We are located near Dallas, Texas and this is a Remote (work from home) position at this time.
Who is Glorious? Glorious is a lifestyle gaming hardware company that was built by passionate enthusiasts on a mission. We develop pro-grade, high-quality gear that gives every gamer the chance to play at an ascended level.
Candidates from all over are welcome to apply and possibly become part of an amazing line-up of team members dedicated to pushing the boundaries of possibility and shifting the PC gaming industry’s status quo! We offer the chance to work within an environment where you will have the freedom and flexibility to take the reins on your career. So, if you’re someone who wants to see real career growth while testing your skills in a fast-paced environment free of micromanagement, then this is the place for you!
The Role: The Purchase Order Clerk (PO Clerk) will be responsible for drafting, editing, and submitting purchase orders to Glorious’ suppliers. PO Clerk will also be responsible for recording PO data into internal company systems, update systems as production progress, and track the completion and receipt of POs. The PO Clerk will report to the Production Manager as well present analysis to key players in the company. The PO Clerk will occasionally assist in production matters as well, when needed, and communicate with suppliers regarding the timing of PO completion.
Primary Responsibilities: Some of the duties that will be expected of this position include, but are not limited to the following:
Draft purchase orders and submit them to suppliers
Input purchase order data into internal company systems
Track the life cycle of every purchase order
Report on open purchase orders to management
Communicate with suppliers regarding production and timelines
Advise key players on purchase order choke points
Requirements
Skills and Requirements: These must be met to be considered for this role:
Associates Degree or 2 years of relevant experience
Strong communication skills
Independent working mindset
ERP experience
3PL knowledge
Knowledgeable in Microsoft Excel
Experience in Asana or a similar project management tool is preferable
Job Summary: Perform data entry of cases received via email, fax, or postal service. Monitor and perform activities required to fulfill the periodic regulatory reporting requirements for clients. Maintain distinctive quality and commitment as the operating philosophy in carrying out all processes. Continually seek out ways to enhance customer service experience both internally and externally.
Essential Functions:
Drug Safety inbox of client communication and assist with triaging questions
Case Entry
Enter new cases into the safety database and all new case information for existing cases received from clients via email or postal service
Attach new follow-up files to Case Explorer and ARGUS
Enter reportable literature cases
Regulatory Reporting
Complete MedWatch activities including final review, monitoring MedWatch completion and submitting to the client or FDA as appropriate
Update Safety Database case notes when applicable
Generate third-party manufacturing reports
Product Complaint
Coordinate retrieval process for select client companies
Monitor and coordinator Master Reports for annual literature reports and submit to client
Monitor reporting requirements for SDEA when applicable
Other duties as assigned.
Necessary Skills and Abilities:
Proficient computer knowledge and computer keyboarding skills
Computer data entry experience
Excellent attention to detail
Strong verbal, written and interpersonal communication skills
Strong organization and prioritization skills, able to multitask
Flexibility to adapt and meet fluctuating business priorities
Ability to work independently and within a team
Education Requirements:
Preferred: Post-secondary non degree award (Nursing Assistant, Paramedic, EMT, Pharmacy Technician, Veterinary Technician)
Experience Requirements:
Preferred: 2 years of healthcare related work experience
Preferred: Familiar with Microsoft Office Suite (Outlook, Word, Excel)
Preferred: Experience working with safety databases
Oversee the maintenance of purchase orders and data for a selected group of vendors, while assisting Inventory Control Specialist with placing orders and communicating with vendors.
Responsibilities:
Create purchase orders in various systems
Contact vendors to obtain information regarding purchase order due dates, costs, etc.
Daily data entry to maintain sku or purchase order information
Send order confirmations to vendors
Resolve invoicing issues in a timely basis
Resolve EDI error issues between the company and vendor
Work with Retail stores and/or Distribution Centers to resolve discrepancy issues
Work various reports pertaining to purchase orders or system information
Follow and support departmental policies and procedures
Other duties as assigned
Qualification Requirements:
Proficiency in Windows, Excel, and Word
Ability to train in AS400 (specifically Commercial Ware and JDA MMS)
Strong verbal and written communication skills
Flexibility in schedule to meet deadlines
Handle and coordinate multiple tasks at once
Ability to work well alone or with others with minimal supervision
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. As a Social Media Support Representative you will monitor Twitter, Instagram, Facebook and other social platforms to identify and respond to posts that require assistance from the WHOOP Membership Services Support Team. You will provide direction, support and ensure all members are addressed in a timely manner and provide world class service & assistance. This is a full-time remote position with shift times that will change on a quarterly basis. Shift times will vary within the normal hours of business operations. Some shifts may include night times and/or weekends. The pay rate for this position is $18/hour, with opportunities for overtime. WHOOP will provide all the necessary equipment, including a WHOOP strap and membership. WHOOP offers competitive benefits, including generous PTO and Recovery days. Opportunities for growth and development within the company.
Responsibilities:
Assist with customer inquiries and escalations via Twitter, Facebook, Facebook Groups, and Instagram within our Social Media platforms
Ensure maximum member satisfaction through precise, timely, and on brand interactions across all platforms
Identify product opportunities to improve the member experience and assist in preparing and delivering proactive messages to the member as appropriate
Research and escalate problems and issues when appropriate, log bugs, and troubleshoot technical problems and direct members as necessary
Provide feedback to management regarding changes and updates; including upgrades, functionality and member support issues
Pinpoint emerging member trends in real-time to elevate as call-to-action/user-generated brand engagement opportunities
Qualifications:
1+ years of experience in customer service or account management supporting a product/solution; social platform experience (Facebook, Facebook Groups, Instagram, Twitter, etc.)
Ability to work remotely with reliable internet access
Contemporary understanding of social media channels and best practices, including, but not limited to Instagram, Facebook, Facebook Groups, Twitter, and Tiktok.
Experience in B2C social media marketing and understanding of the difference between professional and personal use
Competency in SMMS and intelligence tools, Sprout Social preferred
Ability to research and provide a timely response to member issues
Demonstrated comfort working with multiple tools simultaneously
Demonstrated collaboration skills and excellent organizational and communication skills
Ability to thrive in a dynamic, fast-paced, team-based environment
Ability to flourish within a startup environment and adapt to change
NOTE: The qualified applicant must reside in one of the following states to be considered: AL, AZ, CO, CT, D.C., FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NJ, NH, NV, OH, OR, OK, PA, SC, TX, UT, VT, VA, WA, WI.
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Ticket Customer Support! Do you have a Ticket Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. This project involves delivering customer support and technical support via email, for users of a dating site. This is a challenging, but rewarding, project! Hours:Flexible timesEspecially seeking availability Friday – Sunday. Commitment:10 hours per week90 days
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
What We Are Looking For:
great at troubleshooting
great at providing excellent customer service
familiar with Zendesk
able to work 10-15 hours per week although more is welcome
reliable with no history of attendance issues
able to be self-sufficient, think & write critically, and has excellent written communication skills
familiar with or have used some form of dating apps
able to commit to a minimum 90 day period on the project
able to access an Android or IOS device that can run the app
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects.
Interested in online communities, internet culture, and working with kids? We’re seeking community moderators to work with the Scratch Team. Scratch Moderators help keep Scratch a safe, trusted, and friendly environment.
Millions of children (ages 8 and up), from around the world, create and share thousands of projects in the Scratch community each day. Moderators will gain valuable experience working online with youth in a creative, interest-driven setting.
RESPONSIBILITIES
Promote the values and core ideas of the Scratch project (such as inclusiveness, creative collaboration, and constructive feedback)
Review reported users, projects, studios, and comments for appropriateness on the Scratch website
Work with young people to help them understand what they did that breaks ourCommunity Guidelines
Determine when a person is or isn’t likely to be able to participate constructively in the Scratch online community
QUALIFICATIONS
Active participation in online communities, forums, or social media
Excellent writing and communication skills
Comfortable learning to use new software and websites
Strong online research skills
Good judgement and ability to consider issues from multiple perspectives
Able to work well independently, manage your time well, and stay focused while working remotely
Able to work well as part of a team and participate in group discussions
Not required, but nice to have: ability to read and write in multiple languages
This remote work can be done 24/7, with a set schedule which fits your life. Starting pay is $15 per hour. All candidates must be at least 18 years old and have authorization to work in the United States.
To apply, send a copy of your resume, links to one or more of your online presences, and cover letter to [email protected].
Have you ever fancied working in the social media industry but didn’t know where to start?
Are you savvy with social media?
Do you have great English written communication skills?
Answered YES to all of the above? Then, we want to meet you!
The Social Element is not your typical social media agency. Our number one focus is to provide business solutions for global clients through true human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including content, customer service, listening, reporting, and crisis management. We pride ourselves in having exceptional talent in our business. As the pioneers of social, we stay at the forefront by constantly creating, learning, and guiding.
Our relationships with our clients are true partnerships as we become an extension of their team: trusted, committed, leading.
Currently, we are looking for an English speaking Moderator located in United States to support our clients’ brands and make sure their online reputation is kept safe at all times. In this role, you’ll moderate user-generated content on allocated client sites, and write and post client-approved responses where required. You’ll be reviewing strong graphic images, and written content that violates the guidelines of the community. You’ll be also escalating content that falls within escalation processes (eg. child safety, bomb threats).
JOB IS FOR YOU IF
Fluency in written and spoken English.
You are a social media enthusiast. You are confident with digital technology, and you know the latest trends in social media like the back of your hand.
You’ll have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client’s policies and guidelines.
You have strong communication skills and you know how to “read” between the lines.
Your background experience comes from either community management, translation, moderation, customer service or social media management.
If you have experience working in the Insurance industry, that would be superb!
WORKING HOURS
A total of approx. 20 hours per week across weekdays and weekends with Saturday and Sunday being essential.
WHAT YOU’LL DO
Work autonomously to deliver an effective service for our clients, across a variety of social media channels
Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
Respond to complaints, queries, and to engage with the online audience
Be responsible for the reputation of the brand online
Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
Collate and share feedback and insights gained from social media management of the client’s channels
Complete shift reports (internal reports) accurately and on time
WHAT TO BRING
You’ll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
Attention to detail is a must, as you’ll be publishing content publicly online
Experience of using Facebook, Twitter, Instagram and YouTube; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
Adept at collating and analysing social media data for client reports
In-depth knowledge of social media platforms and their audiences
Confident using, and learning about new social media technology
HOW TO APPLY
If all this sounds like you, simply upload your resume and a covering letter (or a link to your cover letter video if you prefer).
We are seeking a detail-oriented data entry operator to compile, capture, and maintain our digital database. As a data entry operator, you will be required to compile, merge, and format documents for data entry, check documents for errors, input data and update the database, and manage the digital filing systems.
To be a successful data entry operator, you should possess excellent typing skills and be attentive to detail. Skilled data entry operators should be able to quickly identify data errors and demonstrate precision in their work.
Pay: $17.00 – $22.00 per hour.
Data Entry Operator Responsibilities:
Gathering, collating, and preparing documents, materials, and information for data entry.
Conducting research to obtain information for incomplete documents and materials.
Creating digital documents from paper or dictation.
Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies.
Capturing data into digital databases and performing regular backups.
Updating and maintaining databases, archives, and filing systems.
Monitoring and reviewing databases and correcting errors or inconsistencies.
Generating and exporting data reports, spreadsheets, and documents as needed.
Performing clerical duties such as filing, monitoring office supplies, scanning, and printing as needed.
Data Entry Operator Requirements:
High school diploma or GED.
1 year experience as a data entry operator or similar.
Excellent typing abilities.
Excellent time management and multitasking abilities.
Proficiency in data capturing and office management software such as MS Office and Google Suite.
The ability to manage and process high volumes of data accurately.
Good understanding of databases and digital and paper filing systems.
Knowledge of administrative and clerical operations.
Keen eye for detail and the ability to concentrate for extended periods.
Excellent verbal and written communication skills.
Remote opportunity:
This position can be done entirely remotely as long as the team member has access to a fast, reliable internet connection and a dependable cell phone connection. A quiet/uninterrupted workspace will be needed as well to ensure a seamless transition.
REMOTE – USA /JOIN THE MODS – NEW MODS /CONTRACTORAPPLY FOR THIS JOBModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Moderation! Do you have a Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. On this project, our client is a video live streaming service. The site primarily focuses on video game live streaming, including broadcasts of e-sports competitions, in addition to music broadcasts, creative content, and more recently, “in real life” streams. Our mission is to provide moderation support for dedicated events, so event organizers can focus on their production and allow us to handle live chat moderation. We’re looking to build a stellar team and keep the same mods for future events. We hope you’ll be ready and available to take on short term streaming moderation with 7-14 day’s notice, at varying times of the day, any day of the week. Hours:Vary from event to event Currently seeking to specifically fill:Friday 9/17 from 10pm to 1:15amSaturday 9/18 from 3pm to 1:15amSunday 9/18 from 3pm to 1:15amWednesday 9/22 from 1:30pm to 7:30pmFriday 9/24 from 12:30pm to 5:30pmSaturday 9/25 from 8:30am to 1:30pmSaturday 9/25 from 11:30am to 8:30pm
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
Responsibilities:
Moderating live streams on Twitch website
Using bots and tools provided by Twitch to keep control of the flow
Following approved processes and adhering to strict client guidelines
Providing thorough and accurate documentation for each action
Keeping up to date on all procedures
What We Are Looking For:
Live Stream Moderation experience is a must
Familiarity with Twitch tools (Moderation viewer & Automod)
Aware of online trends & languages, superb communication skills
Must be fluent in 1337 5p34k (leet speak, online jargon)
Must be fluent in written English
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.
Why Employee Experience at Vacasa
We cultivate Vacasa’s culture. Our employees are the heart of our product, and our job is to take care of them all. We’re the thread connecting our growing global family as we balance the needs of every employee—whether they work across an office or across an ocean.
What we’re looking for
The Leave of Absence Administrator will track and maintain all leave of absences, including but not limited to: Personal leave, Workers Compensation, FMLA, Parental Leave, Military, COVID Quarantine and Disability.
You will be responsible for gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use. This includes getting appropriate medical certifications and communicating with employees, HR Business Partners & Managers.
What you’ll do
Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and their managers during leave as needed. Advises managers and employees on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits, within the framework of FMLA, ADA, and all other applicable regulations
Daily tasks include: Responding to inquiries, updating and processing of leaves, leave changes, data entering in the UltiPro HRIS system, handling the LOA Inbox, communication with business partners and other tasks to ensure smooth and efficient processing and a high level of customer service
Updates leave status on LOA workbook and pulls reports as requested, which may be required for tracking, medical insurance payments & reconciling insurance payments as needed
Manages all administrative aspects of leaves to include tracking hours used/taken and working closely with Payroll to ensure that pay is accurate and correct
Coordinate with workers compensation administration provider on new & existing claims, handling delivery of any state and provider forms to injured workers, submission of pay related information on modified duty cases & referrals for transitional work
Partners with insurance carrier to support Short and Long Term Disability claims administration
Compensation
$24-26.50/hr
What you’ll need
Leave of Absence administration experience with federal and state regulations including but not limited to FMLA, ADA, HIPAA
2 years of experience in administering leaves in a high-volume, multi-location corporation preferred
Excellent interpersonal, written and verbal communication skills
Proficiency in G-Suite preferred
Professional and personable with the ability to exercise sound judgment when dealing with sensitive and confidential matters
Attention to detail
If remote, ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, DE, FL, GA, HI, ID, IL, LA, MA, MD, ME, MI, MO, MT, NC, NH, NM, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, or WY
Wantable is looking for stylists willing to creatively connect customers’ style needs with inventory/data to deliver custom-styled boxes of clothing (and accessories) called Edits. This position is part love, part data, and totally personal.
Our team has a full-time position for stylists looking for a career. We also offer part time positions if you can’t commit to 40 hours per week. We offer work from home flexibility–especially during the current climate.
Starting Pay $13.00/hour
Now hiring in WI, IL, WA, SC, NV, FL, MN
Requirements
You’ll be responsible for:
Styling customers using available inventory/data on unique preferences, feedback and purchase history
Communicating with customers to understand their lifestyle and current wardrobe needs
Writing thoughtful notes, personalized to individual customers
Building genuine relationships through exceptional customer service
Meeting both individual and team goals
Being the voice of our customer, and radiating it through the company
You’ll be a rockstar in this role if:
You’re comfortable styling customers all day on a virtual dashboard
You’re driven to maintain high performance in number of products kept, customer satisfaction and average order value
You’re driven by data to make quick decisions
You have the ability to empathize with customers, and always have them top of mind
We want you on our team if you:
Have an excellent understanding of style, current trends and outfit building
Enjoy creating personal connections
Display excellent problem-solving skills with an ability to make decisions quickly with a strong point of view.
Easily adapt to change in a fast-paced, goal-driven environment
Demonstrate written and verbal communication skills
Manage time efficiently with minimal supervision
Are self-motivated, and actively work on self-development
Obtained a High School Diploma or GED equivalent
Preferred experience, but not necessary:
Experience working in retail, fashion, customer service or ecommerce
Working knowledge of Chromebook and Apple technology
Familiarity with Google products (Drive, Gmail and Docs)
The Quality Analyst is responsible for ensuring compliance and production standards are consistently maintained. The QA will partner with the supervisor to evaluate team members based on QA trend reporting to provide effective coaching/feedback to agents where applicable. QA’s will be expected to measure daily team performance and quality standards based on established call center metrics and benchmarks.
Responsibilities
Evaluate recorded calls to identify areas of service delivery that did not meet performance standards
Provide timely feedback to Quality Manager, Call Center Operations, Call Center Leadership and assigned Agents
Provide timely coaching to agents in conjunction with Supervisor to ensure continuous improvement
Collaborate with Quality team to maintain quality standards and ensure proper evaluation methodology
Ensure compliance with BroadPath, Client, and HIPAA Regulation
Basic Qualifications
Experience measuring employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Excellent verbal and written communication skills
Ability to remain focused and productive each day though tasks may be repetitive
Preferred Qualifications
Previous successful Work at Home experience
Our Quality Analysts will enjoy the following benefits:
Paid Training & Weekly Pay!
Access to BroadPath’ s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401k
Bhive kit; includes web camera which allows you to join our Connected Culture!
In this role, you’ll learn to work directly with clients through email and provide personalized support across our proprietary platforms. You’ll challenge your critical thinking skills as you balance the needs of our clients and our business. You’re empowered to make the best decision for each situation by thinking creatively and providing a customer service experience that feels too good to be true (but is really that good!).
YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE…
You’re passionate about creating amazing client experiences through effective communication
You’re interested in a role with growth opportunity and are ready to begin our onboarding program with built-in promotion at proficiency (4-9 months)
You want to join an organization that embraces personal development and growth through individual weekly feedback and coaching sessions with your manager, ongoing training and development opportunities, and open communication tools for you and your peers
You want to grow your written communication skills and expand your skillset through internal opportunities
WE’RE EXCITED ABOUT YOU BECAUSE…
You have excellent written and verbal communication skills
You have experience with de-escalation and service recovery in a client-facing environment
You are a quick learner who is tech-savvy and open to learning and working with new tools
You are goal-oriented and prefer to work in an environment with a high level of accountability to clearly defined goals
You are comfortable using or learning both MacOS and G-Suite (Google Docs, Gmail, etc.)
You are a natural problem solver who is known for your creative solutions
You are able to work non-standard business hours that may include evenings until 8PM, weekends, and holidays
You are capable of navigating between multiple client interactions and internal systems while working toward clearly defined customer service goals
You want to provide personalized and compassionate support that aligns with our company brand and voice and directly impacts our client retention
Ipsos is the world’s third largest market research company, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. We serve more than 5000 clients across the world with 75 business solutions.
Founded in France in 1975, Ipsos is listed on the Euronext Paris since July 1st, 1999. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD).
Data Entry Processor for our US Mail team in the Chicago office. This is a part-time hourly position at 30 hours per week; successful candidate has the option of working remote on a temporary basis until early January 2022.
Position Summary
Data entry of mail surveys with primary responsibility to process work using the Data Capture software system. The Data Entry Processor is expected to be able to work independently. The Data Entry Processor will be assigned projects by the Data Capture Project Manager and complete data entry projects to ensure that objectives are met.
The data entry position involves keying data from an imaged document. Data Entry Processors evaluate marks, as well as key hand written and machine generated entries. Accuracy is very important. Meeting client deadlines is also a very important aspect of this position.
Key Responsibilities
Minimum 7000 keystrokes per hour with a high degree of accuracy
Work on new and on-going projects and ensure that client deadlines are met
Provide problem resolution skills
Work closely with team members
Perform in relation to service standards and requirements
Ability to identify potential issues and be proactive in resolving them.
Willingness to work in front of a computer for extended lengths of time.
Ideal Candidate has the following Skills and Experience
High School Diploma required and/or applicable business experience (1-3 years preferred)
Strong oral and written communication skills.
Able to prioritize and meet tight deadlines.
Ability to actively manage multiple tasks and team workflow
Excellent PC skills including MS Office
Possess a willingness to help others.
Strong interpersonal and communication (written and verbal) skills
Detail-oriented, Aptitude for details
Ability and eagerness to learn and accept new responsibilities, and a team player attitude
Well organized
Remains level headed under tight deadlines
Willing to work overtime including some Saturdays, when workloads peak with no advance warning
As a Cash Application Specialist, you will be responsible for accurately applying customer payments to open accounts and associated invoices.
This is a part-time opportunity with flexible hours (20) to accommodate any work or school schedule! This position is primarily a work from home role.
In this role you will:
Process daily payment exceptions in both SAP and High Radius Accounts Receivable system.
Apply Non-POS customer credit card payments accurately and according to customer specifications.
Review and accurately post Accounts Receivable journal entries; issue customer refunds as submitted by financial personnel.
Review and correctly apply all miscellaneous customer account application requests received via the SAP workflow system, ensuring compliance with appropriate General Instructions.
Clear vendor product certificates against posted customer deductions; clear customer account postings for Tax on Cash Discount as directed.
Identify improvement opportunities and assist in implementing improvements.
What you bring to the table:
High School Diploma or GED required; Four year degree: Accounting, Finance, Economics, Marketing or Business Administration preferred
Basic knowledge of Microsoft Excel; knowledge of SAP a plus
Understanding of debits and credits as related to Cash Application and Accounts receivable; knowledge of lockbox post processing a plus
Interpersonal and communication skills with ability to work independently or as a member of a team
Strong organizational skills with the ability to multitask to effectively prioritize and manage workflow
Ability to deal with confidential information, including internal and external data, and communications
Ability to communicate clearly and concisely via phone, email and in person
Ability to multitask effectively, manage processes, and meet deadlines
Ability to assess a problem and promptly resolve it or escalate as needed
The expected rate of pay for this position is $16.87 hourly – $19.83 hourly.
The Cash Posting Representative I remote position is responsible for the posting and reconciliation of daily cash deposits received by Mercy. Cash Posting Representatives I must be able to accurately and efficiently post a high volume of cash transactions across all lines of service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
Minimum Required Qualifications
Education:HS Degree or Equivalent
Preferred Qualifications
Experience:Prior Revenue CycleHealthcare billing or insurance
Other Skills and Knowledge:
Basic Microsoft Excel and Word knowledge.
Computer and keyboarding skills
Communication and customer service skills
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
Do you like staying up to date on the newest electronics and gadgets? Do you enjoy being in the know about the coolest new releases and being on the forefront of information on the newest and hottest video, audio and smart home technology? Have you ever wondered how all the content online is generated and by who? If you answered yes to the above, then we want you to join our awesome digital catalog team.
AVB Marketing is currently in search of a passionate Catalog Data Entry Specialist to join our growing team! This role is essential for populating our client websites with products, imagery and data to help drive customer interaction and transactions.
Responsibilities:
Populating new products into our database
Ensuring that images, specs, product info, and manuals are accurate and meet AVB Marketing’s standards
Auditing product data to ensure integrity and quality
Developing an understanding of product features, history, design method, and other characteristics by researching manufacturer websites, catalogs, and assets
Updating products on live websites
Stepping up for special projects as assigned
Qualifications
Knowledge & Skills:
Attention to detail and accuracy is essential
Proficiency in Microsoft Office with Excel knowledge
Ability to consistently meet project deadlines
Ability to multi-task on various projects
Ability work in a team as well as independently
Excellent communication, project management, and organization skills
As a Data Quality Assurance specialist, you will be part of an operations team that helps to ensure school partners, teachers, and students have accounts configured for success and stakeholders have the data insights they need to make informed decisions. This role involves contributing to various projects including school account and system set up, reoccurring and ad hoc reporting, customer and technical support, and other tasks to help provide a world-class customer experience.
About Edgenuity
Imagine a world where all children have an equal opportunity to acquire an excellent education. That`s the Edgenuity mission. Founded in 1998, today Edgenuity partners with schools to provide award-winning curriculum to millions of students in school districts across the U.S., and we`re growing! As the leading provider of digital curriculum and instructional services, Edgenuity empowers students, educators and school districts to achieve success in a variety of online and blended learning models.
A Day in the Life as a Data Quality Assurance Specialist
As a Data Quality Assurance Specialist, you will help with a variety of projects and task. Some of these task might include creating new teacher sections within the student information system, reviewing workbook order request and submitting orders for processing, generating a report of enrollments that failed to successfully activate from the SIS to LMS and taking action to proactively resolve errors, importing a file with a list of new students, and generating a usage report of course enrollments taken during a semester for billing purposes.
Qualifications
– Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
– Highly motivated, customer centric with excellent detail/accuracy, verbal and written communication skills.
– Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
– Typing 40wpm. Proficient in Microsoft Excel, Word, and Outlook
Compensation
$17.00 per hour to start. We offer a very competitive salary and excellent benefits choices, including 10 health, 6 dental, and 4 vision plans to choose from and a variety of ancillary benefits. We contribute to an employee`s HSA account and 401(k), and provide at no cost to employees; life insurance, short-term disability, and long-term disability. But even more importantly, we`re a great place to work!
Work Schedule
This is a full-time work from home position with a typical schedule of Monday through Friday 9 A.M to 5 P.M.
Summary: This is a temporary assignment lasting approximately 4 months. The temporary employee will be use Data Entry skills to ensure that all healthcare accounts assigned are worked both accurately and timely. These functions are performed in accordance with applicable laws and regulations, as well as in compliance with all policies and procedures.
Responsibilities:
Assisting in maintaining inventory within assigned queue with no backlogs and ensuring daily productivity standards of assigned accounts are met.
Update insurance eligibility and coverage benefits on assigned accounts in order to support hospital billing of clean claims to insurance companies.
Accurately and update patient / insurance demographics
Assist on special projects as assigned, such as missing payment research, etc.
Documenting accurate and appropriate notes on corresponding systems as needed.
Performs other related job duties as required.
Education, Experience and Competencies, Requirements:
Ability to work remotely
Knowledge of healthcare insurance benefits, eligibility and patient liability conditions.
Intermediate skills in Microsoft Office (Word, Excel, Outlook)
Hospital Patient Accounting System knowledge preferred (EPIC and/or Artiva)
We are looking for a talented individual to work on the team that keeps content flowing at RealSelf. As a Content Moderator, you will be responsible for ensuring that user-generated content (including reviews of medical procedures and doctors, questions, and discussion forums) is moderated and published in real time, allowing RealSelf community members to make smarter, informed decisions about their healthcare choices.
In this role you will:
Moderate user-submitted content for adherence to RealSelf guidelines
Contact customers and help them clarify or revise incomplete or inappropriate content
Maintain empathy for the customer experience, providing guidance to ensure they have an easy, personal and trusted experience on RealSelf
Meet and exceed personal and team metrics for processing times, quality, volume, and more
Categorize and tag content so users can easily find what they need
Safeguard the community from spam/scams and content that violates RealSelf guidelines
Find and advocate for efficiencies and product improvements that make RealSelf easy, personal and trusted for consumers
Troubleshoot and report bugs
Support customers through chat and email support channels
Summarize and escalate complex issues to the management team
Stay up-to-date with modern beauty, treatments, conditions and healthcare trends
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
About You:
This role requires an individual with a unique passion for working quickly and efficiently through a volume of work. You are intrinsically motivated by quality and quantity in your work, without sacrificing empathy for every customer you contact. If the best part of your day is putting your headphones on and tackling a to-do list, this is the role for you.
Customers on our site are taking a highly personal journey to improve how they look and feel. You’re the person at RealSelf who will help them share their experiences and find their voice in the community.
The ideal candidate will have prior experience in a detail-oriented environment focused on efficiency, like data entry, inventory or other data processing environments. A demonstrated ability working with customers and/or data in sensitive areas like healthcare or finance is a plus. The successful candidate will also be able to work collaboratively within the operations team and across the company.
You may be the right fit if you have:
The ability to focus on a repetitive task for several hours without sacrificing quality or speed
Fantastic time management skills and a drive to “get things doneâ€
Fast and efficient reading and comprehension skills
Strong written and verbal communication skills
Excellent typing ability and data entry skills
The ability to retain information and pivot quickly when processes change
Diplomacy skills that you use to convey difficult information to others
Discretion around sensitive content on the site (e.g. nudity, medical conditions)
Strong prioritization skills
Work Environment:
This fully remote role is open to candidates in most states. Working remotely from a primary residence outside the United States is currently not permitted.
We believe in inclusiveness, equal pay, and giving back. With COVID-19 we have become a more remote and distributed workforce that understands the value of internal connections and collaboration across all teams.Â
Do you enjoy working in a fast paced work environment with lots of room to grow?
Our Billing Processors accurately and proactively maintain new and current customer records, finalize past customer accounts, and aide in monthly reporting. We value taking initiative here at Conservice, so an ability to self-manage to meet deadlines is a high priority. If you’re looking for an opportunity to use your problem-solving skills in a professional environment, then apply to be a Billing Processor!
Responsibilities:
A normal day in this job involves:
Gathering utility bill information and inputting data into Conservice software.
Verifying accuracy of bills by running quality checks.
Auditing community vacancy reports to verify up-to-date occupancy.
Required Skills:
You should consider applying if:
During stressful situations, you remain composed and think on your feet.
Able to explain complex ideas using clear, professional language.
An advanced attention to detail is one of your strengths.
Capable of independently analyzing and reasoning to make unaided decisions.
Comfortable using a computer, Google Drive, and Excel.
We’re now hiring a Data Entry Specialist to support our sales team on a 6 month to 1 year contract basis.
Who You Are
You are personable, organized, thorough and comfortable working independently. Time management is one of your strengths! You bring a keen eye for detail and the ability to stay interested and engaged in routine tasks. You are looking to learn all you can about how a business runs in order to further your professional development.
What You’ll Do
Enter sales data into Loopio in an accurate and timely manner
Partner with other groups in the organization to obtain information needed to complete Loopio questionnaires
Develop, follow, and educate the team on data entry processes in Loopio
Provide timely and consistent back end support for day to day sales and operations tasks
Ensure integrity of data in Loopio, as well as Salesforce, Confluence, and Seafile as needed
Why Bishop Fox
Bishop Fox offers competitive salary, training, flexible schedules, and a one-of-a kind environment. If you’re looking for opportunities to grow professionally, this is the place. You will work side-by-side with a very talented group of cyber security professionals in delivering a killer customer experience and meeting our aggressive growth goals.
Your Experience
The following is a list of skills and traits that describe you. If you have most of these, we’d like to speak to you:
Accomplishments and Expertise
Effective written and verbal communication skills.
Detail-oriented and excels at prioritization and multi-tasking.
Strong problem-solving skills identifies information needed to clarify a situation and seeks that information from appropriate sources.
Results oriented: has a sense of urgency about getting work completed.
Identifies opportunities to improve processes and workflows.
Navigates unusual hours and last-minute requests with flexibility and calm.
Team player mentality with the ability to work as a self-motivated individual contributor.
Able to successfully work within a matrixed environment.
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Social Media Engagement! Do you have a Social Media Engagement background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. Do you enjoy social media engagement? Come check out this project! Project Hours:During prime gaming hours. Commitment:10 hours per week (minimum), with at least 4 hours on the weekend (Saturday and Sunday)90 days Especially seeking availability:7 pm and 10 pm PST, one hour shifts
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
What We Are Looking For:
Proficient English speaker
Availability of ten hours per week, minimum
Social Media experience a plus!
Must be able to write custom responses using proper English grammar and spelling.
Be communicative with Management and team members while on shift. This project will be fluid with a lot of real-time updates!
Ability to engage with users using scripted and non-scripted responses while being accurate and highly efficient.
A love of games and an understanding of gaming forums is a huge plus!
Playing the game is required. Please be sure you have a PC with these minimum specifications:
Processor: Intel Core i3-3235 / AMD FX-6300 and better
RAM: 4GB
Operating System: Windows 7 / Windows 8 / Windows 10 x64
Video Card: NVIDIA GTX 460 / AMD R7 260 and better
DirectX Version: 9.0c
Free Disk Space: 35GB
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.Â
We’re looking for a Customer Support Representative who will play a critical role in ensuring our customers love Hatch! In this role, you’ll become a product expert responsible for helping customers use their Hatch apps and devices seamlessly. Ideal candidates are empathetic, great communicators who love helping people. We’re also looking for adept problem solvers who enjoy navigating tricky troubleshooting. Hatch customers need help getting better sleep around the clock, so this role will require scheduling flexibility, with either night or weekend availability and flexibility on holidays.
What You’ll Do
Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more.
Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes
Provide friendly, empathetic, and personalized responses to Hatch customers
Use Support tools and documentation to investigate and troubleshoot hardware and software issues
Own customer inquiries end to end by gathering information, gaining deep understanding their issues, and providing solutions
Work collaboratively with your peers, product, and engineering teams to resolve issues and track bugs.
Who You Are
Super customer focused! You love turning someone’s day around and you’re constantly looking for ways to improve the customer experience
You’re a great communicator who knows how to translate complex technical information into a simple language
You love owning a problem end to end by using all the resources at your disposal but you also know when to ask for help
You’re efficient and organized; you don’t let things slip through the cracks and you’re always finding ways to do things faster and better
You’re adaptable to change, you know how to roll with the punches and enjoy innovating and trying new things
You’re a self-starter who is focused and productive in a remote work set up
You have a four year college degree or equivalent experience
Bonus if You Have
1 – 2 years of Customer Service experience
Experience in high growth technology company
Interest in gadgets and new technology
Why You’ll Love Working at Hatch!
We are certified as A Great Place to Work! 96% of our employees have reported that Hatch is a great place to work.
We have an amazing leadership team that truly values its employees and lives our company values each and every day.
We delight our customers with something everyone needs; a good night’s sleep!
Our team is collaborative, fun, and brilliant!
Opportunity to make a large impact in people’s lives
We are backed by world class investors including True Ventures and have strong revenue growth
We take let you take care of what you need by offering a flexible/remote work environment
We also take care of you through our comprehensive compensation package and many other perks and benefits including:
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 49th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
Must maintain a general understanding of policies and procedures
Possess strong interpersonal skills using tact, patience and courtesy
Maintain the ability to collect, research, organize and analyze data
Possess the ability to work as a team member, but also independently at times with limited direction
Successful at working in a fast-paced environment
Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and time lines
Required Experience:
High School Diploma or equivalent required
At least one year prior experience in the areas of data entry or other related field. Will accept equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
Must be proficient in data entry skills including keyboard, mouse, 10 key pad
Basic knowledge of Microsoft Office
Successful candidate must be able to work the following schedule:
Monday: Starting time 2:30 am until completion of work
Tuesday – Saturday: Starting time 4:00 am until completion of work
Literably is an elementary reading assessment that generates data for teachers after students read out loud into a device, streamlining the process of early literacy screening, progress monitoring, and diagnosis.
Job Description
Listen to audio recordings of students reading and transcribe reading errors.
Make over $10 per hour
Work from anywhere
Make your own schedule
No experience necessary
Help kids
We ask applicants to do a short sample task (~30 minutes). You can complete the sample task in 3 quick steps:
Create an account at literably.com/scorer-signup
Read the instructions at literably.com/instructions
Score a total of six training recordings.
Qualifications
None. We hire based on the sample task.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Corporate Tools in Post Falls, Idaho is adding new team members to our Digital Mail Team. What would you be responsible for as a valuable member of our Digital Mail Team? You will be responsible for auditing and verifying our clients business information, our systems information, and many large sets of data within our software architecture. This is a thinking job. The documents you’ll be managing can be challenging, diverse, large, and different on every occasion. The data you touch affects hundreds of thousands of businesses in real time. This position will also be cross-trained in other responsibilities. This position is fully remote but due to payroll purposes, to be eligible for this position, you must live in either Washington, Idaho, Montana, Oregon, Wyoming, Utah, Arizona, Colorado, Oklahoma, Florida, Delaware, or Texas.
Wage:
$14 per hour — Initial review at 6 months with up to $2/hour raise option
Benefits:
100% employer-paid medical, dental and vision for employees
Annual cost of living increase
Annual review with raise option
18 days Paid Time Off
Employees transition to flexible time off after 5 years with the company. Not accrued, not capped, take time off when you want.
4 paid holidays off of your choosing
Paid Maternity and Paternity Leave
4% company matching 401(k) with no vesting period
Quarterly “Work Wherever” allowance
Use to make your remote work wherever set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself… really, whatever.
Creative environment where you can make a difference
No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won’t cost the company much money because you won’t use it.
Trail Mix Bar — oh yeah.
Responsibilities:
Uploading documents into clients accounts accurately and in a timely manner
Auditing accuracy of large data sets within our software
Maintaining large data sets
Verifying client information
Verifying state agency information within our software
Helping customer service staff with data projects
Requirements:
Desire for accuracy
Ability to perform complex searches
Willingness to help others and be part of the team
Airtable is seeking an enthusiastic Customer Support Advocate that will be responsible for Tier 1 support to help enable our customers! We’re looking for someone who is highly empathetic and whose passion is providing people actionable solutions. This role requires a love of learning and clear-writing skills.
We are currently hiring Tier 1 CSAs who are willing and able to work 9:00am – 6:00pm PST
What you’ll do
Provide exceptional customer service helping everyone—from nonprofit managers to Fortune 500 executives—realize their goals through Airtable.
Handle all of our tickets with the ability to answer any and all Tier 1 questions in regard to Airtable, ranging from billing questions to general product knowledge inquiries, and escalating to Tier II when troubleshooting capacity has been reached or recognizing when the issue is a bug.
Develop deep customer intuition to empower Airtable’s customers to achieve their goals.
Relay customer feedback and highlight improvement opportunities to inform future Product, Growth, Marketing, and Customer Support initiatives.
Who you are
Confident handling customer support live (eg. chat, screen share) or asynchronously (eg. email)
You approach every situation with high empathy.
Written communication is your forté; you can distill complicated topics into something clear and succinct.
Problem solving excites you
You believe great customer support can transform a user’s experience.
You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you.
You have 1+ years of professional experience, ideally in a fast-paced environment.
Bonus points if
You previously worked in a customer-facing role.
You have experience setting up and using Airtable (personally or professionally).
We are looking for individuals who have deep Airtable experience, enjoy being in consultative creative problem-solving roles, and who are passionate about providing people actionable solutions.
Airtable is on a mission to democratize software creation and empower anyone to “create anything.” Enterprise Customer Support Advocates play a powerful role in our mission by working side by side with Airtable’s amazing Enterprise-plan customers to educate, resolve issues, collaborate on product scenarios, and optimize their most important base designs.
As a member of our Customer Support Advocate, you will craft, troubleshoot, and optimize powerful workflows for customers across a wide range of industries and multiple stages of development to help them maximize the value of Airtable within their teams. Each customer has unique needs and you act as their trusted, dedicated resource, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they work. You will develop strong relationships with our business partners and work with Customer Success Managers, coordinating every aspect of our support interactions with these customers, from the first contact to final resolution.
You’ll also use your unique vantage point into customer preferences, pain points and best practices to identify expansion and workflow optimization. Just like Lego blocks, what our customers build with Airtable is much more than the sum of its parts. No team knows this better than our Enterprise Customer Support Advocates, who act as consultative problem solvers to our largest customers, serving as a bridge between their needs and our product.
What you’ll do
Provide targeted customer support at pivotal points in a customer’s lifecycle (ie. new-purchase, expansion opportunity, customer-retention)
Handle all types of tickets, answering Airtable related questions, ranging from base design to formula creation, and escalating issues when needed.
Confident handling customer support live (eg. chat or screen share) or asynchronously (eg. email) support for an increasing area of domain expertise to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
Anticipate customer needs and problems before they surface; develop deep customer intuition to empower Airtable’s customers to achieve their goals.
Learn about customer’s business priorities and guide them on how to best leverage the Airtable product with consultative high-touch support, scheduled troubleshooting, workflow conversations, base-builds and optimizations, and by answering existing questions with the goal of training the trainer. Partner with Customer Success and Sales to further our customer’s success.
Proactively surface customer feedback and highlight improvement opportunities to inform Product, Growth, Marketing, and Customer Support initiatives.
Who you are
A love for Airtable and past experience with the product (personal or professional!)
You have 2+ years of client management, support or consulting experience, ideally in an enterprise-focused role at a B2B technology company. You have a track record of creating a significant impact for your customers.
You are an exceptional written and verbal communicator.
Problem-solving excites you! You dig in to learn the “why” behind the “what.” You thrive in technically complex or nuanced situations.
You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you.
You enjoy building strong relationships and partnering with a range of customers from individual business owners to C-level executives
You are consultative and able to navigate the complexities and needs of customers across varied industries, team-structures, sizes, and lifecycle-stages.
You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers.
Bonus points if you have…
A strong interest and familiarity with various productivity tools
Experience at a small, fast-growing startup
What We Offer
We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 65%)
Complimentary One Medical membership for individuals and dependents
High deductible health plan with health spend account contribution
$250 monthly wellness stipend for you to invest in your overall wellness
Mental health support
Family planning support (fertility, adoption, and surrogacy)
Generous vacation and sick time
16 weeks of parental leave
Learning & Development: we offer a $2,000 per year stipend for your personal career development
We are looking for a Data Entry Specialist to join our growing team! This requires a motivated individual who is organized and can accurately manage and manipulate data from a variety of sources. In this role, the individual will be working with Sales data and should be comfortable working independently – and often with a high volume of data. The Data Entry Specialist will be aligned to work closely with the Sales Operations team as well as other cross-functional teams to qualify, research, organize and enter data into internal systems like Salesforce as well as Microsoft Excel.
RESPONSIBILITIES
Assist with ongoing data clean up in CRM databases
Assist with data migration related activities
Manage Sales Support ticketing of internal day-to-day requests via ServiceNow
Research contact and company information across various databases such as LinkedIn and ZoomInfo
Update/add contact, company, and territory information in Salesforce
Create, merge, and assign accounts and contacts in Salesforce
Assist with other needs as they arise, related to Sales and Marketing administration / data entry
QUALITIES OF A SUCCESSFUL CANDIDATE
Formal Education and Certification
Bachelor’s Degree in a business-related discipline preferred
Knowledge and Experience
One to three years of successful business experience
Experience with Microsoft Office Tools
Personal Attributes
Excellent verbal and interpersonal skills
Able to work independently
Able to work in fast-paced environment
Results-driven
Detail-oriented
Able to multi-task
Flexible and adaptable
Legally authorized to work for any company in the United States without sponsorship.
WHO WE ARE
OneStream is an independent software company backed by private equity investors KKR, D1 Capital Partners, Tiger Global and IGSB. OneStream provides a market-leading intelligent finance platform that reduces the complexity of financial operations. OneStream unleashes the power of finance by unifying corporate performance management (CPM) processes such as planning, financial close & consolidation, reporting and analytics through a single, extensible solution. We empower the enterprise with financial and operational insights to support faster and more informed decision-making. All this is delivered in a cloud platform designed to continually evolve and scale with your organization.
With over 750 customers, 200 implementation partners and over 900 employees, our primary mission is to deliver 100% customer success.
We are equally fanatical about our OneStream family members (formally known as employees). We are a team in every sense of the word. Everyone here is approachable and excited to pitch in and help. We work hard and play hard. The right candidate is easy to get along with, always willing to lend a hand, excited about coming to work, and happy to contribute to the team. We have a casual dress environment and modern office.
WHY JOIN THE ONESTREAM TEAM
Transparency around corporate structure, salary, and benefits
Core value of customer success
Variety of project work (not industry specific)
Strong culture and camaraderie
Multiple training opportunities
Benefits at OneStream Software OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, Colombia, Turkey, Nigeria, South Africa, the UK, and Romania. It doesn’t matter where you live or what time zone you’re in.
Your main responsibility will be to create video tutorials to accompany our website’s documentation and blog. Ideal candidates will also have experience with WordPress and software development.
Flexibility & Remote Work
These days pretty much every software company is remote, but we’ve been doing this for over a decade. We don’t use Slack, we don’t have meetings, and we’re never going to ask you to Zoom into some bizarre and awkward social hour during your off-hours. This job will not leak into your personal life like so many other remote positions that blur the lines between work and home.
We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the morning, or the evening, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone. We don’t care where or when you work.
Our official time off/vacation policy is:
Update the availability calendar if you are not available to work for more than 2 days in a row.
Let your manager know if you will not be able to meet your agreed-upon hours per week or if you will not be able to deliver something on time.
Responsibilities
Record and edit videos on assigned topics.
Write a tight video outline that includes only what is necessary.
Prepare graphic assets and mock data.
Learn how our products work and how our customers use them.
Requirements
The only thing we really care about is the ability to create extremely high-quality videos. The more of these boxes you can tick the better, in descending order of importance:
Minimum availability of 20 hours per week.
Flawless spoken English, accents are ok.
Able to explain complicated, technical topics in simple terms.
Fast and hands-on learner. Able to quickly become familiar with our products and learn new things about WordPress, PHP, and related technologies.
How To Apply
Send an email to [email protected]. Use ‘Hiring – Tutorial Video Creator’ as the subject of your email. We would love to be able to reply to everyone, but we simply receive too many applications for that to be possible.
In the body content of the email:
Write a paragraph or two to introduce yourself, describe your experience with WordPress and video production, and let us know where you found our hiring post.
Include links to 2-3 videos that are most similar to what we are looking for. The videos must be a tutorial for some sort of software or technology, narrated by you. Here are some good examples of what we’re looking for in a tutorial video:
This position is available as a remote position. If you’re searching for a full-time, permanent work-at-home career, we’ve got an opportunity for you to join our fast-growing team! Currently, we are employing legal residents of the following states: (AL, AZ, AR, DE, FL, GA, KS, KY, MD, MI, MS, NV, NC, OH, OK, PA, SC, TN, TX, VA, WV, WI or WY). H-1B Visa Sponsorship Not Available, W2 only.
Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for entry-level candidates who possess strong writing and research skills to join our growing company as Content Editor. This role focuses on developing and editing engaging written and visual content for our website and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.
As a Content Editor, you will:
Write and edit in-depth product descriptions with the perfect blend of creative and technical writing skills
Enter shipping information and relevant product data into our database
Research and compile informative product buying guides to influence purchasing decisions
Regularly correspond with external vendors and internal departments to complete projects
Edit product descriptions, buying guides, and supportive text throughout our e-commerce website
Maintain quality control by reviewing content updates, marketing materials, and other site text and employee work
Manage an ongoing task list of buying guides, special projects, and several hundred product descriptions per week
Participate in team meetings and product trainings
Communicate with the Procurement, Site Maintenance, Photo, Video, Design, and SEO departments to complete projects on deadline
Attend conferences related to the food industry and develop a knowledge of the food service industry
We are looking for driven, motivated candidates who:
Have solid written and verbal communication skills
Are self-motivated to complete work assignments
Possess strong attention to detail
Are able to multi-task
Are receptive to feedback on their work
Take initiative to solve problems independently
Are willing to learn new tasks and new software
Can adopt our writing style
Have superior research skills
Are open to evolving with the role
Are willing to suggest improvements related to site features and ongoing projects
Are familiar with the Microsoft Office Suite, including Excel
We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular food service industry training from top manufacturers and product experts.
Our Pennsylvania headquarters feature an on-site fitness center, regular training sessions, game room, and the chance to cook and eat delicious meals in our test kitchen, outfitted with some of our newest and best professional restaurant equipment.
As a WebstaurantStore remote employee, you’ll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country both professionally and personally.
To qualify, candidates must have:
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 25mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.); PO Boxes are not supported; as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Work from home benefits include:
The essential computer equipment, such as hardware and software, needed to perform your job.
If you’re ready for a challenge, and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the Content Editor position with you! Submit your resume and apply online today.
The Contract Assistant is a role within the Clinical Assessment Contracts & Licensing Team. The ideal candidate will be computer savvy with a keen eye for detail. The candidate will be responsible for creating accurate data records that are easily accessible through a digital database. The candidate will be responsible for creating large numbers of metadata tags for translated documents without mistakes, verifying data by comparing it to source documents, and retrieving data from the database or electronic files as requested. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Qualifications
Great attention to detail.
Ability to following directions, take initiative, and make independent decisions.
Experience working in a team-oriented, collaborative environment.
Familiarity with Microsoft Office tools, especially Excel and SharePoint or other document management systems.
The opportunity: Parsley Health is seeking a Member Billing Associate to join our team. The Member Billing Associate will be focused on the oversight of our work with external billing vendors and payers, actively collecting payments from members for medical services, and monitoring the A/R and collections components of the business. You will also work with internal teams to resolve payment and billing issues. This role reports into the VP of Commercial Operations. What you’ll do:
Communicate with patients regarding outstanding balances, questions about their bills, and setting up payment plans when necessary.
Manage A/R follow ups and resolve billing errors with our external vendors.
Act as a liaison with internal and external partners to resolve claims and billing issues, including issues with pending, rejected or denied claims, submissions and collections.
Identify trends or issues and initiate corrective action to improve revenue cycle management.
Ensure that all payment posting from various payers happens in an accurate and timely fashion.
Manage protected health information and follow all HIPAA policies and procedures.
Provide feedback and advice on product/technology/service improvements.
What you’ll need:
2+ years in the health tech or medical field in a similar position (experience working in a startup environment is a bonus).
Excellent communication skills with the ability to communicate professionally with other departments.
Experience partnering with different payer billing processes and external billing software.
Experience overseeing appeals process to payers (owned by external billing vendor).
Comfort in amorphous environments and with constantly evolving priorities.
Tech-savviness: comfortable adopting new technologies and platforms and efficient in tech-related tasks.
An ability to work in a fast-paced environment.
Benefits:
Great compensation package
Meaningful equity stake
Complimentary Parsley Health Complete Care membership
If you want to be part of changing healthcare to better serve patients, you are in the right place. Vituity brings together a committed team of clinicians and business professionals to care for patients with acute medical conditions, making a big difference in the lives of our 6.5 million patients nationwide. If you want to work with a diverse group of people who are tackling some of the healthcare industry’s most challenging situations from the inside, look no further. As a Vitan, you’ll work with health systems and providers nationwide to develop and implement innovative solutions. With nearly 50 years of leading change, you’ll join a team of individuals dedicated to our culture of caring.
The Impact You’ll Make
In this role, you are responsible for processing front-end duties within Billing Operations. You will verify insurance coverage of payers, identify account classification, process billing exceptions, and perform administrative duties as it relates to billing operations.
Additional responsibilities include, but are not limited to:
Account classification
Insurance coverage verification
Exception processing
Office assistant tasks
What You Will Bring
We’d love to hear from candidates with:
Required Experience and Competencies:
High school diploma or GED
One or more years of experience in billing operations
Preferred Talent Assets:
Prior experience working in the healthcare industry
Vituity Values: #CultureofCaring
When you are a part of Vituity, you embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means you have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables you to re-imagine healthcare and bring about lasting change.
Each Vitan is expected to demonstrate a commitment to service, values, and professionalism through appropriate conduct and demeanor at all times in interactions with physicians, patients, visitors, and colleagues.
Benefits & Beyond
We care about the whole you! Our best-in-class competitive benefits package combine to offer opportunities for where you are today and what you may need in the future.
Superior health plan options
Top Tier 401(k) retirement savings plans that offer a very generous match
Outstanding Paid Time Off: Three weeks vacation, Paid holidays, Sabbatical
Job Description:Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and health industries. Leidos is seeking a part-time, mid-level Word Processor to support environmental projects with operations located in Reston, VA.The successful candidate will join a team of scientists supporting Federal, State, and commercial customers in environmental investigation, cleanup, and stewardship of properties (e.g., current and former military bases, NASA facilities) and other environmental missions (e.g., asbestos and lead-based paint abatement and dune erosion evaluation).Location: Work remotely but must be able to provide real-time communication during typical EST business hours. Travel to the Reston office may be required a few times a year.Schedule: This position will work 20 to 24 hours per week Monday through Thursday.Primary Responsibilities:
Use Microsoft Word to complete corrections and revisions; insert figures and tables from other formats; create/update styles; adjust spacing and formatting; and standardize headings, margins, and indentations.
Responsible for formatting documents and producing draft and final documentation suitable for publication using Microsoft Word.Â
Use Adobe Acrobat to convert Word documents to pdf format, create bookmarks, and combine multiple pdfs into one pdf. Required Education & Experience:
High school diploma or GED equivalent with 2+ years of experience working with word processing software and applying software functions to prepare documents.
Possess advanced knowledge of Microsoft Word with ability to use intermediate and advanced program features.
Possess strong working knowledge of Adobe Acrobat with ability to create bookmarks and combine multiple pdfs into one pdf.
Must be able to work closely with editors and project managers, but must also be able to work independently and manage multiple word processing projects simultaneously.
Work collaboratively with a team, communicate frequently, pay attention to detail, and manage time efficiently.
Maintain record of work accomplished and appropriately file documents to the archives when completed. Preferred Qualifications:
Associate’s Degree is desirable.
Proficient with Microsoft Excel and PowerPoint.External Referral Bonus:IneligibleExternal Referral Bonus $:Potential for Telework:Yes, 100%Clearance Level Required:NoneTravel:Yes, 10% of the timeScheduled Weekly Hours:24Shift:DayRequisition Category:ProfessionalJob Family:Administrative
Pay Range:Pay Range $40,950.00 – $63,000.00 – $85,050.00
OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.
Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported in building an impact and fast paced career? With UnitedHealth Group you can have all of the above, everyday. Join us and you’ll play a key role in managing data about the physicians and specialists who are part of our provider networks. This role will put you on a team of incredibly talented technology and business professionals. You’ll discover the impact you want and the resources, backing and opportunities that you’d expect from a Fortune 6 leader.
Get ready for some significant challenge. You’ll work on technical projects that require you to perform as a consultant; supporting implementation, loading contracts and troubleshooting non – standard automation piece.
Working Schedule:This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am-9:00am start times). It may be necessary, given the business need, to work occasional overtime.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Help manage provider data and maintain and improve databases
Reporting and extracting data for various reports and analyses
Coordinate corrective activities to clean database and retain users
Manage communication processes with other departments regarding database improvements
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ year experience in the healthcare industry
2+ years of data entry experience
Preferred Qualifications:
Undergraduate degree (or higher)
Proficiency in Microsoft Excel, Access and PowerPoint (Ability to create, edit, copy, send and save)
Proficiency with medical terminology
Intermediate level of proficiency in tracking, trending and reporting on metrics
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
We are looking for a marketing communications rockstar to fill our Communication Manager, Shopper Value role. You’ll drive value for our 10 million active users by increasing their impressions, purchases, and loyalty to our brand partners – ultimately earning them more points! You’ll bring this to life by developing a content strategy that showcases the breadth of point-earning brands and Special Offers available, as well as creating personalized user journeys to drive behavior, and supporting marketing initiatives driven by our brand partners.
Responsibilities
Drive the content strategy for brands and Special Offers and execute across all user-facing channels (email, push messages, in-app experience, social, etc.)
Identify untapped opportunities to amplify brands and Special Offers within our channel mix
Build responsive user journeys that drive purchase behavior
Measure and report campaign performance
Collaborate with the Revenue Generation team to prioritize partner initiatives that maximize business objectives and optimize the user experience
Consult partner brands on marketing strategy and opportunities within the Fetch ecosystem
Skills we believe you need for this position
3-4 years experience in Marketing, Communications, Journalism, or similar experience
Experience developing and/or executing a content strategy or brand storytelling
Phenomenal attention to detail
Superb communication skills, both verbal and written
Thrive in a fast-paced environment under tight deadlines
Entrepreneurial spirit and a self-starter
A sincere belief in the power of collaboration
People management skills
Fluency in marketing automation platform and/or CRM systems (ex: Iterable, SalesForce, Hubspot, Marketo, MailChimp, etc.)
Bonus points if you. . .
Have experience in a client-facing role or working within an agency
We are looking for tech savvy people to provide customer support and basic troubleshooting for mobile wireless customers. The Chat- Care & Tech Support Specialist is responsible for providing an excellent customer experience and technical support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email. You may, on occasion, interact with customers verbally via outbound phone calls. Due to channels of communication, some responses to customers may represent the client publicly.
Responsibilities include:
Providing each customer with a world class experience.
Answering product and tool related questions.
Guiding Customers through placing orders, updating account information, and conducting basic troubleshooting of mobile devices.
Be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.
Act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
All you need is:
Customer Service Experience! As chat is the only way these customers can interact with the provider, it is important that we build a team who is well equipped to provide a top-notch customer service experience! We look for people who can engage end-users by conveying empathy, a willingness to help, and expertise.
Tech Savvy! As this is a chat program, and the product is mobile phone technology, we look for someone who has a high level of comfort using both computers and smart phones. Additionally, we look for someone with the Ability to look beyond obvious solutions and experiment with different approaches to solving problems to logically troubleshoot technical issues.
Written Communication Skills! As the customer cannot see or hear you, there is a need for flawless grammar, spelling and punctuation as well as well-structured responses. This helps ensure the customer is reading the message as you intended it.
Ability to type a minimum of 40 WPM
Attention to detail and process adherence
Quick adaptation to process changes as needed
Ability to work independently, self-learner
What we offer:
Competitive hourly rate – $13/hr
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
A productive, quiet and distraction-free, secure place to work
A headset to use for training and meetings that is/has:
USB
Dual ear
Noise-cancelling microphone
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
The Granicus Experience Group (GXG) is our in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts. We leverage best-in-class human-centered practices and a design-thinking approach to help our nonpartisan federal, state and local government clients better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.
GXG takes a consultative, collaborative approach to helping our clients maximize the value they get out of the Granicus platform and develop strategic, human-centered experiences that inform, educate and compel people to take action.
The opportunities to make a difference while working on digital-first initiatives for the public sector are limitless. Your role will require you to create new ideas, work directly with our government clients to flesh out these ideas, and help bring these ideas to reality. Our projects are typically long-term engagements completed in collaboration with Granicus and client professionals.
Our growing team of digital thinkers and creators drive excellence through the design, development and/or delivery of programmatic campaigns and content. Strong candidates will have a proven track record of delivering programmatic digital campaigns for clients, preferably for government. Candidates will have experience developing content for multichannel campaigns and/or websites, analyzing data to inform decisions, and leading large-scale or program-level projects for clients.
Campaign coordinators support our team’s campaign and content development, regardless of platform, supporting the sending and drafting of content and campaign plans. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients. Our campaign team collaborates closely with our strategy and data teams to assess the effectiveness of our plans over time.
Projects range from assessing the effectiveness of a rural county’s digital communications initiative, to driving awareness-to-action of a state-wide social services initiative, to growing a large federal agency’s digital audience in a short timeframe, to managing the largest online community to advance national preparedness and resilience. The position reports to the Manager of the Granicus Experience Group based in D.C.
What You’ll Do:
Support digital campaign execution for public sector clients. Execute across Granicus’ evolving suite of digital products, with a heavy focus on delivery across email, social media, SMS, and websites.
Draft and send content for clients’ various email, SMS, social media and web-based campaigns
Maintain proactive approaches to executing client initiatives, showing initiative and following best practices.Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared and proactive. Have an authentic and polished presence at all times.
Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
Skills & Requirements
Who You Are:
1+ years of digital campaign support, preferably in a digital/social media company serving government or at a government agency.
Solid written, verbal and presentation skills, with a passion for creative campaigns and content, preferably with client-facing experience
Ability to create content across email, SMS, social and web, guided by best practices for A/B testing, using data to inspire content, and engagement-driving efforts
Understand and use digital tools, technologies and trends, then leverage those for client success
Ability to be flexible in a changing work environment and to work well under pressure
Consistently execute against simultaneous projects in a fast-paced environment Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement and all things digital
Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration.
RequirementsHigh School Diploma or GED and previous data entry experience required. PC functionality including MS software (Word, Excel, Outlook).Job Description
Job Title: Data Entry Associate
Software: Microsoft Outlook, Microsoft Word, Microsoft Excel, AS400, Atlas, Internet, JIRA, Basic Computer Skills
Skills
Acute attention to detail
Good communication skills
Ability to work and communicate well with customers
Able to work with minimal supervision
Ability to work in a fast-paced environment
Can multi task easily — Essential to this position
Accuracy and speed
Dependability
Fast learner
Able to work flexible schedule during holiday periods including weekends as needed
The primary responsibility of this position will be to handle data input requests including BGS, Consumer, Stores, Donations, Wholesale, Interdepartmental, and Enterprise into our order entry system. Works closely with Data Entry Team Leads and Department Manager to prioritize and complete work.
Data Entry Duties
Entering Orders
Editing Orders
Uploading BGS orders into Atlas
Mail and fax consumer orders
Some contact with customers by phone – minimal Emails (Microsoft Outlook)
Monitor and work customer requests from multiple email queues
Answering internal and external requests Catalog Requests
Retrieve new customer requests
Remove customers from mailings per requestsKnowledge of:
Have you ever wanted to work in a Call Center, but don’t like talking on the phones? Do you enjoy data entry and want to earn a little extra Holiday Money? Take a seasonal position with us! Paid on the job training.
Our Seasonal Data Entry Associate/ Order Blaster is responsible for entering large business orders and updating spreadsheet information. Must have excellent data entry skills and be comfortable with Microsoft Excel, Word and Outlook as well as communicating with other departments.
Duties:
Process all incoming Excel (Macro and Non-Macro) orders.
Format Excel orders as needed.
Set up Profiles for all Excel orders.
Process incoming paper orders from both Consumer and Business Gift Division in a timely manner to meeting demanding deadlines.
Process incoming Treasury Batch orders efficiently while meeting deadlines for Treasury.
Execute Customer Gift History lists.
Enter Catalog requests and address changes.
Manage incoming communications in a prompt, efficient, timely and professional manner meeting all accuracy and productivity standards.
Monitor and maintain business and product knowledge information by utilizing all available resources.
Processing Special Projects for various departments throughout the company.
Requirements
Must have 6 months of data entry experience.
Medium to advanced knowledge of Excel.
Excellent verbal and written communication skills.
Strong organizational skills and multi tasks in order to meet the demands of the Business Gift Division.
A day in the life CAN WORK UP TO 29 HOURS PER WEEK
As a Part-time Remote Call Analyst, you will be responsible for listening to recorded phone conversations between clients and their customers from the comfort of your own home! You will learn to evaluate these calls based on pre-set criteria for call handling to identify missed sales opportunities. These services are accessories to our Callbright and Who’s Calling products, and work in a quality control capacity to allow dealerships to address problematic customer calls in a very short period of time.
Requirements:
Successful applicants will have good written communication skills
Must be able to work 5-hour time block over the weekend
Ability to work with computers; no specific prior experience is necessary
A dedicated work area at your home with no distractions
Reliable personal computer (PC strongly preferred, but Mac ok if only option)
High-speed Internet
Internet Explorer 6 or Internet Explorer 7 preferred (Chrome or Firefox only work on a limited basis)
Have you ever fancied working in the social media industry but didn’t know where to start?
Are you savvy with social media?
Do you have great English written communication skills?
Answered YES to all of the above? Then, we want to meet you!
The Social Element is not your typical social media agency. Our number one focus is to provide business solutions for global clients through true human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including content, customer service, listening, reporting, and crisis management. We pride ourselves in having exceptional talent in our business. As the pioneers of social, we stay at the forefront by constantly creating, learning, and guiding.
Our relationships with our clients are true partnerships as we become an extension of their team: trusted, committed, leading.
Currently, we are looking for an English speaking Moderator located in United States to support our clients’ brands and make sure their online reputation is kept safe at all times. In this role, you’ll moderate user-generated content on allocated client sites, and write and post client-approved responses where required. You’ll be reviewing strong graphic images, and written content that violates the guidelines of the community. You’ll be also escalating content that falls within escalation processes (eg. child safety, bomb threats).
JOB IS FOR YOU IF
Fluency in written and spoken English.
You are a social media enthusiast. You are confident with digital technology, and you know the latest trends in social media like the back of your hand.
You’ll have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client’s policies and guidelines.
You have strong communication skills and you know how to “read” between the lines.
Your background experience comes from either community management, translation, moderation, customer service or social media management.
If you have experience working in the Insurance industry, that would be superb!
WORKING HOURS
The shifts are 30mins long on the half hour starting 17:00 EST finishing at Midnight EST. At the weekend we also have more shifts, starting at 07:30 EST on the half hour every hour finishing at Midnight EST.
WHAT YOU’LL DO
Work autonomously to deliver an effective service for our clients, across a variety of social media channels
Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
Respond to complaints, queries, and to engage with the online audience
Be responsible for the reputation of the brand online
Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
Collate and share feedback and insights gained from social media management of the client’s channels
Complete shift reports (internal reports) accurately and on time
WHAT TO BRING
You’ll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
Attention to detail is a must, as you’ll be publishing content publicly online
Experience of using Facebook, Twitter, Instagram and YouTube; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
Adept at collating and analysing social media data for client reports
In-depth knowledge of social media platforms and their audiences
Confident using, and learning about new social media technology
HOW TO APPLY
If all this sounds like you, simply upload your resume and a covering letter (or a link to your cover letter video if you prefer).
At Clearlink our sales teams are awarded year after year for their growth, and ability to build long-lasting customers. Our Live Chat Sales team is a team of results-based problem solvers who will have an impact on our overall success. We are looking for the driven, the goal achievers, and the optimist to join us. Clearlink invests in its employees at every level to help them develop themselves and their careers long-term.
Breaking Down Your Day to Day
Represent Fortune 500 brands and help customers find products they need and want all through live chat
Ability to multitask and run multiple chats and conversations at a time
Establish trust with customers and grow the value of their purchase choices
Work with your team to collaborate, share success, build innovative processes, and work autonomously to reach personal achievements
What You Need
Six months in sales, customer retention, or customer service with a strong desire to sale
Expertise in written communication with strong grammar and typing etiquette
Growth Mindset with a willingness to embrace opportunity to learn and commitment to personal agility
Ability to use a sales process to consistently meet and exceed goals
Strong people-orientation and communication; you are excellent over live chat
Experience and expertise with computer based work
High school diploma or GED
High-speed internet and a dedicated and a quiet at-home workspace
What We Offer
$10/hour guaranteed base + uncapped commission – average earning potential of $18-$24/hour
Must live in AZ, ID, TX, UT
Over two weeks paid time off
Monthly employee development classes
Award-winning healthcare coverage and wellness programming, yoga classes, and personalized nutrition and fitness coaching
401(k) matching
Investment in your personal development: tuition reimbursement, flexibility around college schedules, and leadership programming
Generous PTO and work / life integration
Self-Recorded Interview Required
The first step in your interview process is to complete your self-recorded video interview powered by HireVue. This will be able to be completed on your own time using either your computer or phone. We ask that once you receive your email interview invite you to complete it as soon as possible, but no later than 48 hours. This video interview will give us the chance to get to know you through a brief introduction and helps to give us a feel for if this position might be a good fit for you. We can’t wait to learn more about you!
More About Clearlink
Clearlink, a SYKES company, is an award-winning digital marketing and sales company headquartered in Salt Lake City, Utah. Clearlink’s leading-edge technology and 2,000 digital marketing, sales, and data science specialists are the reason it’s been a trusted partner for Fortune 500 companies since 2003. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. As the global leader in Intelligent CX, Clearlink is committed to providing intuitive, connected, and engaging experiences throughout the customer journey. In the past year alone, Clearlink and our people have been honored with over a dozen awards, including:
Utah Business Magazine’s 40 Under 40 Awards
Utah Business Magazine’s 30 Women to Watch Awards
Utah Business Magazine’s 20 in Their 20s Awards
Utah Business Magazine’s Fast 50 Awards
Utah Diversity Connection, Large Business Diversity Award
The Stevie Awards, Achievements in Health and Wellness
The Stevie Awards, Achievements in Developing and Promoting Women in Business
The Stevie Awards, People-focused CEO of the Year
Utah Business Magazine’s CEO of the Year
Achievers 50 Most Engaged Workplaces Award
Women Tech Council’s Shatter List
What Happens Next:
A recruiter will contact you within the next business day to schedule an interview. Make sure to check your text messages and email!
Zazzle is seeking Content Reviewers who will have a direct role in influencing the product Zazzle creates while also influencing the overall customer experience! This team is the front line of defense for our brand, reviewing user and designer-submitted designs to ensure they abide by Zazzle’s user agreement and content guidelines with a focus on copyrights, trademarks, and other forms of intellectual property rights to ensure a positive experience for customers and designers shopping at Zazzle and using our design tools. Reporting to the site supervisor and based in Reno, Nevada, Seasonal Content Reviewers are crucial remote working supports in Zazzle’s quest to put as many options as possible in front of customers. You’ll join Zazzle’s Validation team, becoming a part of a team that protects Zazzle’s brand, designers and content partners. This is a seasonal assignment that is expected to last from September 27th 2021 through early January 2022. We are currently offering the following shift at a starting pay rate of $16 per hour:3:00pm – 11:30pm (M-F)1:00pm – 9:30pm (Tuesday-Saturday) Start dates: 9/27/21 & 10/11/21 Now, for a bit more about us. You might have heard of Zazzle, and we bet someone you know has used Zazzle. But for the uninitiated, Zazzle is a destination where you can design, sell, and customize thousands of products and designs. Our mission is to enable our users to create anything imaginable. We have millions of customers and a million plus independent designers on our platform, we’re profitable, and we’re (secretly) a global juggernaut that’s growing like crazy. We have fun, and we lead with empathy. In fact, leading with heart is one of our values.
As a Content Reviewer, you will:
Review, detect, and confirm designs that are copyrighted, trademarked, or protected by other forms of intellectual property rights.
Ensure that Zazzle does not offer or produce merchandise that is unauthorized or unlicensed.
Protect Zazzle’s brand and maker partners from unauthorized and inappropriate designs.
Resolve issues that pertain to violations of any content guidelines and to escalate difficult situations to team Leads and Supervisors if necessary for additional review.
Identify, process, and complete basic to intermediate design fixes for customer designs
Perform other duties, including supplemental customer service tasks such as emails and returns processing as assigned.
Your Qualifications
0-2 years professional experience, and a High School Diploma
Technological awareness and familiarity with social media, computers, and general media is vital.
Familiarity with Microsoft Office Suite (Word, Outlook, Excel), Google Drive (Sheets, Docs, etc) and internet research (search engines, social media feeds, news and other sources of digital information)
Must be highly knowledgeable of pop culture, celebrities or otherwise noteworthy figures from throughout history, media trends, religion, politics, etc.
Problem-solving skills with the ability to resolve or escalate issues to a supervisor before they arise.
Understanding of copyrights, trademarks, and other forms of intellectual property rights.
Excellent communication skills both verbally and in writing.
Ability to learn swiftly, receive constructive feedback objectively and put requested improvement into action effectively.
Ability to work in a self-driven, self-motivated environment with minimal supervision
Must be a team player, have a can-do attitude, and work well with others!
Familiarity with Zazzle’s marketplace and design toolset is a huge plus
Creative thinker, problem solving mind-set, with an eye for high quality designs.
Education Requirements
High School Diploma or equivalent
Some college experience preferred
Zazzle is people-powered; we care about your success. Our benefits include work from home, health and wellbeing coverage, profit sharing, and so much more. We are pet-friendly and lead with purpose because we’re on a mission to make and create anything imaginable.We’re looking forward to meeting you – there’s so much more to share. Apply Now.
Our Data Entry role involves entering data from various sources into the company computer system for processing and management. A candidate working in data entry will need to efficiently manage a large amount of information that is often sensitive or confidential.
Entry level job duties include but not limited to:
Preparing and sorting documents for data entry.
Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
Resolving discrepancies in information and obtaining further information for incomplete documents.
Reports directly to Quality Control/Data Entry Manager
Completes Data Entry of all requests
Records any relevant notes on specific requests for further/proper handling throughout the request life-cycle
Identify and accurately classify each request
Uphold HealthMark Group’s values by following our C.R.A.F.T.
Work quickly to meet the high-volume demand
Requirements:
Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
Job Title: Data Entry Support (Document Generation)
Compensation: $17/hr
Location: Fully Remote
Contract Duration: 6 months, possible extension
Schedule: 40 hours/week
Monday-Friday; department is open 8am to 7 or 8pm PST, will be assigned an 8 hour shift during those hours of operation
Each team member will be asked to work one Saturday and one Sunday each month, rotating weekend schedule
Additional Details:
Our client just launched additional brokerage services and is now providing wider services for main buyers and have received great traction!
Decent amount of non-licensed work — preparing offers for listing agents
Will be expected to own that piece of document generation (preparing offer documents) in order to fee up the licensed team to focus on sales activities
Familiarity with MLS (grabbing data, data entry, learning CRM – creating docs and putting them into the correct buckets). High attn to detail, ability to communicate when you find problems
Requirements
– Strong communication and interpersonal skills (verbal, written, and listening)
– Ability to multitask and communicate effectively with individuals of all backgrounds
– Ideal candidate must have adept computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems
Quality Analysts (Reporting) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing case comments and sending reports to the Department of Veteran Services (VA), and discussing any issues with the QA team. They must promote and maintain a respectful, positive attitude in dealings with employees at all times. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
Process completed reports for final submission to VA through EMS
Work closely in conjunction with other Report Processing Specialists and QA Manager to submit all reports in a timely manner
Maintain thorough documentation of the process for all reports
Send “Daily Productivity” email with number of daily processed reports to QA Manager and Regional Operations Manager
Education and Experience Requirements
Additional Duties and Responsibilities
Answer emails and phone calls from quality analysts
Attend meetings as directed
Communicate and assist other departments in a collaborative effort to expedite cases
Work effectively within a team dynamic
Adapt to new instructions, requests or procedures as provided
Maintain a high sense of urgency at all times
Ensure the confidentiality of Veterans’ records
Requirements
High School Diploma or GED equivalent required
Self-starter
Advanced verbal and interpersonal skills
Advanced written communication skills, to include excellent grammar
Advanced reading and comprehension abilities
Advanced analytical skills and detail-oriented
Advanced multi-tasking skills
Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision
Proficient typing skills
Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Home Office Requirements
Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
OS for Windows – Windows 10
OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
Preferred memory – 4+ GB
If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
POSITION OVERVIEW The Data Entry Associate will be responsible for entering data from medical claim forms into in-house database and other electronic record keeping systems KEY RESPONSIBILITIES
Responsible for entering medical claim forms (i.e. HCFA-1500/UB-04) into in-house database, vendor web tools, etc.
Serve as back-up for Scanning and provider service intake.
Performs other related responsibilities as assigned.
Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
EDUCATION AND PROFESSIONAL EXPERIENCE Technical Skills / Knowledge:
Has basic understanding of key medical claims billing information that is required for entry into CMS and where that can be found on claim forms (i.e. HCFA-1500/UB-04).
Detail oriented and ensures accuracy when entering information from a claim, eliminating future delays and errors related to typo’s or missing information.
Computer proficiency and technical aptitude with the ability to utilize CMS and MS Office applications
Thorough knowledge of company and departmental policies and procedures
Independence/ Accountability:
Requires close daily supervision
Ability to follow detailed instructions on assignments
Regularly reviews goals and objectives with supervisor
Must have professional manner and respect the confidentiality of administrative matters and files
Ability to manage and prioritize multiple tasks
Ability to work under pressure and meet deadlines
Problem Solving:
Recognizes deviations from expected observations
Calls attention to results that require analysis
Completes work in a timely fashion
Outstanding ability to multiplex tasks as required
Attention to detail
Leadership Activities:
Regularly attends and participates in departmental meetings
Must be proactive to ensure proper follow up and completion of projects
Must maintain a professional demeanor in sensitive situations
Assists other departments as necessary
Communication Skills:
Must work well with others
Effectively communicates with others by giving and receiving feedback
Customary Education and Experience:
High School Diploma
2+ years of experience within healthcare industry preferred.
Solid written & verbal communication skills
Knowledge of MS Outlook, MS Word, MS Excel & Internet Explorer
Strong prioritizing & organizational skills
Excellent typing/data entry skills
PHYSICAL DEMANDS
Walking, standing and sitting
Long periods of computer usage
Handling – seizing, holding, grasping and fingering of objects, tools and controls
Reaching
Vision – close vision
Hearing- ability to receive detailed information through oral and telephonic communication
WORK ENVIRONMENT
Office Setting
Moderate noise level
Flexible hours. May be required to work on off hours and weekends.
The Associate Content Manager supports the Content Manager in the creation of monthly programming for the both FMN and CPAR lines. He/she creates content, graphics, inserts images , summaries, learning objectives and researches topics all in support of the end product. The Associate Content Manager will aid in the production of the video courses by assisting in the scheduling, filming logistics and coordinating the other aspects of producing the courses with staff. The Associate Content Manager works in collaboration with the Product Manager and technology team to support the product and delivery in appropriate platforms.
Primary Responsibilities:
Create content based on interviews with SMEs on various topics including but not limited to accounting, auditing, tax, ethics, business law, retirement benefits, technology, and other areas relevant to C-Suite executives, CPA firms, government agencies and nonprofit organizations.
Assist in the creation of summaries and learning objectives for each segment produced
Coordinate the production process for the courses, including determining required readings and working with staff to ensure other components of the courses are completed.
Work closely with the Content Manager, to determine topics to be featured in the Financial Management Network andCPA Report, video course libraries each month.
Work with the Content Manager to source subject matter experts to be featured in the courses each month.
Coordinate with Content Manager and media team monthly recordings of announcers and moderators.
Minimum Qualifications:
Bachelors degree or equivalent in Accounting
3-5 years related experience. Examples include: accounting/auditing/tax, business management
CPA
Excellent verbal and written communication skills 
Extreme attention to details    
Ability to develop strong relationships
Strong ability to work across multiple teams/ departments to ensure the timely completion of quality projects
Ability to work under pressure and consistently meet tight deadlines
The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer in a professional and effective manner. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations.
Job Responsibilities:
Perform a thorough review and analysis of borrower’s credit, employment, income and assets as required by the particular loan program before submitting to underwriting
Assemble the complete loan package in proper order for underwriting
Verify all required documentation (pre-underwrite) in the file
Complete the required loan checklist
Verify that an application is complete and accurate; and
Identify any potential issues that may arise in underwriting
Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents. Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan
Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures
Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information
Verify that vendor orders are complete, invoices received, and in the applicant’s efile
Manage pipeline by completing and submitting reports within allotted turn-around times.
Assist set-up of loans
Document all communication related to the loan application in the conversation log.
Train and help supervise new loan processors and other processing personnel
Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC. investors
Qualifications and Skills:
High School Diploma or equivalent
A minimum of 3 years of current residential mortgage processing experience
Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents preferred
Strong math and analytical skills
Excellent written and verbal communication skills
Ability to prioritize and meet deadlines.
Available to work varying hours and overtime if needed
Encompass experience
Computer Knowledge (DU, LP, Microsoft Office & Windows)
Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!When performing Quality Analyst duties, you will be a support to our operational partners and leadership, measuring Everise’s success in meeting our clients performance expectations for the supported brand. This is done through quality monitors (evaluations), data analysis and collaboration. In addition to delivering observations and insights, quality also provides instruction and recommendations for improving the customer experience, processes and agent performance • Provide analysis of quality performance, as requested • Be a driver of the Make It Better Philosophy for our clients • Attend and participate in regularly scheduled and adhoc calibration meetings • Participate in the design and maintenance of comprehensive compliance plans that ensure adherence with performance measures, quality standards and audit requirements • Provide frontline staff with quality evaluation feedback and coaching, as requested • Perform ad hoc projects as requested by client • Perform other similar and related duties as required or as directedWhat are the must-have qualifications? Have a passion for and—a proven track record in—quantitative and qualitative analysis Have advanced knowledge of the assigned client’s program/industry Possess superior organizational skills and constantly strive for peak efficiency Possess strong attention to details abilities Possess problem-solving skills that demonstrate the ability to think creatively and innovatively Understand established service level agreements and performance expectations Minimum 1 year call center experience (Senior Agent, QA, Quality Improvement, or Coach role) High school diploma or GED College degree preferredWhat are the top competencies an ideal candidate would demonstrate?Strong attention to detail • Ability to focus for long periods of time • Strong verbal and written communication skills • Understanding of how to analyze data • Time management / attendance • Data driven • Ability to see from multiple perspectives
This Digital Interviewer position requires quick thinking skills and the ability to uncover thoughts, feelings, and the drivers behind them. Candidates should possess strong analytical skills coupled with the ability to quickly establish a rapport with different types of respondents. The right candidate will be smart, eager to learn, outgoing, energetic, and proactive, have a sense of humor and a desire to build a successful career in market research.
We offer a dynamic workplace with a diverse client list covering a wide variety of both political and corporate accounts. We thrive on creativity and out of the box problem solving. The opportunities for career advancement are varied and exciting!
This is a Part-Time role. Requirements
Responsibilities Include:
Conduct online one-on-one conversations in a text-based environment
Monitor participants and ask questions to get deeper responses in group discussion boards
Oversee respondents’ participation and check quality of responses in mobile ethnographies
Support the project and insights teams as they create final reports
Apply our cognitive framework to ensure quality data collection
Use your customer service and teamwork skills to ensure speed, efficiency, and service with a positive attitude
Opportunity to become an expert in a number of data collection platforms
Opportunity to learn quality/proprietary data collection techniques
Other duties as assigned
Required Skills and Qualifications:
Genuine interest in qualitative research
A flexible, collaborative and professional approach
Comfort with editing and formatting Word and PowerPoint materials
Ability to learn multiple technical platforms
Highly developed written and oral communication skills
Ability to uncover insight through text-based communication
Ability to adapt in a fast-paced environment
A questioning and analytical mind
Must be able to type a minimum of 50 WPM
Successful candidates have had experience in marketing, psychology, sociology, journalism, communications, or political science, but we are open to all backgrounds
Typical hours are between 9am and 6pm M-F, but must have ability/flexibility to work nights and weekends on as needed basis
World Travel Holdings is seeking a Compliance Coordinator to work from home. In this remote role, Compliance Coordinator is responsible for the identification, monitoring, detection and advisory of employee behaviors that impact the call center’s ability to meet service levels. Shift be will be between the hours of 11:00 am-11:00 pm. One weekend day a week is mandatory.
About World Travel Holdings
World Travel World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country’s original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit www.WorldTravelHoldings.com
We are proud to be named:
• 50 Most Engaged Workplaces by Achievers • Top 500 America’s Best Midsize Employer by Forbes • Top Workplace in South Florida by Sun Sentinel
Responsibilities
Monitor and ensure employees compliance/adherence to shifts using daily reporting and real time adherence tools (CMS, Call Copy & Aspect)
Empowered to update/change employee schedules as needed in order to ensure weekly hour parameters set by leadership are observed.
Daily attendance reporting & weekly notifications
Identify & effectively communicate employee outlier behaviors that require resolution (i.e. excessive absences, deviations, discrepancies in pay/hours worked metrics, etc…)
Real-time & historical monitoring of employee’s call handling performance
Drive real-time adherence to the expected capacity against the actual performance to achieve service level & efficiency metric goals
Work in conjunction with WFM to make required schedule adjustment to core schedules in order meet service level objectives
Serve as a liaison with Tech Support to identify system issues and provide bi-monthly reporting on outlier employees & trends
Identify potential call routing abnormalities and work with Telecom to have them rectified
Qualifications
1 year of experience in a contact center environment
Excellent organization skills with an ability to prioritize & meet deadlines
Ability to work well independently in a workspace free of distractions
Strong attention to detail and a high level of organization is a must
Ability to make data driven decisions and implement effective solutions
Tech Savvy: Strong typing skills and proficient with instant messenger tools, Outlook and Microsoft Office; advanced Excel skills strongly preferred
Experience with Aspect WFM, CMS Supervisor, and Cognos PowerPlay preferred
Open to receive coaching feedback through regular meetings and apply learnings.
Flexible to work a full-time schedule (40 hours per week) at least one weekend day is required.
Must be a resident and live in a US state. We do not currently hire in AK, CA, HI, KY, ND, OH, OR, and PA.
Cloudmed is a healthcare technology company focused on Revenue Intelligence™ and data-driven insights. Our market-leading platform utilizes intelligent automation and human expertise to help providers enhance productivity and increase revenue. Cloudmed partners with over 3,100 healthcare providers in the United States and recovers over $1.5 billion of underpaid or unidentified revenue for its clients annually. Cloudmed was awarded 2021 Best In KLAS: Revenue Integrity/Underpayment Services and Robotic Process Automation (Databound). Its solution suites have HFMA Peer Review status and are HITRUST certified.
RESPONSIBILITIES
Scanning account level documentation produced from multiple client systems, incoming correspondence and outbound work product
Processing inbound mail
Retrieving documentation from multiple client systems as requested by operations staff
Ensure professional and HIPAA compliant documentation practices throughout the office
Update operating system to ensure contacts closed upon receipt of information requested and received
Identify areas of opportunity for streamlining processes and cost control measures
Must be able to communicate effectively and professionally with strong attention to details and problem solving both verbally and written
Strong telephone communication skills
Ability to prioritize work and meet deadlines
Knowledge of general office procedures
Intermediate Microsoft Office (i.e.: Word, Excel) skills
Ability to operate common computer systems, utilize hospital collection system and business software
Strong interpersonal skills
Ability to make sound decisions
Ability to enter data accurately and timely
Ability to multitask
Ability to utilize other equipment (i.e.: Printers, Scanners)
Ability to be flexible and promote teamwork
CULTURE FIT
The culture at Cloudmed embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. Take the work seriously, but don’t take yourself too seriously. Creating a strong workplace culture has been one of our staples, which we believe encourages and inspires employees to do their best. Join a fulfilling team of like-minded individuals who can get their work done, but still have fun!
BENEFITS
Cloudmed provides an extremely competitive benefit package that includes a 401(k) match, medical/dental/vision insurance and more.
DescriptionSHIFT: Work From Home SCHEDULE: Full-time
This is a work from home/remote position.
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
The Cash Posting Analyst works in our Shared Service Center and is responsible for posting and balancing cash checks, , EFTs etc. (all transactions) posted within eCash throughout the work day.What you will do in this role:• Post all payments and adjustments daily• Balance cash
• Research and correct/apply all transactions relating to unapplied cash
• Research and/or correct any other cash posting transactions needed• Post and balance batches to batch totals
Qualifications• High school diploma or GED preferred
• One year of related experience required, healthcare preferred
The UM Administration Coordinator 1 contributes to administration of utilization management. The UM Administration Coordinator 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
Job Title: UM Administration Coordinator-Full Time – Work from Home – Any State
Schedule: (8) hour shift between the hours of Mon-Fri 7:00am – 11:00pm EST and weekends 7:00am-6:30pm EST
Job Description Summary
Would you like to WORK FROM HOME? Would you like to be an advocate and make a difference for others? Join us and experience a supportive team environment! The UM Administration Coordinator 1 contributes to administration of utilization management. The UM Administration Coordinator 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Job Description
The UM Administration Coordinator 1 provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Compensation & Benefits For This Role Include:
Competitive Pay
Overtime and Shift Differentials
Annual Incentive Plan
Medical, Dental, Vison and Life Insurance (plus other plans!)
Well Being Plans – Be Rewarded For Wellness Activities
Doctor on Demand
401K (Immediate company match of 125% on the first 6% of your contributions and full vesting after two years!)
23 Days PTO plus (2) Personal Holidays and (1) Volunteer Day
In addition there are a variety of other work-life benefits!
Required Qualifications
Administrative or technical support experience
Excellent verbal and written communication skills
Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Home Office: A dedicated secure home workspace, and high-speed internet DSL or Cable modem with a minimum connection speed of 10m x 1m (Satellite internet service is NOT allowed for this role)
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test
Preferred Qualifications
Proficient utilizing electronic medical record and documentation programs
Proficient and/or experience with medical terminology and/or ICD-10 codes
High School Diploma or Bachelor’s Degree in Business, Finance or a related field
Prior member service or customer service telephone experience desired
Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization
Squaremouth is looking for a Remote Claims Assistant to join our Claims Team assisting with claims administration tasks for our travel insurance brand Tin Leg.
This is a remote position. Applicants can reside in any US state.
This is a trainee position with rapid advancement opportunities upon successfully obtaining an adjuster license in your home state.
We are seeking a self-motivated individual who has an intrinsic desire for personal growth and professional success. They will teach themselves, learn from others, and take ownership of their successes and challenges. This person must be a team player as Squaremouth is a highly collaborative environment.
Hours
Monday through Friday – 8am to 4pm
Equipment and Set-up Requirements
Candidates must have fast, reliable internet.
All other equipment is provided by Squaremouth (MacBook, headset, charger, etc)
Education/ Work Requirements
Bachelor’s Degree preferred
Excellent written and oral communication skills
Attention to detail is imperative
A commitment to incredible customer service and excellence in everything you do
The ability to work independently and in a team
Claims experience is a plus, but not required
Squaremouth employees must successfully complete a background check.
Background verification must not inhibit ability to obtain insurance licenses.
What we offer
Competitive salary based on experience
Revenue share
Unlimited paid vacation (minimum 10 days off required)
You’re highly skilled in technical customer support. We’re looking for at least 1-2 years experience in customer support, working with APIs or in the SaaS industry. Even better if you have previous experience troubleshooting APIs.
You’re empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it’s only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
You’re persistent. Support at Zapier is much different than at many software companies. It’s not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won’t give up when you don’t know the answer right away.
You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.
Things You Might Do
Zapier is a small, fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:
Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
Maintain productivity standards for a Customer Champion
Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
How To Apply
We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.
After you apply, you are going to hear back from us, even if we don’t seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.
About Zapier
For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.
The Whole Package
Location: Remote, Americas – MST/PST
If you want to work remote, that’s great. If you want to work near others, that’s cool too. Our team of 400+ is distributed because it lets us work with the best people. You don’t have to be located in the USA either.
However, due to the unique needs of support, we do hire with coverage for specific time zones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they’re hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we’d be happy to discuss the specifics of your situation during the interview process.
Compensation:
Great healthcare + dental + vision coverage*
Retirement plan with 4% company match*
Profit sharing
2 annual company retreats to awesome places
14 weeks paid leave for new parents of biological or adopted children
Pick your own equipment. We’ll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn’t a vague policy where unlimited vacation means no vacation.
Travel of 5% – 10% for company retreats which rotate to various cities throughout North America
*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US, Canadian, and UK-based employees.
Our User Support Specialist will work with our growing Support Team, helping users utilize the app effectively and represent their wants/needs to the rest of our internal teams.
At Noom, we expect every user that reaches out to us to be treated as a member of the Noomily. Our clients entrust us with one of their most valuable assets (their health) which is why it’s so important to us that their experience is impeccable!
What You’ll Do
Respond to customer-submitted email requests with TLC and in a timely manner
Troubleshoot and walk users through every step of the mobile application
Proactively learn the latest product changes and be aware of bugs
Communicate bugs to the appropriate internal stakeholder(s)
What We Look For
Must be available for at least 40 hours per week
Pleasant, positive influence on others
Ability to learn quickly and think critically to solve user issues
Fast-typist who can handle large volume of tickets per day
Chat experience huge plus
Excellent written and verbal skills (think: thorough, organized, well-spoken)
Ability to work well in an open, collaborative team environment
Ability to work in a fast-paced, ever-changing environment
Experience working for a startup a plus
Technologically inclined, SQL understanding a plus
As an Image Review/Data Entry Operator, you will be entering data that is vital to our customer’s day to day operation. We will rely on your attention to detail, customer service experience,passion,and efficiency to process their needs. In this role, you will not only be there to help customers with their day to day account, but also provide them with efficient, accurate and exceptional customer service.
What you get:
Full Time Temporary Employment (3 months contract)
Hourly rate of $10 starting on day one.
Paid Training.
Career Growth Opportunities
Full Benefit Options (Upon conversion to Full Time-Permanent)
Great Work Environment
What you will be doing:
Processing license plate information for New York EZPass program via mainframe or web-based applications.
Maintaining thorough knowledge of the company and client business rules, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Quickly adapt to business rule changes when it happens.
Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
Strong work ethic.
The ability to key information such as vehicle license plate, state plate, etc. at the highest productivity and accuracy.
Data Entry experience in a fast-paced environment.
Can navigate multiple applications and research solutions with ease.
Are excited by innovative technology.
Are self-motivated and have strong will to grow within the company.
Can work in a structured environment for the duration of your allotted, full-time schedule typing high volume of transactions daily.
Can commit to 100% attendance for up to twelve weeks of paid training.
Requirements
Must be at least 18 years of age or older.
Must have a High School Diploma, orequivalent.
Must be able to successfully pass a criminal background check.
The Data Entry Specialist position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.
As a Data Entry Specialist, you will help us accelerate our culture through interactions with our customers. In this position, you will draw on your experience to provide top of the line service to our customers that will help Cohere Health build our brand. This position will service inbound calls, emails, and/or faxes from our customers. This position will also assist our clinical staff in gathering and collecting all necessary information from our customers in a timely manner to ensure that deadlines are met. You will need to be an agile thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the organization/operations structure of an up and coming company with exponential growth opportunity.
What will you do
Answer inbound phone calls, emails, and faxes from health care providers
Provide exemplary customer service with every interaction
Provide resolution on first interaction with the caller
Deliver quality results with every interaction in a timely manner
Collect and gather all necessary information for clinical review
You will be cross-trained with other various positions within the company
Must have a strong sense of self-awareness, willingness to learn and accept coaching to improve
Must have empathy of others and ability to build rapport
Thrive in a fast-paced environment, and are willing to jump in and help other team members
Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
Your competencies
Strong communication skills, able to take unstructured information and structure it
Ability to work cross functionally across remote teams
Familiarity with Prior Authorization processes in healthcare
Kind, Patient and Caring in even the most stressful situations
Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
Ability to navigate and use multiple systems to compile needed information in a timely manner
Skilled in problem solving and delivering quality results.
Demonstrates ability to de-escalate escalated calls.
Excellent interpersonal skills, oral and written communication skills
Ability to meet established performance targets for quality and volume completed on an hourly, daily, weekly, monthly basis
Flexibility and agility, works well in ambiguous situations, clear understanding of an early stage startup environment
Your background
Experience in a Contact Center/Production environment
Call center: 2 years (Preferred)
Customer service: 3 years (Preferred)
Healthcare experience a plus
Experience as a medical assistant, clinical assistant, or healthcare assistant preferred
Proficient in use of computers in daily function
Preferred proficient in using a Mac
Must have excellent computer skills, with a strong understanding of most major applications including GSuite products and Microsoft products
Excellent communication skills both written and oral
Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
You understand that this position is very fluid and the term “not my job” doesn’t exist
High school diploma, GED, required
Associates degree preferred
Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification preferred
Must be able to pass criminal background check
Must be able to sit or stand at a desk/table and operate a phone system and a Mac computer for up to 8 hours per day, 40 hours per week.
Must have reliable wifi in the space in which you will be working.
Important to know about this role:
This is a 100% remote role, and requires robust internet speeds (above 50 megabytes/second), including the ability to utilize zoom meeting software and to stream video
This is a temporary position with the opportunity to convert to permanent based on hiring needs and positive performance.
We strongly believe in pay equity and transparency and as such would like share that our hourly rate of pay for this position is $17.50.
Perform routine and complex general accounting functions to provide accurate recording and reporting of company financial information and timely, accurate disbursements. Specializing in the handling of individual disability insurance premium application and billing services.
Principal Duties & Responsibilities:
Input payments to Individual system (ID3) to provide for timely and accurate processing of premium information in accordance with Sarbanes-Oxley regulations. Reconcile payments at the list bill and policy levels as needed; create manual bills when system bills do not accurately reflect accurate balance due. Ensure all entries include adequate documentation and approvals. Collection of premium and monitoring of paid behind status. Communicate any deficiencies to policy owners, list bill administrators or internal business partners and Management.
Research and process accounting transactions related to internal or external customer requests, including data from Individual systems and various clearing accounts; provide information and prepare adjusting entries as needed. Process accounting transactions on financial subsidiary systems and the general ledger; maintain other accounting records as directed.
Input direct entries from Cash Clearing, Wire transfers, and Inter-company transfers to provide for timely and accurate processing of customer payments. Communicate any discrepancies to policy owners, administrators, field force, and internal contacts. Daily processing of incoming wires, providing backup to other areas as needed on wire payments.
Build and maintain effective working relationships with policy owners, list bill administrators, brokers, Master General Agents, field force, and home office staff through proactive communication and problem resolution related to accurate policy and list bill administration. Process and manage stale dated checks and premium waivers as directed.
Build legally defensible billing and policy files for financial reporting compliance. Scan, document and image completed batches and billing changes.
Job Specifications:
1. Education: Associate’s degree and advanced coursework in Accounting preferred.
2. Experience: 2 years related work experience with emphasis in account/system reconciliation and/or accounts payable, or the equivalent combination of education and/or relevant experience. 4 to 5 years customer service experience. Working knowledge of General accounting principles and network applications. Advanced PC skills and knowledge of spreadsheet applications. Strong customer service skills including problem solving, consultation, and negotiation skills. Ability to effectively communicate with diverse audiences.
3. Professional certification required: None.
Physical Demands:
N/A
#LI-Remote
Note: The Standard is required to provide a reasonable estimate of the pay rate for this role when hiring a Colorado resident. The salary for employees working in Colorado in this role is listed below. The Standard’s package also includes incentive plan participation and comprehensive benefitsincluding medical, dental, vision, retirement, and paid time off.
Please note, eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
We are looking for a talented individual to work on the team that keeps content flowing at RealSelf. As a Content Moderator, you will be responsible for ensuring that user-generated content (including reviews of medical procedures and doctors, questions, and discussion forums) is moderated and published in real time, allowing RealSelf community members to make smarter, informed decisions about their healthcare choices.
In this role you will:
Moderate user-submitted content for adherence to RealSelf guidelines
Contact customers and help them clarify or revise incomplete or inappropriate content
Maintain empathy for the customer experience, providing guidance to ensure they have an easy, personal and trusted experience on RealSelf
Meet and exceed personal and team metrics for processing times, quality, volume, and more
Categorize and tag content so users can easily find what they need
Safeguard the community from spam/scams and content that violates RealSelf guidelines
Find and advocate for efficiencies and product improvements that make RealSelf easy, personal and trusted for consumers
Troubleshoot and report bugs
Support customers through chat and email support channels
Summarize and escalate complex issues to the management team
Stay up-to-date with modern beauty, treatments, conditions and healthcare trends
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
About You:
This role requires an individual with a unique passion for working quickly and efficiently through a volume of work. You are intrinsically motivated by quality and quantity in your work, without sacrificing empathy for every customer you contact. If the best part of your day is putting your headphones on and tackling a to-do list, this is the role for you.
Customers on our site are taking a highly personal journey to improve how they look and feel. You’re the person at RealSelf who will help them share their experiences and find their voice in the community.
The ideal candidate will have prior experience in a detail-oriented environment focused on efficiency, like data entry, inventory or other data processing environments. A demonstrated ability working with customers and/or data in sensitive areas like healthcare or finance is a plus. The successful candidate will also be able to work collaboratively within the operations team and across the company.
You may be the right fit if you have:
The ability to focus on a repetitive task for several hours without sacrificing quality or speed
Fantastic time management skills and a drive to “get things doneâ€
Fast and efficient reading and comprehension skills
Strong written and verbal communication skills
Excellent typing ability and data entry skills
The ability to retain information and pivot quickly when processes change
Diplomacy skills that you use to convey difficult information to others
Discretion around sensitive content on the site (e.g. nudity, medical conditions)
Why you’ll like working here:1. Customers love our service and tell us all the time!2. We offer flexibility in your work day.3. We work at a sustainable pace to foster a non-stressful work environment.
Job descriptionRespond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills. Responsibilities1. Respond to customer inquiries via email in a clear, concise, and comprehensive manner.2. Assist in writing and maintaining FAQs.4. Suggest opportunities to make customers happier for our product team.5. Suggest opportunities to improve the quality and efficiency of our customer service operation. Requirements1. 1+ years’ experience in a Customer Support role2. Exceptional writing skills (be clear and concise)3. Experience working remotely4. Ideally located in the Albany, NY area Hours1. Monday-Friday2. 8:00am – 4:00pm Pay & benefits1. $20.00/hour2. 401k plan with 4% employer match3. Health & dental insurance4. 4 weeks paid vacation5. $500 signing bonus6. Work from home
The Customer Success function exists to retain and grow the revenue of the assigned customer segment through participation in proactive outreach and the creation and execution of success plans. These success plans are tools for identifying the implications of changes in the customer’s business process or technology, guiding the customer on how best to support their mission through the effective use of Blackbaud solutions. Members of this job family are responsible for helping advance a long-range vision for how Blackbaud can best support, retain and expand existing profitable customer relationships.
Job Summary:
Ensuring a seamless renewal process for the client, on time and with appropriate increase in fees to maintain at minimum the current revenue levels for the account.
Ensure customers coming close to exceeding their usage allowances are aware. Prepare the customer for necessary usage upgrades that may be triggered throughout their contract cycle or at the point of renewal.
Lead renewal process for all subscriptions, maintenance, Professional Services, and Managed Services renewals.
Collaborate with Sales team on strategic renewals and up-sells.
Through management of a predictable process with customer decision makers to ensure a seamless renewal process for the customer 4-6 months prior to renewal date with appropriate increase in fees to maintain at minimum the current revenue levels for the account. Proactively negotiate with the customer on their renewals if required while paying close attention to renewals at risk.
Skills:
Fosters open communication & candid discussion at all levels of the organization, even on highly sensitive topics.
Demonstrates exceptional skills in dealing with executives and senior managers.
Acts as a calming and settling influence in crisis situations and is looked to by others for directions and guidance.
Rapidly identifies the significance of information and insightfully determines strategic action.
Develops outstanding strategic ongoing customer relationships gaining trust and respect for company.
Communicates complex concepts & issues, selecting language, tone, and format perfectly targeted to the audience.
Takes timely, strategic actions in designing and leading groups and organizations to facilitate their working together effectively.
Handles professionally even the most difficult or sensitive situations with external parties, turning negative or adversarial situations into positive results for Blackbaud.
Exudes confidence and instills confidence in others.
Thinks globally and incisively, taking a broad view of all variables that could impact future success.
Ensures the mission, goals and priorities are understood by all.
Our Customer Experience team is committed to ensuring a premier, memorable customer service experience. As the front line of external communication, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.
What you will do
As a Customer Experience Specialist at Karat, you will provide front-line remote customer service support via chat and email. This team works a variety of shifts (please specify your availability below). For this contract opportunity, we are looking for individuals who are available through November 2021(with possibility for extension).
Karat’s HQ is based in Seattle, Washington, but we are open to candidates for this role (within the U.S.).
Support Karat clients, their candidates, and our Interview Engineering community during live technical interviews.
Ensure questions and concerns are responded to within team guidelines, and that the communication reflects company brand and values.
Help navigate general public inquiries to the right internal team as-needed.
Work with Karat’s community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates’ interview results.
Provide feedback to team leads that to ensure process improvements within the team and function.
The experience you will bring
Previous customer service or support experience (remote experience preferred)
Exceptional communication and interpersonal skills (both verbal and written)
Ability to demonstrate compassion and empathy with distinct audiences (e.g. candidates, clients, software engineers, etc.)
Strong English language skills (grammar, spelling, punctuation, etc.)
History of reliability and success in a fast-paced, quick-change environment
Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. We have current opportunities in our work from home bi-lingual programs as well as our traditional onsite brick and mortar locations. If you are looking for that next unique career opportunity, we are looking for our next Brand Champions! Let’s do this together!
Who are our Brand Champions
These amazing individuals are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers. At Startek, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and a plethora of other mediums. Startek’s goal is to ensure that we align your skills within our unique industry allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you will have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!
Day in the Life of a Brand Champion
You will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!
Why Startek?
Starting pay up to $14.00 per hour!
We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!
As an employee you will receive; paid virtual training, continuous development, self-paced career directed course trainings, promotion opportunities, Medical, Dental and Vision benefits after 60 days of successful employment, 401K and Stock plan participation, paid time off to enjoy time with friends and a family. We also have employee perks and discounts with national program, community engagement programs such as our WIN program which helps support our own Startek employees when in need. This is an opportunity for you to be a business partner, contributing to a culture of diversity, inclusion, understanding, engagement, solutions, and opportunity.
What Can You Expect After You Apply?
A unique opportunity to experience a “day in the life†of an employee, a comprehensive, fun and engaging assessment of your current skillset, behavioral attributes and overall measurement of success in our environment. You will also have an opportunity to tell us about yourself prior to our virtual interaction! This is a great way to determine if Startek is the fit you are looking for in your new career! Our talent them will then review your profile and take the next steps in converting you to a Startek Team Member! All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.
We have unlimited full and part-time opportunities waiting for you! What are you waiting for, take the next step in your career and apply today!
Startek is an Equal Opportunity Employer
Job Requirements
Brand Champion Skillset
18 years of age or older
High School Diploma or GED
Previous experience interacting with customers/clients, solving problems through trouble-shooting, and creating connections
May require upselling
Excellent Communications skills
Desire to actively engage and listen to your customers
Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time
Work from Home Equipment You Will Need
High speed internet with a minimum speed of 10-15Mbps download and 4-6Mbps upload
Ethernet cable connection (no wi-fi)
Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2GHz processor speed and at least 4GB RAM
We’re looking for someone who believes that each and every customer deserves world-class service and goes above and beyond to make sure that service is delivered. Our chat care coordinators have a demanding job, but the demands are worth the rewards. This is one of those rare opportunities where your work will help save lives, and truly enrich others. Chat Care Coordinators are our most visible representatives of our mission to raise the standard of healthcare for everyone, everywhere. Your job will be supporting our real-time chat feature and providing incredible, fast, and convenient service to our members. If you’re a highly empathetic and friendly individual, with a strong interest in making a real difference to people, we want to hear from you. Our Chat Care Coordinators are on the front lines of our patient care, and we need your detail oriented self to come and join the mission!
In Your First 30 Days:
Onboard with Grand Rounds team and engage in internal learning
Demonstrate knowledge of proprietary software and other required technology (Google apps, etc)
Learn to articulate the Grand Rounds Mission and fully understand all of our product offerings
Immediately make an impact on our members by working through simple scenarios with members on chat
Get to know your team members
In Your First 60 Days:
Be readily available on chat to answer questions, start services on behalf of members, and assist them with navigating the healthcare system.
Demonstrate proficiency in navigating insurance plan details and customer information provided by Grand Rounds
Set personal short term and long term goals (>1 year and 2-3 years)
In Your First 90 Days:
Be a vocal and active contributor during team meetings; we want to hear your perspective!
Demonstrate an ability to skillfully and effectively collaborate with colleagues throughout the organization
Responsibilities:
Delight our customers. You’ll pull out all the stops to deliver a memorable experience (in a “I can’t wait to tell my friends about this fabulous service” way)
Navigate the challenging and complex health care landscape, and pivot quickly with change
Research internal resources and external customer benefits to determine the best action to take for the member, and ensure the most accurate information is relayed
Handle a fast-paced environment with competing priorities. You need good judgement to appropriately prioritize your responsibilities
Be empathetic. You’ll work with members and their families who are going through challenging times. They may be grouchy. They may be in pain. They may be confused. You need to keep perspective, be empathetic, be efficient and reassure them that you can help
Focus and participate in continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc…
Ask questions and raise your hand when you need help. Lost time can directly impact lives
Requirements:
Exceptional business writing skills, including accurate spelling and grammar.
Prior customer service chat experience, preferred Demonstrated attention to detail
Proficiency with technology; experience with google apps, apple products, and customer relationship management software a plus
Ability to independently manage one’s own workload while maintaining quality targets and exceeding member expectations
Demonstrated ability to think critically and problem solve complex situations
A sense of humor. We work hard. So we like to laugh a lot too
Ability to work from a home office if needed
Bachelor’s degree or 5 years relevant experience in healthcare or benefits/insurance organization is highly preferred.
Shift schedules available (listed in PST): Sunday-Thursday 5:00AM- 2:00 PMMonday, Tuesday, Wednesday–Saturday 9:00AM-8:00PM
About Grand Rounds Health, Doctor On Demand and Included Health:Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
Study.com is a leading online education platform that helps learners of all ages excel academically and close skills gaps. Study.com’s online courses, short animated video lessons, and study tools make learning simple for over 30 million teachers, students, and working professionals. Study.com’s mission is to make education accessible with engaging, high-quality educational content that can be accessed at any time, anywhere.
Study.com’s Teacher edition membership provides expertly curated content and intuitive platform to classroom teachers and their students across a wide breadth of subject areas and grade levels. Now more than ever, new and experienced educators are coming to Study.com to find an engaging and highly customizable online learning platform.
Job Description
Teachers Advisors are responsible for supporting new and existing Study.com Teacher edition members via live chat. An advisor’s main responsibilities are to help Teacher subscribers find more value in their Study.com memberships. They will accomplish this byhelping teachers find the correct content for their subject areas, grade levels, and state standards as appropriate,, and showing them how to make the most of Study.com’s Virtual Classrooms and teacher-support features. Teachers Advisors deal with multiple educators in various school settings, who have varying needs. This contract position requires flexibility as well as the ability to iterate and experiment with different processes and share actionable feedback with the internal team.
Responsibilities
Respond promptly to inbound customer inquiries related to teacher-specific features and the educational content available on Study.com’s website with strong written communication
Engage with classroom teachers and other educators to help them determine which Study.com resources are appropriate for their subject area(s), grade level(s), and state standards as applicable
Ensure customer understanding of student tracking and monitoring capabilities for academic success
Compile customer feedback to help improve future user experiences
Follow suggested scripts with the flexibility to adapt by asking questions and going off-script in order to be successful
Adhere to all policies and legal compliance requirements
Maintain a high-level knowledge of current products, processes, policies, and industry
Requirements
1+ years of experience in education, customer support, or advising
Strong understanding of the needs of teachers and passion for finding them the best solutions. Personal experience with teaching is a plus
Superior interpersonal and communication skills (especially writing)
Envision Radiology is looking for a Remote Full Time Data Entry Representative to join our team!
Welcome to Envision Radiology, where we are passionate about improving lives through unmistakable quality and spectacular service in every community we serve. Our culture starts with understanding why we exist and our vision is to revolutionize diagnostic imaging and be the best in the world. We are looking for someone who is just as passionate about our culture as they are about the work they are doing in the business.
In 2019, US News named Colorado Springs in the top three most desirable place to live in the United States. Colorado Springs continues to grow and is the perfect place to call home.
Connect with us and discover your unique path to a fulfilling and rewarding career with Envision Radiology!
Summary/Objective
The Data Entry Representative performs all tasks required for data entry processing under the direction of Centralized Services Supervisor.
Essential Functions
Enters, updates and verifies Patient Referral Data into various systems for use by all personnel.
Reviews and verifies data entered into database to ensure accuracy.
Processes all faxes in a timely and efficient manner.
Confirms that medical scripts and referral documentation have the correct procedures listed.
Effectively communicates with Center employees if additional information is needed to process request.
Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Communication Proficiency.
Technical Capacity.
Organizational Skills.
Time Management.
Thoroughness.
Supervisory Responsibility
This position has no supervision responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
One plus year of experience in customer service/data entry – healthcare preferred
Proficient speed and accuracy with data entry – 9,000+ KSPH
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously “exceed†company and customer expectation
Strong communication skills & professional demeanor
Education/Certifications:
Minimum of High School diploma or equivalent (GED) – continuing education preferred
Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
Position Pay Range $13.55 – $16.30
Company Benefits Below is a list of benefits that are offered to employees, once eligibility is met.
Health Benefits: Medical/Dental/Vision/Life Insurance
Company Matched 401k Plan
Employee Stock Ownership Plan
Paid Time Off + Paid Holidays
Employee Assistance Program
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
REMOTE – USA /JOIN THE MODS – NEW MODS /CONTRACTORAPPLY FOR THIS JOBAre you a PC gamer? Would you like to be paid to test out a new game from one of our elite clients? Sign up for our upcoming playtest! NOTE: Must be comfortable with gore, blood, and weapons. Date: Friday, September 10, 2021Time: 3 PM – 6 PM PT (You must be available for all three hours)Testing Pay: $13/hour. (You will be paid via PayPal) For this opportunity, you do not need to upload a resume. Instead, please send us your favorite meme. For this playtest, we will need to confirm your computer specs so will be asking for screenshots of the following information in our pre-screening form. 1. System Summary2. Components -> Display screens If you need help with getting screenshots, you can follow these steps: 1. Click Start and in the search bar, type “System Information.”2. Click “System Information” in the search results. Please take a screenshot of this.3. To see details about your video card, click “Components” and then click “Display.” Please also take a screenshot of this. Pro-Tip: Nearly every Windows computer has a tool called ‘Snipping Tool’. If you haven’t used it before, you can also find it by searching for it and then use it to take your screenshots.
Game Testers must meet the following requirements:
Must be at least 18 years old.
Access to computers that meet the following recommended specs
– Windows 10 64 bit
– 16 GB+ RAM
– GeForce GTX 1080 or above
– 100 GB free HD space
High-speed internet connection
Have a valid Bethesda.net account (if you don’t have one you will need to create a free account before you apply to this opportunity)
Three hours of playtime during the testing period: 30 minutes to install, 2 hours of game play, 30 minute survey.
Participants must agree to the terms of an in-app Trial agreement, which includes confidentiality notices (confidentiality is required)
Be located in the United States.
Test dates: September 10th from 3 PM – 6 PM PT (you must be available for the entire 3 hours)[This is the only test date. If you are not available, please do not apply.] The testing pays $13/hour and you will be paid via PayPal. Note: In order to be paid, you MUST complete the 30-minute Survey.
We’re looking to build a team of skilled research and data entry assistants to support Study.com’s scaled email outreach effort to help get the word out about Study.com and our product offerings. Our ideal data entry assistants should be self-motivated and thoughtful with excellent research and critical thinking skills. They will be researching college and university sites to locate the best contact in charge of specific departments.
To help us build our library of contacts to reach out to, you will need:
To be very comfortable and strong at research and making quick judgement calls
A critical eye towards detail and care
To be able to work independently while remaining open and responsive to feedback
Mastery of the English language with complete fluency
Research or data entry experience is not necessary but is an excellent bonus for applicants
As a online research and data entry assistant, you will be responsible for:
Gaining deep understanding of the different departments of a college/university and accurately know which department to contact for a given project
Finding appropriate contact information and adding it into our online spreadsheet system
As a contract Online Research & Data Entry Assistant, you’ll receive the following:
Reliable Payments: Timely, reliable payments twice a month
Independence: No waiting, no assignments, and a large library of projects for you to work on
Flexibility: Work from anywhere, at any time, completely online
Supportive Staff: Access to a supportive in-house team to answer your questions
Do you think you can be a Online Research and Data Entry Assistant at Study.com? Click “Apply Now” at the bottom to fill out an application and submit your resume!
“The front page of the internet” Reddit brings over 450 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.
We are looking for an enthusiastic Trust & Safety Specialist to join our team who will be working with our massive Reddit Community to enhance the overall health of Reddit.com and user experience. If you have experience in online safety, and deep dive investigations into abusive content and bad actors, then we want to hear from you! This team will be on the front lines working with our users every day and will partner with our Product team to improve the user experience.
Responsibilities:
Review escalated content and assess for policy compliance quickly and effectively
Serve as escalation point-of-contact and swiftly act on sensitive issues that affect users and internal stakeholders
Perform investigations and deep dive analyses to identify meaningful data clusters of users based on usage patterns, actions taken and content interacted with
Partner with internal stakeholders to deliver insights about our operations and help create better user experiences.
Troubleshoot and identify bugs or user-related issues and work with our stakeholders to seek resolutions or fixes while mitigating risk
Exude patience and positivity in the Community and contribute to a growing safety-first organization
What We Can Expect From You:
2-3 years relevant work experience in the Internet industry, social media, and online communities
Familiarity with Content Moderation Tools and workflow management software (ticketing)
Proficiency in French or German is a plus
Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
Ability to excel in a dynamic and fast-paced operational environment and drive change, and collaborate cross-functionally
Experience with SQL, querying databases or data-driven problem-solving approaches is a plus.
Our North American omnichannel operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. At our FSC Client Service Center, we are the heart of the Sephora client experience. We act as the expert in all areas that have a direct link to clients and their omnichannel interactions with Sephora (shopping online, client service, product questions, liaison with stores, loyalty program, social media, etc). We go above and beyond for each client by providing creative solutions to issues, making educated product recommendations, handling escalated clients with a high touch level of service, and providing timely follow-up when necessary to ensure open and clear client communication. Our goal is to provide best in class service to every Sephora client, regardless of contact channel, while ensuring operational efficiency and a fix-it-for-tomorrow attitude.
Your role at Sephora:
Provide exceptional solutions for client requests / inquiries that come through proactive live chat software while working remotely from home. Inquiries may include: beauty consultations, product information, upselling, and general questions about Sephora.com products.
Demonstrate Sephora standards for quality service and incorporate Sephora culture into every client interaction
Fulfill client requests by asking clarifying questions and providing relevant solutions
Maintain open communication with lead / QA / Supervisor for support and personal development
Apply feedback and coaching to develop skills that will improve the client satisfaction you provide
Proactively engage in the Sephora.com website, knowledge base, and other tools to enhance the client experience
Maintain composure, professionalism, and contact control when dealing with challenging clients to find the best possible solution
Use positive, professional, and appropriate grammar and word choice in written communication with clients via chat
Be punctual to work by logging in on time and adhere to all schedules and deadlines as scheduled in advance
Meet or exceed all productivity key performance indicators (KPIs) and quality goals as outlined
Ability to self-motivate and work remotely in a quiet space, uninterrupted and without distraction
We’re excited about you if you have:
Passion for Sephora clients and all things beauty
1-2 years of experience in the retail beauty industry
Strong knowledge of Sephora brands, products, ingredients, and application techniques
Well-developed listening, comprehension, verbal, and written communications skills
Maintain poise, patience, and professionalism in client engagement and contact center environment
Able to multi-task, have demonstrated organizational, detail orientation, prioritization, and time management skills to ensure that all client related inquiries / tasks / requests are completed accurately and at the first contact
Ability to work effectively in a team-oriented, high-demand, and fast-paced environment
Solid communication skills to effectively communicate with various levels of management and support
Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner
Strong time management skills
Maintain positive and upbeat attitude towards team members and clients at all times
You’ll love working here because:
The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
Voice Captioners are hired at a new hire training salary of $17.00 per hour. Upon completion of a full time, 8-week or 10-week new hire training period (length dependent on experience level), Voice Captioners are moved into an on-air captioning position with an increased rate of pay beginning at $20.00 per on-air captioning hour. Voice Captioners can average $35,000 annually in the first year after completing new hire training.
Summary:
VITAC is the largest provider of live closed captioning services in North America. Our Voice Captioners provide essential services to the millions in the Deaf and Hard of Hearing community daily by creating closed captioning for live television, streamed media, corporate, government, and educational events. If the prospect of working from home, helping positively touch the lives of millions of people daily, having exciting new work challenges each day, and getting paid for it sounds interesting, then this is the position for you!
Voice Captioners perform duties from their home and enjoy a flexible work schedule. VITAC offers part-time and full-time schedules based on personal and business needs. VITAC provides Voice Captioners with paid new hire training prior to captioning for our customers. In addition to an hourly base pay, VITAC offers incentive pay for specialized events, competitive medical, dental and vision insurance for full-time positions, and a generous 401k retirement program, and an exceptional on-air support team.
Essential Duties and Responsibilities:
The scope of work may include but is not limited to the following:
Produce near instantaneous transcription of the spoken word into text as close to verbatim as possible using speech recognition technology and VITAC provided software and hardware
Prepare for scheduled programs and events by conducting research related to the correct spelling of words and names, etc. likely to be referenced in the event.
Record notes as required and as per company procedures.
Participate in ongoing trainings as needed.
Other duties as assigned by management.
Minimum Qualifications:
High School diploma or equivalent required.
Ability to read, write and speak English proficiently, a clear speaking voice and excellent enunciation skills
Dedicated to ongoing process of improving skills throughout career
Good cultural and news general knowledge
Detail oriented, follows procedures
Some technical familiarity with computers
Able to work flexible hours, including nights, weekends, and holidays
Reliable and punctual; exceptional customer service skills, team player
Proficient in Windows, Microsoft Outlook, Google and able to learn new systems quickly
Benefits:
Technical Support:Â VITAC hires Captioners to work in an employee status. Doing so allows us to train our Captioners on the technical aspects before they go on air, and Captioners continue to receive support throughout their employment.
Equipment:Â VITAC remote Captioners are provided with all of their equipment, hardware, software, technical support, phone line installation, and direct billing of phone line charges. Captioners provide their own television and pay for their own high-speed internet service.
Pay and Benefits: VITAC Realtime Captioners are paid semi-monthly via direct deposit and full time Captioners are offered a benefit package that includes health insurance with shared employer/Captioner premiums, company-paid short- and long-term disability, and a 401(k) plan with a percentage of match on the Captioner’s investment.
Varied Schedules: It may be obvious, but it still warrants mentioning – broadcast Captioners work the hours of the broadcast industry. VITAC is a 24-hour, 7-day-a-week, 365-day-a-year business. If you’re watching something on television, likely some VITAC employee somewhere is captioning it at that time. That might sound overwhelming, but it can result in some interesting scheduling options.
Compiles data and prepares invoices, bills of lading and credit memos for billing. Compiles amounts due from records such as purchase orders, sales tickets and charge slips.
GENERAL DUTIES & RESPONSIBILITIES:
Processes all billing transactions.
Receives and prepares billing files from a variety of sources to invoice from or upload into billing systems.
Prints and reads computer files or gathers records and reports to compile needed data.
Enters/uploads information into billing system or computes amounts due.
Prepares invoices, listing products and/or services sold and amounts due.
Prepares/processes credit memorandums to indicate returned or incorrectly billed merchandise or services.
Prepares/processes credit forms for clients or finance companies.
Posts transactions to accounting records such as worksheet, ledger or computer files.
Analyzes posted data to determine if billed dollars are comparable in month over month comparison process.
Develops/maintains process documentation for each assigned task.
Assists in special projects.
Reports process flow issues to Billing Supervisor.
Interfaces with internal customer service on customer inquiries.
Performs other related duties as assigned.
EDUCATIONAL REQUIREMENTS:
A high school diploma or GED is required for this role.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of billing principles, practices and processes.
Knowledge of business and accounting principles and practices.
Proficient in the use of basic office equipment and tools as well as applications specific to financials and billing systems/processes.
Skill in data entry.
Works well in an environment with firm deadlines; results oriented.
Ability to multi-task and adjust schedules to meet deadlines.
Ability to work in an organized manner.
Ability to maintain confidentiality.
Ability to communicate effectively verbally and in writing.
Team skills, including the ability to establish and maintain effective working relationships.
POSITION REQUIREMENT:
If working with federal government contract clients, an employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.
In this exciting role as an Executive Administrative Assistant you will have responsibility for supporting the Vice President of Quality Systems and the Quality Systems enterprise organization.
Core Quality Services- Quality Systems
Core Quality Services (CQS) enables business success through simple customer-oriented solutions, unmatched Enterprise scale, and industry leading expertise. The CQS organization is comprised of Centers of Expertise and Shared Services. Within the Shared Services arm is the Quality Systems team. This team is comprised of essential quality system shared services that span the entire enterprise. The Quality System team is made up of Quality Management Systems, Audit and Compliance, Training, and Configuration Assurance.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
Provides general administrative support including preparing communications and maintaining schedules.
Performs normal office functions such as setting up and maintaining files; arranging meetings and conferences; Gathers, compiles and reports on information relevant to supervisor’s assignment.
Administers inter-department or inter-unit programs or processes.
May be responsible for coordinating travel and submitting expenses.
Overall calendar assistance, project coordination, meeting coordination and minutes, stakeholder engagement, supply management (e.g. equipment), new employee assistance, overall projects for the entire QS team as assigned.
Purchase Order (PO) Management—maintain POs for the organization, create new POs, follow-up on payments, and ongoing maintenance.
Team building support and coordination (holiday parties, HH etc).
Space facilitation (cube location, space management as needed).
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident on your resume.
High School diploma with minimum of 6 years of relevant experience.
Nice to Have (Preferred Qualifications)
Autonomy: Has high degree of initiative; Work may be done without established procedures.
Resourcefulness: Work involves obtaining or providing information that is not readily available. Ability to take initiative, make contacts, and locate information without guidance.
Innovation and Continuous Improvement Mindset: Adjusts or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Communication and Influence: Communicates with internal and external contacts. Comfortable communicating with Senior executives and relaying and obtaining information. Demonstrates confidentiality as will be exposed to sensitive information. Strong in MS Office suite of products (Word, Excel, PowerPoint). Knowledge and experience with MS TEAMS.
Knowledge of Regulated Industry: Experience working within a Medical Device company.
Molina’s Credentialing function ensures that the Molina Healthcare provider network consists of providers that meet all regulatory and risk management criteria in order to minimize liability to the company and to maximize safety for members.
Knowledge/Skills/Abilities
Clerks are responsible for the data entry of credentialing information received from practitioners and providers into our credentialing database. Clerks work on a team that supports each other through various functions to ensure team goals are achieved. The clerk position is production based and has both production and quality goals that are to be achieved.
Duties To Include Any Combination Of The Following
• Complete data entry of applications in the credentialing database while meeting production and quality goals.
• Prioritize work that is given and assist team with meeting team goals.
• Verify provider information through primary source verification.
• Maintain a high level of confidentiality with provider information.
• Adhere to the department work schedule guidelines.
• Be cross-trained in multiple functions of clerk team to assist with additional file volume as needed.
Preferred Experience
• Experience in a production or administrative role requiring self-direction and critical thinking.
• Extensive experience using a computer — specifically internet research, Microsoft Outlook and Word, and other software systems.
• Experience with professional written and verbal communication.
You speak the language of fitness and can jump into any conversation with no hesitation. You bring value by answering questions with knowledgeable details and can guide a community member towards a solution. You have personality, speak from a human tone of voice and are well in-touch with current trends. You have at least 2 years’ experience in this area. Responsibilities:
•Monitor, review, and respond to post comments across Bodybuilding.com social media channels •Identify customer service opportunities and work closely with the CS team to resolve inquiries. •Focus on building a positive community engagement strategy and use feedback from our audiences to help guide social strategy. •Live inside the social media world of @Bodybuildingcom, engaging, retweeting, surprising and delighting celebrities and influencers with the support of several agencies and internal social and creative teams. •Actively search for engaging user generated content to re-post and circulate on our owned social channels. •Intuitively adapt to the changing landscape of social platforms, and actively advise the team on how our responses and engagements should reflect these changes. •Tackling other projects as needed by the team to keep us running a well-oiled social media machine. Basic Qualifications:
• At least 2 years’ experience working in a fast-paced social media environment with community management responsibilities or 5 years’ relevant experience • Advanced knowledge of fitness industry, current sports, including teams, athletes, storylines, and forward-facing media personnel • Skilled in social media comprehension and execution across Twitter, Facebook, TikTok and Instagram • Ability to work quickly and juggle multiple tasks during a typical workday • Ability to analyze and apply data to decision-making
The primary purpose of this position is to oversee a team of Quality Analysts, Auditors & Trainers whose primary functions are to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for performing a variety of tasks including but not limited to: directing training/audit/feedback activities commensurate to production standards, establish priorities and maximize usage of assigned resources, evaluate and recommend alternative auditing procedures and delivery methods for continuous improvement and support the day to day functions of their assigned team.
Competencies:
Technical capacity
Organizational skills
Problem Solving/Analytical
Customer/Client Focus
Time Management
Collaboration
Performance Management
Leadership
Business Acumen
Key Accountabilities/Responsibilities:
Direct, review & report daily training/audit/feedback activities of assigned team.
Conduct meetings regularly with assigned team and senior executives to keep consistency in teamwork.
Be involved in daily team driven actions to help develop improvements to achieve associate level merit.
Provide timely quality follow through in the form reporting and escalations.
Develop and maintain a repository of internal training material, monitoring results & feedback to identify trends and target improvements for associate teams.
Ensure effective communication with all members of assigned staff, site level & senior executives.
Assist in the implementation of policies, operating procedures and quality systems as directed by senior management.
Stay abreast of the new trends and tools in employee development.
Support Firstsource by identifying new initiatives to include expanding the training and quality program scope and maintenance of processing models, guidelines and scoring methodologies.
Performs other work related duties as assigned.
#IND-FS
Qualifications
Desired Knowledge and Skills:
Previous work experience in training delivery, quality assurance and a dedication to quality & improvement.
1+ year(s) experience in a supervisory capacity leading team remotely.
Proven quality results and an understanding of what constitutes a quality product/interaction.
Ability to identify opportunities for improvement in processes & struggles with Training & QA level associates.
Excellent oral, written and presentation skills; enhanced ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.
Skilled in organization and prioritization, and attention to detail.
Strong team player with the ability to work across multiple functions and disciplines.
Education, Experience and/or Training:
College degree or relevant experience in business administration, adult education or quality assurance preferred.
Expert-level knowledge in MS Office required.
Healthcare experience is a must.
Lean Sigma principle experience preferred.
Travel:
Up to 25% overnight travel required at times for team development and/or organizational seminars.
Position Requirements: High School Diploma or general education degree (GED) 1-2 years of business office or data entry experience or educational equivalent. Typing 35 WPM 10 key calculator Must be able to operate computer and software systems in use at the SRCO. Able to operate a copy machine, facsimile machine, telephone/voicemail. Ability to read, write, speak and understand English proficiently. Experienced in navigating web based applications Ability to demonstrate mathematical and analytical skills Ability to read, enter and retrieve information from the host Patient Account System Strong interpersonal and communication skills required to effectively interact with internal and external contacts. Must be able to follow instructions. Ability to listen to and understand information and ideas presented verbally and in writing. Consistently exercises logic and reasoning to assess and resolve problems. Combines and organizes information. Consistently maintains a professional and approachable demeanor. Able to work under pressure in a fast paced environment. Ability to work independently Pays strong attention to detail and maintains high degree of accuracy Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains high level of accountability Strong collaboration skills Ability to work effectively in an open floor environment Ability to work overtime when necessary. Must be able to lift a minimum of 10 pounds, stand, bend and reach in a manner consistent with typical office work.
Purpose: Responsible for the prompt and accurate posting of payments, noncash vouchers and adjustments to patient accounts for multiple entities. Ensures all Advocate Health Care Policies relating to payment and adjustment applications and Internal Audit processes are followed.
Accountabilities: Adheres to established Advocate and SRCO policies, procedures, guidelines and productivity standards. Responsible for personal and professional growth and development. Responsible for the accurate and timely posting of bank lockbox payments, patient credit card and check payments. Responsible for the accurate and timely posting of electronic and manual account adjustments. Responsible for the accurate and timely posting of electronic 835 payment files. Responsible for the accurate and timely posting of noncash vouchers to appropriate patient’s account. Responsible for the proficient us of the Patient Account host system and other integrated hardware and system applications.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Job Track Description:
Responding to escalated social media content as required.
Monitor multiple Social Media accounts for client including Pinterest, Instagram, You Tube and Twitter and Tiktok
Serve as a moderator of social community by developing and following guidelines.
Serve as subject matter expert on social media, community management and digital footprint.
Respond directly to consumers on all Social Media platforms as client
Analyze trends and issues within a community and provide reporting that includes quantified metrics that measure on-line success.
Keep updated on all developments and changes for the Social Media Team skill area, taking ownership to obtain and learn all information provided via print and the intranet.
Drive digital strategy initiatives for brands by increasing performance of social accounts, developing new content and manage the process of new platforms/channels.
Interact directly with client’s key departments such as legal, Drug Safety, Public Relations, and Compliance to gain agreement on approved language and Social Media strategy.
Oversee all social media accounts to ensure that client is compliant with FDA, FTC & internal regulations.
Utilize good judgment in safeguarding the company image in responses and outreach on all Social Media platforms.
Attend regular brand meetings with the client as requested
Provide QA/Mentoring to the Social Media Team based in US
Discuss monitoring feedback with the team supervisor in order to improve performance with openness to constructive feedback, active participation in training and implementation of new processes and procedures.
Patterson Flynn Martin, a part of F. Schumacher & Co., is America’s leading name for manufacturing and distributing floorcovering and is currently seeking a Data Entry Contractor with opportunity to join full-time. This role will require a person with exceptional excel skills to analyze and transform data for our Enterprise Resource Planning (ERP) system, Odoo. The ideal candidate is self-motivated, analytical, and detail-oriented with prior experience using Odoo (nice to have).
YOU WILL:
Compile, verify accuracy and sort data according to priorities to prepare source data to import into Odoo
Review data for deficiencies or errors, correct any incompatibilities if possible and verify output
Research and collect further information for incomplete documents
Collaborate with the Custom Product Team and Digital product team to create a pricing matrix based on existing product data
Keep information confidential
Requirements
Requirements
YOU HAVE/ARE:
· Proven data entry work experience
· Exception MS Excel skills
Attention to detail and accuracy
· Prior experience with Odoo is a plus
Strong communication skills and cross functional teamwork
HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Group’s innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience, technology and service, we help hospitals, health systems and clinics concentrate on what they do best, patient care.
HealthMark Group is growing and looking for bright, energetic and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company.
We are expanding rapidly and have created unique roles that need qualified candidates.
Entry level job duties include but not limited to:
Processing medical record requests
High volume and fast paced environment
Reports directly to the Processing Manager
Assist as needed in overflow processing due to high volume issues and/or coverage issues
Abide by HIPAA guidelines while ensuring the confidentiality of PHI
Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
Assist as needed in overflow processing due to high volume issues and/or coverage issues
Provide feedback regarding request volume and perceived issues
Monitors incoming requests received through various means
General office duties
Qualities that the candidate for this position should include:
Fast learner
Dependable
Quick worker
Team player
Positive attitude
Someone who strives to do more
When applying, it would be greatly appreciated if you would complete the assessment screening process. This helps us to set candidates apart and make more informed decisions.
In accordance with our company policy, Full Time Employees are eligible for the following benefits:
Robust Health Insurance Plan Options with Company Coverage
Company HSA Account Contributions for Eligible Health Plans
The Medical Staff Credentialing Specialist is responsible for the timely processing of initial credentialing applications and reappointment applications for all providers who are eligible for medical staff privileges.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.
Maintains the US Renal Care credentialing system to ensure that it is updated in real time, data is current, accurate, and valid.
Compiles initial provider credentialing applications/ information, and sets up provider files in the US Renal Care credentialing system, and processes the initial credentialing file.
Monitors applications and follows up with providers as needed, notifies facilities and regional leadership of completed applications.
Tracks all required provider documents by their renewal dates and receive updated documents by provider prior to their expiration date.
Processes reappointment applications prior to appointment expiration date, working closely with the provider and provider office.
Processes reappointment applications for previously archived providers as requested by providers and provider offices.
Works closely with facility leadership to ensure privileges approval packets are completed and returned to the Medical Staff Credentialing office.
Provides regular credentialing status updates and reports to Manager, Medical Staff Credentialing
Provides regular credentialing status updated to provider offices and facility leadership.
Communicates professionally with all USRC staff, providers, and provider offices.
Notifies providers, provider offices, and Manager, Medical Staff Credentialing of missing or incomplete information.
Interacts with medical staff provider offices, applicants, facility leadership, and other stake holders demonstrating the highest level of customer service at all times.
Performs other duties as assigned by Manager, Medical Staff Credentialing and VP, Medical Staff Credentialing.
Regular and reliable attendance is required for the job.
QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include:
Associates Degree or equivalent experience required.Two (2) years in Medical Staff credentialing experience.Experience with VerityStream (or CredentialStream) preferred.Certified Provider Credentialing Specialist (CPCS) preferred.Must have proficient computer skills, including Microsoft Office (Word, Excel and Outlook); proficiency in USRC applications required within 90 days of hire.
Quality Analysts (Reporting) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing case comments and sending reports to the Department of Veteran Services (VA), and discussing any issues with the QA team. They must promote and maintain a respectful, positive attitude in dealings with employees at all times. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
Process completed reports for final submission to VA through EMS
Work closely in conjunction with other Report Processing Specialists and QA Manager to submit all reports in a timely manner
Maintain thorough documentation of the process for all reports
Send “Daily Productivity” email with number of daily processed reports to QA Manager and Regional Operations Manager
Education and Experience Requirements
Additional Duties and Responsibilities
Answer emails and phone calls from quality analysts
Attend meetings as directed
Communicate and assist other departments in a collaborative effort to expedite cases
Work effectively within a team dynamic
Adapt to new instructions, requests or procedures as provided
Maintain a high sense of urgency at all times
Ensure the confidentiality of Veterans’ records
Requirements
High School Diploma or GED equivalent required
Self-starter
Advanced verbal and interpersonal skills
Advanced written communication skills, to include excellent grammar
Advanced reading and comprehension abilities
Advanced analytical skills and detail-oriented
Advanced multi-tasking skills
Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision
Proficient typing skills
Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Home Office Requirements
Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
OS for Windows – Windows 10
OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
Preferred memory – 4+ GB
If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
Quality Control Billers supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing all billing payment postings and invoices. The primary responsibility will be to ensure that all charges on invoices are entered properly and accurately as well as provider reimbursement. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
Process invoices within your queue
Analyze accounts and use proper CPT codes and correct rates
Ensure accuracy in charges as well as payments to providers
Frequently communicate with facilities and other departments within the company to request any information if needed to ensure the highest quality of QA and billing
Education and Experience Requirements
Requirements
High School Diploma required; previous billing experience preferred
Knowledge of CPT codes for claim charges
Basic math skills
Self-starter with the ability to work independently
Advanced verbal and interpersonal skills
Advanced written communication skills, to include excellent grammar
Advanced reading and comprehension abilities
Advanced analytical skills and detail-oriented
Advanced multi-tasking skills
Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision
Proficient typing skills
Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel
Home Office Requirements
Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
OS for Windows – Windows 10
OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
Preferred memory – 4+ GB
If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
Daily tasks of Search Engine Evaluator will involve rating search results to the corresponding landing pages or advertisements based on a set of guidelines. Each project has a specific group of guidelines that will be explained during training in detail. Training will involve specific examples of what you can expect to see while working, this will prepare you for every eventuality. Tasks to be completed require high focus however, each task can be completed within 10 seconds to one minute. As an evaluator, must be comfortable navigating websites, search engines, and know how to find things online in general. You are ideally up-to-date on news, current events and pop culture. Our schedule is flexible to adapt to yours, although you must commit to a minimum of 10 hours per week and a maximum of 25 hours. We offer a standard base salary with a bonus rate offered if you satisfy the quality, throughput and productivity goals. If you are looking for an opportunity to participate in a long-term project in partnership with a multi-national corporation, read on!
Qualifications:
– Native level proficiency in English – Residing permanently in United States
– Strong computer skills
– Strong communication skills
– Capable of self-management and organizing your time efficiently to complete tasks
– Problem-solving skills
– Personal computer running Windows OS
– Stable, high-speed Internet connection
Employment Conditions:
– Independent contractor employment – Free training, we will be providing detailed guidelines – 10-25 hours per week, on a flexible schedule (Part-time/Work-from-Home)
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
JOB SUMMARY Responsible for validating dispute reasons following Explanation of Benefits (EOB) review, escalating payment variance trends or issues to NIC management, and generating appeals for denied or underpaid claims.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned.
• Validate denial reasons and ensures coding in DCM is accurate and reflects the denial reasons. Coordinate with the Clinical Resource Center (CRC) for clinical consultations or account referrals when necessary, • Generate an appeal based on the dispute reason and contract terms specific to the payor. This includes online reconsiderations. • Follow specific payer guidelines for appeals submission • Escalate exhausted appeal efforts for resolution • Work payer projects as directed • Research contract terms/interpretation and compile necessary supporting documentation for appeals, Terms & Conditions for Internet enabled Managed Care System (IMaCS) adjudication issues, and referral to refund unit on overpayments. • Perform research and makes determination of corrective actions and takes appropriate steps to code the DCM system and route account appropriately. • Escalate denial or payment variance trends to NIC leadership team for payor escalation. Qualifications:
Conifer requires its candidates and contractors, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment activity. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Intermediate understanding of Explanation of Benefits form (EOB), Managed Care Contracts, Contract Language and Federal and State Requirements • Intermediate knowledge of hospital billing form requirements (UB-04) • Intermediate understanding of ICD-9, HCPCS/CPT coding and medical terminology • Intermediate Microsoft Office (Word, Excel) skills • Advanced business letter writing skills to include correct use of grammar and punctuation.
EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job.
• High School Diploma or equivalent, some college coursework preferred • 3 – 5 years experience in a hospital business environment performing billing and/or collections
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to sit and work at a computer terminal for extended periods of time
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Call Center environment with multiple workstations in close proximity
Hungryroot is seeking an energetic, empathetic, and detail-oriented customer advocate who’s ready to make their mark on a growing team. As a Customer Care Specialist, you’ll be responsible for all day-to-day interactions with our customers over email, text, chat and social media.
Customer Care Specialists will work 40 hours per week, including weekends and holidays. Availability to work overtime hours and non-traditional hours is a huge plus!
How You’ll Make an Impact:
Become an expert on Hungryroot & spread the love to everyone!
Respond to customer comments & questions over email, text, chat and social channels.
Collaborate with Customer Care colleagues to identify and track issues & trends to improve the customer experience.
Identify opportunities for creating new & updating current processes.
Constant communication with Customer Care Manager & other leadership to identify customer pain points.
Why We Need You:
1+ years of experience in an eCommerce customer support role
1+ years of ticket management system experience such as Zendesk
Availability to work both Saturdays and Sundays
Emotionally intelligent, solution-oriented communication
Ability to convey complex issues to the team while delivering personable help to customers
Ability to learn multiple internal systems & processes quickly
Detail-oriented with a deliberate pace
Exceptional & empathetic written communication skills
A desire to meet and exceed personal productivity goals
A love of learning & the ability to keep up with a constantly changing environment
A motivated, positive, and selfless attitude
Perks & Benefits
Remote Work Optional: Work from home, work from our NYC office, work from anywhere, you decide!
Competitive compensation + comprehensive Medical, Dental, and Vision benefits
Unlimited vacation policy
Monthly Hungryroot credit
Universal paid parental leave
401k
Commuter benefits
A working environment filled with passionate, happy, smart people!
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 53,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.
What You’ll Do As an Order Entry Specialist, you’ll be part of our Global Tools and Storage team with the option to work remote or in the Allentown, PA office. You will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders, entering & processing orders into our Esker system, and contacting customers for missing order specifications via various channels using designated ERP, operating systems and web-based tools. Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner. This individual will be required to work in a fast-paced environment, have an attention to detail and be well organized. In addition, must demonstrate proficiency in written and verbal communications, along with the ability to utilize, learn and adapt to business processes, product and technology. You’ll get to:
Order Processing – 75%
Read and understand incoming POs and align POs to quotes and drawing (if applicable)
Process incoming orders in a timely manner
Process and handle customer requests, orders, and other customer related matters pertaining to order coordination and logistics
Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations
Communicate daily as needed with internal team, sales, and customers pertaining to missing product information on orders
Consistently hitting KPIs
Maintain working knowledge of all company products, services, and processes
Develop proficiencies in learning and processing cross branded orders
Other duties as assigned by management
Administrative Support – 25%
Assist and support teams with administrative related matters to include downloading order portals, customer requested documentation, and other work assigned by management
Who You Are You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:
2+ years’ worth of experience within order entry/customer service environment
Requires High School Diploma or its equivalent
Associate degree preferred
Ability to work flexible work hours and overtime if needed
Minimum of 12 months in current role (Internal Applicant)
Proficiency in Microsoft Office; Excel, PowerPoint, Word, etc.
Proficiency in SAP preferred but not required
Proficiency in Salesforce preferred but not required
What You’ll Receive You’ll receive a competitive salary and a great benefits plan:
Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
How You’ll Feel We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
Grow:Â Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
Belong:Â Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
Give Back:Â Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
The Role: You are a people person who cares deeply about our customers and you are passionate about graphic design, stationery, typography, investigating problems and finding solutions to make things right for those who may have had a less than perfect experience with their order. Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Print Quality Specialists to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will also influence the outcome of our key metrics during the holiday season. As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical. You will rework design files and communicate with our printers/fulfillers to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe’s Creative Suite and passionate about solving problems. Our operation is open 7 days a week and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable, and the position is based in Oakland, but the team is currently working remotely. Location: Remote
You Will:
Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations
Research and document replacement order root cause
Work directly with customers over email to design and replace original orders
Work in a production environment to troubleshoot technical, design, and print errors
Work collaboratively with other teams to ensure we deliver outstanding service
You Have:
Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom a plus.
G-Suite Experience
The ability to work effectively in a team-oriented environment
You are flexible and open to new challenges
The ability to learn and work remotely and engage effortlessly with coworkers and leadership.
You take feedback well and are eager to learn more
The ability to produce high-quality design work in a fast-paced environment
The ability to think critically in order to solve problems
Excellent written and verbal communication skills.
What You’ll Gain in Return:
Gain customer service experience
Salesforce Lightning experience
Expand your knowledge of Photoshop and Illustrator.
Growth opportunities. The role is great for recent grads looking to build a strong resume
Fun, friendly, and diverse team culture
Must reside in the following states to be considered for a Seasonal Role: AZ, CA, CO, CT, FL, GA, IL, IN, LA, ME, MO, MT, NV, NY, NC, OH, OR, RI, TX, VT, VA, WA,WI About Minted: Minted is a design platform bringing the best in independent design to consumers everywhere. The company’s art, stationery, and textiles products have reached over 75 million homes worldwide.
The Customer Care mission: To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights. The role:Our Seasonal Associate customer care agent will engage customers via chat and email, providing support for pre-sales issues and basic technical issues.
You Will:
Receiving and promptly responding to both live chats and emails regarding product and pricing inquiries, and troubleshooting basic technical issues.
Identifying and escalating website errors and product issues to the Associate Customer Care Manager or Customer Care Manager.
Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.
You Have:
Practical experience with the iZotope product line and working knowledge of Audio software and Plugins.
Excellent written and verbal communication skills
Ability to handle difficult customer situations with empathy and professionalism
Flexibility with schedule and occasional overtime when needed
Real world experience with audio processing in recording, production, sound design, and post production is a plus.
Positive attitude
Strong discipline and work ethic
Team mentality
Unfailing integrity
Passionate about advocating for customer needs.
Showing empathy and understanding towards customers.
Careful attention to detail
Benefits:
Wellbeing-Â We provide Medical, Dental, and Vision Insurance, Life Insurance, and Short Term/Long Term Disability
Mental Health-Â Subscription to the Calm Meditation App and access to Virtual Online Therapy are available for all iZotopians
Remote Work-Â We offer remote work flexibility until we are able to safely return to the office. Employees will receive monthly stipends to help with home office expenses as well as a WFH reimbursement for you to purchase any additional supplies
Continuous learning-Â Tuition Assistance and Professional Development opportunities for those seeking to further their learning
Flexible PTO-Â We offer a Flexible PTO plan along with Sick Days and 19 paid holidays throughout the year
Parental Leave-Â 100% Paid Parental Leave with up to 12 weeks off for birth parents and 6 weeks for non-birth parents which can be taken consecutively or intermittently to fit what works best for a growing family’s needs
Employee Investment-Â We offer a 401k plan with employer match and annual market adjustments
Complimentary Software-Â Access to iZotope software and complimentary passes to share with friends and family, and industry discounts
Position: Data Center Associate Part-time (Casual)
Location: Remote
This is a part-time position and candidates must be available 7 nights a week. Shifts will vary, and candidates must be willing to work on any night of the week (Evenings, Weekends & Holidays) as follows:
Domestic shift hours: 7:00pm and could work as late as 1:00am (usually shift 7:00pm – 10:00pm/11:00pm)
Domestic Specialist; training hours 7:00pm as can work as late as 1:00pm – Once all job expectations are met. Hours could change to 6:00pm to 3:00am or 7:00pm to 3:30am
International shift hours: 12:00am and could work as late as 6:00am (subject to change based on time zones)
You will be crossed trained in the areas below based on shift needs and hours for these jobs could vary based on shift requirements:
Calling
Filing
Verifying Movie Data
Voicemail
Title Matching
Employees may remain in these job areas depending on business needs.
About This Role:
The Data Center Associate is responsible for collecting End of Day film gross reports on a nightly basis. Input collected data into Comscore’s Theatrical database. Report any discrepancies to manager on duty.
What You’ll Do:
Collect incoming Nightly Gross Reports from a variety of reporting methods.
Keep track of received data and source documents
Prepare and sort source documents, along with identifying and interpreting data to be entered.
Research, locate, and verify data is being entered into the correct location.
Research theater specific formats, special events, any other relevant information from several different reporting methods.
Data entry of alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen and enters necessary codes.
Research pre-release data and contact originator to confirm
Successfully perform on job function in the Data Center with minimal mistakes.
Make necessary corrections to information entered and compile, sort, and verify accuracy of data to be entered.
This position will also provide routine office support such as calling theaters to verify information as needed.
This position will also provide routine office support in movie projects such as website QA, research projects, and support for our Commercial and Product teams as needed.
What You’ll Need:
High school diploma or general education degree (GED); or 1-3 months related experience and/or training; or equivalent combination of education and experience
Strong attention to detail
Must have excellent computer skills
Candidates that are fluent in French is a plus but not required
Strong communication skills are key as this person will contact originators of source documents to resolve questions, inconsistencies, or missing data
How it works: You are given a selection of books to choose. The books are all free for you in exchange for a review. After your first approved review, you will be eligible to get paid for the reviews too.
There is never any cost to you. This is completely free to you, the reviewer.
You do not have to say you loved the book if you didn’t. You are being paid for an honest, quick review, not a positive review.
Most payouts currently range between $5-$60 per review.
Varsity Tutors is looking for a Course Operations Representative to join our fast-growing team! As a Course Operations Representative, you will be working with our operations team to help with the day to day functions and operations of ensuring our course offerings are set up correctly for our clients. We are looking for individuals who are highly motivated, have the ability to understand the ever-changing environment, and have a passion for continuous improvement of our courses. Ideal candidates will have strong critical thinking skills, ability to multitask, the ability to work independently, and have innovative solutions. Come join our fast-growing team and help people get the educational help they need!
About Varsity Tutors:
Varsity Tutors, a Nerdy Company, is the leading direct-to-consumer, curated gig economy platform for live online learning benefiting both learners and experts. We have built a comprehensive online learning destination that enables the delivery of scaled high-quality live expertise for learners of all ages across thousands of subjects and multiple learning formats through the application of technology and AI. We’ve raised $107M million in venture capital from TCV, Learn Capital, and the Chan Zuckerberg Initiative. We also recently announced that Nerdy, the parent company of Varsity Tutors, plans to go public via a SPAC with TPG Pace Tech Opportunities later this year, with a $1.7 billion market valuation.
Responsibilities:
Daily data entry of different applications into our Course Operations document
Provides daily operations support to multiple areas in our Course Operations field
Administrative projects and task
Report out on opportunities while presenting result focused ideas
Have high judgment when making decisions
Be able to work independent but also collaborate with team members
Any other responsibilities deemed necessary in the Course Operations area
Job Skills
Able to enter data accurately and efficiently
Experience with Zoom Application is preferred
Attention to detail and the ability to problem solve
Solid organization and time-management skills
Able to multitask in a fast-paced environment
Solid computer skills in Microsoft Office with the ability to learn our Varsity Tutors systems
Able to communicate clearly and concisely
Qualifications:
Bachelor level degree in any major is preferred but not required
Understand of operations or insight as to how our Course Operations team works
Sales, account management, or client service experience is helpful, but not required
Strong problem-solving skills and ability to adapt quickly in a fast-paced environment
General computer and email knowledge – we use Google Suite and Apple products
Availability to work some evenings/weekends
CRM experience is preferred
Passion for being part of a team that is dedicated to making a difference for our clients
Benefits/Culture:
$16/hr plus a full-time benefits package
Healthcare Plans (Medical, Dental, Vision, Life)
401k Company Matching Plan
PTO, Paid Holidays, Floating Holiday (for your birthday!)
VTO (“volunteer time off” to do community service/charity work)
52 hours of Free Learning Sessions per year for you or immediate family members
Fun, collaborative, and team-oriented work environment with plenty of training and a feedback rich culture
QualMeeting hosting: Host online focus group sessions running on our QualMeeting platform. Actively listen and watch each QualMeeting session, providing technical support as needed, aiming for the highest quality experience for our clients and participants.
QualMeeting logistics: Perform tasks related to QualMeeting setup and deliverables, including, but not limited to, technical check status, QualMeeting session status, updating QualMeeting stimuli, and organizing QualMeeting deliverables.
Customer support: Every team member is responsible for answering requests via tickets, chats, emails, and phone. These requests must be responded to promptly with the highest level of customer service possible.
Special projects: You may be asked by your team to assist with certain projects, including but not limited to the following tasks: data manipulation using Excel, creating video highlight reels using Movie Maker or iMovie, programming surveys, and QualBoard customer support.
Requirements
Required Skills and Qualifications:
High School Diploma or equivalent.
Strong technical abilities using a variety of web-based and desktop applications, as well as ability to learn new platforms quickly and with minimal training, Proficient with Microsoft Office Suite and/or Google equivalents (Word, Excel, Google Docs/Sheets).
Service-oriented – perceptive to others’ needs and naturally inclined to help people, treats co-workers and employees with courteousness, consideration and tact. Committed to delighting internal and external clients at every opportunity.
Innovative problem solver – a self-starter who actively identifies problems or areas for improvement and takes steps to explore options and enact solutions without specific direction from supervisor. Able to think outside the box and loves the challenge of solving a problem for which there is no obvious solution.
Ability to work effectively as part of a team – cooperative, flexible, reliable, able to express opinions honestly and constructively
Strong organizational skills – able to juggle multiple tasks/projects at a time with high accuracy, high efficiency, and minimal stress.
Extremely detail-oriented – notices incomplete or incorrect information and strives to ensure everything is accurate; able to focus on details while keeping sight of the big picture.
Strong written and oral communication skills – speaks and writes concisely and articulately, consistently employs active listening, comfortable speaking in both group and 1-on-1 settings.
Customer Service, specifically Technical Support or Help Desk experience preferred.
Interest in marketing research, specifically digital qualitative research, strongly preferred.
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