What You’ll Do
Hungryroot is seeking an energetic, empathetic, and detail-oriented customer advocate who’s ready to make their mark on a growing team. As a Customer Care Specialist, you’ll be responsible for all day-to-day interactions with our customers over email, text, chat and social media.
Customer Care Specialists will work 40 hours per week, including weekends and holidays. Availability to work overtime hours and non-traditional hours is a huge plus!
How You’ll Make an Impact:
- Become an expert on Hungryroot & spread the love to everyone!
- Respond to customer comments & questions over email, text, chat and social channels.
- Collaborate with Customer Care colleagues to identify and track issues & trends to improve the customer experience.
- Identify opportunities for creating new & updating current processes.
- Constant communication with Customer Care Manager & other leadership to identify customer pain points.
Why We Need You:
- 1+ years of experience in an eCommerce customer support role
- 1+ years of ticket management system experience such as Zendesk
- Availability to work both Saturdays and Sundays
- Emotionally intelligent, solution-oriented communication
- Ability to convey complex issues to the team while delivering personable help to customers
- Ability to learn multiple internal systems & processes quickly
- Detail-oriented with a deliberate pace
- Exceptional & empathetic written communication skills
- A desire to meet and exceed personal productivity goals
- A love of learning & the ability to keep up with a constantly changing environment
- A motivated, positive, and selfless attitude
Perks & Benefits
- Remote Work Optional: Work from home, work from our NYC office, work from anywhere, you decide!
- Competitive compensation + comprehensive Medical, Dental, and Vision benefits
- Unlimited vacation policy
- Monthly Hungryroot credit
- Universal paid parental leave
- 401k
- Commuter benefits
- A working environment filled with passionate, happy, smart people!