The intake processor will be responsible for reviewing all assumption requests received in the team queue and inbox, provide general information regarding the assumption process to borrowers, and complete intake processing for all loan types.
Essential Job Duties and Responsibilities include:
- Provide general information regarding the assumption process to current and assuming borrowers.
- Perform application/processing intake tasks such as, but not limited to, ordering the VOE, Escrow Analysis, ordering Fraudguard report, reviewing Neighborhood Watch, order Certificate of Eligibility, etc.
- Review all incoming documents received from borrowers and applicants.
- Manage the assumption queue daily and complete all requests within the required timeline.
- Stack documents in system of record to prepare file for underwriting review.
- Data entry into the Loan Origination System.
- Manage the assumption inbox on a daily basis. Respond to emails in a professional and accurate manner.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience
- High school diploma required.
- 2-4 years’ experience in the mortgage industry, 2 years is required, some College/Associates Degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience. Proficient in Excel, Adobe Acrobat and knowledge of various file formats.
Supervisory Responsibilities:
This position is an individual contributor.
Language Skills:
Ability to read and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Reasoning Ability:
Ability to solve practical problems and solve a variety of concrete variables in situations where only limited standardizations exists. Ability to intemperate a variety of instructions furnished in written, oral, diagram, or schedule form.
Customer Service Relationships:
Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.
Work Complexity:
Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
