DescriptionSHIFT: Work From Home SCHEDULE: Full-time
This is a work from home/remote position.
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
The Cash Posting Analyst works in our Shared Service Center and is responsible for posting and balancing cash checks, , EFTs etc. (all transactions) posted within eCash throughout the work day.What you will do in this role:• Post all payments and adjustments daily• Balance cash
• Research and correct/apply all transactions relating to unapplied cash
• Research and/or correct any other cash posting transactions needed• Post and balance batches to batch totals
Qualifications• High school diploma or GED preferred
• One year of related experience required, healthcare preferred
The UM Administration Coordinator 1 contributes to administration of utilization management. The UM Administration Coordinator 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
Job Title: UM Administration Coordinator-Full Time – Work from Home – Any State
Schedule: (8) hour shift between the hours of Mon-Fri 7:00am – 11:00pm EST and weekends 7:00am-6:30pm EST
Job Description Summary
Would you like to WORK FROM HOME? Would you like to be an advocate and make a difference for others? Join us and experience a supportive team environment! The UM Administration Coordinator 1 contributes to administration of utilization management. The UM Administration Coordinator 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Job Description
The UM Administration Coordinator 1 provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Compensation & Benefits For This Role Include:
Competitive Pay
Overtime and Shift Differentials
Annual Incentive Plan
Medical, Dental, Vison and Life Insurance (plus other plans!)
Well Being Plans – Be Rewarded For Wellness Activities
Doctor on Demand
401K (Immediate company match of 125% on the first 6% of your contributions and full vesting after two years!)
23 Days PTO plus (2) Personal Holidays and (1) Volunteer Day
In addition there are a variety of other work-life benefits!
Required Qualifications
Administrative or technical support experience
Excellent verbal and written communication skills
Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Home Office: A dedicated secure home workspace, and high-speed internet DSL or Cable modem with a minimum connection speed of 10m x 1m (Satellite internet service is NOT allowed for this role)
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test
Preferred Qualifications
Proficient utilizing electronic medical record and documentation programs
Proficient and/or experience with medical terminology and/or ICD-10 codes
High School Diploma or Bachelor’s Degree in Business, Finance or a related field
Prior member service or customer service telephone experience desired
Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization
Squaremouth is looking for a Remote Claims Assistant to join our Claims Team assisting with claims administration tasks for our travel insurance brand Tin Leg.
This is a remote position. Applicants can reside in any US state.
This is a trainee position with rapid advancement opportunities upon successfully obtaining an adjuster license in your home state.
We are seeking a self-motivated individual who has an intrinsic desire for personal growth and professional success. They will teach themselves, learn from others, and take ownership of their successes and challenges. This person must be a team player as Squaremouth is a highly collaborative environment.
Hours
Monday through Friday – 8am to 4pm
Equipment and Set-up Requirements
Candidates must have fast, reliable internet.
All other equipment is provided by Squaremouth (MacBook, headset, charger, etc)
Education/ Work Requirements
Bachelor’s Degree preferred
Excellent written and oral communication skills
Attention to detail is imperative
A commitment to incredible customer service and excellence in everything you do
The ability to work independently and in a team
Claims experience is a plus, but not required
Squaremouth employees must successfully complete a background check.
Background verification must not inhibit ability to obtain insurance licenses.
What we offer
Competitive salary based on experience
Revenue share
Unlimited paid vacation (minimum 10 days off required)
You’re highly skilled in technical customer support. We’re looking for at least 1-2 years experience in customer support, working with APIs or in the SaaS industry. Even better if you have previous experience troubleshooting APIs.
You’re empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it’s only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
You’re persistent. Support at Zapier is much different than at many software companies. It’s not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won’t give up when you don’t know the answer right away.
You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.
Things You Might Do
Zapier is a small, fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:
Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
Maintain productivity standards for a Customer Champion
Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
How To Apply
We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.
After you apply, you are going to hear back from us, even if we don’t seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.
About Zapier
For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.
The Whole Package
Location: Remote, Americas – MST/PST
If you want to work remote, that’s great. If you want to work near others, that’s cool too. Our team of 400+ is distributed because it lets us work with the best people. You don’t have to be located in the USA either.
However, due to the unique needs of support, we do hire with coverage for specific time zones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they’re hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we’d be happy to discuss the specifics of your situation during the interview process.
Compensation:
Great healthcare + dental + vision coverage*
Retirement plan with 4% company match*
Profit sharing
2 annual company retreats to awesome places
14 weeks paid leave for new parents of biological or adopted children
Pick your own equipment. We’ll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn’t a vague policy where unlimited vacation means no vacation.
Travel of 5% – 10% for company retreats which rotate to various cities throughout North America
*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US, Canadian, and UK-based employees.
Our User Support Specialist will work with our growing Support Team, helping users utilize the app effectively and represent their wants/needs to the rest of our internal teams.
At Noom, we expect every user that reaches out to us to be treated as a member of the Noomily. Our clients entrust us with one of their most valuable assets (their health) which is why it’s so important to us that their experience is impeccable!
What You’ll Do
Respond to customer-submitted email requests with TLC and in a timely manner
Troubleshoot and walk users through every step of the mobile application
Proactively learn the latest product changes and be aware of bugs
Communicate bugs to the appropriate internal stakeholder(s)
What We Look For
Must be available for at least 40 hours per week
Pleasant, positive influence on others
Ability to learn quickly and think critically to solve user issues
Fast-typist who can handle large volume of tickets per day
Chat experience huge plus
Excellent written and verbal skills (think: thorough, organized, well-spoken)
Ability to work well in an open, collaborative team environment
Ability to work in a fast-paced, ever-changing environment
Experience working for a startup a plus
Technologically inclined, SQL understanding a plus
As an Image Review/Data Entry Operator, you will be entering data that is vital to our customer’s day to day operation. We will rely on your attention to detail, customer service experience,passion,and efficiency to process their needs. In this role, you will not only be there to help customers with their day to day account, but also provide them with efficient, accurate and exceptional customer service.
What you get:
Full Time Temporary Employment (3 months contract)
Hourly rate of $10 starting on day one.
Paid Training.
Career Growth Opportunities
Full Benefit Options (Upon conversion to Full Time-Permanent)
Great Work Environment
What you will be doing:
Processing license plate information for New York EZPass program via mainframe or web-based applications.
Maintaining thorough knowledge of the company and client business rules, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Quickly adapt to business rule changes when it happens.
Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
Strong work ethic.
The ability to key information such as vehicle license plate, state plate, etc. at the highest productivity and accuracy.
Data Entry experience in a fast-paced environment.
Can navigate multiple applications and research solutions with ease.
Are excited by innovative technology.
Are self-motivated and have strong will to grow within the company.
Can work in a structured environment for the duration of your allotted, full-time schedule typing high volume of transactions daily.
Can commit to 100% attendance for up to twelve weeks of paid training.
Requirements
Must be at least 18 years of age or older.
Must have a High School Diploma, orequivalent.
Must be able to successfully pass a criminal background check.
The Data Entry Specialist position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.
As a Data Entry Specialist, you will help us accelerate our culture through interactions with our customers. In this position, you will draw on your experience to provide top of the line service to our customers that will help Cohere Health build our brand. This position will service inbound calls, emails, and/or faxes from our customers. This position will also assist our clinical staff in gathering and collecting all necessary information from our customers in a timely manner to ensure that deadlines are met. You will need to be an agile thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the organization/operations structure of an up and coming company with exponential growth opportunity.
What will you do
Answer inbound phone calls, emails, and faxes from health care providers
Provide exemplary customer service with every interaction
Provide resolution on first interaction with the caller
Deliver quality results with every interaction in a timely manner
Collect and gather all necessary information for clinical review
You will be cross-trained with other various positions within the company
Must have a strong sense of self-awareness, willingness to learn and accept coaching to improve
Must have empathy of others and ability to build rapport
Thrive in a fast-paced environment, and are willing to jump in and help other team members
Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
Your competencies
Strong communication skills, able to take unstructured information and structure it
Ability to work cross functionally across remote teams
Familiarity with Prior Authorization processes in healthcare
Kind, Patient and Caring in even the most stressful situations
Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
Ability to navigate and use multiple systems to compile needed information in a timely manner
Skilled in problem solving and delivering quality results.
Demonstrates ability to de-escalate escalated calls.
Excellent interpersonal skills, oral and written communication skills
Ability to meet established performance targets for quality and volume completed on an hourly, daily, weekly, monthly basis
Flexibility and agility, works well in ambiguous situations, clear understanding of an early stage startup environment
Your background
Experience in a Contact Center/Production environment
Call center: 2 years (Preferred)
Customer service: 3 years (Preferred)
Healthcare experience a plus
Experience as a medical assistant, clinical assistant, or healthcare assistant preferred
Proficient in use of computers in daily function
Preferred proficient in using a Mac
Must have excellent computer skills, with a strong understanding of most major applications including GSuite products and Microsoft products
Excellent communication skills both written and oral
Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
You understand that this position is very fluid and the term “not my job” doesn’t exist
High school diploma, GED, required
Associates degree preferred
Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification preferred
Must be able to pass criminal background check
Must be able to sit or stand at a desk/table and operate a phone system and a Mac computer for up to 8 hours per day, 40 hours per week.
Must have reliable wifi in the space in which you will be working.
Important to know about this role:
This is a 100% remote role, and requires robust internet speeds (above 50 megabytes/second), including the ability to utilize zoom meeting software and to stream video
This is a temporary position with the opportunity to convert to permanent based on hiring needs and positive performance.
We strongly believe in pay equity and transparency and as such would like share that our hourly rate of pay for this position is $17.50.
Perform routine and complex general accounting functions to provide accurate recording and reporting of company financial information and timely, accurate disbursements. Specializing in the handling of individual disability insurance premium application and billing services.
Principal Duties & Responsibilities:
Input payments to Individual system (ID3) to provide for timely and accurate processing of premium information in accordance with Sarbanes-Oxley regulations. Reconcile payments at the list bill and policy levels as needed; create manual bills when system bills do not accurately reflect accurate balance due. Ensure all entries include adequate documentation and approvals. Collection of premium and monitoring of paid behind status. Communicate any deficiencies to policy owners, list bill administrators or internal business partners and Management.
Research and process accounting transactions related to internal or external customer requests, including data from Individual systems and various clearing accounts; provide information and prepare adjusting entries as needed. Process accounting transactions on financial subsidiary systems and the general ledger; maintain other accounting records as directed.
Input direct entries from Cash Clearing, Wire transfers, and Inter-company transfers to provide for timely and accurate processing of customer payments. Communicate any discrepancies to policy owners, administrators, field force, and internal contacts. Daily processing of incoming wires, providing backup to other areas as needed on wire payments.
Build and maintain effective working relationships with policy owners, list bill administrators, brokers, Master General Agents, field force, and home office staff through proactive communication and problem resolution related to accurate policy and list bill administration. Process and manage stale dated checks and premium waivers as directed.
Build legally defensible billing and policy files for financial reporting compliance. Scan, document and image completed batches and billing changes.
Job Specifications:
1. Education: Associate’s degree and advanced coursework in Accounting preferred.
2. Experience: 2 years related work experience with emphasis in account/system reconciliation and/or accounts payable, or the equivalent combination of education and/or relevant experience. 4 to 5 years customer service experience. Working knowledge of General accounting principles and network applications. Advanced PC skills and knowledge of spreadsheet applications. Strong customer service skills including problem solving, consultation, and negotiation skills. Ability to effectively communicate with diverse audiences.
3. Professional certification required: None.
Physical Demands:
N/A
#LI-Remote
Note: The Standard is required to provide a reasonable estimate of the pay rate for this role when hiring a Colorado resident. The salary for employees working in Colorado in this role is listed below. The Standard’s package also includes incentive plan participation and comprehensive benefitsincluding medical, dental, vision, retirement, and paid time off.
Please note, eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
We are looking for a talented individual to work on the team that keeps content flowing at RealSelf. As a Content Moderator, you will be responsible for ensuring that user-generated content (including reviews of medical procedures and doctors, questions, and discussion forums) is moderated and published in real time, allowing RealSelf community members to make smarter, informed decisions about their healthcare choices.
In this role you will:
Moderate user-submitted content for adherence to RealSelf guidelines
Contact customers and help them clarify or revise incomplete or inappropriate content
Maintain empathy for the customer experience, providing guidance to ensure they have an easy, personal and trusted experience on RealSelf
Meet and exceed personal and team metrics for processing times, quality, volume, and more
Categorize and tag content so users can easily find what they need
Safeguard the community from spam/scams and content that violates RealSelf guidelines
Find and advocate for efficiencies and product improvements that make RealSelf easy, personal and trusted for consumers
Troubleshoot and report bugs
Support customers through chat and email support channels
Summarize and escalate complex issues to the management team
Stay up-to-date with modern beauty, treatments, conditions and healthcare trends
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
About You:
This role requires an individual with a unique passion for working quickly and efficiently through a volume of work. You are intrinsically motivated by quality and quantity in your work, without sacrificing empathy for every customer you contact. If the best part of your day is putting your headphones on and tackling a to-do list, this is the role for you.
Customers on our site are taking a highly personal journey to improve how they look and feel. You’re the person at RealSelf who will help them share their experiences and find their voice in the community.
The ideal candidate will have prior experience in a detail-oriented environment focused on efficiency, like data entry, inventory or other data processing environments. A demonstrated ability working with customers and/or data in sensitive areas like healthcare or finance is a plus. The successful candidate will also be able to work collaboratively within the operations team and across the company.
You may be the right fit if you have:
The ability to focus on a repetitive task for several hours without sacrificing quality or speed
Fantastic time management skills and a drive to “get things doneâ€
Fast and efficient reading and comprehension skills
Strong written and verbal communication skills
Excellent typing ability and data entry skills
The ability to retain information and pivot quickly when processes change
Diplomacy skills that you use to convey difficult information to others
Discretion around sensitive content on the site (e.g. nudity, medical conditions)
Why you’ll like working here:1. Customers love our service and tell us all the time!2. We offer flexibility in your work day.3. We work at a sustainable pace to foster a non-stressful work environment.
Job descriptionRespond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills. Responsibilities1. Respond to customer inquiries via email in a clear, concise, and comprehensive manner.2. Assist in writing and maintaining FAQs.4. Suggest opportunities to make customers happier for our product team.5. Suggest opportunities to improve the quality and efficiency of our customer service operation. Requirements1. 1+ years’ experience in a Customer Support role2. Exceptional writing skills (be clear and concise)3. Experience working remotely4. Ideally located in the Albany, NY area Hours1. Monday-Friday2. 8:00am – 4:00pm Pay & benefits1. $20.00/hour2. 401k plan with 4% employer match3. Health & dental insurance4. 4 weeks paid vacation5. $500 signing bonus6. Work from home
The Customer Success function exists to retain and grow the revenue of the assigned customer segment through participation in proactive outreach and the creation and execution of success plans. These success plans are tools for identifying the implications of changes in the customer’s business process or technology, guiding the customer on how best to support their mission through the effective use of Blackbaud solutions. Members of this job family are responsible for helping advance a long-range vision for how Blackbaud can best support, retain and expand existing profitable customer relationships.
Job Summary:
Ensuring a seamless renewal process for the client, on time and with appropriate increase in fees to maintain at minimum the current revenue levels for the account.
Ensure customers coming close to exceeding their usage allowances are aware. Prepare the customer for necessary usage upgrades that may be triggered throughout their contract cycle or at the point of renewal.
Lead renewal process for all subscriptions, maintenance, Professional Services, and Managed Services renewals.
Collaborate with Sales team on strategic renewals and up-sells.
Through management of a predictable process with customer decision makers to ensure a seamless renewal process for the customer 4-6 months prior to renewal date with appropriate increase in fees to maintain at minimum the current revenue levels for the account. Proactively negotiate with the customer on their renewals if required while paying close attention to renewals at risk.
Skills:
Fosters open communication & candid discussion at all levels of the organization, even on highly sensitive topics.
Demonstrates exceptional skills in dealing with executives and senior managers.
Acts as a calming and settling influence in crisis situations and is looked to by others for directions and guidance.
Rapidly identifies the significance of information and insightfully determines strategic action.
Develops outstanding strategic ongoing customer relationships gaining trust and respect for company.
Communicates complex concepts & issues, selecting language, tone, and format perfectly targeted to the audience.
Takes timely, strategic actions in designing and leading groups and organizations to facilitate their working together effectively.
Handles professionally even the most difficult or sensitive situations with external parties, turning negative or adversarial situations into positive results for Blackbaud.
Exudes confidence and instills confidence in others.
Thinks globally and incisively, taking a broad view of all variables that could impact future success.
Ensures the mission, goals and priorities are understood by all.
Our Customer Experience team is committed to ensuring a premier, memorable customer service experience. As the front line of external communication, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.
What you will do
As a Customer Experience Specialist at Karat, you will provide front-line remote customer service support via chat and email. This team works a variety of shifts (please specify your availability below). For this contract opportunity, we are looking for individuals who are available through November 2021(with possibility for extension).
Karat’s HQ is based in Seattle, Washington, but we are open to candidates for this role (within the U.S.).
Support Karat clients, their candidates, and our Interview Engineering community during live technical interviews.
Ensure questions and concerns are responded to within team guidelines, and that the communication reflects company brand and values.
Help navigate general public inquiries to the right internal team as-needed.
Work with Karat’s community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates’ interview results.
Provide feedback to team leads that to ensure process improvements within the team and function.
The experience you will bring
Previous customer service or support experience (remote experience preferred)
Exceptional communication and interpersonal skills (both verbal and written)
Ability to demonstrate compassion and empathy with distinct audiences (e.g. candidates, clients, software engineers, etc.)
Strong English language skills (grammar, spelling, punctuation, etc.)
History of reliability and success in a fast-paced, quick-change environment
Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. We have current opportunities in our work from home bi-lingual programs as well as our traditional onsite brick and mortar locations. If you are looking for that next unique career opportunity, we are looking for our next Brand Champions! Let’s do this together!
Who are our Brand Champions
These amazing individuals are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers. At Startek, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and a plethora of other mediums. Startek’s goal is to ensure that we align your skills within our unique industry allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you will have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!
Day in the Life of a Brand Champion
You will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!
Why Startek?
Starting pay up to $14.00 per hour!
We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!
As an employee you will receive; paid virtual training, continuous development, self-paced career directed course trainings, promotion opportunities, Medical, Dental and Vision benefits after 60 days of successful employment, 401K and Stock plan participation, paid time off to enjoy time with friends and a family. We also have employee perks and discounts with national program, community engagement programs such as our WIN program which helps support our own Startek employees when in need. This is an opportunity for you to be a business partner, contributing to a culture of diversity, inclusion, understanding, engagement, solutions, and opportunity.
What Can You Expect After You Apply?
A unique opportunity to experience a “day in the life†of an employee, a comprehensive, fun and engaging assessment of your current skillset, behavioral attributes and overall measurement of success in our environment. You will also have an opportunity to tell us about yourself prior to our virtual interaction! This is a great way to determine if Startek is the fit you are looking for in your new career! Our talent them will then review your profile and take the next steps in converting you to a Startek Team Member! All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.
We have unlimited full and part-time opportunities waiting for you! What are you waiting for, take the next step in your career and apply today!
Startek is an Equal Opportunity Employer
Job Requirements
Brand Champion Skillset
18 years of age or older
High School Diploma or GED
Previous experience interacting with customers/clients, solving problems through trouble-shooting, and creating connections
May require upselling
Excellent Communications skills
Desire to actively engage and listen to your customers
Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time
Work from Home Equipment You Will Need
High speed internet with a minimum speed of 10-15Mbps download and 4-6Mbps upload
Ethernet cable connection (no wi-fi)
Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2GHz processor speed and at least 4GB RAM
We’re looking for someone who believes that each and every customer deserves world-class service and goes above and beyond to make sure that service is delivered. Our chat care coordinators have a demanding job, but the demands are worth the rewards. This is one of those rare opportunities where your work will help save lives, and truly enrich others. Chat Care Coordinators are our most visible representatives of our mission to raise the standard of healthcare for everyone, everywhere. Your job will be supporting our real-time chat feature and providing incredible, fast, and convenient service to our members. If you’re a highly empathetic and friendly individual, with a strong interest in making a real difference to people, we want to hear from you. Our Chat Care Coordinators are on the front lines of our patient care, and we need your detail oriented self to come and join the mission!
In Your First 30 Days:
Onboard with Grand Rounds team and engage in internal learning
Demonstrate knowledge of proprietary software and other required technology (Google apps, etc)
Learn to articulate the Grand Rounds Mission and fully understand all of our product offerings
Immediately make an impact on our members by working through simple scenarios with members on chat
Get to know your team members
In Your First 60 Days:
Be readily available on chat to answer questions, start services on behalf of members, and assist them with navigating the healthcare system.
Demonstrate proficiency in navigating insurance plan details and customer information provided by Grand Rounds
Set personal short term and long term goals (>1 year and 2-3 years)
In Your First 90 Days:
Be a vocal and active contributor during team meetings; we want to hear your perspective!
Demonstrate an ability to skillfully and effectively collaborate with colleagues throughout the organization
Responsibilities:
Delight our customers. You’ll pull out all the stops to deliver a memorable experience (in a “I can’t wait to tell my friends about this fabulous service” way)
Navigate the challenging and complex health care landscape, and pivot quickly with change
Research internal resources and external customer benefits to determine the best action to take for the member, and ensure the most accurate information is relayed
Handle a fast-paced environment with competing priorities. You need good judgement to appropriately prioritize your responsibilities
Be empathetic. You’ll work with members and their families who are going through challenging times. They may be grouchy. They may be in pain. They may be confused. You need to keep perspective, be empathetic, be efficient and reassure them that you can help
Focus and participate in continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc…
Ask questions and raise your hand when you need help. Lost time can directly impact lives
Requirements:
Exceptional business writing skills, including accurate spelling and grammar.
Prior customer service chat experience, preferred Demonstrated attention to detail
Proficiency with technology; experience with google apps, apple products, and customer relationship management software a plus
Ability to independently manage one’s own workload while maintaining quality targets and exceeding member expectations
Demonstrated ability to think critically and problem solve complex situations
A sense of humor. We work hard. So we like to laugh a lot too
Ability to work from a home office if needed
Bachelor’s degree or 5 years relevant experience in healthcare or benefits/insurance organization is highly preferred.
Shift schedules available (listed in PST): Sunday-Thursday 5:00AM- 2:00 PMMonday, Tuesday, Wednesday–Saturday 9:00AM-8:00PM
About Grand Rounds Health, Doctor On Demand and Included Health:Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
Study.com is a leading online education platform that helps learners of all ages excel academically and close skills gaps. Study.com’s online courses, short animated video lessons, and study tools make learning simple for over 30 million teachers, students, and working professionals. Study.com’s mission is to make education accessible with engaging, high-quality educational content that can be accessed at any time, anywhere.
Study.com’s Teacher edition membership provides expertly curated content and intuitive platform to classroom teachers and their students across a wide breadth of subject areas and grade levels. Now more than ever, new and experienced educators are coming to Study.com to find an engaging and highly customizable online learning platform.
Job Description
Teachers Advisors are responsible for supporting new and existing Study.com Teacher edition members via live chat. An advisor’s main responsibilities are to help Teacher subscribers find more value in their Study.com memberships. They will accomplish this byhelping teachers find the correct content for their subject areas, grade levels, and state standards as appropriate,, and showing them how to make the most of Study.com’s Virtual Classrooms and teacher-support features. Teachers Advisors deal with multiple educators in various school settings, who have varying needs. This contract position requires flexibility as well as the ability to iterate and experiment with different processes and share actionable feedback with the internal team.
Responsibilities
Respond promptly to inbound customer inquiries related to teacher-specific features and the educational content available on Study.com’s website with strong written communication
Engage with classroom teachers and other educators to help them determine which Study.com resources are appropriate for their subject area(s), grade level(s), and state standards as applicable
Ensure customer understanding of student tracking and monitoring capabilities for academic success
Compile customer feedback to help improve future user experiences
Follow suggested scripts with the flexibility to adapt by asking questions and going off-script in order to be successful
Adhere to all policies and legal compliance requirements
Maintain a high-level knowledge of current products, processes, policies, and industry
Requirements
1+ years of experience in education, customer support, or advising
Strong understanding of the needs of teachers and passion for finding them the best solutions. Personal experience with teaching is a plus
Superior interpersonal and communication skills (especially writing)
Envision Radiology is looking for a Remote Full Time Data Entry Representative to join our team!
Welcome to Envision Radiology, where we are passionate about improving lives through unmistakable quality and spectacular service in every community we serve. Our culture starts with understanding why we exist and our vision is to revolutionize diagnostic imaging and be the best in the world. We are looking for someone who is just as passionate about our culture as they are about the work they are doing in the business.
In 2019, US News named Colorado Springs in the top three most desirable place to live in the United States. Colorado Springs continues to grow and is the perfect place to call home.
Connect with us and discover your unique path to a fulfilling and rewarding career with Envision Radiology!
Summary/Objective
The Data Entry Representative performs all tasks required for data entry processing under the direction of Centralized Services Supervisor.
Essential Functions
Enters, updates and verifies Patient Referral Data into various systems for use by all personnel.
Reviews and verifies data entered into database to ensure accuracy.
Processes all faxes in a timely and efficient manner.
Confirms that medical scripts and referral documentation have the correct procedures listed.
Effectively communicates with Center employees if additional information is needed to process request.
Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Communication Proficiency.
Technical Capacity.
Organizational Skills.
Time Management.
Thoroughness.
Supervisory Responsibility
This position has no supervision responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
One plus year of experience in customer service/data entry – healthcare preferred
Proficient speed and accuracy with data entry – 9,000+ KSPH
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously “exceed†company and customer expectation
Strong communication skills & professional demeanor
Education/Certifications:
Minimum of High School diploma or equivalent (GED) – continuing education preferred
Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
Position Pay Range $13.55 – $16.30
Company Benefits Below is a list of benefits that are offered to employees, once eligibility is met.
Health Benefits: Medical/Dental/Vision/Life Insurance
Company Matched 401k Plan
Employee Stock Ownership Plan
Paid Time Off + Paid Holidays
Employee Assistance Program
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
REMOTE – USA /JOIN THE MODS – NEW MODS /CONTRACTORAPPLY FOR THIS JOBAre you a PC gamer? Would you like to be paid to test out a new game from one of our elite clients? Sign up for our upcoming playtest! NOTE: Must be comfortable with gore, blood, and weapons. Date: Friday, September 10, 2021Time: 3 PM – 6 PM PT (You must be available for all three hours)Testing Pay: $13/hour. (You will be paid via PayPal) For this opportunity, you do not need to upload a resume. Instead, please send us your favorite meme. For this playtest, we will need to confirm your computer specs so will be asking for screenshots of the following information in our pre-screening form. 1. System Summary2. Components -> Display screens If you need help with getting screenshots, you can follow these steps: 1. Click Start and in the search bar, type “System Information.”2. Click “System Information” in the search results. Please take a screenshot of this.3. To see details about your video card, click “Components” and then click “Display.” Please also take a screenshot of this. Pro-Tip: Nearly every Windows computer has a tool called ‘Snipping Tool’. If you haven’t used it before, you can also find it by searching for it and then use it to take your screenshots.
Game Testers must meet the following requirements:
Must be at least 18 years old.
Access to computers that meet the following recommended specs
– Windows 10 64 bit
– 16 GB+ RAM
– GeForce GTX 1080 or above
– 100 GB free HD space
High-speed internet connection
Have a valid Bethesda.net account (if you don’t have one you will need to create a free account before you apply to this opportunity)
Three hours of playtime during the testing period: 30 minutes to install, 2 hours of game play, 30 minute survey.
Participants must agree to the terms of an in-app Trial agreement, which includes confidentiality notices (confidentiality is required)
Be located in the United States.
Test dates: September 10th from 3 PM – 6 PM PT (you must be available for the entire 3 hours)[This is the only test date. If you are not available, please do not apply.] The testing pays $13/hour and you will be paid via PayPal. Note: In order to be paid, you MUST complete the 30-minute Survey.
We’re looking to build a team of skilled research and data entry assistants to support Study.com’s scaled email outreach effort to help get the word out about Study.com and our product offerings. Our ideal data entry assistants should be self-motivated and thoughtful with excellent research and critical thinking skills. They will be researching college and university sites to locate the best contact in charge of specific departments.
To help us build our library of contacts to reach out to, you will need:
To be very comfortable and strong at research and making quick judgement calls
A critical eye towards detail and care
To be able to work independently while remaining open and responsive to feedback
Mastery of the English language with complete fluency
Research or data entry experience is not necessary but is an excellent bonus for applicants
As a online research and data entry assistant, you will be responsible for:
Gaining deep understanding of the different departments of a college/university and accurately know which department to contact for a given project
Finding appropriate contact information and adding it into our online spreadsheet system
As a contract Online Research & Data Entry Assistant, you’ll receive the following:
Reliable Payments: Timely, reliable payments twice a month
Independence: No waiting, no assignments, and a large library of projects for you to work on
Flexibility: Work from anywhere, at any time, completely online
Supportive Staff: Access to a supportive in-house team to answer your questions
Do you think you can be a Online Research and Data Entry Assistant at Study.com? Click “Apply Now” at the bottom to fill out an application and submit your resume!
“The front page of the internet” Reddit brings over 450 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.
We are looking for an enthusiastic Trust & Safety Specialist to join our team who will be working with our massive Reddit Community to enhance the overall health of Reddit.com and user experience. If you have experience in online safety, and deep dive investigations into abusive content and bad actors, then we want to hear from you! This team will be on the front lines working with our users every day and will partner with our Product team to improve the user experience.
Responsibilities:
Review escalated content and assess for policy compliance quickly and effectively
Serve as escalation point-of-contact and swiftly act on sensitive issues that affect users and internal stakeholders
Perform investigations and deep dive analyses to identify meaningful data clusters of users based on usage patterns, actions taken and content interacted with
Partner with internal stakeholders to deliver insights about our operations and help create better user experiences.
Troubleshoot and identify bugs or user-related issues and work with our stakeholders to seek resolutions or fixes while mitigating risk
Exude patience and positivity in the Community and contribute to a growing safety-first organization
What We Can Expect From You:
2-3 years relevant work experience in the Internet industry, social media, and online communities
Familiarity with Content Moderation Tools and workflow management software (ticketing)
Proficiency in French or German is a plus
Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
Ability to excel in a dynamic and fast-paced operational environment and drive change, and collaborate cross-functionally
Experience with SQL, querying databases or data-driven problem-solving approaches is a plus.
Our North American omnichannel operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. At our FSC Client Service Center, we are the heart of the Sephora client experience. We act as the expert in all areas that have a direct link to clients and their omnichannel interactions with Sephora (shopping online, client service, product questions, liaison with stores, loyalty program, social media, etc). We go above and beyond for each client by providing creative solutions to issues, making educated product recommendations, handling escalated clients with a high touch level of service, and providing timely follow-up when necessary to ensure open and clear client communication. Our goal is to provide best in class service to every Sephora client, regardless of contact channel, while ensuring operational efficiency and a fix-it-for-tomorrow attitude.
Your role at Sephora:
Provide exceptional solutions for client requests / inquiries that come through proactive live chat software while working remotely from home. Inquiries may include: beauty consultations, product information, upselling, and general questions about Sephora.com products.
Demonstrate Sephora standards for quality service and incorporate Sephora culture into every client interaction
Fulfill client requests by asking clarifying questions and providing relevant solutions
Maintain open communication with lead / QA / Supervisor for support and personal development
Apply feedback and coaching to develop skills that will improve the client satisfaction you provide
Proactively engage in the Sephora.com website, knowledge base, and other tools to enhance the client experience
Maintain composure, professionalism, and contact control when dealing with challenging clients to find the best possible solution
Use positive, professional, and appropriate grammar and word choice in written communication with clients via chat
Be punctual to work by logging in on time and adhere to all schedules and deadlines as scheduled in advance
Meet or exceed all productivity key performance indicators (KPIs) and quality goals as outlined
Ability to self-motivate and work remotely in a quiet space, uninterrupted and without distraction
We’re excited about you if you have:
Passion for Sephora clients and all things beauty
1-2 years of experience in the retail beauty industry
Strong knowledge of Sephora brands, products, ingredients, and application techniques
Well-developed listening, comprehension, verbal, and written communications skills
Maintain poise, patience, and professionalism in client engagement and contact center environment
Able to multi-task, have demonstrated organizational, detail orientation, prioritization, and time management skills to ensure that all client related inquiries / tasks / requests are completed accurately and at the first contact
Ability to work effectively in a team-oriented, high-demand, and fast-paced environment
Solid communication skills to effectively communicate with various levels of management and support
Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner
Strong time management skills
Maintain positive and upbeat attitude towards team members and clients at all times
You’ll love working here because:
The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
Voice Captioners are hired at a new hire training salary of $17.00 per hour. Upon completion of a full time, 8-week or 10-week new hire training period (length dependent on experience level), Voice Captioners are moved into an on-air captioning position with an increased rate of pay beginning at $20.00 per on-air captioning hour. Voice Captioners can average $35,000 annually in the first year after completing new hire training.
Summary:
VITAC is the largest provider of live closed captioning services in North America. Our Voice Captioners provide essential services to the millions in the Deaf and Hard of Hearing community daily by creating closed captioning for live television, streamed media, corporate, government, and educational events. If the prospect of working from home, helping positively touch the lives of millions of people daily, having exciting new work challenges each day, and getting paid for it sounds interesting, then this is the position for you!
Voice Captioners perform duties from their home and enjoy a flexible work schedule. VITAC offers part-time and full-time schedules based on personal and business needs. VITAC provides Voice Captioners with paid new hire training prior to captioning for our customers. In addition to an hourly base pay, VITAC offers incentive pay for specialized events, competitive medical, dental and vision insurance for full-time positions, and a generous 401k retirement program, and an exceptional on-air support team.
Essential Duties and Responsibilities:
The scope of work may include but is not limited to the following:
Produce near instantaneous transcription of the spoken word into text as close to verbatim as possible using speech recognition technology and VITAC provided software and hardware
Prepare for scheduled programs and events by conducting research related to the correct spelling of words and names, etc. likely to be referenced in the event.
Record notes as required and as per company procedures.
Participate in ongoing trainings as needed.
Other duties as assigned by management.
Minimum Qualifications:
High School diploma or equivalent required.
Ability to read, write and speak English proficiently, a clear speaking voice and excellent enunciation skills
Dedicated to ongoing process of improving skills throughout career
Good cultural and news general knowledge
Detail oriented, follows procedures
Some technical familiarity with computers
Able to work flexible hours, including nights, weekends, and holidays
Reliable and punctual; exceptional customer service skills, team player
Proficient in Windows, Microsoft Outlook, Google and able to learn new systems quickly
Benefits:
Technical Support:Â VITAC hires Captioners to work in an employee status. Doing so allows us to train our Captioners on the technical aspects before they go on air, and Captioners continue to receive support throughout their employment.
Equipment:Â VITAC remote Captioners are provided with all of their equipment, hardware, software, technical support, phone line installation, and direct billing of phone line charges. Captioners provide their own television and pay for their own high-speed internet service.
Pay and Benefits: VITAC Realtime Captioners are paid semi-monthly via direct deposit and full time Captioners are offered a benefit package that includes health insurance with shared employer/Captioner premiums, company-paid short- and long-term disability, and a 401(k) plan with a percentage of match on the Captioner’s investment.
Varied Schedules: It may be obvious, but it still warrants mentioning – broadcast Captioners work the hours of the broadcast industry. VITAC is a 24-hour, 7-day-a-week, 365-day-a-year business. If you’re watching something on television, likely some VITAC employee somewhere is captioning it at that time. That might sound overwhelming, but it can result in some interesting scheduling options.
Compiles data and prepares invoices, bills of lading and credit memos for billing. Compiles amounts due from records such as purchase orders, sales tickets and charge slips.
GENERAL DUTIES & RESPONSIBILITIES:
Processes all billing transactions.
Receives and prepares billing files from a variety of sources to invoice from or upload into billing systems.
Prints and reads computer files or gathers records and reports to compile needed data.
Enters/uploads information into billing system or computes amounts due.
Prepares invoices, listing products and/or services sold and amounts due.
Prepares/processes credit memorandums to indicate returned or incorrectly billed merchandise or services.
Prepares/processes credit forms for clients or finance companies.
Posts transactions to accounting records such as worksheet, ledger or computer files.
Analyzes posted data to determine if billed dollars are comparable in month over month comparison process.
Develops/maintains process documentation for each assigned task.
Assists in special projects.
Reports process flow issues to Billing Supervisor.
Interfaces with internal customer service on customer inquiries.
Performs other related duties as assigned.
EDUCATIONAL REQUIREMENTS:
A high school diploma or GED is required for this role.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of billing principles, practices and processes.
Knowledge of business and accounting principles and practices.
Proficient in the use of basic office equipment and tools as well as applications specific to financials and billing systems/processes.
Skill in data entry.
Works well in an environment with firm deadlines; results oriented.
Ability to multi-task and adjust schedules to meet deadlines.
Ability to work in an organized manner.
Ability to maintain confidentiality.
Ability to communicate effectively verbally and in writing.
Team skills, including the ability to establish and maintain effective working relationships.
POSITION REQUIREMENT:
If working with federal government contract clients, an employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.
In this exciting role as an Executive Administrative Assistant you will have responsibility for supporting the Vice President of Quality Systems and the Quality Systems enterprise organization.
Core Quality Services- Quality Systems
Core Quality Services (CQS) enables business success through simple customer-oriented solutions, unmatched Enterprise scale, and industry leading expertise. The CQS organization is comprised of Centers of Expertise and Shared Services. Within the Shared Services arm is the Quality Systems team. This team is comprised of essential quality system shared services that span the entire enterprise. The Quality System team is made up of Quality Management Systems, Audit and Compliance, Training, and Configuration Assurance.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
Provides general administrative support including preparing communications and maintaining schedules.
Performs normal office functions such as setting up and maintaining files; arranging meetings and conferences; Gathers, compiles and reports on information relevant to supervisor’s assignment.
Administers inter-department or inter-unit programs or processes.
May be responsible for coordinating travel and submitting expenses.
Overall calendar assistance, project coordination, meeting coordination and minutes, stakeholder engagement, supply management (e.g. equipment), new employee assistance, overall projects for the entire QS team as assigned.
Purchase Order (PO) Management—maintain POs for the organization, create new POs, follow-up on payments, and ongoing maintenance.
Team building support and coordination (holiday parties, HH etc).
Space facilitation (cube location, space management as needed).
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident on your resume.
High School diploma with minimum of 6 years of relevant experience.
Nice to Have (Preferred Qualifications)
Autonomy: Has high degree of initiative; Work may be done without established procedures.
Resourcefulness: Work involves obtaining or providing information that is not readily available. Ability to take initiative, make contacts, and locate information without guidance.
Innovation and Continuous Improvement Mindset: Adjusts or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Communication and Influence: Communicates with internal and external contacts. Comfortable communicating with Senior executives and relaying and obtaining information. Demonstrates confidentiality as will be exposed to sensitive information. Strong in MS Office suite of products (Word, Excel, PowerPoint). Knowledge and experience with MS TEAMS.
Knowledge of Regulated Industry: Experience working within a Medical Device company.
Molina’s Credentialing function ensures that the Molina Healthcare provider network consists of providers that meet all regulatory and risk management criteria in order to minimize liability to the company and to maximize safety for members.
Knowledge/Skills/Abilities
Clerks are responsible for the data entry of credentialing information received from practitioners and providers into our credentialing database. Clerks work on a team that supports each other through various functions to ensure team goals are achieved. The clerk position is production based and has both production and quality goals that are to be achieved.
Duties To Include Any Combination Of The Following
• Complete data entry of applications in the credentialing database while meeting production and quality goals.
• Prioritize work that is given and assist team with meeting team goals.
• Verify provider information through primary source verification.
• Maintain a high level of confidentiality with provider information.
• Adhere to the department work schedule guidelines.
• Be cross-trained in multiple functions of clerk team to assist with additional file volume as needed.
Preferred Experience
• Experience in a production or administrative role requiring self-direction and critical thinking.
• Extensive experience using a computer — specifically internet research, Microsoft Outlook and Word, and other software systems.
• Experience with professional written and verbal communication.
You speak the language of fitness and can jump into any conversation with no hesitation. You bring value by answering questions with knowledgeable details and can guide a community member towards a solution. You have personality, speak from a human tone of voice and are well in-touch with current trends. You have at least 2 years’ experience in this area. Responsibilities:
•Monitor, review, and respond to post comments across Bodybuilding.com social media channels •Identify customer service opportunities and work closely with the CS team to resolve inquiries. •Focus on building a positive community engagement strategy and use feedback from our audiences to help guide social strategy. •Live inside the social media world of @Bodybuildingcom, engaging, retweeting, surprising and delighting celebrities and influencers with the support of several agencies and internal social and creative teams. •Actively search for engaging user generated content to re-post and circulate on our owned social channels. •Intuitively adapt to the changing landscape of social platforms, and actively advise the team on how our responses and engagements should reflect these changes. •Tackling other projects as needed by the team to keep us running a well-oiled social media machine. Basic Qualifications:
• At least 2 years’ experience working in a fast-paced social media environment with community management responsibilities or 5 years’ relevant experience • Advanced knowledge of fitness industry, current sports, including teams, athletes, storylines, and forward-facing media personnel • Skilled in social media comprehension and execution across Twitter, Facebook, TikTok and Instagram • Ability to work quickly and juggle multiple tasks during a typical workday • Ability to analyze and apply data to decision-making
The primary purpose of this position is to oversee a team of Quality Analysts, Auditors & Trainers whose primary functions are to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for performing a variety of tasks including but not limited to: directing training/audit/feedback activities commensurate to production standards, establish priorities and maximize usage of assigned resources, evaluate and recommend alternative auditing procedures and delivery methods for continuous improvement and support the day to day functions of their assigned team.
Competencies:
Technical capacity
Organizational skills
Problem Solving/Analytical
Customer/Client Focus
Time Management
Collaboration
Performance Management
Leadership
Business Acumen
Key Accountabilities/Responsibilities:
Direct, review & report daily training/audit/feedback activities of assigned team.
Conduct meetings regularly with assigned team and senior executives to keep consistency in teamwork.
Be involved in daily team driven actions to help develop improvements to achieve associate level merit.
Provide timely quality follow through in the form reporting and escalations.
Develop and maintain a repository of internal training material, monitoring results & feedback to identify trends and target improvements for associate teams.
Ensure effective communication with all members of assigned staff, site level & senior executives.
Assist in the implementation of policies, operating procedures and quality systems as directed by senior management.
Stay abreast of the new trends and tools in employee development.
Support Firstsource by identifying new initiatives to include expanding the training and quality program scope and maintenance of processing models, guidelines and scoring methodologies.
Performs other work related duties as assigned.
#IND-FS
Qualifications
Desired Knowledge and Skills:
Previous work experience in training delivery, quality assurance and a dedication to quality & improvement.
1+ year(s) experience in a supervisory capacity leading team remotely.
Proven quality results and an understanding of what constitutes a quality product/interaction.
Ability to identify opportunities for improvement in processes & struggles with Training & QA level associates.
Excellent oral, written and presentation skills; enhanced ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.
Skilled in organization and prioritization, and attention to detail.
Strong team player with the ability to work across multiple functions and disciplines.
Education, Experience and/or Training:
College degree or relevant experience in business administration, adult education or quality assurance preferred.
Expert-level knowledge in MS Office required.
Healthcare experience is a must.
Lean Sigma principle experience preferred.
Travel:
Up to 25% overnight travel required at times for team development and/or organizational seminars.
Position Requirements: High School Diploma or general education degree (GED) 1-2 years of business office or data entry experience or educational equivalent. Typing 35 WPM 10 key calculator Must be able to operate computer and software systems in use at the SRCO. Able to operate a copy machine, facsimile machine, telephone/voicemail. Ability to read, write, speak and understand English proficiently. Experienced in navigating web based applications Ability to demonstrate mathematical and analytical skills Ability to read, enter and retrieve information from the host Patient Account System Strong interpersonal and communication skills required to effectively interact with internal and external contacts. Must be able to follow instructions. Ability to listen to and understand information and ideas presented verbally and in writing. Consistently exercises logic and reasoning to assess and resolve problems. Combines and organizes information. Consistently maintains a professional and approachable demeanor. Able to work under pressure in a fast paced environment. Ability to work independently Pays strong attention to detail and maintains high degree of accuracy Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains high level of accountability Strong collaboration skills Ability to work effectively in an open floor environment Ability to work overtime when necessary. Must be able to lift a minimum of 10 pounds, stand, bend and reach in a manner consistent with typical office work.
Purpose: Responsible for the prompt and accurate posting of payments, noncash vouchers and adjustments to patient accounts for multiple entities. Ensures all Advocate Health Care Policies relating to payment and adjustment applications and Internal Audit processes are followed.
Accountabilities: Adheres to established Advocate and SRCO policies, procedures, guidelines and productivity standards. Responsible for personal and professional growth and development. Responsible for the accurate and timely posting of bank lockbox payments, patient credit card and check payments. Responsible for the accurate and timely posting of electronic and manual account adjustments. Responsible for the accurate and timely posting of electronic 835 payment files. Responsible for the accurate and timely posting of noncash vouchers to appropriate patient’s account. Responsible for the proficient us of the Patient Account host system and other integrated hardware and system applications.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Job Track Description:
Responding to escalated social media content as required.
Monitor multiple Social Media accounts for client including Pinterest, Instagram, You Tube and Twitter and Tiktok
Serve as a moderator of social community by developing and following guidelines.
Serve as subject matter expert on social media, community management and digital footprint.
Respond directly to consumers on all Social Media platforms as client
Analyze trends and issues within a community and provide reporting that includes quantified metrics that measure on-line success.
Keep updated on all developments and changes for the Social Media Team skill area, taking ownership to obtain and learn all information provided via print and the intranet.
Drive digital strategy initiatives for brands by increasing performance of social accounts, developing new content and manage the process of new platforms/channels.
Interact directly with client’s key departments such as legal, Drug Safety, Public Relations, and Compliance to gain agreement on approved language and Social Media strategy.
Oversee all social media accounts to ensure that client is compliant with FDA, FTC & internal regulations.
Utilize good judgment in safeguarding the company image in responses and outreach on all Social Media platforms.
Attend regular brand meetings with the client as requested
Provide QA/Mentoring to the Social Media Team based in US
Discuss monitoring feedback with the team supervisor in order to improve performance with openness to constructive feedback, active participation in training and implementation of new processes and procedures.
Patterson Flynn Martin, a part of F. Schumacher & Co., is America’s leading name for manufacturing and distributing floorcovering and is currently seeking a Data Entry Contractor with opportunity to join full-time. This role will require a person with exceptional excel skills to analyze and transform data for our Enterprise Resource Planning (ERP) system, Odoo. The ideal candidate is self-motivated, analytical, and detail-oriented with prior experience using Odoo (nice to have).
YOU WILL:
Compile, verify accuracy and sort data according to priorities to prepare source data to import into Odoo
Review data for deficiencies or errors, correct any incompatibilities if possible and verify output
Research and collect further information for incomplete documents
Collaborate with the Custom Product Team and Digital product team to create a pricing matrix based on existing product data
Keep information confidential
Requirements
Requirements
YOU HAVE/ARE:
· Proven data entry work experience
· Exception MS Excel skills
Attention to detail and accuracy
· Prior experience with Odoo is a plus
Strong communication skills and cross functional teamwork
HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Group’s innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience, technology and service, we help hospitals, health systems and clinics concentrate on what they do best, patient care.
HealthMark Group is growing and looking for bright, energetic and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company.
We are expanding rapidly and have created unique roles that need qualified candidates.
Entry level job duties include but not limited to:
Processing medical record requests
High volume and fast paced environment
Reports directly to the Processing Manager
Assist as needed in overflow processing due to high volume issues and/or coverage issues
Abide by HIPAA guidelines while ensuring the confidentiality of PHI
Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
Assist as needed in overflow processing due to high volume issues and/or coverage issues
Provide feedback regarding request volume and perceived issues
Monitors incoming requests received through various means
General office duties
Qualities that the candidate for this position should include:
Fast learner
Dependable
Quick worker
Team player
Positive attitude
Someone who strives to do more
When applying, it would be greatly appreciated if you would complete the assessment screening process. This helps us to set candidates apart and make more informed decisions.
In accordance with our company policy, Full Time Employees are eligible for the following benefits:
Robust Health Insurance Plan Options with Company Coverage
Company HSA Account Contributions for Eligible Health Plans
The Medical Staff Credentialing Specialist is responsible for the timely processing of initial credentialing applications and reappointment applications for all providers who are eligible for medical staff privileges.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.
Maintains the US Renal Care credentialing system to ensure that it is updated in real time, data is current, accurate, and valid.
Compiles initial provider credentialing applications/ information, and sets up provider files in the US Renal Care credentialing system, and processes the initial credentialing file.
Monitors applications and follows up with providers as needed, notifies facilities and regional leadership of completed applications.
Tracks all required provider documents by their renewal dates and receive updated documents by provider prior to their expiration date.
Processes reappointment applications prior to appointment expiration date, working closely with the provider and provider office.
Processes reappointment applications for previously archived providers as requested by providers and provider offices.
Works closely with facility leadership to ensure privileges approval packets are completed and returned to the Medical Staff Credentialing office.
Provides regular credentialing status updates and reports to Manager, Medical Staff Credentialing
Provides regular credentialing status updated to provider offices and facility leadership.
Communicates professionally with all USRC staff, providers, and provider offices.
Notifies providers, provider offices, and Manager, Medical Staff Credentialing of missing or incomplete information.
Interacts with medical staff provider offices, applicants, facility leadership, and other stake holders demonstrating the highest level of customer service at all times.
Performs other duties as assigned by Manager, Medical Staff Credentialing and VP, Medical Staff Credentialing.
Regular and reliable attendance is required for the job.
QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include:
Associates Degree or equivalent experience required.Two (2) years in Medical Staff credentialing experience.Experience with VerityStream (or CredentialStream) preferred.Certified Provider Credentialing Specialist (CPCS) preferred.Must have proficient computer skills, including Microsoft Office (Word, Excel and Outlook); proficiency in USRC applications required within 90 days of hire.
Quality Analysts (Reporting) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing case comments and sending reports to the Department of Veteran Services (VA), and discussing any issues with the QA team. They must promote and maintain a respectful, positive attitude in dealings with employees at all times. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
Process completed reports for final submission to VA through EMS
Work closely in conjunction with other Report Processing Specialists and QA Manager to submit all reports in a timely manner
Maintain thorough documentation of the process for all reports
Send “Daily Productivity” email with number of daily processed reports to QA Manager and Regional Operations Manager
Education and Experience Requirements
Additional Duties and Responsibilities
Answer emails and phone calls from quality analysts
Attend meetings as directed
Communicate and assist other departments in a collaborative effort to expedite cases
Work effectively within a team dynamic
Adapt to new instructions, requests or procedures as provided
Maintain a high sense of urgency at all times
Ensure the confidentiality of Veterans’ records
Requirements
High School Diploma or GED equivalent required
Self-starter
Advanced verbal and interpersonal skills
Advanced written communication skills, to include excellent grammar
Advanced reading and comprehension abilities
Advanced analytical skills and detail-oriented
Advanced multi-tasking skills
Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision
Proficient typing skills
Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Home Office Requirements
Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
OS for Windows – Windows 10
OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
Preferred memory – 4+ GB
If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
Quality Control Billers supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing all billing payment postings and invoices. The primary responsibility will be to ensure that all charges on invoices are entered properly and accurately as well as provider reimbursement. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
Process invoices within your queue
Analyze accounts and use proper CPT codes and correct rates
Ensure accuracy in charges as well as payments to providers
Frequently communicate with facilities and other departments within the company to request any information if needed to ensure the highest quality of QA and billing
Education and Experience Requirements
Requirements
High School Diploma required; previous billing experience preferred
Knowledge of CPT codes for claim charges
Basic math skills
Self-starter with the ability to work independently
Advanced verbal and interpersonal skills
Advanced written communication skills, to include excellent grammar
Advanced reading and comprehension abilities
Advanced analytical skills and detail-oriented
Advanced multi-tasking skills
Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision
Proficient typing skills
Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel
Home Office Requirements
Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
OS for Windows – Windows 10
OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
Preferred memory – 4+ GB
If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
Daily tasks of Search Engine Evaluator will involve rating search results to the corresponding landing pages or advertisements based on a set of guidelines. Each project has a specific group of guidelines that will be explained during training in detail. Training will involve specific examples of what you can expect to see while working, this will prepare you for every eventuality. Tasks to be completed require high focus however, each task can be completed within 10 seconds to one minute. As an evaluator, must be comfortable navigating websites, search engines, and know how to find things online in general. You are ideally up-to-date on news, current events and pop culture. Our schedule is flexible to adapt to yours, although you must commit to a minimum of 10 hours per week and a maximum of 25 hours. We offer a standard base salary with a bonus rate offered if you satisfy the quality, throughput and productivity goals. If you are looking for an opportunity to participate in a long-term project in partnership with a multi-national corporation, read on!
Qualifications:
– Native level proficiency in English – Residing permanently in United States
– Strong computer skills
– Strong communication skills
– Capable of self-management and organizing your time efficiently to complete tasks
– Problem-solving skills
– Personal computer running Windows OS
– Stable, high-speed Internet connection
Employment Conditions:
– Independent contractor employment – Free training, we will be providing detailed guidelines – 10-25 hours per week, on a flexible schedule (Part-time/Work-from-Home)
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
JOB SUMMARY Responsible for validating dispute reasons following Explanation of Benefits (EOB) review, escalating payment variance trends or issues to NIC management, and generating appeals for denied or underpaid claims.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned.
• Validate denial reasons and ensures coding in DCM is accurate and reflects the denial reasons. Coordinate with the Clinical Resource Center (CRC) for clinical consultations or account referrals when necessary, • Generate an appeal based on the dispute reason and contract terms specific to the payor. This includes online reconsiderations. • Follow specific payer guidelines for appeals submission • Escalate exhausted appeal efforts for resolution • Work payer projects as directed • Research contract terms/interpretation and compile necessary supporting documentation for appeals, Terms & Conditions for Internet enabled Managed Care System (IMaCS) adjudication issues, and referral to refund unit on overpayments. • Perform research and makes determination of corrective actions and takes appropriate steps to code the DCM system and route account appropriately. • Escalate denial or payment variance trends to NIC leadership team for payor escalation. Qualifications:
Conifer requires its candidates and contractors, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment activity. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Intermediate understanding of Explanation of Benefits form (EOB), Managed Care Contracts, Contract Language and Federal and State Requirements • Intermediate knowledge of hospital billing form requirements (UB-04) • Intermediate understanding of ICD-9, HCPCS/CPT coding and medical terminology • Intermediate Microsoft Office (Word, Excel) skills • Advanced business letter writing skills to include correct use of grammar and punctuation.
EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job.
• High School Diploma or equivalent, some college coursework preferred • 3 – 5 years experience in a hospital business environment performing billing and/or collections
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to sit and work at a computer terminal for extended periods of time
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Call Center environment with multiple workstations in close proximity
Hungryroot is seeking an energetic, empathetic, and detail-oriented customer advocate who’s ready to make their mark on a growing team. As a Customer Care Specialist, you’ll be responsible for all day-to-day interactions with our customers over email, text, chat and social media.
Customer Care Specialists will work 40 hours per week, including weekends and holidays. Availability to work overtime hours and non-traditional hours is a huge plus!
How You’ll Make an Impact:
Become an expert on Hungryroot & spread the love to everyone!
Respond to customer comments & questions over email, text, chat and social channels.
Collaborate with Customer Care colleagues to identify and track issues & trends to improve the customer experience.
Identify opportunities for creating new & updating current processes.
Constant communication with Customer Care Manager & other leadership to identify customer pain points.
Why We Need You:
1+ years of experience in an eCommerce customer support role
1+ years of ticket management system experience such as Zendesk
Availability to work both Saturdays and Sundays
Emotionally intelligent, solution-oriented communication
Ability to convey complex issues to the team while delivering personable help to customers
Ability to learn multiple internal systems & processes quickly
Detail-oriented with a deliberate pace
Exceptional & empathetic written communication skills
A desire to meet and exceed personal productivity goals
A love of learning & the ability to keep up with a constantly changing environment
A motivated, positive, and selfless attitude
Perks & Benefits
Remote Work Optional: Work from home, work from our NYC office, work from anywhere, you decide!
Competitive compensation + comprehensive Medical, Dental, and Vision benefits
Unlimited vacation policy
Monthly Hungryroot credit
Universal paid parental leave
401k
Commuter benefits
A working environment filled with passionate, happy, smart people!
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 53,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.
What You’ll Do As an Order Entry Specialist, you’ll be part of our Global Tools and Storage team with the option to work remote or in the Allentown, PA office. You will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders, entering & processing orders into our Esker system, and contacting customers for missing order specifications via various channels using designated ERP, operating systems and web-based tools. Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner. This individual will be required to work in a fast-paced environment, have an attention to detail and be well organized. In addition, must demonstrate proficiency in written and verbal communications, along with the ability to utilize, learn and adapt to business processes, product and technology. You’ll get to:
Order Processing – 75%
Read and understand incoming POs and align POs to quotes and drawing (if applicable)
Process incoming orders in a timely manner
Process and handle customer requests, orders, and other customer related matters pertaining to order coordination and logistics
Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations
Communicate daily as needed with internal team, sales, and customers pertaining to missing product information on orders
Consistently hitting KPIs
Maintain working knowledge of all company products, services, and processes
Develop proficiencies in learning and processing cross branded orders
Other duties as assigned by management
Administrative Support – 25%
Assist and support teams with administrative related matters to include downloading order portals, customer requested documentation, and other work assigned by management
Who You Are You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:
2+ years’ worth of experience within order entry/customer service environment
Requires High School Diploma or its equivalent
Associate degree preferred
Ability to work flexible work hours and overtime if needed
Minimum of 12 months in current role (Internal Applicant)
Proficiency in Microsoft Office; Excel, PowerPoint, Word, etc.
Proficiency in SAP preferred but not required
Proficiency in Salesforce preferred but not required
What You’ll Receive You’ll receive a competitive salary and a great benefits plan:
Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
How You’ll Feel We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
Grow:Â Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
Belong:Â Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
Give Back:Â Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
The Role: You are a people person who cares deeply about our customers and you are passionate about graphic design, stationery, typography, investigating problems and finding solutions to make things right for those who may have had a less than perfect experience with their order. Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Print Quality Specialists to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will also influence the outcome of our key metrics during the holiday season. As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical. You will rework design files and communicate with our printers/fulfillers to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe’s Creative Suite and passionate about solving problems. Our operation is open 7 days a week and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable, and the position is based in Oakland, but the team is currently working remotely. Location: Remote
You Will:
Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations
Research and document replacement order root cause
Work directly with customers over email to design and replace original orders
Work in a production environment to troubleshoot technical, design, and print errors
Work collaboratively with other teams to ensure we deliver outstanding service
You Have:
Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom a plus.
G-Suite Experience
The ability to work effectively in a team-oriented environment
You are flexible and open to new challenges
The ability to learn and work remotely and engage effortlessly with coworkers and leadership.
You take feedback well and are eager to learn more
The ability to produce high-quality design work in a fast-paced environment
The ability to think critically in order to solve problems
Excellent written and verbal communication skills.
What You’ll Gain in Return:
Gain customer service experience
Salesforce Lightning experience
Expand your knowledge of Photoshop and Illustrator.
Growth opportunities. The role is great for recent grads looking to build a strong resume
Fun, friendly, and diverse team culture
Must reside in the following states to be considered for a Seasonal Role: AZ, CA, CO, CT, FL, GA, IL, IN, LA, ME, MO, MT, NV, NY, NC, OH, OR, RI, TX, VT, VA, WA,WI About Minted: Minted is a design platform bringing the best in independent design to consumers everywhere. The company’s art, stationery, and textiles products have reached over 75 million homes worldwide.
The Customer Care mission: To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights. The role:Our Seasonal Associate customer care agent will engage customers via chat and email, providing support for pre-sales issues and basic technical issues.
You Will:
Receiving and promptly responding to both live chats and emails regarding product and pricing inquiries, and troubleshooting basic technical issues.
Identifying and escalating website errors and product issues to the Associate Customer Care Manager or Customer Care Manager.
Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.
You Have:
Practical experience with the iZotope product line and working knowledge of Audio software and Plugins.
Excellent written and verbal communication skills
Ability to handle difficult customer situations with empathy and professionalism
Flexibility with schedule and occasional overtime when needed
Real world experience with audio processing in recording, production, sound design, and post production is a plus.
Positive attitude
Strong discipline and work ethic
Team mentality
Unfailing integrity
Passionate about advocating for customer needs.
Showing empathy and understanding towards customers.
Careful attention to detail
Benefits:
Wellbeing-Â We provide Medical, Dental, and Vision Insurance, Life Insurance, and Short Term/Long Term Disability
Mental Health-Â Subscription to the Calm Meditation App and access to Virtual Online Therapy are available for all iZotopians
Remote Work-Â We offer remote work flexibility until we are able to safely return to the office. Employees will receive monthly stipends to help with home office expenses as well as a WFH reimbursement for you to purchase any additional supplies
Continuous learning-Â Tuition Assistance and Professional Development opportunities for those seeking to further their learning
Flexible PTO-Â We offer a Flexible PTO plan along with Sick Days and 19 paid holidays throughout the year
Parental Leave-Â 100% Paid Parental Leave with up to 12 weeks off for birth parents and 6 weeks for non-birth parents which can be taken consecutively or intermittently to fit what works best for a growing family’s needs
Employee Investment-Â We offer a 401k plan with employer match and annual market adjustments
Complimentary Software-Â Access to iZotope software and complimentary passes to share with friends and family, and industry discounts
Position: Data Center Associate Part-time (Casual)
Location: Remote
This is a part-time position and candidates must be available 7 nights a week. Shifts will vary, and candidates must be willing to work on any night of the week (Evenings, Weekends & Holidays) as follows:
Domestic shift hours: 7:00pm and could work as late as 1:00am (usually shift 7:00pm – 10:00pm/11:00pm)
Domestic Specialist; training hours 7:00pm as can work as late as 1:00pm – Once all job expectations are met. Hours could change to 6:00pm to 3:00am or 7:00pm to 3:30am
International shift hours: 12:00am and could work as late as 6:00am (subject to change based on time zones)
You will be crossed trained in the areas below based on shift needs and hours for these jobs could vary based on shift requirements:
Calling
Filing
Verifying Movie Data
Voicemail
Title Matching
Employees may remain in these job areas depending on business needs.
About This Role:
The Data Center Associate is responsible for collecting End of Day film gross reports on a nightly basis. Input collected data into Comscore’s Theatrical database. Report any discrepancies to manager on duty.
What You’ll Do:
Collect incoming Nightly Gross Reports from a variety of reporting methods.
Keep track of received data and source documents
Prepare and sort source documents, along with identifying and interpreting data to be entered.
Research, locate, and verify data is being entered into the correct location.
Research theater specific formats, special events, any other relevant information from several different reporting methods.
Data entry of alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen and enters necessary codes.
Research pre-release data and contact originator to confirm
Successfully perform on job function in the Data Center with minimal mistakes.
Make necessary corrections to information entered and compile, sort, and verify accuracy of data to be entered.
This position will also provide routine office support such as calling theaters to verify information as needed.
This position will also provide routine office support in movie projects such as website QA, research projects, and support for our Commercial and Product teams as needed.
What You’ll Need:
High school diploma or general education degree (GED); or 1-3 months related experience and/or training; or equivalent combination of education and experience
Strong attention to detail
Must have excellent computer skills
Candidates that are fluent in French is a plus but not required
Strong communication skills are key as this person will contact originators of source documents to resolve questions, inconsistencies, or missing data
How it works: You are given a selection of books to choose. The books are all free for you in exchange for a review. After your first approved review, you will be eligible to get paid for the reviews too.
There is never any cost to you. This is completely free to you, the reviewer.
You do not have to say you loved the book if you didn’t. You are being paid for an honest, quick review, not a positive review.
Most payouts currently range between $5-$60 per review.
Varsity Tutors is looking for a Course Operations Representative to join our fast-growing team! As a Course Operations Representative, you will be working with our operations team to help with the day to day functions and operations of ensuring our course offerings are set up correctly for our clients. We are looking for individuals who are highly motivated, have the ability to understand the ever-changing environment, and have a passion for continuous improvement of our courses. Ideal candidates will have strong critical thinking skills, ability to multitask, the ability to work independently, and have innovative solutions. Come join our fast-growing team and help people get the educational help they need!
About Varsity Tutors:
Varsity Tutors, a Nerdy Company, is the leading direct-to-consumer, curated gig economy platform for live online learning benefiting both learners and experts. We have built a comprehensive online learning destination that enables the delivery of scaled high-quality live expertise for learners of all ages across thousands of subjects and multiple learning formats through the application of technology and AI. We’ve raised $107M million in venture capital from TCV, Learn Capital, and the Chan Zuckerberg Initiative. We also recently announced that Nerdy, the parent company of Varsity Tutors, plans to go public via a SPAC with TPG Pace Tech Opportunities later this year, with a $1.7 billion market valuation.
Responsibilities:
Daily data entry of different applications into our Course Operations document
Provides daily operations support to multiple areas in our Course Operations field
Administrative projects and task
Report out on opportunities while presenting result focused ideas
Have high judgment when making decisions
Be able to work independent but also collaborate with team members
Any other responsibilities deemed necessary in the Course Operations area
Job Skills
Able to enter data accurately and efficiently
Experience with Zoom Application is preferred
Attention to detail and the ability to problem solve
Solid organization and time-management skills
Able to multitask in a fast-paced environment
Solid computer skills in Microsoft Office with the ability to learn our Varsity Tutors systems
Able to communicate clearly and concisely
Qualifications:
Bachelor level degree in any major is preferred but not required
Understand of operations or insight as to how our Course Operations team works
Sales, account management, or client service experience is helpful, but not required
Strong problem-solving skills and ability to adapt quickly in a fast-paced environment
General computer and email knowledge – we use Google Suite and Apple products
Availability to work some evenings/weekends
CRM experience is preferred
Passion for being part of a team that is dedicated to making a difference for our clients
Benefits/Culture:
$16/hr plus a full-time benefits package
Healthcare Plans (Medical, Dental, Vision, Life)
401k Company Matching Plan
PTO, Paid Holidays, Floating Holiday (for your birthday!)
VTO (“volunteer time off” to do community service/charity work)
52 hours of Free Learning Sessions per year for you or immediate family members
Fun, collaborative, and team-oriented work environment with plenty of training and a feedback rich culture
QualMeeting hosting: Host online focus group sessions running on our QualMeeting platform. Actively listen and watch each QualMeeting session, providing technical support as needed, aiming for the highest quality experience for our clients and participants.
QualMeeting logistics: Perform tasks related to QualMeeting setup and deliverables, including, but not limited to, technical check status, QualMeeting session status, updating QualMeeting stimuli, and organizing QualMeeting deliverables.
Customer support: Every team member is responsible for answering requests via tickets, chats, emails, and phone. These requests must be responded to promptly with the highest level of customer service possible.
Special projects: You may be asked by your team to assist with certain projects, including but not limited to the following tasks: data manipulation using Excel, creating video highlight reels using Movie Maker or iMovie, programming surveys, and QualBoard customer support.
Requirements
Required Skills and Qualifications:
High School Diploma or equivalent.
Strong technical abilities using a variety of web-based and desktop applications, as well as ability to learn new platforms quickly and with minimal training, Proficient with Microsoft Office Suite and/or Google equivalents (Word, Excel, Google Docs/Sheets).
Service-oriented – perceptive to others’ needs and naturally inclined to help people, treats co-workers and employees with courteousness, consideration and tact. Committed to delighting internal and external clients at every opportunity.
Innovative problem solver – a self-starter who actively identifies problems or areas for improvement and takes steps to explore options and enact solutions without specific direction from supervisor. Able to think outside the box and loves the challenge of solving a problem for which there is no obvious solution.
Ability to work effectively as part of a team – cooperative, flexible, reliable, able to express opinions honestly and constructively
Strong organizational skills – able to juggle multiple tasks/projects at a time with high accuracy, high efficiency, and minimal stress.
Extremely detail-oriented – notices incomplete or incorrect information and strives to ensure everything is accurate; able to focus on details while keeping sight of the big picture.
Strong written and oral communication skills – speaks and writes concisely and articulately, consistently employs active listening, comfortable speaking in both group and 1-on-1 settings.
Customer Service, specifically Technical Support or Help Desk experience preferred.
Interest in marketing research, specifically digital qualitative research, strongly preferred.
First Advantage is the world’s largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions.
Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
DESCRIPTION
The Verifications Specialist will provide administrative support services to our U.S. Verifications Unit via efforts to obtain verifications on non-criminal related background elements. Elemental data consists of employment history, professional licensures, educational degrees, DOT compliance, etc. The Verifications Specialist will ensure that work is completed in accordance with the established FADV policies, procedures, and standards working to support team with the implementation of process improvement initiatives when needed. Key components for sucess in this role is someone with organizational skills, “customer/client service first†mindset, attention to quality with speed and accuracy, as well as problem solving and executing with urgency (often within short-time frames). Role is contingent to start. Essential Duties and Responsibilities:Learn and operate under specific client Standards of Operations (SOPs) to complete each verification element.Observe, receive, and otherwise obtain information from all relevant sources in order to verify a specific element. This may require contacting applicants and/or clients to request additional information in order to verify an element.Research and verify contact information listed within an element to ensure validity of these sources.Communicate and respond with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged by telephone, by email, letter or fax.Document all elemental interactions or transactions, recording details of inquiries, comments, as well as actions taken.Refer discrepancies or unverified information to designated departments for further investigation.Meet and maintain departmental performance goals of daily number of touches and number of completed verifications.
POSITION REQUIREMENTS
Experience:Required- Minimum of 1-3 year of call center experience or a related role with solid history of verifying facts and data. Preferred- Demonstrated ability to perform repetitive tasks with a high level of accuracy PBSA Basic Certificate is a plusEducation:High School Diploma or GEDOther Knowledge, Skills, Abilities or Certifications:Self starter; proactive in solving problems, self-motivated to achieve individual and organizational goalsAdaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet departmental performance goalsStrong teamwork and collaboration
First Advantage is the world’s largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions.
Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
DESCRIPTION
Under general supervision, the Online Records Coordinator serves as a research role, supporting unit operations through the review, interpretation, and fulfillment of public record information for background screening purposes. Position may be assigned to support several different business units within the Court Research and Retrieval Group (CRRG) and is expected to consistently meet departmental expectations on metrics related to deliverables. This position is highly detail oriented and requires the ability to manage time efficiently. The candidate must have strong organizational skills to be able to multitask effectively and to ensure proper follow-up with internal clients.Essential Duties and ResponsibilitiesMonitors workflow or case volume by source or supplier within certain state(s), traces and updates status information on delayed cases, reviews required statewide documentation received from applicants to ensure it is correct, submits statewide documentation to agencies, and works with customer service or support teams to provide updates or clarification of state repository and/or agency requirements.Researches and reviews public record information from websites, electronic access court systems. Performs additional research as required to meet customer expectations, and demonstrates ability to meet and/or exceed established departmental goals for productivity and accuracy.Interprets criminal records and other types of relevant information from courts, state agencies and accurately fulfills, edits, and/or modifies results of court record searches from courts, agencies, state repositories and other database searches to ensure compliance with company standards and completeness of order for product delivery.Develops relationships with court personnel and other state, county, and/or local agencies to obtain information regarding process or policy and support efficient and effective retrieval of necessary information for consumer reports via Multi courts.
POSITION REQUIREMENTS
EducationHigh School Diploma or equivalent is required.Experience1 – 3 year’s prior experience in a related role is required; some Criminal Justice and/or Paralegal training is is a plus.Other Knowledge, Skills, Abilities or CertificationsIntermediate proficiency in Windows and Microsoft Office (Word, Excel & Outlook)Must possess a high degree of attention to detail, adaptability and the ability to multi-task along with solid written and verbal communication skillsSelf-starter; proactive in solving problems, self-motivated to achieve individual and organizational goalsAdaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet departmental performance goals
Competitive compensation of $15/hour and a $2,000 annual bonus, with a clear career progression ladder based on metrics & licensing
COMPANY PAID: Life, Health, and Accident Insurance Producer License (multi-state)
100% company-paid Medical, Dental, and Vision Insurance coverage for you and your dependents
We’re currently working from home due to Covid-19, and the following don’t apply until we’re safely back in the office: Team Outings (in-person), Offsite Retreats Every 6 months (in-person), Dog-Friendly Offices, Collaborative Office Space, and Stocked Kitchen
Stock option packages
A values-based culture that invests in employee success
WHAT WE ARE ALL ABOUT
SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and families. With more than 15,000 customers and major partnerships with Intuit and Square, we’re quickly growing and disrupting this convoluted, confusing industry by making it more transparent and fully accessible to everyone.
Our team’s broad experience includes founding companies; scaling successful startups like Cardpool and Domo; working in established companies like Cisco Systems, Convergys, Dell EMC, and Yahoo; consulting at Bain, McKinsey, and Deloitte; and venture capital investing. We got our start in the Y-Combinator incubator and have been funded by top-tier investors at Polaris Partners, New York Life Ventures, Bessemer Venture Partners, and AltaIR Capital. We are a Series A company and have raised $10M+ in venture capital.
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every perspective is respected and supported. We are motivated by the diversity in our backgrounds and unified by 100% alignment on our mission.
HOW YOU’LL MAKE A DIFFERENCE
In this role, you will be a critical member of the Revenue Operations team which is responsible for shepherding small business applications for health, dental, and vision insurance through the approval process with our insurance carrier partners. As part of the Revenue Operations team, you will review, prepare, and submit customer applications to insurance carriers for approval. You will be responsible for reviewing and compiling necessary information, ensuring application packet completeness and accuracy, verifying proper formatting, and submitting the application using the carrier-specified channel. You will also conduct administrative tasks that support the submissions process. This role requires productive collaboration with other members of the team to quickly triage and resolve issues.
As a submissions expert, you will also be expected to identify opportunities to improve our internal processes and identify opportunities for gaining efficiencies with our carrier processes. You’ll have unique insight and access into submissions issues and you’ll be empowered through data to propose process improvements or product enhancements to improve the customer enrollment experience.
Your goals are to drive high throughput of submissions with a high degree of quality and consistency. As a member of the Revenue Operations team, you will be responsible for growing the company’s revenue from new business as well as increasing the number of small business groups and employees purchasing insurance through SimplyInsured.
WHO WOULD BE A GOOD FIT?
1-2 years of experience in customer service or sales role
Highly productive with good multitasking skills
Passion for helping people – especially when it comes to their health
Able to work in a high-volume contact center environment
Familiarity working with support ticketing and/or support CRM software tools
Fantastic oral and written communication skills
Strong desire to help businesses maximize their health care
The Quality Assurance Specialist I is responsible for reviewing claims in the recovery process and ensuring that files are complete and meet CMR’s established expectations.
Who We Are:
We are in the business of subrogation – companies trust us to recover payments on damage claims so that the responsible party is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.
We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.
Join our team and thrive in an environment that values both efficiency and processes as well as a casual, comfortable atmosphere.
Essential Functions:
Review claims in the recovery process to ensure all required work is being completed.
Review recorded phone calls on the recovery floor to ensure all established expectations are met.
Report back to Quality Assurance Specialist III with any concerns that need to be addressed for training purposes.
Provide feedback to the recovery floor regarding missed opportunities
Be able to make recommendations on current expectations that have not been met while retaining the ability to think differently, unconventionally, or from a new perspective, to find other ways around the issue.
Work closely with Recovery Managers to provide coaching, development and retraining on call model, compliance and other recovery practices based on evaluation of formal QA monitoring.
Research new laws, case decisions, and other things that will assist the recovery floor in overcoming current challenges.
Qualifications
Qualifications:
To perform this job successfully, an individual must be impervious to criticism, and able to be impartial while performing reviews. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Skills and Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Sound judgment – The capacity to assess situations or circumstances sensibly and to draw sound conclusions.
Teamwork – The Quality Assurance Specialist must be able to function in a team atmosphere.
Attention to detail – The Quality Assurance Specialist is responsible for reviewing claims to ensure that all required work has been completed.
Communication Skills – verbal and written: The Quality Assurance Specialist will be working with other employees on the recovery floor as well as other departments and the ability to have an amicable discussion while explaining the reason for the QA score given.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and demonstrates a keen attention to detail.
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Has experience in researching and investigating claims and other information.
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Process Improvement—the individual has familiarity with processes currently in place and updating processes when needed.
Education/Experience:
High school diploma or equivalent required
Adjuster license required
Experience in Microsoft Office Software
Some familiarity with the claims process
Physical and Mental Requirements:
Communicates clearly and accurately.
Constantly required to both move and remain in a stationary position.
Must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe and assess items, information and objects in an at-home office setting.
Must have a high-speed internet connection available in your home
The Bilingual Support Specialist role is the voice of Fetch Rewards and represents the company every day by interacting with our users via email. Your technical competency and ability to internalize and articulate product bugs, enhancements, functionality, and engaging users will help you and Fetch Rewards succeed. An ideal candidate will thrive as an individual contributor, as well as in collaborative settings, by providing timely support to users, input on process improvement, and creating support-related content for users.
This position requires bilingual English / Spanish ability as well as working on Saturdays and Sundays. 4pm-12:30am EST
Scope of Responsibilities:
Trouble-shoot and effectively communicate issues to Fetch Rewards users and the development team.
Maintain user satisfaction.
Technical software troubleshooting with the development team.
Manage priorities and effectively complete day to day tickets and long-term projects..
We know we’re both succeeding when:
All requests are addressed within 24 hours.
You are effectively translating problems from users into repeatable bug reports for the technical teams in a way that they do not need additional information to identify the issues.
You solve problems and reduce the need to contact the technical teams.
You find yourself excited to tell people about what we’re building here at Fetch. You wake up truly excited because you know what you do today will directly impact a young growing company.
The ideal candidate:
Must be fluent in Spanish and English (oral and written) to communicate with our Hispanic users (required).
Must be able to translate from Spanish to English and vice versa (required).
Customer Service and/or technical support experience is a plus.
Knack for quickly identifying technical problems and implementing solutions.
Strong communication skills both written & oral.
Active listener who asks the “right” questions to fully understand a request.
Team-player who is eager to collaborate and welcomes open discussion in order to problem solve.
Ability to effectively manage day to day tasks and long-term projects with the passion and desire to increase the scope of the support team.
Job SummaryA Menu Service Specialist contributes to the continued success of our restaurant partners by coordinating menu optimization and facilitating duties that support the execution of each restaurant’s menu. Some of those duties include, but are not limited to: onboarding new partner menus, enhancing restaurant partners’ order value, maintaining menu support, inputting images into menus and minimal photo editing. The specialist must portray excellent writing and interpersonal communication skills and must reflect the Waitr Holdings, Inc. core values.
Essential Functions:
Administers restaurant onboarding and menu entry
Helps drive increased restaurant revenue and order value through menu optimization
Maintains menu support from partner requests
Image and logo color correcting, cropping, re-naming.
Inputting logos and images into Waitr Dashboard and Bite Squad Admin Panel
Achieve high volume daily production goals and meet time-sensitive deadlines
Requirements:
High school diploma
Customer service experience
Proficient in Microsoft Office
Experience with Google Drive and Google Suite
Experience with iOS programs associated with Apple applications
Experience with Waitr / Bite Squad dashboard and admin systems
Additional:
Excellent verbal and written communication skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
Self-motivated and able to thrive in a driven results environment
Ability to prioritize among completing tasks
Critical thinking and problem-solving skills
Excellent time and project management skillsKeen attention to detail
Core CompetenciesNimble: You move fast and accurately in a dynamic environment.Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.Innovator: Generates and recognizes creative solutions in varying work situations.Team Player: Collaboration and strong communication skills.Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.Results-Oriented: Productively focuses time and resources on activities to produce quality results.Forward-Thinking: Problem solver, do whatever it takes attitude.Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Candidates must be at least 18 years of older with a HS Diploma/GED
Candidates must be willing to complete and pass a background check
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a moderate degree of supervision.
Functional Knowledge
Has developed skills in a range of processes, procedures, and systems.
Business Expertise
Integrates teams for the best outcome and achievement of company goals.
Impact
Impacts a team, by example, through the quality service and information provided.
Follows standardized procedures and practices.
Receives regular, but moderate supervision and guidance.
Leadership
Has no supervisory responsibilities.
Manages own workload.
Problem Solving
Ability to problem solve without supervisory approval.
Evaluates and selects solutions from established operating procedures.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Captures and validates more complex data.
Pre-adjudicates documents and corrects data.
Researches and examines issues and ensures information is available for next steps.
Conducts extra searches to extract accurate data and inputs the same.
Completes assignments using multiple source documents to verify data.
Follows up on pending research documents.
Returns electronic data forms to the customer for additional information.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Job Track Description:
Performs tasks based on established procedures.
Uses data organizing and coordination skills to perform business support or technical work.
Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Has a developed proficiency of analytical or operational processes.
Completes atypical assignments.
Works within established procedures and practices.
May establish the appropriate approach for new assignments.
Acts as a resource for colleagues.
Completes work with limited supervision.
Functional Knowledge
Has developed skills in a range of processes, procedures, and systems.
Business Expertise
Understanding of how best teams integrate and work together to achieve company goals.
Impact
Impacts a team, by example, through the quality service and information provided
Uses discretion to change work procedures and practices.
Leadership
May provide guidance and support to junior team members.
Problem Solving
Provides solutions to atypical problems based on existing precedents or procedures.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Conducts medical and pharmacy benefit insurance verifications and investigations for commercial and government payers.
Interprets patient insurance, prescription, and other health-related documentation.
Researches available alternative funding options to reduce patient’s financial responsibility.
Applies prescription drug benefit management techniques.
The EVS Auditor role is to enter data from various source documents into the computer system for eligibility verification of dependents covered on health plan of UnifyHR clients.
Major Responsibilities
With an extremely high rate of accuracy, efficiently enter data points from “personal” documents, such as birth certificates, marriage certificates, and federal tax returns.
Communicate with Manager if there are system discrepancies or as other issues arise
Read and interpret documents
Navigate through multiple computer applications with speed and accuracy.
Accept and implement coaching and feedback in order to achieve individual and team performance goals
Share best practices with team
Training Included
Internal UnifyHR portal training for specific role and responsibilities
Annual Data and Information Security Training
Ongoing personal improvement and team training as needed
Core Job Objectives
Delivery of accurate output based on operational requirements
Meet or exceed expected productivity and quality outcomes
Required Skills & Key Competencies
Strong computer skills including Microsoft Office
High School diploma or equivalent (GED) required
Minimum 2 years of either data entry experience or employer benefit knowledge required
Khoros is seeking a Part Time Social Media Coordinator to add to our growing professional services team. Ideal candidates embrace a fast-paced work environment and are interested in supporting customers from a wide range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.
The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.
The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Responsibilities
Monitor and manage customers’ brands across major social networks and actively mine social conversations for relevant information and opportunities to engage.
Manage high levels of inbound conversations, proactively identifying efficiencies.
Manage paid and organic content publishing across major social networks via the Khoros platform.
Work with strategists, analysts and customer teams to plan, forecast, and report for social media marketing and care programs.
Collect and analyze information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends.
Responsible for downloading raw data reports that chart customer KPIs and provide insight and analysis as to what the numbers mean for the customer’s daily operations as well as long-term strategy.
Qualifications
Bachelor’s degree in progress or completed
1-3 years in the social media space or equivalent combination of experience, education, and training
Demonstrate passion for social and an eagerness to learn and share new trends in the social and digital marketing space.
Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. We’re inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play. We strive to continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)
The ideal teammate would be…
A proactive individual eager to learn about healthcare operations at a fast-paced, dynamic startup. This will involve remote administrative support for multiple, cross-functional teams within Business Operations, and comprehensive coordination of key processes that are foundational to the growth of the company. In this capacity, this individual will need to marry critical thinking and analytic skills to execute on assigned tasks with rigor, efficiency, and quality.
The ideal teammate would be able to:
Process and upload referrals accurately and efficiently utilizing all available resources to ensure all eligible referrals are put in outreach.
Determine insurance eligibility through the use of various platforms
Execute on data entry with close attention to detail and accuracy in support of internal reporting and workflow platforms
Remain organized while working with several projects simultaneously
Follow established workflows while continually striving to find ways to optimize and gain efficiencies
Understand the needs and opportunities across our internal and external stakeholders
Would you describe yourself as someone who has:
Advanced Excel Skills including VLOOKUP’s, PIVOT Tables, IF/THEN (required)
Knowledge of revenue cycle and insurance plans (preferred)
A strong proficiency in computer software navigation
Strong problem solving skills; able to identify problems and escalate when appropriate
A fundamental knowledge of GSuite
Strong organizational skills, including the ability to prioritize and work several complex projects simultaneously
A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
Passion about healthcare and affecting change in the current healthcare environment
Comfortable in a dynamic and always evolving start-up environment
In addition to amazing teammates, we also offer:
Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
Paid vacation
Paid Sick/personal days
~10 paid holidays
One time reimbursement to set up your home office
Monthly reimbursement for internet or other home office expenses
Monthly gym reimbursement to be used for gyms, home equipment, online classes, etc
Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
We are a boutique CPA firm that works virtually with small business owners all over the US to prepare tax returns, streamline bookkeeping systems, and provide general tax/bookkeeping consulting. As our client list has continued to grow, it’s necessary to build a team that will support the continued growth of our firm and our creative small business owner clientele.
We are seeking a bookkeeping professional to work with our firm full time. This is a great opportunity for those looking to make a real impact at a small firm. We offer unique benefits, like a flexible schedule and the ability to work from home 100% of the time.
Responsibilities
Reconcile accounts and provide clients with P&L report, balance sheet, and insight on the financial health of their business
Manage cash accounts and maintain a reliable cash flow projection process
Perform monthly and year-end close procedures
Meet all deadlines regarding bookkeeping projects
Clearly communicate directly (virtually via email, phone, or video chat) with clients, Partners, and team leader on a daily basis
All other duties as assigned
Requirements
Bachelor’s degree – Accounting focus preferred
Two or more years of experience with small business bookkeeping
Strong accounting software and Excel skills
Must be organized, meticulous, and detail-oriented
Ability to work increased hours from the last week of January – Tax Day
Ability to build a client relationship beyond the numbers. Our clients love us because we take the time to learn about them and we care about the success of their business.
Ability to break down complex accounting topics into easy to understand information and examples
Preferred
Certified Public Accountant
Enrolled Agent
QuickBooks ProAdvisor
Xero Advisor Certified
Expectations
Foster an environment of open, honest, and timely communication
Comfortable working in a remote and paperless environment
Strong problem-solving skills
QuickBooks experience required
WaveApps and Xero experience preferred
Ability to observe and understand business processes, ensuring complete and accurate documentation
An ability to work independently and as a member of a team
Team Member Benefits
Flexible schedule
Summer hours. We work extended hours during tax season so that we can enjoy extra days off during the summer.
Home office stipend to cover home office expenses
Professional development stipend to learn a new accounting skill or to fulfill your CPE requirements
Paid holidays and paid time off
View a more comprehensive list of our benefits here.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Document Review Work from Home $14.00/hr.
Hours of operation are 9:00 AM until 9:00 PM 7 days a week. A typical work week is 5 days a week, 8 hours with one of the days being a Saturday or a Sunday.
Job Track Description:
Reviews applications to determine eligibility for a government program
Performs tasks based on established procedures.
General Profile
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Problem Solving
Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.
The Quality Analyst is responsible for ensuring compliance and production standards are consistently maintained. The QA will partner with the supervisor to evaluate team members based on QA trend reporting to provide effective coaching/feedback to agents where applicable. QA’s will be expected to measure daily team performance and quality standards based on established call center metrics and benchmarks.APPLY NOWSHARE THIS JOB:
Responsibilities
Evaluate recorded calls to identify areas of service delivery that did not meet performance standards
Provide timely feedback to Quality Manager, Call Center Operations, Call Center Leadership and assigned Agents
Provide timely coaching to agents in conjunction with Supervisor to ensure continuous improvement
Collaborate with Quality team to maintain quality standards and ensure proper evaluation methodology
Ensure compliance with BroadPath, Client, and HIPAA Regulation
Basic Qualifications
Experience measuring employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Excellent verbal and written communication skills
Ability to remain focused and productive each day though tasks may be repetitive
Preferred Qualifications
Previous successful Work at Home experience
Our Quality Analysts will enjoy the following benefits:
Paid Training & Weekly Pay!
Access to BroadPath’ s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401k
Bhive kit; includes web camera which allows you to join our Connected Culture!
We are seeking multiple experienced Data Entry Specialists to support our client, the NIH. The individual must be able to effectively Methodically review completed work, checking for computation errors or duplicate values before submitting the final product.
This position is fully remote, but candidates must live on the east coast.
This is an 8 month contract.
Duties will include but are not limited to:
Submit information into spreadsheets, databases, and customer relationship management systems
Perform searches on websites for information
Examine reports and sheets of data
Obtain further information for documents that are deemed incomplete
Preserve detailed records of tasks, files, and progress
Correct, verify, and delete non-required data and combine data from several different sources
Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or optical scanners
Type in data provided directly from customers
Create spreadsheets with large numbers of figures without mistakes
Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested
Perform regular backups to ensure data preservation
Sort and organize paperwork after entering data to ensure it is not lost
Requirements:
5+ years of data entry experience
Experienced with Excel
Must have good customer service and client interfacing skills
Little Sleepies is a rapidly growing e-commerce business specializing in sleepwear for children and their families. Providing a great customer experience is a critical part of our brand and we are looking for a full time Customer Support Specialist to continue supporting this mission!
This position is remote, so our ideal candidate:
Has experience working from home and can be anywhere in the US.
Is a quick learner and self starter.
Is a great problem solver with a friendly and positive attitude.
Is able to apply deductive reasoning to new issues based on past instruction.
Is proficient at multitasking.
Is prepared to handle a constant flow of emails/messages from customers and team members at times of high volume.
Has previous customer service experience and Shopify experience (but not required).
Is comfortable with social media platforms including Facebook and Instagra
Job responsibilities/role:
Become intimately familiar with our product line, website and common customer concerns.
Learn the ins and outs of our Help Desk software, Shopify Plus, and our Warehouse Management Software.
Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner.
Work one on one with customers to provide solutions to problems.
Work virtually with our shipping team and shipping providers to help resolve issues with customer shipments.
Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.
Requirements
A passion for providing outstanding customer service.
Real Vision helps people understand the complex world of finance, business, and the global economy, with real in-depth analysis, by real experts through the power of our community. We’re on a mission to democratize the very best financial intelligence for all.
The Proofreader will be responsible for reviewing digital and video marketing, website, and editorial projects, ensuring clear and consistent messaging that is error-free and grammatically correct. The proofreader will help Real Vision establish the company style guidelines and once done, proof/review according to the established guide.
You’ll work on things like:
Reviews and corrects marketing and editorial materials (written and video) for
spelling and grammatical errors and
formatting consistency
Assists in establishing style guidelines
Monitors consistency of all material — written and video — within style guidelines
Fact-checks data, links, and names within marketing and editorial materials
Provides suggestions for copy edits when appropriate
Clarifies and discusses with the Marketing Operations Manager, Head of Product
Marketing, Chief Content Officer, or content owner any questions they may have on the proofing
Performs other proofreading and communication duties
We’re looking for someone with:
1-3 years of experience proofreading or copy editing in the financial industry
Computer proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Data Entry Operator
$13.50/HR
Great Benefits, Incentives & Bonus
PAID TRAINING!
Summary:
As an Image Review/Data Entry Operator, you will be entering data that is vital to our customer’s day to day operation. We will rely on your attention to detail, customer service experience,passion,and efficiency to process their needs. In this role, you will not only be there to help customers with their day to day account, but also provide them with efficient, accurate and exceptional customer service. 
What you get:
Full Time Temporary Employment (6 months contract)
Hourly rate of $13.50 starting on day one.
Paid Training
ABC Incentive Plan
Provides the opportunity to earn up to $20.00 an hour (contingent upon meeting all requirements) after training.
Career Growth Opportunities
Full Benefit Options (Upon conversion to Full Time-Permanent)
Great Work Environment
Retention bonus of up to $500 (Some rules apply)
What you will be doing:
Processing license plate information for New York EZPass program via mainframe or web-based applications.
Maintaining thorough knowledge of the company and client business rules, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Quickly adapt to business rule changes when it happens.
Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
Strong work ethic.
The ability to key information such as vehicle license plate, state plate, etc. at the highest productivity and accuracy.
Data Entry experience in a fast-paced environment.
Can navigate multiple applications and research solutions with ease.
Are excited by innovative technology.
Are self-motivated and have strong will to grow within the company.
Can work in a structured environment for the duration of your allotted, full-time schedule typing high volume of transactions daily.
Can commit to 100% attendance for up to twelve weeks of paid training.
Requirements
Must be at least 18 years of age or older.
Must have a High School Diploma, orequivalent.
Must be able to successfully pass a criminal background check.
The Offsite Invoice Payment Specialist operates and maintains a personal computer in a work-at-home environment, accurately entering data to pay utility invoices and prepare customized reports.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Enters customer utility invoices by:
Entering required customer data by accurately interpreting a variety of source documents and coded information.
Performing required steps dictated by online programs and procedures.
Handling exception items per procedures.
Keying utility invoices from image (KFI).
Understands the basic utility industry concepts and terms necessary for proper data entry.
Understands the fundamentals of the billing and payment process.
Has a complete understanding of specialized data entry account.
Logically plans work day by understanding and following all priorities.
Performs entry duties in accordance with proper time and quality standard routine.
Maintains own personal computer within parameters of Cass’ requirements.
Uses organizational skills to ensure no bills are missing or lost.
Performs daily pickup and drop off of work according to assigned schedule.
Other duties as assigned.
SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:
Ability to type 9,000 keystrokes per hour.
Ability to grasp and retain instructions.
High level of concentration.
Self-motivated.
Accuracy.
Ability to work independently.
High school diploma or equivalent required.
Specialized training in data entry or prior experience.
APPLICATION PROCESS:
Please apply directly to this position via the “Apply†button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
Data Entry – (21003156)Description The Data Entry Operator enters data from images into the data capture system.Inputs Appropriate data in prescribed format, utilizing basic knowledge of computer software or system.Cross References data to ensure accuracy and completeness; scans and edits for errors during entry. Qualifications Posting paymentsPreparation of depositsNSF processingCredit card processingDaily activity balancingMaintenance of incoming and outgoing mailEntering new business as time permits
Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the core infrastructure that makes going remote easy for companies. Firstbase helps companies’ setup, manage, maintain, and retrieve all the physical equipment remote workers need to do great work at home.
We’re a small and fully distributed team, currently spanning from the US to Belgium and we take pride in our ability to function as an effective remote-first organization.
We offer market-rate salaries, a home office (via Firstbase), insurance, as many books as you could ever hope to read, and a tight-knit group of people passionate about creating for the future of work.
About the Role
Firstbase is looking to hire a dynamic data entry specialist to join our company’s operations department. In this role, you’ll be responsible for entering mission critical information into our platform as well as managing excel/google sheets, updating existing entries in both, and following data entry processes to ensure our customers are in love with our service!
To ensure success as a data entry specialist, you should display impeccable organizational skills and experience working with a variety of databases. Ultimately, a top-notch data entry specialist should have a razor-sharp eye for detail and excellent knowledge of data management.
In this position you will be responsible for:
Collecting information from customers, logistics providers, vendors, and clients
Entering and exporting data into and from the central database
Cataloguing data for ease of reference
Transferring excel/google sheet info into our platform
Retrieving data as requested
Building Ad-Hoc reporting from data
Maintaining and updating the database system as necessary
1-3 years of experience – Recent grads with internship experience are encouraged to apply
Proficient with Excel
Proficient with Computers and Computer Programs
Preferred:
Healthcare Experience
Experience following and enhancing operational processes
Job Summary:
The Research Patient Data Registry (RPDR) is a centralized clinical data registry designed for facilitating research across the organization’s enterprise. Our team is focused on the consolidation of data from a variety of hospital systems into an organized format that can be easily queried by investigators from across the organization. We provide tools to search this data as well as process workflows for the dissemination of clinical data for IRB approved studies. Our repository contains over 15 billion individual data points on over 6 million patients. Our team handles over 30,000 query requests from over 1500 researchers annually, including the creation and delivery of over 5000 identified data sets. The total value of grants that depend on data delivered from the RPDR for their associated research projects is estimated to be over $1 billion.
The analyst’s primary responsibilities will be to help process clinical data sets compiled from our data repository, review for any processing errors, and deliver in a timely manner to the research community. The ideal candidate can quickly learn new concepts, is excited about building efficiency in their day to day work, has a great attention to detail, and strong sense of accountability.
Principal Duties and Responsibilities:
The RPDR team receives approximately 500 data requests monthly using our self-service tools. These requests are used by the research community to recruit patients into research, conduct retrospective analyses, and other clinical research data needs. These requests constitute “jobs” that must be processed. Responsibilities for the operations analyst will entail:
• Starting new data jobs and configuring them according to our Standard Operating Procedures.
• Daily monitoring of data jobs that have been compiled and following our Standard Operating Procedures to deliver data to the research teams who requested data.
• Helping the team meeting a 2-day turnaround time for delivering data by successfully delivering data daily, and managing old requests and new requests, as well as requests to expedite some if researchers have upcoming deadlines.
• Identifying issues in data log files and escalating as needed for potential resolution.
• Updating Standard Operating Procedures as need to adapt to changing needs; new steps; changed requirements
• Escalating issues in a timely manner and documenting issues following the team’s best practices.
• Use the organization’s values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Performs all other duties as required.
• Additional responsibilities to be given based on completion of core team tasks.
Qualifications
• Bachelor’s Degree Required.
• 1-3 years of experience. New grads with internship experience are encouraged to apply.
• Strong knowledge of the Microsoft Office suite.
• Strong written and verbal communication skills.
• Experience following and enhancing operational processes a plus.
Skills/Abilities/Competencies Required
• A customer-first attitude.
• Ability to work remotely and communicate clearly to team members about status of work, using MS Teams audio and video, chat, and email as appropriate.
• Ability to work independently.
• Be self-motivated despite work that, at times, can be repetitive.
• Ability to work and thrive in a large complex organization.
• Strong aptitude for problem-solving; detail-oriented; calm under pressure or when faced with ambiguity.
• Metric-driven with an eye toward process improvements.
• Ability to work collegially and able to develop and maintain productive relationships with colleagues and others across the organization, at all levels.
Document input for gas service record cards into Legacy systems and GIS systems from field redlined designs drawings and work order information from the SAP Work Management System. Check specifications on graphic design and data fields associated with service designs and work with team and customers to resolve problems to meet production goals and deadlines.
Other Information:
– May offer or require overtime
Skills required: Has knowledge of Microsoft Excel, Microsoft Word and other commonly-used tools. Relies on instructions and pre-established guidelines to perform the functions of the job. Ability to work in virtual/remote work environment.
Skills preferred: SAP or general work management system experience, Has knowledge of commonly-used concepts, practices, and procedures within GIS (ESRI ArcGIS), Utilities, or Gas field. Attitude and aptitude to learn news skills and perform new responsibilities. Strong Customer service background, some work experience in utilities gas service records and/or engineering workRequirements:Skills: Skills required: Has knowledge of Microsoft Excel, Microsoft Word and other commonly-used tools. Relies on instructions and pre-established guidelines to perform the functions of the job. Ability to work in virtual/remote work environment. Skills preferred: SAP or general work management system experience, Has knowledge of commonly-used concepts, practices, and procedures within GIS (ESRI ArcGIS), Utilities, or Gas field. Attitude and aptitude to learn news skills and perform new responsibilities. Strong Customer service background, some work experience in utilities gas service records and/or engineering work Education: High School diploma or equivalent with 0-2 years of experience in the field or in a related area
The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.
It is our shared belief and core value that we honor everyone’s capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, when we make a commitment all possible steps are taken to keep our word, and we will continue to advocate for people and principles with fierce and tenacious determination, making us unstoppable.
The Osborne Association is looking for a dynamic individual to join our Grants Management team in our Brooklyn location. The data entry specialist works in collaboration with the data entry specialist(s), Sr. Program Analyst, and direct service staff to gather, review, and record program service activity on a daily basis. Reviews program activity in both program documentation and electronic records ensuring activity is captured accurately and in compliance with funder expectations. Works with team members to organize and prepare monthly program activity for the voucher submission to the funder. Provides quality assurance through regular review and interpretation of data. Works with team members to troubleshoot the data entry and reporting process to ensure accurate reporting of program performance.
The position is 100% in remote work and is subject to change with or without notice.
Responsibilities
Checks source documents for accuracy
Organizes and files documentation weekly to prepare for monthly or quarterly billing and auditing.
Verifies and corrects data where necessary
Obtains further information from staff for incomplete documents.
Updates data and deletes unnecessary files
Combines and rearranges data from source documents where required
Enters data from source documents into prescribed computer database.
Transcribes information into required electronic format
Checks completed work for accuracy.
Maintains logbooks or records of activities and tasks
Responds to requests for information and accesses relevant files
Prints information when required.
Complies with data integrity and security policies
Prepare, compiles, and sorts documents for data entry
Assists with data reports required by Osborne’s public and private funders and ensures that reports are submitted on a timely basis
Maintains financial data in accordance with Osborne’s policies and those of its funders. Supports the audit process. Protects and secures all financial information as required
Maintains positive working relationships with funders and capably interprets Osborne’s mission, performance, and challenges
Performs other duties as required
Requirements
Education
High school diploma or equivalent required; Associate’s or Bachelor’s Degree preferred.
Experience using data management systems, Microsoft Office Suite and in particular Microsoft Excel preferred. Experience in data entry preferred but not required.
Experience
One to two years of professional experience in a human service organization is preferred. Experience in data entry is preferred. Knowledge of the criminal justice system helpful.
Related Skills or Knowledge
Must be deadline-driven and analytical. Good organizational skills and attention to detail are required. Â Must demonstrate strong interpersonal skills and demonstrated customer service orientation. Â PC literate, with MS Office and Excel preferred. Â Data entry experience preferred, preferably with Salesforce. Â Proven ability to learn new software and/or database programs. Demonstrated ability to work on multiple projects simultaneously. Â Fluency in written and spoken English required. Ability to work with a team. Excellent time management. Willing to work at Rikers Island on occasion.
Our client is looking for a fully REMOTE data entry specialist to join their team! This person should have experieince with data entry, using computers/typing, and some customer service experieince. If you are interested in this position or would like more informaiton about this position, please apply today!
Responsibilities
The data entry representative operates a data entry device to key and/or verify a variety of standard and/or complex coded or uncoded business and statistical source data into a computer, prepares source data for entry by opening and sorting mail, verifies and logs receipt of data, obtains missing data, and protects organization’s value by keeping information confidential. The data entry rep performs basic administrative/clerical/operational/customer support/computational tasks.
As an Order Processing Specialist, you will be responsible for managing and processing client orders daily with the utmost care towards client satisfaction. This team works cross collaboratively with our Service Desk, Customer Success, and Deployment Services teams. brightfin is looking for outgoing detail-oriented individuals who excel in a fun fast-paced environment. The successful candidate will have experience in a high volume, data entry capacity with complex order entry, customer service and an eye for detail.
Additional Responsibilities
Follow a set process for processing customer orders within contracted SLA’s
Utilize internal help desk software systems to accurately document all support activity
Work closely and cross collaboratively with brightfin internal Operations department
Qualifications and Required Skills
High school diploma or equivalent required
2 years minimum of experience in a high-volume customer service and data entry role
Strong organizational skills and attention to detail
Ability to analyze data, own reporting and spot errors
Problem Solver – ability to identify and resolve issues with speed
Excellent data entry and typing skills
Excellent Inter-personal and communication skills
Excellent PC skills, proficient in Microsoft Office tools
Ability to multitask
Passionate about providing 5-star customer service!
Compensation and Benefits:
brightfin offers a comprehensive health, dental and vision benefits package.
Paid time off. We strongly believe in work life balance and taking time for yourself.
The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.
It is our shared belief and core value that we honor everyone’s capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, when we make a commitment all possible steps are taken to keep our word, and we will continue to advocate for people and principles with fierce and tenacious determination, making us unstoppable.
The Osborne Association is looking for a dynamic individual to join our Grants Management team in our Brooklyn location. The data entry specialist works in collaboration with the data entry specialist(s), Sr. Program Analyst, and direct service staff to gather, review, and record program service activity on a daily basis. Reviews program activity in both program documentation and electronic records ensuring activity is captured accurately and in compliance with funder expectations. Works with team members to organize and prepare monthly program activity for the voucher submission to the funder. Provides quality assurance through regular review and interpretation of data. Works with team members to troubleshoot the data entry and reporting process to ensure accurate reporting of program performance.
The position is 100% in remote work and is subject to change with or without notice.
Responsibilities
Checks source documents for accuracy
Organizes and files documentation weekly to prepare for monthly or quarterly billing and auditing.
Verifies and corrects data where necessary
Obtains further information from staff for incomplete documents.
Updates data and deletes unnecessary files
Combines and rearranges data from source documents where required
Enters data from source documents into prescribed computer database.
Transcribes information into required electronic format
Checks completed work for accuracy.
Maintains logbooks or records of activities and tasks
Responds to requests for information and accesses relevant files
Prints information when required.
Complies with data integrity and security policies
Prepare, compiles, and sorts documents for data entry
Assists with data reports required by Osborne’s public and private funders and ensures that reports are submitted on a timely basis
Maintains financial data in accordance with Osborne’s policies and those of its funders. Supports the audit process. Protects and secures all financial information as required
Maintains positive working relationships with funders and capably interprets Osborne’s mission, performance, and challenges
Performs other duties as required
Requirements
Education
High school diploma or equivalent required; Associate’s or Bachelor’s Degree preferred.
Experience using data management systems, Microsoft Office Suite and in particular Microsoft Excel preferred. Experience in data entry preferred but not required.
Experience
One to two years of professional experience in a human service organization is preferred. Experience in data entry is preferred. Knowledge of the criminal justice system helpful.
Related Skills or Knowledge
Must be deadline-driven and analytical. Good organizational skills and attention to detail are required. Must demonstrate strong interpersonal skills and demonstrated customer service orientation. PC literate, with MS Office and Excel preferred. Data entry experience preferred, preferably with Salesforce. Proven ability to learn new software and/or database programs. Demonstrated ability to work on multiple projects simultaneously. Fluency in written and spoken English required. Ability to work with a team. Excellent time management. Willing to work at Rikers Island on occasion.
Other Requirements:  When public health restrictions allow, regularly required to travel among Osborne’s program sites in the Bronx, Harlem, and Brooklyn.Â
As a company, Modsy is pioneering a remote-first, distributed team culture. We pride ourselves in our inclusive, diverse environment where exceptional talent helps our customers create their dream home. The Data Entry Clerk is responsible for investigating, updating and escalating data inconsistencies in our fulfillment records. This is a temporary project-based position, up to 3 weeks. Ability to start immediately. $17 – $18 an hourThis is a remote, contract role. Must be authorized to work in the United States.
Responsibilities
Conduct order investigation and troubleshooting
Review multiple sources of data
Update fulfillment records with accurate data
Escalate discrepancies or records that cannot be found
Catalog the data with appropriate tags for ease of reference
Requirements
Administrative/Data Entry
Proficiency in MS Office Suite (Word, Microsoft Excel, Google Sheets)
Ability to work from home effectively and efficiently
Performs routine clerical or job data entry functions within mortgage operations or servicing departments. Sorts and files correspondence, loan documents and other records in alphabetic or numerical order or according to a specific loan. Retrieves archived files. Processes paperwork, gathers and verifies data and transfers data into a standard format. Generates correspondence and routine reports, answers incoming telephone calls, responds to routine customer inquiries, and performs a variety of clerical duties.Basic Qualifications – High school diploma or equivalent – One to three years of experience in clerical activitiesPreferred Skills/Experience – Basic reading, writing and mathematical skills – Basic knowledge of personal computers and other office equipment – Basic verbal and written communication skills – Ability to collect and organize information
Benefits:Â Take care of yourself and your family with U.S. Bank employee benefits. Â We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. Â That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.
ACCENTURE’s Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that’s just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.
What’s In It For You:
Collaborate with a diverse network of people
Actively deliver innovative solutions for Accenture’s clients
Apply your skills and experience to help drive business transformation
Work locally or remotely, significantly reducing or eliminating the demands to travel
Project Description: The NA Background Check Processor supports the North America Recruitment Services Delivery areas for process and compliance for At Hire Background Checks. Responsibilities:
Review and manage background checks with prompt attention and resolution
Provide a high level of customer service and partnership with candidates and Employee Relations
Work autonomously to resolve issues and lessen unnecessary hand offs
Help candidates through the background check process from beginning to end answering questions and addressing concerns.
Ensure client human resources policies are consistently interpreted and implemented
Perform information searches, analyze data based on research objectives and present information in appropriate format to best represent findings
Streamline execution of background check tasks for increased efficiency and successful completion
Basic Qualifications:
Minimum 1 year of customer service experience
trong communications skills both written and verbal English
Bonus Points If You Have:
Experience facilitating the Background Check process for New Hires and Client Specific resources
·         Strong documentation experience
·         Excellent solutioning ability
·         Ability to work throughout of scope issues and interact with various levels of the organization
·         Detail oriented with strong follow through
·         Must be a team player
·         Responsible and accurate with the completion of received tasks
·         Resolve urgent matters and work under pressure
Data Steward Specialists are responsible for various research and loading activities related to the C&S provider network database with direct load maintenance into CSP Facets platform. Data Stewards conduct research and make informed decisions to deliver quality results. They are responsible for conducting proper research through various tool and initiating requests to properly maintain the provider data housed in our core systems to allow for proper state reporting, claim payment, member assignment and directory information.
You’ll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.
Positions in this function are responsible for various activities related to the provider network database which may include any or all of the following:
Database maintenance, reporting and extracting data for various reports and analysis.
Develops and maintains standards for database integrity and quality assurance
Coordinates corrective activities to maintain system sync efforts between NDB and CSP
Manages communication processes with other departments
Identify opportunities to improve processes and performance
Maintains current provider data to ensure the quality of the network. May be responsible for representing the provider network area on company IT projects, reporting and tracking provider calls and complaints, or for the support, coordination, and production of the paper directory cycles.
Primary Responsibilities:
Receive data from multiple inbound sources (e.g. Special Projects, Rosters, Control Reporting, Escalations, FST, spreadsheets & email) and conduct proper research to initiate update/change requests to provider data within CSP Facets
Utilize multiple database systems and tools to enter and/or research provider data to pull in the correct or needed information (e.g., PhyCon, CAQH, CSP Facets, NDB, Impact, CORE, PLMI, etc.).
Review system results to determine whether keyed data is correct or updates are necessary.
Contact internal or external data submitter to verify/clarify information and/or data to be entered, when required.
Maintain current knowledge of business strategies, rules, and procedures (e.g., attend training).
Demonstrate an understanding of and apply business strategies, rules, and procedures as appropriate (e.g., determine whether to reject or accept data prior to entry).
Participate in applicable ad hoc projects, as assigned
Conduct a full system End to end review on provider installation and administration of assigned tasks
Uses pertinent data and facts to identify and solve a range of problems within area of expertise.
Investigates and analyzes non-standard requests and problems, with some assistance from others.
Consistently meet target production, quality, and time utilization metrics.
Develop and maintain productive work relationships
Prioritize and organize own work to meet deadlines
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/ GED
1+ years experience in the healthcare industry.
1+ years of data entry experience.
1+ years experience in medical claims processing.
Intermediate level of proficiency with MS Office suite
1+ year customer service experience
Preferred Qualifications:
Experience working in an environment that included having accountability for meeting metrics
Experience with dual monitor environment
Demonstrated communication and organization skills
1+ year(s) experience with provider data (demographic and/or contractual)
1+ year(s) experience with quality programs and process improvement initiatives
1+ year(s) experience with claims processing systems such as COSMOS, UNET and/or CSP
6+ mo experience with workforce effectiveness practices
Experience in NDB
Experience in Provider Data Operations workflow tools (PhyCon, CORE, etc.)
Proficiency with medical terminology preferred
Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Resident is looking for an e-Commerce Operations Associate. The ideal candidate for this position is a self-starter with an ability to adapt quickly, communicate effectively, and assist others in a fast-paced remote environment. This is a Remote, Work from Home opportunity. Must be available to work 10:30a-6:30p PST Saturday-Wednesday. We are open 365 days a year. Must be willing to work weekends & key holidays. Additionally, you must have a dedicated quiet work space to be considered for this role. All candidates must reside in and be authorized to work in the United States.
Responsibilities
Functioning as a subject matter expert of fulfillment processes and ambassador for Direct to Consumer Suppliers
Remaining up-to-date on key workflow changes, guidelines, policies and procedures
Collaborating with the Customer Success team to ensure they are supported by providing valuable information needed to make every customer interaction a success
Sharing frontline insight with team leads, supervisors and managers to help drive continuous improvement in our customer experience
Ownership of data entry & documentation- you will be frequently using spreadsheet platforms such as Excel and Google Sheets
Understanding and clearly communicating the lifecycle of an order from processing to post-delivery actions which may include: order review/processor actions, order status expectations, screening & validating replacement part requests, communicating with partners via email and phone
Multitasking on a variety of web based tools simultaneously
Identifying and resolving operational and human bottlenecks in real time
Utilizing data to drive decisions
Requirements
Minimum of 2 years working in an e-commerce operations support role
Experience/proficiency in programs such as Excel, Google Suite, Asana, Kustomer, Slack
Strong computer skills with the ability to type at approximately 50+ WPM
Experience in a fast-paced, start-up environment with the ability to quickly get up to speed, and take on other projects
Comfortability and familiarity with working from home and being a self-starter
Ability to work within a decentralized team
Independent task, time, and personal resource management
Strong written communication skills that give you the ability to explain sometimes-complex instructions coherently
Ability to bring an upbeat, professional and respectful approach to work each day
The Data Entry Assistant plays a critical function within the IRC Dallas team by supporting staff in entering programmatic data in ClientTrack; ensuring it is entered in a timely, accurate and complete manner and in accordance with program compliance. Serve as primary liaison between the IRC and North Texas Office for Refugees (NTOR). This person will report to the Grants Coordinator.
Essential Responsibilities
Compile and review documents for data entry, ensuring information is accurate.
Enter data for all client activities into ClientTrack within 5 business days of the activity for RCA and all RSS programs.
Conduct ongoing internal agency data quality checks and work proactively with NTOR and IRC program staff to identify errors/inconsistencies and make necessary corrections.
Serve as primary liaison between the IRC and NTOR on all matters related to the use of ClientTrack and required reports.
Effectively respond to inquiries about data by NTOR.
Meet regularly with IRC program staff.
Stay current on policies and practices involving ClientTrack.
Other duties as assigned.
Qualifications
Job Requirements
Bachelor’s Degree preferred; formal computer training an advantage.
Minimum of one year of related work experience required; preferably information collection and management
Proficient in Microsoft Office applications (Word, Excel, Outlook) and with using online client management portals
Fluency in English required
Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines without close supervision.
Demonstrated success in working remotely
Working Environment
Standard office work environment and/or hybrid remote
Occasional evening or weekend work may be required
WOW Logistics is seeking a highly organized, detail-oriented person for this entry level position. The Transportation Data Entry Clerk is a vital part of the Transportation Department. This position will ensure timely and accurate entry and tracking of all loads, tracking and recording invoices for record, updating rate sheets and/or contracts as needed, as well as a variety of other administrative duties. This position will also service as a backup to our Billing Clerk on the transportation team as needed. The ideal candidate will have an interest in supply chain with the hopes to grow with the company.
Responsibilities:
Work directly with WOW’s Transportation Coordinators to enter customer loads into our Transportation Management System (TMS)
Send out WOW’s daily load list to carriers
Schedule carrier appointments with pickup and delivery locations
Perform daily status updates on loads
Ensure all load statuses are updated within the TMS and communicated to the Coordinators and customers
Perform a variety of other tasks and responsibilities as required or assigned by management
Review and/or update record documents such as rate sheets and/or contracts.
Scan and import invoices and other supporting documents for records.
Perform data entry. Update SOPs, manuals, and spreadsheets.
Receive, sort, and match invoices to proper loads
Verify accuracy of billing data and revise errors
Compute credit terms, discounts, shipment charges, or rates for goods of services to complete billing documents
Submit invoices to accounting for payment
Qualifications:
High attention to detail
Ability to prioritize, organize, self-manage, and successfully balance multiple tasks to meet task deadlines
Experience working in MercuryGate is a plus!
Able to work independently and as a team
Must have a strong work ethic and ability to work in a fast-paced environment
Must be detail-oriented and well organized; excellent written, listening, verbal, and interpersonal skills
Strong MS Office Skill; including Word, Excel and Outlook is a must
Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
*This is a remote position and can be located anywhere in the United States.
Job Summary:
This is an entry level position, but if you are a very detail-oriented person who can work doing quality control checks with paper or electronic files, this might be the job for you.
Essential Functions:
Review Records for HIPAA Compliance
Communicate questions/issues to Lead/Supervisor
Adhere to Sharecare Rules and Regulations
Adhere to state and Federal Laws for Release of Information (ROI)
EEO StatementSharecare is an Equal Opportunity Employer and doesn’t discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.Requirements
Qualifications:
Ability to pay very close attention to detail
Ability to work in a fast-paced, production-oriented environment
Ability to work well in a small team environment
High level of reliability, productivity and professionalism
Excellent communication skills
PC literacy, able to use MS Outlook and other Windows-based programs
Ability to pass an industry related course and exam within six months of hire
Ability to check electronic records for HIPAA compliance, compliance with request and authorization limits
Ability to quickly determine whether we have the legal right to release records based on HIPAA rules and regulations
Oversees Quality Assurance for a distributed, multi-state contact center environment.
Establishes standards governing customer interactions and implements monitoring programs.
Ensures 100% adherence to all policies and procedures.
Ensures operational and coaching practices are implemented and updated, as needed, to drive performance results and employee development.
Analyzes QA data and recommends and implements training programs or process enhancements that correct quality issues.
Demonstrates a commitment to customer service and meets and exceeds expectations by solving problems quickly and effectively making customer issues a priority.
Regularly reports performance outcomes, training, and development needs, and escalates staff related issues to the Manager, Customer Success.
Utilize product knowledge of contact center technologies and platforms such as Salesforce, Intercom, and Twilio.
Required Skills/Abilities:
Minimum of 5 years of contact center experience with progressive responsibility including supervising and/or coaching contact center frontline representatives
Healthcare industry experience a plus, but not required
Data-driven, systems thinker with strong experience in process improvement, new process creation.
Super high attention to detail with proactive and dependable follow-through.
Ability to think critically and autonomously
Thrives in a fast-paced, high change environment
Curious, proactive, lifelong learning approach with a positive and resourceful attitude.
Strong track record of supporting team growth through direct, assertive, but kind feedback.
Strong and rapid problem-solving ability.
Comfortable working with standard platforms such as Gsuite, Slack, Salesforce (or other CRMs), and Zoom.
Excellent verbal & written skills.
Commitment to NextStep’s mission.
Benefits
100% employer-paid health insurance premiums for employees
401K participation
Part of vibrant Pioneer Square Labs startup community!
NextStep is currently set up to hire individuals for remote work who live in the following states: WA, OR, CO AL, CA, NY, OH, PA, and TX
The Quality Assurance Specialist (QA Specialist) is responsible for supporting quality assurance and analytics efforts within the call center.
Education or Prior Experience:
GED or High School Diploma
Proven experience analyzing, interpreting, and summarizing complex data as it relates to contact center technologies required
1-2 years of experience with call center Quality Assurance systems and/or processes are preferred. 3+ years as a call center agent can substitute if no QA experience.
$14 per hour
Duties and Responsibilities:
Creating, updating, analyzing, and distributing reports as needed.
Performs call monitoring and provides trend and performance data to the management team.
Reviews data from the quality management system to track performance at team and individual levels to provide actionable data to the management team.
Uses customer service expertise to assess existing practices for improvement opportunities.
Coordinates and facilitates call calibration sessions for the management. Includes selecting calls for review and taking meeting minutes.
Serves as backup for QA Account Auditor
Other duties as assigned
Desired Qualities:
The QA Specialist should possess the following desired qualities in order to succeed in this position.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Integrity — Job requires being honest and ethical.
Discretion – Job requires the handling of sensitive information and keeping this information confidential. This job also requires discernment of knowing when information should be kept confidential, even when it is not explicitly stated to be so.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Innovation – Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Persistence — Job requires persistence in the face of obstacles.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Familiar with basic call center workflow and processes.
Experienced with VoizTrails or similar evaluation software preferred.
Familiar with QA processes and practices.
Focused on quality and customer service.
Comprehensive understanding of quality assurance metrics
Working knowledge of Windows-based systems and Microsoft Office products
Understanding of legal rules and regulations pertaining to HIPPA
Skills:
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Coordination — Adjusting actions in relation to others’ actions.
Time Management — Managing one’s own time and the time of others.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities:
Ability to prepare and present timely and accurate reports and recommendations to
the team and senior management.
English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Working Conditions:
This position is virtual and requires a home office. The employee will need the following physical abilities:
Performing work at a work station for 8 hours
Interacting with a desktop computer or laptop
Ability to enter data into systems using a keyboard
Ability to work at a pace that allows the employee to meet the standard goals as set forth by management
Job Summary The Shared Services Support Specialist (Payroll) analyzes and completes the configuration of clients and clients’ employees in Paycor’s software platform, meeting high standards for timeliness and accuracy. He/she works closely with the account’s Implementation Consultants, Project Manager or Data Team to understand each client’s needs and implementation timeline, and communicates regularly with account updates. Essential Duties and Responsibilities
Maintain in-depth knowledge of Paycor’s products, features and usage
Verify all necessary information and forms have been obtained from client
Accurately import or input company and employee data for a client into Paycor’s system and complete setup within required time frames
Document any outstanding configuration issues and effectively communicate the issues internal parties
Ensure all services are assigned to account prior to processing their first payroll with Paycor
Record and maintain account status in Paycor’s project management software
Work overtime on quarterly and year end basis as required
Other duties as assigned
*Indicates essential job functions.
Requirements
High school graduate or equivalent; post high school education preferred
Intermediate to advanced MS Excel skills required
Prior payroll and local tax experience is a plus
Familiar with Windows based PC software and strong data entry skills
The Reimbursement Coordinator generates and collects Home Infusion and Durable Medical Equipment (DME) claims for submissions to patients and/or third-party payers. These claims result from products and services delivered to or administered to patients on behalf of our clients. Perform collection follow up on primary and secondary claims as well as patient balances as assigned using the techniques outlined in the ‘Guidelines for Success’ document.
Key Activities:
Obtain billing information from Clients and generate daily claims.
Perform Q.A. of charges received from Clients and make modifications/changes as required to produce a clean claim
Review contract/details of new payers before billing. Work with supervisor/manager on changes needed in the billing system (e.g., CPR+, CareTend)
Track pending claims.
Submit claims to insurance companies in a timely fashion and within the individual insurance company’s timely filing period.
Prepare and/or print all secondary claims that do not automatically cross over from Medicare or other primary payer
Follow up on patient balances within established timeframes.
Obtain claim’s status by calling the payer and/or using an online payer portal.
Utilize reports to determine tasks that require follow up.
Take appropriate action for escalating claims not paid within 60 days or for denied appeals.
Prepare write-off request when bad debt is identified. Document description of the reason for the write-off.
Research claim payments, partial payments, over payments.
Prioritize claims to identify Top Ten high balance accounts. Keep accounts current until complete. Prepare report of Top Ten accounts monthly for supervisor/manager review.
Prepare status report with supporting documentation of all claims over 90/120 days.
Job Competencies:
Healthcare insurance claims processing knowledge
HC billing knowledge
HC collections knowledge
working knowledge of word and excel
Job Requirements:
High school diploma or GED.
2+ years of home infusion billing and/or collections or insurance claims processing
Preferred Requirements:
Home infusion and durable medical equipment billing and collection experience preferred, IV field experience, medical billing certification, some college education
We at CILA are looking for Data entry operators who will work remotely with his/her team members and help to build data-driven applications. You must be able to understand the software involved in the projects and enter data that will be an accurate and good turn-around time. You must have excellent communication and reasoning skills.
Benefits:
THE chance to be part of a rapidly growing startup (100+ team members) and the next success story.
Opportunity to work remotely.
A competitive base salary.
A knowledgeable, high-achieving, experienced and fun team.
An international and diverse work atmosphere.
Exposure to work on projects in different business domains.
Responsibilities:
Job involves viewing the image and filling multiple forms/sheets/docs.
The goal is to move the document from pending state to completed state with all fields filled accurately.
Follow the procedure given by software to fill the data.
Understand the software for which data is being filled.
Communicate when help is required through the process given by the software.
Turn around time should be kept minimum.
Why CILA Labs:
CILA Labs is an exciting place to work, as we are constantly working on innovative product ideas using cutting-edge technologies.
We have a nurturing environment that breeds creativity and innovation.
Our Mentorship Program will help you grow professionally.
Excellent career growth plan.
Work from anywhere.
Limitless earning and impact potential.
Single greatest tech opportunity for the right person.
Are You Excited? If YES, then don’t wait – apply immediately with your resume and one paragraph where you answer this question…
WHY YOU?!
We are eager to see if you are the right fit and if we are your dream career.
Onboard with Grand Rounds team and engage in internal learning
Demonstrate knowledge of proprietary software and other required technology (Google apps, etc)
Learn to articulate the Grand Rounds Mission and fully understand all of our product offerings
Immediately make an impact on our members by working through simple scenarios with members on chat
Get to know your team members
In Your First 60 Days:
Be readily available on chat to answer questions, start services on behalf of members, and assist them with navigating the healthcare system.
Demonstrate proficiency in navigating insurance plan details and customer information provided by Grand Rounds
Set personal short term and long term goals (>1 year and 2-3 years)
In Your First 90 Days:
Be a vocal and active contributor during team meetings; we want to hear your perspective!
Demonstrate an ability to skillfully and effectively collaborate with colleagues throughout the organization
Responsibilities:
Delight our customers. You’ll pull out all the stops to deliver a memorable experience (in a “I can’t wait to tell my friends about this fabulous service” way)
Navigate the challenging and complex health care landscape, and pivot quickly with change
Research internal resources and external customer benefits to determine the best action to take for the member, and ensure the most accurate information is relayed
Handle a fast-paced environment with competing priorities. You need good judgement to appropriately prioritize your responsibilities
Be empathetic. You’ll work with members and their families who are going through challenging times. They may be grouchy. They may be in pain. They may be confused. You need to keep perspective, be empathetic, be efficient and reassure them that you can help
Focus and participate in continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc…
Ask questions and raise your hand when you need help. Lost time can directly impact lives
Requirements:
Exceptional business writing skills, including accurate spelling and grammar.
Prior customer service chat experience, preferred Demonstrated attention to detail
Proficiency with technology; experience with google apps, apple products, and customer relationship management software a plus
Ability to independently manage one’s own workload while maintaining quality targets and exceeding member expectations
Demonstrated ability to think critically and problem solve complex situations
A sense of humor. We work hard. So we like to laugh a lot too
Ability to work from a home office if needed
Bachelor’s degree or 5 years relevant experience in healthcare or benefits/insurance organization is highly preferred.
Shift schedules available (listed in PST):-SMTWR: 11:00am-8:00pm-MTW–S: 3:00pm-2:00am-M–RFY: 10:00pm- 9:00pmSMTWR– :2:00am-1:00am
Driven by our Passion for People, our Customer Service Representatives are experts at engaging customers across multiple channels: phone, email, online chat and social media. Connecting with people in a way that is meaningful to them is our bread and butter—and our Representatives perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive†lightly. It embodies what we value.
Qualifications:
Proven track record of ALL of the following STRIVE values:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Beauty Advisor provides client support via email; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.
POSITION RESPONSIBILITIES
Respond to client requests/inquiries via emails including product purchases, service & quality inquiries, order status, product information and general client support issues.
Demonstrate high standards for quality service
Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
Work in tandem with the quality and training team to self-manage performance expectations
Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
Maintain business acumen, courtesy and professionalism when dealing with all client contacts
Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
Strict adherence to key performance indicators (KPI) as set by management.
Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
REQUIREMENTS
2-3 years’ experience in a business/professional environment; preferably in the service industry
Comparable experience in an office environment encouraged
Self-starter and ability to manage workload efficiently
Exceptional verbal and written communication skills
Demonstrate ability to deliver high level of client service under high volume
Commitment to client service and high quality standard in grammar, punctuation and written business acumen
Professional, upbeat and engaging written communication
Ability to develop relationships with clients, even in difficult situations
Ability to advise and counsel client in a quick and efficient manner
Must be computer literate and internet savvy- e-commerce and online shopping experience preferred
Experience in windows based applications, specifically client relationship management tools preferred (ie Instant Service)
Excellent Data Entry skills/- 45-55 wpm minimum
Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
Vacation blackout period applies during the holiday season and promotional periods
Punctuality is essential.
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
High School diploma required; Bachelor’s degree preferred from an accredited university
Minimum (2) two years of full-time professional experience in related field
Energetic, organized and detailed-oriented
Experience in data entry and data management required
Prior FEMA Public Assistance (PA) experience is highly preferred
Experience using FEMA Grants Manager or Grants Portal
Must be computer literate and proficient using Microsoft Office and other web-based products
Excellent oral and written communication skills
Able to commit to a minimum 120-day assignment; working in excess of 50 hours per week
Candidates must be disciplined and able to work at home, if required
Additional Requirements:
Must have a clean driving record and able to maintain a valid driver’s license in order to operate a company, personal or rental vehicle
Applicants must be a U.S. Citizen and able to pass a Federal background investigation which includes disclosing personal information such as criminal, credit, residential, employment, social and medical history.
We are thrilled to be growing our team and are looking for a freelancer who enjoys research, data entry, has some SEO knowledge, values the importance of being detail-oriented, and wants to help us grow our company.
Here are the three most important things about this role:
This position is heavy in data entry so that has to be something you are not only comfortable with, but enjoy doing.
Crazy good attention to detail. Job seekers count on us to get it right.
It can be repetitive. If you’re looking for something that is consistent and a known work flow, this is a great fit.
Experience and Skills for This Role
2-4 years of data entry experience and should honestly enjoy performing data entry and maintaining a high level of data integrity
Proven track record of being a top-notch researcher and problem-solver
An understanding of the importance of clean data
A genuine belief that details matter…a lot
Excellent English grammar, spelling, and punctuation skills
Some SEO knowledge
A passion for helping people find jobs
Bonus points for WordPress experience
Traits Required of All Team Members at FlexJobs
A sense of pride in your work
Being highly organized, responsible, and ethical
Being proactive when it comes to asking questions, brainstorming, and working with colleagues
Excellent time management and organizational skills
An appreciation and enthusiasm for the ability to work remotely
Other Requirements
Interest in a long-term contract with a company that you’re proud to be a part of
A fully functioning home office, including high-speed internet access, a fast computer, and phone access
A work environment that is quiet and one in which you can really focus without distractions
Benefits and Perks
Flexible schedules
Ability to work remotely
Pay It Forward initiative (get paid to volunteer!)
Job Description:The Client Support Intake Specialist will support Lyra clients by conducting needs assessments, answering benefit and technical questions, scheduling with providers, and proactively following Âup with clients who are in care. This specialist will collaborate and escalate clients with complex needs to our clinicians. This role will work primarily with clients and will be the first point of contact for high risk cases and individuals in distress. Lyra will provide training on how to handle these cases in a supportive environment. The specialist will need to be comfortable discussing sensitive topics. Above all, this specialist is committed to supporting each and every client that reaches out with competency and compassion. Full-time Remote – open to all US locations.
Role and Requirements:
Effectively and professionally communicate with clients via email, phone, and chat
Conduct needs assessment and educate clients about Lyra’s services
Answer benefit questions and help navigate to other benefits
Coordinate with providers around scheduling needs via email and phone
Proactively check in with clients using email
Adhere to standards of service operations, documentation and privacy at all times
Collaborate proactively and effectively across the care team
Commit to Lyra’s process of continuous self-improvement, Lyra’s product and service offering, and to your fellow team members
Assist with other projects
Fast-paced environment – We move quickly to evolve tools and protocols based on data so we need people who are comfortable with constant change, feedback, and improvement.
Dynamic roles – You’ll be expected to support clients and go beyond by contributing to protocols, providing product feedback, and thinking critically about our care model. Unlike larger companies, we are building the company from the ground up and many of our processes will continue to evolve to help better service our clients.
High expectations – We are a small team looking to make a huge impact so we expect dedication and positive collaboration from every team member.
Past experience working with patients or clients over the phone – Reimbursement specialist, patient advocacy, or intake.
Demonstrate flexibility with shift changes.
Agility – You flourish in a fast-paced, rapidly changing environment
Proven performance – You’ve excelled in roles with constant evolving responsibilities
Excellent communication skills – Written and verbal
Thoroughness – You are detail-oriented
Time management – You efficiently move through a to-do list
Tech Savvy – You easily navigate new systems
Research – You quickly navigate the internet to gather information
Eagerness to learn – You’re excited to work in digital health within a start-up
Enjoy working from home or working from our downtown San Diego office, while making an impact with a growing new company! (Currently, all team members are remote because of the pandemic.)
We are hiring a driver support specialist to communicate with our delivery professionals and help them get from sign up to activation as quickly as possible. The ideal candidate will have 2+ years of experience in a business environment. Related experience includes data entry, human resource (HR), receptionist, administrative assistant, or customer service.
Looking for candidates that are tech-savvy and detail-oriented. Should have a strong desire to help people. You will need access to a quiet work environment, a smartphone, and a computer with reliable internet access. We are looking for someone who can work full-time. Shifts may include nights and weekends.
Responsibilities:
Review applications as well as insurance and vehicle registration documents for accuracy and eligibility
Conduct virtual vehicle safety inspections with qualified driver-applicants (training provided)
Communicate with delivery professionals via text, chat, and email about the status of their applications
Order driver applicants’ pre-employment background checks using company software
Required Experience:
Associate’s degree or above (preferred, not required)
1-2 years of experience in recruiting/onboarding gig app workers or working in data entry, HR, or customer service (preferred, not required)
Skills/Qualifications:
Strong attention to detail
Self-motivated, able to work independently
Excellent communication skills
Ability to handle and prioritize multiple tasks
Comfortable with smartphone applications and web-based applications
We are seeking a smart and self-motivated Executive Assistant to support Recharge’s executives. This role requires confidence to make quick decisions, attention to detail, thoughtful planning and execution, respect for confidential matters, and unwavering integrity and professionalism. This role provides an opportunity to learn about a high-growth company in a rapidly changing industry.
What You’ll Do
Live by and champion our values: #day-one, #ownership, #empathy, #humility.
Own and manage the executives’ calendars.
Project manage important departmental initiatives.
Take and share notes on key meetings.
Plan and organize all travel logistics.
What You’ll Bring
3+ years of experience providing administrative support for executives in rapidly growing organizations
Experience in the SaaS industry is a plus
Familiarity with applications like Google Apps, Slack, Confluence, Jira, Monday, Egencia
Can properly handle confidential information and sensitive situations
Is a Certified Notary Public (recommended, not required)
Organizational skills, attention to detail, deductive reasoning, and ability to execute
Perform well under pressure or in ambiguous situations
Twilio is looking for an administrative assistant to support our East Coast and Central U.S. region who lives the Twilio Magic by demonstrating a track record of providing proactive calendar support, juggling multiple priorities with competing deadlines and taking effective action without knowing the full picture. You will partner with executives to drive execution on team initiatives in support of business priorities. We seek someone with:
3+ years experience supporting executives in a fast-paced environment.
Superior attention to detail.
Strong verbal and written communication skills along with excellent organizational skills.
Proficiency with Mac and the Google suite of business programs, especially Google calendar, mail, drive, docs and sheets.
Ability to make good decisions in a fast-paced environment with changing priorities.
High level of integrity and discretion in handling confidential information.
Professionalism in dealing with executives.
Ability to successfully work in a team environment and build effective working relationships.
What?
As a Twilio Assistant, you will execute on a variety of deliverables that may be short- or long-term and could land anywhere on the spectrum between tactical and strategic.
You will live the Twilio Magic values:
DRAW THE OWL: Manage domestic and international travel and process expense reports on behalf of your executives; organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management.
BE AN OWNER: Track and help drive completion of key deliverables and follow up on outstanding items.
BE BOLD: Partner with your execs to understand their priorities and be a valuable liaison for them to ensure all needs are being met.
EMPOWER OTHERS: Act as a liaison for your executives’ direct reports, building strong relationships across the organization to progress your executives’ priorities and to help your executives maintain a realistic pulse on their teams’ morale.
RUTHLESSLY PRIORITIZE: Manage multiple complex calendars; understand executives’ priorities in order to effectively address meeting requests.
Why?
You will be supporting key Twilio executives, advancing our charter and having a positive impact on the working lives of our team members. We are a dynamic, collaborative team and this role is valued as a cornerstone to our success and growth. You will also be joining a diverse and supportive administrative community composed of top-notch administrative business partners of all levels, providing a unique opportunity to develop your administrative skills and experience and to help others to do the same.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we’re dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.
Where?
Remote-USA
We employ diverse talent from all over the world, and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio’s reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro: Hourly Range: 27.05 – 37.19
Rest of Colorado: Hourly Range: 23.67 – 32.54
Additionally, this role is eligible to participate in Twilio’s equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
About The Role The Social Media Associate is responsible for day-to-day execution of social media campaigns and strategies for RepresentUs. They work with the Social Media Strategist to operationalize the vision for growing our social audiences and reaching millions of Americans with creative campaigns and educational content. Location is flexible, and we currently allow staff to work from home during COVID-19 for safety.
What You’ll Be Doing
Brainstorming social media strategy for all channels to reach organizational goals.
Pitching and developing content for all social media channels.
Drafting social media plans and messaging calendars for various marketing projects.
Writing audience messaging including social media copy, graphics direction, video scripts, and landing page copy.
Amplifying social media for partner campaigns.
Scheduling content on social channels.
Proofing and performing quality assurance checks on content to ensure posts go live without mistakes.
Collecting and analyzing social media metrics to help inform strategies.
Working with designers and video editors to ensure content is optimized for each social platform.
Setting up brainstorm meetings for social media campaigns, creating task lists, helping finalize content, ensuring all deliverables go live on schedule.
Writing copy for scripts, posts, and campaign plans as needed.
Moderating comments on social media channels.
Assisting the team with other tasks as needed.
Skills and Experience
1-2 years social media experience
Experience working in politics or non-profit preferred
Must have professional work experience
Ability to learn new skills quickly.
High level of organization, including experience coordinating multiple projects at once.
High attention to detail; spelling and grammar snobs are encouraged to apply.
Excellent design and copywriting instincts.
Experience using publishing tools for social media platforms, especially Facebook, Twitter, and Instagram.
Ability to work well under pressure and tight deadlines, and stay organized to get a campaign out the door.
Creative thinking and problem solving skills.
This is a remote position, and candidates must have consistent access to reliable internet and phone.
Physical RequirementsRepresentUs is committed to supporting employees of varying abilities and to providing reasonable accommodations to enable individuals with disabilities to thrive at RepresentUs. The requirements of this role, related to its physical demands, described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must be able to operate a computer and use a cell phone. For roles that include frequent business travel expectations, we can discuss reasonable alternatives to travel in some instances. Most roles also require communicating with key external stakeholders of the organization in person, via the telephone, or via email. Applicants with questions about accommodations may request to speak with our ADA liaison, Ellie Collinson. Essential functions of the role include:Working from a computer for long periods of time;While performing the duties of this job, the employee may also frequently be required to communicate using the telephone, email, and in person with stakeholders; and This position has less than 5% travel expectations and is eligible for flexible work hour arrangements. Compensation and BenefitsWe’re committed to bringing in top talent from all sectors. Accordingly, we offer competitive salaries and pretty awesome benefits, including health and dental insurance, a health reimbursement account, wellness perks, a dependent care account, a health concierge benefit, and a retirement benefit. Plus disability and life insurance.Oh, and we have this wild idea that we’ll do better work if we have time to see our friends and families, so we get four weeks of paid vacation a year, plus personal and sick time. The hourly rate for the Social Media Associate position is $22-28.
As the Social Media Specialist, you will be at the forefront of our online outreach—reaching millions of caring people across social media, exposing cruelty, and inspiring action to end the abuse of animals raised for food. You will be accountable for creating and sharing content on all of our social media platforms (including Facebook, Instagram, Twitter, and LinkedIn), building our online audience, and managing community engagement. Our work environment is collaborative and fast-paced, and this is an opportunity to make a meaningful impact in the field of animal protection.
You are a self-starter and have a relentless dedication to exploring creative ideas, optimizing workflows where possible, and achieving goals. This position reports directly to the Social Media Manager.
This is a full-time, remote position. This position requires 10% domestic travel. This is equivalent to approximately 1-2 trips per year.
CORE RESPONSIBILITIES
Content Curation
Ideate, produce, write copy for, and schedule compelling social media content that captures attention, informs, and inspires supporters to take action, in partnership and with the support of our design and video teams.
Project manage and maintain the social media content calendar within Asana, including assigning tasks to relevant team members, collecting video and design assets, and ensuring all social media deliverables are received in a timely manner for scheduling.
Use research and outreach tactics to identify topical content opportunities to thoughtfully engage our community around mission-related issues. Including but not limited to: monitoring timely news, covering stories from undercover investigations, spotlighting other animal protection and vegan organizations.
Community Engagement
Moderate comments and inboxes across all social media platforms, providing encouragement and thoughtful replies to supporter questions and concerns.
Foster an inclusive community of engaged supporters, adapting to their needs, and balancing hard-hitting, action-driving content with uplifting, empowering stories.
Analysis/Strategy
Regularly report on social media progress, including post/page performance statistics and engagement.
Apply critical assessment to evaluate what’s working and what’s not, as well as monitor trends and pages within our movement in order to make recommendations for future content ideas and areas for growth.
Track all call-to-action links from social media that drive traffic to The Humane League’s website by using UTM (Urchin Tracking Module) link tracking to comprehend supporter engagement, acquisition, and conversions.
Partner with the Social Media Manager on overall page management across all platforms, strategy alignment, tactics, and planning.
Other duties as assigned.
REQUIRED SKILLS
Demonstrated success in managing social media pages, with at least 2 years of experience.
Exemplary communication and copywriting skills, with an ability to hone a social media brand personality that is engaging and approachable, while remaining true to THL’s core brand voice, tone, and personality.
An appreciation for compelling visual storytelling, and the ability to strategically combine words and images for maximum impact—bringing concepts to life by briefing them out to a design team, or optionally, creating templated visuals yourself (in line with established style guides and feedback from our design team).
Comprehension of analytics and how to glean insights from various data sources.
Extremely organized and attentive to detail, with an ability to manage projects with multiple moving parts and varying deadlines.
Proactive self-starter.
Collaborative team player.
Alignment with our mission and animal protection work.
Starting salary $43,225 or salary to commensurate with experience.
Employees enjoy full medical coverage, optional dental and vision packages, a 401(k) retirement plan, optional pet insurance, working from home, up to 12 weeks of paid parental leave for eligible employees, paid holidays, flexible vacation time, professional development, and the supportive environment at The Humane League!
The MICO Associate is part of an expanded team within ActBlue designed to meet the new opportunities we have within the movements, issues, and charitable organization space. This position will work on a team that executes ActBlue’s strategy to provide support to a set of nonprofit and progressive organizations, especially within the health space. The Associate will own a portfolio of accounts, providing maintenance and strategic consulting support to ensure that they are able to effectively use and leverage the ActBlue fundraising tool.
ISSUE AREA:
This position will largely focus on a wide range of work in the health issue arena. Priorities for our team that fall within this space include, but are not limited to: health care access, mental health, and public and community health.
WHAT YOU WILL DO:
Work as part of a team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns and organizations per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of organizations and campaigns providing support in account set-up and ongoing maintenance issues;
Draw on established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on ActBlue products;
Maintain deep and nuanced knowledge of ActBlue products;
Collaborate with colleagues on ways to improve account management and campaign support.
WHAT YOU BRING:
1-3 years working in a professional environment;
Ability to build strong relationships with internal and external stakeholders;
Proven ability to build and maintain relationships, networks
Experience working in an electoral or nonprofit setting
Background in health work preferred
Understands the ecosystem of health organizations and can develop a strategic plan to build relationships with key stakeholders in the space
Self-starter mentality: capable of working independently, but motivated by watching your work contribute to ActBlue’s goals and mission;
Clear written and verbal communications skill set;
Strong organizational skills, with keen attention to detail and high fidelity to follow up & follow through actions;
Commitment to stay up to date with digital fundraising best practices;
Experience working in a fast paced, problem solving role preferred;
Ability to handle confidential information;
Demonstrated commitment to diversity and inclusion;
LOCATION AND COMPENSATION
This is a fully remote, full-time, salaried position. We are authorized to support remote work in Arizona, California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Washington DC, and Wisconsin.
ActBlue offers generous, competitive compensation, and provides fully paid and trans-inclusive health, dental, and vision insurance and an employer-sponsored 401k contribution plan. ActBlue will also provide the technology and hardware needed to do the job.
Salary Range: $55,000 – 70,000 based on experience.
The PACs Associate is a new position at ActBlue. The position will report to the PACs Manager, and work with other staff and leadership roles in various departments. This position will work on a team that executes ActBlue’s strategy to provide support to federal, state, and local PACs. The Associate will own a portfolio of accounts, providing maintenance and strategic consulting support to ensure that they are able to effectively use and leverage the ActBlue fundraising tool.
WHAT YOU WILL DO:
Work with the PACs Manager to develop a plan to conduct outreach, intake, account management and provide strategic guidance as needed with PACs currently using ActBlue;
Work closely with the PACs Manager to identify PACs who are not using ActBlue and create an effective outreach strategy;
Serve as the account manager for a portfolio of PACs and conduct outreach to prospective and current users to develop relationships;
Keep up to date on latest digital fundraising best practices in order to assist organizations in the use of ActBlue tools to improve program;
Work with other staff handling in-state and issue based PACs to track and disseminate best practices in their work as it pertains to similar organizations;
Serve as a member of the Movement, Issue and Charitable Organizations team, working across issues;
Engage in ongoing identification of opportunities for improved policies, collaboration, learning and process upgrades;
Perform additional duties as assigned.
WHAT YOU BRING:
At least 1-3 years of political, campaign, and or nonprofit digital program and/or fundraising experience;
Experience working in an electoral or nonprofit setting including working with PAC and/or IE programs;
Experience working in a fast paced, problem solving role;
Self-starter mentality: capable of working independently, but motivated by watching your work contribute to ActBlue’s goals and mission;
Proven ability to identify, build, and maintain strong relationships with internal and external stakeholders;
Clear and compassionate written and verbal communications skill set;
Strong organizational skills, with keen attention to detail and high fidelity to follow up & follow through actions;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION
This is a fully remote, full-time, salaried position. We are authorized to support remote work in Arizona, California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Washington DC, and Wisconsin.
ActBlue offers generous, competitive compensation, and provides fully paid and trans-inclusive health, dental, and vision insurance and an employer-sponsored 401k contribution plan. ActBlue will also provide the technology and hardware needed to do the job.
Salary Range: $55,000 – 70,000 based on experience.
Inpatient/Outpatient Medical Coding Auditor (Remote) – $35 – $40/hr.Compensation: $35 – $40/hr. (DOE) Location: Remote Status: Full-Time, Part-Time, PRN – all positions available! Job SummaryWe are looking for an Inpatient/Outpatient Medical Coding Auditor who will provide client services and lead, coordinate and perform all functions of quality reviews for inpatient and outpatient coding across multiple clients. The Inpatient/Outpatient Medical Coding Auditor performs quality reviews on coders ensuring compliance with coding guidelines and company policies for complete, accurate, and consistent coding. eCatalyst’s client focused approach includes professionalism, responsiveness to client requests and quality services resulting in appropriate reimbursement and data integrity. The Inpatient/Outpatient Medical Coding Auditor reviews include Inpatient ICD-10 CM/PCS coding, MS-DRG/APR-DRG validation, Outpatient ICD-10, CPT, APC, CPT Modifiers, ED E&M and professional coding and E&M assignments. Our ideal Inpatient/Outpatient Medical Coding Auditor candidate will serve as an SME. They must maintain up-to-date working knowledge of coding guidelines in order to act as a resource and point person for issues and question for coders, customers or project teams. The Inpatient/Outpatient Medical Coding Auditor provides education to audit clients or internal eCatalyst coders as required by the deliverables of the contract.
POSITION REQUIREMENTS
Minimum RequirementsMinimum of five (5) years of medical coding experience.Minimum of three (3) years of medical coding auditing experience.1+ year of Academic Medical Center experience.Proficiency in MS Office, including Outlook, Word, Excel and Teams.Educated in HIPAA regulations; must maintain strict confidentiality of patient and client information.Keen attention to detail to maintain 95% corporate quality standards.Ability to organize and complete work in a timely manner.Ability to read, write and effectively communicate in English.Ability to understand medical/surgical terminology.Required CertificationsThe candidate must have at least one of the following professional certifications: RHIT (Registered Health Information Technician)CCS-P (Certified Coding Specialist-Phys Based) CCS (Certified Coding Specialist) CMPA (Certified Professional Medical Auditor) RHIA (Registered Health Information Administrator)
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Ticket Customer Support! Do you have a Ticket Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. Do you love books, and ticket CS?You’ll love this project! Our client on this project is a commercial digital library, e-book, and audiobook subscription service available world-wide. Our teams assist in providing customer service through Zendesk handling refunds, subscription cancellations, password resets, and newsletter inquiries. This is an email ticket-only project with flexible scheduling and rapidly expanding hours! Project Hours:24/7 Specifically seeking availability:Late Evenings (8 pm – 2 am Pacific)Weekends (required) Availability desired: 20 hours per week
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
What We Are Looking For:
CS-ticket knowledge
Zendesk knowledge
20 hrs/wk availability
Late evening availability (8pm – 2am PST)
Weekend availability required (Saturday and Sunday)
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Ticket and Moderation Customer Support! Do you have a Ticket and Moderation Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. Are You a CS Superstar? Come Join Us! Our client is a mobile games developer from Berlin. They create casual, fun mobile games like hidden object games, puzzle games and similar. Project Hours: 24/7, including all holidays Especially seeking availability:Late eveningsEarly morningsWeekends Commitment:15 hours per week60 days
What We Are Looking For:
has significant previous CS experience
is interested in playing casual games
has the ability to retain a lot of information about different games
has access to a recent iOS or Android device (even better if both)
is willing and able to create and maintain a work Facebook account (not personal)
is a fun and outgoing person who will be able to blend into an already existing and exciting team!
has Helpshift experience (not required, but appreciated)
has game backend tool experience (not required, but appreciated)
***PRO TIP*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
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