on attendees, producing polls, and other miscellaneous support as needed

*PLEASE NOTE: This is a coordinating position and not a graphic design position, though graphic design skills may be considered. Ideal candidates may be entry level or have some experience in coordinator or office administration roles. Background or interest in publishing is a plus.

Education:

Entry level; Bachelor’s degree or equivalent experience

Qualifications:

Excellent skills in communication, time management, organization, and attention to detail

APPLY HERE

Pre-Media Specialist 

by Kay Tay | Oct 10, 2023 | Uncategorized

For more than 75 years, Highlights for Children has been at the forefront of children education with our coined term, Fun with a Purpose! We believe Children are the World’s Most Important People. We help children become their best selves by publishing content and creating experiences that engage, delight, and foster joyful learning. 

Position Summary:

The Pre-Media Specialist is responsible for all functions related to the preparation of digital content for multimedia use. These services include color management, design and page layout, final file creation, pre-flight and QC. This position partners in the product development process, supporting Editorial, Design and Managing Editorial. 

Essential Duties and Responsibilities:

• Develop product, combining creative art and technology, utilizing industry-standard software.
• Verify the accuracy of all files associated with the creation of final product, confirming all required specifications have been satisfied.
• Provide design and page layout support as required. 
• Pre-flight files for multimedia end-use.
• Ensure the integrity of source files for archive and re-use. 
• Track schedules for assigned projects and maintain deadlines.
• Assist with training and technical support as required.
• Review pre-production proofs and post-production samples as part of the QC process.
• Participate in training on new tools and techniques to remain current with industry standards.
• Research and recommend workflow improvements.
• Document procedures and update changes. 

Supervisory Responsibilities:

None

Education and Experience:

Bachelors’ Degree, with a minimum of 3-5 years working experience preparing files for print production. 

Publishing production experience is a plus.

Qualifications:

• Solid working knowledge of Adobe Creative Suite.
• Extensive knowledge of the printing process.
• Possess strong troubleshooting, research, and critical thinking skills.
• Ability to create templates and set up of character and paragraph styles.
• Exceptional communication skills.
• Ability to be flexible in rapidly changing situations.
• Solid organizational skills with strong attention to detail.
• Maintain a high level of accuracy while working efficiently.
• Work well under pressure.
• Team player, with the desire to actively participate in the Company initiatives, as they apply.

Pay Range:

The typical pay range for this role is:

Paygrade: N13

Minimum – Maximum

$18.40 – $27.62 per hour

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.  The actual salary offer will take into account a wide range of factors, including location, experience, and equity within the organization.

What Highlights Can Offer You:

• Free Fridays and Meeting-Free Zone
• Parental Leave of Absence
• Growing Family Benefits
• Care & Compassion Benefit
• Highlight Helps
• 401K Match Program, 100% Vested Immediately
• Tuition Reimbursement
• Employee Assistance Program
• EAP Program
• Calm – Mental Health Fitness
• Volunteer Time Off

APPLY HERE

Operations Coordinator – Chat & Text  

by Kay Tay | Oct 10, 2023 | Uncategorized

Salary Range: $65000K – $75000K

Note: Remote status will be considered for applicants that live outside of the NY tri-state area

Please attach a Cover Letter

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

The 988 Suicide and Crisis Lifeline (Lifeline) is a program administered by Vibrant. The Lifeline in a national network of over 200 independently owned crisis call centers (Network Centers) across the country.

Position Overview:
The Operations Coordinator – Chat & Text is responsible for supporting Lifeline network centers who are providing crisis and suicide prevention services over digital and online technologies (chat, text, etc.) This position requires frequent interaction with Lifeline network centers and leaders in the suicide prevention and crisis center communities.

Duties/Responsibilities:

• Coordinate operations for Lifeline centers who provide crisis support over digital, online, or related modalities (including chat, text, Crisis Services Over Messenger, etc.).
  • Onboard new centers into the 988 Chat & Text Network
  • Support centers with understanding and utilizing available technology, data reports, and Vibrant-provisioned tools related to chat and text services
  • Monitor 988 Chat & Text network health
  • Develop and complete monthly reports
  • Liaise between 988 Chat & Text centers and other relevant Vibrant teams
• Develop and provide regular communications to 988 Chat & Text centers, including weekly emails, monthly operational meeting content, and sending network-wide communications in the event of system updates or outages
• Work with other Vibrant teams to provide accurate and complete information to Operations team and Lifeline network centers
• Represent Lifeline at major national or regional conferences and advisory committees that will enhance Lifeline’s recognized leadership in best practices
• Respond to emails from Lifeline’s public website, including user complaints
• Other duties as assigned

Required Skills/Abilities:

• Excellent verbal, written, and computer skills
• Strong analytical skills; ability to problem solve
• Courteous and professional manner
• Effective time management and organizational skills
• Ability to create work for self and identify areas of need and opportunity as appropriate
• Strong customer-service orientation
• Ability to work cooperatively and effectively with others
• Ability to be flexible and versatile in a changing work environment
• Intermediate to advanced skills with MS Office, including Word, Excel, PowerPoint
   

Required Qualifications:

The ideal candidate will have an interest in mental health/suicide prevention, some familiarity with the nonprofit sector, experience working within the crisis or call center environment, comfortability with and an interest in technology and systems work, and ideally a bachelor’s or master’s degree.

APPLY HERE

Written Communications Specialist- Salt Lake City, UT

by Kay Tay | Oct 10, 2023 | Uncategorized

Resource Innovations is seeking a Written Communications Specialist to join our growing team in Salt Lake City, UT. We are looking to employ a Written Communications Specialist with exceptional proofing and writing skills. This role is expected to be a strategic thinker with meticulous attention to detail, working well under pressure, and meeting deadlines. This role also is expected to have excellent interpersonal and communication skills with the ability to multitask and adapt in a fast-paced environment. To ensure success, a Written Communications Specialist should be innovative, organized, and self-motivated with a keen interest in driving strategic messages to key internal and external role-players, via email, chat, or SMS. As a Written Communications Specialist, you will assist with a variety of written communications on behalf of our business processing team and will also be responsible for building and maintaining professional relationships with our clients.

Duties and Responsibilities

• Handling, organizing and routing incoming emails.
• Responding to emails with custom and form responses.
• Creating and editing letter templates for outgoing customer and client communications.
• Evaluating and responding to Chat communications
• Evaluating and responding to SMS communications
• Other duties as assigned

Requirements

• Experience with written communication, including emails
• High School Diploma or equivalent required
• Demonstrated proficiency in Microsoft Office programs, specifically Microsoft Word and Outlook
• Proven organizational, Ability to prioritize and attention to detail skills
• Excellent verbal and written communications skills with clients and all levels of internal employees\
• Self-motivation and exceptional follow-through skills are a must

Preferred Qualifications

• An associates degree or bachelors degree
• Call Center experience or customer service chat experience is a plus
• Experience with Google sheets and mail merges a plus

Benefits

Resource Innovations offers competitive salaries based on candidate’s qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations, with recently acquired Nexant, is a substantially woman-owned and woman-led energy consulting firm dedicated to creating equal access to clean resources through diverse partnerships. The company’s deep roots and broad expertise in resource efficiency, policy development, coalition & partnership building and market-based technology support enable the delivery of highly success energy programs. Nexant brings over 20 years of expertise in demand-side management, grid management and renewables as well as a comprehensive suite of software designed to support these initiatives.

APPLY HERE

Claims and Disputes Specialist

by Kay Tay | Oct 10, 2023 | Uncategorized

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This is a clerical support position supporting our claims and disputes team.

Claims and Disputes Specialist will be responsible for claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.

ESSENTIAL FUNCTIONS:

1. Clerical duties such as heavy data entry and documentation uploading – our team monitors our digital mailroom and a few shared emails and they get the information uploaded to the cases for our investigation team.

2. Ability to perform assigned work in a deadline sensitive environment driven by multiple policies and regulations (e.g., U.C.C., Reg-E, Reg-CC, AML/BSA).

3. Follows defined procedures, policies and precedents; referring unusual situations that require exceptions to team leads, supervisors, or managers.

4. Maintains records and documentation in accordance to regulatory and department requirements/expectations.

5. Responds to inquiries and initiates communication across internal teams this includes claim/disputes and investigation team to resolve problems; providing quality customer service and follow-up. You will interact and handle several shared emails.

Basic Qualifications
– High school diploma or equivalent
– Two or more years of related work experience, or a relevant combination of education, training, and experience

Preferred Skills/Experience

– Competent clerical skills and strong attention to detail is necessary for all roles

– Excellent organizational skills and be adaptable to change
– Proficient computer navigation skills using a variety of software packages including Microsoft Office applications specifically Excel and Outlook.
– Ability to follow defined procedures, policies and precedents
– Ability to identify and resolve/escalate moderate problems with minimal guidance
– Must be able to perform assigned work in a deadline sensitive environment

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 – $26.68 – $29.35

APPLY HERE

Senior Manager, Social Media

by Kay Tay | Oct 10, 2023 | Uncategorized

• Lead overall channel and campaign strategy for key social channels in support of brand and business goals—current platforms include Instagram, Facebook, Threads and Twitter
• Conceptualize and produce dynamic visual content, including asset creation and in-house photo shoots for social channels, as well as write and edit all social copy, adjusting tone of voice for each specific channel
• Oversee content creation for short-form video platforms like TikTok + YouTube shorts alongside internal content creators
• Collaborate cross-functionally with various teams to ideate, conceptualize and execute monthly campaign programming
• Help administer and fulfill giveaways and other promotions
• Collaborate on reporting and social listening requests to garner actionable insights
• Establish the right KPI dashboards and reports, calculating and reporting out on these metrics in weekly, monthly and ad-hoc/campaign reviews, identifying underlying trends and actionable insights to continually improve
• Proactively develop best practices and standards to ensure we can scale our social media strategy, including evaluating and integrating any software tools to help support
• Serve as a key lead on the social team for ongoing projects and business priority needs that arise
• Explore and research social platform updates and emerging platforms to uncover brand opportunities
• Manage social content calendar and posting, maintaining brand look & feel consistency—briefing out content to outside content creators, creative digital partners, and in house content creators on a weekly/monthly basis
• Conceive, pitch, negotiate, and manage social partnerships end to end to introduce TULA to new customers and enhance our brand positioning (i.e. giveaways, content plays, etc)
• Review & approve all social content prior to publication 
• Manage a direct report (Social Media Associate)—provides real time feedback that is actionable & ensuring clear goals & expectations are set that allows for direct report to grow
• Partner with Social Media Associate to grow and moderate TULA’s online community, ensuring all responses to comments and queries in a timely and engaging manner, while managing a consistent yet distinct voice across social platforms
• Serve as an in house content creator & online personality for the brand—creating weekly videos for TikTok/Reels/Stories

Qualifications

• 6 – 8 years of social media experience with beauty and/or direct to consumer brand experience preferred
• Impeccable written communication skills, especially as it relates to brand and product storytelling on social
• Experience managing a direct report is a plus
• Elevated creative eye and aesthetic with skills in photo, video, and design preferred
• Passion for exciting & engaging consumers
• Have the ability to analyze metrics to drive actionable next steps
• Are a quick-thinking, creative, hands-on, organized, problem-solver
• Have a desire to flourish in fast-paced environment with an entrepreneurial spirit
• Love pop-culture, skincare, health & wellness!

APPLY HERE

Prior Authorization Coordinator

by Kay Tay | Oct 10, 2023 | Uncategorized

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The Clinical Services Coordinator will be responsible for performing non-clinical activities and functions in accordance with policies and procedures, under the supervision of the Clinical Supervisor. Responsible for reviewing and maintaining
compliance with ERISA, CMS, Medicaid, and client specific requirements. Works as part of the team to meet business unit objectives.

Required Qualifications
HS Diploma or GED required

Preferred Qualifications
Minimum of 1 year experience in Data Entry. Preferred: 1-year healthcare industry related experience (hospital, managed care, physician office, PBM etc).Proficient in Windows applications (Word and Excel). Problem solving skills, analytical ability. Strong written communication and interpersonal skills. Minimum 25-30 WPM. Detail oriented with excellent organizational skills. Preferred knowledge of prescription drug products, dosage forms and usage. Medical / pharmacy terminology background

Education
HS Diploma or GED required

Pay Range

The typical pay range for this role is:

$17.00 – $29.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

APPLY HERE

TRIBAL GRANT WRITER – CONTRACT OR CONTRACT-TO-HIRE

by Kay Tay | Oct 10, 2023 | Uncategorized

Friends of the Children is a nonprofit that is breaking cycles of systemic racism, trauma, and generational poverty. We work with children facing the most obstacles, supporting them as they build empowerment and skills to achieve their dreams. We do this by pairing them with a paid, professional mentor, who we call a “Friend,” from kindergarten through high school graduation, 12 ½ years – no matter what.

We are currently seeking a skilled professional Tribal Grant Writer to join our National Grants Team. This is a contract role with opportunities for contract-to-hire if mutually agreed upon.

The Contract Tribal Grant Writer will be a passionate and experienced advocate for Indigenous communities, children, and families most impacted by systemic inequities and harmful socio-environmental patterns of poverty, discrimination, and marginalization. The ideal candidate will be effective at amplifying the stories and voices of the children we serve, honoring the cultural values of the Indigenous communities we work within, communicating the urgency of our mission, and celebrating the success of our outcomes. This role will enthusiastically support the National team’s efforts to secure multi-million-dollar funding annually through foundation, corporate and public grants with a specific focus on funding to support Indigenous-serving chapters. Through our Chapter Grants program, our team works closely with executive leadership across the country to strategically pursue grant funding in support of locally-led chapters and direct service to youth. This contract position is an integral part of our team, helping to create sustainable funding for our rapidly growing network and working towards our vision to make sure that every child who needs a Friends, has one. This role has the opportunity to evolve into a permanent full-time, salaried position with benefits if mutually desired.

The ideal candidate will have significant experience working in and with Indigenous communities, supporting Indigenous-serving organizations in advocacy, storytelling, and amplifying the voices of people served. This candidate will have at least five years of job-related experience in progressively responsible roles. Strong written and oral communication skills, relationship management skills, and a love of writing are a must. They will be passionate about understanding, supporting and promoting the organization’s mission and vision for growth. They will be equally skilled at strategically identifying and aligning the organization’s work with local, regional and national grant opportunities. They will enjoy building relationships with stakeholders, and managing detailed information regarding budgets, grant reporting, and funding prospects. Strong preference will be given to candidates with meaningful experience living and working in Indigenous communities.

Are you this amazing person? Here’s what we have to offer you:

Our work is powered by our belief in our values. We put children first; build relationships on love; commit to empowerment; pursue goals relentlessly; and demand equity. As a member of the Friends of the Children National team, the Tribal Grant Writer will support our growing Friends of the Children network, which consists of thirty-four locations. This talented team is relentlessly focused on supporting our award-winning national scaling plan and dedicated to our mission to serve children across the country

Friends of the Children is committed to the communities we serve, to equal employment opportunity, and to diversity in our workplace. We are fiercely committed to equity and will ensure that every aspect of the organization’s mission is executed with full engagement of the communities impacted by our work.

Our contract work offers a flexible schedule and workload; contract hours typically range from 5 to 20 hours per week or more, subject to negotiation. This role will allow you to work remotely from your home, anywhere in the country. You will be supported by an abundance of grants resources, data, and content, as well as a talented grants team of seven full-time employees, including other writers, directors, and leadership.

Curious to learn more? See the position details below. 

Basic Function / Position Objective:

The Contract Tribal Grant Writer is responsible for applying a high level of technical and creative writing skill to proposals to foundations, family foundations, and corporations, and public funding partners for the purpose of soliciting funds. Additionally, the Tribal Grant Writer will apply their strong understanding of Indigenous cultural values, experiences, histories, and traditions to draft grant proposal narratives that advocate for Indigenous youth and families through an authentic voice. This role will lead the development of written project content and budgets for prospective expansion sites’ and chapters’ grants, in particular those serving Indigenous communities. This role requires the ability to professionally manage and build cross-cultural relationships with internal and external stakeholders. The Contract Grant Writer works as a part of a dynamic Grants Team. The person in this role must feel a strong connection to and promote the organization’s mission, vision, values and principles, and uphold the professionalism of the organization at all times. The Contract Tribal Grant Writer reports to the National Grants Specialist.

Essential Functions and Responsibilities

• Write grant proposals, fundraising-related writing projects, and reports on a timely basis as outlined on the organizational grant calendar. Ensure that grant proposals are compelling and strategic, and align with the funder’s interests and the funding opportunity.
• Develop grant content and budgets,  and prepare grant packets for submission.
• Collaborate with national team, existing and prospective chapter leaders, to develop narrative content and budgets for proposals falling within assigned program focus areas, particularly for chapters serving Indigenous communities.
• Provide support to Indigenous-serving chapters, helping them to build their case for support and grow their grants revenue. Consult with Grants Team and chapters on grants strategy, content development, and prospect research as needed.
• Provide subject matter expertise on tribal histories, treaties, sovereignty, self-governance, protocols, customs and traditions, and Indigenous cultural resources to Friends of the Children staff. Apply subject matter knowledge to grants content.
• Maintain clear and accurate written and electronic records of grant proposals, reports, and submission confirmations, including grant activity tracking in shared drives and databases.
• Support the team in maintaining current and accurate grants calendars including tracking deliverables, due dates, and project information that supports the timely completion of projects. Keep relevant staff informed about upcoming deadlines and deliverables, thereby ensuring smooth coordination of responsibilities.
• Assist in research and identification of grants appropriate to Friends of the Children.
• Maintain confidential information in a sensitive and appropriate manner.
• Special projects as assigned in support of organizational objectives. 

Required Education, Experience & Abilities

• Bachelor’s degree or equivalent in a related field.
• A minimum of five years of grant-writing experience, including collaboration with program management and finance to develop content and budgets.
• Experience living in and working with Indigenous communities, or experience working with Sovereign tribal Nations or programs supporting Indigenous communities.
• Demonstrated success in obtaining grant driven funding from foundations, corporations and/or public funding sources.
• Significance experience and expertise in Indigenous culture, specifically tribal histories, treaties, sovereignty, self-governance, protocols, customs and traditions, and Indigenous cultural resources.
• Ability to analyze and synthesize information for writing grant proposals, letters, articles, etc.
• Exceptional ability to edit written materials accurately and consistently, including own work.
• Exceptional analytical as well as intuitive abilities.
• Excellent written and verbal communication skills resulting in compelling messaging, as well as strong interpersonal and teamwork skills.
• Strong organizational and time management skills.  Able to plan, organize, and complete multiple grant proposals and/or reports and follow-up as required. Proven track record of meeting deadlines.
• Excellent attention to detail, strong computer skills, and general understanding of financial principles.
• Demonstrated ability to take initiative, work independently, and effectively solve problems.
• Ability to cultivate and sustain relationships and work effectively with National staff as well as leadership and development staff from chapters.
• Ability to represent, effectively and professionally, the organization to a wide variety of audiences.
• Willing to be flexible, with the ability to work evenings and weekends on occasion, for fundraising activities.
• Ability to work from home and build relationships with team members virtually.
• Strong preference will be given to candidates with meaningful experience living and working  in Indigenous communities. 

Compensation:

Contract Rate/Part Time: 5-20 hours/week ($40-$60 hourly) – depending on experience and location.

This position offers the opportunity for contract-to-hire for a permanent full-time, salaried position with benefits, if mutually agreed upon and depending on satisfactory delivery of contract work. The annual salary range for full-time employee grant writers is $68,000 – $78,000 per year, depending on experience and location. 

Location

• Remote/Virtual

Applications without cover letters will not be considered; please use this as an opportunity to show us your writing skills and convey why you want to be a Tribal Grant Writer at Friends of the Children!

Friends of the Children is growing rapidly as communities across the country are experiencing the power of how “One” changes a child’s story: One Friend. One Child. 12+ years.

APPLY HERE

Senior Direct Response Copywriter

by Kay Tay | Oct 10, 2023 | Uncategorized

At DraftKings, we’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Be the strategy behind the game.

DraftKings is seeking a strategic, Senior Direct Response Copywriter for our team. The successful candidate will be experienced with clear marketing strengths and a love for sports and/or casino. Primary responsibility will be writing digital and print advertising that delivers measurable positive business results. Sound good to you? Join us.

What You’ll Do as a Senior Direct Response Copywriter:

• Collaborate with channel leads to review and understand consumer data and KPIs from our performance ad campaigns and strategize how to adjust the creative to get the best results
• Work closely with the Direct Response Copy Lead to help establish an authentic “fan-to-fan” tone to build relationships with our target, driving the strategy and execution of all performance marketing
• Utilize direct response best practices, user research and innovation to create effective performance marketing across Paid Social, Landing Pages, CRM, Direct Mail and more
• Collaborate with designers to execute promotional creative deliverables

What You’ll Bring:

• 5+ years of relevant performance marketing experience 
• Experience in sports or iGaming advertising
• Excellent communication skills, written and verbal
• Strong attention to detail and grammatical editing skills
• Creativity, collaborative spirit, confidence, initiative, and enthusiasm
• Ability to work well under pressure in a fast-paced environment
• Willingness to roll-up sleeves and get all project done – big and small

Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.The US base salary range for this full-time position is $78,400.00 – $117,600.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

APPLY HERE

Data Intake Administrator

by Kay Tay | Oct 10, 2023 | Uncategorized

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US virtual working arrangements in the contiguous 48 states.  

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

The Data Intake Administrator will be supporting Stop Loss & Health Claims Services. This role will be assigned less complex data to manually enter data points into the designated template with a high level of accuracy. Individuals in this role will be subject to quality assurance audits and will be expected to escalate any data issues that arise to upper levels within the Data Intake team.

How you will contribute: 

• Accurately enter data into appropriate data intake template
• Uses touch-typing to manually enter data elements from PDF reporting into data intake template
• Meets established metrics for production
• Meets established metrics for accuracy
• Possesses basic knowledge in the Data Intake policies and procedures
• Demonstrates the ability to adapt to new business processes with assistance from upper levels
• Acts on one’s own or in a team when processing data submissions
• Understands the importance of accuracy when processing data received
• Escalates data issues to appropriate team member
• Processes work items within the team’s standard turnaround time
• Manages work items within GWEW
• Communicates when more work is needed or when assistance is needed due work items not being completed in a timely manner
• Understands the urgency for inputting the data into the system accurately in order to provide a positive client experience
• Escalates data issues to appropriate team member
• Positively supports team development by building individual skill level
• Communicates regularly with Data Intake Team Leads to raise process concerns
• Attends and actively participates in training provided
• Works with Team Leads to identify training opportunities
• Incorporates and utilizes Brighter Way in everyday work
• Consistently presents positively during team discussions
• Continuously looks to improve his/her skills by engaging in development opportunities
• Generates continuous improvement ideas

What you will bring with you: 

• Medical coding and or data entry experience preferred
• A basic understanding of the Data Intake policies and procedures
• High level of detail orientation
• Ability to work on one’s own as well as part of a team
• Basic knowledge of Sun Life’s Claims Services
• Possesses high level of accuracy

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you. 

Life is brighter when you work at Sun Life 

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  
• A flexible work environment with a friendly, caring, collaborative and inclusive culture  
• Great Place to Work® Certified in Canada and the U.S.  
• Named as a “Top 10” employer by the Boston Globe’s “Top Places to Work” two years running 

If you are a California resident, the salary range for this position is: 

• Southern region: $36,600 – 49,500 annually  
• Central region: $38,600 – 52,200 annually  
• Northern region: $41,300 – 55,800 annually  

If you are a Colorado resident, the salary range for this position is $35,000 – 47,300 annually. 

If you are a New York resident, the salary range for this position is $41,300 – 55,800 annually.  

If you are Washington resident, the salary range for this position is $38,600 – 52,200 annually. 

APPLY HERE

Social Media Coordinator Intern (Part-Time)

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

Curated is on a mission to help people find exactly what they’re looking for

Whether it’s your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine – shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster.

Curated is the home of America’s biggest community of Real Experts

Real Experts aren’t sales assistants. They’re people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — they’re not proficient in tennis, they’re fluent in it.

Making high-stakes purchases easier is only the beginning

Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch.

It’s why customers are obsessed with Curated – and why our Real Experts have a 4.96 average star rating over 85,000+ reviews.

Position Summary
We are seeking a highly motivated, organized, and creative Social Media Coordinator Intern to join our team. This remote internship offers a unique opportunity to develop and implement social media strategies, create engaging content, and assist in growing our online presence. The ideal candidate is a logistics-savvy social media enthusiast with a passion for creating compelling content and a keen interest in e-commerce marketplace trends, along with the industries in which Curated currently operates (winter sports, golf, coffee, and kitchen, amongst several more). The vast majority of this candidate’s time will be spent on Instagram, with the opportunity to grow into work on TikTok.

Responsibilities
Social Media Management: Help manage and schedule posts, reels, and stories on Instagram to maintain a consistent online presence while showcasing the unique Curated tone and story.
Post Design: Develop cohesive imagery and video to post on Instagram using provided brand guidelines and templates.
Calendar Development: Contribute to the design and development of a unique content calendar, ensuring timely and consistent posting.
Campaign Design & Execution: Ideate and execute on organic social media campaigns to engage and grow our audience.
Content Organization: Facilitate the collection of Expert-Generated-Content (EGC) and organize in a scalable manner while collaborating with cross-functional team members to utilize existing raw footage.
Content Creation Education: Assist in coaching an audience of Experts who are growing their respective followings on the creation of engaging and relevant social media content, including posts, images, videos, and stories.
Audience Engagement: Monitor and respond to comments, messages, and mentions on social media channels to engage with our audience and build community.
Analytics and Reporting: Assist in tracking and analyzing social media performance metrics to measure the success of campaigns and make data-driven recommendations for improvements.
Collaboration: Work closely with several cross-functional teams(including category management, marketing, content, and Expert) to align social media efforts with overall company goals and initiatives.
Research and Trends: Stay up-to-date with social media trends, industry news, and competitor activities to inform our content strategy.
Requirements
Currently pursuing or recently graduated with a bachelor’s degree.
Strong written and verbal communication skills.
Excellent organization and project management skills.
Proficiency in using social media platforms (primarily Instagram, and ideally TikTok).
Experience with developing content and growing an Instagram or TikTok.
Creative thinking and the ability to generate fresh and engaging content ideas.
Attention to detail and the ability to manage multiple tasks and deadlines.
Basic understanding of social media analytics and reporting tools is a plus.
Enthusiasm for staying up-to-date with the latest social media trends and emerging platforms.
Graphic design or video editing skills are ideal, particularly experience with Figma.
Experience and passion in Curated’s largest operating categories (winter sports, golf, coffee, or kitchen) is desirable, but not necessary.
Commitment Expectations
This part-time, remote role is designed to be a 6-month internship with the possible opportunity to grow into a further role at Curated if successful.
Expected compensation is $20/hour, 10 hours per week.
While these qualifications are typical of a strong candidate, they are not exhaustive and not required unless noted. We take a holistic approach to hiring and would love to connect if this sounds interesting to you!

About Curated

Curated was founded in 2017 to humanize online shopping. Backed by Forerunner, Greylock, and CapitalG, we’ve built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love.

Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere.

Curated is an equal opportunity employer. We encourage candidates of all backgrounds to apply, as we strive to build a marketplace that serves every demographic with the highest level of quality and respect.

PreBill Specialist I

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

Description
Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both principles make QMC the partner of choice for emergency medical transportation providers.

QMC is headquartered in Pittsburgh, PA. This position is remote.

Summary:

The PreBill Specialist I works under the direct supervision of the Billing Manager in cooperation with other staff providing pre-billing and coding services. Responsible for accurately and efficiently verifying prebill information, verifying patient demographics, payor information, and transport modifiers before coding. Responsible for ensuring that all of the prebill information is accurately verified and entered in the claim before the coding process. This role is critical in maintaining overall quality goals for transport billing.

To succeed in this role, you must possess in-depth knowledge of billing software and medical insurance policies. The ideal candidate must also be able to demonstrate excellent written and verbal communication skills, as communicating with co-workers, management, and insurance companies will form a large portion of the job.

Responsibilities:

Utilize systems to locate insurance and patient demographic information
Moving claims through various workflows if patient information cannot be located or retrieved
Enter patient information into the claim when appropriate using data entry and attention to detail skills
Follow the QMC process and guidelines to apply appropriate modifiers and payors for the patient transport
Using the telephone to call facilities like hospice or assisted living to confirm appropriate transportation information
Moving claims to the appropriate workflow once patient, payor, and modifier information is correct
Consistently achieve or exceed the daily production metrics and quality goals

Requirements
Qualifications:

High School Diploma or equivalent is required
Certification in Medical Billing and Coding preferred but not required
2+ years of customer service experience is preferred
1+ years of experience as a Medical Biller or similar role preferred
1+ years of Revenue Cycle Management is preferred
Certified Ambulance Coder Certification, Certified Coder, and/or Ambulance Billing experience preferred
Working knowledge of health insurance verification and a basic understanding of major payor groups like Medicare, Medicaid, and commercial insurances preferred
Working knowledge of various state regulations and payor guidelines is preferred
Knowledge of commercial payor databases
Strong computer skills with a willingness to learn our billing platform
The ability to identify problems and escalate issues appropriately to the direct supervisor or manager
The ability to think independently and work as a part of a team
Ability to establish and maintain effective working relationships with patients, clients, and coworkers
Benefits:

Comprehensive & competitive benefit package
Generous 401k Company Match Program
Profit Sharing Potential
Bonus Program Potential
Flexible work schedules
Paid time off and holidays

CORRESPONDENCE PROCESSOR – REMOTE (LONG BEACH, CA)

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

JOB DESCRIPTION

Job Summary

Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential. HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.

KNOWLEDGE/SKILLS/ABILITIES

Provides clerical, data entry and/or telephone support for the Case Management team.
Manages the workflow for responses to incoming authorization requests and correspondence from Molina members and providers, collaborating with team members to provide timely replies.
Generates, processes, tracks and stores authorization requests and correspondence related to Care Access and Monitoring approvals and denials and other integrated Molina programs including Behavioral Health and Long-Term Care.
Enters member demographic data and provider information updates into appropriate systems.
Processes and monitors all denial letters through Molina denial database.
JOB QUALIFICATIONS

Required Education

HS Diploma or GED

Required Experience

Min. 1 year experience in an administrative support role in healthcare.

Preferred Education

Associate degree

Preferred Experience

3+ years’ experience in an administrative support role in healthcare, Medical Assistant preferred.

Pay Range: $14.17 – $27.62 an hour *

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Job Type: Full Time
Posting Date: 10/02/2023

Cash Research Representative

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

Remote, United States
Full-time
Fully remote
$13.56 – $18.89 / hour
22462
Job Description
Job Summary

With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

JOB SUMMARY

The Cash Research Representative is responsible to research and resolve all unapplied cash, recoupments, refunds, audits and denials within department guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reconciles unmatched deposits to electronic remittance advices, credit card, paper explanation of benefits, and/or any tool for cash distribution within company best practices
Researches unapplied payments and denial of payments using internal sources, written communication, web sites and phone inquiries to determine appropriate accounts for payment application.
Researches and applies unidentified/undistributed cash to the correct invoice line to ensure accurate account activity within best business practices.
Processes denial of payments to correct invoice lines to expedite future collection and appeal activity within best business practices.
Identifies payment discrepancies requiring notification, refund or recoupment to third party payers.
Researches all refund requests and recoupments from payers to ensure within Contract and/or State Statues.
Posts adjustments and recoveries to appropriate accounts as necessary based on company policies and procedures.
Ensures standard protocol for Cash business practices are met.
Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

N/A

Minimum Required Qualifications

Education and/or Experience

High school diploma is required.
One year of related experience is required.

Certificates, Licenses, Registrations or Professional Designations

NA

SKILLS, KNOWLEDGE AND ABILITIES

Problem solving
Communication Proficiency
Personal effectiveness/Credibility

Computer Skills

Basic skills in excel, word and PowerPoint
Basic data entry and calculator skills

Language Skills

English (reading, writing, and verbal).

Mathematical Skills

Basic level of mathematical proficiency.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

Apria Healthcare is committed to hiring veterans and military spouses.

Benefits

Comprehensive benefits package offered for eligible employees:

Competitive salary
Ability to have early access to earned wages
Medical, Dental and Vision
Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
Life, AD&D and Disability Insurance
Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
401K Savings Plan (available immediately)
Educational Assistance
Employee Referral Reward Program
Employee Discount Programs
Company Paid Employee Assistance Plan (available immediately)
We recognize our veterans by offering a company paid day off for Veterans Day
Career Advancement/ Development Opportunities

Compensation

Compensation is commensurate with experience
Annual compensation is based on a 40 hour week

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

Data Entry Administrator (Contract)

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

Data Entry
Title: Data Entry Administrator

Location: Remote

Duration: 4 Weeks

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups. Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities. Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives. Collaborate and consult with mid-level managers or cross-functional business partners. Provide work direction to less experienced Strategy and Execution staff.

Responsibilities:

Will upload documents from previous platform and save to new files then disperse to manager list given.

Qualifications:

Strong Microsoft office skills including Word, Excel, SharePoint and Outlook.
Previous experience in administrative or data entry role.
Strong attention to detail.

Billing & Data Administrator (Remote: AL, AR, IL, IA, KS, LA, MN, MS, MO, NE, ND, OK, SD, TX, WI)

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

Belimed is a leading supplier of medical and surgical instrument sterilization, disinfection, and cleaning products and services. We are headquartered in Zug, Switzerland, and look back on more than 50 years of history. We have offices in 9 countries worldwide and are represented in over 80 countries thanks to a strong network.
Your tasks
As a Billing & Data Administrator you will audit and approve delivered service orders for billing, as well as maintain the service database by entering and updating customer account and equipment information. You will also assist in data collection, data entry, and the extraction of data in the database.

Applications for this opportunity will be accepted from individuals residing in the Central Time zone only.
How you will impact Belimed and our clients
Proof contracts within SAP and make corrections to contracts and maintenance plans
Audit, technically complete, and invoice work orders
Support Field Service Technicians by editing, adding, changing, and servicing work order issues
Identify work order information issues in SAP/NEO systems and see them through to resolution
Adjust service billing and invoices when required
Work with customers, multiple levels of Field Service, and Finance to resolve billing issues
Support internal and external customers with service history detail and service work orders
What you need to succeed
High school diploma or GED
Experience in a role requiring strong attention to detail (ex. data entry, contracts, billing, etc.)
Demonstrated exceptional customer service skills
Organizational skills with high attention to detail
Excellent verbal and written skills
Proficiency in MS Office Suite with emphasis in Outlook, Excel, and Word

Data Entry Clerk

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

As we approach the open enrollment season, we are seeking a detail-oriented and motivated Data Entry Clerk to join our team in a remote position. If you are passionate about accuracy, organization, and contributing to the healthcare industry, we would like to hear from you. As a remote Data Entry Clerk, you will play a vital role in ensuring the success of our open enrollment process. You will be responsible for accurately inputting and maintaining critical healthcare data, enabling us to deliver high-quality services to our clients and members. The Data Entry Clerk position offers an opportunity to make a meaningful impact on the healthcare experience of our community.

Requirements

1. Typing speed of at least 6000 KPH with 90 accuracy.
2. Knowledge of Microsoft Outlook. Excellent spelling, grammar, and communication skills.
3. Must be able to remain seated and use a computer for most of the day.
4. Ability to commit extensive materials and details to memory for Data Entry.
5. Must be organized and meet daily production requirements in a fast-paced and changing environment.

Social Media Video Editor

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

Description
Video production agency with a focus on creating content with a big heart. They primarily create social content across their YouTube channels, as well as pitch and develop content for Twitter, TikTok and Instagram in the form of GIFs, Stories, memes and more. This is a remote position starting off with part time up to 30 hours a week which will turn into full time hours with the potential to get hired on.

Edit upwards of 20x 9×16 social videos per month with a tight turnaround time

● Edit for live events, like red carpets, with quick turnarounds

● Create and deliver 9×16 versions of long form 16×9 edits, typically with clear client direction

● Add engaging graphical design flair to videos when best for the platform

● Quality checks all final deliverables before delivery.

● Expert with Adobe Suite (especially Premiere Pro, Photoshop, and After Effects)

● Other duties as assigned

Requirements
Requirements

Must have examples of your social media edited videos.

● Minimum 3 years of experience as an editor.

● Experience editing social videos for 9×16 platforms like TikTok and Instagram

● Excellent communication skills, time management skills, and a strong work ethic.

● Great motivation to work both as a team player and independently on projects with minimal supervision.

● The ability to maintain strict confidentiality and discretion.

● Ability to work effectively under deadlines across several assignments simultaneously

● A reliable workstation with a fast computer, microphone, and webcam. Reliable internet access and power are required.

Extra bonus skills:

● Graphic design

● Experience editing for live events.

Intervention Specialist, Part-Time

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

Description
Position at Imagine Learning
Great Purpose. Great People. Great Opportunities.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.

We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.

Imagine Your Impact.

The Intervention Specialist provides targeted and intensive supports to students across Imagine Learnings small group targeted instruction in an online environment. The intervention specialist develops content with an understanding of instructional best practices for the identification and implementation of intensive student support. This position works collaboratively and cross-functionally with Synchronous Educational Services teams with the goal of helping students who have diverse needs, grow in, and demonstrate identified competencies.

Position Type: Employment options include regular, part-time position.
Compensation: Base pay is anticipated to be between $19.63 and $20.19. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: This is a US-based remote position.

Envision Your Experience.

In this role you’ll have the opportunity to:

Design and deliver intensive interventions, to small groups of students, using research-based instructional best practices in an online environment.
Collaborate across internal and external teams to determine proper targeted supports.
Communicate support, rationale, and feedback to appropriate stakeholders.
Use data to drive decisions regarding strategies, instruction and paths of growth for students.
Coordinate student transitions with appropriate stakeholders.
Work effectively and efficiently within a communication process for internal and external stakeholders.
Create and communicate an intervention schedule to internal and external stakeholders.
Interface with customers via email, chat, and phone.
Research customer inquiries thoroughly to provide suggestions and resolutions.
Communicate professionally in all written and verbal interactions.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

Minimum of 2 years of teaching or academic intervention experience; or an acceptable combination of education and experience.
Active teaching certification/license is required.
Experience supporting students and educators in a blended, virtual, or online learning environment.
Understanding of student interventions best practices preferred.
Highly motivated with excellent verbal and written communication, presentation, and problem-solving skills.
Ability to generate creative solutions and provide ideas to assist students and educators with a growth mindset.
Self-starter with strong organizational and time management skills.
Ability to handle multiple priorities with demanding timeframes.
Ability to demonstrate sensitivity to the needs and concerns of others.
Ability to work collaboratively with colleagues to create a high-quality results-driven, team-oriented environment.
Willingness and ability to work flexible hours.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, online video chat, and database software.
Ability to provide a current Fingerprint Clearance Card or provide proof of application within 7 days (upon hire)

Ignite Your Career.

Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
Company-paid behavioral health coaching
15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
15 days of accrued annual Paid Time Off (PTO)
Fertility benefits
Paid bonding leave when a new child joins your family
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer hours and annual giving events
A wide variety of professional development programs, including tuition reimbursement

eLearning Developer

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

We Make Knowledge Worth More.

Kajabi is an incredible place to work (if we do say so ourselves). We call our customers our Heroes because they are. We celebrate and support every one of them working to create a thriving business based on what they know and share with the world.

With our robust product features, Heroes have a single ecosystem in which they can publish, market, and sell online courses, membership sites, communities, and other digital products. Tens of thousands of entrepreneurs rely on Kajabi to build and manage their online businesses, and we are proud to have enabled these entrepreneurs to generate over $4.1 billion in sales from nearly 50 million customers to date.

Kajabi is at another inflection point. With over $100 million in revenue and a significant round of funding that values the company at more than $2 billion, we are writing the next chapter in our journey to build a great, enduring company that redefines the knowledge economy. Learn more at www.kajabi.com.

eLearning Developer (Contract with potential to Full-time)
The eLearning Developer is tasked with assessing and creating training content and is focused mainly on video content creation and editing. The role will report to our Senior Manager, Customer Training. We offer a flexible working schedule and are open to remote and local applicants.

The Impact you will make

Partnership: Partner with other e-learning developers, Knowledge & Training as well as cross-functional team members to confirm course specifications and resolve gaps via training needs assessments.
Creation: Utilize tools like Wistia, Mindstamp, Kajabi itself, Figma, Pendo, Rev, Webflow, BigMarker and more to build eLearning courses, live events, learning paths, resources, and/or audio and visual content that will be consumed by our Kajabi customers (and our team).
Design: Utilize UI/UX best practices as well as adult learning theory principles to develop highly engaging landing pages, web copy, email funnels, feedback loops, and general learning experiences for varying audiences throughout the customer journey. Develop learning deliverables in various engaging formats (e.g., courses, games, videos, quizzes, etc.)
Optimization: With data in hand, the E-Learning Developer will partner with the their manager, teammates, and cross functional partners to proactively iterate on course delivery and continually improve their programs and delivery styles. They will also build and optimize processes in partnership with Operations and cross-functional teams to document, record and otherwise capture the customer’s journey with training at Kajabi.
Project Management: Plan, manage, and produce content and courses on time and align those programs with an overall learning outcomes strategy in an ever-changing, fast-paced environment. Address changes and feedback to course deliverables in a timely manner. Align and manage cross-functional relationships to ensure the completion, delivery, and success of each project
Measurement: In partnership with the Knowledge & Training team and other cross-functional teams, measure, evaluate, and report on training outcomes based on Kajabi and team business objectives
Attributes for Success

Bachelor’s degree or equivalent combination of experience and education that enables performance for this position (1-2 years of experience across instructional design, training delivery, content management, and project management)
Great project management skills
Demonstrated record of developing engaging training content for an audience with varied ability; Ability to untangle unique or complex workflows; Comfortable learning and trying new software; Experience in marketing copywriting; UI/UX design experience; Landing page optimization experience
Bonus if you have

Bachelor’s degree and equivalent combination of experience and education that enables performance for this position (1-2 years of experience across instructional design, training delivery, and project management)
Kajabi Team Benefits Package

Company paid premiums for medical, dental and vision insurance for self and family
Company sponsored HSA account
Company 401K, 100% match up-to 6% of employee contributions
Equity
Flexible vacation policy
Telecommuting
Educational Allowances
Fitness incentives package
Company funded mental health resources
Wellness perks
Casual Dress

Senior Customer Support Quality Assurance Specialist

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

Truework is on a mission to create trust in every financial transaction. This is why we build products that enable businesses and consumers to regain control over how their sensitive financial information is shared online. Our platform empowers lenders to complete employment and income verifications quickly and accurately while enabling organizations to automate the verification process and ensure the privacy of their employees’ personal data. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.

At Truework, we are hyper-focused on building products that enable businesses and consumers to regain control over how their sensitive information is shared online. Our platform and services empower lenders to complete verifications quickly and accurately while enabling organizations to automate the verification process and ensure the privacy of their employees’ personal data. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.

We are looking for a Senior Customer Support Quality Assurance Specialist to join our team!

Develop a highly effective quality assurance program for onshore and offshore Customer Support teams, ensuring customers receive diamond-level service from our team.
Build high-quality onboarding and continuous enablement programs for onshore and offshore Customer Support teams, improving our ability to scale rapidly and support customers consistently as Truework launches new and improved products.
Become a hands-on subject matter expert on our Truework product functionality, features & use-cases and Customer Support workflows, ready to jump in immediately and ensure department KPIs are met.

At Truework, you would be responsible for:

Training Program Development and Automation:
Utilize automation tools to optimize training programs, ensuring the highest quality while minimizing resource utilization.
Collaborate with the Head of Customer Support to identify and outline training needs for support specialists.
Feedback Analysis and Improvement Strategies:
Analyze customer feedback to identify recurring patterns and areas for improvement in customer interactions.
Develop strategies to enhance customer support specialists’ performance based on analysis results.
Training Material Creation and Delivery:
Craft comprehensive instructional documents and manuals to guide support specialists in various customer interaction scenarios.
Conduct both group and individual training sessions, tailoring content to address performance gaps and customer feedback.
Support Standards and Quality Management:
Develop and maintain internal quality standards for customer support and call center operations.
Review and evaluate a subset of support agents’ interactions using quality assurance software, providing constructive feedback and facilitating improvement discussions.
Performance Monitoring and Reporting:
Monitor and evaluate inbound and outbound interaction quality, tracking issues and analyzing results.
Create detailed reports reflecting support performance metrics (CSAT, AHT, FRT, QA) and communicate performance to higher management.
What we’re looking for:

5 years prior experience in customer service, quality assurance, and learning & development
Zendesk Support (minimum 2 years as an Admin), Google Workspace, Looker, Tableau or other data analytics or quality assurance software
Prior experience working in a remote work environment
Prior experience working cross-functionally with operations and engineering teams
Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals, from design to implementation.
Bonus: Prior experience designing and managing training programs using learning management software.
About your team at Truework and who you will work with:

Manager:
Tonya Strickland, our Senior Customer Support Manager who heads up the Customer Support team at Truework
Team:
Ben Bullitt, Senior VP of Operations and Support
Kendall Feezor, Customer Success Leader – Working together to ensure Truework’s enterprise customers consistently receive diamond-level support.
Sambhav Jain, Product Leader – Working together to ensure Customer Support specialists become subject matter experts on Truework’s key product offerings.
Cash Compensation:
Our cash compensation for this role is targeted at $38.00 – $42.00 per hour for candidates based at our hubs in New York City & San Francisco. For remote candidates not located in these hubs, this role is targeted at $27.00 – $38.00 per hour. Final offer amounts are determined by multiple factors including candidate expertise and may vary from the amounts listed above.

Benefits

Flexible PTO policy
Learning & Development stipend
Health, Dental, Vision, Life Insurance, STD, LTD
Equity
TruePerks
Commuter, FSA, HSA
401K plan

Benefits Assistant (Temporary – Part time)

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!

Be a part of something exciting, as we are disrupting the restaurant industry! Restaurant365 is the leading provider of restaurant software solutions. We are looking for that “special ingredient” to join the people team as you manage and own the front of the house. As the Office Manager, you will have full autonomy to help invest in our epic culture. You are invited to bring your authentic self into the Irvine office where we provide flexibility, a creative space, and a rewarding environment. Helping restaurants thrive is our passion; if you are looking for a place to Relentlessly Seek Greatness, we want to hear from you!
How you’ll add value:
Provide administrative support with the highest level of confidentiality and professionalism
Work independently or with others to complete special projects through software programs such as PowerPoint, Excel, ADP.
Assist with People Team initiatives
Additional duties may be assigned when necessary
Must be able to work Pacific time
Hourly Role: $30 per hour
6 Month Assignment
What you’ll need to be successful in this role:
2+ years of administrative experience
Discretion, integrity, and confidentiality
Ability to work independently, set priorities and handle multiple tasks with a high level of efficiency and little or no supervision
Proficient in Microsoft Office Suite including Word, PowerPoint, Outlook, and Excel; knowledge of Adobe suite preferred
Capable and confident communicator with a strong positive personal presence; possess highly effective communication skills; must be approachable, hardworking, and enthusiastic
Must be customer service oriented, a team player, and very responsive to needs and requests of others
The ability to be adaptable, flexible, and dependable is a must
Why join our amazing team?
We’re a community that prides itself in creating innovative solutions and producing quality work
Our product is the secret ingredient that makes a real difference to restaurants nationwide
The open concept work environment that we’ve created is causal, collaborative, and cultivates communication

BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

Accounts Coordinator (part-time, remote)

by twochickswithasidehustle | Oct 10, 2023 | Uncategorized

POSITION TITLE: Accounts Coordinator (Remote) – Unlock Your Potential!

Are you ready to embark on a dynamic journey with us?

About Us:

Join our forward-thinking team as an Accounts Coordinator in a remote capacity. We’re not just a company, we’re a community dedicated to excellence. As an Accounts Coordinator, you’ll play a pivotal role in our operations, ensuring the precision and efficiency of our accounts management processes.

Why Choose Us?

Flexibility Meets Potential: Embrace the freedom of remote work with a competitive hourly rate of $25 for up to 29 hours per week. Plus, envision a future where this role blossoms into a full-time position with enticing benefits!

Responsibilities:

Collaborate for Success: Work hand-in-hand with the K-12 Connect Director of Client Services and Account Executives to streamline processes and support contract management, providing vital support to schools and families.

Empower Growth: Assist Account Executives in managing current contracts, making a direct impact on the growth of our organization.

Be the Backbone: Support the crucial task of K-12 Connect tutor scheduling, ensuring a smooth educational journey for all.

Champion Accuracy: Update data, track forms, and monitor reports to maintain an accurate and efficient accounts system.

Connect and Communicate: Be the hub of information, keeping our team and stakeholders updated with clear and concise communication.

Exemplary Service: Provide exceptional customer service to both clients and tutors, ensuring their needs are met with professionalism and care.

Drive Initiatives: Develop and support special projects and other exciting ventures within K-12 Connect, leaving your mark on our progress.

Requirements:

Tech-Savvy Pro: Excel, Google Sheets, and Google Drive should be your playground – showcase your technological prowess!

Master Multi-Tasker: Demonstrate excellent project management skills, attention to detail, and the ability to handle multiple tasks with finesse, even under competing priorities and deadlines.

Service Superstar: A strong background in customer service is a must, ensuring our clients and tutors feel valued and supported.

Communication Maestro: Showcase outstanding writing, organizational, and communication skills – the cornerstones of success in this role.

People Person: Possess strong interpersonal and decision-making skills, fostering healthy relationships within our community.

Discretion and Diplomacy: Maintain a high level of confidentiality, resolve conflicts effectively, and handle employee relations with confidence and poise.

Join us in reshaping the future of education. Apply today and unlock your potential!

Billing Analyst

by Kay Tay | Oct 9, 2023 | Uncategorized

Here at CARS, we are constantly developing technology that innovates how customers and dealers buy and sell their vehicles. In 1998, we invented the car search with Cars.com and revolutionized the way the industry does business. Now, we bring that same boldness, energy, and drive to optimizing solutions across our brands every single day. We are constantly creating new possibilities, traversing uncharted routes and welcoming challenges along the way.

No one ever travels alone here: at its core, CARS is collaboration. Whether it is within individual teams, across departments, or the company at large, our employees support one another across every dimension of life at CARS. We operate as a collective, utilizing all of our diverse strengths to approach problems from every single angle, united by our award-winning company culture and our mission to make car shopping the best experience possible.

As a U.S. News & World Report Best Company to Work For in 2024, we’re obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL, CreditIQ & Accu-Trade.

ABOUT US:

Dealer Inspire (DI) is a leading disruptor in the automotive industry through our innovative culture, legendary service, and kick-ass website, technology, and marketing solutions. Our mission is to future-proof local dealerships by building the essential, mobile-first platform that makes automotive retail faster, easier, and smarter for both shoppers and dealers. Headquartered in Naperville, IL, our team of nearly 600 work friends are spread across the United States and Canada, pushing the boundaries and getting **** done every day, together.

DI offers an inclusive environment that celebrates collaboration and thinking differently to solve the challenges our clients face. Our shared success continues to lead to rapid growth and positive change, which opens up opportunities to advance your career to the next level by working with passionate, creative people across skill sets. If you want to be challenged, learn every day, and work as a team with some of the best in the industry, we want to meet you. Apply today!

Dealer Inspire is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater. Want to learn more?

ABOUT THIS ROLE:

We are seeking an outstanding, talented individual who aspires to apply their intellect, talent, drive, and creativity to be a member of our Billing team.  If you thrive in a changing environment and one that values process improvement, scalability, and input then we have a match!

• Execute the billing processes for all billable transactions from start to finish
• Ensure the accuracy and completeness of all billing transactions
• Monitor and complete changes/updates to all clients’ orders and accounts 
• Proactively collaborate with internal and external teams to identify business issues and quickly develop a resolution
• Prepare ad hoc reporting for clients, management, and auditors
• Data analysis and reconciliations
• Perform other duties as assigned by management
• Ability to work extra hours, specifically during the billing close cycle and for any ad hoc projects. Flexibility in working hours is a must.
• Analyze process and business workflows and develop solutions to prevent delays, backlogs, inefficiencies and minimize internal control issues. Be an active participant in developing solutions for complex problems.  Demonstrate ability to identify risks.

ABOUT YOU:

• Detail-oriented and able to multi-task in a deadline-oriented environment
• Ability to see trends, identify inefficiencies, and make recommendations for improvements via business process or technology enhancements
• Ability to work independently to resolve problems successfully with clients and internal teams
• Analytical and critical thinking skills
• Ability to develop an expertise in the business we support
• Excellent organizational and time management skills
• Excellent communication skills both verbal and written 
• Ability to navigate through ambiguity
• Potential to learn, use, and navigate file sharing programs, such as Google Docs and drives
• Experience with Salesforce preferred
• Intermediate Excel skills (Pivot Tables, VLOOKUP)
• Working knowledge of Mac computer interface

Required Interpersonal Skills:

• Confidentiality, as you will be working with privileged corporate information
• Dependability
• Ability to work in a team environment

Qualifications:

• Bachelor’s degree or equivalent experience

Benefits & Perks*:

• 18 days of paid time off, plus select paid holidays
• Paid Volunteer Day
• Robust Health Insurance Options: BCBS, Delta Dental, EyeMed
• 401k plan with company match
• Subsidized internet access for your home
• Peer-to-Peer Bonus program
• Subsidized gym membership
• Parental Leave
• Life & Disability Insurance
• Tuition Reimbursement

APPLY HERE

Accounts Payable Specialist

by Kay Tay | Oct 9, 2023 | Uncategorized

Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.

Founded by former Zillow executives, Pacaso has secured more than $215 million in growth financing and is valued at $1.5 billion. In March 2021, Pacaso achieved unicorn status (a valuation of $1 billion) faster than any other company in the United States. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more. 

About the Role:

Pacaso is scaling and we are looking for a seasoned Accounts Payable Specialist to assist us in managing our vendor invoices and payments as we grow. As a member of our Finance & Accounting team, you will own all aspects of accounting support at Pacaso. You’ll have full responsibility over all invoices for Pacaso and its subsidiaries, and ensure all invoices are paid to our vendors in a timely manner. Additionally, this role will be responsible for ongoing vendor maintenance, and  reconciling A/P reports on a monthly basis. This role will be critical in ensuring we grow in a well-maintained manner. 

This is an excellent opportunity for someone who is a self-starter, who values autonomy, but also has a customer service mindset and a strong attention to detail.

What You’ll Do:

• Process approximately 500-800 invoices per month, with growing volume
• Vendor maintenance including new setup, electronic payments, collection of proper documents such as form W-9 and certificates of insurance
• Code invoices appropriately and ensure proper approval
• Work with vendors and Property Manager to reconcile issues related to invoices and payments
• Reconcile A/P reports monthly

You’d be a great fit if you have:

• Excellent written and verbal communication skills
• Customer-Service mindset 
• High level of attention to detail, with the ability to work quickly and accurately
• High level of comfort working in a fast-paced, high volume, and deadline-oriented environment
• Experience in various software such as Quickbooks, Rent Manager and corporate ERP systems
• BA/BS/AA degree in accounting, bookkeeping or similar AP certification program with 1-2 years of accounts payable experience
• 5-plus years of direct work experience in accounts payable may be substituted for education degree
• International experience preferred, but not required
• Experience with NetSuite and AvidXchange a plus

You’ll love working at Pacaso because of our …

• Amazing remote-first team and culture.
• Competitive salary and stock options.
• Unlimited, flexible PTO for exempt employees.
• Excellent medical, dental and vision insurance.
• Sponsored memberships to One Medical, Ginger and Carrot.
• 401(k) to help you save for the future.
• Paid maternity and paternity leave.
• Generous home office stipend and monthly cell phone reimbursement.
• Quarterly remote team building events and L&D opportunities.

APPLY HERE

Writer, AfroTech

by Kay Tay | Oct 9, 2023 | Uncategorized

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, Shadow & Act, AfroTech & Talent Infusion, 21Ninety, Travel Noire, and Home & Texture. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary:

Blavity Inc. is seeking a dedicated and skilled Writer to join our team at AFROTECH. As a Writer, you will play a crucial role in shaping our daily news coverage. You will be responsible for crafting well-written, accurate, and engaging content, helping to maintain our high standards of journalism.

This is a 1099 contract role that reports to the Assistant Managing Editor, AFROTECH.

Contractors will be responsible for providing their own equipment, including but not limited to laptop computers, cell phones, or any other electronic equipment required to perform their role.

Responsibilities:

• Craft 3-4 well-researched, engaging, and informative stories per shift that highlight the achievements, innovations, and challenges within the Black tech and entrepreneurial ecosystem
• Keep a vigilant eye on the tech landscape and social media platforms to identify emerging trends, breaking news, and noteworthy events that deserve our audience’s attention
• Develop thought-provoking and insightful questions to conduct interviews with professionals, entrepreneurs, innovators, and thought leaders within the Black tech community
• Pitch and develop original content ideas that showcase unique perspectives, deep dives into tech-related topics, or compelling feature pieces
• Diligently flag and file stories and maintain well-organized records of sources, references, and research materials to facilitate collaboration with editors and fact-checking processes

Qualifications: 

• Education: B.A. in journalism, communication, or a related field
• Required Experience:
  • 1-2 years of experience writing and reporting for a digital news publication
• Preferred Experience:
  • Previous experience in news writing, editing, or journalism
• Technologies: Fluent in Microsoft Office, Google Suite, Asana, and/or comparable project management suite
• Additional Qualifications:
  • Independent, entrepreneurial self-starter who is comfortable taking on a high level of responsibility
  • Comfort with ambiguity and a proven love for transforming unorganized/complex data into rigorously structured, insight-oriented solutions
  • High-energy, company-first, positive attitude; must be motivated to work hard in a fast-paced environment
  • Excellent communication and analytical skills; outgoing and sociable; willing to wear multiple hats 
  • Naturally detail-oriented, with an obsessive need to document and communicate findings
  • Knowledgeable of tech, business, and innovation news, especially related to the Black community

Details: 

• This is a contracted remote, U.S.- based role. 
• Candidates must be authorized to work in the U.S.
• Candidates must be available to work in alignment with the Eastern Time Zone. 
• The pay rate for this role is $25 per news piece and $55 per feature. 

APPLY HERE

Spanish Fact Check Reporter

by Kay Tay | Oct 9, 2023 | Uncategorized

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.

USA TODAY is seeking a reporter fluent in Spanish and English to join its Fact Check Team. This reporter will investigate viral Spanish-language misinformation on social media, debunking falsehoods and elevating truthful information. This is an exciting opportunity to work with a talented team of journalists who set the record straight by telling readers what’s true and how we know that.

The ideal candidate would have a strong background reporting across a variety of subject areas. Fact-checking experience is a plus but not required. Fairness, accuracy and excellent news judgment are paramount, as are strong critical thinking, research and time-management skills. The reporter should also be a team player capable of working collaboratively with editors and reporters throughout our news operation.

We’re looking for someone who is comfortable tackling fact checks on a wide variety of topics, able to move nimbly between claims on health, politics, criminal justice and whatever else is viral and misleading.

This position is remote and can be based anywhere in the U.S. except Alaska & Hawaii. Hours are flexible but should primarily take place during traditional office hours.

Job Level: Reporter II

Minimum Salary: $62,000

Responsibilities:

• Identify claims that are spreading widely and involve worthwhile topics.
• Research every story fairly and thoroughly.
• Write fact checks that are clear, succinct, transparent and unimpeachably fair.
• Work with editors to evaluate what’s working and what’s not and develop ongoing plans to better satisfy team and audience needs.
• Provide great customer service, helping readers find answers and solutions.
• Perform other duties as necessary.

Requirements:

• Fluent in Spanish.
• Bachelor’s or master’s degree in journalism or any other subject or an equivalent combination of education and experience.
• 5 years of experience in journalism.
• Strong critical thinking skills.
• Solid news judgment.
• Knowledge of AP style.
• Strong planning, organizational and time management skills.
• Understanding of metrics, social media and SEO.
• Self-motivation and self-direction.
• Strong collaboration and communication skills.
• Employment is contingent on passing a post-offer pre-employment background check.

Application Instructions:

We are eager to learn more about you and how you fit this role. When you apply, don’t limit your upload to a resume; show us what you’ve done. To do so, put together a single document file that includes the following, in this order:

1. Your resume – one to two pages.
2. A cover letter that outlines how you would approach the job.
3. Links to 3-6 online samples of your work. Show us what you’ve produced or had a hand in that best reflects what you can do in your desired role.

It is important that these items be assembled into a single document and uploaded in PDF format. Completing these steps will ensure that your application receives the highest consideration.

The hourly rate for this role will range between $29.81 and $38.70.  Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable. ​

APPLY HERE

Processor, Intake Assumptions

by Kay Tay | Oct 9, 2023 | Uncategorized

The intake processor will be responsible for reviewing all assumption requests received in the team queue and inbox, provide general information regarding the assumption process to borrowers, and complete intake processing for all loan types.

Essential Job Duties and Responsibilities include:

• Provide general information regarding the assumption process to current and assuming borrowers.
• Perform application/processing intake tasks such as, but not limited to, ordering the VOE, Escrow Analysis, ordering Fraudguard report, reviewing Neighborhood Watch, order Certificate of Eligibility, etc.
• Review all incoming documents received from borrowers and applicants.
• Manage the assumption queue daily and complete all requests within the required timeline.
• Stack documents in system of record to prepare file for underwriting review.
• Data entry into the Loan Origination System.
• Manage the assumption inbox on a daily basis. Respond to emails in a professional and accurate manner.
• Maintain regular and punctual attendance. Comply with all company policies and procedures.
• Performs other related duties as assigned.

Education and/or Experience

• High school diploma required.
• 2-4 years’ experience in the mortgage industry, 2 years is required, some College/Associates Degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience.  Proficient in Excel, Adobe Acrobat and knowledge of various file formats.

Supervisory Responsibilities:

This position is an individual contributor.

Language Skills:

Ability to read and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and solve a variety of concrete variables in situations where only limited standardizations exists. Ability to intemperate a variety of instructions furnished in written, oral, diagram, or schedule form.

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

Job Responsibilities:  

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization. 

APPLY HERE

Senior Member Support Specialist – Social Media

by Kay Tay | Oct 9, 2023 | Uncategorized

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

Who we are

The role of the Senior Member Support Specialist is to directly engage with current and potential members to provide guidance, support, and motivation through Social Media channels and internal community message boards. Assisting members with program, membership, and technical inquiries. 

What you will do

Customer Service:

• Serve as a company ambassador, taking ownership of member issues and/or questions. Escalating  issues to the appropriate team and ensures prompt follow up accordingly to provide full member resolution.
• Deliver a “best-in-class” member support experience to drive satisfaction and brand loyalty
• Establish rapport with members by creating a personalized experience through active listening to understand members’ personal wellness and weight health goals to provide tailored recommendations and encouragement.
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring member needs are fulfilled in a timely and satisfactory fashion.
• Handle high stress interactions and situations and is able to de-escalate appropriately using empathy and ownership.
• Have expert knowledge and understanding of WeightWatchers, including program, in-app experience, and studio offerings..
• Troubleshoot and problem solve technical issues or concerns for members by providing solutions, recommendations, gathering of sensitive information, and/or detailed app information with a sense of urgency while using a positive and empathic approach at all times.
• Be adaptable and willing to learn new tools, technologies, and program innovations.

Social Media/Community:

• Follow brand voice guidelines when responding quickly and professionally to social channel engagements through our aggregated platform and organically (as needed) on Facebook, X, Instagram, YouTube, Tik Tok, and other platforms.
• Fuel engagement on social media platforms by interacting with our community through positive and informative comments
• Assist on all social media campaigns and initiatives, providing insight to member response through tagging and organic channel monitoring
• Proactively identify social trends and/or sentiment shifts, escalating to proper stakeholders when needed
• Complete thorough review of social media posts to ensure that all inappropriate content is removed in a timely manner
• Serve as a brand expert, providing accurate and effective responses for paid ads to support new member enrollment 
• Moderate internal member community, Connect
  • Review and respond, when appropriate, to member posts and comments
  • Review all flagged content to ensure adherence of community guidelines, remove content as needed.
• Alert stakeholders in situations where significant harm or distress is disclosed on social media or Connect community

Who you are

• 5+ years of experience in a high-volume customer service position, or equivalent
  • 1+ years of professional experience within Social Media channels (Facebook, Instagram, X, TikTok)
• Exceptional interpersonal, verbal and written communication skills
• Thrive in a collaborative team environment, while also able to work independently
• Possess a growth mentality, eager to adapt and be flexible in an ever-changing environment
• Strong comprehension skills with the ability to recognize and resolve issues, while maintaining a consistent brand voice
• Superior organizational, communication, and time management skills
• Strong emotional intelligence and resilience
• Proficiency in G-suite and/or Microsoft Office and other web-based applications
• Ability to work a flexible schedule including evening, weekends and holidays 
• HS Diploma/GED equivalent

Preferred Qualifications

• Proficient German and/or French language skills, both written and verbal
• Proficiency in CXM platforms (Sprinklr, Conversocial, Hootsuite..)

APPLY HERE

DIGITAL CONTENT COORDINATOR

by Kay Tay | Oct 9, 2023 | Uncategorized

Hyatt seeks an enthusiastic Coordinator to join our Digital Content Operations team. In this role, you will be collaborating closely with the broader Content Operations team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedule and location

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

This individual will be responsible for day-to-day website content workflows, as part of a team of digital content editors, who support Hyatt hotels globally. The coordinator will be responsible for ensuring adherence to brand standards for all requests and projects and curating strong content while consistently maintaining SEO best practices. The role will include a mix of supervised tasks and independent work in the content management system. This individual will report to the Manager, Digital Content Operations.

•Oversight of day-to-day website content workflows and handling questions/requests through the central ticketing system

•Supporting promotion placements on Hyatt.com platforms

•Ensuring adherence to brand standards for all requests and project

•Curating strong content while maintaining SEO best practices

Qualifications

Experience Required: 

•1-2 years in a functional digital content management role

Experience Preferred: 

•Bachelor’s degree or equivalent in communications, business, or other related

•Certifications/Experience related to Content Management System/Search Engine Optimization system training (Adobe Experience Manager, seoClarity, etc.)

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

APPLY HERE

SEO & Updates Editor

by Kay Tay | Oct 9, 2023 | Uncategorized

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, Shadow & Act, AfroTech & Talent Infusion, 21Ninety, Travel Noire, and Home & Texture. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary: 

Blavity Inc. is looking for an SEO & Updates Editor to help execute on our content strategy. This position is for a full time employee who will be responsible for maintaining and expanding our library of evergreen content, identifying new areas of opportunities for search, as well as ensuring that every article is well structured and optimized for search. The ideal candidate has digital publishing experience, great writing skills, an eye for detail and the ability to perform keyword and competitive research for editorial brands.

This role will report directly to the SEO, Associate Director.

Responsibilities: 

• Write and manage a team of writers
• Copy edit and review written articles to ensure that content follows SEO best practices, is structured and well optimized for search performance
• Perform competitor analysis, SERP analysis and keyword research to identify content gaps and areas of opportunity
• Manage the evergreen content update process, inclusive of but not limited to, scouring our content library for evergreen opportunities, providing update notes and tracking updated content as needed
• Ideate SEO content ideas to editorial stakeholders
• Monitor and report on the effectiveness of SEO strategies and make data-driven recommendations for improvement
• Stay up-to-date on new industry trends and Google’s web standards, and communicate them to stakeholders as needed
• Support SEO editorial projects as needed

Qualifications: 

• Education: Bachelor’s Degree
• Required Experience:
  • At least 2 years of experience working in editorial (and organic search) at a digital media publication 
  • Passion for digital publishing, SEO, and content strategy
  • Familiarity with competitive SEO tools (Semrush, Google Trends); Google Search Console and Google Analytics is a plus
  • 2+ years experience using WordPress (or other content management systems) to author, publish, and edit content.
  • An online writing portfolio demonstrating exemplary writing, editing and SEO skills.
• Preferred Experience:
  • 2+ years writing to acquire customers via Google Search.
  • Proficient with keyword research, on-page SEO, and content marketing best practices.
• Technologies: Fluent in Microsoft Office, Google Suite, Asana, and WordPress CMS 
• Additional Qualifications:
  • Excellent organization and time management skills, with the ability to manage multiple projects simultaneously.
  • Ability to work collaboratively with a positive and can-do approach.
  • Comfortable performing research to ensure our information is accurate and as useful to readers as possible.
  • Independent, entrepreneurial self-starter who is comfortable taking on a high level of responsibility.
  • Motivated to work hard in a fast-paced environment.
  • Excellent communication and analytical skills; willing to wear multiple hats. 
  • Stay up-to-date with the latest SEO trends and algorithms and adjust content accordingly.
  • A healthy appreciation of GIFs and Black culture.

Details: 

• This is a fully remote role, U.S.- based role. Occasional travel may be required. 
• Candidates must be authorized to work in the U.S.
• Candidates must be available to work in alignment with the Eastern Time Zone. 
• The annual salary for this role is $65,000.

APPLY HERE

Application for Online Crowd Worker – US

by twochickswithasidehustle | Oct 9, 2023 | Uncategorized

ID 2014-1179 Country United States
Posted Date 2/8/2021 City Nationwide
Category Web Judging Application Deadline
Language English

Visual Interpreter PTE

by twochickswithasidehustle | Oct 9, 2023 | Uncategorized

Description
Aira is visual interpreting.

We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.

Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.

Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.

By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.

The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As the world’s only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.

As a Visual Interpreter, using our proprietary technology platform, you will answer live video calls from our blind and low vision customers. You will then assist, one at a time, with real-time tasks in countless unique scenarios. Please note you will not be on camera during these live video calls.

From assisting with daily personal routines to professional activities to navigating a dream journey around the globe, Visual Interpreters focus on providing live, personalized support for each customer’s unique requirements during live calls. Here is a to show what the role encompasses and what it’s like to be a part of Aira.

Working as a Visual Interpreter is unlike any other job. We’ve developed our own training and certification process to ensure you’ll be ready and able to assist our customers accomplish any task. While our paid training will expand your communication skills, teach you to use a mix of third-party tools and proprietary technologies, and polish your customer service skills, it’s the actual real-world calls that will challenge and shape your worldview.

Objectives of this Role:

Embody the Aira brand by always being helpful, consistent, creative, and kind.
Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.
Responsibilities:

Clearly and accurately present on-demand visual information to blind and low vision customers.
Consistently answer calls while scheduled.
Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
Maintain strict data privacy standards and confidentiality.
Maintain regular and consistent attendance and punctuality.
Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
Anticipate Explorers’ needs and provide exceptional customer experience.
Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
Set high standards of performance for self and others.
Assume responsibility and accountability for completing assignments and tasks successfully.
Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Follow the Visual Interpreter Code of Professional Conduct

Requirements
Key Skills and Qualifications

The Visual Interpreter:

Is an enthusiastic, eager, and articulate communicator.
Is mission-driven, and has innate problem solving skills.
Adapts well to new technological systems and processes.
Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
Has strong investigative research skills and is tenacious in the pursuit of information.
Utilizes creative problem-solving skills and thrives under pressure.
Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
Has a strong attention to detail.

Qualifications:

A high school diploma or GED equivalent.
Be 18 years of age or older.
Fluent in English.
Right to work in the United States
A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
A computer system that meets our required technical specifications:
Minimum of 8 GB RAM
Windows or Mac computer using Windows 11 or Mac OS High Sierra (no Chromebooks)
Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
Minimum internet speed of 25 Mbps
Must additionally complete Aira Agent Prescreen and Aptitude Test
Minimum Schedule Requirements:

Minimum 25 hours a week
Preferred Qualifications:

A background in customer service, a call center environment, or technical support.
Experience working with people with disabilities or with accessibility technology.
Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
Bilingual in French or Spanish (spoken and written conversational proficiency).
Aira’s Values

We are powered by people
We pursue excellence & hold ourselves accountable for results
We embrace change and agility
We act with integrity, transparency, dignity and respect
We are champions of inclusion, diversity and accessibility

Aira’s Operating Principles

Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
Focus: We operate with a plan, based on our roadmap and aligned to our priorities.
Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
Transparency: We (Employees and Agent Staff) engage in open, honest, and direct, 2-way communication because we trust one another.
Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.
Benefits
$20 base rate 4:00am – 12:00pm PST
+$1 Swing 12:00pm – 8:00pm PST
+$2 Nights 8:00pm – 4:00am PST
+$3 Weekends 8:00pm Friday – 4:00am Monday PST
$400 Annual technology stipend
Paid sick leave
Paid training
100% remote work – always was, always will be
Supportive, integrated team environment with ongoing development opportunities

Auditor, Claims

by twochickswithasidehustle | Oct 9, 2023 | Uncategorized

JOB SUMMARY
The Claims Auditor is responsible for maintaining the execution of pharmacy claims auditing to detect and resolve client fraud, waste, and abuse (FWA) accurately. This position has no direct reports. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.
JOB RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform analysis of prescriptions and other pharmacy related documentation to verify accuracy and validity of billed claims. Accurately document findings.
Research and analyze data related to pharmacy claims independently
Adhere to quality and productivity standards per department procedures
Maintain dashboard assignments in timely manner according to inventory
Identify and refer pharmacies with billing and/or documentation concerns to Special Investigations Unit for additional corrective action
Compile documentation in relation to pharmacy claims audits as it relates to departmental activities
Maintain accurate documentation of pharmacy audit (or project) progress in order to provide accurate and timely feedback to supervisory personnel
Accurate maintenance and organization of contact database and audit documentation
Communicate with doctors, pharmacies and patients, according to audit needs
Assist with research and assembly of reporting documents for clients, CMS, and internal use
Participate in Continuing Education training and webinars to enhance working knowledge of health care FWA
Develop and report department audit results
Other duties as assigned
REQUIREMENTS:

High school diploma or GED
Certified, Licensed, or Registered Pharmacy Technician
Pharmacy technician experience
Proficient in Microsoft Office and industry related software programs
Strong attention to detail and accuracy
Effective verbal and written communication skills
Ability to exercise considerable judgement, maintain confidentiality, and act in diplomatic manner
An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute
A decisive individual who possesses a detail oriented perspective
Sound technical skills, analytical ability, good judgment, and strong operational focus
Ability to work with peers in a team effort
Demonstrated ability to manage multiple priorities and deadlines
A well-organized and self-directed individual who is able to work with minimal amount of supervision
Capability to efficiently complete tasks in a fast paced environment
Ability to work extended hours, weekends, and holidays pursuant with industry demands
PREFERRED QUALIFICATIONS:

Bachelor’s degree in health administration, health sciences or related field
Demonstrated pharmacy claims auditing experience
Medicare Part D knowledge
Pharmacy claims analysis experience
Bilingual in English and Spanish
PBM experience
WORK ENVIRONMENT:

Includes a typical office environment, with minimal exposure to excessive noise or adverse environmental issues.

PHYSICAL REQUIREMENTS:

Ability to sit for prolonged periods of time.

EDUCATION REQUIREMENTS

Education Level

H.S. Diploma or General Education Degree (GED)

Bachelor Degree

Area of Specialization (Marketing, Finance, Pharmacy, Engineering/IT, etc)

health administration, health sciences or related field

LICENSES/CERTIFICATIONS

Licenses/Certifications

Other/List/Reason

Pharmacy Technician

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge, Skills and Abilities

· Proficient in Microsoft Office and industry related software programs

Strong attention to detail and accuracy
· Effective verbal and written communication skills

· Ability to exercise considerable judgement, maintain confidentiality, and act in diplomatic manner

· An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute

· A decisive individual who possesses a detail oriented perspective

· Sound technical skills, analytical ability, good judgment, and strong operational focus

· Ability to work with peers in a team effort

· Demonstrated ability to manage multiple priorities and deadlines

· A well-organized and self-directed individual who is able to work with minimal

amount of supervision

· Capability to efficiently complete tasks in a fast paced environment

· Ability to work extended hours, weekends, and holidays pursuant with industry demands

Medicare Part D knowledge
Bilingual in English and Spanish
WORK EXPERIENCE

Experience

Areas of Experience (Pharmacy, Compliance, E-commerce, Retail, etc)

Pharmacy Technician

Pharmacy Claims Auditing

Pharmacy Claims Analysis

PBM

QUALIFICATIONS
The typical starting pay range for this position is between $20.00-$27.50 an hour although wages can vary based on experience and geography.

SENIOR REGULATORY COMPLIANCE AUDITOR- (Bilingual English/Spanish)

by Kay Tay | Oct 9, 2023 | Uncategorized

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

The Legal & Compliance department ensures our business operations and processes are compliant with all state and federal requirements. They keep Abarca updated on all regulatory and legislative developments to mitigate impact on the services we offer! They’re also the team we go to for channeling services from our external legal counsel and working on matters related to tax, audits, managing codes of conduct as well as corporate, and healthcare law.

As our Senior Regulatory Compliance Auditor, you will be responsible for ensuring successful completion of assigned audit engagements set forth in the company’s Audit Plan. You will manage and carry out operational audit activities as assigned. In this position you are also responsible for applying audit & monitoring techniques to examine documentation, interview employees, and conduct analysis of data to identify deficiencies and best practices in controls and compliance with the Center for Medicare and Medicaid Services (“CMS”) requirements as well as any other relevant agency and organizational policies and procedures. As our Regulatory Compliance Auditor, you need to be knowledgeable about the regulatory requirements that apply to the areas subject to auditing and monitoring activities as conducted under the compliance program.

The fundamentals for the job…

• Manage the execution and documentation of all auditing and monitoring activities, according to the established annual work plan.
• Ensure processes are followed in accordance with policies and procedures and regulatory guidance.
• Perform analysis and trending compliance audits. Continuously evaluate specific audit/monitoring activities and determine if more formal or in-depth interventions are required.
• Prepare clear and concise reports with the evaluations of risk, root cause, and scope of impact of the internal audit findings.
• Develop and implement audit tools based on regulatory protocols and guidance.
• Work with areas to identify root cause and ensure any findings are corrected promptly and documented properly.
• Perform follow-up monitoring as required to assess improvement on findings and ensure effectiveness of corrective actions resulting from previous audit/monitoring activities as well as issue management process.
• Act as liaison between Clients and the Company for the coordination of external audits, facilitating a responsive and responsible audit process, including corrective actions, if applicable.
• Keep up to date with regulatory requirements and best practices.
• Create or review any policies and procedures or training, as needed.
• Establish and manage communication and escalation methods.
• Serve as liaison between Compliance and Abarca business units relating to all audits performed by client or regulatory agencies.
• Coordinate with areas for reporting requirements or audit universe submissions, including gathering reports, performing quality assurance validations and final submission to clients.
• Other Compliance, audit, or reporting requirements activities as needed.

What we expect of you

The bold requirements…

• Bachelor or Master’s degree, in Health Services Administration, Public Health, Health Evaluation or related field. (In lieu of a degree, equivalent relevant work experience may be considered)
• 6+ years of experience in compliance, regulatory and/or audits specific to Medicare.
• Experience in Pharmacy Benefit Manager (PBM) and/ or Health Insurance (Pharmacy Side).
• Experience in Medicare Part-D Audits, Auditing and Monitoring, CMS Program Audits & Protocols and Compliance Program Elements.
• Experience working in collaboration with internal and external stakeholders.
• Experience using problem solving and negotiating skills within a regulatory context.
• Excellent oral and written communication skills, bilingual fluency in Spanish and English is required.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)

Nice to haves…

• Certified in Healthcare Compliance (CHC), and/or Certified Fraud Examiner (CFE), and/or Certified Internal Auditor (CIA).

APPLY HERE

Accounts Payable Clerk

by twochickswithasidehustle | Oct 9, 2023 | Uncategorized

Description
Full-time Remote Position

About Us:
Absolute Dental Group is a leading dental healthcare provider committed to delivering high-quality patient care throughout Nevada. We are seeking a detail-oriented and experienced Accounts Payable Clerk to join our finance team. If you are passionate about accuracy, possess excellent organizational skills, and are proficient with MS Office tools including Excel, we encourage you to apply.

Position Overview:

As an Accounts Payable Clerk at Absolute Dental Group, you will play a critical role in ensuring the smooth operation of our financial processes. You will be responsible for processing vendor invoices, managing various purchasing functions, and providing purchasing oversight to optimize cost-efficiency while maintaining compliance with healthcare industry standards. Proficiency in NetSuite will be advantageous in this role, but not mandatory. This role reports to the Accounts Payable Manager.

Key Responsibilities:

1. Invoice Processing:

· Receive, review, code, and process vendor invoices for accuracy and compliance.

· Resolve discrepancies and issues related to invoices, purchase orders, and deliveries.

· Ensure all invoices are approved for payment in accordance with company policies.

2. Vendor Communication:

· Maintain professional relationships with vendors, addressing inquiries and resolving payment-related issues.

3. Purchasing Oversight:

· Assist in monitoring and optimizing purchasing processes to minimize costs and improve efficiency.

· Assist in the creation and management of purchase orders.

· Ensure compliance with purchasing policies and procedures.

4. Data Entry and Record Keeping:

· Accurately input financial data into the company’s accounting system (NetSuite).

· Maintain organized and up-to-date records of all accounts payable transactions.

5. Month-End and Year-End Procedures:

· Assist in month-end and year-end closing processes, including reconciliations and accruals.

Qualifications:

· High school diploma or equivalent; Associate’s degree in accounting or related field preferred.

· 2+ years of experience in accounts payable.

· Proficiency in MS Office suite of applications, particularly MS Excel

· Proficiency in NetSuite or similar accounting software.

· Strong attention to detail and accuracy in data entry and record keeping.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Familiarity with healthcare industry regulations and compliance is a plus.

· Strong organizational and time-management skills.

· Problem-solving and critical-thinking abilities.

Benefits:

· Competitive salary commensurate with experience.

· Comprehensive healthcare benefits package.

· Retirement savings plan.

· Paid time off and holidays.

· Professional development opportunities.

· A collaborative and supportive work environment.

Curriculum Solutions Coordinator, Part-time

by Kay Tay | Oct 9, 2023 | Uncategorized

We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states:Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

The Opportunity

As the part-time Curriculum Solutions Coordinator, you will report to the Senior Director of Academic Program Management. You will directly support the ongoing maintenance of curriculum for new academic programs and other offerings in several modalities. You are responsible for many activities to ensure the successful launch of new and revised high-quality academic programs. You’ll ensure compliance with the academic governance process, maintain data accuracy in multiple systems, and work with numerous university partners to support the interoperability of curriculum. You will create curriculum-related proposals within the curriculum management system and post-governance audits and reporting. Additionally, you will coordinate the collection of all proposal-relevant information for new and revised curriculum. You’ll ensure that governance committees receive proposals and information following established timelines to make informed decisions. You will provide administrative and operational support to Academic teams in pursuit of curriculum solutions aligned with the needs of our students and learners.

We are a remote-friendly work environment. #LI-Remote

You’ll Get To:

• Collaborate and work with academic teams to coordinate curriculum-related deliverables.
• Ensure curriculum proposals are submitted on time following catalog processing and activation deadlines, reflecting accurate and complete information according to the intentions of academic teams.
• Review new and revised curriculum changes to identify and work with academic teams to remedy any negative impacts on students and systems.
• Monitor submitted curriculum proposals to ensure they receive the appropriate approvals and are addressed at monthly governance meetings promptly.
• Ensure compliance with the academic governance processes.
• Create reports and other essential communications.
• Provide support managing knowledge repositories for curriculum information and documentation.

What we’re Looking For:

• Bachelor’s degree
• 2+ years related experience; additional experience considered in lieu of degree requirements.
• Experience developing working relationships with important partners.
• Must be proficient with Microsoft Office products, such as Microsoft Word and Excel

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

APPLY HERE

Event Programmer (Part-Time)

by twochickswithasidehustle | Oct 9, 2023 | Uncategorized

locations
Work From Home – Florida
time type
Part time
posted on
Posted 30+ Days Ago
job requisition id
JR-59731
Job Summary:

Job Summary:

JOB DESCRIPTION – EVENT PROGRAMMER

Location: Remote

Division: Ticketmaster US

Line Manager: Event Programming Operations Manager

Contract Terms: Part-time, 20 hours per week (including weekends and evenings)

THE TEAM

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

THE JOB

As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.

WHAT YOU WILL BE DOING

This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.

Meet and exceed Event Management service level agreements
Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
Establish and develop relationships with assigned clients
On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

1-3 years experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
Service oriented, with strong organizational and communication skills
Able to successfully handle multiple priorities
Certain degree of creativity, latitude, and problem solving is required
Box Office experience a plus
Overall awareness of the entertainment business is important
Knowledge of how TM departments impact on one another, and on outside clients is a plus
Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
Excellent written and oral communication skills, good organizational skills, and attention to detail
Must be computer literate with excellent data entry skills
H. S. diploma or equivalent required. BA/BS degree is preferred
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

PreBill Specialist I

by twochickswithasidehustle | Oct 9, 2023 | Uncategorized

Description
Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both principles make QMC the partner of choice for emergency medical transportation providers.

QMC is headquartered in Pittsburgh, PA. This position is remote.

Summary:

The PreBill Specialist I works under the direct supervision of the Billing Manager in cooperation with other staff providing pre-billing and coding services. Responsible for accurately and efficiently verifying prebill information, verifying patient demographics, payor information, and transport modifiers before coding. Responsible for ensuring that all of the prebill information is accurately verified and entered in the claim before the coding process. This role is critical in maintaining overall quality goals for transport billing.

To succeed in this role, you must possess in-depth knowledge of billing software and medical insurance policies. The ideal candidate must also be able to demonstrate excellent written and verbal communication skills, as communicating with co-workers, management, and insurance companies will form a large portion of the job.

Responsibilities:

Utilize systems to locate insurance and patient demographic information
Moving claims through various workflows if patient information cannot be located or retrieved
Enter patient information into the claim when appropriate using data entry and attention to detail skills
Follow the QMC process and guidelines to apply appropriate modifiers and payors for the patient transport
Using the telephone to call facilities like hospice or assisted living to confirm appropriate transportation information
Moving claims to the appropriate workflow once patient, payor, and modifier information is correct
Consistently achieve or exceed the daily production metrics and quality goals

Requirements
Qualifications:

High School Diploma or equivalent is required
Certification in Medical Billing and Coding preferred but not required
2+ years of customer service experience is preferred
1+ years of experience as a Medical Biller or similar role preferred
1+ years of Revenue Cycle Management is preferred
Certified Ambulance Coder Certification, Certified Coder, and/or Ambulance Billing experience preferred
Working knowledge of health insurance verification and a basic understanding of major payor groups like Medicare, Medicaid, and commercial insurances preferred
Working knowledge of various state regulations and payor guidelines is preferred
Knowledge of commercial payor databases
Strong computer skills with a willingness to learn our billing platform
The ability to identify problems and escalate issues appropriately to the direct supervisor or manager
The ability to think independently and work as a part of a team
Ability to establish and maintain effective working relationships with patients, clients, and coworkers
Benefits:

Comprehensive & competitive benefit package
Generous 401k Company Match Program
Profit Sharing Potential
Bonus Program Potential
Flexible work schedules
Paid time off and holidays

Posting Specialist I

by twochickswithasidehustle | Oct 9, 2023 | Uncategorized

Description
Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both principles make QMC the partner of choice for emergency medical transportation providers.

QMC is headquartered in Pittsburgh, PA. Remote opportunities may be available for this position.

The Posting Payment Specialist oversees the intake of payments by accepting and processing billing statements and conducting audits for each billing cycle. The Posting Payment Specialist must be able to keep accurate electronic and paper records, maintain accurate billing processes, and demonstrate computer skills, attention to detail, and mathematical ability.

Responsibilities:

Pulls deposits from bank lockbox/website and remits from various websites to post payments
Runs deposit reports to make sure daily deposits are balanced
Posts all payments and denials
Maintains up-to-date knowledge of the accounts being posted, especially schedules and payers
Calls insurance companies when needed to request remits
Acts as a backup to find remits on various websites.

Requirements
Qualifications:

High school diploma or equivalent is required
Must be able to type 35+ words per minute.
Basic accounting principles and medical billing experience preferred, but not required
Basic computer knowledge, and experience with Microsoft Office products including Word, Excel, and Outlook
Customer service oriented; attention to detail, accuracy, and data entry skills
Ability to handle multiple tasks and quickly adapt to changing priorities in a fast-paced environment
Strong organizational and time-management skills
Communication skills (both written and verbal).
Benefits:

Comprehensive & competitive benefit package
Generous 401k Company Match Program
Profit Sharing Potential
Bonus Program Potential
Flexible work schedules
Paid time off and holidays