The Role:
You are a people person who cares deeply about our customers and you are passionate about graphic design, stationery, typography, investigating problems and finding solutions to make things right for those who may have had a less than perfect experience with their order. Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Print Quality Specialists to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will also influence the outcome of our key metrics during the holiday season.
As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical. You will rework design files and communicate with our printers/fulfillers to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe’s Creative Suite and passionate about solving problems.
Our operation is open 7 days a week and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable, and the position is based in Oakland, but the team is currently working remotely.
Location: Remote
You Will:
- Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations
- Research and document replacement order root cause
- Work directly with customers over email to design and replace original orders
- Work in a production environment to troubleshoot technical, design, and print errors
- Work collaboratively with other teams to ensure we deliver outstanding service
You Have:
- Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom a plus.
- G-Suite Experience
- The ability to work effectively in a team-oriented environment
- You are flexible and open to new challenges
- The ability to learn and work remotely and engage effortlessly with coworkers and leadership.
- You take feedback well and are eager to learn more
- The ability to produce high-quality design work in a fast-paced environment
- The ability to think critically in order to solve problems
- Excellent written and verbal communication skills.
What You’ll Gain in Return:
- Gain customer service experience
- Salesforce Lightning experience
- Expand your knowledge of Photoshop and Illustrator.
- Growth opportunities. The role is great for recent grads looking to build a strong resume
- Fun, friendly, and diverse team culture
Must reside in the following states to be considered for a Seasonal Role: AZ, CA, CO, CT, FL, GA, IL, IN, LA, ME, MO, MT, NV, NY, NC, OH, OR, RI, TX, VT, VA, WA,WI
About Minted:
Minted is a design platform bringing the best in independent design to consumers everywhere. The company’s art, stationery, and textiles products have reached over 75 million homes worldwide.
