Retail Operations Specialist

Job Details
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School
Salary Range
$26.12 Hourly
Travel Percentage
Job Category
Admin – Clerical
Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace for four years in a row by the Austin American-Statesman. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

About This Role:

The Retail Operations Specialist is responsible for providing regular oversight of all the operational functions performed by Retail in order to decrease errors, improve efficiency, and ensure compliance with all Retail procedures. The Specialist acts as a resolution resource for Retail team members as well as a Retail liaison for the Credit Union. This position requires the ability to communicate sensitive information to senior levels of management in both written and verbal form.

Job Description:

Effectively participate in initiatives within the Credit Union that impact Retail team members to ensure successful transitions and completion of all aspects of the project
Perform various Quality Control and Risk mitigation efforts across Retail by completing branch certifications, monitoring operational opportunities, researching/reporting branch cash outages, ensuring Retail complies with current Regulations and is aware of Regulation changes, etc.
With a solid working knowledge of Credit Union procedures, products and services, acts as a resource for Retail staff; provides recommendations/insight for various transactions and provides exceptional member service by responding to inquiries in a timely manner
Must be able to operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates
Champion organizational culture both internally and externally; consistently demonstrate Amplify’s service standards and promote same amongst teammates

We believe these underlying skills are the most essential part of the job:

Astute. Your keen eye allows you to uncover inefficiencies while taking all things into consideration.

Problem Solver. You have the ability to quickly analyze an issue and provide a solution that keeps our retail operation moving. If there’s ever a cash outage, you’ll get to the bottom of it.

Informative. You’re an expert communicator and a resource for information. Your ability to articulate that information keeps our retail staff informed and our customers satisfied.

Professionalism. You remain cool, calm, and collected, even in the most stressful situations. Having a clear line of thinking allows us to make the best decisions for our customers.

Integrity. You have an innate capacity to do the right thing, even when no one is looking.

Required Qualifications:

High School diploma or General Education Degree (GED) and 1+ years of financial industry and/or credit union branch operations experience required.
Willingness to work a flexible schedule of Monday – Friday, 8:30 – 5:30 pm CST plus occasional weekends.
Proficient with Microsoft Office products.

Nice to Have, But Not Required:

Prior experience with a 10-key calculator.
Experience with Fiserv DNA banking platform is helpful.
Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations.
Benefits & Other Information
What We Offer

To build a better bank, you must build a better team. We want your time at Amplify to be a jumping-off point for personal and professional success. This means offering growth opportunities – including paid volunteer hours and development programs – that will engage you with the community and help you advance your career:

Customized volunteer opportunities with our signature partners (Saint Louise House, Caritas of Austin, and the American Red Cross).
Additional paid time off for volunteer-related activities.
Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Pay & Benefits

The salary for this position is $54,337.50. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.


Amplify is headquartered in Austin, Texas, and accommodations can be provided for this position at our headquarters office. Alternatively, this position is eligible to work fully remote from the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, and Wisconsin.