Opportunity overview
QA Specialist will work for the Manager of Quality and Training under the Service Operations Team at Cohere Health. You will implement quality measurements, scoring, and performance improvement data designed to improve operational efficiency while exceeding industry standards for quality performance. You will provide support to all functions within the Quality department. With a solid foundation in QA, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day QA tasks. Cohere culture is one of partnership and ownership. “Not My Job” doesn’t exist in this position.
What you will do
- Audit Individual Operations team members on processes
- Meet required audit counts
- Coach team members for improvement against quality metrics
- Provide reporting on performance and key areas of quality improvement to Sr Leadership
What we are looking for
- Experience in the process of Coverage Determinations in Healthcare
- Ability to conduct effective coaching sessions
- Attention to detail
- Communication skills – verbal and written
- Data collection, management and analysis
- Problem analysis and problem solving
- Planning and organizing
- Effective interaction with stakeholders
- Teamwork
- Mac usage