Habitat for Humanity International (HFHI) is seeking to hire a self-motivated professional to fill the role of Volunteer Programs Support Coordinator. Reporting to the Associate Director – Global Volunteer Engagement, the Volunteer Programs Support Coordinator will provide operational, coordination and logistical support for a range of current and future volunteer programs, focusing on training and learning efforts. This role is also expected to provide support to the Volunteering Training and Learning Manager in executing key tasks to advance critical goals to maximize the preparation and engagement of volunteers as the work related to volunteer training and learning expands to cover all types of Habitat volunteers beyond Global Village volunteers in future. The Volunteer Programs Support Coordinator will oversee provision of program-related support to volunteer groups that Habitat engages; coordinate volunteer onboarding and training registrations; monitor and implement program policies and procedures; coordinate volunteer-related communications; coordinate post-program evaluations, feedback and follow-up; and maintain accurate records in HFHI’s volunteer management database.
This position may be based remotely within the US and requires 10% travel.
RESPONSIBILITIES
Foundational/Overarching Function
*Provide US-based Habitat volunteers (and beyond when needed) with excellent support, ensuring that their interactions with Habitat are smooth, timely and well-managed and that volunteers are kept informed and are able to access the training and other support they may require at various stages of their journey with Habitat.
Volunteer Support Function
*Provide timely and professional support to volunteers ensuring accurate team tracking and reporting including management of representative mailbox.
*Manage the processing and event registration of responsible volunteer programs, including Habitat and Thrivent Worldwide and Global Village, as well as applications from the Europe and the Middle East region.
*Ensure accurate and timely communications with volunteers engaging in programs under this role’s oversight; respond timely and accurately to inquiries and requests; effectively follow-up with screening, matching, placement, or training; and coordinate program-related external communications to volunteers and other stakeholders.
*Maintain accurate event and participant records in the volunteer management database.
*Support program evaluation monitoring and feedback follow-up.
Product and Process Development Function
*Work on strategic projects as assigned to improve and develop new products, services, and processes related to volunteer program management.
*Propose improvements and follow through with new ways of working and products in relation to volunteer program support.
Volunteer Learning and Training Support Function
*Support in coordinating volunteer learnings and trainings and keep records of training registration and completion.
*Support in content creation for learning resources and training facilitation for delivery to Habitat volunteer audiences.
REQUIREMENTS
*5+ years of experience in a program support and/or customer service-related role.
*2+ years of experience in a non-profit setting.
*Previous program or project management experience.
*Proficiency with Microsoft Office, particularly Excel.
*Strong customer relationship management skills.
*Excellent communication skills (written and oral).
*Strong problem-solving skills, and ability to multitask.
*Motivated and detail-oriented self-starter who can initiate projects and identify and implement process improvements.
*Active support of HFHI values and commitments:
-Humility – We are part of something bigger than ourselves.
-Courage – We do what’s right, even when it is difficult or unpopular.
-Accountability – We take personal responsibility for Habitat’s mission.
-Safeguarding – HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.
PREFERRED
*Experience working with multicultural teams and in cross-cultural settings.
*Experience working with volunteers.
The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.
For work locations in the US, the salary range for this position is between $16.88-$25.29 per hour. The target hiring range for this position is $17.92-$20.03 per hour.
Location: Remote within the US
Job Type: Full-time – Hourly
Employment Type: US Employment
Job Function: Administrative, Operations, US Affiliate
Travel: 10%
