A Fortune 100 consumer services organization located in the Nashville area is looking to hire a Payment Support Agent.
Must have at least 1 year of Contact Center or customer service call centere experience and remarkable work ethic. Position is Fully Remote. Ideal candidate will be located in the Nashville area but if not, must be able to work CST time zone.
This is a Fulltime permanent opportunity. Work hours are Monday through Friday during the day! No Weekends! Shifts begin at 6:45 am and end at 6:15 pm. Client determines the shift so MUST be able to work within that time line.
Duties include:
Managing and inputting payment data and answer customer calls. Answer repeat customer calls.
Must have Customer Service and/or Contact Center experience preferably in a Shared Services environment.
Follow-up to ensure customer information is accurate and escalate when appropriate
The CSI Companies is currently seeking a REMOTEMedical Records Specialist for a contract position with one of our clients, one of the largest physician-led healthcare delivery networks in the state United States, a Fortune 100 healthcare provider!
#talenthedis
The REMOTE Medical Records Specialist will be supporting an annual HEDIS Project. The goal of this project is to achieve extraordinary performance that exceeds the expectations of the constituents, customers, and members we serve. In this position, you will work with the Quality and Value Solutions Delivery staff to assist with the 2021 data collection cycle.
The purposes of this role include, but are not limited to:
Market specific data collection efforts
Provider outreach
Medical record collection, identification, and organization
The candidate must be technically savvy and must be able to work without distraction. This is a high production environment, and candidates must adhere to measured productivity requirements.
Responsibilities:
Acts as contract employee working a required 40 hours weekly from January – May, virtually focused on HEDIS® data collection efforts for 2021
Performs duties as assigned by for market specific annual data collection efforts
Demonstrates effective professional verbal and written communication skills in a virtual environment and across time zones
Demonstrates proficiency in Microsoft Office: Outlook, Excel, and Word and similar applications
Manages various data organized within Excel spreadsheets
Conducts claims research, determining correct service location or verifying member history
Performs provider outreach, verifying and confirming provider demographics & medical record requests, both by telephone and in writing
Requests medical records and performs follow up of requests within database tools
Maintains HIPAA standards and confidentiality of protected health information; reports critical incidents immediately
Required Qualifications/Skill Set:
High school diploma or equivalent
Designated workplace inside home (virtual)
Reliable internet connection (virtual)
Strong Communication Skills
Ability to contact providers and request data independently, by telephone and in writing
Experience and confidence with placing outbound phone calls
Proficient in Microsoft Office applications including Excel, Outlook, Word
Solid research skills
Excellent time management and prioritization skills
Results-driven independent worker and self-starter
Comfortable working in a virtual environment and across time zones
Comfortable working with laptop vs desktop
Flexible; self-directed learning approaches and adaptability are key
Highlevel of organization skills, including attention to detail
Able to accept direction, duties and changing priorities as assigned
Preferred Qualifications/Skill Set:
Registered Health Information Technician / RHIT candidates, or healthcare students
Previous experience working in virtual environment
Previous contractor experience
Experience working with HEDIS®
Experience in claims / medical record review / medical billing / medical office
Experience faxing from Microsoft Outlook and RightFax
Experience with call centers
Shift Start/End Time: Example: 8:00am-5:00pm in time zone as appropriate – Flex as necessary after training – Monday – Friday
Ability to commit to entire January – May assignment with no or minimal absences
As one of the most respected and innovative healthcare companies in the world, you will have state of the art training within a compassionate company culture, that will allow you to expand your skillset for the future of your career. When future employers see this experience on your resume, you will be a step ahead of the rest! As the leading health care organization in the United States, this company focuses on advancing health equity, addressing systemic issues that cause health disparities, and closing gaps in care for the most vulnerable populations. This goal cannot be accomplished without their 125 clinicians, 40k customer service, and 30k technologist all serving 142 million individuals.
WHO SHOULD APPLY?
If you have experience as an Administrative Assistant, Clinical Coordinator, Patient Care Coordinator, Medical Assistant, Medical Records Specialist or Health Information, we would love for you to apply today!
Apply to become part of the team that is not only changing people’s lives for the better but changing the health care system for the next generations to come.
About Us
The CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 5 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.
Benefits Offered:
Weekly pay
Medical, dental, and vision coverage
Voluntary Life and AD&D coverage
Paid Training
Opportunity for advancement upon performance and availability
JOB SUMMARY Performs paraprofessional work administering the technical applications of a quality assurance and monitoring system used by QA staff to monitor inbound and outbound calls at a call center facility. Work is performed under general supervision.
JOB RESPONSIBILITIES • Performs user and group account maintenance and administration tasks related to the creation, modification, and management of account/program groups • Coordinates with Operations, IT, and Account Services to provides end user support and troubleshooting related to system and application issues • Provides documentation of corrective action taken related to system and application technical modification • Manages user and group privileges, definition of users and groups, analysis of users/groups hierarchies • Enforces rules related to the analysis, creation, and maintenance of customized call recording and interactions schedules • Creates customized queries for end-user support • Provides problem analysis and resolution in support of existing applications and projects • Administers timekeeping functions via Alorica’s time reporting system
OTHER RELATED DUTIES • Assists IT department in quality monitoring problem resolution • Assists Quality Management Services group in developing/reviewing test plans, relative to new implementations of voice recording and quality monitoring systems
Minimum Education and Experience: • Associates degree from an accredited college or university with major coursework in a MIS, business, IT or a related field (Bachelor’s degree preferred) • Significant experience in quality monitoring • Exposure to telephony concepts and voice recording workflow (preferred)
Knowledge, Skills and Abilities: • High-level understanding of voice recording technologies • Clear understanding of agent administration in CMS • Strong written and oral communication skills • Strong analytical skills • Familiarity of Alorica IT Business Processes
Wisdom Dental is growing and looking for a passionate experienced Virtual Assistant to join our fantastic team. We do things differently! Our focus is on providing a great environment for our patients and staff while giving the very latest and best care to our patients. You would be working in one of the most progressive practices, using state of the art equipment and a comprehensive range of services including complete smile makeovers, implants and orthodontics. You would also enjoy a fast paced and supportive environment where career advancement and training is keenly encouraged. Wisdom Dental has a fantastic staff of dentists, OHTs, Dental Assistants and administration who are passionate about going above and beyond the expectations of our patients and highly supportive of environment.
Responsibilities
We’re looking for energetic, passionate, and confident Virtual Assistants who can help just to:
Participating in the smooth running of all administration operations.
Work together with the support staff team on tasks including:
Client correspondence.
Maintaining internal systems including updating the database.
Email and letter communication
Provide assistance with Client Billing, WIP and Debtors/Creditors control.
Create spreadsheets with large numbers of figures without mistakes
Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested
Perform regular backups to ensure data preservation
Qualifications
Proven experience as an assistant
Good typing skills; Knowledge of touch typing system is strongly preferred
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
Working knowledge of office equipment and computer hardware and peripheral devices
Basic understanding of databases
Good command of English both oral and written and customer service skills
Great attention to detail
High school degree or equivalent
Benefits
Competitive compensation based upon dental assistant and sales/customer service experience
Potential bonus opportunity based on sales and conversion metrics
401k
30+ hour work weeks
Health, Dental and Vision Insurance
Aligner and Whitening Benefit
Collaborative work environment and positive culture
Opportunities to grow within a fast-paced, innovative company
Wisdom Dental is growing and looking for a passionate experienced Data Entry Clerk to join our fantastic team. We do things differently! Our focus is on providing a great environment for our patients and staff while giving the very latest and best care to our patients. You would be working in one of the most progressive practices, using state of the art equipment and a comprehensive range of services including complete smile makeovers, implants and orthodontics. You would also enjoy a fast paced and supportive environment where career advancement and training is keenly encouraged. Wisdom Dental has a fantastic staff of dentists, OHTs, Dental Assistants and administration who are passionate about going above and beyond the expectations of our patients and highly supportive of environment.
Responsibilities
We’re looking for energetic, passionate, and confident Data Entry Clerk who can help just to:
Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
Type in data provided directly from customers
Create spreadsheets with large numbers of figures without mistakes
Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested
Perform regular backups to ensure data preservation
Sort and organize paperwork after entering data to ensure it is not lost
Qualifications
Good typing skills; Knowledge of touch typing system is strongly preferred
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
Working knowledge of office equipment and computer hardware and peripheral devices
Basic understanding of databases
Good command of English both oral and written and customer service skills
Great attention to detail
High school degree or equivalent
Rewards
Competitive compensation based upon dental assistant and sales/customer service experience
Potential bonus opportunity based on sales and conversion metrics
401k
30+ hour work weeks
Health, Dental and Vision Insurance
Aligner and Whitening Benefit
Collaborative work environment and positive culture
Opportunities to grow within a fast-paced, innovative company
We are looking for an organized Social Media Content Manager to lead our social media team in managing all social media platforms.
To be successful as a Social Media Content Manager, you must have excellent knowledge of several social media platforms and have excellent communication skills. A good Social Media Content Manager has excellent planning and time management skills.
Responsibilities
Meet with clients to gauge their needs.
Brief the social media team on the needs of clients.
Delegate specific tasks to team members.
Ensure that team members adhere to deadlines.
Monitor analytics for campaigns.
Provide feedback to clients.
Candidate Profile
Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and Twitter.
Knowledge of analytics tools.
Excellent communication skills.
Ability to multitask.
Excellent time management skills.
Ability to lead a team.
A degree in Communication or a related field.
Prior experience in marketing or social media.
What’s on offer
Competitive Remuneration Package
401k
Health, Dental and Vision Insurance
Flexible Hours
More vacation time
Free fitness/yoga classes
How to apply
We continually review applications, so if you don’t want to miss out, apply today below. Note that we prefer to deal with you directly; we haven’t briefed a recruitment agency on this role and won’t be accepting CVs through any recruitment agency, so please apply directly.
Modd&Laine is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We welcome employees to be their true, authentic selves, without exception and believe individual differences add value to our team. Join our team; we know it will be a life- changing experience!
About the Role:The Quality Assurance Specialist is responsible for assessing the quality of performance for Papa’s Care Center Team Members. A strong candidate will have a proven track record of scoring inbound, outbound customer service and sales teams. Our QA Specialists are responsible for ensuring not only accuracy but assisting in ensuring that we are providing a world-class Papa Experience to our members. Our QA team members should have a passion for what they do and be ready to make an immediate, positive impact on the lives of others. Essential Job Functions:
Essential Job Functions:
Listen to and monitor calls for customer satisfaction, compliance, and QA scorecard processes and procedures
Perform live call monitoring and provide performance data to management teams
Ensure calls comply with internal quality standards and overall consistency in the delivery of “best-practices”
Support the overall Quality Assurance workflow by conducting customer call evaluations.
Collaborate with Quality Assurance Team Leads on best practices through weekly calibration sessions
Follow all applicable compliance and regulatory standards
Have a keen ear for empathy, emotional intelligence, and a passion for improving the customer experience
Great Verbal Communicator with a passion for group facilitation
Committed to supporting a diverse, inclusive, and collaborative work environment
At least two years of call center experience as a team lead, QA Monitor, or similar
Ability to work remotely with limited interruptions
Bi-Lingual preferred but not required
Passion for doing the right thing and helping others
States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate.
Who We Are
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
The Role
The Provider Relations Specialist makes sound determinations on the ability to share in medical bills based on Medi-Share Guidelines, researches diagnoses and treatment plans on bills to ensure accuracy and eligibility, and/or requests information from providers or members to make sound determinations.
Essential Job Duties & Responsibilities
Investigate and determine eligibility of Needs Reservations according to Medi-Share program guidelines
Accurately and efficiently complete all necessary steps to approve or disposition a needs reservation
Review the members’ application (Online Medical Questionnaire) and Needs Reservation to make decisions regarding pre-existing condition and whether the need qualifies for sharing
Facilitate inquiries from providers regarding reimbursement rates
Negotiate on-going and single case agreements
Develop trust with members and providers to ensure long-term relationships
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned
Essential Skills & Abilities
Ability to diagnose complex problems and issues with data not easily understood
Ability to access and research complex medical procedures and terminology
Agility to move between several different computer software systems in order to gather information, research and complete processing of needs reservations.
Communicate verbally and in writing with other departments as necessary to gather proper information to make bill determinations for needs reservations
Ability to read large amounts of data in short periods of time and translate that information to make sound decisions on members’ medical bills
Ability to read and interpret electronic documents such as procedure manuals, medical records, medical bills, legal documents and insurance documents.
Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.
Core Competencies/Demonstrable Behaviors
Manages complexity—Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Decision quality—Makes good and timely decisions that keep the organization moving forward.
Plans and aligns—Planning and prioritizing work to meet commitments aligned with organizational goals.
Ensures accountability—Holds self-accountable to meet commitments.
Optimizes work processes—Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Instills trust—Gains the confidence and trust of others through honesty, integrity, and authenticity.
Education and/or Experience
High School diploma or GED with 1-3 years customer service, including basic knowledge of medical terminology required.
Medical coder or previous processing experience or knowledge of ICD10 and CPT codes preferred.
Incentives & Benefits
We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
Employees are eligible to receive annual incentive pay based on individual and organizational performance.
Some of our benefits include, but are not limited to:
Generous paid time off (PTO), paid holidays, and paid volunteer days
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role! GoodRx is seeking freelance writers to contribute content across a number of health and well-being areas in conjunction with our Editorial team. We’re looking for writers who are passionate about objective research, crafting content that brings health topics to life through engaging storytelling, and helping readers understand their health and healthcare options. You will use your journalism and research expertise to write short and long-form articles that are insightful, empowering, and grounded in scientific evidence. As a well-being freelance writer, you will be joining forces with a team of health editors to develop health and well-being editorial content. Topic areas include, but are not limited to, mental health, nutrition, and disease prevention. Most articles are about 800 to 1,200 words, with pay set at $500 per piece. The number and kind of pieces may vary according to your availability, expertise, and interest. We will initially work on a trial basis and then discuss regular contributions. We require writers to adhere closely to our style and sourcing guidelines, as well as to use empathetic and inclusive language. Experience writing consumer-facing health content is a must. We are open to remote locations.
Skills & Qualifications
Exceptional written English and communication skills
Experience writing for a general consumer audience
Experience following a company style guide
General understanding of SEO Experience interviewing healthcare experts is a plus
Meticulous attention to detail
Ability to work independently and on deadline
Ability to interpret research studies and simplify complex health and research concepts
A passion for making an impact in real people’s lives with meaningful content and information
Requirements
Proven track record of publishing high-quality health content online
Experience covering primary research articles on science/health/medicine
Authorship in an online consumer-facing publication
Please include the following with your application
Resume or CV
A short cover letter outlining your interest and experience writing about health/wellness
A link to your portfolio and/or four writing samples that you think best relate to our scope of work
An estimate of how many articles you can produce each month and your turnaround time per draft
States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate.
Hourly Pay Rate: $17.00
Who We Are
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
The Role
The Processing Support Associate performs document analysis on medical bills, medical records, prescriptions, and related documents and through data entry prepares them to be processed electronically by Medical Bill Analysts. The Processing Support Associate is responsible for accuracy, efficiency and retrieval of data related to medical bills.
Essential Job Duties & Responsibilities
Analyze incoming documents to determine what category they fall under and what workflow they will be routed to
Perform data entry of medical bills, prescriptions, medical records, and other document types
Communicate with other departments as needed regarding missing information needed to process medical bills
Review discrepancies in data received, and perform data verification routines
Interact with other staff on matters affecting data and publications flow and make recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection, and retrieval
Perform other support duties to processing such as re-pricing, provider maintenance, 3rd party, and all other support roles as assigned
Perform daily mail duties such as sorting, scanning, and indexing documents into the document management system.
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned
Essential Skills & Abilities
Strong computer skills – ability to access and research complex medical procedures and terminology
Reading comprehension – ability to read large amounts of data in short periods of time and translate that information to determine document type
Language Skills – Ability to read and interpret electronic documents such as procedure manuals, medical records, medical bills, legal documents and insurance documents.
Reasoning Ability – Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form.
Problem Solving – Ability to deal with problems involving several variables in standardized situations.
Ability to work effectively and independently without supervision
Core Competencies/Demonstrable Behaviors
Decision quality—Makes good and timely decisions that keep the organization moving forward.
Plans and aligns—Planning and prioritizing work to meet commitments aligned with organizational goals.
Ensures accountability—Holds self accountable to meet commitments.
Instills trust—Gains the confidence and trust of others through honesty, integrity, and authenticity.
Situational adaptability—Adapting approach and demeanor in real time to match the shifting demands of different situations.
Education and/or Experience
High school diploma or GED required
Medical coder or previous processing experience or knowledge of ICD10 and CPT codes preferred
Minimum 30 WPM typing speed required
Incentives & Benefits
We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
Employees are eligible to receive annual incentive pay based on individual and organizational performance.
Some of our benefits include, but are not limited to:
Generous paid time off (PTO), paid holidays, and paid volunteer days
Are you looking to advance with Conduent? We are currently seeking to expand the Quality Department to support the USAC account.
Conduent staff members understand the vision, mission, and guiding principles, as well as the quality policies, objectives, and critical processes of the EBBP Program and the strategic and systematic approach that is necessary to achieve them. We achieve excellence by encouraging a quality culture with set standards, well defined goals and clear channels of communication. It is the combined responsibility of all EBBP Program personnel to practice and uphold the program’s quality goals.
This list describes the Quality goals for the EBBP Program.
To provide excellent and timely customer service to both internal and external customers through diligent adherence to our contractual obligations
To continually seek ways to improve the processes and practices that are required to meet project commitments
To provide accurate reporting on a regular and timely basis as requested
To provide transparent and professional avenues of communication with everyone we do business with
Quality Analyst Criteria
Flexible- able to work ANY shift 9am- 9pm(We support ALL SHIFTS) days off WILL VARY based on the monthly QA schedule of deliverables/ will be required to cover other QA teams
Attendance- Pattern of positive attendance in the last 30 days-No pattern of Absences or Tardies. Must be dependable and able to support team at any time(Attendance report will be requested from Supervisor for any applicant)
3 month average Pass Rate must be above 85%
Professional attitude -dress- positive attitude -Team driven
No corrective action Written or above in the last 90 days(includes Policy Violations)
Proficient with Excel spreadsheets and workbooks(able to create and maintain)
Excellent Verbal and Written skills- (Tested real time in interview)
Efficient Time Management skills- accountability for time-sensitive projects/weekly reports
Quality Analyst Responsibilities
Must be able to accurately Audit/Complete/Correct Manual Reviews with 100% accuracy- Content- Grammar-Spelling -Format
Perform Daily call monitoring up to 30 per day(per Monthly Schedule)
Perform Training Lab Call Monitoring/Side by Sides and Manual Review Audits( per class schedule)
Complete Daily Manual Review Audits(up to 250wkly depending on Monthly schedule)
Conduct Supervisor Calibrations and provide Feedback
Conduct Weekly Team Lead Quality meetings for reporting and coaching feedback
Provide Weekly/ Monthly Reporting to Client on Calls Reviewed-Contact Form Accuracy Rate- Manual Reviews/ Inbox accuracy
Assist with call volume or Manual review volume as needed
Able to create and implement processes based on the QASP and SOPs for Quality
Press Ganey currently has an exciting opportunity for multiple Transcription Specialist roles. This is a remote position. This role supports the Survey Data Collection Department.
The Bi-Lingual Transcription Specialist is responsible for typing written comments from surveys into a database program. The individual will be responsible for maintaining an acceptable rate of speed and accuracy when typing comments and meet commenting performance standards.  
Duties & Responsibilities: 
Read questionnaires to determine type of comment.
Inputs written comments from surveys into software according to established guidelines.
1. Sign up.Fill the details and select the language of your choice. We are looking for transcribers for the following languages: English, French, Spanish, and German.
2. Skill Check.For us to assess your transcription skills, you will have to proofread the transcript of a sample file. The transcription guidelines are your friend! Make sure to follow them. You will be allowed to check them during the test.
3. We review your application.If you are a good fit, we will reach out by email.
As a Product Researcher, you’ll do that insane level of research to make a truly well-informed and trustworthy review. No detail is too obscure, no concept too complicated, no product too difficult to research. No matter the challenge, you’re driven to wrestle with the complexity and come up recommendations that our audience will trust.
We use multiple methods to research products. Sometimes, we get hands on and test an entire category of products ourselves for weeks at a time. In other cases, we contact users of those products and ask for their ratings and feedback. And in others, we’ll interview category experts to get their high-level analysis on the space. You should be extremely excited by every one of these methods.
Your Responsibilities
Finding the most important products and services to feature in any business category. Example categories include web hosts, CRMs, project management tools, HR software, etc.
Reading and analyzing hundreds of public user reviews to find the core issues that people care about for any category of products or services. Then going further by digging into forums, buried sites from real experts, and social networks to find the honest truth. Once you’ve found everything, you’ll come up with a rating methodology that allows us to compare products to one another.
Doing cold outreach to real users and getting their ratings through surveys and interviews.
Interviewing category experts to get broader insights.
Testing products and rating products by hand.
Distilling your research into a Research Brief that will be handed off to one of our Staff Writers. Our briefs easily reach dozens of pages in length, some even get to 100+ pages.
Being “on-call” to support our Staff Writers as they use your research to draft the final post. You’ll be collaborating and working with the rest of the team heavily.
Once per week, you’ll have a list of published posts to check and find something to fix like out-of-date info on products.
How to Tell If You’ll be a Great Fit
You absolutely love diving into massive complexity, finding the few threads that matter most, and synthesizing everything into simple recommendations that readers can easily understand.
You believe that many of the best insights are gained by picking up the phone. And you’re not afraid of cold outreach. This is not a role where you’ll do research and analysis completely on your own. You’ll need to reach out and talk to real users to get their insights. You’ll be expected to find and connect with users of all types of business products.
You have a creative and open-minded approach to research. For many categories, you’ll have to come up with unique ways to test products or reach new users. While we have some methods that we use regularly, you should be excited by coming up with new approaches on your own. There will be lots of trial and error.
You have an insatiable drive to learn on your own. We cover a ton of different business categories, many of which you won’t have direct experience with. You should be excited by the challenge of learning the category, becoming an expert quickly, and distilling everything you’ve learned for our readers.
You don’t get bored by researching the same business category for months at a time. You should expect to spend 4-6 months going super deep on a single category like CRMs. You’ll look at every product, every way to segment the category, and put together research that will be used across dozens of posts.
You’re a great communicator. While we aren’t expecting you to write copy for our reviews, your research briefs should be clear and emphasize the most important insights. The quality of your communication determines the quality of the insights in the final post.
You have a knack for empathy. Sure, a spreadsheet can be helpful to see the big picture. But you have a deep belief that the most important insights come from understanding the emotions from real people.
Compensation and Benefits
We believe in paying competitively, towards the top of the market rates.
Health, dental, vision, and life insurance. We cover it all along with your spouse and dependents. We’ve also selected the very best plan available to us.
One-time $1,500 office reimbursement. That means we pay for your equipment, and you get to keep it.
Monthly $300 remote work reimbursement.
3 weeks of PTO every year, and we currently observe 10 US holidays.
Data EntryEnjoy creating spreadsheets and maintaining data? Have strong analytical skills? It is a remote position but you must be in the Nashville area. Our client is looking for 4 data entry professionals to help finish a project! You need to have excellent time management and be self-sufficient. Training will be provided but the ideal candidate will be able to dive right in and perform the task efficiently. Apply today!
ExamWorks is looking for a Clinical Quality Assurance Coordinator to join the team in a REMOTE capacity. This is a Monday-Friday schedule.
The Clinical Quality Assurance Coordinator is responsible to ensure Peer Review case reports are of the highest quality and integrity and in full compliance with client contractual agreement, regulatory agency standards and/or federal and state mandates. This position is required to handle quality assurance questions and provide overall support to the Quality Assurance Department.
Responsibilities
Performs quality assurance review of peer review reports, correspondences, addendums or supplemental reviews
Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations
Ensures that all client instructions and specifications have been followed and that all questions have been addressed
Ensures each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications
Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards
Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report
Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists
Ensures the provider credentials and signature are adhered to the final report
Identifies any inconsistencies within the report and contacts the Peer Reviewer to obtain clarification, modification or correction as needed
Assists in resolution of customer complaints and quality assurance issues as needed
Ensures all federal ERISA and/or state mandates are adhered to at all times
Qualifications
EDUCATION AND/OR EXPERIENCE
Associates degree required
Nursing license required: RN, LPN or LVN
A minimum of two years clinical or related field experience; or equivalent combination of education and experience required
Knowledge of the insurance industry preferably claims management relative to one or more of the following categories: workers’ compensation, no-fault, liability, and/or disability preferred
QUALIFICATIONS
Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages.
Must be a qualified typist with a minimum of 40 W.P.M
Must be able to operate a general computer, fax, copier, scanner, and telephone.
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
Must possess excellent skills in English usage, grammar, punctuation and style.
Ability to follow instructions and respond to upper managements’ directions accurately.
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.
Must be able to demonstrate and promote a positive team -oriented environment.
Must be able to stay focused and concentrate under normal or heavy distractions.
Must be able to work well under pressure and or stressful conditions.
Must possess the ability to manage change, delays, or unexpected events appropriately.
Demonstrates reliability and abides by the company attendance policy.
Must maintain a professional and clean appearance at all times consistent with company standards.
The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist’s schedules can vary based on the need of the branch.
Job Duties:
Enters referrals within allotted timeframe as established; meeting productivity and quality standards as established.
Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.
Accurately enters referrals into appropriate system based on the type of referral obtained.
Works with local branch leadership to ensure appropriate inventory/services are provided.
Assists with other regional team functions, as necessary.
For non-Medicaid patients communicates with patients their financial responsibility, collects payment and documents in patient record accordingly.
Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service.
Answers phone calls in a timely manner and assists caller.
For non-Medicaid patients communicates with patients Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.
Must be an expert at payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
Responsible for working with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process.
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Works with sales team to obtain necessary documentation to facilitate referral process as well as support referral source relationships.
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
Works with verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.
Competency, Skills and Abilities:
Ability to appropriately interact with patients, referral sources and staff.
Decision Making
Analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Excellent customer service and telephone service skills
Proficient computer skills and knowledge of Microsoft Office
Ability to prioritize and manage multiple tasks
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
Requirements
Minimum Job Qualifications:
High School Diploma
One (1) year work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required.
Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.
Medical Report Proofreaders come from all different backgrounds including legal assistants, paralegals, medical scribes, transcriptionists, and more!
This position is 100% remote. Candidate must beavailable to work 8:30a-5:00p or 9:00a-5:30p EST. Office equipment (office phone, screen, keyboard, mouse and virtual desktop) will be provided. In order to work remote you must have access to your own ISP with a router (both the phone and virtual desktop must be plugged in) and a dedicated “office space” where you can set up your work station with desk and chair.
Responsibilities
Performs quality assurance review of IME reports, correspondences, addendums or supplemental reviews.
Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations.
Ensures that all client instructions and specifications have been followed and that all questions have been addressed.
Ensures each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications.
Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards.
Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report.
Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists.
Ensures the provider credentials and signature are adhered to the final report.
Identifies any inconsistencies within the report and contacts the Provider to obtain clarification, modification or correction as needed.
Assists in resolution of customer complaints and quality assurance issues as needed.
Qualifications
High school diploma or equivalent required.
Two years IME experience preferred.
Knowledge of the insurance industry preferably claims management relative to one or more of the following categories: workers’ compensation, no-fault, liability, and/or disability preferred.
Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
Must possess excellent skills in English usage, grammar, punctuation and style.
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.
ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers’ compensation insurance coverages.
ExamWorks offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.
QA Specialist will work for the Manager of Quality and Training under the Service Operations Team at Cohere Health. You will implement quality measurements, scoring, and performance improvement data designed to improve operational efficiency while exceeding industry standards for quality performance. You will provide support to all functions within the Quality department. With a solid foundation in QA, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day QA tasks. Cohere culture is one of partnership and ownership. “Not My Job” doesn’t exist in this position.
What you will do
Audit Individual Operations team members on processes
Meet required audit counts
Coach team members for improvement against quality metrics
Provide reporting on performance and key areas of quality improvement to Sr Leadership
What we are looking for
Experience in the process of Coverage Determinations in Healthcare
The RN Reviewer position is a crucial role in our organization — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.
As an RN Reviewer, you will perform prospective review (prior authorization) admission, concurrent, and retrospective reviews according to established criteria and protocols to determine the medical appropriateness of the clinical requests from providers. You will work closely with Medical Directors and other Cohere Health staff to ensure appropriate cost-effective care by applying your clinical knowledge and critical thinking skills to assess the medical necessity of inpatient admissions, outpatient services and procedures, and provider out of network requests. You will be required to review Commercial, Medicare, and Medicaid lines of business.
You will need to be an agile and comprehensive thinker and planner and be able to work in an environment that is in flux. This position offers the ability to make a substantive mark in simplifying the way healthcare is delivered and contributes to an up and coming company with exponential growth opportunity.
What will you do
Performs medical necessity review which includes: inpatient review, concurrent review, prior authorization, retrospective, out of network, treatment setting reviews to ensure appropriateness and compliance with applicable criteria, medical policy, member eligibility and benefits
Consults with Medical Directors when care does not meet applicable criteria or medical policies
Documents clinical information completely, accurately, and in a timely manner
Meets or exceeds production and quality metrics
Maintains a thorough understanding of the Cohere Health’s provider and member centric focus, authorization requirements and clinical criteria including Milliman care guidelines and Cohere Health’s internal criteria which includes both National and Local coverage guidelines
Identifies Clinical Program opportunities and refers members to the appropriate healthcare programs (e.g. case management, disease management, and other health plan programs)
Collaborates, educates, and consults with Providers, Operations, Product, Implementation, Compliance, Quality, and Health Plans to ensure consistent application of clinical criteria as well as promote the CarePath concept to ensure optimal patient outcome
Maintains a thorough understanding of accreditation and regulatory requirements, and ensures these requirements are accurately followed and Utilization Management (UM) decision determinations and timeliness standards are within compliance
Supports the Plan’sQuality Program: Identifies and participates in quality improvement activities as it relates to internal programs, processes studies, and projects
Performs other duties as assigned.
Your competencies
Strong customer service skills
Flexibility and agility, work well in ambiguous situations, clear understanding of an early stage start up environment
Ability to work cross functionally across remote teams
Collaborate effectively with multiple stakeholders
Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
Strong communication skills, able to effectively communicate in a positive and engaging manner and able to remain calm and professional under pressure
Understand how utilization management and case management programs integrate
Comprehensive thinker/planner with understanding of clinical algorithms, care pathways, and how to effectively manage utilization across the care continuum to achieve optimal patient outcomes
Ability to work as a team player and assist other members of the UM team where needed
Thrive in a fast paced, self-directed environment
Knowledge of NCQA and CMS standards and requirements
Proficient user of MCG guidelines, Care Web QI user a plus
Knowledge of AAOS criteria guidelines is a plus
Proficient in prioritizing work and delegating where indicated
Highly organized with excellent time management skills
Your background
Registered Nurse with active, unencumbered license in the state of residence
Minimum of 3 years of clinical experience.
Utilization Management experience (Required)
MCG certification (Preferred)
Experience working in acute care and/or post-acute care environments
Demonstrated track record of continuous quality improvement
Excellent communication skills both written and oral
Thrives on continuous process improvement, always actively seeking out practical solutions
Understanding that this position is very fluid and the term “not my job” doesn’t exist
Bachelor’s degree (preferred) but not required in the following fields; Nursing, Business, or equivalent professional work experience
Important to know about this role:
This is a 100% remote role, and requires robust internet speeds (above 50 megabytes/second), including the ability to utilize zoom meeting software and to stream video
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Chat and Ticket Customer Support! Do you have a Chat and Ticket Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. Do you enjoy researching technical issues? A private email service is looking for a tech savvy, fast paced, mod contractor who can do simultaneous tickets and live chat support in Zendesk. We need you ASAP! Project Hours:Monday-Friday: 5:30AM – 6:30PM PSTSaturday and Sunday: 7:00AM – 2:00PM PST Commitment:10 hours per week90 days (as needed) Especially Seeking Availability:Tuesday – 12:00 pm – 2:00 pm PSTWednesday – 5:30 am – 7:00 am PSTThursday – 11:00 am – 2:00 pm PSTFriday – 12:00 pm – 3:00 pm PST This is a very intense project at times with a lot of moving parts. Strong researching and troubleshooting skills are required.
Responsibilities:
Responding to customers requiring support with email service
Following approved processes and adhering to client guidelines
Providing thorough and accurate ticket and chat documentation for all interactions
Protecting and promoting client’s brand when communicating with customers
Keeping up to date on all product and support knowledge
Submitting timely shift reports detailing all activity from any shift
Forwarding customer feedback to the client via the proper channels
Assisting customers with advanced technical troubleshooting relating to email setup and delivery
Notifying client of any potential system issues uncovered during troubleshooting customer issues
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
What We Are Looking For:
Familiarity with basic internet mail protocols (POP, IMAP) and their configuration
Proficiency with cloud-based service ticket tools (ZenDesk)
Ability to discuss, and research, technical information with a customer base that is mostly non-technical
Utilizing knowledge bases and other process documentation
Patience and composure at all times when facing customers
Knowledge/experience setting up and using email on many types of devices such as: iOS, Android, PC, Mac
Advanced proficiency with configuring and troubleshooting all relevant email protocols and clients
Positive attitude
Strong work ethic
Critical thinking is a MUST
Typing @ 45WPM or more
Must be able to work independently with no supervision
Reliable and able to assist with last minute shift swaps
WorkSpace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
PC that is able to handle multitasking with upwards of 10 tabs open at a time
Fast and reliable internet
Quality headset
Quiet workspace
Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects.
The Data Entry Specialist for the Implementation Team completes manual data entry projects for use in the FACTS School Information System (SIS) and in Microsoft Excel. This position also includes data entry projects for use in other FACTS internal software platforms. The Data Entry Specialist works with a high level of accuracy and compares data entered with original records to detect errors and correct data. The work is performed according to established methods, procedures and practices.
JOB RESPONSIBILITIES: 1. Utilize the software implementation process to perform data entry projects. 2. Perform time sensitive data entry projects using paper records or non-linear electronic records accurately and efficiently. 3. Enter or correct demographic and academic information in various platforms provided by schools or from Data Conversion and assigned by members of the SIS Implementation Team. 4. Work all projects with attention to detail and compare completed data entry work with original documents for accountability. 5. Communicate and coordinate work efforts with the Implementation Team including answering questions, as well as providing clarification and timeline updates on projects. 6. Communicate with customers to resolve issues with data. 7. Can identify and explain discrepancies in data received in order to prevent transferring incorrect information into the SIS. 8. Advise Implementation Team members of issues related to data concerns and follow all PII and documentation handling in accordance with company policies and procedures. 9. Contribute ideas and feedback during team meetings that add or enhance efficiencies to projects or processes within our business.
EDUCATION: High School Diploma.
EXPERIENCE: Minimum of two years’ experience in data entry.
COMPETENCIES – SKILLS/KNOWLEDGED/ABILILTIES: 1. Above average computer skills using Microsoft Word and Excel. 2. Capable of navigating corporate human resource and learning management software and websites. 3. Ability to prioritize and manage time to complete multiple project deadlines daily. 4. Above average proofreading, editing, and grammar skills. 5. Capable of demonstrating professional etiquette in verbal and written communication. 6. Ability to work with confidential data in a responsible manner as defined by company policies. 7. Follow all Work At Home Agreement bullets including providing a dedicated, safe, secure workspace free from distractions. 8. Effectively work in a team environment interacting verbally or in person, as requested, with other employees. 9. Flexible and willing to learn new tasks as requested. 10. Flexible to accept any data entry project with instructions from team members and other departments.
Our Document Specialists are the key drivers of our field services and operations. They are the team members that act as the crucial coordinator between our customers and our field agents to ensure that all orders are performed timely and accurately. The Document Specialist reports through their Team Lead to the Fulfillment Manager as part of the Operations group.
Salary for this role is hourly market rate.
About InfoTrack
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We’re global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
As a highly ambitious company, we know that our people are critical to our success. That’s why we’re passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you’re smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
Responsibilities
Continuously enter and facilitate data, including new assignments, updating, notifying customers of court rejections, and closing orders
Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness
Prepare/review legal document orders of urgent or special nature for filing with the courts
Know document requirements and filing and fee procedures for the California Superior Courts and federal circuit courts
Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required
Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers
Requirements
Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial
Legal /Litigation Background – 1-2 years (or more) of legal/litigation support or similar experience(California experience preferred)
Problem-Solving and Poise – ability to multi-task and problem-solve; also, exercise patience and remain calm in stressful situations
Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making
Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus)
Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well
Communicator – strong verbal and written communication skills
Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus
Must reside in the United States
Benefits
What sets InfoTrack apart?
Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!
We offerFlexibility. Work from home, an office, or a mixture of the two—wherever you’re happiest and able to do your best work.Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.Work with a knowledgeable, high-achieving, experienced, and fun team.Be part of a culture obsessive about learning, development, and career growth.Learn more about life at InfoTrack on our website.
Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. We are seeking innovative thinkers and creative problem solvers who are interested in making a contribution to improving healthcare and want to be part of a team that is expanding rapidly and providing opportunities for career growth. If you want to make a difference and contribute to the improvement of healthcare payment integrity, consider an opportunity to join our healthcare recovery team as a Payment Accuracy Specialist.
For the safety of our employees and those considering employment with Cotiviti, we are currently conducting all interviews virtually. In addition, the majority of the Cotiviti team is currently working remotely, and we are onboarding new hires remotely as well. As we monitor the pandemic, these arrangements may change and we will update accordingly.
What does it mean to be a Payment Accuracy Specialist?
Our healthcare recovery specialists are passionate about what they do. They are experts at reviewing, discovering, validating large amounts of data and delivering results and insights for our clients. Our audit teams recover billions of dollars in incorrect payments for our clients each year. This position is a key role where you will learn from an elite team of recovery professionals, expand your skills, discover your strengths, and begin an exciting career.
What does this role offer in regards to career development?
“For someone who is looking to learn an industry quickly, and be given opportunities to advance and grow rapidly, there is no better place than Cotiviti Healthcare. This role is really is a springboard; you learn our business and are coached on how to make more impact each year, with opportunities for advancement constantly available.â€
“The more dedication and passion you put into your work, the more you will be rewarded in return.â€
“I really like being a part of a team that encourages collaboration, but also really gives me the room to work independently.â€
“I enjoy seeing how much money I am responsible for recovering for our clients. I get to put my naturally competitive nature to the test.â€
Key Responsibilities:
Solve problems by identifying errors and overpayments for our healthcare clients
Use your creativity to help generate new ideas for claim concepts and recovery opportunities
Learn and use multiple computer software, systems and technology
Achieve excellence by meeting and exceeding audit team goals and quality measures
Serve clients by responding to questions or inquiries.
What we are looking for:
Bachelor’s degree preferred OR at least 1 year of relevant experience (healthcare billing, claims, auditing, reimbursement or data analysis)
Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred
Strong interest in working with large data sets and various databases
About The Position As a double, you will be the sole Executive Assistant of several clients ideally based in your timezone. Our clients are mainly entrepreneurs, C-levels, or investors looking for real business partners to help them achieve their best work and win back time in their day. Their requests vary from inbox management to scheduling, travel planning, research projects, and other administrative tasks. – This is a 1099 – Independent Contractor position and does not include benefits- Hourly compensation starts at $21.00 per hour and increases based on your years of relevant experience and your geographical location- All work is fully remote, assistants need to be based in the United States- Executive Assistants are available from Monday to Friday, at least 15 hours per week and up to 35 hours per week- Executive Assistants are available to respond to new messages and requests from their executives within 2 hours of receiving them during business hours
About You You are an exceptional Executive or Administrative Assistant who: – Has a college degree and at least 2 years of experience in Executive Assistance (freelance + remote experience preferred) or at least 5 years of Experience in Executive Assistance without a college degree- Is passionate about helping executives perform at their best- Is fully proficient with the Google Apps, Microsoft Office Suite, and can quickly pick up new software tools- Has impeccable time-management and communication skills (written + spoken)- Thrives in dynamic environments and focus on continuous improvement- Wants to join the Double movement and engage with the community Benefits & Perks – A community of experienced EAs to get coaching and support in achieving your professional goals- Hourly compensation starts at $21.00 per hour and increases based on your years of relevant experience and your geographical location- Autonomy to determine which executives you support, and the flexibility to determine your own work schedule- Performance incentives- Paid training & tools from our team of experts- Opportunities to evolve in the organization
Responsible for evaluating the quality and accuracy of voice signatures/authorizations and other recorded calls.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Search for and export call recordings containing voice signatures and save said voice signatures in designated folder
Listen to recorded voice signatures to confirm validity
Correct any inaccurate customer information in the CRM system
Conduct internal test calls and provide feedback via written reports
Evaluate and score recorded calls based on various criteria (e.g., compliance, accuracy of information provided to the customer, accuracy of information entered on the application, professionalism, etc.)
Communicate quality review results to Quality Assurance Supervisor and Sales Team Leaders
Attend training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needs
Search for, export, and send call recordings to the Quality Assurance Supervisor on an ad hoc basis
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Proficient in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail
Must possess effective verbal and written communication skills
Thorough knowledge of correct English usage and demonstrated ability to use appropriate spelling, grammar, and punctuation
Effective organizational and time management skills with the ability to work under pressure and adhere to deadlines
Ability to successfully complete HIPAA certification annually
High degree of dependability and motivation
Ability to work independently as well as in a team environment
Demonstrated integrity within a professional environment
Desired Skills:
Bachelor’s degree or, in lieu of degree, equivalent education, training, and work-related experience
1+ year of experience in the insurance industry OR experience in a call center environment
The Administrative Data Entry Team Lead is Work From Home Flexible in the Pacific Time Zone. If in close proximity to a Frasco office, this individual has the option to work or from one of our office locations post COVID.
Administrative Data Entry Team Lead Responsibilities:
Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff in the department.
Oversees the daily workflow of the department.
Contributes and participates in constructive and timely performance evaluations.
Contributes to discipline and termination of employees in accordance with company policy.
Oversight of receptionists
Duties/Responsibilities:
Through management, oversight, review, and training, ensures data entry services are completed in an accurate, efficient, and timely manner.
Ensures confidentiality and security of sensitive data and reports including personnel data, subscriber personal data, and financial data.
Serves as a liaison between data entry and other departments, assessing current and future data entry needs and ensuring proper staffing to address those needs.
Researches, recommends, and implements new methods, procedures, policies, and services.
Nelnet is a student loan servicer that’s grown into a fiber internet pioneer, real estate investor, and software provider. But that’s just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.Job Requirements:1. Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy. 2. Contribute to Continuous Process Improvement. 3. Ensure integrity of data and information. 4. Validate and update information in the Loan Servicing systems. 5. Review prior lender service and payment histories. 6. Staying updated on company and department communication, emails and procedures. 7. Attending team meetings and required trainings. 8. Completing corporate trainings and quarterly meeting with leadership 9. Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved) 10. Working required overtime as needed. EDUCATION: High school degree or equivalent required.EXPERIENCE: 1. 1 – 2 years customer service experience and/or general work experience preferred. 2. Knowledge of Loan Servicing and/or Originations systems preferred.COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. Service Excellence 2. Oral communications 3. Written communications 4. Teamwork 5. Accuracy/Attention to Detail 6. Working with MS Office 7. Business Math 8. Problem Solving 9. Managing Multiple Priorities 10. Basic Computer skills
Clark Associates, Inc. is looking for a dedicated and professional individual to join our Accounts Payable team. Reporting to the AP Team Leader, this position will be joining a fast paced, high volume AP department that is part of a large and growing company. This position will primarily be remote, with occasional in office time. We offer flexible working hours, work/home life balance, and competitive pay. There are potential growth opportunities both within the AP department and other areas of the company for the right individual.
Key Responsibilities Initially:
Within Invoice Management Software
Verify invoices for completeness
Obtain approvals from appropriate departments
Ability to handle a high volume of invoices timely/accurately
Within ERP System
Ability to accurately transfer data from Invoice Management Software
Vouch invoices against purchase orders
Code expense invoices to various GL accounts
Within Email Management Queue
Respond to vendor inquiries
Respond to internal inquiries
Maintain high level of service standards
Reconciling vendor statements
Essential Knowledge and Abilities:
Strong interpersonal skills to work well with internal and external customers
Excellent written communication skills
Comfortable with technology
Proficiency in Microsoft Excel
Excellent organizational skills and attention to detail
Ability to work accurately within a fast-paced environment
Ability to work independently, as well as, part of a team
Preferred Education/Experience (not required):
Associates Degree or higher in Accounting or related field (not required)
Prior accounts payable or data entry experience preferred (not required)
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Content Moderation! Do you have a Content Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. Rare Opportunity to Join the Gaming-Related Moderation Project for a New Launch! ModSquad is seeking content moderation gurus for a new mobile launch, reviewing a queue of content for escalations and discipline.
What does a work-from-home Data Entry Agent really do? You’re tech-savvy with a passion for working with data and conducting research. You’ll focus your energy on credentialing medical providers for our clients’ insurance networks. We’re looking for top-notch people with coachable attitudes. This is a full-time role paying $14 per hour starting immediately.
As a Remote Data Entry Agent you will be responsible for:
Research — conducting internal, or online, research into verifications
Tech Savvy — accurately managing and updating online databases
Healthcare Interest — becoming an expert on requirements and processes for credentialing medical providers
Outreach — making outbound calls to validate the information
Why we think this job is great:
It’s a remote full-time, 100% remote position where you’ll work from home
You’re part of a fast-paced NYC startup culture
You’ll have clear goals and the training resources you need to deliver
What are the requirements:
Superior customer service skills and attention to detail
You’re tech-savvy and comfortable working with multiple systems
Well developed multi-tasking and time management skills
Ability to work independently or as an active member of a team
As a result of our ongoing growth, we are seeking a Part-timePayroll Specialist to add to our team. The resource we are seeking will assist in coordinating and processing payroll for clients located on the West Coast and should be comfortable and be able to communicate with clients during pacific time.
JOB REQUIREMENTS:
Minimum of 5 years’ experience as a payroll specialist or payroll accountant
Experience processing payroll for organization with 100+ employees
Exposure to multi-state payroll is a plus
Experience with ADP WFN required
Experience with other payroll platforms a huge plus
Excellent Excel skills
Required competencies include attention to detail, demonstrated ability to multi-task and balance multiple projects / payrolls at once, comfort with numbers, problem solving ability and the ability to operate in a highly confidential setting
We’re passionate about guiding customers to success using Buffer’s products as well as helping them hit their social media goals. We’re looking for new members to join our Customer Advocacy team and help our customers get the most out of the entire Buffer platform.
For this role, we are hiring 1 teammate in GMT +7 to GMT +13. Sorry, but we CANNOT consider folks outside those timezone ranges, even those willing to work off hours or from another location.
If you do not live in those ranges but are still interested in being a Customer Advocate, we encourage you to check back at a later date for future roles!
Full-time · Remote Buffer is an equal opportunity employer with teammates all around the world. Our team is made up of individuals who hail from startups to the theatre – we value diverse and non-traditional backgrounds, and encourage all those who are interested in joining the journey to apply. We’re aligned through Buffer’s values, and we celebrate our unique differences. We value creating a diverse and inclusive work environment and are actively working on building a culture where under-indexed groups are truly welcomed and can flourish.
As the Payroll Specialist, you’ll be the person in charge of the daily operations of payroll and being the front line person assisting employees with their questions about all aspects of payroll. You will act as an internal customer service expert, working with all employees to ensure they are paid in a consistent, correct, complete, and compliant manner. You will grow the team in a rapidly changing, high-growth environment, and work between the People and Accounting teams to make AvantStay a leader in employee experience.
What you’ll do…
Prepare and process semi-monthly payroll using Trinet and Rippling payroll for hourly and salaried employees, ensure each payroll run is consistent, correct, complete, and compliant
Prepare payroll related journal entries and reconciliations
Process and reconcile semi-monthly funding of benefit providers
Perform reviews to ensure payroll is compliant with established controls
Support the Workers Compensation and 401(k) audits
Work with vendors and cross-functional partners
Correspond as the first point-of-contact with all employees and vendors on any questions related to payroll, taxes, deductions, or earnings
Perform employee on- and off-boarding following a consistent checklist for each process
Ensure that HRIS Systems are current and up to date
Maintain the employee files and ensure they are accurate and up to date.
Oversee and perform material work related to regular payroll activities, including Open Enrollment, I-9 reporting, and 3rd party audits
Serve as a resource on payroll issues, effectively communicate policies, and explain processes and procedures.
What you’ll bring…
4+ years of payroll, HR, and benefits experience
Strong knowledge of payroll/HR technical systems
Analytical, problem-solving and organization skills
Attention to detail
Strong communication skills; verbally and written
Outstanding customer service skills
Organized, analytical, and superior attention to detail
Positive and flexible attitude with great follow-through skills
Proven record to adapt to changing priorities and meeting strict deadlines
Proficiency in MS Office Suite with intermediate skills in Excel including VLOOKUP, if functions, pivot tables, etc.
Perks and Benefits…
Salary: $65,000 -$80,000 Base + Performance Bonus + ESOP
Benefits and Unlimited Paid Time OffT
Team bonding and off-site events
Complimentary and discount stays at AvantStay properties
The Recruiter-SS is responsible for in-bound, active candidate processing which involves reviewing and screening candidate applications from a variety of sourcing channels and presenting the most qualified to be interviewed by the client. The Recruiter-SS may manage an individual requisition load, working directly with the Hiring Manager from discovery intake to offer negotiation or form part of a sourcing team, supplying active candidates for requisitions managed by the IBM Talent Acquisition Business Partners. They will act as the first point of contact for active candidates and will be able to convey the client’s EVP and talk knowledgably about the company, industry and role opportunity.
Responsibilities:
May participate in the role discovery meeting with Hiring Manager and agrees delivery expectations, timelines and sourcing strategies
Use screening and selection criteria to identify qualified active candidates against prescribed scoring criteria via resume review, pre-recorded interview, scripted interview, or a combination
Notify relevant candidates within the ATS/CRM on opportunities
Acts as a brand ambassador to engage active candidates and retain their interest in the client’s company
Screens and submits candidate short-lists to the Hiring Manager or TABPs and provides requisition status updates as required
Reviews the relevant strength and size of the candidate pool to determine with the TABP if additional sourcing activities are required
Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
Keep systems accurately updated as required.
Required Technical and Professional Expertise • At least 1-year experience of working in a faced paced environment such as call/customer service support center • Good working proficiency in computer skills and MS Office • Fluency in English
Preferred Technical and Professional Expertise• At least 1 year of recruitment experience, with screening expertise in either an in-house, RPO or agency role.
Piper Clinical Solutions is seeking motivated candidates for a HealthcareClaims Auditor opportunity for a well-known health care organization in the area. The Healthcare Claims Auditor will be responsible for leading quality reviews of work and making suggestions on process improvement in the department.
This position is fully remote.
Responsibilities for the HealthcareClaims Auditor:
· Responsible for conducting quality reviews
· Identifying gaps and common errors in quality reviews and make suggestions on process improvement
· Conduct routine review of quality programs to ensure regulatory requirements are met
· Provide detailed feedback to Associates and Operations Management departments on findings and report results of common errors
· Conduct quality reviews and maintain all documentation for audit purposes
· Assist in all projects regarding changes in policies, procedures, benefits, or system upgrades
· Other duties as assigned
Requirements for the HealthcareClaims Auditor:
· 1+ years of experience working in quality review, quality assurance or process improvement in healthcare/clinical setting
· Medicare, Medicaid, CMS Coverage Experience a plus
· Associate Degree in healthcare, science, or related field preferred (HS Diploma, GED)
Compensation for the HealthcareClaims Auditor:
· Salary up to $52,000 based on meeting of requirements
· Full Benefits: Health, Dental, Vision Insurance, 401K
The Administrative Data Entry Team Lead is Work From Home Flexible in the Pacific Time Zone. If in close proximity to a Frasco office, this individual has the option to work or from one of our office locations post COVID.
Administrative Data Entry Team Lead Responsibilities:
Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff in the department.
Oversees the daily workflow of the department.
Contributes and participates in constructive and timely performance evaluations.
Contributes to discipline and termination of employees in accordance with company policy.
Oversight of receptionists
Duties/Responsibilities:
Through management, oversight, review, and training, ensures data entry services are completed in an accurate, efficient, and timely manner.
Ensures confidentiality and security of sensitive data and reports including personnel data, subscriber personal data, and financial data.
Serves as a liaison between data entry and other departments, assessing current and future data entry needs and ensuring proper staffing to address those needs.
Researches, recommends, and implements new methods, procedures, policies, and services.
Monitor and respond to comments on our client’s social accounts on behalf of our clients, using their unique, brand voice
Enforce the online community safety and usage policies across multiple content areas and ensure that guidelines and rules are followed.
Create engaging responses that encourage participation and the development of user-generated content to ensure that the online community is achieving its goals.
The Perks:
100% remote work from home – no commute to the office
Bring your job wherever you go – all you need is a reliable internet connection and laptop
Work with a diverse group of individuals – we’re global and so is our workforce
You get to share your knowledge with our client’s customers
All this plus a great compensation and benefits package!
Qualifications
Exceptional written communication skills.
Can demonstrate experience with social media tools and work with online community tools such as forums, blogs, user-generated content.
Have substantial knowledge of the Internet including following current trends.
Experience writing, editing, and creating engaging content in the social media space using brand voice and following established guidelines
Exceptional customer service skills with the ability to adjust written tone and voice to match each customer
Experience with and knowledge of all social platforms
High-speed internet connection (no data restrictions)
PC/laptop or Mac: Processor of 2 gigahertz (GHz) or faster. RAM: 6 gigabyte (GB)Display: 800×600, Camera (built-in or external), Headset with microphone, Operating System: Windows 8.1 or higher – For Macs, OSX 10.9 or higher Browsers: Chrome / Firefox / Safari / Opera / I.E. Anti-virus: Windows Defender or Mac Security Updates.
As a Pharmacy Associate – Data Entry & Processing, you will be responsible for the accurate reading, interpretation of, and data entry of all prescriptions into the computer system. Additionally, you may be responsible for secondary billing and troubleshooting third party rejections.
Translate prescriptions filled out by the prescriber and enter information in the patient’s profile in accordance with state regulations.
Use multiple computer systems to enter prescriptions, obtain pharmacy orders, compare to order received, and produce prescription labels.
Quality assurance, prescriber, and patient outreach in case of contraindications, drug interactions, and resolution of third party rejections.
Requirements:
You must be located in the state of New York.
You have a High School Diploma / GED.
You have 1.5+ years of experience as a pharmacy technician within a mid-high volume pharmacy (retail, mail order, specialty, or long term care).
You are proficient with a computer and Windows PC applications and are able to navigate and learn new and complex computer system applications.
You are familiar with general pharmacy terminology (SIG codes, brand, and generic names of medications).
You are punctual and possess strong attention to detail, outstanding communication skills, and an ability to excel in a team environment.
You have a reliable computer running Windows 10 with audio/video capabilities and internet speeds of at least 100 Mbps to be able to work remotely.
You are available and comfortable working afternoon/evening shifts + rotating weekends.
About You:
You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates and you give and get all the facts making it easy for others to make decisions.
You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You’re a magnet for team members looking to get better and be successful.
You work hard and want to have fun while you do so. You celebrate wins and remember to enjoy the journey as we build something iconic.
You can work both fast and right and don’t view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome.
You thrive on being pushed and challenged. You communicate effectively both in written form and live / on your feet – you are not fazed by tough questions in the moment.Â
You strike the right balance of putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.
You operate like an owner & expect others to as well. You take personal responsibility and value personal responsibility in others.Â
You check your ego at the door. You are interested in finding the right answer vs. always having the right answer.
The Registrar supports school administrators by processing requests for both new enrollments and withdrawals, maintaining student files and records that are both clerical and academic in nature, performing routine administrative duties and facilitating communications with various stakeholders.
Essential Functions, Duties and Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Requests and tracks receipt of records for newly enrolled students; prepares mass data imports for new students within prescribed time frames;
Processes student withdrawals; fulfills records requests for withdrawn students within prescribed time frames;
Processes parent contact and data information changes;
Maintains K12 and state student-databases;
Creates and maintains student cumulative files and other student records; audits for accuracy on at least an annual basis; establishes and maintains secure access to student records; ensures proper disposal of student records.
Serves as primary point of contact for prospective/newly enrolled/existing families, teachers, staff, and other schools in regards to accessing student information and records;
Assists in routine administrative duties including: preparing and maintaining transcripts and records release forms; preparing progress reports; preparing state testing (as needed); and preparing school-wide mailings;
Assists counselors in verifying graduation requirements and credits earned, as applicable;
Assists with national K12 efforts in training, process enhancement, etc.; facilitates communications between local schools, K12 and school districts as needed;
Ensures school personnel complies with the Family Educational Rights and Privacy Act (FERPA);
Supports and participates in clubs, extra-curricular activities, and summer programming;
Coordinates graduation.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing
Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and
Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Minimum Required Qualifications:
High school diploma or equivalent AND
One (1) year of related work experience OR
An equivalent combination of education and experience
Certificates and Licenses: None required.
OTHER REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES:
Excellent organizational and time management skills
Strong written and verbal communication skills
Professional experience using Microsoft Excel, Word, and Outlook
Experience using search engines (internet) for research
Experience using a student information system and/or other type of database
Detail oriented, able to identify errors in student data and information
Able to multi-task, get tasks done quickly and accurately
We are looking for a focused data entry clerk to continuously update our company’s databases. The data entry clerk will liaise with and follow up with employees within the company as well as with customers to collect information. The data entry clerk will capture the data into relevant databases in a timely and accurate manner. You will identify and correct errors, and swiftly bring them to the attention of relevant parties where necessary.
To do well in this job, you should collect information and capture data promptly to ensure the business’ databases are current to accurately reflect its developments, updates and transactions. Top candidates will be focused, diligent, energetic and have good people’s skills.
Pay: $18.00 – $23.00 per hour
Data Entry Clerk Responsibilities:
Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
Scanning through information to identify pertinent information.
Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
Creating accurate spreadsheets.
Entering and updating information into relevant databases.
Storing hard copies of data in an organized manner to optimize retrieval.
Handling additional duties from time to time.
Data Entry Clerk Requirements:
High school diploma.
1+ years experience in a relevant field.
Good command of English.
Excellent knowledge of MS Office Word and Excel.
Strong interpersonal and communication skills.
Ability to concentrate for lengthy periods and perform accurately with adequate speed.
Proficient touch typing skills.
Remote opportunity:
This position can be done entirely remotely as long as the team member has access to a fast, reliable internet connection and a dependable cell phone connection. A quiet/uninterrupted work space will be needed as well.
Join our well-established, vibrant and growing ecommerce company remotely in this exciting role as Paid Search Strategist. This position is one of the most analytical and strategic roles in our organization. In it, you will be responsible for continually optimizing paid search campaigns for our ecommerce site. Our ideal candidate has a passion and expertise for paid search, clever strategy, innovation and achieving big wins.
What You Will Do
Architect and execute effective paid search strategies to increase total sales gross profit after ad costs
Manage bids using best-in-class match type strategies, campaign settings, demographic targeting, remarketing, custom audience lists, and custom-built automation
Own day-to-day management including campaign building, expansion, optimization, testing and experimentation, etc.
Research keywords and perform competitive analysis
Extract tangible insights from large data sets
Recommend landing page strategies and consult on landing page planning and optimization
A/B test campaign variables to increase the efficiency of campaign budgets
Administer bid management tools
Stay current on search marketing industry trends and best practices
Requirements
History of successfully managing paid search campaigns of $100K+/month
Google AdWords certified
Intimate knowledge of Google Analytics
Strong skills with Excel pivot tables and vlookups
Strong analytical thinker
Friendly, positive, optimistic and results-oriented
Benefits
Group Healthcare, Health Savings Account
401k retirement plan
Paid vacation and paid holidays
Commuter benefits
Challenging and fulfilling work in a positive, optimistic results-oriented work environment
Competitive wages and a monthly gain-sharing bonus based on revenue growth
Paid educational and professional development training
Work-from-home (remote) or in-office position, your choice, even after COVID19 is resolved
Attractive and comfortable loft office with large windows and lots of natural light
Office: Coffee and snacks for energy, open beer tap in afternoons, nap rooms to revitalize
In this role, you will perform highly-detailed, data-heavy bookkeeping and accounting work on a rotational basis with our full-time Staff Accountant. This position will continue to work remote even after COVID.
Responsibilities include:
General bookkeeping/G/L and transaction entries
Accounts Payable
Correct vendor billing/receiving errors and/or follow-up with vendors for resolution
Sales tax accruals and posting of payments
Daily bank balance review
Inventory item receipt vs P.O. vs invoice review
Processing hours, PTO, bonuses, etc for processing by third party payroll provider
Assisting with the management of payroll tax accounts
Intercompany reconciliation
Financial statements and accruals
Bank, credit card, and other reconciliations and postings
Month-end close activities
Order auditing and chargebacks
Ad hoc accounting projects & reports
About You
You have a strong desire to get the numbers right. You are extremely detail-oriented and double check your work. You love math and accounting and following processes. You can work with others in a collaborative manner and work with vendors and customers and other functional areas when needed to get accounting transactions or payment processing issues corrected.
Requirements
Extremely detailed
Associates degree or more advanced degree in accounting preferred
2 or more years of bookkeeping experience
Managerial accounting experience is a plus
Ability to work collaboratively
Timely and dependable
Excellent at math
Strong cognitive problem solver
Microsoft Excel Skills
Knowledge of Quickbooks and Netsuite preferred
Friendly & optimistic
Benefits
Competitive wages and a monthly gain-sharing bonus based on revenue growth
Group health insurance plus health savings account, retirement savings plan, paid time off
Work-from-home, even after COVID-19 pandemic is over
Paid educational and professional development training
All computer equipment and training will be provided
In this position, you will help our teams achieve consistent service that wows our customers by reviewing customer interactions and holding the team accountable to high performance standards. You will grade interactions with customers to determine if customers received genuinely helpful service. These call and chat reviews help our team to improve through feedback and accountability. Your assessments and helpful comments will allow team members to grow and thrive within their roles and will help give our customers great experiences.
1. Review inbound and outbound calls for teams for quality assurance according to our metrics
2. Research account activity to ensure proper completion, follow up, and communication.
3. Review chat logs for team members for quality assurance.
4. Audit data and system reports for discrepancies, identifying and reporting anomalies
This is a fully remote position. This is not a flex-time position – it is consistent dedicated work during scheduled hours.
Requirements
Ability to make thoughtful decisions
Active listening skills
Appreciation for research
A good balance of left and right-brained thinking
Can hold people accountable to high standards
Strong attention to detail with a precision-mindset
Must have high-speed internet, a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)
Benefits
Competitive compensation
Group health insurance including health savings account; options for dental and vision insurance
401k with company match
Paid time off
Work-from-home position, even after COVID-19 pandemic is over
We are looking for an experienced Freight Auditor & Billing Administrator to join our team. This role entails problem solving and researching issues on a daily basis. You are analytical, well-organized, have excellent communication skills, and comfortable with paperwork. Knowledge of shipping/receiving procedures and/or transportation industry is preferred.
Responsibilities
Billing operations activities
Proper, timely and accurate processing of shipment billings
Dispute discrepancies with freight carriers
Research and resolve issues
File claims with carriers for loss, damage and late deliveries
Assist in identifying and improving service and operations related issues, including accurate and timely data entry
Work with cross-functional internal teams
Build and manage carrier relationships
Requirements
Proven experience as Freight Auditor & Billing Administrator or equivalent position
Demonstrated success in problem solving
Outstanding communication and people skills
Excellent communication skills
Skilled with using computers, including Excel
Benefits
Competitive salary based on experience
Monthly gain-sharing bonuses tied to revenue growth
Group health insurance plus health savings account, retirement savings plan, paid time off
Paid educational and professional development training
All computer equipment and training will be provided
Press Ganey is looking for an Operations Support Specialist to join our team. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator. We are looking for Pacific-Time (PT-timezone) candidates only.
Responsibilities:
Monitor CRM software, Customer Support email, responding promptly to user inquiries
Perform first-level core troubleshooting and triage on software problems for internal and external users
Monitor ticket queue volumes and work with team to ensure SLA’s are met
Perform client specific tasks on both a daily and ad hoc basis
Update and maintain accurate client data; including but not limited to data scrubbing, importing and exporting data, and manual changes
Manage manual and automated submission process through the internal dashboard for multi-location clients (data used for Internet Yellow Pages).
Manage tier 1 location data updates and errors on search engines & directories
Work closely with all departments within the company to resolve any software issues
Provide support for Production Operations, validate software releases, ad hoc requests and update client webpages through our dashboard
Provide light training for internal and external users on an as-needed basis for our applications
Assist in identifying trends in continuing software or systems problems and implement new processes as needed
Document user problems, resolutions, and new solutions for future reference using CRM tools and resources
Evening, weekend and/or holiday work may be required
Minimum Qualifications:
Ability to analyze and triage issues
Knowledge of computer & technology products
Analytical & organizational skills with very strong attention to detail
Strong MS Excel skills
Excellent writing & communication skills
Ability to multitask in fast-paced dynamic environment
Customer-facing experience desired
Knowledge of web development desired, but not required
Bachelor’s degree preferred
Preferred Experience:
Data Entry: 1 year, bonus for advanced Excel skills
GetThru is hiring Dialer Monitors to help administer the backend of the ThruTalk calling platform. This is a temporary, part-time, hourly position through November 30, 2021. This is a W-2 based position.
What a typical day looks like:
The Dialer Monitor job is done from home. Dialer Monitors typically work 2 or 2.5 hour shifts to provide coverage while the dialing service is open for calls. Dialer Monitors can work up to 8 hrs per day provided they have breaks between shifts. We use a pick-up shift system so Dialer Monitors have a high degree of control over when they work. Open hours are 10am ET / 7am PT until 11:30pm ET / 8:30pm PT 7 days a week. Busiest times are weekday evenings and weekends.
Most of our tools are browser-based web applications so it helps to have familiarity with those. During a shift, large lists of numbers will appear on the Dialer Monitor’s screen and they need to be clicked away as quickly as possible. It is important to be exactly on time so switching shifts goes smoothly and no clicks are missed. Dialer Monitors cannot move away from their computer during their 2 hour shift. It can be a bit intense to click for long periods of time which is why the shifts are capped at 2.5 hours.
Job Requirements:
Reliable internet
Laptop or a computer and a mouse
Ability to work non-traditional hours (nights and weekends) that increase around key peak election cycle dates
Ability to work from home
Open communication on shift
Helps but not required:
Experience with ThruTalk, administering a dialer, or participating in a calling program
A demonstrated interest and/or involvement in progressive politics
Experience working remotely
While experience matters, we also believe that most skills can be learned, and we care as much about work ethic, creativity, determination, and values alignment.
Location:
This is a remote position. We are currently only hiring in the following states: AR, AZ, CA, CO, DC, FL, IA, IL, KS, KY, LA, MA, MD, ME, MI, MO, MS, NC, NY, OR, TN, TX, VA, WI, WV.
You can work from anywhere in those states as long as you are available for your shifts during US hours, have excellent internet, and the work gets done.
We are hiring remote, independent contractors to work as Quality Review Specialists on this exam.
Please note: This is a different role than the English Test Auditor, Tier 2 role with different qualifications, job tasks, and pay rate. If your goal is to become a Tier 2 English Test Auditor, please do not apply for this position.
You will…
Provide the first review of DET tests using an established list of criteria
Review tests in the queue within 24 hours of being uploaded
Communicate with the rest of the proctoring team as needed
Report to a Team Lead who will oversee your work quality and give you feedback on your performance
Remotely attend 4-6 monthly meetings as needed
Be willing and able to work a minimum of 20 hours a week (30+ is preferred!)
Be willing and able to commit to a “loose schedule” based on your availability
“Loose schedule” = defined hours in a given day, but not specific times
Maintain confidentiality and abide by an NDA
You have…
Native or near-native English fluency
At least 1 year of professional experience
The ability to read human behaviors, gestures, and facial expressions well
Very high attention to detail
Very high ability to follow process instructions precisely
Reliable, high-speed internet capable of streaming videos
Weekend availability
If you are an exceptional candidate, you also have…
Fluency in Mandarin, Arabic, or one or more Indian languages
Test proctoring experience
Availability to work 30-40 hours per week
Schedule & Contract Term Details:
Must commit to at least 20 hours per week but can work more if you desire
Hourly pay rate: $14 USD
Contract and all payments are done via Upwork (for non-US contractors) or via a staffing provider (for US-based workers)
All contracts are at-will. Duolingo or the contractor reserve the right to terminate contracts at any time.
Within the first 90 days, Duolingo considers your contract to be probationary. If the quality of your work and commitment to the guidelines set is satisfactory, this contract will continue beyond 90 days.
If you do not work for 20 days consecutively, Duolingo reserves the right to end the contract. If you wish to return, you may do so if there is a business need as determined by Duolingo.
If you do not meet the minimum weekly hourly requirements, and also fail to note this on the Out of Office calendar in advance, Duolingo reserves the right to end the contract.
Cognia is hiring seasonal assessment scorers to support our upcoming projects. As a member of our team your academic background will allow you to expand your expertise. You will join forces with like-minded professionals and see your work influence student achievement around the world. This position involves reading, evaluating, and assigning scores to computer-imaged student work – all from the convenience of your own home!
Scope of Work:
Read, evaluate, and assign scores to computer-imaged student responses to standardized test questions related to English/ELA, Mathematics, Science, Social Studies, etc.:
Attend and complete training sessions related to the content area being scored that is conducted by scoring leadership.
Demonstrate comprehension of training by passing qualifying tests containing pre-scored student responses via computer for each item trained.
Accept and apply performance feedback regarding scoring accuracy and production.
Maintain established accuracy and productivity standards
Competencies:
Possess basic computer skills and successfully use scoring and other software.
Learn and apply established scoring guidelines and scoring instructions.
Qualifications:
Bachelor’s degree required
Successfully complete a minimum of two college courses related to the content area being scored.
Compensation:
Scorers will be compensated at a rate of $15.00 per hour.
Note:
Assessment scorers are hired on a per project basis and may qualify to work multiple projects throughout the season
The position will allow you to work from home as an Independent Contractor on a flexible schedule of up to 20 hours per week completing tasks in a web-based evaluation tool. The tasks will involve determining the relevance and accuracy of information by performing online research and referring to guidelines provided to you. You will be rating tasks to validate data. You will be helping to authenticate data that will be used in live online search tools and applications by millions of users across the world.
Ideal Candidate:
Candidates for this position will need to have good research skills and a strong understanding of local and national information. Cultural, geographical, social media and current affairs knowledge are important in this role.
Job Requirements:
Fluency in English essential.
You must be living in the United States for the last 2 consecutive years
Working knowledge of local and national geographical areas
You must pass an open book online evaluation to demonstrate capability of reading and applying the guidelines
Experience/know-how of using online maps, search engines and website research
You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense
Sobre la Compañía: Ayudamos a Empresas a realizar pruebas y mejorar modelos de Machine Learning a través de nuestra comunidad global de más de 1 millón de intérpretes y lingüistas. Nuestra plataforma de entrenamiento de Inteligencia Artificial (IA) procesa todo tipo de datos (texto, imágenes, audio, video y datos geográficos) en más de 500 idiomas y dialectos. Nuestras soluciones de gestión de datos contribuyen a mejorar significativamente los sistemas de Inteligencia Artificial a través de una variedad de aplicaciones que van desde aparatos inteligentes avanzados y lograr la mejora de resultados de búsquedas en línea, hasta el reconocimiento avanzad0 de voz o del habla con el objetivo de lograr interacciones más humanas; entre muchas otras.
Sobre la vacante: Este puesto le permite trabajar desde casa como Contratista o trabajador/a independiente. Le permite contar con horario flexible y trabajar hasta 20 horas por semana realizando diversas tareas, utilizando herramientas de evaluación basadas en tecnología web. Tales labores incluyen:
Validación de información a través de la evaluación de tareas.
Determinar la relevancia y exactitud de la información a ser evaluada mediante la investigación en medios digitales y en base a lineamientos y guías a ser proporcionadas.
Comprobar la autenticidad de la información proporcionada a millones de usuarios en el mundo a través de aplicaciones y herramientas de búsqueda en línea.
El candidato ideal: La persona ideal para este puesto deberá tener excelentes habilidades de investigación y un sólido entendimiento de asuntos generales locales y nacionales. Deberá poseer excelentes conocimientos en asuntos culturales, geográficos, temas de actualidad y de redes sociales, lo cual es indispensable para este puesto.
Requisitos:
Es esencial el dominio de los idiomas Inglés y Español.
Haber residido en los Estados Unidos de América en los últimos 2 años consecutivamente.
Tener conocimiento de geografía local y nacional.
Aprobar examen en línea que evalúa la capacidad de procesar, evaluar y aplicar reglas y lineamientos.
Tener experiencia en el uso de exploradores/navegadores web, aplicaciones de mapas y búsquedas de sitios web.
Tener conocimientos sobre asuntos actuales e históricos en: deportes, noticias, redes sociales y cultura general sobre Estados Unidos.
Contar con conexión estable a internet de banda ancha y equipo de Hardware y Software necesarios para llevar a cabo las funciones antes mencionadas, lo cual deberá ser proporcionado por el/la postulante. Beneficios:
Horario flexible que le permite ajustar el trabajo en torno a su vida familiar/personal.
Mejor equilibrio entre vida laboral y vida personal.
App Annie is the industry’s most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry’s most complete mobile performance offering. More than 1,200 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business. We are headquartered in San Francisco with 12 offices worldwide.
Along with a market defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our standard, hold each other Accountable, continuously push Innovation and Win with Style.
What can you tell your friends when they ask you what you do?
I support our team with a wide variety of HR, administrative and operational tasks, while helping to cultivate a highly engaging and collaborative hub. In this highly visible role, I wear multiple hats, ensuring a world-class hub (office/workplace) experience for all of our employees to foster high performance. I am responsible for overseeing hub operations, facilities, greeting visitors, and maintaining hub vendor relationships.
You will be responsible for and take pride in….
You create and maintain an operationally sound and rewarding workspace filled with positivity for our team.
You Manage relationships with external parties (contractors, suppliers, etc.) and with building management, maintenance, and cleaning staff.
You continuously seek to improve our space, ensuring it is always tidy, organized, and inviting to our teams, visitors, and clients.
You develop an efficient procurement and inventory process for supplies, food, and beverages, while monitoring budgets and tracking spend.
You maintain a process of ensuring the office environment and procedures meet COVID health and safety regulation standards, and ensuring they are observed by employees and visitors.
You listen to the employees’ concerns and suggestions, implementing changes if necessary, to make them feel engaged and high-performing in our space
You partner with the People team on cultural initiatives, and support them with onboarding and off-boarding.
You act as the sole hub representative for our London hub, managing reception, and operational tasks, and serving as the onsite point of contact during business hours.
You should recognize yourself in the following…
2 years experience working in administrative, hubs, hospitality or similar fields.
2 years of HR/Generalist experience
Contagiously positive attitude and personality that benefits and enables our hub culture
Excellent organization, planning and prioritization skills with the ability to coordinate multiple schedules, visitors, and competing priorities with enthusiasm and positivity.
Exceptionally strong ownership and “can-do” attitude with an operational mindset.
Demonstrated ability to take existing processes and improve them, or identify the need for standard operating procedures where none previously existed.
Must be fluent in English both oral and written
Self-starter, able to work independently.
Must enjoy working autonomously while reporting up accurately.
Agile mindset with the ability to embrace change and switch gears at a moment’s notice; superb multi-tasker.
High attention to detail and ability to work efficiently and accurately when under pressure to meet tight deadlines.
Strong interpersonal and networking skills, effectively building relationships at all levels with both internal and external stakeholders
Experience with Google Suite (Calendar, Mail, Sheets, Docs, Slides, etc.)
Excellent verbal and written communication skills; can effectively communicate across various audiences, including senior leadership and executives
This is what we have to offer…
We provide a $1,000 (country equivalent) reimbursable WFH allowance to set you up for remote work success.
Internet allowance for stable internet connection, so your video does not freeze on Zoom.
Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing.
Paid leave, so long as you promise to come back!
Health and dental benefits.
An international team of talented and engaged people from different cultural backgrounds and locations.
Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps or even childcare support!
Unlimited access to online learning platform Udemy to help you develop your skills.
Virtual initiatives and events to keep you connected with your colleagues.
Maximus is currently looking for a Recruiting Coordinator in support of our FEMA project. The position is responsible for scheduling, sourcing, and data entry for the Recruiting Team.
Job Summary
Essential Duties and Responsibilities: -Works on assignments that are routine in nature, with responsibilities easily learned on the job. – Ensure all pertinent recruiting and onboarding is accurate. – Assist with recruitment and hiring efforts. – Assist employees with inquiries related to benefits, payroll and policy. – Responsible for managing processes and maintain a close and highly responsible relationship to the day-to-day activities of supervisors and staff.
Minimum Requirements: – High School diploma or equivalent with 1-3 years of experience. – May have training or education in area of specialization.
Education and Experience Requirements
Flexible schedule with availability to work weekends strongly preferred.
Home Office Requirements:
Hardwired internet (ethernet) connection with 20 Mbps minimum
Private work area and adequate power source
Candidate must provide computer (Chromebooks will not work) and monitors
*STARTING AT $16.00+ Based on Experience***$500 sign on bonus once 3 months of employment completed***Available for remote work*COMPANY INTRODUCTION:Polyconcept North America (PCNA) is the world’s leading promotional products supplier. With headquarters in Pittsburgh, Pennsylvania, PCNA operates Leeds, Bullet, Trimark, Trimark Powered by Leeds and Journal Books.PCNA serves as a single source for the widest selection of products, cutting-edge decoration and reliable service. JOB SUMMARY:The successful candidate will be the main contact for supporting customers and being responsible for all aspects of the order management processes. Responsibilities include the review of all incoming customer purchase orders (blank and imprinted) which involves the validation of all order information such as item info, pricing, inventory, special handling requests, imprint capabilities, shipping information, and qualifying the customers artwork. The OPS also works cross functionally with other operating departments and Sales team to support customer order requests. FUNDAMENTAL DUTIES:
Responsible for supporting our organizations service excellence goals and providing an enhanced service experience with every customer interaction, both external and internal
Responsible for analyzing, processing, and responding to customer sales orders and inquiries
Effectively “owns” and follows up on proper workflow of order from the time it comes in until it ships to ensure a positive customer experience
Initiates customer contact to resolve inquiries with prompt issue identification, proper routing and escalation, and will act as a central point of contact for customers and operations
Upholds quality standards and meets established service targets as they relate to assigned workload
Monitors inbound e-mail and phone queues and responds to basic questions regarding order status, price and availability, tracking information and order confirmation & invoicing
Provides consultative “expertise” for any/all customer inquiries, including our customized decorating options, art file reviews, and virtual artwork renderings
Ensures proper and concise documentation of inquiries and follow up
Works with Management to deliver on standard performance metrics to support departmental goals & requirements
Ensures customer shipping specifications are followed for critical orders and resolves discrepancies including working with internal and external customers
SKILLS AND KNOWLEDGE:
Superior telephone and written email etiquette and an ability to deal effectively with internal & external customers, peers and management
Excellent data entry skills to quickly and accurately review and input data
Ability to multitask in a fast paced environment
Must be detail oriented, organized, self-starter, and have the ability to prioritize workload effectively
Ability to build collaborative work relationships with different groups within the organization
Strong customer service and communication skills
Ability to analyze and interpret data and solve practical problems
Knowledge of general mathematical concepts, including percentages
Capacity to work with cross-functional teams and independently as needed – World class Teammate
Experienced in & thrives in a fast paced environment
Adaptable to change
MINIMUM QUALIFICATIONS REQUIRED:
Min. High School Diploma or equivalent
Minimum 2 years of experience in a customer service or account service capacity required
Proficient in Microsoft Office, specifically in Word and Outlook
The primary responsibility of the Senior Data Entry Specialist is to enter financial planning cases within the eMoney Financial Planning application. This includes entering all demographic information plus financial data relating to all aspects of an individual’s financial life that covers simple to complex financial scenarios.
The Senior Data Entry Specialist is also responsible for managing new work-order requests, prioritization of work, distributing case work to Data Entry team members and working with clients to review data entry output.
Job Responsibilities
Interpret and input all relevant profile and financial information, taken from various documents and sources, into the eMoney Financial Planning Platform.
Upload client’s financial documents into Financial Planning Platform’s document repository.
Act as the primary resource for Associate Data Entry Specialists & Data Entry Specialist regarding all data entry processes and procedures and financial planning questions.
Remain current on all financial planning terms and concepts to accurately and thoroughly interpret client data.
Develop and train Associate Data Entry Specialists and Data Entry Specialists to insure data accuracy and adherence to all privacy procedures and requirements.
Independently facilitate communication with clients regarding work estimates, contract signature, invoices and collections.
Conducts quality assurance reviews to insure accuracy and thoroughness of cases entered.
Provides support to Sales and Relationship Management regarding Data Entry Services available to both existing clients and sales prospects.
Assist the Operations Supervisor in communicating and managing deadlines.
Independently prioritize major project work for data migration conversions and day-to-day new data entry requests.
Work with Operations Supervisor to create, modify, and deliver cost estimates.
Provide Operations Supervisor with projections and reporting on past, current, and future KPI’s and turnaround times.
Track and Monitor data entry services via Salesforce and Microsoft Excel.
Work with technical support teams in the escalation of application issues and enter defects as appropriate.
Requirements (Education & Experience)
Bachelor’s degree or equivalent work experience required
2+ years working in the Financial Services industry
Working knowledge of financial advisory services operations preferred
Familiarity with the eMoney platform is a plus
Skills (Software, Soft Skills, KSAs)
Ability to read and interpret financial documents (pay statements, tax forms, quarterly investment statements, financial reports, bank statements, 401k & retirement plan statements, insurance documents, etc.)
Excellent organizational and time management skills
Must possess excellent data entry skills
Working knowledge of Microsoft Office programs
Must be able to strictly adhere to confidential information policies and procedures
Strong verbal/written communication skills
Proficient at handling billing invoices through PayPal
The salary range for this position is $41,000 – $54,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.
At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors’ value to their clients. Today, we serve almost 70 thousand financial professionals and supports over 4 million end clients.
At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.
nternews has US offices in Arcata, CA and Washington, DC which support a hybrid workforce with staff working remotely, fully in-office or partially remote. This is a remote-based role. Our ideal candidate is based in the Pacific time zone.
OUR COMMITMENT TO FOSTERING A CULTURE OF BELONGING
We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, and people of multiple races, nationalities, ages, sexual orientations and socioeconomic backgrounds. We are an EEO employer and encourage candidates of all races, genders, ages, orientations, ethnicities, and national origins to apply, and welcome those with alternative backgrounds and experiences.
DAY-TO-DAY TASKS will include:
Data Entry Administration
Manages and maintains a high volume of personnel data in Internews’ Enterprise Resource Planning (ERP) system and electronic records for employees and contractor new hires, mid-engagement changes, and exits;
Manages and maintains a high volume of enrollment data done manually into Internews’ third party vendor websites for new hires, mid-employment changes, and exits;
Sets up purchase orders in ERP system for contractors;
Performs regular data audits within all HR systems, updating data as needed in response to findings;
Supports SOP documents for Business World data entry processes as requested;
Performs annual terrorist screenings for all headquarters employee and personal services contractor staff, updates records in ERP.
Coordinates with Headquarters IT team on system troubleshooting and updates as directed;
Provides support related to implementation of new systems and system upgrades.
General HR Support
Manages HR help ticketing system, assigning tickets to other HR staff, following up on overdue tickets, and resolving issues as assigned;
Tracks new hire conflict of interest forms, escalating disclosures to senior HR staff as needed
Cross-trains on a range of other HR Associate duties and provides project support as needed
Reconciles department credit card for accounting; and
Possesses an understanding of and demonstrated commitment to upholding Internews’ Core Values.
QUALIFICATIONS WE’RE LOOKING FOR
University degree, or equivalent professional work experience
2+ years database experience, preferably with an ERP level software and insurance vendor enrollment websites
Experience with vetting services, web-authoring, intranet, and/or page layout software, a plus
Strong grasp of Microsoft Windows environment including MS Word, Excel, Outlook, and Explorer, and internet savvy
Proven ability handling confidential and/or sensitive information
Strong interpersonal skills, with the ability to navigate challenging circumstances while maintaining positive and professional relationships with teammates and staff members required
Experience working in collaborative team environment and able to take direction, yet work independently and complete tasks on time
Karna is seeking an experienced Project Coordinator to help assist leadership in the planning and execution of assigned public health communications project tasks according to deadlines and budget constraints. This includes organizing various project activities to execute project plans ensuring project goals and objectives are met. The Project Coordinator will assist management in execution of assigned tasks according to deadlines and budget constraints. The Project Coordinator will also provide administrative support to communications products, training development, and technical assistance (TA) implementation related to COVID-19 vaccine confidence. This includes organizing various project activities, directed by project management staff.
Responsibilities
Provide high-level administrative support to assigned departments/leaders
Work with department leadership and stakeholders to develop and execute project plans including communications plan, project scope, project timeline and milestones.
Proactively supports, tracks, and resolves cross-project dependencies, risks, issues/conflicts, and change requests to ensure that all targets and requirements are met.
Schedule and coordinate meetings for the team, clients, and outside organizations.
Work cooperatively with all project members to support the achievement of work plan activities designed to achieve identified goals and objectives
Prepare, format, and modify documents including correspondence, reports, drafts, memos and emails
Communicate across multiple project stakeholders to coordinate execution of project activities
Supports communication with project stakeholders to effectively communicate project expectations and status in a timely and clear fashion.
Develops and delivers progress reports, combining reports from multiple project team members
Plan, coordinate, and organize travel and logistics for project tasks
Support tracking activities for communication, training, and TA needs and feedback for project recipients
Track progress of projects and complete all assigned projects within specified time frames
Participate in the strategic planning of activities for the assigned area.
May review current systems and processes for possible improvements and implements process changes as appropriate.
Qualifications
Expertise in independently developing written products such as formal emails, progress reports, and presentations is required.
Experience with government programs, particularly in a consulting environment, is highly desired.
Bachelor’s Degree required in business, communications, or related technical field
1-3 years of project coordination experience implementing smaller scale projects
Background investigation required
Proficiency with Microsoft Office software (i.e., Word, Excel, PowerPoint, and/or Access).
Excellent coordination, organizations, and and facilitation skills
Strong oral and written communication, collaboration and relationship management skills required to effectively engage with stakeholders and coordinate logistically complex training adn communication programs.
Excellent problem-solving skills with the ability to work within a team to resolve issues in a timely way
Ability to manage multiple tasks and work independently in a demanding, dynamic environment
We are located near Dallas, Texas and this is a Remote (work from home) position at this time.
Who is Glorious? Glorious is a lifestyle gaming hardware company that was built by passionate enthusiasts on a mission. We develop pro-grade, high-quality gear that gives every gamer the chance to play at an ascended level.
Candidates from all over are welcome to apply and possibly become part of an amazing line-up of team members dedicated to pushing the boundaries of possibility and shifting the PC gaming industry’s status quo! We offer the chance to work within an environment where you will have the freedom and flexibility to take the reins on your career. So, if you’re someone who wants to see real career growth while testing your skills in a fast-paced environment free of micromanagement, then this is the place for you!
The Role: The Purchase Order Clerk (PO Clerk) will be responsible for drafting, editing, and submitting purchase orders to Glorious’ suppliers. PO Clerk will also be responsible for recording PO data into internal company systems, update systems as production progress, and track the completion and receipt of POs. The PO Clerk will report to the Production Manager as well present analysis to key players in the company. The PO Clerk will occasionally assist in production matters as well, when needed, and communicate with suppliers regarding the timing of PO completion.
Primary Responsibilities: Some of the duties that will be expected of this position include, but are not limited to the following:
Draft purchase orders and submit them to suppliers
Input purchase order data into internal company systems
Track the life cycle of every purchase order
Report on open purchase orders to management
Communicate with suppliers regarding production and timelines
Advise key players on purchase order choke points
Requirements
Skills and Requirements: These must be met to be considered for this role:
Associates Degree or 2 years of relevant experience
Strong communication skills
Independent working mindset
ERP experience
3PL knowledge
Knowledgeable in Microsoft Excel
Experience in Asana or a similar project management tool is preferable
Job Summary: Perform data entry of cases received via email, fax, or postal service. Monitor and perform activities required to fulfill the periodic regulatory reporting requirements for clients. Maintain distinctive quality and commitment as the operating philosophy in carrying out all processes. Continually seek out ways to enhance customer service experience both internally and externally.
Essential Functions:
Drug Safety inbox of client communication and assist with triaging questions
Case Entry
Enter new cases into the safety database and all new case information for existing cases received from clients via email or postal service
Attach new follow-up files to Case Explorer and ARGUS
Enter reportable literature cases
Regulatory Reporting
Complete MedWatch activities including final review, monitoring MedWatch completion and submitting to the client or FDA as appropriate
Update Safety Database case notes when applicable
Generate third-party manufacturing reports
Product Complaint
Coordinate retrieval process for select client companies
Monitor and coordinator Master Reports for annual literature reports and submit to client
Monitor reporting requirements for SDEA when applicable
Other duties as assigned.
Necessary Skills and Abilities:
Proficient computer knowledge and computer keyboarding skills
Computer data entry experience
Excellent attention to detail
Strong verbal, written and interpersonal communication skills
Strong organization and prioritization skills, able to multitask
Flexibility to adapt and meet fluctuating business priorities
Ability to work independently and within a team
Education Requirements:
Preferred: Post-secondary non degree award (Nursing Assistant, Paramedic, EMT, Pharmacy Technician, Veterinary Technician)
Experience Requirements:
Preferred: 2 years of healthcare related work experience
Preferred: Familiar with Microsoft Office Suite (Outlook, Word, Excel)
Preferred: Experience working with safety databases
Oversee the maintenance of purchase orders and data for a selected group of vendors, while assisting Inventory Control Specialist with placing orders and communicating with vendors.
Responsibilities:
Create purchase orders in various systems
Contact vendors to obtain information regarding purchase order due dates, costs, etc.
Daily data entry to maintain sku or purchase order information
Send order confirmations to vendors
Resolve invoicing issues in a timely basis
Resolve EDI error issues between the company and vendor
Work with Retail stores and/or Distribution Centers to resolve discrepancy issues
Work various reports pertaining to purchase orders or system information
Follow and support departmental policies and procedures
Other duties as assigned
Qualification Requirements:
Proficiency in Windows, Excel, and Word
Ability to train in AS400 (specifically Commercial Ware and JDA MMS)
Strong verbal and written communication skills
Flexibility in schedule to meet deadlines
Handle and coordinate multiple tasks at once
Ability to work well alone or with others with minimal supervision
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. As a Social Media Support Representative you will monitor Twitter, Instagram, Facebook and other social platforms to identify and respond to posts that require assistance from the WHOOP Membership Services Support Team. You will provide direction, support and ensure all members are addressed in a timely manner and provide world class service & assistance. This is a full-time remote position with shift times that will change on a quarterly basis. Shift times will vary within the normal hours of business operations. Some shifts may include night times and/or weekends. The pay rate for this position is $18/hour, with opportunities for overtime. WHOOP will provide all the necessary equipment, including a WHOOP strap and membership. WHOOP offers competitive benefits, including generous PTO and Recovery days. Opportunities for growth and development within the company.
Responsibilities:
Assist with customer inquiries and escalations via Twitter, Facebook, Facebook Groups, and Instagram within our Social Media platforms
Ensure maximum member satisfaction through precise, timely, and on brand interactions across all platforms
Identify product opportunities to improve the member experience and assist in preparing and delivering proactive messages to the member as appropriate
Research and escalate problems and issues when appropriate, log bugs, and troubleshoot technical problems and direct members as necessary
Provide feedback to management regarding changes and updates; including upgrades, functionality and member support issues
Pinpoint emerging member trends in real-time to elevate as call-to-action/user-generated brand engagement opportunities
Qualifications:
1+ years of experience in customer service or account management supporting a product/solution; social platform experience (Facebook, Facebook Groups, Instagram, Twitter, etc.)
Ability to work remotely with reliable internet access
Contemporary understanding of social media channels and best practices, including, but not limited to Instagram, Facebook, Facebook Groups, Twitter, and Tiktok.
Experience in B2C social media marketing and understanding of the difference between professional and personal use
Competency in SMMS and intelligence tools, Sprout Social preferred
Ability to research and provide a timely response to member issues
Demonstrated comfort working with multiple tools simultaneously
Demonstrated collaboration skills and excellent organizational and communication skills
Ability to thrive in a dynamic, fast-paced, team-based environment
Ability to flourish within a startup environment and adapt to change
NOTE: The qualified applicant must reside in one of the following states to be considered: AL, AZ, CO, CT, D.C., FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NJ, NH, NV, OH, OR, OK, PA, SC, TX, UT, VT, VA, WA, WI.
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Ticket Customer Support! Do you have a Ticket Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. This project involves delivering customer support and technical support via email, for users of a dating site. This is a challenging, but rewarding, project! Hours:Flexible timesEspecially seeking availability Friday – Sunday. Commitment:10 hours per week90 days
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
What We Are Looking For:
great at troubleshooting
great at providing excellent customer service
familiar with Zendesk
able to work 10-15 hours per week although more is welcome
reliable with no history of attendance issues
able to be self-sufficient, think & write critically, and has excellent written communication skills
familiar with or have used some form of dating apps
able to commit to a minimum 90 day period on the project
able to access an Android or IOS device that can run the app
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects.
Interested in online communities, internet culture, and working with kids? We’re seeking community moderators to work with the Scratch Team. Scratch Moderators help keep Scratch a safe, trusted, and friendly environment.
Millions of children (ages 8 and up), from around the world, create and share thousands of projects in the Scratch community each day. Moderators will gain valuable experience working online with youth in a creative, interest-driven setting.
RESPONSIBILITIES
Promote the values and core ideas of the Scratch project (such as inclusiveness, creative collaboration, and constructive feedback)
Review reported users, projects, studios, and comments for appropriateness on the Scratch website
Work with young people to help them understand what they did that breaks ourCommunity Guidelines
Determine when a person is or isn’t likely to be able to participate constructively in the Scratch online community
QUALIFICATIONS
Active participation in online communities, forums, or social media
Excellent writing and communication skills
Comfortable learning to use new software and websites
Strong online research skills
Good judgement and ability to consider issues from multiple perspectives
Able to work well independently, manage your time well, and stay focused while working remotely
Able to work well as part of a team and participate in group discussions
Not required, but nice to have: ability to read and write in multiple languages
This remote work can be done 24/7, with a set schedule which fits your life. Starting pay is $15 per hour. All candidates must be at least 18 years old and have authorization to work in the United States.
To apply, send a copy of your resume, links to one or more of your online presences, and cover letter to jobs+moderator@scratch.mit.edu.
Have you ever fancied working in the social media industry but didn’t know where to start?
Are you savvy with social media?
Do you have great English written communication skills?
Answered YES to all of the above? Then, we want to meet you!
The Social Element is not your typical social media agency. Our number one focus is to provide business solutions for global clients through true human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including content, customer service, listening, reporting, and crisis management. We pride ourselves in having exceptional talent in our business. As the pioneers of social, we stay at the forefront by constantly creating, learning, and guiding.
Our relationships with our clients are true partnerships as we become an extension of their team: trusted, committed, leading.
Currently, we are looking for an English speaking Moderator located in United States to support our clients’ brands and make sure their online reputation is kept safe at all times. In this role, you’ll moderate user-generated content on allocated client sites, and write and post client-approved responses where required. You’ll be reviewing strong graphic images, and written content that violates the guidelines of the community. You’ll be also escalating content that falls within escalation processes (eg. child safety, bomb threats).
JOB IS FOR YOU IF
Fluency in written and spoken English.
You are a social media enthusiast. You are confident with digital technology, and you know the latest trends in social media like the back of your hand.
You’ll have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client’s policies and guidelines.
You have strong communication skills and you know how to “read” between the lines.
Your background experience comes from either community management, translation, moderation, customer service or social media management.
If you have experience working in the Insurance industry, that would be superb!
WORKING HOURS
A total of approx. 20 hours per week across weekdays and weekends with Saturday and Sunday being essential.
WHAT YOU’LL DO
Work autonomously to deliver an effective service for our clients, across a variety of social media channels
Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
Respond to complaints, queries, and to engage with the online audience
Be responsible for the reputation of the brand online
Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
Collate and share feedback and insights gained from social media management of the client’s channels
Complete shift reports (internal reports) accurately and on time
WHAT TO BRING
You’ll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
Attention to detail is a must, as you’ll be publishing content publicly online
Experience of using Facebook, Twitter, Instagram and YouTube; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
Adept at collating and analysing social media data for client reports
In-depth knowledge of social media platforms and their audiences
Confident using, and learning about new social media technology
HOW TO APPLY
If all this sounds like you, simply upload your resume and a covering letter (or a link to your cover letter video if you prefer).
We are seeking a detail-oriented data entry operator to compile, capture, and maintain our digital database. As a data entry operator, you will be required to compile, merge, and format documents for data entry, check documents for errors, input data and update the database, and manage the digital filing systems.
To be a successful data entry operator, you should possess excellent typing skills and be attentive to detail. Skilled data entry operators should be able to quickly identify data errors and demonstrate precision in their work.
Pay: $17.00 – $22.00 per hour.
Data Entry Operator Responsibilities:
Gathering, collating, and preparing documents, materials, and information for data entry.
Conducting research to obtain information for incomplete documents and materials.
Creating digital documents from paper or dictation.
Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies.
Capturing data into digital databases and performing regular backups.
Updating and maintaining databases, archives, and filing systems.
Monitoring and reviewing databases and correcting errors or inconsistencies.
Generating and exporting data reports, spreadsheets, and documents as needed.
Performing clerical duties such as filing, monitoring office supplies, scanning, and printing as needed.
Data Entry Operator Requirements:
High school diploma or GED.
1 year experience as a data entry operator or similar.
Excellent typing abilities.
Excellent time management and multitasking abilities.
Proficiency in data capturing and office management software such as MS Office and Google Suite.
The ability to manage and process high volumes of data accurately.
Good understanding of databases and digital and paper filing systems.
Knowledge of administrative and clerical operations.
Keen eye for detail and the ability to concentrate for extended periods.
Excellent verbal and written communication skills.
Remote opportunity:
This position can be done entirely remotely as long as the team member has access to a fast, reliable internet connection and a dependable cell phone connection. A quiet/uninterrupted workspace will be needed as well to ensure a seamless transition.
REMOTE – USA /JOIN THE MODS – NEW MODS /CONTRACTORAPPLY FOR THIS JOBModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Moderation! Do you have a Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. On this project, our client is a video live streaming service. The site primarily focuses on video game live streaming, including broadcasts of e-sports competitions, in addition to music broadcasts, creative content, and more recently, “in real life” streams. Our mission is to provide moderation support for dedicated events, so event organizers can focus on their production and allow us to handle live chat moderation. We’re looking to build a stellar team and keep the same mods for future events. We hope you’ll be ready and available to take on short term streaming moderation with 7-14 day’s notice, at varying times of the day, any day of the week. Hours:Vary from event to event Currently seeking to specifically fill:Friday 9/17 from 10pm to 1:15amSaturday 9/18 from 3pm to 1:15amSunday 9/18 from 3pm to 1:15amWednesday 9/22 from 1:30pm to 7:30pmFriday 9/24 from 12:30pm to 5:30pmSaturday 9/25 from 8:30am to 1:30pmSaturday 9/25 from 11:30am to 8:30pm
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
Responsibilities:
Moderating live streams on Twitch website
Using bots and tools provided by Twitch to keep control of the flow
Following approved processes and adhering to strict client guidelines
Providing thorough and accurate documentation for each action
Keeping up to date on all procedures
What We Are Looking For:
Live Stream Moderation experience is a must
Familiarity with Twitch tools (Moderation viewer & Automod)
Aware of online trends & languages, superb communication skills
Must be fluent in 1337 5p34k (leet speak, online jargon)
Must be fluent in written English
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.
Why Employee Experience at Vacasa
We cultivate Vacasa’s culture. Our employees are the heart of our product, and our job is to take care of them all. We’re the thread connecting our growing global family as we balance the needs of every employee—whether they work across an office or across an ocean.
What we’re looking for
The Leave of Absence Administrator will track and maintain all leave of absences, including but not limited to: Personal leave, Workers Compensation, FMLA, Parental Leave, Military, COVID Quarantine and Disability.
You will be responsible for gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use. This includes getting appropriate medical certifications and communicating with employees, HR Business Partners & Managers.
What you’ll do
Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and their managers during leave as needed. Advises managers and employees on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits, within the framework of FMLA, ADA, and all other applicable regulations
Daily tasks include: Responding to inquiries, updating and processing of leaves, leave changes, data entering in the UltiPro HRIS system, handling the LOA Inbox, communication with business partners and other tasks to ensure smooth and efficient processing and a high level of customer service
Updates leave status on LOA workbook and pulls reports as requested, which may be required for tracking, medical insurance payments & reconciling insurance payments as needed
Manages all administrative aspects of leaves to include tracking hours used/taken and working closely with Payroll to ensure that pay is accurate and correct
Coordinate with workers compensation administration provider on new & existing claims, handling delivery of any state and provider forms to injured workers, submission of pay related information on modified duty cases & referrals for transitional work
Partners with insurance carrier to support Short and Long Term Disability claims administration
Compensation
$24-26.50/hr
What you’ll need
Leave of Absence administration experience with federal and state regulations including but not limited to FMLA, ADA, HIPAA
2 years of experience in administering leaves in a high-volume, multi-location corporation preferred
Excellent interpersonal, written and verbal communication skills
Proficiency in G-Suite preferred
Professional and personable with the ability to exercise sound judgment when dealing with sensitive and confidential matters
Attention to detail
If remote, ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, DE, FL, GA, HI, ID, IL, LA, MA, MD, ME, MI, MO, MT, NC, NH, NM, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, or WY
Wantable is looking for stylists willing to creatively connect customers’ style needs with inventory/data to deliver custom-styled boxes of clothing (and accessories) called Edits. This position is part love, part data, and totally personal.
Our team has a full-time position for stylists looking for a career. We also offer part time positions if you can’t commit to 40 hours per week. We offer work from home flexibility–especially during the current climate.
Starting Pay $13.00/hour
Now hiring in WI, IL, WA, SC, NV, FL, MN
Requirements
You’ll be responsible for:
Styling customers using available inventory/data on unique preferences, feedback and purchase history
Communicating with customers to understand their lifestyle and current wardrobe needs
Writing thoughtful notes, personalized to individual customers
Building genuine relationships through exceptional customer service
Meeting both individual and team goals
Being the voice of our customer, and radiating it through the company
You’ll be a rockstar in this role if:
You’re comfortable styling customers all day on a virtual dashboard
You’re driven to maintain high performance in number of products kept, customer satisfaction and average order value
You’re driven by data to make quick decisions
You have the ability to empathize with customers, and always have them top of mind
We want you on our team if you:
Have an excellent understanding of style, current trends and outfit building
Enjoy creating personal connections
Display excellent problem-solving skills with an ability to make decisions quickly with a strong point of view.
Easily adapt to change in a fast-paced, goal-driven environment
Demonstrate written and verbal communication skills
Manage time efficiently with minimal supervision
Are self-motivated, and actively work on self-development
Obtained a High School Diploma or GED equivalent
Preferred experience, but not necessary:
Experience working in retail, fashion, customer service or ecommerce
Working knowledge of Chromebook and Apple technology
Familiarity with Google products (Drive, Gmail and Docs)
The Quality Analyst is responsible for ensuring compliance and production standards are consistently maintained. The QA will partner with the supervisor to evaluate team members based on QA trend reporting to provide effective coaching/feedback to agents where applicable. QA’s will be expected to measure daily team performance and quality standards based on established call center metrics and benchmarks.
Responsibilities
Evaluate recorded calls to identify areas of service delivery that did not meet performance standards
Provide timely feedback to Quality Manager, Call Center Operations, Call Center Leadership and assigned Agents
Provide timely coaching to agents in conjunction with Supervisor to ensure continuous improvement
Collaborate with Quality team to maintain quality standards and ensure proper evaluation methodology
Ensure compliance with BroadPath, Client, and HIPAA Regulation
Basic Qualifications
Experience measuring employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Excellent verbal and written communication skills
Ability to remain focused and productive each day though tasks may be repetitive
Preferred Qualifications
Previous successful Work at Home experience
Our Quality Analysts will enjoy the following benefits:
Paid Training & Weekly Pay!
Access to BroadPath’ s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401k
Bhive kit; includes web camera which allows you to join our Connected Culture!
In this role, you’ll learn to work directly with clients through email and provide personalized support across our proprietary platforms. You’ll challenge your critical thinking skills as you balance the needs of our clients and our business. You’re empowered to make the best decision for each situation by thinking creatively and providing a customer service experience that feels too good to be true (but is really that good!).
YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE…
You’re passionate about creating amazing client experiences through effective communication
You’re interested in a role with growth opportunity and are ready to begin our onboarding program with built-in promotion at proficiency (4-9 months)
You want to join an organization that embraces personal development and growth through individual weekly feedback and coaching sessions with your manager, ongoing training and development opportunities, and open communication tools for you and your peers
You want to grow your written communication skills and expand your skillset through internal opportunities
WE’RE EXCITED ABOUT YOU BECAUSE…
You have excellent written and verbal communication skills
You have experience with de-escalation and service recovery in a client-facing environment
You are a quick learner who is tech-savvy and open to learning and working with new tools
You are goal-oriented and prefer to work in an environment with a high level of accountability to clearly defined goals
You are comfortable using or learning both MacOS and G-Suite (Google Docs, Gmail, etc.)
You are a natural problem solver who is known for your creative solutions
You are able to work non-standard business hours that may include evenings until 8PM, weekends, and holidays
You are capable of navigating between multiple client interactions and internal systems while working toward clearly defined customer service goals
You want to provide personalized and compassionate support that aligns with our company brand and voice and directly impacts our client retention
Ipsos is the world’s third largest market research company, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. We serve more than 5000 clients across the world with 75 business solutions.
Founded in France in 1975, Ipsos is listed on the Euronext Paris since July 1st, 1999. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD).
Data Entry Processor for our US Mail team in the Chicago office. This is a part-time hourly position at 30 hours per week; successful candidate has the option of working remote on a temporary basis until early January 2022.
Position Summary
Data entry of mail surveys with primary responsibility to process work using the Data Capture software system. The Data Entry Processor is expected to be able to work independently. The Data Entry Processor will be assigned projects by the Data Capture Project Manager and complete data entry projects to ensure that objectives are met.
The data entry position involves keying data from an imaged document. Data Entry Processors evaluate marks, as well as key hand written and machine generated entries. Accuracy is very important. Meeting client deadlines is also a very important aspect of this position.
Key Responsibilities
Minimum 7000 keystrokes per hour with a high degree of accuracy
Work on new and on-going projects and ensure that client deadlines are met
Provide problem resolution skills
Work closely with team members
Perform in relation to service standards and requirements
Ability to identify potential issues and be proactive in resolving them.
Willingness to work in front of a computer for extended lengths of time.
Ideal Candidate has the following Skills and Experience
High School Diploma required and/or applicable business experience (1-3 years preferred)
Strong oral and written communication skills.
Able to prioritize and meet tight deadlines.
Ability to actively manage multiple tasks and team workflow
Excellent PC skills including MS Office
Possess a willingness to help others.
Strong interpersonal and communication (written and verbal) skills
Detail-oriented, Aptitude for details
Ability and eagerness to learn and accept new responsibilities, and a team player attitude
Well organized
Remains level headed under tight deadlines
Willing to work overtime including some Saturdays, when workloads peak with no advance warning
As a Cash Application Specialist, you will be responsible for accurately applying customer payments to open accounts and associated invoices.
This is a part-time opportunity with flexible hours (20) to accommodate any work or school schedule! This position is primarily a work from home role.
In this role you will:
Process daily payment exceptions in both SAP and High Radius Accounts Receivable system.
Apply Non-POS customer credit card payments accurately and according to customer specifications.
Review and accurately post Accounts Receivable journal entries; issue customer refunds as submitted by financial personnel.
Review and correctly apply all miscellaneous customer account application requests received via the SAP workflow system, ensuring compliance with appropriate General Instructions.
Clear vendor product certificates against posted customer deductions; clear customer account postings for Tax on Cash Discount as directed.
Identify improvement opportunities and assist in implementing improvements.
What you bring to the table:
High School Diploma or GED required; Four year degree: Accounting, Finance, Economics, Marketing or Business Administration preferred
Basic knowledge of Microsoft Excel; knowledge of SAP a plus
Understanding of debits and credits as related to Cash Application and Accounts receivable; knowledge of lockbox post processing a plus
Interpersonal and communication skills with ability to work independently or as a member of a team
Strong organizational skills with the ability to multitask to effectively prioritize and manage workflow
Ability to deal with confidential information, including internal and external data, and communications
Ability to communicate clearly and concisely via phone, email and in person
Ability to multitask effectively, manage processes, and meet deadlines
Ability to assess a problem and promptly resolve it or escalate as needed
The expected rate of pay for this position is $16.87 hourly – $19.83 hourly.
The Cash Posting Representative I remote position is responsible for the posting and reconciliation of daily cash deposits received by Mercy. Cash Posting Representatives I must be able to accurately and efficiently post a high volume of cash transactions across all lines of service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
Minimum Required Qualifications
Education:HS Degree or Equivalent
Preferred Qualifications
Experience:Prior Revenue CycleHealthcare billing or insurance
Other Skills and Knowledge:
Basic Microsoft Excel and Word knowledge.
Computer and keyboarding skills
Communication and customer service skills
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
Do you like staying up to date on the newest electronics and gadgets? Do you enjoy being in the know about the coolest new releases and being on the forefront of information on the newest and hottest video, audio and smart home technology? Have you ever wondered how all the content online is generated and by who? If you answered yes to the above, then we want you to join our awesome digital catalog team.
AVB Marketing is currently in search of a passionate Catalog Data Entry Specialist to join our growing team! This role is essential for populating our client websites with products, imagery and data to help drive customer interaction and transactions.
Responsibilities:
Populating new products into our database
Ensuring that images, specs, product info, and manuals are accurate and meet AVB Marketing’s standards
Auditing product data to ensure integrity and quality
Developing an understanding of product features, history, design method, and other characteristics by researching manufacturer websites, catalogs, and assets
Updating products on live websites
Stepping up for special projects as assigned
Qualifications
Knowledge & Skills:
Attention to detail and accuracy is essential
Proficiency in Microsoft Office with Excel knowledge
Ability to consistently meet project deadlines
Ability to multi-task on various projects
Ability work in a team as well as independently
Excellent communication, project management, and organization skills
As a Data Quality Assurance specialist, you will be part of an operations team that helps to ensure school partners, teachers, and students have accounts configured for success and stakeholders have the data insights they need to make informed decisions. This role involves contributing to various projects including school account and system set up, reoccurring and ad hoc reporting, customer and technical support, and other tasks to help provide a world-class customer experience.
About Edgenuity
Imagine a world where all children have an equal opportunity to acquire an excellent education. That`s the Edgenuity mission. Founded in 1998, today Edgenuity partners with schools to provide award-winning curriculum to millions of students in school districts across the U.S., and we`re growing! As the leading provider of digital curriculum and instructional services, Edgenuity empowers students, educators and school districts to achieve success in a variety of online and blended learning models.
A Day in the Life as a Data Quality Assurance Specialist
As a Data Quality Assurance Specialist, you will help with a variety of projects and task. Some of these task might include creating new teacher sections within the student information system, reviewing workbook order request and submitting orders for processing, generating a report of enrollments that failed to successfully activate from the SIS to LMS and taking action to proactively resolve errors, importing a file with a list of new students, and generating a usage report of course enrollments taken during a semester for billing purposes.
Qualifications
– Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
– Highly motivated, customer centric with excellent detail/accuracy, verbal and written communication skills.
– Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
– Typing 40wpm. Proficient in Microsoft Excel, Word, and Outlook
Compensation
$17.00 per hour to start. We offer a very competitive salary and excellent benefits choices, including 10 health, 6 dental, and 4 vision plans to choose from and a variety of ancillary benefits. We contribute to an employee`s HSA account and 401(k), and provide at no cost to employees; life insurance, short-term disability, and long-term disability. But even more importantly, we`re a great place to work!
Work Schedule
This is a full-time work from home position with a typical schedule of Monday through Friday 9 A.M to 5 P.M.
Summary: This is a temporary assignment lasting approximately 4 months. The temporary employee will be use Data Entry skills to ensure that all healthcare accounts assigned are worked both accurately and timely. These functions are performed in accordance with applicable laws and regulations, as well as in compliance with all policies and procedures.
Responsibilities:
Assisting in maintaining inventory within assigned queue with no backlogs and ensuring daily productivity standards of assigned accounts are met.
Update insurance eligibility and coverage benefits on assigned accounts in order to support hospital billing of clean claims to insurance companies.
Accurately and update patient / insurance demographics
Assist on special projects as assigned, such as missing payment research, etc.
Documenting accurate and appropriate notes on corresponding systems as needed.
Performs other related job duties as required.
Education, Experience and Competencies, Requirements:
Ability to work remotely
Knowledge of healthcare insurance benefits, eligibility and patient liability conditions.
Intermediate skills in Microsoft Office (Word, Excel, Outlook)
Hospital Patient Accounting System knowledge preferred (EPIC and/or Artiva)
We are looking for a talented individual to work on the team that keeps content flowing at RealSelf. As a Content Moderator, you will be responsible for ensuring that user-generated content (including reviews of medical procedures and doctors, questions, and discussion forums) is moderated and published in real time, allowing RealSelf community members to make smarter, informed decisions about their healthcare choices.
In this role you will:
Moderate user-submitted content for adherence to RealSelf guidelines
Contact customers and help them clarify or revise incomplete or inappropriate content
Maintain empathy for the customer experience, providing guidance to ensure they have an easy, personal and trusted experience on RealSelf
Meet and exceed personal and team metrics for processing times, quality, volume, and more
Categorize and tag content so users can easily find what they need
Safeguard the community from spam/scams and content that violates RealSelf guidelines
Find and advocate for efficiencies and product improvements that make RealSelf easy, personal and trusted for consumers
Troubleshoot and report bugs
Support customers through chat and email support channels
Summarize and escalate complex issues to the management team
Stay up-to-date with modern beauty, treatments, conditions and healthcare trends
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
About You:
This role requires an individual with a unique passion for working quickly and efficiently through a volume of work. You are intrinsically motivated by quality and quantity in your work, without sacrificing empathy for every customer you contact. If the best part of your day is putting your headphones on and tackling a to-do list, this is the role for you.
Customers on our site are taking a highly personal journey to improve how they look and feel. You’re the person at RealSelf who will help them share their experiences and find their voice in the community.
The ideal candidate will have prior experience in a detail-oriented environment focused on efficiency, like data entry, inventory or other data processing environments. A demonstrated ability working with customers and/or data in sensitive areas like healthcare or finance is a plus. The successful candidate will also be able to work collaboratively within the operations team and across the company.
You may be the right fit if you have:
The ability to focus on a repetitive task for several hours without sacrificing quality or speed
Fantastic time management skills and a drive to “get things doneâ€
Fast and efficient reading and comprehension skills
Strong written and verbal communication skills
Excellent typing ability and data entry skills
The ability to retain information and pivot quickly when processes change
Diplomacy skills that you use to convey difficult information to others
Discretion around sensitive content on the site (e.g. nudity, medical conditions)
Strong prioritization skills
Work Environment:
This fully remote role is open to candidates in most states. Working remotely from a primary residence outside the United States is currently not permitted.
We believe in inclusiveness, equal pay, and giving back. With COVID-19 we have become a more remote and distributed workforce that understands the value of internal connections and collaboration across all teams.Â
Do you enjoy working in a fast paced work environment with lots of room to grow?
Our Billing Processors accurately and proactively maintain new and current customer records, finalize past customer accounts, and aide in monthly reporting. We value taking initiative here at Conservice, so an ability to self-manage to meet deadlines is a high priority. If you’re looking for an opportunity to use your problem-solving skills in a professional environment, then apply to be a Billing Processor!
Responsibilities:
A normal day in this job involves:
Gathering utility bill information and inputting data into Conservice software.
Verifying accuracy of bills by running quality checks.
Auditing community vacancy reports to verify up-to-date occupancy.
Required Skills:
You should consider applying if:
During stressful situations, you remain composed and think on your feet.
Able to explain complex ideas using clear, professional language.
An advanced attention to detail is one of your strengths.
Capable of independently analyzing and reasoning to make unaided decisions.
Comfortable using a computer, Google Drive, and Excel.
We’re now hiring a Data Entry Specialist to support our sales team on a 6 month to 1 year contract basis.
Who You Are
You are personable, organized, thorough and comfortable working independently. Time management is one of your strengths! You bring a keen eye for detail and the ability to stay interested and engaged in routine tasks. You are looking to learn all you can about how a business runs in order to further your professional development.
What You’ll Do
Enter sales data into Loopio in an accurate and timely manner
Partner with other groups in the organization to obtain information needed to complete Loopio questionnaires
Develop, follow, and educate the team on data entry processes in Loopio
Provide timely and consistent back end support for day to day sales and operations tasks
Ensure integrity of data in Loopio, as well as Salesforce, Confluence, and Seafile as needed
Why Bishop Fox
Bishop Fox offers competitive salary, training, flexible schedules, and a one-of-a kind environment. If you’re looking for opportunities to grow professionally, this is the place. You will work side-by-side with a very talented group of cyber security professionals in delivering a killer customer experience and meeting our aggressive growth goals.
Your Experience
The following is a list of skills and traits that describe you. If you have most of these, we’d like to speak to you:
Accomplishments and Expertise
Effective written and verbal communication skills.
Detail-oriented and excels at prioritization and multi-tasking.
Strong problem-solving skills identifies information needed to clarify a situation and seeks that information from appropriate sources.
Results oriented: has a sense of urgency about getting work completed.
Identifies opportunities to improve processes and workflows.
Navigates unusual hours and last-minute requests with flexibility and calm.
Team player mentality with the ability to work as a self-motivated individual contributor.
Able to successfully work within a matrixed environment.
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Social Media Engagement! Do you have a Social Media Engagement background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. Do you enjoy social media engagement? Come check out this project! Project Hours:During prime gaming hours. Commitment:10 hours per week (minimum), with at least 4 hours on the weekend (Saturday and Sunday)90 days Especially seeking availability:7 pm and 10 pm PST, one hour shifts
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
What We Are Looking For:
Proficient English speaker
Availability of ten hours per week, minimum
Social Media experience a plus!
Must be able to write custom responses using proper English grammar and spelling.
Be communicative with Management and team members while on shift. This project will be fluid with a lot of real-time updates!
Ability to engage with users using scripted and non-scripted responses while being accurate and highly efficient.
A love of games and an understanding of gaming forums is a huge plus!
Playing the game is required. Please be sure you have a PC with these minimum specifications:
Processor: Intel Core i3-3235 / AMD FX-6300 and better
RAM: 4GB
Operating System: Windows 7 / Windows 8 / Windows 10 x64
Video Card: NVIDIA GTX 460 / AMD R7 260 and better
DirectX Version: 9.0c
Free Disk Space: 35GB
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.Â
We’re looking for a Customer Support Representative who will play a critical role in ensuring our customers love Hatch! In this role, you’ll become a product expert responsible for helping customers use their Hatch apps and devices seamlessly. Ideal candidates are empathetic, great communicators who love helping people. We’re also looking for adept problem solvers who enjoy navigating tricky troubleshooting. Hatch customers need help getting better sleep around the clock, so this role will require scheduling flexibility, with either night or weekend availability and flexibility on holidays.
What You’ll Do
Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more.
Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes
Provide friendly, empathetic, and personalized responses to Hatch customers
Use Support tools and documentation to investigate and troubleshoot hardware and software issues
Own customer inquiries end to end by gathering information, gaining deep understanding their issues, and providing solutions
Work collaboratively with your peers, product, and engineering teams to resolve issues and track bugs.
Who You Are
Super customer focused! You love turning someone’s day around and you’re constantly looking for ways to improve the customer experience
You’re a great communicator who knows how to translate complex technical information into a simple language
You love owning a problem end to end by using all the resources at your disposal but you also know when to ask for help
You’re efficient and organized; you don’t let things slip through the cracks and you’re always finding ways to do things faster and better
You’re adaptable to change, you know how to roll with the punches and enjoy innovating and trying new things
You’re a self-starter who is focused and productive in a remote work set up
You have a four year college degree or equivalent experience
Bonus if You Have
1 – 2 years of Customer Service experience
Experience in high growth technology company
Interest in gadgets and new technology
Why You’ll Love Working at Hatch!
We are certified as A Great Place to Work! 96% of our employees have reported that Hatch is a great place to work.
We have an amazing leadership team that truly values its employees and lives our company values each and every day.
We delight our customers with something everyone needs; a good night’s sleep!
Our team is collaborative, fun, and brilliant!
Opportunity to make a large impact in people’s lives
We are backed by world class investors including True Ventures and have strong revenue growth
We take let you take care of what you need by offering a flexible/remote work environment
We also take care of you through our comprehensive compensation package and many other perks and benefits including:
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 49th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
Must maintain a general understanding of policies and procedures
Possess strong interpersonal skills using tact, patience and courtesy
Maintain the ability to collect, research, organize and analyze data
Possess the ability to work as a team member, but also independently at times with limited direction
Successful at working in a fast-paced environment
Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and time lines
Required Experience:
High School Diploma or equivalent required
At least one year prior experience in the areas of data entry or other related field. Will accept equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
Must be proficient in data entry skills including keyboard, mouse, 10 key pad
Basic knowledge of Microsoft Office
Successful candidate must be able to work the following schedule:
Monday: Starting time 2:30 am until completion of work
Tuesday – Saturday: Starting time 4:00 am until completion of work
Literably is an elementary reading assessment that generates data for teachers after students read out loud into a device, streamlining the process of early literacy screening, progress monitoring, and diagnosis.
Job Description
Listen to audio recordings of students reading and transcribe reading errors.
Make over $10 per hour
Work from anywhere
Make your own schedule
No experience necessary
Help kids
We ask applicants to do a short sample task (~30 minutes). You can complete the sample task in 3 quick steps:
Create an account at literably.com/scorer-signup
Read the instructions at literably.com/instructions
Score a total of six training recordings.
Qualifications
None. We hire based on the sample task.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Corporate Tools in Post Falls, Idaho is adding new team members to our Digital Mail Team. What would you be responsible for as a valuable member of our Digital Mail Team? You will be responsible for auditing and verifying our clients business information, our systems information, and many large sets of data within our software architecture. This is a thinking job. The documents you’ll be managing can be challenging, diverse, large, and different on every occasion. The data you touch affects hundreds of thousands of businesses in real time. This position will also be cross-trained in other responsibilities. This position is fully remote but due to payroll purposes, to be eligible for this position, you must live in either Washington, Idaho, Montana, Oregon, Wyoming, Utah, Arizona, Colorado, Oklahoma, Florida, Delaware, or Texas.
Wage:
$14 per hour — Initial review at 6 months with up to $2/hour raise option
Benefits:
100% employer-paid medical, dental and vision for employees
Annual cost of living increase
Annual review with raise option
18 days Paid Time Off
Employees transition to flexible time off after 5 years with the company. Not accrued, not capped, take time off when you want.
4 paid holidays off of your choosing
Paid Maternity and Paternity Leave
4% company matching 401(k) with no vesting period
Quarterly “Work Wherever” allowance
Use to make your remote work wherever set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself… really, whatever.
Creative environment where you can make a difference
No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won’t cost the company much money because you won’t use it.
Trail Mix Bar — oh yeah.
Responsibilities:
Uploading documents into clients accounts accurately and in a timely manner
Auditing accuracy of large data sets within our software
Maintaining large data sets
Verifying client information
Verifying state agency information within our software
Helping customer service staff with data projects
Requirements:
Desire for accuracy
Ability to perform complex searches
Willingness to help others and be part of the team
Airtable is seeking an enthusiastic Customer Support Advocate that will be responsible for Tier 1 support to help enable our customers! We’re looking for someone who is highly empathetic and whose passion is providing people actionable solutions. This role requires a love of learning and clear-writing skills.
We are currently hiring Tier 1 CSAs who are willing and able to work 9:00am – 6:00pm PST
What you’ll do
Provide exceptional customer service helping everyone—from nonprofit managers to Fortune 500 executives—realize their goals through Airtable.
Handle all of our tickets with the ability to answer any and all Tier 1 questions in regard to Airtable, ranging from billing questions to general product knowledge inquiries, and escalating to Tier II when troubleshooting capacity has been reached or recognizing when the issue is a bug.
Develop deep customer intuition to empower Airtable’s customers to achieve their goals.
Relay customer feedback and highlight improvement opportunities to inform future Product, Growth, Marketing, and Customer Support initiatives.
Who you are
Confident handling customer support live (eg. chat, screen share) or asynchronously (eg. email)
You approach every situation with high empathy.
Written communication is your forté; you can distill complicated topics into something clear and succinct.
Problem solving excites you
You believe great customer support can transform a user’s experience.
You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you.
You have 1+ years of professional experience, ideally in a fast-paced environment.
Bonus points if
You previously worked in a customer-facing role.
You have experience setting up and using Airtable (personally or professionally).
We are looking for individuals who have deep Airtable experience, enjoy being in consultative creative problem-solving roles, and who are passionate about providing people actionable solutions.
Airtable is on a mission to democratize software creation and empower anyone to “create anything.” Enterprise Customer Support Advocates play a powerful role in our mission by working side by side with Airtable’s amazing Enterprise-plan customers to educate, resolve issues, collaborate on product scenarios, and optimize their most important base designs.
As a member of our Customer Support Advocate, you will craft, troubleshoot, and optimize powerful workflows for customers across a wide range of industries and multiple stages of development to help them maximize the value of Airtable within their teams. Each customer has unique needs and you act as their trusted, dedicated resource, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they work. You will develop strong relationships with our business partners and work with Customer Success Managers, coordinating every aspect of our support interactions with these customers, from the first contact to final resolution.
You’ll also use your unique vantage point into customer preferences, pain points and best practices to identify expansion and workflow optimization. Just like Lego blocks, what our customers build with Airtable is much more than the sum of its parts. No team knows this better than our Enterprise Customer Support Advocates, who act as consultative problem solvers to our largest customers, serving as a bridge between their needs and our product.
What you’ll do
Provide targeted customer support at pivotal points in a customer’s lifecycle (ie. new-purchase, expansion opportunity, customer-retention)
Handle all types of tickets, answering Airtable related questions, ranging from base design to formula creation, and escalating issues when needed.
Confident handling customer support live (eg. chat or screen share) or asynchronously (eg. email) support for an increasing area of domain expertise to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
Anticipate customer needs and problems before they surface; develop deep customer intuition to empower Airtable’s customers to achieve their goals.
Learn about customer’s business priorities and guide them on how to best leverage the Airtable product with consultative high-touch support, scheduled troubleshooting, workflow conversations, base-builds and optimizations, and by answering existing questions with the goal of training the trainer. Partner with Customer Success and Sales to further our customer’s success.
Proactively surface customer feedback and highlight improvement opportunities to inform Product, Growth, Marketing, and Customer Support initiatives.
Who you are
A love for Airtable and past experience with the product (personal or professional!)
You have 2+ years of client management, support or consulting experience, ideally in an enterprise-focused role at a B2B technology company. You have a track record of creating a significant impact for your customers.
You are an exceptional written and verbal communicator.
Problem-solving excites you! You dig in to learn the “why” behind the “what.” You thrive in technically complex or nuanced situations.
You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you.
You enjoy building strong relationships and partnering with a range of customers from individual business owners to C-level executives
You are consultative and able to navigate the complexities and needs of customers across varied industries, team-structures, sizes, and lifecycle-stages.
You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers.
Bonus points if you have…
A strong interest and familiarity with various productivity tools
Experience at a small, fast-growing startup
What We Offer
We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 65%)
Complimentary One Medical membership for individuals and dependents
High deductible health plan with health spend account contribution
$250 monthly wellness stipend for you to invest in your overall wellness
Mental health support
Family planning support (fertility, adoption, and surrogacy)
Generous vacation and sick time
16 weeks of parental leave
Learning & Development: we offer a $2,000 per year stipend for your personal career development
We are looking for a Data Entry Specialist to join our growing team! This requires a motivated individual who is organized and can accurately manage and manipulate data from a variety of sources. In this role, the individual will be working with Sales data and should be comfortable working independently – and often with a high volume of data. The Data Entry Specialist will be aligned to work closely with the Sales Operations team as well as other cross-functional teams to qualify, research, organize and enter data into internal systems like Salesforce as well as Microsoft Excel.
RESPONSIBILITIES
Assist with ongoing data clean up in CRM databases
Assist with data migration related activities
Manage Sales Support ticketing of internal day-to-day requests via ServiceNow
Research contact and company information across various databases such as LinkedIn and ZoomInfo
Update/add contact, company, and territory information in Salesforce
Create, merge, and assign accounts and contacts in Salesforce
Assist with other needs as they arise, related to Sales and Marketing administration / data entry
QUALITIES OF A SUCCESSFUL CANDIDATE
Formal Education and Certification
Bachelor’s Degree in a business-related discipline preferred
Knowledge and Experience
One to three years of successful business experience
Experience with Microsoft Office Tools
Personal Attributes
Excellent verbal and interpersonal skills
Able to work independently
Able to work in fast-paced environment
Results-driven
Detail-oriented
Able to multi-task
Flexible and adaptable
Legally authorized to work for any company in the United States without sponsorship.
WHO WE ARE
OneStream is an independent software company backed by private equity investors KKR, D1 Capital Partners, Tiger Global and IGSB. OneStream provides a market-leading intelligent finance platform that reduces the complexity of financial operations. OneStream unleashes the power of finance by unifying corporate performance management (CPM) processes such as planning, financial close & consolidation, reporting and analytics through a single, extensible solution. We empower the enterprise with financial and operational insights to support faster and more informed decision-making. All this is delivered in a cloud platform designed to continually evolve and scale with your organization.
With over 750 customers, 200 implementation partners and over 900 employees, our primary mission is to deliver 100% customer success.
We are equally fanatical about our OneStream family members (formally known as employees). We are a team in every sense of the word. Everyone here is approachable and excited to pitch in and help. We work hard and play hard. The right candidate is easy to get along with, always willing to lend a hand, excited about coming to work, and happy to contribute to the team. We have a casual dress environment and modern office.
WHY JOIN THE ONESTREAM TEAM
Transparency around corporate structure, salary, and benefits
Core value of customer success
Variety of project work (not industry specific)
Strong culture and camaraderie
Multiple training opportunities
Benefits at OneStream Software OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, Colombia, Turkey, Nigeria, South Africa, the UK, and Romania. It doesn’t matter where you live or what time zone you’re in.
Your main responsibility will be to create video tutorials to accompany our website’s documentation and blog. Ideal candidates will also have experience with WordPress and software development.
Flexibility & Remote Work
These days pretty much every software company is remote, but we’ve been doing this for over a decade. We don’t use Slack, we don’t have meetings, and we’re never going to ask you to Zoom into some bizarre and awkward social hour during your off-hours. This job will not leak into your personal life like so many other remote positions that blur the lines between work and home.
We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the morning, or the evening, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone. We don’t care where or when you work.
Our official time off/vacation policy is:
Update the availability calendar if you are not available to work for more than 2 days in a row.
Let your manager know if you will not be able to meet your agreed-upon hours per week or if you will not be able to deliver something on time.
Responsibilities
Record and edit videos on assigned topics.
Write a tight video outline that includes only what is necessary.
Prepare graphic assets and mock data.
Learn how our products work and how our customers use them.
Requirements
The only thing we really care about is the ability to create extremely high-quality videos. The more of these boxes you can tick the better, in descending order of importance:
Minimum availability of 20 hours per week.
Flawless spoken English, accents are ok.
Able to explain complicated, technical topics in simple terms.
Fast and hands-on learner. Able to quickly become familiar with our products and learn new things about WordPress, PHP, and related technologies.
How To Apply
Send an email to inbox@soflyy.com. Use ‘Hiring – Tutorial Video Creator’ as the subject of your email. We would love to be able to reply to everyone, but we simply receive too many applications for that to be possible.
In the body content of the email:
Write a paragraph or two to introduce yourself, describe your experience with WordPress and video production, and let us know where you found our hiring post.
Include links to 2-3 videos that are most similar to what we are looking for. The videos must be a tutorial for some sort of software or technology, narrated by you. Here are some good examples of what we’re looking for in a tutorial video:
This position is available as a remote position. If you’re searching for a full-time, permanent work-at-home career, we’ve got an opportunity for you to join our fast-growing team! Currently, we are employing legal residents of the following states: (AL, AZ, AR, DE, FL, GA, KS, KY, MD, MI, MS, NV, NC, OH, OK, PA, SC, TN, TX, VA, WV, WI or WY). H-1B Visa Sponsorship Not Available, W2 only.
Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for entry-level candidates who possess strong writing and research skills to join our growing company as Content Editor. This role focuses on developing and editing engaging written and visual content for our website and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.
As a Content Editor, you will:
Write and edit in-depth product descriptions with the perfect blend of creative and technical writing skills
Enter shipping information and relevant product data into our database
Research and compile informative product buying guides to influence purchasing decisions
Regularly correspond with external vendors and internal departments to complete projects
Edit product descriptions, buying guides, and supportive text throughout our e-commerce website
Maintain quality control by reviewing content updates, marketing materials, and other site text and employee work
Manage an ongoing task list of buying guides, special projects, and several hundred product descriptions per week
Participate in team meetings and product trainings
Communicate with the Procurement, Site Maintenance, Photo, Video, Design, and SEO departments to complete projects on deadline
Attend conferences related to the food industry and develop a knowledge of the food service industry
We are looking for driven, motivated candidates who:
Have solid written and verbal communication skills
Are self-motivated to complete work assignments
Possess strong attention to detail
Are able to multi-task
Are receptive to feedback on their work
Take initiative to solve problems independently
Are willing to learn new tasks and new software
Can adopt our writing style
Have superior research skills
Are open to evolving with the role
Are willing to suggest improvements related to site features and ongoing projects
Are familiar with the Microsoft Office Suite, including Excel
We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular food service industry training from top manufacturers and product experts.
Our Pennsylvania headquarters feature an on-site fitness center, regular training sessions, game room, and the chance to cook and eat delicious meals in our test kitchen, outfitted with some of our newest and best professional restaurant equipment.
As a WebstaurantStore remote employee, you’ll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country both professionally and personally.
To qualify, candidates must have:
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 25mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.); PO Boxes are not supported; as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Work from home benefits include:
The essential computer equipment, such as hardware and software, needed to perform your job.
If you’re ready for a challenge, and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the Content Editor position with you! Submit your resume and apply online today.
The Contract Assistant is a role within the Clinical Assessment Contracts & Licensing Team. The ideal candidate will be computer savvy with a keen eye for detail. The candidate will be responsible for creating accurate data records that are easily accessible through a digital database. The candidate will be responsible for creating large numbers of metadata tags for translated documents without mistakes, verifying data by comparing it to source documents, and retrieving data from the database or electronic files as requested. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Qualifications
Great attention to detail.
Ability to following directions, take initiative, and make independent decisions.
Experience working in a team-oriented, collaborative environment.
Familiarity with Microsoft Office tools, especially Excel and SharePoint or other document management systems.
The opportunity: Parsley Health is seeking a Member Billing Associate to join our team. The Member Billing Associate will be focused on the oversight of our work with external billing vendors and payers, actively collecting payments from members for medical services, and monitoring the A/R and collections components of the business. You will also work with internal teams to resolve payment and billing issues. This role reports into the VP of Commercial Operations. What you’ll do:
Communicate with patients regarding outstanding balances, questions about their bills, and setting up payment plans when necessary.
Manage A/R follow ups and resolve billing errors with our external vendors.
Act as a liaison with internal and external partners to resolve claims and billing issues, including issues with pending, rejected or denied claims, submissions and collections.
Identify trends or issues and initiate corrective action to improve revenue cycle management.
Ensure that all payment posting from various payers happens in an accurate and timely fashion.
Manage protected health information and follow all HIPAA policies and procedures.
Provide feedback and advice on product/technology/service improvements.
What you’ll need:
2+ years in the health tech or medical field in a similar position (experience working in a startup environment is a bonus).
Excellent communication skills with the ability to communicate professionally with other departments.
Experience partnering with different payer billing processes and external billing software.
Experience overseeing appeals process to payers (owned by external billing vendor).
Comfort in amorphous environments and with constantly evolving priorities.
Tech-savviness: comfortable adopting new technologies and platforms and efficient in tech-related tasks.
An ability to work in a fast-paced environment.
Benefits:
Great compensation package
Meaningful equity stake
Complimentary Parsley Health Complete Care membership
If you want to be part of changing healthcare to better serve patients, you are in the right place. Vituity brings together a committed team of clinicians and business professionals to care for patients with acute medical conditions, making a big difference in the lives of our 6.5 million patients nationwide. If you want to work with a diverse group of people who are tackling some of the healthcare industry’s most challenging situations from the inside, look no further. As a Vitan, you’ll work with health systems and providers nationwide to develop and implement innovative solutions. With nearly 50 years of leading change, you’ll join a team of individuals dedicated to our culture of caring.
The Impact You’ll Make
In this role, you are responsible for processing front-end duties within Billing Operations. You will verify insurance coverage of payers, identify account classification, process billing exceptions, and perform administrative duties as it relates to billing operations.
Additional responsibilities include, but are not limited to:
Account classification
Insurance coverage verification
Exception processing
Office assistant tasks
What You Will Bring
We’d love to hear from candidates with:
Required Experience and Competencies:
High school diploma or GED
One or more years of experience in billing operations
Preferred Talent Assets:
Prior experience working in the healthcare industry
Vituity Values: #CultureofCaring
When you are a part of Vituity, you embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means you have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables you to re-imagine healthcare and bring about lasting change.
Each Vitan is expected to demonstrate a commitment to service, values, and professionalism through appropriate conduct and demeanor at all times in interactions with physicians, patients, visitors, and colleagues.
Benefits & Beyond
We care about the whole you! Our best-in-class competitive benefits package combine to offer opportunities for where you are today and what you may need in the future.
Superior health plan options
Top Tier 401(k) retirement savings plans that offer a very generous match
Outstanding Paid Time Off: Three weeks vacation, Paid holidays, Sabbatical
Job Description:Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and health industries. Leidos is seeking a part-time, mid-level Word Processor to support environmental projects with operations located in Reston, VA.The successful candidate will join a team of scientists supporting Federal, State, and commercial customers in environmental investigation, cleanup, and stewardship of properties (e.g., current and former military bases, NASA facilities) and other environmental missions (e.g., asbestos and lead-based paint abatement and dune erosion evaluation).Location: Work remotely but must be able to provide real-time communication during typical EST business hours. Travel to the Reston office may be required a few times a year.Schedule: This position will work 20 to 24 hours per week Monday through Thursday.Primary Responsibilities:
Use Microsoft Word to complete corrections and revisions; insert figures and tables from other formats; create/update styles; adjust spacing and formatting; and standardize headings, margins, and indentations.
Responsible for formatting documents and producing draft and final documentation suitable for publication using Microsoft Word.Â
Use Adobe Acrobat to convert Word documents to pdf format, create bookmarks, and combine multiple pdfs into one pdf. Required Education & Experience:
High school diploma or GED equivalent with 2+ years of experience working with word processing software and applying software functions to prepare documents.
Possess advanced knowledge of Microsoft Word with ability to use intermediate and advanced program features.
Possess strong working knowledge of Adobe Acrobat with ability to create bookmarks and combine multiple pdfs into one pdf.
Must be able to work closely with editors and project managers, but must also be able to work independently and manage multiple word processing projects simultaneously.
Work collaboratively with a team, communicate frequently, pay attention to detail, and manage time efficiently.
Maintain record of work accomplished and appropriately file documents to the archives when completed. Preferred Qualifications:
Associate’s Degree is desirable.
Proficient with Microsoft Excel and PowerPoint.External Referral Bonus:IneligibleExternal Referral Bonus $:Potential for Telework:Yes, 100%Clearance Level Required:NoneTravel:Yes, 10% of the timeScheduled Weekly Hours:24Shift:DayRequisition Category:ProfessionalJob Family:Administrative
Pay Range:Pay Range $40,950.00 – $63,000.00 – $85,050.00
OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.
Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported in building an impact and fast paced career? With UnitedHealth Group you can have all of the above, everyday. Join us and you’ll play a key role in managing data about the physicians and specialists who are part of our provider networks. This role will put you on a team of incredibly talented technology and business professionals. You’ll discover the impact you want and the resources, backing and opportunities that you’d expect from a Fortune 6 leader.
Get ready for some significant challenge. You’ll work on technical projects that require you to perform as a consultant; supporting implementation, loading contracts and troubleshooting non – standard automation piece.
Working Schedule:This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am-9:00am start times). It may be necessary, given the business need, to work occasional overtime.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Help manage provider data and maintain and improve databases
Reporting and extracting data for various reports and analyses
Coordinate corrective activities to clean database and retain users
Manage communication processes with other departments regarding database improvements
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ year experience in the healthcare industry
2+ years of data entry experience
Preferred Qualifications:
Undergraduate degree (or higher)
Proficiency in Microsoft Excel, Access and PowerPoint (Ability to create, edit, copy, send and save)
Proficiency with medical terminology
Intermediate level of proficiency in tracking, trending and reporting on metrics
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
We are looking for a marketing communications rockstar to fill our Communication Manager, Shopper Value role. You’ll drive value for our 10 million active users by increasing their impressions, purchases, and loyalty to our brand partners – ultimately earning them more points! You’ll bring this to life by developing a content strategy that showcases the breadth of point-earning brands and Special Offers available, as well as creating personalized user journeys to drive behavior, and supporting marketing initiatives driven by our brand partners.
Responsibilities
Drive the content strategy for brands and Special Offers and execute across all user-facing channels (email, push messages, in-app experience, social, etc.)
Identify untapped opportunities to amplify brands and Special Offers within our channel mix
Build responsive user journeys that drive purchase behavior
Measure and report campaign performance
Collaborate with the Revenue Generation team to prioritize partner initiatives that maximize business objectives and optimize the user experience
Consult partner brands on marketing strategy and opportunities within the Fetch ecosystem
Skills we believe you need for this position
3-4 years experience in Marketing, Communications, Journalism, or similar experience
Experience developing and/or executing a content strategy or brand storytelling
Phenomenal attention to detail
Superb communication skills, both verbal and written
Thrive in a fast-paced environment under tight deadlines
Entrepreneurial spirit and a self-starter
A sincere belief in the power of collaboration
People management skills
Fluency in marketing automation platform and/or CRM systems (ex: Iterable, SalesForce, Hubspot, Marketo, MailChimp, etc.)
Bonus points if you. . .
Have experience in a client-facing role or working within an agency
We are looking for tech savvy people to provide customer support and basic troubleshooting for mobile wireless customers. The Chat- Care & Tech Support Specialist is responsible for providing an excellent customer experience and technical support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email. You may, on occasion, interact with customers verbally via outbound phone calls. Due to channels of communication, some responses to customers may represent the client publicly.
Responsibilities include:
Providing each customer with a world class experience.
Answering product and tool related questions.
Guiding Customers through placing orders, updating account information, and conducting basic troubleshooting of mobile devices.
Be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.
Act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
All you need is:
Customer Service Experience! As chat is the only way these customers can interact with the provider, it is important that we build a team who is well equipped to provide a top-notch customer service experience! We look for people who can engage end-users by conveying empathy, a willingness to help, and expertise.
Tech Savvy! As this is a chat program, and the product is mobile phone technology, we look for someone who has a high level of comfort using both computers and smart phones. Additionally, we look for someone with the Ability to look beyond obvious solutions and experiment with different approaches to solving problems to logically troubleshoot technical issues.
Written Communication Skills! As the customer cannot see or hear you, there is a need for flawless grammar, spelling and punctuation as well as well-structured responses. This helps ensure the customer is reading the message as you intended it.
Ability to type a minimum of 40 WPM
Attention to detail and process adherence
Quick adaptation to process changes as needed
Ability to work independently, self-learner
What we offer:
Competitive hourly rate – $13/hr
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
A productive, quiet and distraction-free, secure place to work
A headset to use for training and meetings that is/has:
USB
Dual ear
Noise-cancelling microphone
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
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