ob Summary:
JOB DESCRIPTION – Event Support Specialist (PT)
Location: Remote – Las Vegas NV, Los Angeles CA, San Diego CA, Phoenix AZ, Seattle WA
Division: Ticketmaster US
Line Manager: Event Support Manager
Contract Terms: Part-time, 20 hours per week (including weekends and evenings)
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE JOB
As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.
WHAT YOU WILL BE DOING
This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.
- Meet and exceed Event Management service level agreements
- Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
- Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
- Establish and develop relationships with assigned clients
- On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
- From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
- 1-3 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
- Service oriented, with strong organizational and communication skills
- Able to successfully handle multiple priorities
- Certain degree of creativity, latitude, and problem solving is required
- Box Office experience a plus
- Overall awareness of the entertainment business is important
- Knowledge of how TM departments impact on one another, and on outside clients is a plus
- Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
- Excellent written and oral communication skills, good organizational skills, and attention to detail
- Must be computer literate with excellent data entry skills
- H. S. diploma or equivalent required. BA/BS degree is preferred
