OSHA Representative

by Kay Tay | Feb 16, 2024 | Uncategorized

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State EmployerOSHA Representative

PRIMARY PURPOSE: To provide OSHA services designed to assist and support client OSHA recordkeeping obligations, run QC/exception reports, generate routine and ad hoc reports as requested and facilitate client compliance with regulatory requirements.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Reviews, identifies, analyzes and evaluates cases for OSHA 1904 recordkeeping requirements.
• Maintains current knowledge of and adheres to company internal policies and procedures, corporate directives, standard operating procedures, professional account management standards, and client service standards.
• Provides reports, advice, and counseling; generates reports via one OSHA application for OSHA inspectors.
• Conducts QC/exception reports as dictated by best practices and/or team lead.
• Communicates information to include interpretation of regulations to claims staff and determines time loss from work.
• Works with risk services colleagues to help develop prospects into clients.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required. Proficiency in Excel required.

Experience
Two (2) years of workers compensation services or technically related experience or customer services experience or equivalent combination of education and experience required.

Skills & Knowledge

• Oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Proficiency in Excel
• Analytical and interpretive skills
• Good organizational skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. APPLY HERE

Paid Media Specialist

by Kay Tay | Feb 16, 2024 | Uncategorized

Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients. Since launching in 2016, Luxury Presence has been trusted by more than 10,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.

Luxury Presence seeks a highly skilled and motivated Paid Media/Ad Buyer Specialist to join our growing digital marketing team. The ideal candidate will have a proven track record in managing successful paid media campaigns, a strong understanding of various advertising platforms, and a commitment to delivering exceptional results for our clients (i.e. real estate agents). We would love to hear from you if you are an analytical, results-driven professional with excellent communication skills and a passion for digital advertising.

Responsibilities:

• Develop, execute, and manage paid media campaigns across various platforms (e.g., Google Ads, Facebook Ads, Twitter Ads, LinkedIn Ads) to achieve client objectives and KPIs.
• Conduct thorough audience research, segmentation, and targeting to create tailored messaging and ad creatives for different audience segments.
• Analyze campaign data to identify trends, insights, and optimization opportunities that drive campaign performance improvements.
• Regularly monitor budgets and adjust bids to optimize ROI and achieve predefined KPIs, such as CTR, CPL, and ROAS.
• Create and test compelling ad copy and landing pages to improve click-through rates, conversion rates and user experience.
• Stay current with industry trends, platform updates, and best practices to improve campaign strategies and performance continuously.
• Collaborate with cross-functional teams, including creative, technical, and analytics professionals, to develop and execute successful campaigns.
• Effectively communicate campaign performance, insights, and recommendations to clients and internal stakeholders.
• Continuously seek opportunities for professional development to enhance skills and stay ahead in the rapidly evolving digital advertising landscape.

Qualifications:

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field.
• 3+ years of experience in managing paid media campaigns across multiple platforms (e.g., Google Ads, Facebook Ads, Twitter Ads, LinkedIn Ads).
• Strong analytical skills and proficiency in analyzing campaign data to draw actionable insights and optimize performance.
• In-depth understanding of audience targeting, segmentation, and personal development.
• Excellent copywriting skills and a keen eye for design and user experience.
• Familiarity with keyword research tools and techniques.
• Experience with A/B testing and optimization to improve campaign performance.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Strong problem-solving skills and adaptability to stay ahead in a rapidly evolving industry.
• Commitment to ethical advertising practices and maintaining a positive reputation in the industry.

$70,000 – $80,000 a year

Who we are: Luxury Presence is the real estate industry’s most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 9,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry’s most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th.  APPLY HERE

Accounts Receivable Specialist

by Kay Tay | Feb 16, 2024 | Uncategorized

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

What you’ll be doing:

• Responsible for the entry and maintenance of vendor program agreements.
• Collect vendor program allowances based on negotiated terms.
• Prepare quarterly reconciliations of purchases and rebates to ensure allowances are accrued correctly. Identify and communicate cushions and risk.
• Meet monthly collection goals and ensure vendor balances do not exceed 90 days.
• Create invoices for marketing activities, collect funding based on vendor approvals.
• Perform month-end close responsibilities including the preparation of journal entries, schedules, and GL account reconciliation.
• Perform detail audit of prior year vendor programs.

What you bring to the table:

• Superior customer service skills; excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision and think out of the box.
• Strong attention to detail and strong organizational skills.

What’s needed- Basic Qualifications:

• 1+ years of related work experience

What’s needed- Preferred Qualifications:

• Bachelor’s degree in accounting
• Excellent PC skills including Microsoft Excel and Word; Oracle and Brio a plus.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

$50,700-$79,200/year based on location. APPLY HERE

Innovation Strategist, Services

by Kay Tay | Feb 16, 2024 | Uncategorized

Great Minds, a rapidly growing Public Benefit Corporation (PBC) that develops high-quality knowledge building instructional materials for grades PK–12, seeks an Innovation Strategist to join our dynamic Success team.

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Role Overview

The Innovation Strategist supports the exploration and incubation of novel services and support systems that the Great Minds Success team will leverage to enable efficacious curriculum implementations. This role is fundamental to understanding the experience of teachers and district leaders as they navigate new curricula, which will be achieved through market research, rapid prototyping, and user testing. This role also serves as critical enabler of business-oriented goals and will bring a commercial orientation to the design and development of Great Minds services.

While the work is remote, this will also be a highly collaborative position, necessitating a strong sense of teamwork and cooperation. 

Reports To:

• Associate Director, Services Innovation

Responsibilities

• Conduct end-to-end market research on K-12 professional learning to understand customer needs, purchasing behavior, competitive landscape, etc., to support short-term portfolio decisions and long-term innovation hypotheses
• Synthesize market research into discrete customer/user needs to inform a portfolio of innovative ideas that are subsequently tested in districts
• Construct hypotheses for how technology can supercharge the Great Minds customer experience
• Manage a portfolio of innovative ideas in their early stages that support goals of scale, sustainability and impact, researching and recommending ideas that warrant further testing and pilots
• Develop growth strategies for the Great Minds services, in collaboration with other Services Innovation teammates
• Provide timely communication to Service Design & Development leadership to address priorities, challenges, risks, feedback, and other matters as relevant
• Cultivate and maintain a strong and supportive Great Minds culture in all work environments, with an emphasis on trust, collegiality, curiosity, and quality
• Perform other duties as assigned

Job requirements

Requirements

• Bachelor’s degree or equivalent experience
• At least 3 years of professional experience, including at least one year of management consulting, market research, or equivalent experience synthesizing qualitative and quantitative data into insights and recommendations
• Customer-centric orientation with skills to effectively communicate and partner with other teams in a matrix organization
• Ability to scope and execute streams of work independently while adapting to guidance and feedback
• Exposure to the design-thinking process, including but not limited to need-finding, ideation, prototyping, and user testing
• Ability to manage competing priorities, prioritize work streams and resources to meet goals, and communicate effectively with others to achieve objectives and meet deadlines
• Ability to make solutions-oriented decisions through flexible thinking in an ambiguous, fast-paced entrepreneurial environment
• Experience with PowerPoint, Excel, PowerBI, Miro or similar applications

Attributes

• Passion for and commitment to the importance of high-quality, knowledge-rich curriculum and improving K-12 education in the U.S.
• Commitment to high standards, instructional quality, and continuous improvement for oneself and others
• Receptivity to feedback with a focus on reflective practice
• Highly collaborative with the ability to consistently exhibit diplomacy, tact, and integrity with internal and external stakeholders
• Appreciation for the challenges and victories faced everyday by educators
• Empathy, curiosity, and the desire to continually grow as a learner
• Deep belief that every child is capable of greatness

Required Education

• Bachelor’s Degree

Status

• Full-Time

Location

• Remote
• Future travel (~10%) may be required

The base salary range for this position is $70,000.00-$79,000.00, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations.. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position. APPLY HERE

Grant Specialist II (Remote) – Orthopedic Surgery

by Kay Tay | Feb 16, 2024 | Uncategorized

Scheduled Hours

40

Position Summary

Pre and post award activities with minimal supervision/oversight.

Job Description

Primary Duties & Responsibilities

• Assists Research Administrator with the daily post-award activities associated with the management of a large-scale Advanced Research Projects Agency for Health (ARPA-H) grant. 
• Compiles and ensures accurate regulatory compliance of necessary data collected from various sources. Works with Principal Investigator to compile and submit the entire grant according to established agency/university guidelines. Prepare and review all agency forms for submission. Enter grant budgeting documents on line, as needed.
• Serves as internal liaison and grant content representative with grants office to ensure that all funds are set up in a timely manner; prepare any necessary project advances, no-cost extensions, and ensure that funds are carried forward as appropriate.
• Works with OSRS to ensure timely implementation of contracts and subcontracts by examining and supplying the necessary requirements to OSRS.
• Provides complex troubleshooting error resolutions/solutions for grant profile setups and financial reports.
• Tracks and maintains online database of grants submitted, awarded, rejected, etc.
• Organizes and determines proper action plans including the oversight for advanced alerts to PIs of upcoming deadlines for continuation, competitive renewals, progress reports, etc.
• Responsible for ensuring that human and animal study protocols are associated with the applicable proposal or award.
• Responsible for closure of grant accounts. Submits final progress report and final invention statement (if applicable) to the appropriate agency.
• Coordinates the necessary support with internal and external requests for grant-related information (i.e. current biosketches, trainee information, and human/animal protocol approvals, other support).
• Creates, addresses, and processes correspondence of moderate complexity with granting agencies (i.e. inquiries, carry forward requests, change in effort requests, no cost extensions, equipment purchase, and budget reallocation requests).
• Obtains signatures and forwards grant financial status reports to PI and senior leadership.
• Updates grants lists monthly or when new worktags are received.
• Organizes and maintains electronic and hard copy grant files.
• Attends training sessions/seminars related to position.
• Assists senior leadership with special projects as requested.
• Monitors reporting due dates and grants ending.

Preferred Qualifications

• Knowledge of grants management, WU accounting and research administrative systems.
• Knowledge of Workday.
• Strong knowledge of Microsoft Office Suite, especially Excel.
• Ability to work under tight deadlines.
• Strong analytical and organizational skills.
• Attention to details and multi-tasking.
• Ability to learn fast.
• Effective verbal, written and interpersonal communication skills
• Working knowledge of standard accounting procedures and ability to utilize computerized accounting systems.

Required Qualifications

Equivalent of Bachelor’s degree with four years of experience in accounting or related field plus experience in grants administration or eight years of combined education and related experience.

Grade

G10

Salary Range

$48,700.00 – $80,500.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Washington University’s collective success is greatly attributed to the passion and outstanding efforts of our community. Our faculty and staff are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.

WashU prides itself on being a place where people matter and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.

We value the well-being of our people. Washington University strives to create a positive employee experience where faculty and staff thrive, both personally and professionally. Our faculty and staff find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. APPLY HERE

Communications Consultant II

by Kay Tay | Feb 16, 2024 | Uncategorized

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

A Communications Consultant II is primarily accountable for helping to develop and execute stakeholder communication strategies for the organization. This work includes but is not limited to communication counsel, planning and execution, business system stakeholder management and conference content delivery to improve business partner engagement. A primary role includes developing quality, error-free, strategically targeted communications to benefit the business system.

**** Please attach 2 or 3 business writing samples to your application (e.g., business letter, marketing brochure, blog, white paper, business communication, newspaper article). ****  

Key Responsibilities:

• Project Management

• With minimal direction, participates and contributes on projects that are moderate to high complexity

• Lead low complexity projects as assigned

• Tracks own plan performance and project plan or timeline

• Communicates and presents project status

• Actively builds strong relationships among teams and team members to ensure cooperation on project objectives

• Compiles statistical data as it relates to programs, projects and processes

• Actively manages all expenses related to the projects

• Viewed as communication subject matter expert

• With minimal direction, supports the development/design of new plans, programs & processes

Education and Experience:

• 4 year Bachelors Degree (Preferred)

• 2 or more years of experience (Preferred)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations:

• No Certification, License or Registration is required for the job.

Functional Skills:

• Proficient in Microsoft Office

• Strong communication and intermediate project management skills required

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $59,250.00-$96,937.50 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Hands. Greater Together. ℠

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.  APPLY HERE

Renewal Plan Document Manager, Meritain

by Kay Tay | Feb 16, 2024 | Uncategorized

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The Renewal Plan Document Manger supervises and leads a team of 10-12 employees responsible for drafting all renewing business plan document needs. They are responsible for managing inventory of documents and the status of each document from initial receipt through distribution and any future edits that might be needed. The Manager must ensure that all team KPIs are met and will lead Department projects as needed. This position will evaluate the performance of each team member and set department goals to ensure client and business needs are met.

Required Qualifications

• Minimum 3+ years insurance industry experience.
• Ability to work effectively with internal and external clients.
• Familiarity with, and an understanding of the differences in, each type of Plan Document: Summary of Benefits and Coverage (SBC), Summary Plan Document (SPD), and Summary Material Modification (SMM).
• Prior Leadership experience managing production-oriented team(s).
• Ability to work effectively in a fast-paced environment with frequently changing priorities, deadlines, and workloads.

Preferred Qualifications

• Knowledge of self-funded health plans and Third-Party Administrators.
• Prior drafting experience.

Education
Bachelor’s degree and/or equivalent work experience drafting plan documents in a TPA setting.

Pay Range

The typical pay range for this role is:

$54,300.00 – $119,300.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  APPLY HERE

Manager, Revenue Cycle- Payment Posting

by twochickswithasidehustle | Feb 16, 2024 | Uncategorized

Within Surgical Notes RCM, our teammates play a critical role. The Manager, Revenue Cycle- Payment Posting will oversee, enhance, and maintain a properly functioning revenue cycle process through staff development, work integrity and team performance. The Revenue Cycle Manager is responsible for managing a team of Medical Collectors / Accounts Receivable Representatives to effectively oversee revenue cycle operations for one or more clients. This role is responsible to meet or exceed revenue, metrics and objective goals established for the department. This position requires the ability to work in a fast-paced environment. The perfect candidate will have an understanding of various insurance carriers, including; Medicare, Medicaid, Workers’ Compensation, Personal Injury, HMOs, contracted and non-contracted plans. The candidate should be able to recognize issues and effectively resolve them as well as communicate all issues to the Account Manager. This position will require the reporting of all ASC KPI metrics to the Account Manager and Vice President and will be accountable for the adherence of strict metrics. You will be required to work independently, resolve issues with a plan of resolution, and report any delays or issues. 

External Title: Manager, Revenue Cycle Payment Posting 
Internal Title: US RCM Manager 

Reports to: Senior Revenue Cycle Manager 

Duties/Responsibilities: 

• Provide optimal customer service to both our clients and internal team. 
• Track and communicate key metric measures 
• Meet tight deadlines 
• Manage the operations and revenue cycle functions for assigned client(s) to successfully achieve financial and productivity goals 
• Perform regular communication with external clients including ownership of outcomes and deliverables 
• Provide daily management and support to team to ensure they are working effectively and correctly completing assigned tasks 
• Provide oversight and ownership for client accounts receivable and develop plan for maintaining proper coverage on all accounts 
• Troubleshoot problematic accounts, identify trends and root causes, and lead internal and interdepartmental initiatives to resolve issues 
• Demonstrate a high level of commitment to customer service in responding to the needs of internal and external parties or departments 
• Review client cash summary 
• Review posting folder in SharePoint 
• Review account for application of payments 
• Weekly review of ERA/EFT/ACH enrollments 
• Weekly full-scale reconciliation of cash summaries 
• Review payments and adjustment transactions to ensure proper JC is used 
• Resolve Way star balances and reporting on out of balance amount 
• Manage month end duties included confirmation of all refunds posted and total dollars of all posted refunds, total collections recovery for the month, confirm all payment posting batch closed, confirm total recoupments, confirm all month end reports are ran. 
• Maintain communication and escalate issues as needed to Senior Manager 
• Other responsibilities as assigned 

Role Information: 

• Full-Time 
• Salaried 
• Exempt 
• Eligible for Benefits 
• Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds. 

Job Requirements 

Required Knowledge, Skills, Abilities & Education: 

• High school diploma or equivalent 
• 3 years of experience in ASC, Hospital management, or with other healthcare provider revenue cycle operations 
• 3 years of management experience in revenue cycle managing either people or projects 
• 3 years of experience with Payment Posting 
• Knowledge of ICD-10, CPT code, EOBs, financial reports, state and payer specific rules 
• Understanding of HIPAA regulations 
• Working knowledge of all major payers including Workers’ Compensation and Auto 
• Ability to work under pressure while successfully meeting deadlines 
• A positive, open and friendly attitude to colleagues and clients 
• Excellent organization, time management, and prioritization skills required 
• Superior customer service and professionalism 
• Research capabilities when confronted with an issue 
• Advanced Microsoft Excel skills 
• Proficient Microsoft Outlook skills 
• Proficient Microsoft Word skills 
• Ability to work independently and as part of a team 
• Strong attention to detail and speed while working within tight deadlines 
• Exceptional ability to follow oral and written instructions 
• A high degree of flexibility and professionalism 
• Excellent organizational skills 
• Outstanding communications skills; both verbal and written 

Preferred Knowledge, Skills, Abilities & Education 

• Associate’s Degree in Healthcare Management, Business Management or related field  
• Experience working in the majority of the following Practice Management Systems: Amkai, HST, SIS, Advantx, Vision, EPIC Resolute, etc.  
• Experience with Accounts Receivable in an ASC  
• Strong Microsoft Office skills in Excel, Outlook, and Teams 

Physical Demands: 

• Sitting and typing for an extended period of time 
• Reading from a computer screen for an extended period of time 
• Work environment of a traditional fast-paced and deadline-oriented office 
• Working closely with others 
• Frequent verbal communication, primarily over the phone, and face-to-face interaction 
• Working independently 
• Speaking and listening on a telephone 
• Frequent use of a computer and other office equipment 
   

Key Competencies: 

1. Leadership 
2. Customer Service 
3. Initiative 
4. Attention to Detail 
5. Communication 

US Pay Ranges

$65,000—$65,000 USD

Revenue Cycle Representative- ASC

by twochickswithasidehustle | Feb 16, 2024 | Uncategorized

Surgical Notes is hiring for a Revenue Cycle Representative-ASC to assist with timely follow-up and collection on our clients’ third party payor accounts receivable. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude. 

External Title: Revenue Cycle Representative 
Internal Title: US RCM Individual Contributor II 

Reports to: Revenue Cycle Manager 

Responsibilities: 

• Work through book of AR and develop plan for maintaining proper coverage on all accounts. 
• Review aged accounts, trace and appeal unpaid and/or erroneously paid or denied accounts 
• Work all denials and underpayments received within 24 hours by researching steps previously taken and take additional action, as needed to resolve the claim. 
• Obtain pre-authorizations as needed. 
• Work tickler accounts daily to ensure overall health of client accounts receivable. 
• Review and address correspondence daily, including emails from clients 
• Identify trends and inform client lead/manager, as appropriate 
• Escalate issues to client lead/manager, as appropriate 
• Other responsibilities as assigned. 

Role Information: 

• Full-Time 
• Hourly 
• Non-Exempt 
• Eligible for Benefits 
• Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds. 

Job Requirements 

Required Knowledge, Skills, Abilities & Education: 

• High school diploma or equivalent 
• Experience with medical billing 
• Experience working with surgical claims and denials 
• Proven experience working payer denials including but not limited to commercial, government, out of network, workers compensation, and auto-vehicle 
• Proficient with MS Outlook, Word, and Excel 
• Strong interpersonal and persuasive abilities in order to secure accurate and timely payment from patients 
• Ability to work in a fast-paced environment 
• Outstanding communications skills; both verbal and written 
• Positive role model for other staff and patients by working with them to promote teamwork and cooperation 
• Ability to apply commonsense understanding and logic in day to day activities. 
• Ability to work independently and as part of a team 
• Strong attention to detail and speed while working within tight deadlines 
• Exceptional ability to follow oral and written instructions 
• A high degree of flexibility and professionalism 
• Excellent organizational skills 
• Outstanding communications skills; both verbal and written 

Preferred Knowledge, Skills, Abilities & Education: 

• Associate’s Degree in Healthcare Management, Business Management or a related field 
• Experience with healthcare billing and collections  
• Experience working in an Ancillary/Ambulatory Surgery Center (ASC)  
• Paragon and/or athenahealth experience  
• Strong Microsoft Office skills in Teams  
• A working knowledge of IPAs and health plans is required.  
• Comfortable with electronic and manual payor follow-up.  
• Able to quickly identify trends and escalate, as appropriate.  
• Ability to read, analyze and interpret insurance plans, financial reports, and legal documents. 

Physical Demands: 

• Sitting and typing for an extended period of time 
• Reading from a computer screen for an extended period of time 
• Speaking and listening on a telephone 
• Working independently 
• Frequent use of a computer and other office equipment 
• Work environment of a traditional fast-paced and deadline-oriented office 

Key Competencies: 

1. Communication 
2. Attention to detail 
3. Responsiveness 
4. Customer Service 
5. Execution 

US Pay Ranges

$20—$23 USD

Medical Accounts Receivable Representative

by twochickswithasidehustle | Feb 16, 2024 | Uncategorized

Surgical Notes is hiring for a Medical Accounts Receivable Representative to assist with timely follow-up and collection on our clients’ third party payor accounts receivable. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude. 

External Title: Revenue Cycle Representative 
Internal Title: US RCM Individual Contributor II 

Reports to: Revenue Cycle Manager 

Responsibilities: 

• Work through book of AR and develop plan for maintaining proper coverage on all accounts. 
• Review aged accounts, trace and appeal unpaid and/or erroneously paid or denied accounts 
• Work all denials and underpayments received within 24 hours by researching steps previously taken and take additional action, as needed to resolve the claim. 
• Obtain pre-authorizations as needed. 
• Work tickler accounts daily to ensure overall health of client accounts receivable. 
• Review and address correspondence daily, including emails from clients 
• Identify trends and inform client lead/manager, as appropriate 
• Escalate issues to client lead/manager, as appropriate 
• Other responsibilities as assigned. 

Role Information: 

• Full-Time 
• Hourly 
• Non-Exempt 
• Eligible for Benefits 
• Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds. 

Job Requirements 

Required Knowledge, Skills, Abilities & Education: 

• High school diploma or equivalent 
• Experience with medical billing 
• Experience working with surgical claims and denials 
• Proven experience working payer denials including but not limited to commercial, government, out of network, workers compensation, and auto-vehicle 
• Proficient with MS Outlook, Word, and Excel 
• Strong interpersonal and persuasive abilities in order to secure accurate and timely payment from patients 
• Ability to work in a fast-paced environment 
• Outstanding communications skills; both verbal and written 
• Positive role model for other staff and patients by working with them to promote teamwork and cooperation 
• Ability to apply commonsense understanding and logic in day to day activities. 
• Ability to work independently and as part of a team 
• Strong attention to detail and speed while working within tight deadlines 
• Exceptional ability to follow oral and written instructions 
• A high degree of flexibility and professionalism 
• Excellent organizational skills 
• Outstanding communications skills; both verbal and written 

Preferred Knowledge, Skills, Abilities & Education: 

• Associate’s Degree in Healthcare Management, Business Management or a related field 
• Experience with healthcare billing and collections  
• Experience working in an Ancillary/Ambulatory Surgery Center (ASC)  
• Paragon and/or athenahealth experience  
• Strong Microsoft Office skills in Teams  
• A working knowledge of IPAs and health plans is required.  
• Comfortable with electronic and manual payor follow-up.  
• Able to quickly identify trends and escalate, as appropriate.  
• Ability to read, analyze and interpret insurance plans, financial reports, and legal documents. 

Physical Demands: 

• Sitting and typing for an extended period of time 
• Reading from a computer screen for an extended period of time 
• Speaking and listening on a telephone 
• Working independently 
• Frequent use of a computer and other office equipment 
• Work environment of a traditional fast-paced and deadline-oriented office 

Key Competencies: 

1. Communication 
2. Attention to detail 
3. Responsiveness 
4. Customer Service 
5. Execution 

US Pay Ranges

$20—$23 USD

Learning Coordinator

by twochickswithasidehustle | Feb 16, 2024 | Uncategorized

Surgical Notes is hiring a Learning & Documentation Specialist to assist with the training of new hires and re-training of existing revenue cycle staff on department processes.  This training includes all aspects of Revenue Cycle and Medical Coding as well as leadership, soft skills, and administration.  The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.   

External Title: Learning & Documentation Specialist 

Internal Title: US RCM Professional  

Reports to: Learning & Development Manager (Overseeing facilitation, document management, training reporting, learning management system, and contributes to performance feedback)  

Responsibilities:  

• Train assigned staff both individually and as a group as needed on all processes as directed.   
• Evaluate training progress and competency of trainees.  
• Work with key stakeholders to provide feedback on new hire training and bridge transition from new hire training to departmental productivity.  
• Collaborate with key stakeholders on content for training and assist with developing concise written training guidelines and processes for all department functional areas.    
• Create classroom style interactive training for group training sessions.  
• Create web-based training videos on core functional subjects.  
• Provide training on healthcare administration software. 
• Track learning journeys and organize data into reports for analytics. 
• Track learning attendance in the learning management system. 
• Other responsibilities as assigned.  

Role Information:  

• Full-Time  or Part-Time
• Hourly
• Non-exempt
• Eligible for Benefits  if Full-Time
• Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.  

Job Requirements:  

Required Knowledge, Skills, Abilities & Education:  

• High School Diploma or equivalent  
• Some experience with Billing, Collections, Account Receivable, or Medical Coding 
• Some experience with facilitation, teaching, coaching, or mentoring  
• Ability to work independently and as part of a team  
• Strong attention to detail and speed while working within tight deadlines  
• Exceptional ability to follow oral and written instructions  
• A high degree of flexibility and professionalism  
• Excellent organizational skills  
• Outstanding communications skills; both verbal and written  

Preferred Knowledge, Skills, Abilities & Education:  

• Experience working in an Ancillary/Ambulatory Surgery Center (ASC)  
• Strong Microsoft Office skills in Excel, Outlook, and Teams  
• Experience working in UKG Pro Learning  

Physical Demands:  

• Sitting and typing for an extended period of time  
• Reading from a computer screen for an extended period of time  
• Speaking and listening on a telephone  
• Working independently  
• Frequent use of a computer and other office equipment  
• Work environment of a traditional fast-paced and deadline-oriented office  

Key Competencies:  

1. Attention to Detail  
2. Organization  
3. Communication  
4. Collaboration  
5. Staff Development  

US Pay Ranges

$15—$16 USD

Learning Documentation Specialist

by twochickswithasidehustle | Feb 16, 2024 | Uncategorized

Surgical Notes is hiring a Learning & Documentation Specialist to assist with the training of new hires and re-training of existing revenue cycle staff on department processes.  This training includes all aspects of Revenue Cycle and Medical Coding as well as leadership, soft skills, and administration.  The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.   

External Title: Learning & Documentation Specialist 

Internal Title: US RCM Professional  

Reports to: Learning & Development Manager (Overseeing facilitation, document management, training reporting, learning management system, and contributes to performance feedback)  

Responsibilities:  

• Train assigned staff both individually and as a group as needed on all processes as directed.   
• Evaluate training progress and competency of trainees.  
• Work with key stakeholders to provide feedback on new hire training and bridge transition from new hire training to departmental productivity.  
• Collaborate with key stakeholders on content for training and assist with developing concise written training guidelines and processes for all department functional areas.    
• Create classroom style interactive training for group training sessions.  
• Create web-based training videos on core functional subjects.  
• Provide training on healthcare administration software. 
• Track learning journeys and organize data into reports for analytics. 
• Track learning attendance in the learning management system. 
• Other responsibilities as assigned.  

Role Information:  

• Full-Time  
• Salaried  
• Exempt  
• Eligible for Benefits  
• Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.  

Job Requirements:  

Required Knowledge, Skills, Abilities & Education:  

• High School Diploma or equivalent  
• At least 5 years’ experience with Billing, Collections, Account Receivable, or Medical Coding 
• At least 2 years’ experience with facilitation, teaching, coaching, or mentoring  
• Knowledge of insurance billing and compliance  
• Medical terminology, rules and regulations relating to Revenue Cycle  
• Understanding of managed care contracts, insurance and credentialing compliance.    
• Ability to work independently and as part of a team  
• Strong attention to detail and speed while working within tight deadlines  
• Exceptional ability to follow oral and written instructions  
• A high degree of flexibility and professionalism  
• Excellent organizational skills  
• Outstanding communications skills; both verbal and written  

Preferred Knowledge, Skills, Abilities & Education:  

• Experience working in an Ancillary/Ambulatory Surgery Center (ASC)  
• Strong Microsoft Office skills in Excel, Outlook, and Teams  
• Experience working in UKG Pro Learning  

Physical Demands:  

• Sitting and typing for an extended period of time  
• Reading from a computer screen for an extended period of time  
• Speaking and listening on a telephone  
• Working independently  
• Frequent use of a computer and other office equipment  
• Work environment of a traditional fast-paced and deadline-oriented office  

Key Competencies:  

1. Attention to Detail  
2. Organization  
3. Communication  
4. Collaboration  
5. Staff Development  

US Pay Ranges

$35,000—$45,000 USD

Temporary Senior Updates Editor

by Kay Tay | Feb 15, 2024 | Uncategorized

Forbes believes in the power of entrepreneurial capitalism and uses it on various platforms to ignite the conversations that drive systemic change in business, culture and society. We celebrate success and are committed to using our megaphone to drive diversity, equity and inclusion.

Forbes Vetted is seeking a Temporary Senior Updates Editor to join our growing commerce editorial team. 

This is a highly strategic role that will help maintain the success of our evergreen shopping guides and product reviews. In collaboration with the senior strategy editor, you’ll oversee a team of updates writers responsible for optimizing and maintaining our library of evergreen commerce content. Day-to-day tasks will include analyzing commerce KPIs and SEO data to determine which articles should be updated, making formal recommendations around what should be updated within particular stories (internally called an “update brief”), as well as assigning, editing and publishing updates. You will work closely with the senior strategy editor and category editors as well as our SEO and affiliate team leads, so strong collaboration and communication skills are essential. This role reports to the Executive Strategy Editor.

This is a remote role with an option to commute to the Jersey City Forbes office if desired.

Responsibilities:

• Working alongside the senior strategy editor to optimize content for search and improve commerce KPIs of our existing library of evergreen content
• Managing the updates team calendar, including scheduling and prioritizing assignments and ensuring all updates are published in a timely manner
• Directly managing two staff updates writers
• Leveraging SEO and data analytics tools like Google Keyword Planner, SEMrush and Looker to monitor rank of our top priorities, plan content and track performance against team and individual goals
• Using KPIs and competitor research to create content update briefs to guide section editors and updates writers
• Collaborating with category editors to conduct substantive and formatting changes within their section’s content

The ideal candidate:

• 5+ years of experience editing and publishing updated articles, ideally at a commerce publication; a background in working across multiple verticals that we cover is a plus
• Experience managing and mentoring direct reports
• An expert-level understanding of SEO best practices, with the ability to translate them into creative, new ways to strategize
• A strong grasp of commerce KPIs and experience using them to inform content decisions 
• Demonstrated editing and reporting skills, with a meticulous eye for detail
• Stellar time management and organization skills and an ability to independently manage workflow while maintaining open communication with strategy stakeholders
• A focus on user experience and editorial independence, plus an appropriate taste level to be able to curate products for the Forbes audience

The hourly rate for this role is $60.00 – $60.00.

Forbes has estimated the compensation range set forth above in good faith.  The compensation range is what we believe we will offer, and ultimately pay, a successful candidate.  In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company’s pay rates, generally. This said, we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so.  Should we make any such changes, this advertisement will be revised to reflect such revisions.  We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes.  Thank you for your interest in joining Forbes! APPLY HERE

Brand Coordinator

by Kay Tay | Feb 15, 2024 | Uncategorized

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we’re ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you’ll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Brand Coordinator serves as a member of the Brand Team, managing the university’s brand licensing program and providing marketing support for prospective students and employer brand initiatives. In partnership with important partners, including Creative, Digital, Operations, Bookstore, Legal, Campus, Athletics, People Team, and external vendors. You will support branding projects, licensing agreements, and reinforce standards. This is a part time, remote-friendly position working up to 26 hours weekly. #LI-Remote.

Completed applications should be submitted as soon as possible as the job posting may be removed at any time.

What you’ll do:

• Manage the brand licensing program, work with Procurement, Legal, Athletics ensure consistent implementation across the university (e.g., bookstore, employee swag).
• Provide merchandise art approvals for licensed vendors and work with licensing partner to communicate monthly reports and to identify new growth opportunities.
• Maintain and coordinate approval for uses of the institutional trademarks of SNHU in partnership with legal team and approved external vendors, partners, and teams across the university.
• Help ensure across properties that SNHU is supporting required brand standards and support the brand hub. Build a sense of cohesion and processes for adherence to defined standards.
• Provide support on projects and research in partnership with other members of the Brand Team.
• Assist with reviewing career site content changes in partnership with the Assistant Director of the Brand Team.
• Other responsibilities as assigned. Responsibilities can change at at any time.

What we are looking for:

• HSD/GED and 5+ years of related experience or a Bachelor’s degree and 2+ years of related experience (building marketing strategies, managing brand standards and approvals, and collaborating with partners who manage logo art files).
• 2+ years of experience collaborating across multiple partner groups and project coordination while providing outstanding customer service.
• Can relay information in a concise manner to diverse audiences, verbally and in writing.

We believe real innovation comes from inclusion – where different experiences, perspectives and talents are celebrated. So if you’re wondering whether SNHU is right for you, take the leap and apply. You might be just the person we’re looking for. APPLY HERE

Operations Associate, Client Experience

by Kay Tay | Feb 15, 2024 | Uncategorized

Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, the leading cause of death for U.S. adults. Through a connected device and mobile app that uses AI, behavioral science, and personalized digital coaching to drive lifestyle changes, Hello Heart empowers people to embrace healthier behavior, which can reduce the risks of high blood pressure and heart disease. It also helps users catch blood pressure readings that are extremely high and encourages them to talk to their doctor to identify potential risk in time. Validated in peer-reviewed studies and trusted by leading Fortune 500 companies, Hello Heart is easy to use and works alongside an employer’s benefits ecosystem. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network and is part of the CVS Health Point Solutions Management program. Hello Heart is backed by leading VCs including Stripes, Khosla Ventures, IVP, Blue Run and Resolute. Visit www.helloheart.com for more information. 

About the role:

We are seeking a detail-oriented and proactive Operations Associate to join our team. In this role, you will be responsible for various aspects of marketing & customer success operations. As an Operations Associate, you will be a crucial part of our mission, ensuring the smooth execution of our marketing campaigns. With your expertise in marketing QA, you will play a vital role in ensuring the accuracy and consistency of our messaging across different channels.

In addition to marketing QA, you will also be responsible for managing the day-to-day operations of our marketing campaigns, including project management, asset production, and data analysis. You will work closely with cross-functional teams, including design, product, and analytics, to ensure that our campaigns are delivered on time and meet our marketing objectives.

As the ideal candidate, you will have a strong background in marketing operations, with a focus on marketing QA. You will be detail-oriented, with a passion for accuracy and consistency. You will be comfortable working in a fast-paced environment, juggling multiple projects and timelines. Your strong communication skills and ability to collaborate with cross-functional teams will ensure the success of our marketing campaigns.

Responsibilities:

• Monitor, update and maintain the marketing Campaign Calendar (tracking & reporting)
• Manage the day-to-day operations of marketing campaigns, including project management, asset production, and process improvement
• Own end-to-end campaign creation, including proof creation, email/mailer list management, artwork file management, UTM link creation
• Conduct marketing quality assurance (QA) to ensure accuracy and consistency of messaging across different channels: Mailers, Emails, Digital Assets, SMS, Push Notifications, In-App Notifications / Able to audit campaigns and suggest improvements
• Monitor and maintain the marketing platform (Iterable) including organization and upkeep of all components of the platform and validating all data within the platform. Assist with audience segmentation, snippet coding, campaign journey building.
• Own end-to-end incentive fulfillment for campaigns
• Assist with landing page development 
• Facilitate surveys and campaign testing
• Assist with implementing improvements to operational processes to enhance efficiency and productivity across multiple departments
• Stay up-to-date with industry trends and best practices to optimize marketing operations

Qualifications: 

• 2+ years of professional experience across marketing and customer/client success operations, with a focus on QA
• Ability to thrive in a fast-paced, startup environment and manage multiple projects simultaneously
• Relevant industry experience within digital healthcare (strong preference) or SaaS startup enviornment
• Knowledge of working with Salesforce, Iterable, Print solutions, Asana, SurveyMonkey, High Spot is a plus
• Knowledge of HTML is a plus
• Excellent written and verbal communication and collaboration skills to work effectively with cross-functional teams
• Strong analytical skills, tech savvy, learns new tools fast – ex: Google Suite
• Knowledge of B2B2C operations or healthcare industry is a plus, but not required
• Ability to travel up to 15% annually as needed. APPLY HERE

Proposal Writer

by Kay Tay | Feb 15, 2024 | Uncategorized

Kindbody is the leading fertility clinic network and global family-building benefits provider for employers offering the full spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Proposal writer, and copyeditor for RFx responses, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. The RFP manager coordinates and crafts responses for proposals and final presentations. We’re looking for a manager and writer who is resourceful, agile, flexible, and can handle different types of RFP responses for a variety of stakeholders in a fast-paced environment. This role is a full-time position and is remote.

Responsibilities 

• Develop a strong understanding of the fertility and family-building landscape and Kindbody’s key differentiators
• Full life cycle proposal management, including RFx review, scorecard review, master scheduling and project management, proposal team build and coordination, and deadline management
• Build and coordinate proposal teams, collaborate with sales directors to build win strategies customized to RFx, first draft of proposal response, SME assignments, and review / edit proposal input from a variety of stakeholders 
• Responsible for developing standard operating procedures (SOPs) for the proposal process, creation and maintenance of proposal templates and content, identification of operational/process efficiencies, and development of concise and compelling proposals consistent with Kindbody’s value proposition for employers
• Drive a scalable and repeatable response to RFP process including: knowledge database management, message writing, data collection, content synthesis, timeline management, approvals process, and reporting dashboard for program and project progress
• Build and own the Kindbody content library and collaborate with internal teams to develop new proposal content that reflects the latest evolution of our product and positioning
• Maintain, update external RFP databases with consultant and broker partners; scope and build out new databases where there isn’t coverage.
• Maintain and update external profiles, used by HR Professionals to submit proposal requests to vendors
• Lead the drafting of RFP responses and executive summaries; partnering with Sales Directors to ensure that content is tailored to the specific needs of the prospect

• Partner with the broader marketing team to generate new ideas and collateral to best position Kindbody in the market and delight our prospects
• Own relationship with RFP management software Customer Success Manager in order to stay up to date on best practices and product changes

Who You Are

• 3-5 years of experience, including end-to-end management of proposals for commercial prospects
• Strong written communications skills
• Impeccable attention to detail
• Operational mindset; experience optimizing systems and processes
• Experience in a fast-paced environment managing multiple simultaneous projects
• Demonstrated experience with benefits proposals, defining and driving value proposition, messaging, and copy and product summations that tell a story and sell a solution
• Strong understanding of healthcare industry; experience in digital health and/or fertility benefits a plus
• Proficient with slide development (Keynote, Google Slides, PowerPoint) 
• Proficient with both Microsoft Suite and Google Suite
• Ability to adeptly use and navigate proposal software platforms, including Loopio
• Experience with HubSpot preferred
• .

Perks and Benefits

Compensation Range: $110,000.00 – 120,000.00 (dependent on education and years of experience) 

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our full time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees. APPLY HERE

SEO Journalist

by Kay Tay | Feb 15, 2024 | Uncategorized

Newsweek is the global media organization that has earned audience time and trust for more than 90 years. Newsweek reaches 100 million people each month with thought-provoking news, opinion, images, graphics, and video delivered across a dozen print and digital platforms. Headquartered in New York City, Newsweek also publishes international editions in EMEA and Asia. 

Newsweek is looking for an experienced newsroom SEO Journalist with strong content marketing skills. The ideal candidate will have a deep understanding of organic content strategy, search engine optimization factors and a proven track record of executing SEO strategy within a newsroom. We’re looking for someone that’s proactive and can make an impact within our newsroom.

In this role, you will perform in-depth research and content/competitor analysis to conceptualize and produce content for organic search. A primary function of this position will be to contribute to daily newsroom activities including commissioning story ideas, tracking hourly trends, optimizing articles, competitor research, and content performance analysis.

You’ll also be responsible for training editorial teams in SEO best practices, planning content for future events, and developing a long-term newsroom strategy. Your main goal is to help scale content marketing efforts to meet core company KPIs including organic traffic and user engagement.

Qualifications

• At least 2-3 years of experience growing SEO within a newsroom environment.
• Thorough knowledge of content factors directly related to ranking in Google Search (Top Stories) and Google News, including E-E-A-T, topical authority, and on-page optimization.
• Strong proficiency with using Google Trends, Google Search Console, and any real-time content analytics tool such as Parse.ly or Chartbeat.
• Some knowledge or experience with Google Discover.

Responsibilities:

• Create and execute a successful newsroom SEO content strategy for your assigned section.
• Make proactive recommendations to editorial and audience teams throughout the day about trending search topics, SEO-focused article updates, and other optimizations to maximize article reach.
• Create in-depth content briefs that include a general outline, user intent defining, and competitive research. Strategically suggest headlines, meta descriptions, subheadings, related topics, FAQs, internal links, images/graphics, and content length.
• Build and execute a SEO content calendar with topics, content ideas, and other strategic notes for our timely and evergreen strategies. Pre-plan for future articles and events by suggesting coverage, performing keyword research, and compiling impactful SEO recommendations.
• Suggest new topics or coverage areas to reach new audiences and collaborate with editorial, audience, and data teams to execute strategy.
• Perform in-depth competitive analysis on competitor content to understand why a piece of content is ranking and how to create a competing piece that provides substantially more value.
• Deliver impactful training sessions and provide daily SEO guidance to newsroom editors, journalists, and other team members
• Work closely with the SEO Manager to create and scale content marketing strategies to meet core company KPIs including sessions and user engagement
• Ensure all content follows Newsweek editorial guidelines and brand standards

Salary range: $60,000 – $85,000 APPLY HERE

Earn Money with Captioning Jobs from Home

by twochickswithasidehustle | Feb 15, 2024 | Uncategorized

Start working from home in 3 easy steps
Sign up and get approved to caption
Take a grammar quiz and submit a captioning sample to demonstrate your English language and grammar skills. If you’re approved, you can start working right away.
Choose from available captioning jobs
You’ll find hundreds of caption jobs to choose from. Select jobs you’re interested in and work as little or as much as you prefer.
Get paid weekly via PayPal
As a captioner, you’ll get paid every Monday for all audio files captioned and completed the prior week.
Captioning jobs could range from writing captions for YouTube videos to working on closed captions for a movie or a big brand’s marketing videos.
MORE INFO
As online video rises in popularity, so has the demand for skilled captioners. Today, video producers from all industries recognize the importance of accurate, well-timed captions. Because of this, there’s always a steady stream of interesting projects for our captioners to complete.
Benefits of working with Rev
Decide what you want to work on
Pick from a variety of educational videos, movies, TV shows, and more to caption.
Get paid weekly
Receive weekly payouts via PayPal for all work completed. Rev is on-time and dependable.
Choose your own schedule
Work as much or as little as you want, whenever you want. All you need is a computer and an internet connection.

Test Scorer – Remote, Full-time, Days, Mon-Fri

by twochickswithasidehustle | Feb 14, 2024 | Uncategorized

We are looking for motivated, college-degreed people to work as Full-time Remote Test Scorers, Monday – Friday, 8:30am – 4pm, during our busy scoring season, March – June.  

In this position, you will score standardized test questions that need human intellect and reasoning to assess.  The work is project-based and has specific technology requirements.  It also requires that you have the ability to stay focused on producing accurate scoring while working in front of your home computer for hours at a time.

All Test Scorers must have a minimum of a four-year degree and be able to provide documents to verify their degree.  We will also ask you to complete math and writing assessments.

All test scoring is monitored by supervisors based in Eastern and Central time zones.  To work remotely, you need to live in one of the 28 states where we operate, and within either Eastern and Central time zones.

Full-time Work Schedule – 8:30am – 4pm, Monday – Friday. We will ask you to commit to this schedule for the length of each scoring project you work.  Please note that due to limited evening projects, we are no longer recruiting for night shift Test Scorers.

When you apply, we will ask you to confirm that you:

• Have at least a four-year degree and document(s) to verify
• Live in Eastern or Central time zone and in a state where we operate
• Can stay focused and work in front of a computer for hours at a time
• Have a quiet, private workspace and laptop/desktop with:
  • audio capability
  • high-speed internet
  • current Google Chrome browser

The Test Scorer position is an opportunity for you to use your education, work remotely, and become part of a team that is one of the most experienced in the testing industry!  

DRC is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
DepartmentEducation – ScoringRoleTest ScorerLocationsData Recognition CorporationRemote statusFully RemoteHourly salary$18Employment typeTemporary

Raleigh- Data Entry Processor( Raleigh Area- Temporary position)

by twochickswithasidehustle | Feb 14, 2024 | Uncategorized

Job Introduction

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.  

Maximus is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (FEMA).  FEMA’s mission is to help people before, during, and after disasters. In this project, we will support FEMA by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area.

*This position is a Remote – Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our office located at Raleigh NC.

Job Summary

Essential Duties and Responsibilities:

– Collect information from customers and clients

– Enter data into the central database

– Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

– Review data for deficiencies or errors, correct any incompatibilities if possible and check output

– Retrieve data as requested

– Maintain and update the database system as necessary

Minimum Requirements:

– High School Diploma or GED required

– At least six (6) months of customer service/secretarial/telemarketing experience required

– Ability to speak and read English clearly, professionally, and fluently

– Ability to type a minimum of 20 WPM (words per minute)

– Ability to comply with moderate computer usage

– Ability to work nights and weekends, as well as overtime and/or holidays as needed

– Experience with and/or ability to use call center telephony equipment

Education and Experience Requirements

Essential Duties & Responsibilities:

• Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries
• Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
• Attention to detail, ability to multitask is required
• Meet Quality Assurance (QA) and other key performance metrics
• Track and document all inquiries using the applicable systems
• Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
• Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Minimum Requirements:

• High School Diploma or GED required
• At least six (6) months of customer service/secretarial/telemarketing experience required
• Ability to pass a federal background check
• Ability to comply with moderate computer usage including MS Office applications
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Call center experience preferred, but not required

Home Office Requirements:

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• All equipment will be provided by Maximus (computer and headset) but must be picked up in our physical office located at Raleigh, NC prior to your start date.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

The typical salary range of candidates hired is based on the local market. Compensation shall be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation.

Posted Max

USD $17.20/Hr.

Posted Min

USD $17.20/Hr.

Search Quality Rater

by twochickswithasidehustle | Feb 14, 2024 | Uncategorized

Job Purpose

Title: Search Quality Rater – US Only – English – Remote, Fixed Term Employee, Part time
Location: Remote working; You Must currently reside in the following US State: FL, TX, WY, NC, MD, WI, IL, PA, GA, OH, IN, VA, DE, AR, MN, MO, AZ, ID, NE, NM, IA, NH, MI, MT, RI, OK 

Work Schedule: Part time, minimum of 10 hours per week, maximum of 25 hours per week until the end of July 2024 (with possible extention until December 2024).   

Compensation: Fixed $15.00 USD per hour

Experience: No prior experience required

Start Date: February 2024 and March 2024

Overview:

Are you a web-savvy, search expert with a talent for finding things online by using just a few words…. Do you want to influence the future of global AI search. If so, we want you on board!

Working on behalf of RWS, you will test and evaluate how our clients’ search engine responds to everyday searches from everyday people.

Using your search expertise, you will work through a variety of assignments playing a crucial part in enhancing AI data which will be used to improve the online search engine experience of our clients’ users.

You:

• Inquisitive by nature with a real interest in AI
• Have excellent skills in online research
• Enjoy working in a fast-paced environment
• Continually maintain quality and accuracy SLAs
• Have a strong understanding of popular culture in your locale (US)
• Have the self-discipline to stick to a schedule and get the work done despite the potential distractions of a home office.
• Be a critical thinker with ability to analyse information and assess its relevance or significance

Requirements:

• Located in any of the following US States: AR, AZ, DE, FL, GA, IA, ID, IL, IN, MD, MI, MN, MO, MT, NC, NE, NH, NM, OH, OK, PA, RI, TX, VA, WI, WY
• Fluent in English and locale language, with the ability to follow instruction
• Commit to a minimum of 10 hours and a maximum of 25 hours per-week
• Must sign and adhere to project NDA
• Ability to pass an assessment and background checks to onboard as part of the team 
• Have a smartphone and personal computer with reliable internet connection
• Reliable antivirus software to protect your computer as you surf the web
• Must pass training modules and a required test created by our client before commencing work

Work benefits:

• Work from home.
• Work-life balance – maintain your lifestyle while you work.
• Timely payments made directly to your bank account.
   

Apply now to get started!

• Submit your information to our RWS iCIMS Applicant tracking system and complete our application assessment
• If your application is successful, you will be asked to complete a test to verify your skills
• Be enrolled in to further training

NB; Regrettably we are unable to offer a role to anyone who is currently working for RWS as a freelancer or who is currently employed by another company as a “Search Quality Rater”

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

Manager, Healthcare Analytics

by Kay Tay | Feb 14, 2024 | Uncategorized

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. 

The Job

Support SCAN’s value-based partnerships and care delivery efforts with medical groups, independent provider associations (IPAs), hospitals, and integrated delivery systems in this rapidly growing area. Working on a diverse range of projects, leverage clinical and pharmacy claims, demographic, authorizations, and care management data to evaluate financial risk, identify medical economic trends, and assess the performance of clinical programs for quality and financial outcomes. Focus on medical economics, utilization management, care standards variation analysis, and key performance indicator and executive reporting. In collaboration with value-based care leaders, insights will directly contribute to the overall strategy and expansion key objectives.

You Will

Essential Key Job Responsibilities 

• Serve as subject matter expert (SME) and thought leader for care delivery analytics and value-based care/shared risk utilization management analytics methodological and business case questions
• Maintain, enhance, and build reports and dashboards that connect insights to business impacts, and propose actionable strategies to partners and leaders through quick updates and prepared presentations using storytelling and data visualizations
• Research, evaluate and deploy new tools, frameworks and patterns, including identification of gaps and opportunities for improvement of current care delivery businesses.
• Deliver performance reporting to partners and stakeholders, effectively communicating findings and making recommendations for continuous improvement
• Maintain knowledge of operations sufficient to identify causative factors, deviations, allowances that may affect reporting findings
• In conjunction with payer strategy/network management, develop financial models to support optimization, negotiation and expansion of value-based care and shared risk arrangements
• Lead and coordinate standard and ad hoc analytics projects through various complex and challenging situations to completion under time-sensitive deadlines, including review and QA of work of other team members
• Ensure continuous improvement in analytics deliverables and insights that ‘break new ground’
• Develop and maintain technical specifications and end-user documentation for assigned projects and analyses

Essential Partnerships and Attributes

• Interface with SCAN value-based care, direct care delivery, risk adjustment, finance and network management and other cross functional areas
• Build relationships with central analytics teams which add value to the organization by reducing silos
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies

Actively support the achievement of SCAN’s Vision and Goals.

Other duties as assigned.

Your Qualifications

• Bachelor’s or Master’s Degree in Data Science, Statistics, or Business or Healthcare Administration, preferred.
• 3-5 years of experience in care delivery analytics and/or healthcare data analysis
• 2-3 years of leadership experience
• Track record of successful engagement with partners and stakeholders in value-based healthcare models
• Direct experience in Medicare, care management, or utilization management analytics at a health plan
• Proficiency in SQL, Microsoft SSMS, R, Python, SAS, and dashboard tools such as Tableau; Alteryx and Databricks experience preferred.
• Advanced understanding of healthcare informatics and medical economics (i.e.  ICD, CPT, Rev codes, PMPM, utilization rates, case mix, attribution methods, risk adjustment, evidence based or quality metrics, risk segmentation and modeling, clinical episode groupers and other advanced clinical informative software to measure cost and quality of care).
• Excellent communication skills, both oral and written, with the ability to provide formal reports for leadership at all levels.
• Experience navigating and contributing in a matrix environment, with prior corporate experience preferred.

What’s in it for you?

• Base salary range: $106,200.00 to 169,900.00 annually
• Work Mode: Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We’re always looking for talented people to join our team! APPLY HERE

Customer Success Manager, Strategic

by Kay Tay | Feb 13, 2024 | Uncategorized

Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.

We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the role

Reporting to our Director of Customer Success, the Customer Success Manager, Strategic will be responsible for expanding the depth and breadth of Bullhorn products with your customers to ensure continued long-term success. You will help clients define and implement best practices that fit their Customer Success processes and ensure alignment with configurations & best practices to fit the customer’s business needs. This position requires a mixture of strategic consulting, technical expertise, project management, organizational, problem-solving, and advisory skills. The ideal candidate will be comfortable interacting with customers, working autonomously, and driving outcomes.

A typical day will include…

• Being responsible for defining and executing a technical strategy to drive outcomes of existing strategic enterprise  customers 
• Partnering with the Account Management team and customer data to proactively identify customer engagements for immediate improvement in adoption and value
• Prioritizing options and executing next steps to optimize the experience and overall utilization of the solution
• Using your solid technical skills and aptitude as needed – CRM, databases, data integration processes, Salesforce.com, and various SaaS platforms are considered relevant
• Working with an executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders

This role is a fit for you if…

• You have 5+ years of hands on Professional Services/Enterprise product implementation or related experience
• You have prior experience working with Healthcare customers; understanding of the healthcare industry, thought leadership and knowledge of industry nuances.
• You have experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
• You have experience in working with complex, multi-divisional, multi-geographical customers
• You have the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions

What we offer…

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Vacation
• Mental health benefits (EAP & 98point6)
• Full Access to LinkedIn Learning
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Career development opportunities up/across Bullhorn

Bullhorn’s core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human. APPLY HERE

CRM Operations Specialist

by Kay Tay | Feb 13, 2024 | Uncategorized

At MyFitnessPal, we believe health starts with what you eat. We provide tools, resources and support to enable users to reach their health goals. The Marketing team at MyFitnessPal collaborates with all business units to help drive our business forward and help our users achieve their goals. 

MyFitnessPal is seeking a CRM Operations Specialist for our growing marketing team. You will be responsible for the day-to-day preparation and deployment of marketing messages from our customer engagement platform, Braze. You will be the key player in taking the designs created by our Creative team and bringing them to life for the right customers through a combination of HTML coding, creating content blocks, API triggered and API sourced campaigns, and campaign automation.

We are looking for a highly motivated, results-oriented person that thrives in a fast-paced and matrixed environment. We’re looking to add talent that can help further define the culture we’re creating: consumer-centric, curious, and always innovating.

The ideal candidate will be entrepreneurial, data-oriented, and hands-on. 

What you’ll be doing:

• Campaign Execution:
  • Own the build of assets needed for campaigns, including landing pages, emails, audience segmentation, and test setup
  • Create and deploy new marketing campaigns, especially A/B testing, personalization, landing page testing, and other conversion rate optimization experiments
  • Develop complex and customized email campaigns that render across all email clients and look the same as creative supplied (HTML coding)
  • Apply dynamic content rules, create custom content blocks, configure link setup and tracking
  • Quality assurance of campaigns and dynamic content and content blocks
  • Quality assurance using Email On Acid to ensure that all emails render correctly on all devices
  • Content change management
  • Monitor send and deliverability metrics and IP health
• Reporting: Report on marketing email campaigns to assess performance metrics; make recommend adjustments to enhance effectiveness to greater marketing team
• Personalization Enablement: Partner with Data Engineering, Business Intelligence, and mobile teams to identify gaps in data coverage and request new data
  • Manage custom attributes/events 
  • Set up API-triggered and API-sourced content and campaigns
  • Monitor data allotment and make recommendations for feasible data ingestion
  • Troubleshoot data inaccuracies and validate/test data innovations and fixes

Qualifications to be successful in this role:

• 3 – 5 years’ experience working with CRM/customer engagement platforms and large datasets
• Strong technical skills, including in HTML 
• Experience working with Braze (strongly preferred) or similar large-scale customer engagement platform
• Experience with B2C consumer tech products preferred
• Experience working with Instapage or similar website-building platform
• Advanced understanding of web development tools and technologies such as CSS, Photoshop, Dreamweaver and Javascript
• Familiarity with design tools, such as Figma, a plus
• Strong attention to detail
• Strong work ethic and an ability to function in a fast-moving environment
• Strong bias toward action and results-oriented activities
• Passion for learning new skills, expanding experience
• Strong interpersonal communication skills
• Job Location: San Francisco, or Austin Tx,  preferred but open to remote. 

Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities and perspectives to apply.

he reasonably estimated salary for this role at MyFitnessPal ranges from $70,000 – $108,000. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, MyFitnessPal offers a wide range of comprehensive and inclusive employee benefits for this role including healthcare, parental planning, mental health benefits, annual performance bonus, a 401(k) plan and match, responsible time off, monthly wellness and technology allowances, and others.

Exciting Full-Time Employee Benefits, Perks and Culture

Embrace the Freedom: Be a digital nomad, work from anywhere we have operations within the continental U.S. 

Office Vibes: If you prefer working in an office, we’ve got you covered, our HQ is in vibrant Austin, TX.

Face-to-Face Connections: We value personal connections. Enjoy opportunities to meet and connect with your team members in person to help forge meaningful relationships that extend beyond the virtual realm. Teams meet as often as needed and all of MyFitnessPal gathers annually.

Flexibility At Its Best: Achieve the work-life balance you deserve. Enjoy a flexible time-off policy and work on your own terms with our Responsible Time Off benefit. 

Give Back: Use  your volunteer days off to support what matters most to you. Each full time teammate receives 2 days per calendar year to give back to their community through service.

Mentorship Program: Take control of your career through our mentorship program where, if you’d like, you will be matched with a teammate who can help you scale your skills and propel your growth.

Family-Friendly Support: Embrace the journey with confidence and care. Enjoy our paid maternity and paternity leave, to provide time to balance family responsibilities with your career and take the time needed to strengthen family relationships.  We understand the complexities of starting or expanding a family, which is why we provide best-in-class comprehensive assistance for fertility-related matters. 

Wellness Comes First: Live Good Health is one of our core values. Receive a monthly Wellness Allowance, empowering you to focus on your physical and mental well-being by choosing from a range of wellness initiatives, including dedicated mental health days.

Celebrate Greatness: Your hard work deserves recognition! Our reward and recognition platform empowers peers to acknowledge and reward each other for the exceptional contributions they make. 

Elevate Your Health & Fitness: Get access to MyFitnessPal Premium, allowing you to take your fitness, health and wellness journey to new heights.

Unlock Your Potential: Access our virtual learning and development library, and participate in training opportunities  to continuously grow and enhance your skills. 

Championing Inclusion: Our dedicated DEI Committee actively fosters a diverse and inclusive workplace by setting actionable goals and evaluating progress across the organization.

Healthcare Matters: Your well-being is our priority. Take advantage of our competitive medical, dental, and vision benefits that cater to your holistic healthcare needs. Feel secure and supported on your wellness journey.

Secure Your Future: Benefit from our retirement savings program, giving you peace of mind for your financial goals. Reach them sooner with MyFitnessPal’s competitive employer match. APPLY HERE

Research Scientist

by Kay Tay | Feb 13, 2024 | Uncategorized

Humana’s Clinical Strategy and Analytics (CS&A) Team is seeking a Research Scientist 2 (Remote).

Healthcare is rapidly changing, and our members are living longer, often with more chronic conditions. The Clinical Strategy & Analytics team identifies opportunities and build solutions to improve clinical outcomes and lower costs for millions of Medicare Advantage beneficiaries through an evidence-based approach using data analytics, clinical expertise, strategic mindset, and rigorous study designs. In this multi-disciplinary team, you will have the opportunity to work closely with strategy partners and clinicians to shape Humana’s enterprise clinical strategies and initiatives.

The Research Scientist 2 applies mathematical, statistical, and epidemiologic principles to identify trends, assess variable associations or cause-effect relationships, and size potential opportunities using high volumes of complex data. The Research Scientist 2 work assignments are varied and frequently require interpretation of data/information and independent judgement.

Responsibilities

As a Research Scientist, you will:

• Collaborate with analytic and business teams to set objectives, approaches, and work plans
• Leverage a wide range of analytics methods ranging from descriptive to prescriptive to transform high volumes of complex data into analytics solutions and actional insights
• Collaborate with clinicians and clinical informaticists to define various clinical concepts and extract clinical information from medical, pharmacy, and lab claims for analytics and modeling purposes
• Translates analytic results into key takeaways and communicate to business partners
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
• Make decisions regarding own work methods, occasionally in ambiguous situations with general guidance

Use your skills to make an impact
 

Required Qualifications

• Master’s Degree in a quantitative discipline such as Epidemiology, Biostatistics, Economics, Statistics, Clinical Informatics, Mathematics, Data Science, Data Analysis and/or related fields
• Demonstrated strong analytical thinking and problem-solving skills
• Demonstrated strong interest in healthcare and desire to make a positive impact on population health
• Flexible, dynamic personality who can work independently and collaboratively within a multi-disciplinary team
• 2+ years of experience in applying mathematics, statistics, epidemiologic or econometric principals to transform high volumes of complex data into actionable insights
• Clear and concise oral and written communication skills, with a proven ability to translate complex methodologies and analytical results to higher-level business insights and key takeaways 
• Proficient in manipulating and analyzing data with at least one of the programming languages such as Python, R

Preferred Qualifications

• Healthcare or managed care working experience
• Experience working with medical, pharmacy, lab claims
• Experience working with big data and using PySpark, Spark R or Spark Scala
• Experience with causal inference and causal machine learning techniques, and/or advanced machine learning algorithms such as deep learning, NLP, recommender system, network analysis.
• Familiarity with clinical concepts related to a broad range of clinical conditions and disease states, such as oncology, falls, palliative care, behavioral health and/or other chronic conditions
• Deep understanding of healthcare payer economics, and/or other specific healthcare areas such as EMR, Episode grouper, utilization management, value-based care, low value care etc.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$69,800 – $96,200 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. APPLY HERE

Retirement Plan Business Analyst (must have OMNI experience)

by Kay Tay | Feb 13, 2024 | Uncategorized

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

***Currently have 2 openings on this team***

Voya Financial seeks an experienced Retirement Implementation Business Analyst with OMNI experience to manage the transition of Large Corporate Market 401k Plans & TEM/Tax Exempt to Voya as well as for documenting and testing existing client upgrade/enhancement projects.

Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home.

The Contributions You’ll Make:

· Formulates and defines system scope and objectives through best practice research and fact-finding, combined with knowledge of applicable business systems and industry requirements.

· Develops or modifies processes to resolve moderate to complex business issues (i.e. financial payroll, demographic payroll, & feedback payroll), and formulate desired results; includes analysis of business and user needs, documentation of business requirements, and translation of business requirements into functional requirements.

· Competent to work at a high technical level for most phases of implementation projects; considers the broader business implications of proposed solutions to current and future business needs.

· Ability to identify applicable technology alternatives to given business problems using applied research and development tools; reviews new products/services using pre-established evaluation criteria.

· Supports design, build and test planning phases in Omni for medium to large scope enhancements and projects.

· Supports project manager by developing detailed project information such as detailed scope information, test plans, evaluation criteria and results, etc.

· May utilize requirement management tools like Quality Center as an example.

Minimum Knowledge & Experience:

· 3-5 years of OMNI experience required (7.4 preferred)

· Detailed knowledge of retirement plans and services

· This is a client facing role – Excellent communication skills required

· Proven problem solving skills, detail oriented.

· Proven technical proficiency and desktop computing skills.

· Able to multi-task and possess the ability to reprioritize tasks as necessary.

Preferred Knowledge & Experience:

· Bachelor’s Degree or equivalent experience in a directly related field.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $67,700 – $112,850 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year. APPLY HERE

Senior FP&A Revenue Manager

by Kay Tay | Feb 13, 2024 | Uncategorized

Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

The Role: 

Carrot Fertility is seeking an experienced Sr. FP&A Revenue Manager to join our dynamic finance team. The Sr. FP&A Revenue Manager will play a pivotal role in shaping Carrot’s financial planning and analysis processes by maintaining and refining our Sales Capacity Model and developing and maintaining the Monthly Recurring Revenue (MRR) model. Reporting to the Senior Vice President of Finance, this individual will work closely with the sales and sales operations teams to drive data-driven decisions related to new customer acquisition, expansion, churn, contraction, and more.

Key Responsibilities:

• Collaborate with cross-functional teams, including Sales and Sales Ops, to gather and analyze data to maintain and update the Sales Capacity Model.
• Develop and maintain the Monthly Recurring Revenue (MRR) model to provide insights into CARR, revenue performance and projections.
• Generate regular reports and analyses to track key performance indicators related to new logos, expansion, churn, and contraction.
• Work with Sales and Sales Ops to understand and model different scenarios, providing insights to drive strategic decision-making.
• Develop revenue forecasts, budgets, and long-range financial plans, working in partnership with leadership.
• Conduct in-depth financial analysis to identify trends and opportunities for revenue optimization.
• Identify areas for process improvement, automation, and increased efficiency in revenue reporting and analysis.
• Present findings and recommendations to senior management and other key stakeholders.
• Stay updated on industry best practices and trends in FP&A to continually enhance the department’s capabilities.

The Team: 

This role will partner cross functionally across several teams, including sales, sales operations, sales enablement, customer success, accounting and business intelligence.

Minimum Qualifications: 

• Bachelor’s degree in Finance, Accounting, Business, or a related field
• 7+ years of experience in financial planning and analysis, with a focus on revenue modeling and forecasting.
• Strong proficiency in financial modeling and data analysis tools (e.g., Excel, SQL, Tableau, etc.).
• Familiarity with building and maintaining a sales capacity model

Preferred Qualifications:

• Familiarity with financial software and NetSuite is a plus.
• Experience collaborating with Sales and Sales Ops teams. 
• Knowledge of SaaS and subscription-based business models is a plus.  Within the healthcare industry even better!
• Excellent communication and presentation skills.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Has management (of people) experience.
• A passion for data-driven decision-making and a proactive approach to identifying opportunities for improvement.

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $145,000-$170,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company’s Most Innovative Companies, CNBC’s 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. 

Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune’s Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. APPLY HERE

Content Creator (Social Media) – Contract

by Kay Tay | Feb 13, 2024 | Uncategorized

At Apartment List, we’re on a mission to find every renter a home they love at the value they deserve. Finding the right place to live is one of the most important, time-consuming and expensive decisions that all of us make. Getting it right matters. We’ve helped millions of families find a home they love, and we’re just getting started.

As a Content Creator (Social Media) at Apartment List, you will play a key role on our Brand Marketing team in developing and executing our organic social media strategy. Reporting to our Sr. Brand Marketing Manager, you will create short-term video content, manage our renter social platforms (Instagram, TikTok, and Pinterest), and facilitate external creator and influencer relationships.

Social Media is one of the few channels where we can continue to engage with renters throughout their lifecycle. As our first-ever in-house content creator, you will help us up level these channels by creating highly engaging content and building a strong renter community. You will work closely with key cross-functional teams and turn organic social into a strategic business lever for driving brand awareness and renter demand. The ideal candidate is highly creative, nimble, and self-motivated, has excellent communication skills, and is a team player.

*** This is a part-time, contract position (25 hours per week), with potential to increase hours at a later date. The target pay range for this position is $40/hr – $50/hr. This position is primarily remote, but preference will be given to Bay Area candidates for in-person collaboration opportunities.

Here’s what you’ll do as part of the team:

• Content Creation: Create entertaining, “of-the-moment” video content that resonates with our audience across Instagram, TikTok, and Pinterest.
• Content Calendar & Platform Management: Build monthly content calendars, craft post copy, and schedule content based on platform best practices.
• Influencer Marketing: Source, build relationships, and manage day-to-day communications with content creators (both video & photo) that align with our target audience.
• Community Building: Craft on-brand responses to comments and engage with like-minded accounts and platforms to build our renter community. Don’t worry, our Renter Success team will handle any product or customer service-related inquiries.
• Cross-Functional Collaboration: Work closely with internal Design, Performance Marketing, PR, Content, Product, and Renter Success teams to create social-first content and support their various initiatives.

Here are the skills and experience you’ll need to be successful:

• You have at least 2-3 years of social media management and/or content creation experience at a B2C brand, agency, or freelance work.
• You have experience with B2C Instagram & TikTok. Experience with Pinterest is a plus.  
• You have a portfolio of work that exhibits your content creation abilities.
• You are highly skilled with in-app editing/creator tools across social platforms and video and design tools like CapCut and Canva.
• You have strong communication skills and storytelling abilities both on and off-camera and a passion for building online communities.
• You have an eye for good creative and general aesthetics, and you’re eager to showcase how organic social is a strategic channel for our greater brand vision. 
• You can streamline multiple workflows seamlessly and have experience using project management tools like Asana.
• You are well-versed in online culture and stay up-to-date on the latest trends. You aren’t afraid to quickly jump on a branded opportunity or pitch an out-of-the-box idea.

Here’s what’s in it for you (full-time employees only; does not apply to contract roles): 

• Competitive Compensation: Including annual salary, pre-IPO stock options, and other financial compensation (if applicable)
• Medical, Dental, and Vision Coverage: 100% of premiums covered for you AND all of your dependents
• Unlimited Flexible Time Off: Unlimited FTO in addition to 12 company holidays per year, quarterly “recharge” days, and a week-long holiday break
• Home Office Reimbursement: To cover home office furniture and supplies, monthly home internet, and monthly cell phone (if applicable)
• Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
• Parental Support: Generous parental and family leave, fertility benefits, and employer-sponsored stipends towards family forming services
• 401k Plan: To support you in your individual retirement goals
• Team Events: Frequent team-building events, fun team off-sites, and bi-annual company meetups
• Commitment to DEI: To prioritize Diversity, Equity, and Inclusion within our workplace and to stay true to our values and mission
• Mentorship and Training: To get you onboard quickly, learn new professional skills, and invest in your career development
• Impact and Visibility: To expose you to and provide the opportunity to work on highly strategic initiatives that will transform the business
• Encouragement and Empowerment: To explore and adopt new technologies and drive meaningful decisions and outcomes

At Apartment List we believe that everyone deserves a home they love AND a career they love. We strive to build a diverse team that is a reflection of the people we serve; this is made possible through our commitment to fostering a culture of diversity, inclusion, equity, and connectedness.  APPLY HERE

Data Analyst – Data Entry

by twochickswithasidehustle | Feb 13, 2024 | Uncategorized

Juristat is building an innovative suite of products, and we need the team to create those tools. We’re seeking a highly motivated and organized individual to join our data team as a Data Analyst. This team is responsible for acquiring and analyzing the most complete and accurate data available to grow our products and inform our business strategies.

This particular team member will be responsible for analyzing incoming legal documents in real-time to detect and correct errors in our processing, enter data from the source documents into templates, annotate legal documents, and provide feedback to others, to improve our proprietary artificial intelligence.

This role is 100% remote work-from-home. If you possess high attention to detail and a strong work ethic – this is the job for you!

ABOUT THE POSITION

Your responsibilities will include:

• Collecting and analyzing digital documents and related data
• Reviewing data and documents for errors
• Entering, correcting, and formatting data from source documents
• Working cooperatively with other Juristat team members
• Consistently meeting individual and team performance objectives
• Becoming familiar with Juristat’s tools and systems in order to understand all team-related internal systems, processes, and procedures
• Potential to grow into a larger role, based on performance, skills, and experience

This is an entry-level position with a salary range of $30-$35k/year, plus overtime (not required). There is room for potential growth into leadership, training/development, technical, or revenue positions. To learn more about working at Juristat, visit our career page and our DEI page. We offer a fully remote work environment, flexible work times, flexible PTO, multiple health insurance plan choices, a 401k, and company-funded equipment.

ABOUT YOU

There are several qualities that make you stand out as the right person to fill this position. In particular:

• You are extremely organized and possess high attention to detail
• You have a strong work ethic
• You are trustworthy and can maintain confidentiality
• You are skilled at typing and using digital word processors, such as Microsoft Word and/or Google Documents, as well as other similar computer applications
• You are knowledgeable of correct spelling, grammar, and punctuation
• You can quickly adapt to new processes and procedures as our team grows and our processes rapidly improve
• You are excited to learn about our current processes and infrastructure, and willing to provide creative suggestions to improve our workflow as you grow in your role

Juristat is an equal-opportunity employer. We’re excited to work with people no matter their race, color, creed, religion, veteran status, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, marital status, pregnancy status, or mental or physical disability.

We actively work to develop and maintain fully inclusive workspaces. We recognize that career gaps, career changes, personal hardship, or experiences with workplace discrimination can discourage some spectacular candidates from applying. Please do not hesitate to apply — we’d love to hear from you.

Note: 

• While this is a fully remote position, we can only consider those whose legal residence is in Texas, Colorado, Missouri, Virginia, Maryland, and Illinois.
• All correspondence related to this position will come from a Juristat hiring manager or authorized recruiter. Protect yourself against scammers who imitate company job listings. Read more about how to protect yourself against these scams here.

– – – – – –

ABOUT JURISTAT

We believe the key to that success is building a team of self-motivated, curious people who get things done.

We don’t care what you wear to work, what you look like, or if you prefer to work remotely forever. All we care about is that you have an unflinching drive to do your best.

“In 2012, a lawyer, a data scientist, and a software developer walked into a startup event…”

Yes, our beginnings read like the start of a joke. But in bridging the gap between the legal industry and the technology worlds, we built a suite of tools unlike any other on the market.

Obtaining a U.S. patent is a springboard to innovation. But the process can be time-consuming and expensive. We aim to remove as much guesswork as possible from the patent application process. And since 2012, law firms and corporate legal teams have trusted Juristat’s data analytics and workflow automation solutions to do just that.

Here at Juristat, we continue to work towards that bold vision for the future of the legal industry. With each new product iteration, we’re one step closer to realizing our mission – to bring more transparency, predictability, and equity to patent prosecution.

We’re obsessed with improvement – in our products, our processes, and ourselves.

As an organization, we thrive in small teams that allow us to be fast and flexible and avoid the bureaucracy that slows growth. We are driven by opportunity and our passion for creating change.

WHAT WE OFFER

We enjoy working in a safe, welcoming, and inclusive environment. We all agree to follow a code of conduct. Additionally, we show our team members that we value them by offering the following:

• Remote position with no pressure to ever come back to the office
• Flexible personal leave policy
• Competitive salary
• Medical, dental, and vision coverage
• 401k with up to 4% company match
• Professional development funding
• Fun and flexible work environment

Juristat is an equal-opportunity employer. We’re excited to work with people no matter their race, color, creed, religion, veteran status, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, marital status, pregnancy status, or mental or physical disability.

Risk Adjustment Coder

by Kay Tay | Feb 12, 2024 | Uncategorized

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Candidates for this position must be in either the Eastern or Central Time Zone

Position Purpose: Codes, abstracts and analyzes inpatient and/or outpatient medical records using the most current International Classification of Diseases, Tenth Revision (ICD-10) for CMS risk adjustment purposes.

• Codes, abstracts and analyzes inpatient and/or outpatient medical records using International Classification of Diseases, Tenth Revision (ICD-10). Always coding to the highest level of specificity.
• Follows the Official ICD-10 guidelines for Coding and Reporting and has a complete understanding of these guidelines.
• Follows CMS risk adjustment guidelines and has a complete understanding of these guidelines.
• Understands the impact of ICD-10 codes on the CMS HCC risk adjustment model.
• Ability to meet productivity and accuracy standards
• Ability to defend coding decisions to both internal and external audits.
• Performs other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:

• Required A High School or GED
• Preferred A Bachelor’s Degree in a related field

Candidate Experience:

• Required 2+ years of experience in professional (medical) coding experience either in a hospital or physician setting
• Experience with Risk Adjustment coding is strongly preferred

Other Healthcare industry experience:

• Licenses and Certifications: A license in one of the following is required:
• Certified Professional Coder (CPC)
• Certified Coding Specialist (CCS)

Pay Range: $21.93 – $37.30 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. APPLY HERE

Pharmacy Operations Coordinator I

by Kay Tay | Feb 12, 2024 | Uncategorized

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: This role will focus on ensuring that the administration of the pharmacy program is accurate and compliant by supporting various operational tasks.

• Perform duties to support the development, coordination and maintenance of the pharmacy program.
• Review benefit/formulary setup and testing (new and year over year).
• Conduct claims analysis

Education/Experience: High School Diploma or GED
2+ years of pharmacy experience, preferably in managed care environment
Excellent verbal/written communication skills, strong problem solving and analytical skills required. Ability to manage deliverables in a high pace environment.

License/Certification: Current state’s Pharmacy Technician license preferredPay Range: $18.27 – $31.10 per hour

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. APPLY HERE

Legal Assistant

by Kay Tay | Feb 12, 2024 | Uncategorized

We are seeking an experienced paralegal to join our Legal Services Team and provide support to MetLife’s Legal Affairs department. The successful candidate must possess exceptional written, verbal, and organizational skills with a keen eye for attention to detail demonstrating professionalism with a focus on first-rate customer service, strong legal acumen, sound judgment, and ability to maintain a high volume of work effectively. The incumbent will have a growth mindset and agility in learning through collaboration and working autonomously. Experience working at a large law firm or corporation is preferred with proficiency in legal research and technology.

Key Responsibilities: 

• Draft, review, revise contracts and other legal documents and ability to communicate terms of agreements.
• Maintain databases in conjunction to policies, procedures, records, and other information including tagging with metadata and running reports.
• Review and revise confidential agreements and contracts in accordance with corporate standards.
• Assist with periodic and annual filings for various matters.
• Aid in corporate governance tasks such as drafting consent, entity management, biographical affidavits, etc.
• Coordinate, monitor, and manage progress on multiple deliverables with capability of anticipating issues and knowing when to escalate issues.
• Assist attorneys and stakeholders in a variety of projects participating in meetings and huddles.
• Provide multifaceted support as needed.

Essential Business Experience and Technical Skills:

Required:

• Diverse and savvy technical skills working with tools including, but not limited to, Word, Excel, PowerPoint, SharePoint, Outlook, Workshare Compare, Lexis, web-based applications, and other legal systems
• Draft, review, and/or analyze routine legal documents as requested
• Proficiency in legal research, understanding of legal concepts, sharp analytical skills
• Exceptional written, verbal, and organizational skills with high degree of attention to detail
• and interpersonal skills
• Strong workload and time management being agile in shifting demands and tight deadlines for multiple tasks
• Innovative in process analysis and improvement
• Ability to work independently and as a team fostering a productive work environment
• Continuously refine, develop, and expand skills in anticipation of changes in the work environment or profession

Preferred:

• 3+ years of paralegal experience
• Paralegal Degree or certificate from an ABA accredited institution and/or college degree
• Notary Public (or willingness to obtain one)

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

The wage range for applicants for this position is $46300 to $78000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms. APPLY HERE

SEO Updates Coordinator, POPSUGAR

by Kay Tay | Feb 12, 2024 | Uncategorized

We’re looking for an SEO Updates Coordinator to join PS within Vox Media. As a member of the editorial team, you’ll focus on optimizing our .com archive to reach the largest audience possible, improve SEO rankings, and ensure the accuracy of all of our content. 

This person will perform revisions, updates, and rewrites of articles in our archive, make sure they are optimized for search audiences, increase recirculation and traffic, and have the right calls to action, including related links. 

The ideal candidate is a strong writer, who is knowledgeable and passionate about SEO, has strong editorial instincts and judgment, as well as an eye for details and a passion for analytics-driven content optimization.

This is a full-time position reporting into the Senior SEO Editor. 

WHO WE ARE

POPSUGAR creates inspirational and accessible lifestyle content that helps our audience live more balanced and fulfilling lives. Our coverage is rooted in real-life stories, first-person perspectives, and expert-backed advice. We embody positivity, honesty, and straightforwardness across our content, from hype-checking the latest beauty treatments and workouts to curating the products and trends worth your time and money.

POPSUGAR is part of Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible.

As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.

WHAT YOU’LL DO

• Ensure on site content archive is optimized to rank and meet search intent, and maximize internal traffic and time spent on site 
• Optimize existing content to drive SEO traffic by updating copy and imagery according to SEO guidelines and brand standards
• Review search fields on priority existing stories to ensure the use of proper keywords and SEO best practices in partnership with the POPSUGAR SEO team
• Optimize our archive of articles to highlight related content for our audience, leading to increased recirculation, affiliate, and time on site — with a particular focus on Lifestyle content
• Act as newsroom expert on best SEO practices for headlines, taxonomy, and internal linking

WHO YOU ARE

• 1+ years of experience writing and editing SEO content in digital media
• Super strong writing and communication skills 
• An expert on SEO best practices, keyword research, and how to write strong search  content that can rank
• Familiar with SEO tools like Google Trends and Keywords Everywhere
• Exercise sound judgment on coverage, resulting in content that drives traffic and engagement
• Attention to detail and strong organizational skills 
• Proactive self-starter who thrives in a fast-paced environment

If you think you have what it takes, but don’t meet every single point in our job posting, please apply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch! We would love to have a chat and see if you could be a great addition to our team. We’ve hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.

WHERE YOU’LL WORK

This job is remote.

WHY VOX MEDIA?

WHAT WE OFFER

This is a permanent, full-time position. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefits here.

PAY TRANSPARENCY

The salary range listed below represents the minimum and maximum base pay for this position at the time of this posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to the candidate’s skills and experience.

Pay Range

$50,000—$60,000 USD. APPLY HERE

Billing Specialist

by Kay Tay | Feb 12, 2024 | Uncategorized

This position is responsible for billing all claims, reconciliation of accounts and ensuring patient accounts contain accurate billing information.

Essential Functions:

• Review and prepare claims for accuracy and proper documentation.
• Process claims through electronic transmission or paper submission to Primary, Secondary and Tertiary Payers for multiple Patient Care locations.
• Download electronic remits from clearinghouses.
• Accurately post/reconcile AR payments and adjustments within the billing systems.
• Process monthly patient statements.
• Monitor and actively work open/aging AR to ensure timely collections.
• Organize and maintain Payer Remits
• Review and balance daily billing batches prior to close.
• Process bank deposits (hard copy Payer checks, patient payments from various patient care locations) organize and maintain records.
• Work to accurately state contractual allowances through loaded fee schedules.
• Perform other duties as assigned.

Competencies:

• Ethical Conduct
• Organized and attentive to details
• Computer Proficiency

Qualifications:

• High school diploma or GED equivalent
• One to three years’ experience in billing, collections an account reconciliation.
• One to three years’ experience working in the healthcare field.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines.

Physical Demands:
The employee is regularly required to talk or hear. The employee frequently is required to sit, use hands to fingers, handle or feel. Occasionally may stand; walk; squat; bend; and reach/pull/push with hands and arms. APPLY HERE

Gameday Monitor, MLB (Seasonal)

by twochickswithasidehustle | Feb 12, 2024 | Uncategorized

Overview

MLB is currently seeking part-time seasonal Gameday Monitors for the upcoming 2024 Major League Baseball season to provide quality assurance for live video and audio streams on MLB.TV. Ideal candidates will be available to work a minimum of 25 hours per week and must possess MLB’s core competencies in areas such as collaboration, communication, critical thinking and relationship management.

Please note, Gameday Monitors will work remotely and must have a keen attention to detail, strong writing skills and will need to be actively engaged with their teammates during each shift.

Responsibilities 

• Monitor assigned home and away broadcast feeds in accordance to the daily gameday schedule. These feeds include but are not limited to pre and post game shows, audio streams and regional broadcasts for each designated game.

• Adhere to quality control guidelines and procedures without frequent supervision.

• Communicate gameday related issues immediately to the appropriate teams. 

• Provide detailed reports that recap any issues that occurred during the game.

Requirements

• A flexible schedule tied to the Major League Baseball season with availability on nights, weekends, and holidays is a must. 

• A minimum of 25 hours per week is required for this position, no exceptions.

• Reliable WiFi, stable hardwire and home broadband network connection is essential.

• Ownership of at least 3 streaming devices such as a smart television, tablet, computer (PC and/or Mac), Apple or Android phone, Xbox, Playstation 5, Chromecast, etc. is preferred.

• Excellent communication skills to relay any issues or troubleshooting concerns to the appropriate channels is required.

 • Ideal candidates are comfortable working in highly visible positions.

Desired

• Familiar with MLB.com, MiLB.TV, MLB.TV, MLB At Bat and other streaming services. 

• Experienced with providing quality assurance in digital media roles.

• Avid baseball viewers with a strong knowledge of the game are encouraged to apply.

• Prior sports industry experience is a plus.

Per the NYC pay transparency law, the hiring range for this position is an hourly rate of $16.00 to $16.00. The actual offer will carefully consider a wide range of factors, including your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision.

Chargebacks Specialist, Financial Operations

by twochickswithasidehustle | Feb 12, 2024 | Uncategorized

What Finance Operations contributes to Cardinal Health
Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization’s assets.

Job Summary
Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense.

Responsibilities

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.

Qualifications

• 1 year of experience preferred
• High School Diploma, GED or equivalent work experience preferred

What is expected of you and others at this level

• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Anticipated hourly range: $16.22 per hour – $22.26 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 04/01/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Product Data Specialist, Product Data Integrity

by twochickswithasidehustle | Feb 12, 2024 | Uncategorized

pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

Amplify has undergone tremendous growth as a provider of high quality instructional materials in K-12 education. Developing and maintaining a 6K+ SKU catalog of physical products requires new innovations and frameworks to ensure that products are optimized for supply chain functions at scale. This role will work closely with product development teams to ensure that design and configuration decisions enable strong back-end service performance, which will translate to a positive customer experience. This role will support the Operations Manager to achieve near and long term excellence in product and data optimization.

“Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. “

General Responsibilities:

• Support the Operations Manager in developing optimal product configuration framework with manufacturing, distribution, and other supply chain functions.
• Support Operations Manager in maintaining processes between Supply Chain Operations and Product Development to ensure the design framework and corresponding design decisions are implemented consistently and monitored for high quality results.
• Maintain product records across operations technology stack (Salesforce, Netsuite, etc.) and third party partners. Ensure that product hierarchy and attributes support all necessary business reporting. Enact enterprise standards and conventions for product configuration, mastery, and data integrity.
• Act as subject matter expert regarding product configuration and customer experience related to supply chain operations workflows and capabilities.
• Support Operations Manager in collaborating with Product teams to create high-level physical product configurations for potential new products; understand and communicate operations costs and fulfillment timeline implication of # of units, scope and sequence, page counts, etc.
• Ensure that finished product files are available in time for supply chain functions and overall fulfillment readiness.
• Work with operations, external vendors, and product teams to find opportunities for process and cost efficiency.
• Support the Operations Manager in recommending a list of all physical items included in product to resolve physical format of books and configuration of products, pricing, manufacturing and fulfillment standards, and understanding & communicating operations and production cost to ensure market readiness.
• Responsible for item data processing needs of all departments (sales, marketing, product development, supply chain) while handling and performing data quality checks against standards assigned.
• Create and handle adherence to product setup standards across all business systems including the creation and maintenance of BOMs (bill of material) and item data within systems for use by Sales (selling and contracts, samples), Marketing (samples and sample bags/boxes), Product Development (versions, substitutions, corrections needing new ISBNs), and Supply Chain (purchasing, vendor management, printing, assembly, sample orders, customer orders).
• Work with the internal Implementation team and customers to help ensure an effective materials and entitlement onboarding process, as well as delivery issues, defective or replacement materials, or enrollment concerns for managed accounts between $1M-5M.
• Communicate risks to and escalate issues to Amplify Supply Chain and senior leadership
• Align with Amplify’s diversity, equity, and inclusion goals for its employees and products
• Ensure all teammates, as well as cross-company team members, experience inclusion, are engaged in their projects, and feel psychological safety to bring their authentic and true selves to work

Basic Qualifications:

• Bachelor’s Degree or equivalent experience
• 1+ years of experience managing print production and/or materials kit production
• 3+ years of experience in project management
• Experience delivering impeccable customer service to strategic customers
• Intermediate Financial knowledge (e.g. calculating margin, ROI analysis)

Preferred Qualifications:

• Supply chain and / or continuous improvement experience
• Ability to think strategically and manage multiple competing priorities
• Enthusiastic self-starter, ready to roll up your sleeves and dive into problem solving
• Ability to think and react in a high energy and fast paced environment
• Passion for sharing findings and actionable insights
• Collaborative and excited to work with many different teams across the company
• Strong communication skills (written and verbal)
• Experience in the field of education technology
• Experience with project management tools (Smartsheets, Trello)

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $55,819 – $77,868. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.

Virtual Core Coach

by twochickswithasidehustle | Feb 12, 2024 | Uncategorized

About The Position:

Core coaches are dynamic and motivated undergraduate students who virtually support fellow high school students in their journeys to college. The Let’s Get Ready staff sends pre-scheduled text messages each week to our  high school students with helpful tips, reminders, and check-in questions. When students reply to those pre-scheduled texts with questions or comments, Core Coaches respond to students and start a conversation. Core Coaches jump into action when a student shares a challenge, to build a relationship, provide individualized support, and troubleshoot the issue. 

This role is an exciting opportunity to have a large-scale impact on the students we serve by supporting them through our weekly texting curriculum, answering their questions, and providing encouragement and resources to support their college goals. 

Core Coaches report to a Let’s Get Ready Program Manager who provides guidance and support through weekly supervision meetings.

Specific responsibilities include, but are not limited to:

• Respond to student text messages received on our texting platform within 24 hours
• Provide engaging support to students, including advice, resources and encouragement around topics such as: completing tasks to apply for college, completing financial applications, enrolling into a college,  talking to their guidance counselor, accessing academic and mental health support, school-work-life balance, and other obstacles
• Provide a college perspective – sharing relevant stories from your experience as a college student to help students navigate their own journey
• Send relevant tip sheets from LGR curriculum and guide students to make good use the school resources available to them
• Develop warm rapport with students and ask follow-up questions, with the goals of increasing program engagement and supporting matriculation and persistence in college

Qualifications:

• Must be a current or recent undergraduate student who has demonstrated leadership and communication skills. 
• Students must be able to commit to the position for the remainder of the school year (through August). 

Preferred Characteristics

• Dedicated and passionate about Let’s Get Ready’s mission and supporting our students
• Lived experience or experience working with students from under-resourced communities 
• 1st generation college student 
• Strong problem-solving, organizational, and time management skills
• Excellent interpersonal, oral and written communication skills – especially the ability to communicate with warmth and build mentoring relationships over text. 
• Ability to use discernment and clear judgment about the level of support and follow-up needed including following LGR’s escalation protocols to identify and support at-risk students 

Training:

• Core coaches are expected to review training material from August 2023 and complete onboarding tasks in addition to clearances before working with students.

More about the Position and Location:

This is a part- time remote position that requires 6 to 7 hours per week. The schedule varies, but coaches are expected to commit to the position from February 2024 through August 2024. Flexibility will be offered for school breaks/personal breaks as appropriate to meet program objectives and in consultation with your manager.

Compensation: 

The hourly wage is at least $12.00/hour or your work location’s minimum wage – whichever is higher.

This position runs from February 26, 2024 to August 16, 2024, with the expectation that coaches will work through the summer.

How to apply:

Complete application & submit resume. Applicants applying by February 9, 2024 will be strongly considered. All others will be considered on a rolling basis. Please do not contact the job poster.

Product Operations Associate II – Soccer

by twochickswithasidehustle | Feb 10, 2024 | Uncategorized

We’re the fastest-growing sports gaming company ever.

Our mission is to build innovative games and products for American sports fans.

Founded in 2020, our team built three of today’s most widely played fantasy games and successfully launched the largest contest in the history of fantasy sports: a $15M NFL Best Ball tournament — and there’s a lot more to come! Underdog’s modern tech environment and in-house product development allow us to continuously deliver the best experiences for our users.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

Please note, Underdog is a US based company and no sponsorship is available for this position at this time.

About the role and why it’s unique:

• As a Product Operations Associate, you’ll be responsible for posting and managing the Pick’em lobby projections for Soccer leagues including but not limited to EPL, Serie A, La Liga, Bundesliga, MLS, Champions League, International Competitions and more!
• Create & manage contest offerings for our Pick’em games
• Work with the rest of the Prod Ops team to manage the Pick Em lobby to ensure a quality offering for all relevant competitions on a day to day basis.
• Help launch projections and contest offerings for new sports as we add them
• Help populate Pick’em offerings

Who you are:

• A soccer fanatic who is knowledgeable about DFS and Fantasy sports products in the space.
• Familiar with the current offerings within the space, with creative ideas to grow the soccer product.
• An analytical mindset and deep knowledge of multiple sports
• Passionate about adding to their trading & risk management knowledge
• Commitment to being a true team player
• Ability to work nights and weekends around the sports calendar
• Interest in sports betting

Even better if you have:

• Prior gaming/sports betting experience with proven track record
• Prior startup experience
• Data skills / SQL

Our targeted compensation rate for this position is between $65,000 and $85,000, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we’re willing to negotiate. 

What we can offer you:

• Unlimited PTO (we’re extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• Monthly raffle to win a sports ticket reimbursement of up to $500 (including game day snacks)
• A $500 home office allowance
• Underdog credits to play on our platform
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

Product Operations Associate – Grading (Part-time)

by twochickswithasidehustle | Feb 10, 2024 | Uncategorized

Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

Our mission is to build innovative games and products for American sports fans.

Founded in 2020, our team built three of today’s most widely played fantasy games and successfully launched the largest contest in the history of fantasy sports: a $15M NFL Best Ball tournament — and there’s a lot more to come! Underdog’s modern tech environment and in-house product development allow us to continuously deliver the best experiences for our users.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

Please note, Underdog is a US based company and no sponsorship is available for this position at this time.

About the role and why it’s unique:

• Enter player and game stats post-game
• Track games we offer in the app to ensure entries are paid with correct stats after the conclusion of the game
• Work within NFL, esports, tennis, college football, soccer, baseball, and more
• Take on more responsibilities as you grow into the role, such as posting projections for niche sports

Who you are:

• A sports fanatic (NFL, NBA, NHL, MLB, EPL, Golf, UFC, Nascar, F1, eSports & more) who is knowledgeable about DFS and Fantasy sports props
• Strong attention to detail
• Committed to being a true team player
• Ability to work nights and weekends around the sports calendar
• Interest in sports betting

Even better if you have:

• Prior gaming/sports betting experience
• Prior experience with statistics, score keeping, or other detail oriented tasks
• Prior startup experience

Our targeted compensation rate for this position is $20 an hour, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we’re willing to negotiate.

What we can offer you:

• Unlimited PTO (we’re extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• Monthly raffle to win a sports ticket reimbursement of up to $500 (including game day snacks)
• A $500 home office allowance
• Underdog credits to play on our platform
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

Entry-Level AI Data Rater – English (US)

by twochickswithasidehustle | Feb 10, 2024 | Uncategorized

OVERVIEW

Are you tech savvy? Have a passion for quality?

We are looking for Data Annotators to work on projects aimed at advancing AI technologies.

Main Duties:

Following the project-specific guidelines, we will ask you to research and rate e-commerce data regarding the usefulness of product filters and results.

Project Details

Start Date: February 2024

Pay Rate: $ 23/hour

Schedule: 10 -15 hours weekly; set your own schedule

This is a freelance opportunity; the workload is based on project needs. Weekly hours may vary.

Employment Type: Freelance/Independent Contract

Location: Remote, United States

Language: English (United States)

For the current project, the fixed payment rate is $23 per hour. The tasks are well-suited for entry-level candidates with no prior experience, and we provide comprehensive learning and training support.

This presents a unique opportunity to initiate your experience in data annotation and data rating within the AI field—an industry currently in high demand for skilled specialists, especially those with expertise in localization and linguistic proficiency.

By applying for this role, you become part of our Freelance community, unlocking doors to various other projects based on your availability and skills, with a specific emphasis on localization and linguistic excellence.

It’s important to note that payment rates for future opportunities may vary, ensuring competitive compensation aligned with factors such as country, labor market, industry, and skills.

Joining us not only involves contributing to the current project but also grants you access to our dynamic network.

This is a rare opportunity to make a real difference by enhancing global user experiences and putting your language skills to work.

Requirements

• Fully Proficient in English (US) Linguistic competency in target language equal to the following: ILR Level 5 or CEF C2
• Must be located in the United States
• Web-savvy and able to work in a fast-paced environment
• Preferably previous experience in Relevance tasks, experience with e-commerce searches/websites 
• Excellent online research skills
• Attention to detail
• Performing enough research during allocated time, working within short throughputs 
• Reliable computer system and internet connection
• Ability to follow instructions in English and comply with the project conventions and rules expected by the client
• Must sign a Non-Disclosure Agreement to protect client confidentiality
• Must pass training and a required quality test before starting work

$23 – $23 an hour

When you join Welocalize, you have the opportunity to bring your career to the next level:

… receive steady volume of work and long-term partnership {where this applies} 

… professional development: work on exciting projects that will empower you keep learning and growing

… work with multicultural, international team with a great variety of documents and content types  

… 24-hour 6-day a week support from our Community team.

If this opportunity sounds appealing to you, apply below. 

State Filing Analyst

by Kay Tay | Feb 9, 2024 | Uncategorized

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

What you’re applying for

We’re looking for a driven, detail-oriented state filing analyst who is eager to revolutionize pet insurance.

As part of the Insurance Operations team, you’ll work closely with our Insurance Product, Actuarial, and Underwriting experts to plan, assemble, and submit pet product filings for state department approval. You’ll also help drive our product and filing strategies  by researching competitor filings and state regulations to make insightful recommendations.

In this role you’ll 

• Manage the preparation and submission of ongoing regulator communications; manage the approval of rate, rule, and form filings; and communicate progress to key stakeholders
• Run point as the designated project manager for your assigned filings to ensure task ownership, completeness, and submission timeliness to keep the filing process on track
• Provide support to peer filings with an uncompromising focus on excellence to minimize errors and drive regulator transparency
• Leverage Lemonade and industry data to guide filing strategy and optimize results
• Take the lead to intake, organize, assign ownership, and respond to filing objections, with an eye on swift approval
• Oversee our document libraries and filing databases for completeness and accuracy
• Identify opportunities and implement enhancements to our filing processes to improve efficiency, increase quality and streamline best practices

What you’ll need

• 1 or more years of P&C insurance experience
• Superior written and verbal communication skills
• Demonstrated ability to navigate a fast-paced environment and prioritize tasks with competing deadlines
• Excellent organizational and problem-solving skills
• Bachelor’s degree in Business Administration or other relevant field, or equivalent experience
• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Lemonade’s US base salary range for this full-time position is $60,000 – $70,000 equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location. APPLY HERE

Customer Care Administrator II – Quality

by Kay Tay | Feb 9, 2024 | Uncategorized

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. 

About Life360

At Life360, we’re on a mission to simplify safety so families can live fully. Everyday more than 58 million members across 195 countries trust us to protect and connect their loved ones at home, on the road, and on the go.

From real-time location updates to keep everyone coordinated, to Crash Detection and 24/7 Roadside Assistance, Life360 is designed to free families from everyday worries. Our range of Driving Safety, Digital Safety, Location Safety, and Personal Safety features are there to keep our members safe every step of the way.

Life360 has more than 500 (and growing!) remote-first employees.

In 2021, Life360 acquired Tile, the pioneer in finding technology, and Jiobit, one of the top real-time location monitoring platforms for families. These expanded offerings mark an important step forward towards achieving our vision of being the world’s leading platform for people, pets and things.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above.

About The Team

We are the Life360 customer care team. Our mission is to provide exceptional customer support and bring insights back to the different teams within Life360.Our vision is to always exceed our member’s expectations. We accomplish our mission and vision by helping our customers through many different avenues; these include self-help through our Help Centers, assisted help through our Bot, email, chat, and limited phone support. Our values as a team align with our company values. 

Be a Good Person – We deliver honesty/integrity when communicating with each other and our members.

Be Direct with Respect – When working with each other and our members, we are courteous and straightforward.

Members before Metrics – We create effortless experiences for our customers.

High Intensity, High Impact – We resolve every member issue.

As a team member, you can expect to be supported as you learn and grow, not only from your supervisor but from all team members. You will receive frequent feedback to help you grow to the next level in your career. We expect you to bring your best each day and help us to create excellent member experiences.

About The Job

We are seeking an experienced Customer Care Administrator focusing on quality to evaluate and improve our customer experience. The ideal candidate will have a strong understanding of the lifecycle of the customer interaction from start to finish. You will be responsible for evaluating all aspects of the customer interaction, including Quality Monitoring, Help Center and Bot interactions. 

The salary range for this position is $80,000 – $105,000. We take into consideration an individual’s background and experience in determining final salary- therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Analyze the customer experience from start to finish and propose improvements to enhance customer satisfaction (CSAT), customer effort (CES), and Resolution.
• Lead the Quality Assurance program while partnering with the vendor’s Quality Team to implement best practices and tools from across the industry to ensure high-quality service is being delivered in all customer interactions. 
• Evaluate Help Center articles, Chat Bot interactions, and AI first response emails to ensure quality standards are met.  
• Implement and manage the quality system, managing all customer interactions.
• Drive continuous improvement by collaborating closely with cross-functional teams, including Customer Care, Product Management, and Engineering.

What We’re Looking For

• Bachelor’s degree in Data Analytics, or related field, or equivalent experience.
• 5+ years of experience in customer service.
• 2+ years of experience with data analysis and interpretation.
• Bonus – Experience in conversational AI or chatbots.
• Familiarity with Zendesk, our customer service platform; with Nice Reply, our survey provider; and quality monitoring platforms.
• Strong problem-solving skills.
• Excellent communication and teamwork skills.
• Ability to travel internationally.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well being
• Flexible PTO, 13 company wide days off throughout the year & paid Holiday Shutdown
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person – We have a team of high integrity people you can trust. 
• Be Direct With Respect – We communicate directly, even when it’s hard.
• Members Before Metrics – We focus on building an exceptional experience for families. 
• High Intensity High Impact – We do whatever it takes to get the job done.  APPLY HERE

Operations and Financial Analyst – Owned Asset Support/Student

by Kay Tay | Feb 8, 2024 | Uncategorized

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best as what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.

The Operations and Financial Analyst- Owned Asset Support/Student supports the execution of strategies for achieving operational excellence by generating and analyzing reports on the Company’s performance, and providing management and others with data and input to formulate strategies, programs, and actions for improving operating and financial results.

Experience with Entrata, Yardi Voyager 7S and Microsoft Office applications are highly preferred for this role.

JOB DESCRIPTION

• Leads and/or participates in project teams to implement process improvements and programs targeted to increase revenue, reduce costs, promote efficiencies, and improve the overall performance of the assigned portfolio
• Supports the development and implementation of new applications, programs, and other innovative business practices that drive increased revenue, client/customer satisfaction, efficiencies, and overall process improvements, and provides operational support to ensure the continued success of these efforts.
• Monthly and/or quarterly performance analysis and reporting to senior management and/or client(s) regarding financial performance
• Leads budget training classes for Community Managers and RPMs, provides ongoing support for Foresight budget platform

Other responsibilities may include:

• Compiles and analyzes the Company’s financial information to prepare operating and financial reports, summaries, and business plans for management, and creates equity and financing packages summarizing the highlights, requirements, market information, and other financial data for corporate decisions.
• Gathers data and develops reports and trend analyses on rent-levels and occupancy figures by performing analysis of rent appropriateness to determine recommendations to improve financial levels.
• Assists in completing and preparing rolling 5-year strategic plans, may coordinate underwriting process for large and opportunistic transactions, and assist in overseeing investment and coinvestment programs.
• Prepares and reviews budget, revenue, expense, payroll entries, invoices, and other accounting documents and researches and resolves discrepancies as necessary.
• Performs market surveys for due diligence by preparing metrics, comparing and analyzing data, and finalizing roll- ups for audits. Operations and Financial Analyst- Owned Asset Support/Student 2
• Completes various financial, accounting, administrative, and other reports and analysis, and performs other duties as assigned or as necessary

The annual salary range for this position is $85,000.00 – $95,000.00

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members:

• Medical, Dental, Vision, Life
• 401(k) with Company Match (eligibility required) 
• Short-term & Long-term Disability
• Critical Illness/Accident/Hospital Indemnity Plans
• Employee Assistance Program
• Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. APPLY HERE

Senior Manager – Payments Policy, Procedure and Operations

by Kay Tay | Feb 8, 2024 | Uncategorized

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

We are seeking a highly skilled and experienced professional to join our team as the Senior Manager of Payments Policy, Procedure, and Operations. In this pivotal role, you will play a crucial part in shaping and executing the strategic direction of Airbnb’s payments operations.

The Difference You Will Make

Within this role, you will be responsible for developing and implementing comprehensive policies and procedures that govern our payment operations. Your expertise in this area will be instrumental in ensuring that our payment processes are efficient, secure, and compliant with industry standards and regulations. You will oversee all aspects of payment transactions, including processing, settlement resolution, payout, and dispute management. Your keen attention to detail and strong analytical skills will enable you to identify areas for improvement and implement innovative solutions to enhance the overall payment experience for Airbnb users.

Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to drive process improvements and streamline payment operations globally. Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals.

In addition to your operational responsibilities, you will stay abreast of the latest industry trends and developments in payments technology. Your knowledge and expertise will enable you to proactively identify opportunities for innovation and recommend strategic initiatives to enhance our payment capabilities.

To excel in this role, you should have a deep understanding of payments systems and processes, as well as a strong background in policy development and implementation. You should also possess excellent leadership and management skills, with the ability to inspire and motivate a team of payment professionals. Your strategic vision, operational expertise, and commitment to excellence will ensure that our payment processes are efficient, secure, and aligned with the needs of our users and the latest industry standards.

A Typical Day

• Build a payments policy, procedure and operations team from the group up 
• Develop, implement, and continuously refine policies and procedures related to global payment operations, ensuring compliance with legal and regulatory standards, as well as SLAs.
• Oversee all payment operations, including transaction processing, settlement, payout, and dispute resolution, ensuring efficiency and accuracy.
• Lead and mentor the payments operations team, fostering an environment of continuous learning and improvement.
• Collaborate with cross-functional teams (including compliance, risk, technology, customer service, and finance) to identify and implement process improvements, enhancing the user experience.
• Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation and recommend strategic initiatives to enhance Airbnb’s payment capabilities.
• Support in managing relationships with external partners and vendors involved in payment processing and operations (in addition to the partnerships team). Ensure effective communication, adherence to contractual obligations, and alignment with Airbnb’s standards and requirements.
• Provide regular reports and insights to senior management on the performance of payment operations, including key metrics, trends, and the impact of implemented policies and procedures. Present recommendations for optimization and improvement.
• Support resolution of all customer escalations, ensuring timeline remediation and learning are incorporated back into policies and procedures. 

Your Expertise

• An experienced leader in the field of payments, with a deep understanding of global payments operations.
• A visionary who can build a new team from the ground up.
• A problem solver who can navigate complex operational challenges and provide effective solutions.
• A strong communicator with the ability to collaborate with diverse teams and stakeholders.
• Detail-oriented, with a focus on creating and implementing efficient, clear procedures.
• A strategic thinker who can anticipate future trends and needs in payment operations.
• 10+ years of experience in payment operations with at least 3+ years in a leadership role.
• Extensive knowledge of payment systems, regulations, and industry best practices.
• Proven track record of developing and implementing operational policies and procedures.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• Exceptional leadership and team management abilities.
• Excellent communication and interpersonal skills, capable of working effectively with diverse teams and external partners.
• Proficiency in relevant software and technology tools used in payment operations.
• Marketplace experience is a plus 

Your Location:

This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

How We’ll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range

$190,000—$235,000 USD. APPLY HERE

Social Media Content Specialist

by Kay Tay | Feb 8, 2024 | Uncategorized

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we’re ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you’ll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Social Media Content Specialist reporting to the Sr. Director of Social Media and will help create all organic social media content including brainstorming, editing and posting of content across all SNHU Global social media channels. This is a remote-friendly position (#LI-Remote).

What you’ll do with us:

• You will assist Social Media Designer to create and post all organic social media content and creative assets. This includes coordinating and adapting the SNHU brand and style across the social media channels.
• You will help maintain social media content calendars. This includes daily updates, review of weekly content calendar, and planning meetings.
• You will collaborate with Social Media Designer and Social Media Manager to adjust/improve content based on performance and data.
• You will help produce all content including development, reviewing, scheduling, and posting final content.
• You will partner with Community Managers to identify themes to inform content and reoccurring/seasonal community management trends.
• You will assist with all photography and video editing and production process for organic social media content. This includes archiving all content.
• You will collaborate with the social media team for content brainstorms, and parts of the content creation process, such as copywriting, general design, video creation.
• Travel and curate organic social media content.
• You will stay up to date with new digital technologies, best practices, and trends. This includes applying new technologies and emerging trends and to communicate this knowledge to the team.
• You will support Community Managers with responses and engagement for all SNHU global social platforms including Facebook, Twitter, Instagram, TikTok, Pinterest, LinkedIn, YouTube, Google.

What we’re looking for:

• 2 – 4 year’s social media, content creation, digital experience or photography and videography.
• BS in Communications, New Media, Public Relations, Journalism or related degree/field.
• Professional experience with social media platforms such as Facebook, X/Twitter, TikTok, LinkedIn, Instagram, YouTube, SnapChat.
• Working knowledge Adobe Creative Suite, Adobe Premiere Pro, Photoshop, Lightroom, Microsoft Office, Canva.
• Working knowledge of Canon DSLRs, IPhone cameras, GoPro technology, general studio equipment and accessories (lighting, stands, tripods, and audio capture)
• Knowledge with social media management or analytics tools, such as SalesForce Social Studio, HootSuite, bitly, Google Analytics, Sprout Social, etc.+
• Graphic design, photography and video skills.
• Promotion/paid features of social media platforms, such as Meta Business Manager and Ads Manager, LinkedIn Sponsored Updates and paid/boosted options and capabilities.
• Customer service experience.
• Working knowledge of Apple computers and software.

We believe real innovation comes from inclusion – where different experiences, perspectives and talents are celebrated. So if you’re wondering whether SNHU is right for you, take the leap and apply. You might be just the person we’re looking for.

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources

No higher ed experience? No problem! We have many opportunities and want to hear from you. In fact, your unique skillset, perspective, and experience could be exactly what we’re looking for.

Southern New Hampshire University is a private, nonprofit institution with an 85-year history of educating traditional-aged students and working adults. Now serving more than 100,000 students worldwide, SNHU offers over 200 accredited undergraduate, graduate and certificate programs, available online and on its 300-acre campus in Manchester, NH. Recognized as the “Most Innovative” regional university by U.S. News & World Report and one of the fastest-growing universities in the country, SNHU is committed to expanding access to high quality, affordable pathways that meet the needs of each student. APPLY HERE

Non Phone HealthCare Positions

by twochickswithasidehustle | Feb 8, 2024 | Uncategorized

1. Refund Specialist
2. Medical Billing Associate
3. Credit Balance AR
4. Reimbursement Analyst II
5. Credentialing Representative – Remote
6. Patient Financial Services Representative (remote)
7. Claims Processor I
8. Bill Review Services Associate III

Rater – United States

by twochickswithasidehustle | Feb 8, 2024 | Uncategorized

Basic Information
Ref Number Req_00064250 Primary Location Home Office – United States Country United States of America Work Style Remote
Description and Requirements
Employee Sub-Group: Perm PT Hourly

Work Schedule: Part Time- Regular up to 25 hours per week

Location: USA

Position Title: Rater

Pay: $12 – $13 USD per hour

About TELUS International

We partner with the world’s most innovative companies to develop and improve their AI powered products. Whether it’s improving the relevance of search engines or training digital assistants to understand more languages and dialects, our teams help break machine-learning barriers and build human-learning bridges around the world — and you can be part of it.

Telus International offers flexible opportunities with competitive rates across the globe. Learn more at TelusInternational.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Position

We are looking for dynamic and creative people who have strong communication skills and use the Internet daily. The job involves analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool. Raters log on to the online tool to select tasks to do on a self-directed schedule. A Rater reviews the results returned in a specific search query and rates them in terms of relevance. The majority of the task types will require both a desktop/laptop and a smartphone. You should have a minimum 12 months experience using Gmail as primary email, daily access to and use of a broadband internet connection to perform the work and an Android smartphone 4.2 or higher or iPhone iOS version 14.0 or higher to perform the work on.

Basic Requirement

• High School Diploma or GED Qualification
• For cultural awareness purposes you should be living in the United States for the last 3 consecutive years.

Preferred Skills

• Active daily user of Gmail, Google+ and other forms of social media including Twitter & Facebook
• Familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
• Experience in use of web browsers to navigate and interact with a variety of content

Important notice: TELUS International will never request a monetary deposit for any role or project with the company, and our recruitment and sourcing teams only use @telusinternational.com or @telusinternational.ai addresses when emailing candidates. If you are unsure as to whether a job offer is legitimate, please contact us at [email protected] for confirmation.

Presto Shopper

by twochickswithasidehustle | Feb 8, 2024 | Uncategorized

It’s not mystery shopping.

Welcome to Insta-Shops: Fast, Mobile and Affordable.

Clinical Data Abstractor – Cardiology – Cath / PCI – Part Time

by Kay Tay | Feb 7, 2024 | Uncategorized

At Carta Healthcare, we believe in a multidisciplinary approach to solving problems. Our mission is to automate and simplify the work that burns out clinical staff, so they can focus on patient care. Our AI Enabled Technology offers a complete solution (people, process and technology) to support the Healthcare Registry Data Market. We design products that transform the way hospitals use data to deliver care. We make analyzing data fast, easy, and useful for everyone. We give clinicians time back to focus on research and care that improve patient lives by reducing paperwork. Carta Healthcare is a remote organization with headquarters in San Francisco and Portland, Oregon.

To learn more about our AI Enabled Solutions and more about our company, please visit www.carta.healthcare

We’re looking for a Clinical Cardiovascular Data Abstractor who will work under the direction of the Lead Data Abstractor to abstract and code information in the prescribed format to satisfy the requirements of the target registry by reviewing patient records and abstracting key data elements. 

With the support of our software, Atlas, the Clinical Data Abstractor identifies and validates specific information abstracted and reported from various reports, medical records and electronic files. This critical role completes assignments within a designated time frame, with high accuracy and according to specifications.

This role is fully remote and we have a variety of employment opportunities. This will initially be a part time role and has the potential to convert to full time. 

Required Qualifications : 

• 2+ years direct Cardiovascular Registry Abstraction experience for a Health System or Hospital
• Current abstracting experience. Actively abstracting within the past 12 months
• Experience as a NCDR Registry abstraction (CATH/PCI, AFiB, Chest Pain, NCDR) and have knowledge of several medical registries, relevant clinical background

• Knowledge of basic medical terminology, proficiency in EMR, and exposure to a healthcare environment is appropriate. 
• Ownership approach to workload, ability to work independently 
• Organized with a high attention to detail and commitment to accuracy
• Excellent communication skills. 
• Team player who is collaborative and can work in an independent environment.  
• Remote training and onboarding compatible 
• Wants to grow with the company and believes in the mission

Responsibilities: 

• Data collection and entry for multiple registries for Carta Healthcare clients
• Collaborate with nurse practitioners, physician assistants, physicians, other medical professionals to complete patient encounters
• Ensure quality submission of all data in specified registries maintaining a high accuracy threshold.
• Communicate with Carta team and reporting hospitals to streamline data management
• Provide data analysis to reporting hospital managers, as appropriate
• Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies.
• Any or other additional responsibilities as assigned

Bonus points: 

• Prior experience working remotely 
• Experience working with a SaaS, Healthtech or Software company
• RN or LPN credentials

The target wage range for this role is $28.00 -$32.00 per hour. Compensation decisions are dependent on multiple factors including but not limited to skills, experiences, licensure and certifications. APPLY HERE

Email Producer

by Kay Tay | Feb 7, 2024 | Uncategorized

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?

This is a very exciting and highly innovative time here at Outside.

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and diverse audience to do the activities they love with great enjoyment, inspiration, and knowledge and are dedicated to making real changes in the outdoor and fitness industries. Day after day, story after story, Outside Interactive, Inc., proves that a hike, a climb, a run, a ride, a day skiing, or a yoga practice can change lives – and change the world.

This Describes You

We are seeking a highly organized and detail-oriented Editorial Email Producer to join our team, focusing on delivering engaging email newsletters for a diverse range of brands within the outdoor space. As an Email Producer, you will play an important role in building, scheduling, and reporting on email campaigns to effectively reach our target audience and hit established KPIs.

This role is a part-time hourly position

Key Responsibilities:

• Email Campaign Management: Utilize email marketing tools to build and schedule newsletters, considering segmentation strategies and personalized content to enhance audience engagement.

• Quality Assurance: Conduct thorough testing of email campaigns to ensure accurate rendering across various devices and email clients, as well as compliance with industry standards.
• Analytics and Reporting: Monitor and analyze email performance metrics, providing insightful reports to optimize future campaigns. Use data-driven insights to enhance targeting, open rates, click-through rates, and overall campaign success.
• Campaign Optimization: Implement A/B testing and other optimization strategies to continually improve the effectiveness of email campaigns, adapting to industry trends and best practices.
• Cross-Functional Collaboration: Work closely with cross-functional teams, including editorial and design teams to ensure seamless integration of email campaigns with overall marketing initiatives.

Basic Qualifications:

• Detail-oriented with great time management skills
• 3+ years of overall experience
• Knowledge of the outdoor industry and a passion for outdoor activities is a plus
• Email marketing experience (Hubspot experience is a plus)
• Some experience with reporting and being able to identify email marketing trends

We are unable to sponsor or transfer a Visa for this position

Fully remote jobs that can be performed in Boulder, Colorado: Employees can expect to be paid an hourly rate of pay between $22.00 – $28.00 per hour. Additional compensation may include a bonus or commission . Additional benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and more. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors. APPLY HERE

SEO Specialist

by Kay Tay | Feb 7, 2024 | Uncategorized

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About The Role:

Taskrabbit is seeking an SEO Specialist to play a central role in delivering our ambitious growth plans across acquisition, engagement, and retention. Our ideal candidate has a track record of driving high, sustainable and profitable growth for marketplace businesses and experience leading a data-driven test-and-learn approach for growth marketing acceleration. 

The SEO Specialist will work on the search engine optimization team and will be responsible for SEO content development, SEO on-page optimization, performance analysis, and reporting in North America and Europe. Some key areas of focus for this role will include increasing the current position and ranking new pages through technical SEO and content marketing. The ideal candidate will have a strong passion for leveraging content to drive SEO goals, and staying up to date with SEO/Google/web trends. This person will also represent marketing interests in cross-functional discussions with the product, technology, operations, and business leaders.

We are looking for an SEO team player who can execute the key pieces needed to turn SEO into a significant client acquisition channel at Taskrabbit and who can use technical website construction knowledge to create on-page and on-site content recommendations to help grow SEO visits for TaskRabbit.com.

We are looking for a Specialist to create content that is search-engine friendly and optimized to increase our site’s visibility and rankings. Additionally, we need someone who can evaluate these SEO initiatives through analysis and experimentation, and think through the needs and goals of North American and European markets.

Join us in transforming lives, one task at a time. This role reports to the SEO, Manager. 

Responsibilities

• Execute the global (NA, EU) SEO strategy to increase Taskrabbit’s traffic from organic search engine rankings across programmatic and editorial content as well as technical improvements. 
• Conduct keyword research, technical audits, competitive analyses, content analysis, and any site migrations related to SEO.
• Monitor and analyze key SEO metrics using tools such as Google Search Console, Looker and SEMRush.
• Provide weekly reports on content performance, outlining successes, challenges, and recommendations for improvement
• Manage SEO content and create and improve a streamlined content process, and implement SEO best practices for both our blog and overall site content.
• Work with a team of freelance writers to develop SEO content and ensure that all content is up to Taskrabbit’s brand standards.
• Closely collaborate with product and engineering teams to ensure SEO best practices are properly followed throughout website content
• Support the business objectives and priorities of the marketing team for technical elements of the website. 
• Partner with Paid Acquisition team to support Paid Search campaigns: track, report, and analyze website analytics and paid campaigns; provide ongoing recommendations to optimize ad copy and landing pages; perform ongoing keyword discovery, expansion, and optimization; etc.
• Work closely with QA teams participating in development cycles where SEO knowledge is required.
• Stay up to date with the latest Google algorithm components and establish priorities for including updates in sprints.

Requirements

• 3+ years experience working in SEO
• Significant hands-on experience writing for SEO, managing all SEO activities and expert knowledge of standard and current SEO practices and techniques
• Experience with analytics tools (Google Analytics, Mix Panel, Looker, Optimizely) a plus
• Experience with SEO tools (Ahrefs, Search Console, SEMRush etc.) a plus
• Experience with WordPress a plus
• Strong analytical skills – able to measure and analyze data, report on KPIs.
• Demonstrated initiative and a learning mindset to try new things
• Entrepreneurial, self-starting spirit – comfortable working independently while keeping stakeholders informed on decision making
• Use data and analytics to make data-driven decisions
• Work with management to prioritize business and information needs
• Strong writing and editing skills and a passion for story-telling

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable.  total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $65,000 – $90,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. 

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Values. 
  • Care Deeply. We take time to be present and partner with our team and communities. 
  • Level Up. We navigate through ambiguity and go the extra mile.
  • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
  • Lead The Future Together. We value entrepreneurship and are inspired by action.
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.  APPLY HERE

Principal Writer, Deposits | Bankrate

by Kay Tay | Feb 7, 2024 | Uncategorized

Red Ventures is looking for a Principal Banking Writer to join our team at Bankrate, with a primary focus on creating world-class consumer banking content that helps our audience find helpful and actionable information about deposit accounts and savings. This person will use their subject matter expertise and leverage data to report on in-depth deposits content while actively engaging with the media and various platforms to advance Bankrate’s reputation as a leading authority in consumer banking.

The ideal candidate is a banking expert and skilled writer with excellent storytelling, project management and communication skills. Additionally, the candidate should have demonstrated examples as a thought leader on consumer banking topics — particularly in checking and savings products — media appearances, speaking engagements or on their own social media channels. 

This person should have first-hand experience with consumer banking products and a willingness to share that experience through their content to guide users to a financial decision. An understanding of SEO best practices and content distribution is a plus.

What You’ll Do

• Research and write authoritative content on banking-related topics, particularly content focused on showcasing expertise in the deposits space.
• Develop engaging and informative consumer banking articles, guides, product reviews and other forms of media that cater to the needs of diverse audiences.
• Distribute and promote banking content across various channels, including social media, newsletters and partner websites.
• Ensure banking content aligns with our brand voice, tone and style guidelines.
• Guide and mentor a team of Bankrate deposits writers to help them further develop their voice, style and subject matter expertise in the consumer banking space. 
• Serve as a banking subject matter expert, representing Bankrate in media appearances, interviews, speaking engagements and on social media.
• Communicate complex banking concepts in a clear and concise manner for different media formats, such as TV, radio, podcasts and online platforms.
• Build and maintain relationships with journalists, reporters and influencers to secure media opportunities and expand our brand presence.
• Stay up to date with banking industry news and trends, and contextualize that information into actionable takeaways for consumers.
• Strategize new content types (such as video and other multimedia) to enhance the content experience and drive audience engagement.
• Develop a strong personal brand as a trusted authority in the consumer banking space.
• Proactively contribute to banking industry discussions and thought leadership initiatives through writing bylines, participating in panel discussions and speaking at conferences.
• Engage with the savings community by responding to comments, questions and inquiries on social media and other platforms.
• Collaborate with internal teams, including PR and SEO, to leverage your banking expertise for content marketing campaigns and promotional activities.

What We’re Looking For

• Extensive knowledge and expertise in consumer banking, particularly checking and savings accounts as well as CDs.
• Demonstrated expertise and experience, such as certifications like an MBA and/or financial services industry experience. 
• Proven experience creating compelling and informative content for various audiences, preferably in an editorial or journalism role.
• Strong research, writing and editing skills, with an ability to convey complex information in a clear and accessible manner.
• Proven ability to guide and develop a team of like-minded professionals while simultaneously performing the required duties of the principal writer position.
• Comfortable with public speaking and monthly media appearances, with the ability to articulate ideas effectively and engage with different audiences.
• Familiarity with advanced editorial strategies to maximize content distribution and engagement across multiple platforms.
• Excellent interpersonal skills and the ability to build and maintain relationships with media professionals and industry influencers.
• Self-motivated and able to work autonomously, as well as collaboratively in team and cross-functional settings.
• Up-to-date knowledge of industry trends, regulations and best practices in consumer banking, especially for deposit accounts.
• Passion for helping our audience understand the complexities of consumer banking and savings strategies.

Compensation

• Cash compensation range: $100,000 – $135,000*
  *Note actual salary is based on geographic location, qualifications, and experience.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are

Over the last twenty years, Red Ventures has built a portfolio of influential brands, digital platforms, and strategic partnerships that work together to connect millions of people with expert advice. Through premium content and personalized digital experiences, Red Ventures builds online journeys that make it easier for people to make important decisions about their homes, health, travel, finances, education and entertainment. Founded in 2000, Red Ventures has 3,000 employees in 10 cities across the US, as well as in the UK and Brazil. Red Ventures owns and operates several large digital brands including Healthline, The Points Guy, Bankrate, MYMOVE, and Allconnect.com. APPLY HERE

Course Editor

by Kay Tay | Feb 7, 2024 | Uncategorized

Liberty University’s hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.

Job Description Summary

Work with Curriculum Development employees to review, edit, and format instructional content of web-based instruction within the Learning Management System. Utilize strong skills in copy editing and attention to detail. Work extensively with computer technologies such as Microsoft Office, Respondus, SharePoint, ServiceNow, and Tableau. Communicate effectively with faculty and staff regarding course content.

Essential Functions And Responsibilities

1. Supervision of assessment of quality standards for LUO courses, providing insights for CAD administration.

2. Responsible for quality assurance documentation and training within CAD.

Qualifications, Credentials, And Competencies

A bachelor’s degree (preferably in Communications, Education, or English) and ability to edit writing with a command of written English skills including an understanding of mechanics, syntax, and spelling required. Must be proficient in Microsoft Office suite and able to master new technologies in short timeframes. Experience with Canvas and other educational technologies preferred. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills.  APPLY HERE

Pharmacovigilance Specialist I

by Kay Tay | Feb 7, 2024 | Uncategorized

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Monitor and report any adverse events or side effects of pharmaceutical products on the market. Report adverse reactions and product complaints received from healthcare professionals and consumers.

• Responsible for collecting, monitoring, processing, and distributing adverse event reports and information queries
• Prepare and submit adverse event cases to pharma clients or FDA
• Reviews safety and medical information for the assigned products, including safety components of protocols and studies for assigned drugs
• Prepares and mails time sensitive documentation necessary for the processing of adverse event cases

Education/Experience: High school diploma or equivalent. Associate’s degree preferred. 1+ years of pharmaceutical or healthcare related work experience. Medical assistance or project coordination experience preferred. Experience or basic knowledge of adverse events preferred. Proficient with Microsoft Office Suite (Outlook, Word, Excel).Pay Range: $18.27 – $31.10 per hour

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. APPLY HERE

2024 Humana Graduate MBA Internship

by Kay Tay | Feb 7, 2024 | Uncategorized

Become a part of our caring community and help us put health first
 

The Intern – General 2 performs duties in field of study or profession. The Intern – General 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Company description

Humana Inc., a Fortune 41 company headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Are you a fit?

We are looking for talented people who are innovative, agile learners who have a high degree of emotional intelligence, and are excited to tackle the ambiguous world of healthcare. We are looking for high potential talent driven by purpose.

We have MBA internship opportunities across the enterprise, several key areas include:

Operations: Our operations teams focus on creating simplified, consumer centric approaches to meet the needs of our individual and business customers.  In this area of focus, you will work with cross-functional teams in addressing unique business challenges by identifying and transforming an end-to-end customer interfacing business process that positively impacts our customers.

Data & Analytics: Data & Analytics are building blocks for devising products, tools and services that deliver on our promise of whole-person health care.  In this area of focus, you will work on assignments such as translating a business need into an actionable and realistic enterprise analytics use case, implementing an analytic solution to a business problem, working with cutting edge tools and technology to design, evaluate, and implement a business solution to drive healthy outcomes with our members.

Strategy/Innovation: Across our business, we depend on the development and execution of strategies that position the organization to meet both its business segment and enterprise level objectives.  In this area of focus, the work will entail analyzing complex business opportunities, needs and problems using data from internal and external sources and then subsequently identifying and producing recommendations based on analysis. 

Use your skills to make an impact
 

Internship Requirements

• Currently pursuing an MBA or dual degree (MD/MBA, MBA/MPH, etc)
• Minimum of three years of work experience prior to beginning graduate school
• Proven leadership experience
• Ability to work across teams
• Strong interpersonal and written/oral communication skills
• Actively involved on-campus and/or in the community
• Commitment to innovative thought, strategic thinking, and making a difference
• Passion for working in the healthcare industry 

Additional Information:

• Humana’s internship is 12 weeks and location is flexible
• Competitive wage
• Robust enterprise experience as an intern cohort, including exposure to senior leaders and formal mentorship with leadership

Scheduled Weekly Hours

40

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. APPLY HERE

Specialist, Social Media Response

by Kay Tay | Feb 7, 2024 | Uncategorized

This is a full-time, remote position offering a flexible work arrangement. The standard working hours for this role are 10:00 AM – 6:30 PM ET, Monday through Friday.  Subject to change**

ABOUT US

Built around our mission, we started AG more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Taking a bunch of pills and capsules is hard on the stomach and hard to keep up with. To help each of us be at our best, we developed a better approach to providing your body with everything it needs for optimal performance. 75 vitamins, minerals, whole-food sourced superfoods, probiotics, and adaptogens in one convenient daily serving. That’s it.

Our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health. Occasionally we create new products, but we never make anything new just to sell you on more.

Our mission is to empower people to take ownership of their health.

THE ROLE

The Customer Happiness Team is looking for a Specialist, Social Media Response to join our department, as we continue to successfully navigate through the high-volume of critical (and often shifting) needs of our global customers. 

We’re looking for someone who is self-motivated, skilled and an enthusiastic communicator who is passionate about serving customer needs. The ideal candidate should possess a passion for communicating and aligning with our brand voice and effectively engaging with our diverse social media followers. This role offers an exciting opportunity to contribute to the ongoing success of our team and enhance the overall customer experience.

WHAT YOU’LL DO

• Identify and escalate issues appropriately to ensure rapid response to emerging trends and opportunities .
• Engage directly with customers who contact us for questions or concerns regarding our amazing product.
• Deliver timely, accurate, and thoughtful responses to our customers’ questions and requests.
• Resolve customer inquiries quickly and effectively via social media based on the scope of work.
• Utilize analytics and customer feedback to inform decision-making processes, ensuring that responses are data-driven and align with the brand and team guidelines and expectations.
• Excellent verbal and written communication abilities, including accurate typing and strong grammar skills.
• Be understanding, utilize active listening, patience, empathy, and kindness to customers and teammates.
• Ability to work well independently with minimal supervision, and within strong team environments.
• Partner with Brand and Marketing teams to ensure each public response accurately represents our business, brand and value.

WHAT WE’RE LOOKING FOR

• Minimum of 5 years experience hands-on experience in customer service, with a specialized focus on crafting effective responses in a social media environment.
• Demonstrated proficiency in navigating and leveraging various social media platforms, including Instagram, Twitter, TikTok, and Facebook.
• Preferred background in the consumer goods industry, with specific experience in health and wellness supplements considered a valuable asset.
• Proven experience with social media management platforms, particularly proficiency in tools like Sprinklr.
• A track record of successfully managing public-facing communication, showcasing an ability to uphold and enhance the organization’s brand image.
• Proficient in adopting and maintaining a consistent ‘brand voice’ across written and spoken communication.
• Effective customer service aptitude, coupled with exceptional organizational skills.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• A desire to follow broader cultural conversation across social media around key topic areas: health and wellness, active lifestyle, etc.
• Strong attention to detail and a proven ability to manage multiple work streams at once.
• Exceptional interpersonal, written communication, and organizational skills.
• Must be available to work weekends and holidays as needed.

WHAT’S IN IT FOR YOU?

• Highly competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and a generous or unlimited PTO policy (based on your country of residence)
• In-person team meetups for optimal collaboration.
• A work ethic that is based on freedom, where we trust you as the expert on your topic to bring AG to the next level.
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 product and swag items.
• All other benefits and insurances as required by law, based on your specific country of residence.

AG is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the hourly range is $22-$25 per hour and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Hourly rate is one component of total compensation for this position. We provide a competitive mix of hourly rate, overtime, performance bonus, and stock option allocation for eligible roles. APPLY HERE

CRM Specialist

by Kay Tay | Feb 7, 2024 | Uncategorized

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The CRM Specialist role involves responsibility for creative, data and execution components of multiple direct mail and email projects including advertising for promotions, events, gaming, dining, and hotel offers. The role requires fast-paced project management throughout the lifecycle of the campaign, from creation through delivery to the customers.

Overview

As a CRM Specialist, you will be responsible for creating a variety of communication campaigns about our different sportsbook and casino promotions and events utilizing email sends, push notifications, and SMS messages. This position involves writing email, push, or SMS copy, requesting creatives that apply to each promotion or event that is being communicated, and creating the appropriate communication campaign. This position requires knowledge of all aspects of daily communication operations with an emphasis on CRM management and analytics. You will focus on ensuring optimal customer engagement and communication strategies while working on them from ideation to completion.

Personal Qualities

• Confident in their intelligence, adaptability and drive to independently learn
• Organized with high attention to detail
• Passionate about quality performance, with an obvious concern for the way their work and attitude will impact others
• Willing to see any task through to the best of their ability
• Conscious that effective communication is the single most important tool for this job, and is also the hardest to pull off unless fully focused
• Agile enough to glean systems and program expertise and reapply willingly to new processes and methodology
• Prefers to take an active role in finding solutions
• Loves to teach and learn from others, and is committed to making a positive contribution
• Inspired by opportunity for growth

Requirements

• Bachelor’s Degree in Marketing, Business, Advertising or related field
• Copywriting and proofreading experience
• Working knowledge of Microsoft Outlook, Word and Excel
• Familiarity with database structures, database terminology, database management, and database querying tools preferred
• Mobile and Social Media targeted marketing experience helpful

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth. APPLY HERE

Associate Manager – Agency Management

by Kay Tay | Feb 7, 2024 | Uncategorized

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

Summary

Develops and manages an Agency Management Excellence practice by providing thought leadership and education on best-in-class agency leadership and relationship management across the All One Marketing organization, including RFP standards, briefing and ways of working best practices, terms negotiations, contracting and ongoing evaluation.

Essential Functions

• Manages and implements the creation of an agency management excellence vision and standards for E. & J. Gallo in partnership with senior leadership.
• Audits and reviews prior and existing agency management tools and processes and consistently proposes and implements strategic improvements.
• Leads MSA and SOW negotiations in partnership with All One Marketing Centers of Excellence and the Business Units, develops and updates term sheets, and liaises with Sourcing and Legal for contract completion and payment set up.
• Partners with Legal to create and simplify contracting processes for marketing and communications agencies (MSA, SOW and discipline specific contracts – e.g. influencers, publishers, partners).
• Tracks all agency SOWs, status, and spend, analyzes the data and provides strategic counsel for spend optimization and rate equity on an ongoing basis.
• Maintains a general understanding of multiple marketing disciplines and outsourcing needs across E. & J. Gallo.
• Develops and implements an educational and training plan on agency management excellence for organizational stakeholders, including metrics of success for upskilling process, tracking and enforcing compliance.
• Develops and maintains a deep understanding of key agency players by proactively building and maintaining agency relationships.
•  Responsible for maintaining documentation on current agency ecosystem and past partners, including pertinent information on capabilities, performance and fees.
• Responsible for leading the agency performance management process, including scheduling, distributing performance assessments, compiling responses and partnering with leadership to synthesize and analyze results and develop associated reports.
• Partners with Legal to create and manage an efficient system for all partnership marketing contracts, including IP rights holders, agents, celebrities/influencers, and publishers.
• Tracks and advises All One Marketing teams on partnership marketing contracts expiration, renewal options and best practices.
• Assists and leads meetings pertaining to agency RFPs and capability reviews, including the coordination of all internal stakeholders as well as any required third-party agencies, vendors and partners.
• Identifies and develops relationships with Marketing Procurement/Agency Management professionals in order to benchmark and identify improvement opportunities.

Minimum Qualifications

• Bachelor’s degree plus 5 years of agency, account management and/or staffing, agency business development, or procurement experience reflecting increasing levels of responsibility; OR High School diploma or state-issued equivalency certificate plus 9 years of agency, account management and/or staffing, agency business development, or procurement experience reflecting increasing levels of responsibility.
• Experience working in marketing or communications agencies, leading scope of work and staffing development.
• Demonstrated a deep understanding of key agency players in multiple marketing disciplines and their inner workings and operational structure.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks or projects and work effectively under time constraints.
• Excellent attention to detail.
• Experience using discretion with confidential information.
• Experience with defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

Preferred Qualifications

• Bachelor’s degree in Marketing or Business Administration plus 7 years of agency management, marketing, contract administration and procurement experience reflecting increasing levels of responsibility.
• Contract management certification.
• 4 years of experience working in marketing or communications agencies leading scope of work and staffing development.
• Proven track record of independent thinking, entrepreneurship and follow through to take ideas into action, measure success, and optimize.
• Experience managing relationships with agencies on an ongoing basis.
• Excellent project management and follow-through skills and experience with multi-tasking in a fast-paced, high stress environment.
• Experience working independently.
• Experience with generating ideas and working under minimal guidance.
• Strong collaboration skills and experience with working as a team player.
• Experience in assessing agency fees including different contractual payment structures, working and non-working dollars, production fees, commissions and the like.
• Knowledge of the winery portfolio (price point, positioning, region of origin).
• Knowledge of wine industry legalities and suitable compliance thereof. 

Compensation

• Hiring Salary Range: $95,800 – $143,600/Year. 
• Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits

• This position includes a competitive benefits package.
• Please click here to view our full list of benefits. APPLY HERE

Seasonal Quality Assurance Representative

by twochickswithasidehustle | Feb 7, 2024 | Uncategorized

Seasonal (Temporary) Quality Assurance Representative

Remote

$14.00 per hour

Bloom, the insurance industry’s trusted growth partner, is looking for an experienced and dedicated seasonal Quality Assurance Representative (QAR) to monitor recorded calls using rigorous standards to help agents develop habits and actions that improve their overall job performance. QAR’s must possess a superior attention span, enjoy a fast-paced environment, and demonstrate efficiency and accuracy when reviewing and scoring recorded calls.

We are looking for an exceptional individual who can:
• Conduct quality monitoring of call center agent recordings using documented standards and systems to identify trends and make recommendations for improvement, where applicable.
• Identify performance gaps in soft skills, administrative service, and established policies or processes.
• Summarize findings and recommend solutions to management for individual and systematic and or process improvements.
• Collaborate with the call center management team to implement solutions.
• Document agent interaction with callers for both agent feedback and tracking purposes.
• Flag compliance issues when identified and escalate to the appropriate department.
• Communicate with managers on agent progress and follow up.
• Review Bloom intranet, emails, and agent folders to stay updated on program specifics.
• Keep informed on daily client requests through monitoring Teams channels and QA group chats and incorporate those into the evaluation forms, where applicable.
• Attend calibration sessions, if scheduled by client/manager.
• Assist in ad-hoc projects, including live monitoring and/or coaching.
• Assist with onboarding new Quality Assurance Representatives through nesting activities.
• Perform all other duties as assigned.

Education and Experience
• High school diploma or GED
• Experience in Customer Service, Call Center Experience and/or Quality review in a Call Center Environment preferred

Skills and Abilities
• Proficient with Windows programs, specifically Excel
• Strong comprehension skills
• Robust writing skills
• Adept verbal communication skills
• Detail-oriented
• Proven ability to work accurately and efficiently with daily deadlines
• Effective multitasking aptitude
• Able to work independently without supervision, and as part of a team
• Discreet and professional attitude
• Always maintain discretion and professionalism regarding agent performance

What We Offer
At Bloom, we offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted. Benefits of working for Bloom include:
• Competitive compensation
• Comprehensive health benefits
• Long-term career growth and mentoring

About Bloom
As an insurance services company licensed in 48 contiguous U.S. states, Bloom focuses on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We concentrate on two areas of service: technology services and call center services and are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients.

Ascend Technology ™
Bloom provides advanced sales and enrollment automation technology to the insurance industry through our Ascend ™. Our Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.

Bloom is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

RESEARCH ADMINISTRATOR (SIGNING BONUS AND REMOTE ELIGIBLE)

by Kay Tay | Feb 7, 2024 | Uncategorized

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The Department of Biomedical Engineering (BME) is a joint academic department with reporting lines to the College of Engineering and the Medical School.  The dual-school environment includes a growing faculty roster within both schools, a large and increasing collaborative research portfolio, multi-building research facilities, innovative instructional programs at all academic levels, and a focus on research translation and entrepreneurship.  BME is pursuing strategic goals to establish enhanced connections within and beyond both schools.  By launching shared facility cores to enable faculty success in research and providing an educational experience for undergraduate students through Ph.D. candidates, BME strives to best prepare graduates for the multitude of career options at the interface of engineering, life sciences, and medicine.

Candidates for the role of Research Administrator will be highly responsible, self-motivated, detail-oriented individual with a solid background in research administration. The successful candidate will manage pre and post-award activities.  

Who We Are

Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering’s mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.

Our vision, mission and values are supported by a people-first engineering framework that guides our work. As Michigan Engineers, we strive to apply excellent engineering fundamentals, integrated expertise and equity-centered values to reimagine what engineering can be, close critical gaps, and elevate all people. Information about our vision, mission and values can be found at: http://strategicvision.engin.umich.edu/.

The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). Michigan Engineering models that commitment in our research, culture and collaborations. We seek to recruit and retain a diverse workforce as a reflection of that commitment. Learn more about DEI at Michigan Engineering: https://www.engin.umich.edu/culture/diversity-equity-inclusion/

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Maternity and Parental Leave

Responsibilities*

• Advises the Principal Investigator on the most effective way to achieve an effective, quality proposal and coordinates a timely submission process, ensuring appropriate approvals.
• Develops project timelines based upon proposal requirements; submits requests for no-cost extensions or other extensions as needed; manages the proposal submission process.
• Ensures compliance/oversight by monitoring budgets and spending, approving capital equipment requisitions, and providing guidance and counsel for the stewardship of sponsored research funds.
• Maintain appropriate communications with faculty, BME, Michigan Engineering, and Medical School administrators, ORSP and Sponsored Programs. Responsible for interpreting regulations and guidelines of internal and external funding.
• Responsible for coordinating and independently managing the administrative research process, by assisting with the creation of complex proposals, including locating relevant materials, formatting, and editing, providing assistance with the preparation of multi-year budgets, preparing and assisting with budget justifications, coordinating with internal and external entities as appropriate, and ensuring timely routing of proposals through the institutional approval process.
• Post-award activities are primarily financial in nature and will include independently projecting and updating encumbrances, faculty portfolio analysis, preparing and reviewing financial transactions, and monitoring appropriateness for grant funding and allowability.
• May compile complex financial information pertaining to such matters as journal entries, vouchers, and standard transactions such as expenditures for materials, equipment, support staff, and travel.
• Resolve mid-size compliance-related issues and work with management on larger issues, act as a resource for research administrative staff on complex issues.
• Advise faculty on best practices for post-award management, including assistance with budgeting, report preparation, and renewals/extension paperwork.

Required Qualifications*

• Bachelor’s degree in accounting/finance or equivalent combination of education and work experience.
• Candidates at the Intermediate level:
  • 3 – 5 years of experience in a related position.
• Candidates at the Senior level:
  • 5 – 7 years of progressive experience in a related position.
• Candidates at the Lead level:
  • 7 or more years of progressively responsible experience in a related position.
• Familiarity with university policies and procedures related to sponsored projects.
• Demonstrated ability to think through and anticipate departmental needs.
• Proven ability to work well with others, especially under the pressure of deadlines.
• Ability to work well independently and in teams.
• Demonstrated knowledge of compliance issues particularly having an in-depth knowledge of Uniform Guidance compliance.
• Proven ability to analyze data.
• Demonstrated ability to produce, explain, and use reports and spreadsheets.
• Excellent interpersonal and problem-solving skills.
• Demonstrated initiative in identifying and following through on critical tasks.
• Ability to make independent decisions.
• Experience with financial management and account reconciliation.
• Ability to multitask and refocus after interruptions.

Desired Qualifications*

• Advanced degree at the Senior or Lead level.
• Demonstrated ability to improve processes, adapt to new conditions, and manage change.
• Certified Research Administrator (CRA) 

Work Schedule

The Michigan Engineering Office of Biomedical Engineering operates in a hybrid work environment consisting of both in-person and remote work. This position will have the option of a remote work schedule to be negotiated on hire.  

You can find more information here: https://rpm.engin.umich.edu/human-resources/telecommuting/

Additional Information

• Candidates at the Lead level will have additional responsibilities:
  • Assist with training and the mentoring of associate and intermediate Research Administrators.
  • Collaborates with research administration manager and academic leadership on research administration best practices and policy development.
  • Collaborates on continuous process improvement efforts for research administration.
  • Other duties as assigned.

**Candidates who are not currently employed at the College of Engineering may be eligible for up to a $1500 sign-on bonus.  College of Engineering candidates for whom this position represents a promotional opportunity may be eligible for up to a $1500 sign-on bonus.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

SALARY

$65,000.00 – $94,000.00

APPLY HERE

Marketing Coordinator

by Kay Tay | Feb 7, 2024 | Uncategorized

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

What You’ll Contribute

• Work closely with the marketing team to develop and implement marketing strategies aligning with company’s goals and objectives.
• Own agendas, content, projects, and follow-ups for the marketing team.
• Assist the marketing team in various administrative tasks, such as budget planning, providing necessary preparation documents, participating in monthly/quarterly reviews, and developing and implementing new marketing strategies.
• Drive implementation of cross-departmental marketing and communications initiatives in collaboration with relevant teams.
• Assist other team members with interpreting and executing the marketing vision and intent regarding upcoming and ongoing marketing initiatives.
• Lead meetings and discussions with the marketing team in a way that promotes collaboration. 
• Provide relevant analyses, recommendations, and reports to the marketing team.
• Take on projects as needed to further the overall vision of the marketing team.
• Act as a resourceful problem solver, able to think on their feet and find creative solutions to various challenges.
• Adapt quickly to changing priorities and provide timely guidance and support across different tasks.
• Connect the dots across marketing organization, ensuring teams are aligned, focused, and time is optimally used (e.g. pre-reviews with teams, cascading info and context, streamlining efforts, etc.).

What We’re Seeking

• This role requires a versatile and adaptable individual with a broad skill set encompassing community management, content strategy, marketing, operations, and strategic thinking. The ability to communicate effectively, lead projects, think analytically, and prioritize tasks is crucial for success in this role.
• Be scrappy, learn fast and be responsible for results.
• Experience in a marketing, PR, or communications role.
• Bachelor’s degree in Communications, PR, Marketing, or a closely related field.
• Ability to build strong working relationships across the marketing team, especially in a remote setting.
• Advanced proficiency in Microsoft Office tools.
• Knowledge of budgeting and project management processes
• Proven experience in project management.
• Highly adaptable with great problem-solving and organizational skills.
• Excellent communication skills (written and verbal).
• Extra Credit: #your favorite tool or method used for staying organized on your resume.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others. 
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. 
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. 
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. 
• The targeted base pay range for this role is: $52,000 to $72,000 with this range reflecting differences in candidate knowledge, skills and experience.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
• Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
• Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks! APPLY HERE

Email Marketing Specialist

by Kay Tay | Feb 7, 2024 | Uncategorized

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.

Ventures Endurance, a division of Gannett/USA Today Network, is looking to hire an Email Marketing Specialist to take the lead with the email marketing strategies of a portion of close to 100 live events and virtual endurance events, including road races, obstacle course events, and cycling. Your main duties include producing email marketing campaigns end-to-end, managing email calendars, and collaborating with cross-functional teams to create engaging content. We’re looking for proven experience creating emails, building journeys, and reporting results. This person will be joining a full marketing team in a quickly growing company. We work hard but we have a lot of fun along the way!

Salesforce Marketing Cloud experience is a must.

Base Salary $43,000 – $52,000/annually 

Responsibilities 

• Design and build marketing emails in Salesforce Marketing Cloud
• Create and collaborate on email calendars for every event in your portion of the portfolio
• Work with the marketing team to brainstorm and produce marketing campaigns
• Utilize dynamic content and templates to scale emails across many markets/races
• Analyze campaign performance and suggest improvements
• Ensure emails follow industry policies and best practices

Requirements

• Must have experience in Salesforce Marketing Cloud Content Builder – SFMC certifications preferred
• Hands-on experience with AMPscript is preferred
• Proficiency in other areas of SFMC desired (Automation Studio, Journey Builder, etc.)
• Ability to report on metrics and alter plans where needed
• Strong project management skills
• An ability to work under tight deadlines
• Degree in Marketing or a relevant field preferred. APPLY HERE

Director, Sales Operations

by Kay Tay | Feb 7, 2024 | Uncategorized

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony’s principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth.

POSITION SUMMARY 

Sony Corporation of America (SCA) is seeking a Director, Sales Operations, to support the launch of a new business incubated within SCA. In this role, you will be responsible for developing sales strategies, creating sales forecasting models, establishing sales processes, and building a sales operations team. 

JOB RESPONSIBILITIES 

• Develop and execute sales strategies to achieve revenue goals across all segments 
• Build and lead a high-performing sales operations team to support the business segments 
• Analyze sales data and market trends to identify opportunities for growth and improvement for each segment 
• Develop and manage sales forecasting models and processes for each segment 
• Collaborate with cross-functional teams to develop and implement sales programs and initiatives specific to each segment 
• Monitor and report on sales performance metrics for each segment, providing recommendations for improvement 
• Develop and implement sales programs to improve sales team effectiveness for each segment 
• Manage the sales budget and ensure compliance with company policies and procedures 
• Work closely with executive leadership to provide insights and recommendations to improve the overall sales process and drive growth 

QUALIFICATIONS FOR POSITION 

Your qualifications and experience should include:  

• Bachelor’s degree or equivalent experience required; MBA or other advanced degree preferred 
• 7+ years of experience in sales operations, forecasting, and planning across multiple segments 
• Proven track record of driving revenue growth and increasing sales efficiency in each segment 
• Strong analytical skills and ability to work with large sets of data 
• Excellent communication, leadership, and interpersonal skills 
• Experience with CRM software, sales analytics tools, and other sales-related technologies 
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”.  

Benefits:    

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.   

 What we offer you: 

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)  
• Employee assistance plan and comprehensive behavioral health benefits 
• Fertility benefits, including surrogacy, and adoption assistance programs   
• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children  
• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance  
• Short-term & long-term disability plans   
• Paid parental and caregiver leave   
• 401(k) Plan with pre-tax, Roth, and after-tax options and company match which vests immediately  
• Education assistance and student loan programs    

Other Programs:  

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs) 
• Referral bonuses (subject to eligibility)   
• Matching gift program   
• A wide variety of employee business resource groups (EBRGs)   
• Special discounts on Sony products, offered exclusively to Sony employees 
• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)   
• Annual incentive bonus 

 The target base salary range for this position is $210,000 to $220,000.  This range does not include any other compensation components or other benefits that an individual may be eligible for.  The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.   APPLY HERE

Manager I, Content Program Management, (Trust, Safety, and Operations)

by Kay Tay | Feb 7, 2024 | Uncategorized

Who we are: 

Want to make an impact? Join our pack and come work (and play!) with us.

We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We’re an agile, fast-growing company, and our leadership comes from some of the world’s most respected tech companies. 

At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

***This position is approved for remote work only in the following states: TX, GA, NC, MI & FL***

Who we’re looking for:

We’re looking for a Content Program Manager to join our Skills & Knowledge Program Management team. In this role you will lead critical initiatives in Operations Content and Knowledge Base Management to support business growth and delight our customers. With your functional expertise in content writing and editing and knowledge management, and with a strong understanding of business strategy and priorities, you will provide thought leadership, structure, and hands-on oversight to drive successful, measurable outcomes through effective coordination across teams. You will help Rover Operations achieve its business objectives by creating and executing the knowledge management strategy for customer and employee-facing learning content.

Your Responsibilities:

• Lead, coach, and develop a team of Content Writer/Editors based out of various global locations.
• Manage frontline employee-facing content within the knowledge base including technical and functional content creation and organization.
• Identify and solve for gaps and emerging needs in knowledge management program and process capabilities.
• Drive successful go to market program, project, and process management for content and knowledge management across Operations customer service, aligning tools and approach across teams.
• Elevate teams’ knowledge and expertise in the use of project management methodologies and tools within your functional area.
• Assess the success and impact of the knowledge base and content programs, then make changes for continuous improvement in outcomes.
• Build a roadmap, prioritize and coordinate various cross-functional teams.
• Routinely review key milestones with senior leaders.  Troubleshoots major roadblocks and delays autonomously.

Your Qualifications:

• 4+ years of experience as a proven people and content manager within an operations, customer service center, or other customer-facing environment. 
• 4+ years experience and successful application of the principles, standards, and tools associated with business analysis, program and project management 
• Current knowledge of effective content and knowledge management methodologies, techniques, and practices.
• Experience managing and using various knowledge base tools and help center systems.
• Strong financial acumen and data analysis skills; ability to use data and financial analysis to understand problems, identify options, and make decisions.
• Ability to build and foster strong stakeholder relationships, establish trust, and achieve alignment across the organization.
• BA/BS degree in English, Journalism, Communications or other Humanities field strongly preferred

Your bonus skills:

• Experience working at a fast-paced tech company or in a startup environment
• Experience working in a marketplace or B2C organization
• Experience working with customer support teams

Benefits of working at Rover.com

• Competitive compensation
• 401k
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Doggy benefits, including $1000 toward adopting your first dog
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly 
• Regular team activities performed in-person and virtually. APPLY HERE

Client Revenue Analyst

by Kay Tay | Feb 7, 2024 | Uncategorized

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

The Payments & Compliance team is responsible for the strategy & operations of pay-in processing, payouts, funds settlement, fee assessment, and payment industry controls for SeatGeek ticket sales across our fan-to-fan marketplace, our professional broker channel, and our Rightsholder partnerships.

As a Client Revenue Analyst, you will work directly with our Primary Ticketing partners and internal teams to ensure Primary Client ticket revenue is properly assessed and reported.  This will include overseeing client invoicing, calculating revenue share payments, auditing fees against contracts, and acting as a key reporting and analytics resource for internal and external stakeholders.  You will also play a key role in ongoing automation initiatives designed to streamline fee assessment and revenue reporting.

What you’ll do

• Oversee fee collection and revenue share payments for our Enterprise clients
• Partner with Accounting and FP&A teams to ensure client revenue is properly recorded on the GL
• Act as the primary point of contact for client questions and requests on fee reporting and invoicing
• Work closely with the Legal and Sales teams to ensure prospect fee structures align with internal requirements
• Regularly fulfill ad-hoc reporting requests from both internal and external teams
• Partner with Financial Engineering and Business Systems teams on automation initiatives around client revenue reporting

What you have

• A Bachelor’s degree – preferably in a technical, business, or analytic field 
• 2+ years of Finance, Accounting, or related experience
• Strong problem-solving skills.
• Excellent Excel and analytical skills
• Experience with SQL and Business Intelligence tools (such as Looker, Tableau, Power BI) 
• Ability to work on detailed projects without losing sight of larger goals.  
• Comfort navigating ambiguity with minimal guidance. 
• A friendly and succinct communication style. You understand when best to use various forms of communication and can keep things on track and understood

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical 
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $45,000-$70,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. APPLY HERE

Provider Reimbursement Analyst

by Kay Tay | Feb 7, 2024 | Uncategorized

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!!

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only) 

Job Summary

Responsible for supporting provider reimbursement programs, policies, and strategies to ensure unit cost controls meet or exceed corporate objectives for medical cost containment. Analyzes claims, utilization, and medical cost data. Supports the development of strategic, cost effective programs, and makes system or network changes to enhance competitive position. This role requires knowledge of healthcare coding and reimbursements, strong analytical skills, ability to work with large multi-dimensional sets, an ability to identify negative and positive trends, and strong communication skills that enable clear communications to leadership regarding findings. Provider Services leadership will use these findings to make informed decisions regarding financial goals tied to provider reimbursements.

Education & Experience

Required: 

• Bachelor’s degree in Business Administration, Finance, Healthcare, Information Management or equivalent experience 
• 3 years’ experience in healthcare analysis, data management or equivalent 
• Strong knowledge of CMS coding and provider reimbursement methodologies 
• Proficient in Microsoft Office suite, with an emphasis in Excel and data analysis and reporting 
• Working knowledge of structured query language (SQL), and SQL Reporting Services (SRS)

Preferred: 

• Quality or Process Improvement experience 
• Experience with data visualization tools such as Tableau, Power BI, etc. 
• Government claims experience 
• Work with alternative payment models

Key Responsibilities

• Assesses provider payments against TriWest targets for reimbursements to include discounts and alternative payment models (APMs, e.g. pay for performance) Acquires claims data from primary or secondary data sources. 
• Identifies, analyzes, and interprets trends or patterns in complex claims data sets and provider data files 
• Develops visualizations and presentations to summarize and explain data findings or reimbursement issues. 
• Evaluates the completeness and accuracy of claims data. 
• Works closely with Provider Services and Finance leadership and SMEs on process and quality improvement strategies and/or provider education efforts, resulting from claims data analyses and findings. 
• Define problems, collect claims data, establish facts, analyze claims data, and report the findings to appropriate stakeholders. 
• Collect, aggregate and disseminate data in understandable, digestible, and useful ways across the organization. 
• Will effectively present claims data information and respond to detailed claims payment or coding questions from varied internal or external groups

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.

Information Management: Ability to manage large amounts of complex information easily, communicate it clearly, and draw sound conclusions.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Advanced analytical skills; knowledge of fundamentals of accounting and sound business processes; extensive knowledge of Microsoft Excel; proficient with Word; process diagram and documentation experience preferred; research and project management skills.

Working Conditions

Working Conditions: 

• Favorable working conditions in a climate-controlled office space 
• May work within an office environment

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time 

*Annual base salary for Colorado and Washington State residents:  $87,000 – 97,000 depending on experience* APPLY HERE

Customer Experience Associate

by Kay Tay | Feb 7, 2024 | Uncategorized

Our mission is to make payments safer and easier for everyone. We started with a consumer product (privacy.com) that helps people spend more safely using virtual payment cards. Then we launched a simple, modern API to make our payment and card issuing infrastructure available to other startups, fintechs, and brands. Today, that infrastructure is known as Lithic, and it powers billions of dollars in payments for some of the most innovative companies in the world.

Lithic is a remote-first company and has a distributed team with an office in New York. That means that if you want to work remotely, you can! If you want to drop by the office or work fully in-person, you can do that, too! We’ve raised $100M+ from top-tier investors including Index, Bessemer, Stripes, and Tusk Venture Partners, with a recent Series C that will help us scale.

Lithic is hiring a Customer Experience Associate. As a Customer Experience Associate at Lithic, you’ll be a trustworthy point of contact for the customers of our consumer product, Privacy.com, and the ultimate advocate for their best interests. You’ll be the eyes, ears, and voice of Privacy.com as we strive to deliver an intuitive and delightful product and experience.

Your job will not only be to help our customers with the issues they encounter but also to help us learn as a company from each interaction so that we can make our customers’ experience as seamless as possible.

CX Associates will be expected to share weekend coverage duties but are allotted two consecutive days off per workweek, typically including one weekend day. This is a full-time hourly position.

We encourage you to apply even if you don’t meet every requirement listed below! 

Job responsibilities: 

• Interact with users directly via email and chat
• Brainstorm inventive solutions to tackle urgent customer problems
• Identify site and app issues, and communicate properly to all internal teams
• Think creatively about how to optimize each customer’s experience
• Become an expert on Privacy and the service we provide our users

Who you are: 

• An excellent writer and communicator with a keen eye for detail and grammar
• A team player and comfortable with an ever-changing startup environment
• An enthusiastic and positive person with a can-do mentality — you consider no task too small
• A fast learner and eager to tackle new challenges every day
• Flexible and adaptable to accommodate holiday and weekend shifts
• Patient and understanding with customers, and confident resolving issues on the spot.

For US candidates: $21.63/hr

Benefits: 

• Health, vision, and dental insurance 
• Unlimited PTO
• 401(k) match 
• Life Insurance and AD&D policy 
• 3% cashback on all Privacy purchases. APPLY HERE

Customer Support Specialist

by twochickswithasidehustle | Feb 6, 2024 | Uncategorized

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables organizations to build relationships with the media, manage crisis risk and demonstrate PR’s impact on business outcomes.

Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.

Our customer base continues to grow and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact. 

As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences, and helping customers achieve their goals comes naturally to you.

You will work closely with the editorial, customer success, and product teams.

What you’ll do:

• Serve as a first responder for inbound communication through our site
• Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge
• Escalate and diagnose software issues; work with our product and engineering teams to solve complex product issues 
• Follow site issues to resolution and customer satisfaction
• Proactively reach out to customers who show signs of user error 
• Identify processes that need to be improved and evolved
• Maintain expert product knowledge of Muck Rack and stay well informed of new and existing features 

How success will be measured in this role:

• Time to close 
• Average time to respond within 10 minutes or less
• Number of conversations replied to 
• CSAT
• Quality Assurance (QA)

If the details below describe you, you could be a great fit for this role:

• 1-2+ years of experience in technical support; B2B and SaaS experience is preferred
• Exceptional written and verbal communication skills, with a focus on listening and asking the right questions; comfort communicating with customers via chat, email
• Can autonomously troubleshoot and perform in-depth investigations to fix a problem
• Ability to adapt quickly to changing priorities and customer needs
• Familiarity with the tools we use, including Google Apps, Hubspot (or Salesforce), Slack, Intercom, GitHub, and you learn how to use new tools quickly 
• Familiarity with technical writing; writing troubleshooting and navigation steps for websites 
• Attention to detail and curiosity to identify the core of issues
• Continuous learner with a desire to be the first to learn new features
• Experience working in public relations or familiarity with the industry is preferred 
• Familiarity with boolean searching
• Must be willing to work the following shift: 9:00am – 6:00pm EST

Interview Overview 

Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager 
• Skills assessment (2 hours max) 
• Peer interviews with several team members
• Final call(s) with executive team member(s) 

Salary

In the US, the base salary for this role is $27/hour. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Customer Experience Associate

by twochickswithasidehustle | Feb 6, 2024 | Uncategorized

At Apartment List, we’re on a mission to find every renter a home they love at the value they deserve. Finding the right place to live is one of the most important, time-consuming and expensive decisions that all of us make. Getting it right matters. We’ve helped millions of families find a home they love, and we’re just getting started.

Renting is the largest expense for the average household, and finding the right place can often be overwhelming and stressful. At Apartment List, we are building an easy, delightful, and effective apartment search experience that will improve millions of renters’ lives by making this process less of a burden.

As a Customer Experience Associate, you will be the voice of the customer experience. You will manage and respond to all customer feedback and inquiries. To inform product strategy, you will analyze and synthesize customer insights and share them with the EPD (Engineering, Product, and Design) organization.

You will continually improve customer experience by tracking the progress of our customer sentiment, setting goals to improve it, and proposing recommendations to EPD to make progress.

You will partner with a UX Research Manager and Product Designers to conduct evaluative research and share insights to advocate for a customer-first philosophy in the organization.

Here’s what you’ll do as part of the team:

• Manage and respond to renter feedback across all platforms: email, social media, online reviews, web forums, and more. 
• Resolve complaints reported to third-party compliance sites (e.g., the BBB) and work directly with our legal team to resolve and respond to escalated customer complaints. 
• Identify process inefficiencies and implement improvements to ensure scalability and documentation of all new and existing Customer Experience processes.
• Partner with Product Designers to conduct thoughtful evaluative research to guide product decisions.
• Produce human, engaging, concise, and actionable artifacts to inform what we’re learning about customers and what we should do about what we know. 
• Communicate research insights to stakeholders in compelling and creative ways, using qualitative and quantitative data to inspire change in all stages of product development. 
• Collaborate with stakeholders from Product, Design, Analytics, and Engineering to understand our customers and uncover problems we should focus on.
• Act as a champion for high-caliber user advocacy throughout Apartment List and prioritize our customers in all decisions.

Here are the skills and experience you’ll need to be successful:

• 3+ years of customer experience or support experience. You managed customer feedback and leveraged the data to influence customer needs and business metrics positively.
• Experience guiding teams to focus on the most critical customer experience areas. You identified key themes from customer feedback, executed studies, and synthesized findings. You translated findings into recommendations that illustrate your contribution.
• A pragmatic approach to managing customer experience in a dynamic, fast-moving environment. You are a self-starter with a “tinker” demeanor that proactively drives explorations. You go beyond responding to customer feedback by analyzing and synthesizing recommendations to improve customer experience. 
• Excellent communication and collaboration skills, proactively initiating projects with cross-functional stakeholders. You have strong communication and collaboration skills and extensive experience partnering seamlessly with cross-functional partners. You are a compelling storyteller with strong presentation skills and a proven high bar for quality and attention to detail.
• A natural curiosity for people and what makes them tick. You want to understand why people behave the way they do.

Here’s the Pay Range:

At Apartment List, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The US base salary range for this position is $60,000 – $90,000 + equity, which reflects the compensation target for new hire salaries for the position across all US locations. Please note, the compensation details provided do not include benefits and perks that we offer. 

We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.

Here’s what’s in it for you (full-time employees only; does not apply to contract roles): 

• Competitive Compensation: Including annual salary, pre-IPO stock options, and other financial compensation (if applicable)
• Medical, Dental, and Vision Coverage: 100% of premiums covered for you AND all of your dependents
• Unlimited Flexible Time Off: Unlimited FTO in addition to 12 company holidays per year, quarterly “recharge” days, and a week-long holiday break
• Home Office Reimbursement: To cover home office furniture and supplies, monthly home internet, and monthly cell phone (if applicable)
• Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
• Parental Support: Generous parental and family leave, fertility benefits, and employer-sponsored stipends towards family forming services
• 401k Plan: To support you in your individual retirement goals
• Team Events: Frequent team-building events, fun team off-sites, and bi-annual company meetups
• Commitment to DEI: To prioritize Diversity, Equity, and Inclusion within our workplace and to stay true to our values and mission
• Mentorship and Training: To get you onboard quickly, learn new professional skills, and invest in your career development
• Impact and Visibility: To expose you to and provide the opportunity to work on highly strategic initiatives that will transform the business
• Encouragement and Empowerment: To explore and adopt new technologies and drive meaningful decisions and outcomes

At Apartment List we believe that everyone deserves a home they love AND a career they love. We strive to build a diverse team that is a reflection of the people we serve; this is made possible through our commitment to fostering a culture of diversity, inclusion, equity, and connectedness. 

As a proud equal opportunity employer, we celebrate the collection of individual differences, life experiences, ideas, perspectives, knowledge, and talent. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.

Specialist, Professional Development Design, Science of Reading (Contractor)

by Kay Tay | Feb 6, 2024 | Uncategorized

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

Amplify builds innovative and compelling digital educational products that empower teachers and students across the country. We have a long history as the leading innovator in K-12 education – and have been described as the best tech company in education and the best education company in tech. 

Amplify works with educators and students across the country. We see our commitment extend beyond simply providing teachers with new curriculum programs or software licenses. For us, it marks the beginning of a collaborative journey with educators and school leaders. Together, we strive to seamlessly integrate our print and digital products into the everyday life of classrooms and schools, all with the shared objective of creating a positive impact on students.

Amplify is in search of an experienced educator with a background in designing and delivering professional development for audiences at the school and district levels. The Professional Development Design Specialist will play a key role in supporting the design of Science of Reading online course content and resources. Responsibilities include acquiring copyrights and permissions, editing podcasts, and seamlessly transitioning storyboard scripts into an online platform.

Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.

Job Description

Responsibilities of the Specialist of Professional Development Design, Science of Reading:

• Design course materials, including participant handouts and video presentations, in adherence to Amplify’s branding guidelines. 
• Organize and obtain copyright permissions for identified course resources and assets
• Coordinate and compile podcast audio for each course
• Upload course content and resources into an online learning platform
• Revise the course as needed, incorporating feedback and addressing reported errata
• Other tasks as assigned by manager

Basic Qualifications of the Specialist of Professional Development Design, Science of Reading:

• Bachelor’s Degree in Education or a related field, or equivalent experience.
• Previous experience in teaching and/or facilitating professional development sessions.
• Background in instructional and graphic design.
• Proven expertise in early literacy development, science of reading research, and adult learning principles.
• Demonstrated ability to effectively manage multiple projects simultaneously.
• Proficient use of technology-based productivity tools, including Microsoft Office, Google Applications, and video conferencing tools.

Preferred Qualifications of the Specialist of Professional Development Design, Science of Reading:

• Master’s or Advanced Degree in Education
• Previous experience designing and/or facilitating science of reading professional development sessions.
• Experience in designing online courses and proficient in editing videos 
• Understanding and compassion for the role of the teachers and leaders
• Proficiency with learning management systems

APPLY HERE

Senior Content Developer

by Kay Tay | Feb 6, 2024 | Uncategorized

Overview

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

The Commerce + Ecosystems (C+E) Commerce team is working to enable an easier experience for customers and partners to grow, as well as to buy and do business with us by delivering a dependable, safe, and secure commerce infrastructure. The Ecosystems team is committed to driving discovery and awareness of Microsoft within our ecosystem of products and services, as well as reaching technical communities around the globe. 

As part of the Ecosystems business within C+E, the Skilling organization skills the workforce of today and tomorrow by providing a single, coherent, online platform that enables Microsoft to bring content and experience to customers to enable them to learn, grow, and adopt Microsoft technology. Learners can gain new skills, solve problems, and connect with other technologists through access to technical documentation, training, Q&A. They can also discover architectural guidance, frameworks, and code samples to help them make the most of Microsoft technology.  We make these resources available through 1st party in-product integrations, 3rd party experiences, at events and through channels. 

Are you passionate about delivering technical content that helps customers use products and services? Do you have experience using Linux and Cloud infrastructure services – compute, storage, containers, and/or networking? If yes, come join our experienced team of content developers and help us help others achieve more.  

This is an exciting and important role that will connect with people across the company to create guidance making it easier for Linux cloud native companies to use Azure services. We’re looking for an experienced instructional writer with a talent for making complex technologies accessible to others. You will create and maintain content for Azure services for Linux cloud native customers. You’re organized and thrive on deadlines. You enjoy the challenge of managing content strategy and bringing together experts to tell a compelling story. You’re customer-obsessed and eager to show impact. You set priorities using data and use search engine optimization (SEO) practices to enable easy discovery of your content. 

Responsibilities

As a Senior Content Developer 

• You will work with product program managers, customers, engineers, support, and marketing to create compelling documentation, training, and architectural guidance for Azure (https://learn.microsoft.com).  
• Plan: Develop, prioritize, and execute customer-focused, data-informed content plans using an agile methodology. 
• Create: Author and publish high-impact content addressing the needs of the Linux cloud native developer audience. 
• Collaborate: Work with business stakeholders, support, marketing, and customers to understand customer goals and what they need to succeed (Pacific time-zone hours primarily). 
• Administer: Maintain GitHub repositories and assist contributors with their pull requests. 
• Analyze: Use data to report on your impact, prioritize your work, and adjust to future plans. 
• Design: Use content standards and templates to ensure consistency in the documentation. 
• Code: Write and manipulate command-line examples, code samples, and snippets to support documentation (PowerShell, .NET, Python, REST, ARM, etc.). 

Qualifications

Required Qualifications:

• 5+ years experience in writing, content design, information technology (IT), or coding/programming
  • OR equivalent experience

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred Qualifications:

• 5+ years of proven writing, content design, information technology (IT), or coding/programming experience OR equivalent experience.
• 6+ years of proven writing, content design, information technology (IT), or coding/programming experience
• 5+ years of experience with open-source projects, Linux, and Kubernetes
• 1+ year(s) of project leadership/management experience
• 1+ year(s) of project management experience
• Effective written and verbal  skills
• Writing samples to share (links or .PDF of books, documentation, training, blog posts, help articles, etc.)
• Experience with or look forward to quickly learning Git, GitHub, and Markdown
• Experience using SQL queries, Power BI reports, and/or Azure Data Explorer queries
• Knowledge of programming concepts in one or more of these languages: PowerShell, C#, .NET, Python, REST, ARM, etc. 
• Experience in gathering customer requirements and in managing and prioritizing across multiple deliverables
• Skills in communication, cross-group collaboration, and teamwork
• Experience with cloud storage concepts and technologies
• Experience working in GitHub and Markdown
• Familiarity with RESTful APIs

Technical Writing IC4 – The typical base pay range for this role across the U.S. is USD $112,000 – $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 – $238,600 per year.

APPLY HERE

Investigative Reporter

by Kay Tay | Feb 6, 2024 | Uncategorized

ConsumerAffairs helps people make smart buying decisions in moments of need. Every month, millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.

As a part of this mission, we operate a news team that has a track record of publishing high-quality journalism about the products consumers rely on, the companies that produce them and the agencies that regulate them. We are now in the process of expanding that work by building a world-class investigative reporting team, which will include reporters, data analysts and editors. This team will rely on deep data analysis, extensive public records work and outstanding reporting to deliver impactful journalism that exposes consumer harms and holds wrongdoers accountable.

Across all teams at ConsumerAffairs, our employees believe in raising the bar through data-driven innovation, intellectual curiosity and grit. We have servant hearts for our consumers, customers and colleagues. If you want to be part of a globally diverse team focusing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!

About the Job

ConsumerAffairs is looking for a reporter with a track record of covering consumer-focused topics who wants to dive deep into investigative reporting that makes a difference.

Candidates should have experience covering consumer-focused topics, whether that’s business and workplace issues, technology, financial institutions, product safety, agriculture, health care, housing or other issues. Those who apply should be passionate about helping the public make informed buying decisions and feel a sense of urgency to expose harms that jeopardize consumers’ health, safety and financial security. We are looking for reporters who can come in ready to offer their own ideas for possible investigative reporting topics.

This is a fully remote and full-time, salaried position with benefits including health, dental and eye care coverage, as well as unlimited vacation days. If you’re interested in the job, please submit a resume, three examples of your best work and a cover letter explaining how you would approach investigative reporting at ConsumerAffairs. We want to see your creativity and ambition.

Responsibilities & Expectations

These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.

This reporter should be a reliable self-starter, using their deep well of sources, their mastery of open record requests, and their understanding of data to generate ambitious investigative projects.

This reporter will be expected to juggle both short-term accountability pieces and long-term investigative projects. They should have a sense for whether a project can be produced quickly or will require a deep dive to get right. They must be efficient with their time and be able to transform weeks or months of reporting into a clear and compelling narrative.

We understand that words on a page (or screen) are only one part of a story, and we are eager to include multimedia elements such as data visualizations, photos, video, audio and unique web design into our projects. We’re looking for candidates who are excited to envision their stories as whole packages with many components. They should be creative and always thinking of new ways to attract an audience.

This reporter should know how to maximize the potential for impact from their work. Prior to publishing an investigation, they should have knowledge of the regulatory agencies and officials involved in their reporting topic, connect with stakeholders and work with community members to understand their needs and desires.

Candidates must be comfortable working for a remote team and will be expected to proactively keep teammates apprised of their progress on assignments. This reporter will work solo on some assignments and join forces with others when necessary. This role will require teamwork across ConsumerAffairs, including with data journalists, our SEO team, digital PR specialists and our newsletter writers.

Requirements

Minimum Qualifications & Credentials

• At least three years of professional journalism experience
• Experience reporting on consumer-focused issues, such as business, technology, health care, housing, finance, the automotive industry or product safety. Other reporting topics not listed here also fall under this umbrella.
• Experience producing journalism that sheds light on important problems and exposes wrongdoing
• Compelling writing that keeps readers engaged from start to finish

Hard/Technical Skills

• Skills interpreting spreadsheet data in programs such as Google Sheets and Excel
• Experience navigating public records processes, especially FOIA, and working with government datasets

Pluses for any candidate

• Experience producing long-term investigative reporting projects (major plus)
• Experience producing stories that have attracted a national audience
• A history of producing stories that have had tangible impact on communities and/or resulted in changes to policies or laws
• Advanced data journalism skills using programming languages (SQL, R, Python, etc.)
• Multimedia skills, including photography, videography, data visualization, audio and social media storytelling

Soft Skills

• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.

We do not expect every candidate to be equally skilled in all these areas, and this is not a complete list of all relevant qualifications applicants might bring to the job. Please tell us about your other assets not mentioned here that may be valuable to this role. If you do not have the exact combination of skills listed here, but are still interested in this job, we’d love to hear from you. We are looking for candidates who want to learn and grow.

Specific Measures of Success – Expected Outcomes

Overall outcomes expected

• Filing weekly public records requests
• Bi-weekly pitching on short-term accountability stories; quarterly pitching on investigative stories
• Publishing stories monthly
• Two major investigations produced per year

Expectations in year one

Q1

• Get oriented around existing teams and processes
• Begin executing faster-turnaround accountability stories on consumer issues
• Get comfortable partnering with data journalists on data-driven reporting projects

Q2

• Develop two or more ideas for a possible seminal 2024 investigative reporting project
• Begin producing high-profile, original stories of national significance

Q3

• With help from editors, map out a plan for a major investigative reporting project, including timeline, team members, multimedia elements and potential for impact
• Be in a good rhythm juggling short-term and long-term assignments
• Continue pitching ambitious ideas and pursue them relentlessly

Q4

• By the end of your first year, produce at least one powerful, deeply reported investigative project that has reached a national audience and had an impact on consumers

Core Values

Raise The Bar

• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.

Win As A Team

• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.

Care Above All Else

• We care above all else. We have servant hearts for our consumers, customers, and colleagues.

Physical Requirements & Environmental Conditions

Location: Remote

Frequency of travel: Occasional travel may be required for meetings, training, conferences and/or reporting opportunities.

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan

APPLY HERE

National Political Correspondent

by Kay Tay | Feb 6, 2024 | Uncategorized

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.

National Political Correspondent

USA TODAY is seeking a top-notch political correspondent who will break major news during one of the most consequential presidential contests in modern history. This journalist will have a proven track record of delivering not just scoops but also high-impact enterprise.

They will work closely with the overall Campaigns Team and the USA TODAY NETWORK, maximizing the organization’s broad footprint to tell the story of how this campaign is reverberating across the nation.

This position will be for a one-year contract, with the possibility of an extension.

Job Level: Sr National News Reporter

Minimum salary: $85,000

Responsibilities:

• Handle both daily assignments and deliver groundbreaking scoops plus high-level enterprise.
• Be a key member of the 2024 election coverage team.
• Provide quick analysis that helps readers know “what this really means.”
• Create storytelling that accurately informs, entertains and engages specific audiences and platforms. 
• Collaborate with content team to provide all appropriate elements for stories (i.e. photos, videos and graphics). Capture basic photos and video as needed.  

Requirements: 

• Bachelor’s or master’s degree in journalism or any other subject or an equivalent combination of education and experience.
• Five years of journalism/newsroom experience is required, with a focus on political journalism.
• Energetic self-starter and a fast thinker who can spot stories that matter. 
• Strong communication skills, news judgement and headline-writing ability. 
• Ability to multitask and excel under intense deadline pressure.
• Ability to work collaboratively and efficiently with a team of journalists.
• Strong writing, spelling and grammar skills; familiarity with AP style.
• Command of media law and principles of ethical conduct. 
• This role requires a valid driver’s license, reliable transportation, and the minimum liability insurance required by state law.
• Employment is contingent on passing a post-offer, pre-employment background check, drug screen and motor vehicle record check.   

Application Instructions

We are eager to learn more about you and how you fit this role. When you apply, don’t limit your upload to a resume; show us what you’ve done. To do so, put together a single document file that includes the following, in this order:
 
1.    Your resume – one to two pages.
2.    A cover letter that outlines how you would approach the job.
3.    Links to 3-6 online samples of your work. Show us what you’ve produced or had a hand in that best reflects what you can do in your desired role.
 
It is important that these items be assembled into a single document and uploaded in PDF format. Completing these steps will ensure that your application receives the highest consideration.

The annualized base salary for this role will range between $85,000.00 and $244,950.00.  Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.  APPLY HERE

Managing Editor, Social Media

by Kay Tay | Feb 6, 2024 | Uncategorized

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home & Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary: 
Blavity Inc. is looking for a Managing Editor, Social Media to execute digital strategy across all social platforms for Blavity’s lifestyle brands (Home & Texture, 21Ninety, Travel Noire). This role is expected to formulate and execute a plan for growing our reach across social platforms through content creation and curation, including collaboration with influencers and industry experts to create compelling content and launching original franchises. The Managing Editor, Social Media will partner closely with the Editorial, Content Marketing, and Video teams to maximize the impact of their work. 

This position will report directly to the Director, Content & Programming.

Responsibilities: 

• Create original and compelling content for social media across all platforms (i.e. TikTok, Instagram, Pinterest, Facebook, and Twitter)
• Keep abreast of social trends and quickly adjust a plan to make the most impact on performance
• Work closely with Social Producers and Content Marketers to maintain shared social calendar and ensure quality of content 
• Partner with the Director, Content & Programing to continuously refine the social strategy based on industry trends and  analytics
• Track and report on Key Performance Indicators for social on a weekly cadence 

Qualifications: 

• Education: Bachelor’s Degree in Journalism, Communications, or related fields
• Required Experience:
  • 2+ yrs of Digital Marketing and/or Social Media experience
  • Previous experience creating content for social media, including but not limited to TikTok, Instagram, Pinterest, Facebook, and Twitter
  • Previous experience using analytics to make decisions and identify learnings from our performance
• Preferred Experience:
  • Previous experience working at a fast-paced digital publisher or agency 
• Technologies: Fluent in Google Suite, Canva, Sprout Social, Asana, and/or comparable project management suite Additional Qualifications:
  • Creative thinking and the ability to identify new ways to resonate with and reach our audience 
  • Comfort with being on camera/being captured for short-form social video
  • Strong attention to detail, organizational skills and the ability to manage several projects simultaneously
  • Strategic mindset 
  • Independent, entrepreneurial self-starter who is comfortable taking on a high level of responsibility
  • Comfort with ambiguity and a proven love for transforming unorganized/complex data into rigorously structured, insight-oriented solutions
  • High-energy, company-first, positive attitude; must be motivated to work hard in a fast-paced environment
  • Excellent communication and analytical skills; outgoing and sociable; willing to wear multiple hats 
  • Passion for details and an obsessive need to document and communicate findings
  • A healthy appreciation of GIFs and Black culture

Details: 

• This is a fully remote role, U.S.- based role. Occasional travel may be required. 
• Candidates must be authorized to work in the U.S.
• Candidates must be available to work in alignment with the Pacific Time Zone 25% and Eastern Time Zone 75%. 
• The annual salary range for this role is $70,000 – $80,000. APPLY HERE

Analyst, Business Information – Surety

by Kay Tay | Feb 6, 2024 | Uncategorized

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

This role is specifically intended to support the Surety Reporting and Analytics Team. The role will emphasize report development, execution and delivery initially with an opportunity to expand into analytical support of the Surety team’s strategy and portfolio management. An initial understanding of the surety line of business is not required but will be needed over time.

Job Description SummaryData drives today’s insurance industry and every one of our business units. How we manage that information is an important component to our success, which means that our Business Information associates are at the center of effectively gathering, organizing and delivering the data necessary to make key decisions across Nationwide. If you’re tech savvy, pride yourself on high-quality work with exceptional accuracy and have the confidence to gather the right information and make recommendations this might be the job for you!

As an Analyst, Business Information you will assess information needs, create and maintain ad hoc and standard reports, maintain internal databases for related functional information, and support internal data analysis needs.

Job Description

Key Responsibilities:

• Develops, produces and maintains ad hoc and custom reports for functional area information needs and analysis. Analyzes information contained in reports as requested or needed. Uses various data access tools to pull information for reports.
• Maintains the integrity of information in internal databases.
• Retrieves data from various internal and external sources and data files in order to keep internal databases current and usable. Exports information to external sources.
• Shares reports and information with appropriate area of the company as assigned.
• Supports the research, analysis and presentation of information by: producing reports, compiling and summarizing information, producing supporting documentation and exhibits, and verifying information received from external sources.
• May maintain personal computer hardware and software.
• Assists other associates with preparation of reports and use of information systems, software and related sources of information. Trains other users on report preparation and database access.
• Participates in special projects and teams.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager. Individual Contributor

Typical Skills and Experiences:

Education: Undergraduate studies in business, insurance, mathematics or related field. Prefer degree or industry/functional coursework.

Experience: Two years of related experience in an operational position that includes analysis, problem solving, planning, coordinating and organizing. 

Knowledge, Abilities and Skills: Knowledge of business and/or insurance policies and procedures, customer service concepts and practices. Familiarity with product terminology, processes, regulatory and compliance issues is desired. Verbal and written communication skills for interaction within the functional area, information documentation and report formulation. Ability to understand business information needs, analyze data requests Ability to work under tight time constraints. Ability to effectively operate a personal computer with business software applications for data import/export, manipulation, reporting and analysis.

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Business Unit Director/Officer and the HR Representative

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non Exempt)

Working Conditions: Normal office environment. Extended periods of personal computer use and report/information verification. Occasional overtime and non-standard hours based on business information needs.

ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associated assigned to the job to perform a somewhat different combination of duties.We currently anticipate accepting applications until 02/17/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Analyst, Business Information : $42,315.00-$87,300.00The expected starting salary range for Analyst, Business Information : $47,000.00 – $70,400.00

At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we’re a great place to work, too, and let us know – can you see yourself at Nationwide? APPLY HERE

ACH Risk Analyst

by Kay Tay | Feb 6, 2024 | Uncategorized

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

We are looking for an ACH Risk Analyst to join our fast-growing ACH team. Reporting to our Director of ACH/IBT & UW, you will be supporting the team on mitigating risk within ACH Risk with a key focus on High Risk Verticals and Compliance.

Requirements

Key responsibilities include, but are not limited to:

• Monitor merchant processing activity for exceptions outside of approved parameters.
• Identify, investigate and report potentially suspicious activity.
• Make decisions regarding the disposition of merchant processing activity to mitigate losses to the company.
• Provide various reporting to management.
• Other tasks as assigned.
• Ability to work early mornings and possibly evenings .

Qualifications include, but are not limited to:

• Bachelors in Finance or the equivalent in relevant experience and training.
• 2 years’ experience in risk/fraud management and/or underwriting.
• Strong analytical skills.
• Experience in financial services or other related industry.
• Proficiency in ACH processing and NACHA Rules and Regulations and/or Background with working with high-risk industries

Benefits

Nuvei offers a wide variety of benefits which include Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits.

Nuvei perks also include:

• Frequent training programs on new systems and platforms.
• Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
• Group Private Medical Insurance
• Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
• Employee recognition program and possibilities for advancement in various fields.
• Modern, dynamic and great work environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. APPLY HERE

Fraud Risk Analytics Manager

by Kay Tay | Feb 6, 2024 | Uncategorized

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Social Finance, LLC seeks Fraud Risk Analytics Manager in San Francisco, CA:

Job Duties: Build best-in-class applications, onboard Fraud Prevention strategies, reduce fraud
incidents, and improve operational Efficiency & Effectiveness across SoFi’s wide suite of
Consumer Lending products. Decide what data are needed to answer specific questions or
problems. Apply mathematical theories and techniques to solve practical problems in business,
engineering, the sciences, and other fields. Design surveys, experiments, or opinion polls to
collect data. Develop mathematical or statistical models to analyze data. Interpret data and
communicate analyses to technical and nontechnical audiences. Use statistical software to
analyze data and create visualizations to aid decision making in business. Building data
pipelines and databases. Provide Data-Driven Analysis. Analyze various types of Fraud as well
as develop Fraud Prevention strategies, manage incidents and remediation. Understand drivers
of the fraud events and provide recommendations to mitigate future occurrence. Develop
approaches to mitigate Fraud loss and responsibly grow revenue. Monitor performance of
strategies and portfolios. Document and communicate results and escalate issues as
necessary. Identify gaps/opportunities, remediate issues and drive actions. Telecommuting is an
option.

Minimum Requirements: Two (2) years of experience in the job offered or any occupation in a
related field.

Special Skill Requirements: (1) Fraud Analytics; (2) SQL; (3) Python; (4) R; (5) Project
Management; (6) Tableau; (7) Statistical Modeling; (8) Fraud Governance; and (9) Consulting.
Any suitable combination of education, training and/or experience is acceptable. Telecommuting
is an option.

Salary: $170,000.00 – $195,500.00 per annum.

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. 

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! APPLY HERE

Social Media Editor, Parents

by Kay Tay | Feb 5, 2024 | Uncategorized

Dotdash Meredith is seeking a full-time Social Media Editor to join Parents, one of the largest and most well-respected parenting brands on the internet. We are looking for a digitally-savvy content enthusiast with a passion for all the things today’s families and caregivers care the most about. 
 

In this role, you will report to and work closely with the Senior Social Media Editor of Parents to drive brand initiatives forward by promoting content and helping us continue to grow our social presence across existing and emerging platforms. You will partner regularly with shared teams including editorial, design, video, and more. 
 

The ideal candidate is highly-organized, creative, and has their finger on the pulse of the family and parenting space on social media. This candidate knows how to balance fun, engaging content with posts that will also hit traffic goals—and they have values deeply rooted in diversity, equity, and inclusion as authentic representation is essential. Previous experience working in a fast-paced environment is a must. 
 

About Your Contributions: 

● Work with the senior social media editor to develop and execute a social growth strategy and social identity across all platforms, based on data and industry insights. 

● Execute day-to-day posting on Parents social platforms, including Instagram, Facebook, Twitter, Pinterest, and TikTok. 

● Write compelling, social-friendly, error-free copy for all social content that reflects our brand voice, core values, social media best practices, and visual identity. 

● Work with the design team and visual editors to source and create original visual assets and ongoing series that align with our social identity. 

● Collaborate with value-aligned social influencers, industry experts, brands, and organizations to coordinate takeovers, IG Lives, or other co-promotions. 

● Contribute to developing and executing a social media growth strategy, including paid social efforts. 

● Align with our digital edit team to launch and manage creative social campaigns that support on-site content and larger initiatives.

● Participate in new processes to review feedback from social media insights to inspire new content and/or update existing content to drive even more social traffic and engagement. 

● Help track, analyze, and report quantitative metrics and performance insights, competitive analysis, and qualitative learnings to brand stakeholders. 

● Communicate with our social community moderators to manage the community by moderating sensitive discussions and engaging followers daily through comments and DMs across platforms. 

● Align with Dotdash Meredith’s other social media teams to adapt to ever-changing social media trends, tools, and usage patterns. 
 

About You: 

● 1-2 years of social media experience working for a brand or publication 

● Organized, detail-oriented, and deadline-driven with a strong motivation to create social strategy and content that drives traffic and engagement 

● Highly-creative with an eye for good copy writing and design experience to create social-first assets and talk through visual concepts with design partners 

● Proactive with an entrepreneurial spirit, able to roll with the punches and take ownership of responsibilities in a fluid and fast-moving environment 

● Team player with strong interpersonal communication skills, cultural competence, and the ability to partner with others with empathy and shared motivation 

● Passionate about all things family and parenting

● Experience with and enthusiasm for social media schedulers, analytics tools, and visual asset creation tools (ex. True Anthem, Sprout Social, Google Analytics, Photoshop, Canva, etc.)

Pay RangeSalary: $45,500 – $65,000

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Dotdash Meredith’s total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, Dotdash Meredith provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with Dotdash Meredith and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance. APPLY HERE

Digital Reporter Analyst

by Kay Tay | Feb 5, 2024 | Uncategorized

Are you reliable, resilient, and responsible? Do you like to problem solve and have a customer focus mindset?

U.S. Legal Support seeks a Digital Reporter Analyst that has a keen eye for detail, communicates effectively, and has great time management skills. The general duties as a Digital Reporter Analyst for U.S. Legal Support are general office duties, which include the assigning of transcribers to assignments and making sure transcripts are turned in by transcribers so they can be sent to clients in a timely fashion. If you possess these qualities, consider joining our legal services team in a remote role! Hours: 1 p.m to 10 p.m – Monday – Friday ET

Digital Reporter Analyst  Key Responsibilities:

• Managing a queue of time-sensitive tasks
• Ability to prioritize tasks
• Processing paperwork that is turned in from our digital reporters
• Ability to add a level of quality control 
• Answer transcriber general questions, handle issues with DR audio or forms, calendar 

Perks and Benefits

We provide our Digital Reporter Analyst with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!

Digital Reporter Analyst work remote and receive training and equipment.

Requirements

All you need to be a Digital Reporter Analyst, is 1 year of relevant work experience and a high school diploma. Litigation support experience is a bonus! APPLY HERE

Data Entry Agent

by twochickswithasidehustle | Feb 5, 2024 | Uncategorized

As a Data Enrichment Associate,, you will join our Data Enrichment team to support the execution of credentialing contracts with multiple clients. You’ll be handling exceptions to an automated process by researching providers’ credentials that our automated tools could not solve and reaching out to stakeholders for missing information. You’ll be held to a high quality of work standard and will be a contributor to the quality control process. You will work both within our internal system as well as perform phone outreach to practitioners and healthcare administrators. Your roles and responsibilities as Data Enrichment Associate include but is not limited to:

Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
Entering information found on online databases into our databases
Conducting internal, or online, research into verifications
Purchase primary source verifications from third parties
Highlighting issues or negative trends to managers to address areas for improvements in business processes
Attending team check-ins and training as needed
Updating providers’ licenses on our database
Track and follow up on enrollment requests, ensuring provider numbers are established and linked to the appropriate group entity
Learn and retain details on specific application requirements including prerequisites, forms required, form completion requirements, supporting documentation (DEA, CV, etc.), and regulations
Assists with a variety of special projects such as CAQH etc.
Performs other duties as assigned

LI-REMOTE

Chargeback Specialist

by twochickswithasidehustle | Feb 2, 2024 | Uncategorized

About Fubo: 

With a mission to build the world’s leading global live TV streaming platform with the greatest breadth of premium content and interactivity, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry’s current TV model. Fubo operates in the U.S., Canada, France and Spain. The company also has a growing technology center in Bangalore, India that is developing strategic product and technology features for the global Fubo platform.

We’re rapidly growing in employees, subscribers, and content offerings! Which means we need your help taking us to the next level. 

Fubo is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.

*THIS IS A FULLY REMOTE POSITION*

Summary:

Responsible for analyzing, researching and processing incoming chargebacks through the billing platform.

Job Detail

• Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims.
• Provides evidence when merchants ‘request for information’ before it becomes a chargeback
• Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
• Ensures adherence and deadlines are met for all claims 
• Ability to escalate issues to supervisors 
• This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience

What to Bring:

• Strong analytical skills and ability to work accurately with billing transactions 
• Clerical, technical, and administrative experience 
• Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
• Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
• Must be able to work independently with minimal supervision
• Punctual, regular, and consistent attendance is required
• Ability to speak, read, and write professionally in English
• Must be flexible with working hours. Available to work all shifts including weekends, holidays and emergency shifts as required.

Perks & Benefits:

• At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
• Professional development courses and learning opportunities 
• Fubo provides a highly competitive compensation based on experience and market standards
• Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
• Free Premium Fubo Account
• Health and Wellness initiatives
• Unlimited PTO days and regular company-wide activities.
• Fubo’s main Headquarters are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
• Fubo is an e-verified company

Fubo’s base salary for this role is $19 per hour. Additionally, this role is eligible to participate in Fubo’s unlimited PTO, and a full range of medical benefits. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations

Virtual Stylist (Part-Time, Remote)

by twochickswithasidehustle | Feb 2, 2024 | Uncategorized

About Our Company

M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern professional woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of dressing for work—whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between.

Who are we?

We’re a group of go-getters who are passionate about reimagining the way women shop and dress for work. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We’re steady but nimble, thanks to a whip-smart, energetic team that’s not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes—we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai—a Japanese word that means “empathy in action.” We are incredibly proud of the team we’ve built, and we’re excited to continue evolving as we grow.

About this role:

The Virtual Stylist is responsible for driving sales through our styling text channel by creating lookbooks and sending personalized product recommendations to clients based on their survey results and requests. They will assess a client’s needs and build strong relationships to provide the highest levels of customer experience. They will nurture new styling leads as well as manage previous clients through requests and proactive clienteling and follow-up. This is a sales-first role, and the ideal candidate is someone who enjoys strategizing around how to hit their sales targets.

What will you do?

Foster new styling leads and drive sales through our virtual styling texting channelInteract with customers in real-time through our stylist texting channel, creating lookbooks and sending personalized product recommendationsIdentify strong clients from new styling leads, building trust and demonstrating expertise in both the product and your styling abilities

Be a stylist; ask the right questions, assess clients’ needs, and suggest and style products based on their surveys, requests, and feedback
Be a salesperson; understand your sales performance and metrics, striving to maximize sales targets
Consistently strive to provide the ultimate shopping experience through customer communications and follow-ups
Clientele all customers by developing a strong post-order follow-up and drive returning revenue by pathing customers to their best shopping experience (stylist assisted or ecomm)
Stay up to date on our merchandise, events, promotions, policies, and services
Differentiate M.M.’s level of service from other clothing companies through compassion & empathy

Manage a dynamic book of business and clientele customers to drive repeat business
Manage requests and communications from returning clients by sending product picks and lookbooks
Drive returning customer engagement & loyalty through proactive outreach
Strategically segment customers to send targeted messages, for example following up with unconverted clients to drive otherwise lost revenue and/or increase order frequency
Support our Virtual Appointment channel and clienteling efforts by gathering information and creating strong notes for each customer

What skills do you have?

Demonstrated sales and customer service experience preferably in an omnichannel role
Experience with Shopify & POS preferred
Proficient in web and computer applications & able to pick up new systems quickly
You are comfortable working with sales targets and thinking strategically about driving revenue
You have excellent written and verbal communication skills. You are comfortable interacting with customers via text, email, over the phone, or Zoom
You enjoy styling our customers and discovering new ways to make their life easier
You have a strong knowledge of fashion and styling concepts and can make educated product recommendations based on customer preferences, size, body shape, etc.
You are a problem solver. You aren’t afraid to take initiative and propose solutions
You’re a self-starter and comfortable working independently
You can connect, feel empathy for, and interact easily with those around you
You are extremely detail-oriented, accurate, and thorough, anticipating the needs of others (including customers and colleagues)
You are a quick learner and flexible; you understand that no two days are the same on a fast-growing team
You have a positive, can-do attitude! (Nothing is above or below you)

DLS Case Manager – Seasonal, Disability and Leave Services

by twochickswithasidehustle | Feb 2, 2024 | Uncategorized

DESCRIPTION
At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Key job responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee’s changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Flexibility to work nights and weekend

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – USA

BASIC QUALIFICATIONS

• 1+ years of human resources experience
• 1+ years of Microsoft Office products and applications experience
• 1+ years of customer service experience
• Bachelor’s degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience

PREFERRED QUALIFICATIONS

• 2+ years of human resources functions experience
• Knowledge of HRIS or Applicant Tracking Systems are preferred
• Experience with Payroll Systems, HRIS

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Professional Billing Analyst

by Kay Tay | Feb 2, 2024 | Uncategorized

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Serves as primary analytic point of contact for Service Line Directors, Managers, Finance Directors, clinical support staff, physicians, allied health care providers, hospital colleagues and others regarding matters that relate to aspects of professional revenue. Develops and maintains an environment of customer service, continued learning and increased communication within the PO and hospital departments by coordinating revenue cycle policies, practices, identifying issues, trends, and provide solutions through analytic and administrative tools to meet business needs.

This Professional Billing Analyst will be responsible to:

• Support the Physician Services team with the production, download, analysis and preparation of data needed recurring monthly, quarterly and fiscal-year RCM/Billing Performance results reporting to department leadership.
• Provide ad-hoc data analysis to support the Physician Services team using data to identify trends and potential workflow, efficiency, accuracy, reimbursement, and overall revenue cycle performance enhancing opportunities.
• Perform “claim level” root cause analyses to understand and identify payment trends and challenges.
• Keep abreast of changes in payer billing requirements that could potentially impact various foundation specialties’ financial performance.
• Work closely across the Shared Service Center with manager, peers, and leadership sharing critical information and statistical data, while developing procedures for operational improvement on a recurring basis.
• Utilize appropriate analytical tools to extract, compile and manipulate data for purposes of analysis. Present data in a clear, organized manner. Document sources, specs, and assumptions for all analyses for future reference.
• Maintain data integrity when manipulating data files for purposes of analysis. Ensure data does not become corrupted in any way when performing analyses, through conscientious use of tools and a system of checks and balances.
• Check results of queries and reports to ensure it meets with expectations before presenting finalized information. Run data multiple ways when necessary to ensure accuracy of results.

To qualify, you must have:

• A Bachelor’s degree in HealthCare or Business Administration, Accounting, Finance or closely related field is required.
• A min of 4 years of relevant, Physician-billing focused, revenue cycle management experience, preferably in a teaching or other hospital network is required
• A strong aptitude for creating and analyzing reports using a diversity of analytics platforms, Microsoft Excel, and PowerPoint
• A detailed understanding of professional billing and the healthcare revenue cycle as a whole
• Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in depth, experienced based cross functional knowledge
• State-of-the-art awareness of billing requirements and technology related to physician billing to resolve problems
• Excellent written and verbal communication skills
• Ability to identify, analyze and resolve problems and situations quickly and effectively
• Full time remote except for the state of CA

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. APPLY HERE

Revenue Cycle Specialist

by Kay Tay | Feb 2, 2024 | Uncategorized

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

The overall purpose/business need for the role is to perform transactional work in the practice management system critical to the revenue cycle and to support the ongoing work facilitated by the Revenue Cycle Associates in relation to the work they undertake with the market hubs. 

• Manages the weekly CARC to athena Kickcode mapping and the subsequent updating of all applicable athena worklists
• Manages all unpostables in athena along with all non-athena remittances.  Any remittances that require Finance visibility will be routinely sent to Finance.
• Daily review of the Default Worklist in athena to troubleshoot why transactions are failing to ‘default’ and not established worklists.
• Daily review of the CBO and athenahold buckets in the software to ensure accurate ownership of any issues causing these transactions to be held.
• Identification, review, and subsequent disposition of all self-pay balances
• Assist with any ‘clean-up’ to pre-claim transactions (e.g., insurance updates, carve-out case policies, review of patient eligibility, reclassification of insurance packages to the correct package, etc.).
• Review of all newly implemented athena custom rules to ensure that the expected logic is accurately reflected by the transactions shown in the production environment.   
• Daily monitoring of the athena Enrollment Worklists for any transactions moved from athena to CBH that require work/follow-up
• Focal point of all CPT add requests.  This entails researching the code, determining if the service is a valid billable service, and what the charge should be based on established methodology.  Once all questions have been answered if the code should be added to the athena fee schedule, update athena accordingly.
  • Maintain all source information of fee requests 
  • Maintain the POC testing spreadsheet for all markets
• Manage all payor portal access for the RCM Team
• Maintain the capitation wizard setup for all new risk-based insurance contracts
• Maintain all allowable fee schedules for FFS contracts
• 100% claim review of all new payor claims for at least two weeks to ensure all claim elements look structurally correct and any custom rules are firing correctly.  
• Weekly review of athena deposit batches to ensure EFT and ERA is accurate.

Requirements for the Role:

• HS Diploma/G.E.D
• Minimum One (1) year of physician-based (PB) revenue cycle experience preferably in a medium to large-scale central business office (CBO)
• Excellent ability to key transaction work in the practice management system (PMS) with superior quality while maintaining a high degree of production.  Keen ability to identify issues within the practice management systems (PMS) that look incorrect and troubleshoot the possible root cause.  Strong understanding of the revenue cycle workflow and applying transactional work in the PMS to support that workflow.  Raise issues in a proactive manner to ensure that transactional processing supports the expected workflow.
• Basic understanding of the integration involved with scheduling, registration, EMR, and billing components of the EMR/PMS.  Ability to take existing revenue cycle knowledge and apply those concepts to the nuances and variations that exist at Cityblock.  Basic understanding of revenue cycle financial/revenue terms (eg, capitation, write-offs, AR, recoupments, etc..). 
• Possesses a basic understanding of the priority of work tasks and structures one day to ensure all necessary tasks are completed on time and with a high degree of accuracy.  Communicates to supervision when work priorities are unclear.  Works with minimal direct supervision.  Consistently maintains at least minimal productivity standards for the assigned work.  
• Excellent attention to detail with a solid ability to use Microsoft and/or Google suite software tools (eg, Word, Docs, Sheets, Excel)

What We’d Like From You:

• A resume and/or LinkedIn profile 

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $51,503 to $71,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. APPLY HERE

Freelance Email Designer

by Kay Tay | Feb 2, 2024 | Uncategorized

Freelance Email Designer

Reporting to: Art Director

Location: New York, NY / Open to Remote 

What is Bilt?

Bilt Rewards is the first program for consumers to earn rewards on rent and daily neighborhood spend while creating a path towards home ownership.

With an alliance of the nation’s largest real estate owners, Bilt Rewards enables renters in more than three million units across the country to earn points just by paying rent.

Bilt Rewards boasts one of the highest value rewards programs on the market today, including one-to-one point transfers to twelve loyalty programs allowing members to travel across more than 100 major airlines and hotel partners; fitness classes at the country’s top boutique studios; limited-edition and exclusive collections of art and home decor through the Bilt Collection, and the ability to use points for rent credits or towards a future downpayment.

Bilt has also partnered with Mastercard to create the Bilt Mastercard – the first and only credit card that can be used to pay rent with no fees

What’s the role?

Reporting to the Art Director on the Marketing team, this role would be responsible for supporting the creative department with technical and graphic design. While primarily focused on end-to-end email construction and design, this role may also include supporting the creative team with other technical design projects. This will be a contract role. We expect this person to be available 20 hours a week and available to take weekly check-in calls with our Art Director and VP, Lifecycle Marketing. 

We are looking for a candidate who possesses the technical and creative expertise to design and edit original and precise designs to communicate our sales and marketing strategy effectively and within the constraints of brand guidelines. 

In this role, you will… 

• Create and manage high-end digital collateral including end-to-end email design.
• Generate custom imagery, infographics, icons, and GIFs to support email content.
• Communicate between teams to ensure visibility and brand consistency.
• Maintain our Bilt Brand & Visual Identity Guidelines and support key stakeholders with logo size and placement, color and font review, branded URL review, product name review, and brand education (CX)
• Assist on technical design projects, including (but not limited to): Product design support, print and packaging material design and execution, and digital marketing campaigns.

In terms of qualifications, we’re seeking:

• Experience designing marketing collateral in a corporate marketing department within strict brand guidelines
• Must have experience in designing emails 
• Advanced Figma skills 
• Experience designing for a B2B or B2B2C business model
• Understanding/knowledge of basic web and/or product design.
• Advanced Adobe Creative Design Suite skills (InDesign, Photoshop, Illustrator, Acrobat)
• Experience creating visual identity guidelines (fonts, palettes, logos, etc.)
• Basic GIF creation/animation skills preferred
• Html (not essential but any experience is beneficial)
• Highly communicative with all project stakeholders up to and after the completion of each task

At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.

We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.

Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt’s bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes – should you join the company, you will have the opportunity to grow your salary over time.

This hourly range for a Freelance Email Designer is $125 – 150. APPLY HERE

Copy Chief

by Kay Tay | Feb 2, 2024 | Uncategorized

HuffPost is a subsidiary of BuzzFeed, Inc. 

As part of our esteemed news organization, HuffPost is a leading source of award-winning news and commentary for the most diverse and connected generation ever— with reporting spanning across politics, lifestyle, entertainment, and more. HuffPost believes in putting people before power and telling the stories that too often go unheard, from the voices that matter.

Business Area: Content
Job Category:  HuffPost
Salary: $110,000 – $125,000 USD
Union Status: Non-UnionBuzzFeed Inc. is committed to fair and equitable compensation practices. We reserve the ability to adjust the final compensation for this role based on the final candidate’s experience, skillset, certifications, and geography.

The Role:

HuffPost is seeking a copy chief, a talented journalist with impeccable editing skills and management experience. The ideal candidate will have the ability to improve an article at every level — from story structure to copy edits in AP Style — and a strong understanding of journalistic ethics and, preferably, legal issues.

The HuffPost Copy Desk has an expansive range of responsibilities, handling line and copy edits across the site, including text, video scripts and social media content. HuffPost copy editors edit breaking news, enterprise stories, lifestyle articles and in-depth features. They fix basic grammar issues and offer big-picture edits. They also help reporters reframe and restructure stories as needed.

As copy chief, you will manage and mentor a mix of associate, mid-level and senior editors. You will regularly meet with your direct reports to ensure the needs of the team are being met, as well as lead team meetings. 

Our copy chief regularly edits stories of all types, and is a member of our standards committee, so experience with editorial standards is extremely beneficial. The copy chief will also participate in editorial planning and story review meetings, and assist in launching major editorial projects.

The copy chief should have an expert knowledge of AP Style. They also own our house style guide, making updates and revisions as necessary, as well as training new editors on its content.

Our copy chief regularly edits stories of all types, and is a member of our standards committee, so experience with editorial standards is extremely beneficial. The copy chief will also participate in editorial planning and story review meetings, and assist in launching major editorial projects.

The copy chief should have an expert knowledge of AP Style. They also own our house style guide, making updates and revisions as necessary, as well as training new editors on its content.

You Will:

• Edit stories from across all sections of HuffPost
• Manage the Copy Desk, including mentoring and coaching editors
• Direct editors on which stories to pick up and coordinate with other editors and reporters during breaking news situations
• Collaborate with senior editors from other parts of the site to improve coverage and assist reporters
• Weigh in on standards matters and make standards decisions as needed
• Flag stories for legal review as needed
• Make decisions about HuffPost style and maintain our internal style guide 
• Hire and train new copy editors

You Have

• Extensive editing experience working on a variety of content
• The ability to coach and assist reporters to improve pieces at all levels
• Management experience and the ability to mentor and train other editors
• The ability to write strong and punchy headlines, deks, and social media copy, as well as improve a story’s SEO
• A strong understanding of journalistic ethics and standards issues
• Ideally, some experience flagging legal issues in articles

Part of what makes BuzzFeed a pioneer in digital media is our commitment to exploring new ventures that lead to spreading truth and joy. As such, you may be asked to share your knowledge with your colleagues through presentations or trainings, to screen and interview job candidates, or to take part in recruitment or networking events on behalf of the company

About BuzzFeed, Inc. 

BuzzFeed, Inc. is the world’s leading tech-powered, diversified media company that reaches hundreds of millions of people globally through its cross-platform news and entertainment network. The company produces articles, lists, quizzes, videos, and original series; lifestyle content through brands including Tasty, the world’s largest social food network; original reporting and investigative journalism through BuzzFeed News and HuffPost; an industry-leading affiliate business, strategic partnerships, licensing and product development through BuzzFeed Commerce; and original productions across broadcast, cable, SVOD, film and digital platforms for BuzzFeed Studios.

Life at BuzzFeed, Inc.

We celebrate inclusion and are committed to equal opportunity employment. We are  proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

You can expect:

• A supportive, inclusive atmosphere on a team that values your contributions
• Opportunities for personal and professional growth through work experience, offerings from our in-house Learning @ BuzzFeed team, our Employee Resource Groups, and more
• An attractive and equitable compensation package, including salary and stock options.
• A generous benefits program featuring paid time off, unlimited sick time, comprehensive medical benefits, a family leave policy, access to mental health platforms, retirement plans, gym and wellness discounts, and much more.

Note: BuzzFeed, Inc. offers remote/flexible work (unless specified to be required to be in-person) and open to hiring remote candidates who are residents in the following states: CA, CO, CT, DC, DE, FL, GA, HI, IL, KY, MA, MD, ME, MI, MN, MS, MT, NC, NH, NJ, NM, NY, OH, OR, PA, TX, VA, WA, and WV. For non sales roles, we can also hire in AK, AR, AZ, ID, KS, MO, ND, SC, and VT. APPLY HERE

Associate Manager, Copywriting

by Kay Tay | Feb 2, 2024 | Uncategorized

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we’re obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

As the Associate Manager, of Copywriting at Cars Commerce, you will oversee a team of copywriters responsible for leading and cultivating our creative copywriting team serving the cross-departmental digital marketing and advertising products, SEO content and optimization, and editing services.

This leader is an experienced people and process manager helping to mentor and cultivate an environment for professional and career growth.

This position is accountable for highlighting process improvements and streamlining workflows by understanding and sustaining key performance metrics while demonstrating our company’s core values. 

This person also demonstrates SEO content, and creative marketing writing skills, is detail-oriented, and is no stranger to deadlines.

ESSENTIAL FUNCTIONS:

• Regularly audit standard operational processes and guidelines including quotas, timelines, and internal project details to ensure delivery and manage employee performance
• Create, analyze, and Identify areas of opportunities for production and workflows while understanding and sustaining key performance metrics
• People management including mentoring, performance reviews, improvement plans, career development
• Communicate and support our company and departmental goals and values
• Facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and other learning opportunities
• Collaborate and manage workflows and timelines to ensure timely delivery of written copy that meets quality and production requirements
• Execute and implement compelling automotive-driven copy while managing and maintaining the brand voice of all internal products, our retailers, and OEM partners 

Success in this role is measured by client satisfaction, content quality, employee engagement and satisfaction, and department improvement.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree Preferred
• Complete command of the English language
• Minimum five years of experience in an editorial or communications capacity
• Minimum of three years of people management
• Proficiency in Microsoft 365 and Google Workspace products
• Demonstrable process improvement and performance management experience

QUALIFICATIONS:

• Expert in the elements of structure, content, voice, tone, and grammar
• Strong knowledge of best practices for multi-channel copywriting
• A high degree of technical aptitude
• Strong project management skills, time management and organizational skills, and attention to detail
• Ability to create a high volume of quality content
• Excellent verbal and written communication skills
• Work independently as well as in a team environment
• Excellent interpersonal skills
• Perform under strong demands in a fast-paced environment
• Automotive experience is not required but, nice to have
• Working knowledge of Salesforce, Wrike, WordPress, and social media environments is a pluS

In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you’re seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range

$87,300—$107,000 USD

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• 401(k) with Company Match + Immediate Vesting
• New Hire Stipend for Home Office Set-Up
• Employee Stock Purchase Program
• Generous PTO
• Refuel – a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day. APPLY HERE

Website Marketing Specialist

by Kay Tay | Feb 2, 2024 | Uncategorized

Lifeway Marketing is growing! We are seeking the Website Marketing Specialist – Remote who will work closely with the Website Marketing Strategists to provide assistance with data analytics, keyword research, building landing pages, merchandising Lifeway.com, quality assurance for website content and A/B testing campaigns.  
 
If you enjoy exploring the entire spectrum of digital marketing, websites and the marketing funnel, this is the position for you. If you enjoy solving problems and sharing your talents in collaboration with everyone from designers to developers and senior stakeholders, this is the team for you. The ideal candidate will be a motivated self-starter with a nice mix of a strategic, creative, and analytical mindset. They will be ready to learn from a multifaceted and dynamic team to truly thrive in this role. 
 

Why Lifeway? 

Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.

Responsibilities

• Partners with the Website Marketing Strategists help with the end to end execution of campaigns online.
• Implements online merchandising for customer segments for targeted selling, online campaigns and promotions, and merchandising e-spots and banner ads.
• Builds new landing pages including brainstorming, building, reviewing analytics, and optimization after go live 
• Partners with SEO agency on implementing SEO strategy via content creation and optimizing SEO opportunities
• Collaborates with analyst to build reporting dashboards along with the Website Marketing Strategists to identify patterns and execute updates
• Serves as the business lead for the marketing commerce team in conjunction with various ministry areas
• Brainstorms high-level strategy, implementation of merchandising tactics, education of placements and opportunities and sharing analytics and results
• Aligns closely with the taxonomy team to ensure accurate product listings
• Manages, sets up, analyzes, and guides internal strategy for promotion codes to be used at checkout.
• Collaborates with the email team on UAT to ensure accuracy of links and promotion along with campaign reporting
• 10-15% travel, sometimes overnight 

Qualifications

Education

Bachelor’s degree in Marketing, Online Commerce, Business, or related fields of study

Experience Required

• Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
• 1+ years related experience in Digital Commerce (eCommerce, Digital Marketing, Content) either agency or brand-side
• Demonstrated, successful experience in cross- functional collaboration within Marketing and key stakeholders
• 1+ years delivering upon and collaborating about strategy
• Strong track record of executing on tactical priorities to deliver results
• A ‘hands-on’ individual able to shift from strategic thinker to a tactical expert able to deliver on the strategies developed
• Entrepreneurial and nimble, takes ownership and drives forward amidst ambiguity
• Builds relationships and alignment cross-functionally with internal partners to contribute to a center of excellence in a shared service model
• Strong communication skills, ability to effectively communicate technical concepts to non-technical audiences
• Extremely organized  APPLY HERE

Marketing Content Manager, XpertHR 

by Kay Tay | Feb 2, 2024 | Uncategorized

About the Business

XpertHR has been providing HR solutions since 2002, empowering organizations to build successful workforces and create a purposeful workplace for all. We provide expert insight and practical tools to help organizations achieve greater efficiency, reduce risk, and increase employee engagement. Today, we are delivering smarter data analysis tools and cutting-edge technology to support future demands on HR in an increasingly digital world.

About our Team

If you are looking for a role where you will be able to use your existing experience to successfully implement a digital content marketing strategy, this is the role for you. You will be a driver of change, and together with the Marketing team, deliver outstanding digital experiences that inform, delight, and connect with our target markets and personas to our solutions.

About the Role

We are searching for Content Manager with deep experience in B2B SaaS, HR industry. You will help create and deliver on a content marketing strategy that drives SEO & Marketing Qualified Leads. Building awareness of solutions with our target audience, continuing to position the brand as a thought leader in our market.

Responsibilities

• Writing and develop copy for content. Includes blog posts, social media, the website, whitepapers as well as creating video and podcasts.
• Writing and create SEO optimised content to improve SERP rankings.
• Liaising and collaborate with our creative Graphic Designer and Demand Generation Team to support campaign activity.
• Working with the portfolio marketing team to regularly update web content that reflects new product features and developments.
• Identifying customer need and gaps in the current content and recommend new topics.
• Researching and suggest angles for content. Produce a regular stream of topical, creative and engaging content that can be used across different channels.
• Owning and continuously improve our end-to-end writing processes.

Requirements

• Possess content marketing experience, ideally in B2B SaaS, HR industry
• Experience in Communications, Journalism, Marketing or related field.
• Possess ability to interpret and apply a brand guidelines, positioning and tone of voice
• Have a solid understanding SEO principles and tools
• Knowledge of the HR industry, trends and advancements. APPLY HERE

Social Designer

by Kay Tay | Feb 2, 2024 | Uncategorized

OLIPOP was founded in 2017 by Ben Goodwin and David Lester. Ben and David have been working together for nearly a decade to find accessible solutions to bring the benefits of digestive health to as many consumers as possible.  OLIPOP is a deliciously refreshing tonic that is crafted with prebiotics, botanicals, and natural plant fiber to support your microbiome and benefit digestive health. We’re on a mission to provide an affordable, delicious alternative to soda that delivers leading-edge health benefits to mainstream consumers.

OUR TEAM

At Olipop our values lead the way we create our products, engage with each other, and interact with our community. While we’re invested in our product, we’re equally invested in personal development. We’re tightly knit, we’re genuine and we’re always pushing the envelope to do a better job than we did the day before. Our team is also fully remote, requiring us to be resourceful, creative and collaborative to support our fast-moving business.

To best serve our diverse community of customers, we also seek to recruit and include people with a diversity of abilities, backgrounds, and cultures.

WHAT YOU’LL NEED

Working at a start-up can be as much a personal journey as it is a professional one. To succeed at a company like Olipop, you must be comfortable with failing, learning, and adapting. You need to be curious, optimistic, and able to find a way when it seems impossible. You must be confident enough to express your ideas but humble and open to learning from your experiences and from others. If this is the approach you take to life, then we’d love to hear from you.

THE ROLE

OLIPOP is looking for a Social Designer. This will be an exciting opportunity to be part of a growing team and work to define the future at OLIPOP. We’re looking for someone with strong design skills and experience with social media content creation. You should have a passion for social media culture, a strong knowledge of platform functionality, and experience incorporating a brand platform into everyday social posts.

This position will put you in contact with almost everything that happens on OLIPOP’s social channels. You’ll create content from scratch, edit videos, and help oversee photo and video shoots. You will be responsible for OLIPOP’s look on social. As a Social Designer, your responsibilities won’t include writing or editorial tasks, but you’ll have a keen eye and opinion about what makes great content for our audiences.

RESPONSIBILITIES

• Creating brand-focused stills & videos 
• Graphic design & typography
• Photo editing/retouching
• Editing video posts
• Staying informed about social media trends 
• Up to date on platform functionality, especially on Instagram and TikTok
• Translating our brand platform’s visual language to social
• Managing vendors to produce things like merch, events, and costumes 

*You would not be responsible for copywriting content

QUALIFICATIONS

• 3+ years experience as a social or graphic designer
• Comfort and familiarity with quick-turnaround content creation schedules
• Proficiency with social media culture and platform functionality
• Strong awareness of brand behavior on social
• Proficiency with basic design software like Photoshop, Illustrator, Lightroom, Figma
• Proficiency with video editing software like Premiere, After Effects, and TikTok Video Editing tools

COMPENSATION

$75,000-$85,000 base salary + bonus

REPORTS TO

Head of Marketing APPLY HERE

Provider Reimbursement Auditor

by Kay Tay | Feb 2, 2024 | Uncategorized

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Oklahoma Complete Health, a Centene company, is committed to providing quality healthcare solutions to transform the health of Oklahomans.
 
At Oklahoma Complete Health, we are community advocates and change-makers in search of an inclusive culture grounded by our commitment to work-life balance, competitive compensation, and continuous career development. Join us and be a part of a collaborative, growing network of innovative thinkers delivering solutions at the local level.

Position Purpose: Perform comprehensive audits of provider claims to source documents and identify mis-payments.

• Conduct quality audits of provider claims, pre and post payments, utilizing appropriate sources of information, including eligibility, enrollment, state contracts, provider and facility contracts, and state and health plan billing manuals
• Analyze errors and determine root causes for appropriate classification
• Utilize audit software to provide written documentation regarding audit observations
• Analyze and review responses to audit observations and facilitate corrective action plans
• Assist with providing updates to audit criteria

Education/Experience: Associate’s degree in related field or equivalent experience. 2+ years of medical or pharmacy claims processing or claims pricing experience. Microsoft Office applications, Medicaid and Medicare reimbursement rules and the ability to interpret state and provider contracts preferred. Knowledge of CPT/HCPCS Coding preferred.Pay Range: $21.93 – $37.30 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

About Us

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well. APPLY HERE

Supplemental Claims Recovery & Analysis Specialist

by Kay Tay | Feb 2, 2024 | Uncategorized

The Supplemental Claims and Recovery Specialist is responsible for performing financial reconciliation on all liquidated loans. Determine the root cause for all avoidable losses. Analyze multiple data elements in order to apply the proper decision rationale and attach evidentiary information to accurate written summaries. Work in conjunction with management team in providing the best resolutions under general directions with substantial latitude to improve and prevent losses. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.  The target pay range for this position is $19.50/hr – $21.50/hr. 

What you’ll do:

• Reconcile all loan advances once the GSE or Government Mortgage Insured “expense” claim has been paid.
• Meet and/or exceed daily goal of completing daily financial loan reconciliations and/or determinations of avoidable or unavoidable financial loss.
• Prepare Claims Recovery & Analysis Posting Ticket (when applicable) to adjust/correct previous Cash Posting Ticket processed.
• Verify claim proceeds, short sale proceeds, and 3rd party foreclosure sale proceeds are accurately credited.
• Prepare and file all GSE or Government Mortgage Insured Supplemental Claims timely and accurately according to insurer guidelines and requirements.
• Prepare Claims Cash Posting Ticket (when applicable) to adjust/correct previous Cash Posting Ticket processed.
• Validate the accuracy of the loan financial reconciliation of all advances recovered and not recovered.
• Respond and make all corrections identified during the Quality Review Process within 24 hours of receipt.
• Maintain a monthly aggregate accuracy rate ratio of 98%.
• Analyze multiple data elements in order to apply the proper decision rationale and provide evidentiary support to complete accurate written summaries.
• Make recommendations for enhancing processes and procedures to prevent future occurrences; escalate to management any failure to comply with investor/insurer/or CMS guidelines and requirements that resulted in the loss.
• Ensure all applicable GSE and Government Mortgage Insured Supplemental Claim documents are imaged timely.
• Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations.
• Assume responsibility for completion of assigned duties. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date.
• Exercise authority required to accomplish assigned duties and responsibilities and accepts full accountability for results achieved.
• Plan and schedule work so that it can be performed efficiently and effectively, reduces costs where possible by improving methods and processes and eliminating non-essential and manual processes and activities.
• Responsible for learning new skills and expand job knowledge to better perform assigned duties.
• Identify gaps in the department policies and procedures which allowed breakdown and provide recommendations to correct breakdown in process.
• Strong knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines.
• Background in financial and loss analysis including ability to determine: all funds/advances due CMS have been recovered.
• Moderate Accounting Background—must possess the ability to complete financial reconciliations.
• Diplomatic and assertive communication skills.
• Strong computer skills with MS Word, Excel.
• Strong attention to details and have excellent time management and organizational skills.
• Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting.
• Ability to substantiate facts and properly document them.
• Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties.
• Ability to make decisions that have moderate impact to immediate work unit.
• Ability to identify urgent matters requiring immediate action and properly escalating them.
• Ability to handle multiple tasks under pressure and changing priorities.

What you’ll need: 

• High School diploma required; Associate/Bachelor Degree related/other field preferred.
• One (1) to Two (2) years of mortgage servicing default experience
• Previous FHA, VA, USDA and PMI claims experience preferred
• One (1) or more years’ LoanServ experience for all default related workstations.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. APPLY HERE

AI TRAINERS – DOMAIN EXPERTS

by twochickswithasidehustle | Feb 2, 2024 | Uncategorized

DATA COLLECTION

Geo Data Evaluator – United States

by twochickswithasidehustle | Feb 2, 2024 | Uncategorized

Basic Information

Primary Location  

Home Office – United States

Country  

United States of America

Job Type  

Freelance

Work Style  

Remote

Description and Requirements

TELUS International is looking for Geo Data Evaluators who are fluent in English for a project aimed at improving the content and quality of digital maps. The job would suit someone who is detail-oriented, enjoys doing research, has a good knowledge of national and local geography and strong cultural awareness.

This is a freelance position on a flexible schedule. You can work in your own time whenever work is available. The project offers a variety of task types, and work is paid per hour based on the volumes of tasks completed. The volume of tasks may vary.

You will be completing research and evaluation tasks in a web-based environment, e.g. verifying and comparing data, categorizing photos & videos, and determining the relevance and accuracy of information provided. Another aspect of this role will involve collecting and verifying Points of Interest (POI) by providing accurate and up-to-date data based on local insights to support optimized Maps performance.

Duration: Ongoing

Rate:

• 11US$ per hour

Requirements :

• You must be fluent in both written and verbal English 
• You must be living in the USA for the last 3 consecutive years.
• Have the ability to interpret and follow established guidelines to execute each task and record information accurately.
• Ability to make phone calls, including as mystery shoppers using a personal phone and/or a call center software, to collect relevant and detailed information regarding businesses.
• Good business phone etiquette is vital.
• Headset or headphone with a microphone.
• Ability to complete research online using search engines, online maps and website information.
• You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in the USA.
• Applicants must be 18 years or over.
• Gmail must be your primary email.
• You must own and use a desktop/laptop and/or smartphone to complete tasks.
• Access to and use of a broadband internet connection to perform the work, all provided at your own expense.

Working on this project will require you to go through a standard registration process (including passing an open book assessment). Please note, you must be fluent in the languages specified above. There will be periodic checks on both language fluency and location/cultural knowledge during the application process and if hired onto the program.

Why Join the TELUS International AI Community?

• Earn extra income with Flexible hours to fit your lifestyle
• Better work-life balance
• Be your own boss
• Remote work & Location Independence
• Be part of an online community

All candidates are required to complete and pass an online qualification exam. The key to passing the exam is reading the guidelines and eLearning material provided to you carefully and with attention to detail.

Additional Job Description 

TELUS International is looking for Geo Data Evaluators who are fluent in English for a project aimed at improving the content and quality of digital maps. The job would suit someone who is detail-oriented, enjoys doing research, has a good knowledge of national and local geography and strong cultural awareness.

EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Media Search Analyst United States

by twochickswithasidehustle | Feb 2, 2024 | Uncategorized

Basic Information

Country  

United States of America

Job Type  

Freelance

Work Style  

Remote

Description and Requirements

Join Our Team as a Media Search Analyst in the United States!

Are you an iOS device owner and user? Are you located in the US? Do you have a passion for Music, Video, and Apple products? Then we have an exciting remote opportunity for you!

Job Summary:

We are hiring freelance English speaking Media Search Analysts for a project aimed at improving Siri, Music App, Video App Store, and HomePod experiences. The job would suit someone who is detail-oriented and has an interest in Apple Products.

The role is remotely based, providing the convenience of working from home with flexible hours, and allowing you to work in your own time whenever work is available. This role offers you the chance to contribute to a global tech giant. You will be completing research and evaluation tasks in a web-based environment. The project offers a variety of tasks, and work is paid per task.

Main requirements: 

• Full professional fluency in English is required
• You must be living in the US for at least 1 year
• Familiarity with Apple Products, must currently own an Apple Device and have an up to-date Apple ID account primarily linked to your initial registration
• Must have an email address associated with an Apple ID
• Access to a broadband internet connection, computer, and necessary software (provided at your expense)

Other Requirements: 

• Strong attention to detail and excellent communication are essential
• Ability to work independently and flexibility to new techniques/processes
• A keen interest in Internet research 
• Preferred level of education/certification – High School degree or higher (Further opportunities may arise to contribute to other tasks on a freelance basis)
• Successful completion of online evaluations demonstrating the ability to follow guidelines

Working on this project will require you to go through a standard recruitment process (including passing an open book assessment). This is a long-term project and your work will be subject to quality assurance checks.  

What’s Next?

To apply for this exciting project, please follow these steps:

1. Click “Apply Now” and complete the required fields. Ensure the email address you use matches your primary Apple ID email and that it is active and up to date.
2. Confirm your email, set your password, and finalize your account. Check your spam/junk folder for confirmation emails.
3. Set your country to United States and select English (United States) as your primary language. 
4. At application stage, there will be a short video describing the role in more detail to assist you along the way!

Don’t miss this opportunity to be part of a dynamic team working on innovative technology. Apply today!

Why Join the TELUS International AI Community? 

• Flexible hours to work around home life
• Better Work-Life balance
• Remote work & location independence
• Positive environmental impact
• Independent contractor role

Additional Job Description 

The position will allow you to work from home on a flexible schedule completing tasks in a web-based evaluation tool.

EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Visual Interpreter FTE

by twochickswithasidehustle | Feb 2, 2024 | Uncategorized

Description

Aira is visual interpreting.

We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.

Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.

Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.

By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.

The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As the world’s only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.

As a Visual Interpreter, using our proprietary technology platform, you will answer live video calls from our blind and low vision customers. You will then assist, one at a time, with real-time tasks in countless unique scenarios. Please note you will not be on camera during these live video calls.

From assisting with daily personal routines to professional activities to navigating a dream journey around the globe, Visual Interpreters focus on providing live, personalized support for each customer’s unique requirements during live calls. Here is a video to show what the role encompasses and what it’s like to be a part of Aira.

Working as a Visual Interpreter is unlike any other job. We’ve developed our own training and certification process to ensure you’ll be ready and able to assist our customers accomplish any task. While our paid training will expand your communication skills, teach you to use a mix of third-party tools and proprietary technologies, and polish your customer service skills, it’s the actual real-world calls that will challenge and shape your worldview.

Objectives of this Role:

• Embody the Aira brand by always being helpful, consistent, creative, and kind.
• Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
• Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
• Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.

Responsibilities:

• Clearly and accurately present on-demand visual information to blind and low vision customers.
• Consistently answer calls while scheduled.
• Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
• Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
• Maintain strict data privacy standards and confidentiality.
• Maintain regular and consistent attendance and punctuality.
• Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
• Anticipate Explorers’ needs and provide exceptional customer experience.
• Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
• Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
• Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
• Set high standards of performance for self and others.
• Assume responsibility and accountability for completing assignments and tasks successfully.
• Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• Follow the Visual Interpreter Code of Professional Conduct

Requirements

Key Skills and Qualifications

The Visual Interpreter:

• Is an enthusiastic, eager, and articulate communicator.
• Is mission-driven, and has innate problem solving skills.
• Adapts well to new technological systems and processes.
• Is comfortable using PCs, Macs, smartphones, applications, and online platforms.

• Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
• Has strong investigative research skills and is tenacious in the pursuit of information.
• Utilizes creative problem-solving skills and thrives under pressure.
• Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
• Has a strong attention to detail.

Qualifications:

• A high school diploma or GED equivalent.
• Be 18 years of age or older.
• Fluent in English.
• Right to work in the United States
• A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
• A computer system that meets our required technical specifications:
  • Minimum of 8 GB RAM
  • Windows or Mac computer using Windows 11 or Mac OS High Sierra (no Chromebooks)
  • Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
  • Minimum internet speed of 25 Mbps
• Must additionally complete Aira Agent Prescreen and Aptitude Test
  https://forms.gle/RpoUeMFUKTRXqHsz8

Minimum Schedule Requirements:

• Minimum 35 hours a week
• Willingness to work weekend hours

Preferred Qualifications:

• A background in customer service, a call center environment, or technical support.
• Experience working with people with disabilities or with accessibility technology.
• Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
• Bilingual in French or Spanish (spoken and written conversational proficiency).

Aira’s Values

• We are powered by people
• We pursue excellence & hold ourselves accountable for results
• We embrace change and agility
• We act with integrity, transparency, dignity and respect
• We are champions of inclusion, diversity and accessibility

Aira’s Operating Principles

• Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
• Focus: We operate with a plan, based on our roadmap and aligned to our priorities.
• Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
• Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
• Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
• Transparency: We (Employees and Agent Staff) engage in open, honest, and direct, 2-way communication because we trust one another.
• Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.

Benefits

• $20 base rate 4:00am – 12:00pm PST
  • +$1 Swing 12:00pm – 8:00pm PST
  • +$2 Nights 8:00pm – 4:00am PST
  • +$3 Weekends 8:00pm Friday – 4:00am Monday PST
• Employer supported health insurance
• $400 Annual technology stipend
• Paid sick leave
• Paid training
• 100% remote work – always was, always will be
• Supportive, integrated team environment with ongoing development opportunities
  
  
  All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, martial status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.

Editor

by Kay Tay | Feb 1, 2024 | Uncategorized

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

Hims & Hers is looking for a full-time blog editor who is nimble, collaborative, and passionate about helping people find credible and authoritative knowledge to help them feel better. This editor will guide the creative work for two of the following four categories: hair care, mental health, sex, and weight management.

​​About You:

You’re up to the challenge of impressing readers while also knowing how to dance with Google’s web crawlers. Your editing is strategic and tactful, and you really care about making sure every reader feels taken care of. You also understand how keywords are used and why digital marketers are so obsessed with them. You want every article to succeed and you’re obsessed with optimizations to achieve SEO goals. 

You’re adept at keeping up with hard deadlines, making pivots on the fly and are as committed as we (and our writers) are to taking sometimes complex topics and distilling them into simple, easy-to-understand narratives. People are looking for answers to often uncomfortable questions, and we want to make them feel like they can get solid, credible information from us, with no judgment. 

These articles will be most peoples’ first touchpoint with the brand, so smart, accessible and engaging content is key to starting that journey on the right foot.

You Will:

• Edit compelling, accessible, authoritative content across the Hims & Hers blogs consistent with content briefs and medical research packets provided for each assignment by our in-house editorial and SEO teams. 
• Ensure that articles include a mix of footnotes and reference lists, and follow a  comprehensive SEO report (Experience with Frase, Clearscope, Ahrefs, etc. heavily preferred).
• Always be looking for ways to improve our editorial workflow to achieve targets. 
• Be the advocate for brand tone and use our guidelines to inform editing from a high level.
• Always put the reader first: edit for the customer. What do they need to know to feel better? How can we provide them with rock-solid information that will enable them to trust us as a brand? What unique value can Hims provide that other publishers cannot? Whenever possible, we strive for a unique perspective. 
• Revise work as necessary based on feedback from editorial, SEO, and medical reviewers.
• Identify new opportunities for existing content to improve SEO performance.

You Have:

• 7+ years of editorial experience, preferably for both brands and publishers, preference for publishers with a strong SEO strategy.
• Excellent time management and ability to meet weekly deadlines.
• Proven track record editing excellent content about complex topics. 
• Strong creative, conversational editing style with a passion for good authorial voice.
• Experience using insights and strategic thinking to shape priorities.
• Experience driving complex projects in a fast-paced environment.

Nice to Have:

• Experience writing or editing in the medical or wellness space is strongly preferred
• Genuine passion for and interest in hair, sex, mental health, and/or weight management — from products to techniques and everything in between.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Outlined below is a reasonable estimate of H&H’s compensation range for this role.  

H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.

Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying! 

An estimate of the current salary range for US-based employees is

$115,000—$130,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. APPLY HERE

Chargeback Specialist

by Kay Tay | Feb 1, 2024 | Uncategorized

About Fubo: 

With a mission to build the world’s leading global live TV streaming platform with the greatest breadth of premium content and interactivity, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry’s current TV model. Fubo operates in the U.S., Canada, France and Spain. The company also has a growing technology center in Bangalore, India that is developing strategic product and technology features for the global Fubo platform.

We’re rapidly growing in employees, subscribers, and content offerings! Which means we need your help taking us to the next level. 

Fubo is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.

*THIS IS A FULLY REMOTE POSITION*

Summary:

Responsible for analyzing, researching and processing incoming chargebacks through the billing platform.

Job Detail

• Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims.
• Provides evidence when merchants ‘request for information’ before it becomes a chargeback
• Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
• Ensures adherence and deadlines are met for all claims 
• Ability to escalate issues to supervisors 
• This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience

What to Bring:

• Strong analytical skills and ability to work accurately with billing transactions 
• Clerical, technical, and administrative experience 
• Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
• Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
• Must be able to work independently with minimal supervision
• Punctual, regular, and consistent attendance is required
• Ability to speak, read, and write professionally in English
• Must be flexible with working hours. Available to work all shifts including weekends, holidays and emergency shifts as required.

Perks & Benefits:

• At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
• Professional development courses and learning opportunities 
• Fubo provides a highly competitive compensation based on experience and market standards
• Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
• Free Premium Fubo Account
• Health and Wellness initiatives
• Unlimited PTO days and regular company-wide activities.
• Fubo’s main Headquarters are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
• Fubo is an e-verified company

Fubo’s base salary for this role is $19 per hour. Additionally, this role is eligible to participate in Fubo’s unlimited PTO, and a full range of medical benefits. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.  APPLY HERE