Quality Assurance Representative, Associate
North American Bancard – Remote
Please note the work hours for this hourly position are 7:30 am-4:30 pm PST.
North American Bancard, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none.
The Quality Assurance Representative, Associate in our Customer Boarding Department is responsible for reviewing the information of newly boarded customer accounts for accuracy, and identifying any inconsistencies in the company CRM that may need to be corrected.
In this position, the Associate Quality Assurance Rep will also routinely field inbound calls from our Sales Teams. These questions relate to pending applications from the Underwriting Team.
What you’ll do:
- Review newly approved merchant account details to ensure and maintain data iaccuracy within NAB systems, Global systems and/or First Data systems.
- Verify that key data information is accurate in all systems matching the merchant application and faciliate corrections of inaccurate information directly or by communicating to senior team members.
- Ability to learn and understand processing rates and fees, business types, and processing solutions so that key data information makes sense from a business perspective, and if it does not take the appropriate steps to question and change the information.
- Daily support of the Customer Boarding call queue.
- Provide ongoing collaboration with sales and underwriting teams.
- Manage and organize productivity through the effective use of all available resources including database systems and query reports.
- Provide positive customer experiences while maintaining a high degree of ethical behavior in all aspects of daily business.
- Perform special projects as assigned.
Qualifications:
- High School Diploma or G.E.D.
- Relevant experience preferred
- Strong attention to detail
- Ability to communicate feedback, information, and directions both verbally and written
- The ability to work with speed and accuracy
- Excellent organizational skills, multi-tasking and prioritization in a fast-paced work environment
- Strong customer service skills
- Flexibility in work schedule to accommodate business needs
- Ability to problem solve and de-escalate upset customers
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
Please note: North American Bancard is a US based company and no sponsorship is available for this position at this time.
