About the role
As a Leave Specialist, you will be the primary contact for employees of companies we service and will manage a leave of absence from start to finish. You will also play a critical role of supporting your peers and Sparrow team members.
What your day to day will look like:
- Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and update all stages of a leave.
- Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers.
- Actively participate in team meetings providing feedback, solutions and suggestions.
- Communicate and participate externally with employees going on leave to discuss the leave of absence process and specific leave questions.
- Partner with our internal payroll teams to ensure employees are paid accurately and on time.
- Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor’s offices, etc. through various methods of communication (phone call, email, video chat).
Attributes of a successful candidate who will excel at supporting our customers:
- Strong communication skills that allow you to interact comfortably with internal cross-functional teams, and customers.
- You excel in active listening, empathy, and approachability.
- Be comfortable moving between multiple tasks in a quick succession.
- Maintains internal systems and processes.
In collaboration with the Sparrow team, build a better product:
- Collect and share product feedback that you receive during customer interactions.
- Evaluate our impact throughout the lifecycle of each leave.
- Implement process improvements to resolve inefficiencies and address customer pain points.
- Provide and seek negative and positive specific feedback to your peers, supporting your team’s growth and development.
