Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Job Track Description:
- Responding to escalated social media content as required.
- Monitor multiple Social Media accounts for client including Pinterest, Instagram, You Tube and Twitter and Tiktok
- Serve as a moderator of social community by developing and following guidelines.
- Serve as subject matter expert on social media, community management and digital footprint.
- Respond directly to consumers on all Social Media platforms as client
- Analyze trends and issues within a community and provide reporting that includes quantified metrics that measure on-line success.
- Keep updated on all developments and changes for the Social Media Team skill area, taking ownership to obtain and learn all information provided via print and the intranet.
- Drive digital strategy initiatives for brands by increasing performance of social accounts, developing new content and manage the process of new platforms/channels.
- Interact directly with client’s key departments such as legal, Drug Safety, Public Relations, and Compliance to gain agreement on approved language and Social Media strategy.
- Oversee all social media accounts to ensure that client is compliant with FDA, FTC & internal regulations.
- Utilize good judgment in safeguarding the company image in responses and outreach on all Social Media platforms.
- Attend regular brand meetings with the client as requested
- Provide QA/Mentoring to the Social Media Team based in US
- Discuss monitoring feedback with the team supervisor in order to improve performance with openness to constructive feedback, active participation in training and implementation of new processes and procedures.