Remote Revenue Cycle A/R Representative

Are you interested in remote work with a flexible schedule? The Virtual Business Office supports some of the largest hospitals in the country and is known as an award-winning extended business office. We are looking for talented and highly motivated revenue cycle professionals to join our A/R Follow-up and Denials Management team.

Why Join Us?

  • Our team is fully remote with no plans to return to office and hiring across the southeast in NC, SC, GA, FL, AL, TX, KY, VA, and TN.
  • You’ll support one of the largest professional services firms in the world, with access to cutting edge automation and AI technologies to enhance your workday experience
  • A flexible schedule that allows you to enjoy a work-life balance. With core business hours from 9:00am-3:00pm EST, you have flexibility with clocking in and out, along with the ability to work half-days on Friday’s
  • We hire you directly and offer a comprehensive employee benefits package to include major health coverage, 401k, PTO accrual, and more!
  • Endless growth opportunities and continuous professional development
  • Opportunity to participate in our “VIP” bonus structure for outstanding performance and “Real time Recognition” incentives

What you’ll do

  • Utilize and apply industry knowledge to resolve new and aged accounts receivables by working various account types, including but not limited to: hospital and/or professional claims, governmental and/or non-governmental claims, denial claims, high priority accounts, high dollar accounts, reimbursements, credits, etc
  • Communicate professionally (in all forms) with payer resources to include: websites/payer portals, e-mail, telephone, customer service departments, etc
  • Seek resolution to problematic accounts and payment discrepancies
  • Prepare appeal letters for technical denials by accessing specific payer appeal forms, submitting appropriate medical documentation, and tracking appeal resolution
  • Identify denials trends, root cause, and A/R impact
  • Maintain professional communication with clients and team members through various channels
  • Consistently meet or exceed department standards and guidelines
  • Adhere to the HIPAA privacy and security regulations

What you’ll need

  • GED or High School Diploma
  • 3+ years of experience in Medical Collections, back-end A/R, and claim review in which denial follow up was worked
  • Experience in Hospital, Professional/Physician, and /or Third-Party billing and accounts receivable
  • Epic, or relevant EMR system experience