Software QA Specialist for School Site

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Software QA Specialist oversees the quality of products produced by the Software Development Team. This position focuses on process improvements that result in high quality production operation of software products. In addition, the Software QA Specialist monitors for and reports on quality issues and is responsible for ensuring the team’s processes change to avoid repeated issues.


  1. Work effectively to define testable user stories that includes test cases and acceptance criteria.
  2. Review School Site customer websites to ensure they are performing optimally. For more info about School Site: .
  3. Monitor software logs, metrics and performance data for issues or opportunities to improve software quality.
  4. Triage, validate, and track bugs or issues that are reported to the team.
  5. Leads “after action” reviews to ensure the team is learning from issues and improving their QA practices.
  6. Ensure the product meets UX design standards and accessibility guidelines.
  7. Identify opportunities to improve efficiency and effectiveness in automated tests.
  8. Conduct manual and exploratory testing to validate quality.

Salary Range: $65,000 – $75,000


  1. Bachelor’s degree or equivalent experience.

Experience with NBS products or similar position at another company.


  1. Ability to handle multiple priorities and work under pressure.
  2. Ability to learn to read and understand programming languages.
  3. Ability to learn database querying skills (e.g., SQL or MongoDB).
  4. Understanding of business requirements and how they relate to technical requirements.