Social Media Moderator – North America

Have you ever fancied working in the social media industry but didn’t know where to start?

Are you savvy with social media?

Do you have great English written communication skills?

Answered YES to all of the above? Then, we want to meet you!

The Social Element is not your typical social media agency. Our number one focus is to provide business solutions for global clients through true human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including content, customer service, listening, reporting, and crisis management. We pride ourselves in having exceptional talent in our business. As the pioneers of social, we stay at the forefront by constantly creating, learning, and guiding. 

Our relationships with our clients are true partnerships as we become an extension of their team: trusted, committed, leading.

Currently, we are looking for an English speaking Moderator located in United States to support our clients’ brands and make sure their online reputation is kept safe at all times.  In this role, you’ll moderate user-generated content on allocated client sites, and write and post client-approved responses where required. You’ll be reviewing strong graphic images, and written content that violates the guidelines of the community. You’ll be also escalating content that falls within escalation processes (eg. child safety, bomb threats).

JOB IS FOR YOU IF

  • Fluency in written and spoken English.
  • You are a social media enthusiast. You are confident with digital technology, and you know the latest trends in social media like the back of your hand.  
  • You’ll have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client’s policies and guidelines.
  • You have strong communication skills and you know how to “read” between the lines.
  • Your background experience comes from either community management, translation, moderation, customer service or social media management.
  • If you have experience working in the Insurance industry, that would be superb!

WORKING HOURS

The shifts are 30mins long on the half hour starting 17:00 EST finishing at Midnight EST. At the weekend we also have more shifts, starting at 07:30 EST on the half hour every hour finishing at Midnight EST. 

WHAT YOU’LL DO

  • Work autonomously to deliver an effective service for our clients, across a variety of social media channels
  • Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
  • Respond to complaints, queries, and to engage with the online audience
  • Be responsible for the reputation of the brand online
  • Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
  • Collate and share feedback and insights gained from social media management of the client’s channels
  • Complete shift reports (internal reports) accurately and on time

WHAT TO BRING

  • You’ll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
  • Attention to detail is a must, as you’ll be publishing content publicly online
  • Experience of using Facebook, Twitter, Instagram and YouTube; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
  • Adept at collating and analysing social media data for client reports
  • In-depth knowledge of social media platforms and their audiences
  • Confident using, and learning about new social media technology

HOW TO APPLY

If all this sounds like you, simply upload your resume and a covering letter (or a link to your cover letter video if you prefer).

APPLY HERE