The Customer Care mission: To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights.
The role:Our Seasonal Associate customer care agent will engage customers via chat and email, providing support for pre-sales issues and basic technical issues.
You Will:
- Receiving and promptly responding to both live chats and emails regarding product and pricing inquiries, and troubleshooting basic technical issues.
- Identifying and escalating website errors and product issues to the Associate Customer Care Manager or Customer Care Manager.
- Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.
You Have:
- Practical experience with the iZotope product line and working knowledge of Audio software and Plugins.
- Excellent written and verbal communication skills
- Ability to handle difficult customer situations with empathy and professionalism
- Flexibility with schedule and occasional overtime when needed
- Real world experience with audio processing in recording, production, sound design, and post production is a plus.
- Positive attitude
- Strong discipline and work ethic
- Team mentality
- Unfailing integrity
- Passionate about advocating for customer needs.
- Showing empathy and understanding towards customers.
- Careful attention to detail
Benefits:
- Wellbeing-Â We provide Medical, Dental, and Vision Insurance, Life Insurance, and Short Term/Long Term Disability
- Mental Health-Â Subscription to the Calm Meditation App and access to Virtual Online Therapy are available for all iZotopians
- Remote Work-Â We offer remote work flexibility until we are able to safely return to the office. Employees will receive monthly stipends to help with home office expenses as well as a WFH reimbursement for you to purchase any additional supplies
- Continuous learning-Â Tuition Assistance and Professional Development opportunities for those seeking to further their learning
- Flexible PTO-Â We offer a Flexible PTO plan along with Sick Days and 19 paid holidays throughout the year
- Parental Leave-Â 100% Paid Parental Leave with up to 12 weeks off for birth parents and 6 weeks for non-birth parents which can be taken consecutively or intermittently to fit what works best for a growing family’s needs
- Employee Investment-Â We offer a 401k plan with employer match and annual market adjustments
- Complimentary Software-Â Access to iZotope software and complimentary passes to share with friends and family, and industry discounts
