OB HIGHLIGHT
You will play an essential role in data integrity; ensuring all donor, donation, and donor reporting information is accurate and reportable so that we can further our mission of creating a world where everyone on the planet has access to clean and safe water.
JOB SUMMARY
Reporting to the Associate Director of Development Operations, the Associate will be responsible for all things data– from making sure our donor data is impeccable to managing our reporting data. You will play a critical role in delivering proof of impact back to each donor. You will be a part of the larger Development Operations team that aims to deliver best-in-class operations to support our fundraising goals.
YOU’LL BE RESPONSIBLE FOR…
● Overseeing the donor database in our CRM (Salesforce), ensuring accurate and up-to-date records with regular contact and donation data cleaning and maintenance
● Working closely with the Fundraising team to provide timely and accurate mailing lists and constituent reports requested to support fundraising needs
● Updating and maintaining our proprietary reporting databases or files to ensure accurate and current information is available for use by others
● Gathering and summarizing data from various sources to complete reports and special projects
● Creating and monitoring data quality reports to ensure data standards are being met – identify, investigate, and resolve data gaps, and actively find opportunities for process improvements
● Informing policies, procedures, and standards to maintain data quality
● Providing additional support during high-season– donation coding and supporting tax receipt when necessary
YOU MUST HAVE…
● Bachelor’s degree, preferably in operations, information systems, or other business-related field
● 1-2 years of data entry or management experience
● Experience working with Salesforce or comparable CRM database
● Proficient Excel skills
● Outstanding written and oral communication skills
● Ability to work independently in a remote environment
● Highly-developed interpersonal skills
● Project management experience is a plus
IT’S AN ADDED PLUS IF YOU HAVE…
● Prior experience working in the nonprofit or fundraising sector
● Advanced knowledge of databases, particularly Salesforce, and other data programs
● Database cleaning experience
