Claims and Disputes Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This is a clerical support position supporting our claims and disputes team.

Claims and Disputes Specialist will be responsible for claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.


1. Clerical duties such as heavy data entry and documentation uploading – our team monitors our digital mailroom and a few shared emails and they get the information uploaded to the cases for our investigation team.

2. Ability to perform assigned work in a deadline sensitive environment driven by multiple policies and regulations (e.g., U.C.C., Reg-E, Reg-CC, AML/BSA).

3. Follows defined procedures, policies and precedents; referring unusual situations that require exceptions to team leads, supervisors, or managers.

4. Maintains records and documentation in accordance to regulatory and department requirements/expectations.

5. Responds to inquiries and initiates communication across internal teams this includes claim/disputes and investigation team to resolve problems; providing quality customer service and follow-up. You will interact and handle several shared emails.

Basic Qualifications
– High school diploma or equivalent
– Two or more years of related work experience, or a relevant combination of education, training, and experience

Preferred Skills/Experience

– Competent clerical skills and strong attention to detail is necessary for all roles

– Excellent organizational skills and be adaptable to change
– Proficient computer navigation skills using a variety of software packages including Microsoft Office applications specifically Excel and Outlook.
– Ability to follow defined procedures, policies and precedents
– Ability to identify and resolve/escalate moderate problems with minimal guidance
– Must be able to perform assigned work in a deadline sensitive environment


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 – $26.68 – $29.35