The individual for this role will be responsible for collections, posting receipts, clearing unapplied cash, and other billing-related items for customers.
Job Duties:
• Process and post payments to customer accounts including cash, checks, wires, bank transfers, and credit card transactions.
• Respond to customer billing questions, customer disputes and escalate to supervisor or manager as needed.
• Assist in the mailing of the invoices to customers and processing all administrative materials as required
• Quality assurance of monthly invoices generated from various billing platforms
• Maintain Accounts Receivable policies, procedures, and controls
• Assist in Collection of Accounts Receivable
• Monitor and manage unapplied cash on a monthly basis
Job or Project Requirements and Experience:
• Experience in posting and applying cash receipts and credit cards
• Experience with Oracle Financials software is a plus.
• Excellent customer service and problem-solving skills
• Must have strong analytical and be able to multi-task
• Strong organizational, verbal, and written communication skills, attention to detail, and a strong consistent performer desire to learn. Willingness to go to the “extra mile” to get the job done right
• Ability to work through issues with customers, employees, and colleagues in a calm, proficient, and effective manner
• Ability to work in a fast-paced environment at a company growing in revenue
Please note this role is a Temporary Assignment
