Data Intake Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US virtual working arrangements in the contiguous 48 states.  

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

The Data Intake Administrator will be supporting Stop Loss & Health Claims Services. This role will be assigned less complex data to manually enter data points into the designated template with a high level of accuracy. Individuals in this role will be subject to quality assurance audits and will be expected to escalate any data issues that arise to upper levels within the Data Intake team.

How you will contribute: 

  • Accurately enter data into appropriate data intake template
  • Uses touch-typing to manually enter data elements from PDF reporting into data intake template
  • Meets established metrics for production
  • Meets established metrics for accuracy
  • Possesses basic knowledge in the Data Intake policies and procedures
  • Demonstrates the ability to adapt to new business processes with assistance from upper levels
  • Acts on one’s own or in a team when processing data submissions
  • Understands the importance of accuracy when processing data received
  • Escalates data issues to appropriate team member
  • Processes work items within the team’s standard turnaround time
  • Manages work items within GWEW
  • Communicates when more work is needed or when assistance is needed due work items not being completed in a timely manner
  • Understands the urgency for inputting the data into the system accurately in order to provide a positive client experience
  • Escalates data issues to appropriate team member
  • Positively supports team development by building individual skill level
  • Communicates regularly with Data Intake Team Leads to raise process concerns
  • Attends and actively participates in training provided
  • Works with Team Leads to identify training opportunities
  • Incorporates and utilizes Brighter Way in everyday work
  • Consistently presents positively during team discussions
  • Continuously looks to improve his/her skills by engaging in development opportunities
  • Generates continuous improvement ideas

What you will bring with you: 

  • Medical coding and or data entry experience preferred
  • A basic understanding of the Data Intake policies and procedures
  • High level of detail orientation
  • Ability to work on one’s own as well as part of a team
  • Basic knowledge of Sun Life’s Claims Services
  • Possesses high level of accuracy

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you. 

Life is brighter when you work at Sun Life 

  • Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 
  • Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  
  • A flexible work environment with a friendly, caring, collaborative and inclusive culture  
  • Great Place to Work® Certified in Canada and the U.S.  
  • Named as a “Top 10” employer by the Boston Globe’s “Top Places to Work” two years running 

If you are a California resident, the salary range for this position is: 

  • Southern region: $36,600 – 49,500 annually  
  • Central region: $38,600 – 52,200 annually  
  • Northern region: $41,300 – 55,800 annually  

If you are a Colorado resident, the salary range for this position is $35,000 – 47,300 annually. 

If you are a New York resident, the salary range for this position is $41,300 – 55,800 annually.  

If you are Washington resident, the salary range for this position is $38,600 – 52,200 annually.