Resource Innovations is seeking a Written Communications Specialist to join our growing team in Salt Lake City, UT. We are looking to employ a Written Communications Specialist with exceptional proofing and writing skills. This role is expected to be a strategic thinker with meticulous attention to detail, working well under pressure, and meeting deadlines. This role also is expected to have excellent interpersonal and communication skills with the ability to multitask and adapt in a fast-paced environment. To ensure success, a Written Communications Specialist should be innovative, organized, and self-motivated with a keen interest in driving strategic messages to key internal and external role-players, via email, chat, or SMS. As a Written Communications Specialist, you will assist with a variety of written communications on behalf of our business processing team and will also be responsible for building and maintaining professional relationships with our clients.
Duties and Responsibilities
- Handling, organizing and routing incoming emails.
- Responding to emails with custom and form responses.
- Creating and editing letter templates for outgoing customer and client communications.
- Evaluating and responding to Chat communications
- Evaluating and responding to SMS communications
- Other duties as assigned
Requirements
- Experience with written communication, including emails
- High School Diploma or equivalent required
- Demonstrated proficiency in Microsoft Office programs, specifically Microsoft Word and Outlook
- Proven organizational, Ability to prioritize and attention to detail skills
- Excellent verbal and written communications skills with clients and all levels of internal employees\
- Self-motivation and exceptional follow-through skills are a must
Preferred Qualifications
- An associates degree or bachelors degree
- Call Center experience or customer service chat experience is a plus
- Experience with Google sheets and mail merges a plus
Benefits
Resource Innovations offers competitive salaries based on candidate’s qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations, with recently acquired Nexant, is a substantially woman-owned and woman-led energy consulting firm dedicated to creating equal access to clean resources through diverse partnerships. The company’s deep roots and broad expertise in resource efficiency, policy development, coalition & partnership building and market-based technology support enable the delivery of highly success energy programs. Nexant brings over 20 years of expertise in demand-side management, grid management and renewables as well as a comprehensive suite of software designed to support these initiatives.
