One Firefly is continuing to grow and we are looking to add a Live Chat Specialist to our team! If you aren’t sure this is the right role for you… consider these questions:
Do people tell you that you provide amazing customer service?
If you are still with us… Keep reading!
The Live Chat Specialist reports to the Client Relationship Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client’s websites (via live chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
Note: This is a remote-based (work from home) position; candidates who apply should be comfortable working from home, have access to reliable high speed internet and must be flexible. Please apply with your resume in English to be considered.
What you’ll do:
Customer Support:
Act as a customer support agent for our clients through a ‘live chat’ feature embedded on their websites.
Respond to requests for information in a timely, professional, and positive manner
Interact with clients as necessary
Suggest ways to improve process based on continued interactions with visitors
Administrative Support:
Support our marketing production team by performing a variety of administrative tasks including posting blogs, compiling reports, social media marketing following up with clients as necessary.
What you’ll bring:
Bachelor’s degree or pursuing bachelor’s degree in Marketing, Business Administration, Communications or similar strongly preferred, but not necessary.
At least 2 years providing customer service and administrative related functions preferred but not required
Ability to type 60 words per minute minimum – (we will provide a test for this)
Superior English language abilities required- typing, writing and speaking
Experience in technology/customer electronics/home automation industries a major plus
Experience interacting with customers via live chat software a major plus
Ability to multitask
Demonstrated ability to manage multiple projects simultaneously, set priorities, utilize resources and meet deadlines
Meticulous attention to detail
Impeccable knowledge of grammar and punctuation
Proven record of integrity
Proven record of following through on commitments
Energetic, inquisitive and collaborative with a great attitude and high aptitude.
Strong written, oral and interpersonal communications skills.
We are searching for top salespeople who enjoy communicating with customers via Live Chat, offering consultative technical solutions and closing business. This position is Live Chat sales. All leads are hot and come inbound with required follow up. It is typically 40 hours per week with about 20 new inbound leads and 60 outbound follow-up touch points per day. In the position, you will talk to homeowners, contractors and small business owners around the country about their HVAC needs and sell tailored solutions. HVAC training is provided in the first month with ongoing training throughout the year. Your computer equipment, dual monitors and a headset are supplied.
Requirements
A top contender for this position…
Can help extend our brand of offering consistent, genuinely helpful service to our customers
Enjoys helping people
Possesses excellent written communication skills
Types 60+ WPM
Has a successful sales track record and is a closer
Can easily navigate computers and CRM systems
Is a strategic thinker
Uses creativity and ingenuity to overcome objections
Has initiative and resourcefulness
Is a “people person”
Has a competitive spirit, without compromising the team or customer experience
Has an aptitude for grasping and retaining technical concepts and in turn, explaining them in easily digestible terms for the customer
Is a problem solver, enthusiastically taking on the challenges of determining what customers need
Has a can-do attitude and positive spirit
Can manage a steady routine of sales activity
Is organized with strong follow-through
Is a responsible, reliable professional
Has discipline and strong accountability to maintain high standards for metrics, call quality and structure
Has personal integrity
Rarely makes excuses and takes responsibility for actions
Has mental and emotional stamina
Has a remote backup plan for power, equipment or internet outage
Benefits
$40K base pay plus sales commissions with 10 levels of stretch goals and increasing payouts
Group health insurance plus health savings account, retirement savings plan, commuter benefits, paid time off
Paid educational and professional development training
Work-from-home (remote), even after COVID19 is resolved
We’re looking for a Support Specialist to join the journey as we enable millions of people around the world to reach, engage, and monetize their audience! We are driven by a desire to empower content creators to reach wider audiences and allow brands to spread their message across a massive network of streamers. We are looking for curious, data-driven, results-oriented teammates who want to make a lasting impact on the live streaming ecosystem. If that’s you – check out the Notion page we’ve built for youhere.
? About You
You are passionate about a delightful user experience
You thrive in a fast-paced environment
You enjoy solving problems
You have previous customer service experience
You are excited about working with teammates and users all around the world
Fluency in English is required, fluency in Spanish, Russian or German is not necessary but welcomed
⭐ Bonus
You are interested in or have experience with LIVE streaming technology
You are looking to grow your career
? What You’ll do Here
Interact with Restream users via chat
Execute on projects to improve the efficiency of our day-to-day operations
Create and run initiatives to improve customer satisfaction
Follow up with customers to upscale our plans
Share knowledge with customers to improve overall awareness of the Restream platform
*Actively seeking skilled candidates who reside in GA, SD, NC, NV TX, AZ, WA, CO, OR, FL ID & MI
We are seeking a Remote Chat Consultant to work from home. Under the supervision of the Chat Manager, the Remote Customer Chat Consultant acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via email acting as a liaison to the Processing Department team. Our fully paid training program is conducted via webinar for approximately four to six weeks.
JOB DESCRIPTION
Handles incoming Sales and Customer Service related chats ranging from potential sales opportunities to assisting customers with order changes, status updates and cancellations while focusing on solving any customer problem on the first attempt.
Handles customer concerns with empathy and presents Lampsplus.com in a positive light at all times.
Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations.
Suggests products to the customer while probing for additional information.
Prevents customer returns and ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to the customer.
Contacts customer via phone when possible to resolve customer inquiries and issues in a timely manner.
Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.
Partners with Management on escalated customer and product issues. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email. Responds and replies to every customer email upon receipt.
Documents a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order.
Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management.
Performs other duties as assigned.
JOB REQUIREMENTS
Minimum of 1 year of customer service, administrative or retail background. Call center experience a plus.
Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner.
Computer literate. Able to navigate through programs and windows.
Excellent typing and data entry skills.
Able to multi-task – i.e. talk on the phone and type notes at the same time.
Effective problem solver.
Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
FULLTIME BENEFITS OFFERED:
Medical, Dental, Vision
Dependent Care Flexible Spending Account, Flexible Spending Account, Health Savings Account, Employee Assistance Program
Paid time off, 401(k), Sponsored/Voluntary life and AD&D at $15k
Voluntary Short-Term Disability and Voluntary Accident Insurance
Voluntary Pet Insurance
Employee Discounts and Recreation Discounts
Ongoing professional development training, career advancement opportunities and more!
Job Title: Customer Engagement Expert (CEE) Reports to: Director of Managed Services
FLSA Status: Non-Exempt
Department: Messaging Services
Location: Remote/WFH position
Next training classes: October 4th, 11th, 18th
Here we GROW again! We are actively seeking new CEE’s to join our Messaging team! We are excited to be growing and have the opportunity to expand our team across the U.S.! We are transforming online shoppers’ experience. Join us!
Founded in 2007, ActivEngage is driven by the idea that conversations can change the world. Here, we combine our passion for technology with our mission to provide the most trusted live chat service to businesses across the globe. We take so much pride in developing our employees to take their experience as a Customer Engagement Expert to new levels with us by offering coaching, development, and training to further their career here. 95% of our positions are promoted from within!
What you’ll do as a Customer Engagement Expert:
As an ActivEngage CEE, you will execute our core purpose to have meaningful conversations that build trust and encourage action. Our conversations are not scripted. CEEs need to think fast to provide a personalized experience for each consumer based on their wants and needs. You will receive initial training and training throughout your tenure, so you’ll be equipped to handle customers’ wants and needs with ease.
What you’ll need to succeed:
Ability to Type 45 WPM
Proficiency with Grammar
Excellent communication and active listening skills
Self-discipline for a structured WFH home schedule and environment Computer proficiency, including the ability to easily navigate and toggle between multiple screens, while typing at the same time
Troubleshoot basic computer issues that may arise with your own equipment
Energy, Enthusiasm, and Professionalism
Detail-Oriented, Customer-Focused, and Career-Oriented
Customer Service Experience is a Plus
Bilingual or MultiLingual is a plus
Weekend availability is required after initial training period
Technical requirements:
Computer Requirements & Peripherals
6th Generation Intel® Core™ i3 Processor or newer running at a minimum of 2.00 GHz
Windows 10 OR Mac OSX operating system with latest updates
4GB of RAM minimum. 8GB preferred
15″ monitor or larger; each with 1080p or greater resolution (a second monitor is preferred)
Webcam or integrated camera on laptop or ipad/phone. – This is used for team meetings and coaching meetings
A webcam privacy cover is highly recommended when the webcam is not in use.
Up-to-date active virus and malware protection software and a properly configured, working firewall.
Google Chrome browser with latest updates
Hard-Wired Broadband internet connection. Internet connectivity needs to be stable and fast enough to support video conferencing. Proof of 10mbps download x 2mbps upload (at a minimum) speed and reliability will be required.
What we offer:
Competitive Pay: starting at $12.50/hr + shift differentials+monthly bonus opportunities
Robust training and on-going support – to help you feel confident servicing our customers
Tuition Reimbursement
Paid Time Off: Accruals: 0-1 yr= 12 days, 1+yrs to 3 yrs= 18 days
Flexible Full-Time Structures
Excellent Medical, Dental, and Vision Benefits
Earn extra $ with our Employee Eagle referral program!
An engaging WFH atmosphere
A Fun, Friendly, People-Focused Culture
What you can look forward to achieving:
Because when you’re at your best, so are we. Earn a sense of pride when you successfully help a customer and push your career/knowledge further in the meantime. Working at ActivEngage means gaining the experience to explore different career options – from customer service and training to management, marketing, and more.
What to to expect- next steps for selected applicants:
15-20 minute phone conversation. We want to get to know you! This is also the perfect time to ask any questions you have about the position.
Email a screenshot of your satisfactory technical requirements (those details & instructions will be sent to you).
Zoom interview with our Hiring Managers.
Training will last approximately 2 weeks and will run from the hours of 9am-6pm Eastern.
We are currently hiring for ALL shifts, as we are open for business 24/7. These shifts are based on business needs and are subject to change.
We’re seeking a Wire Desk Clerk to join the team. While this position will be remote (work from home), we do require the successful candidate to reside in the Pacific Time Zone.
Description:
As our Wire Desk Clerk, you will have the opportunity to manage numerous, time-sensitive wire transfer requests that require 100% attention and accuracy. You’ll process large quantities of data; therefore, must have strong attention to detail.
Job Responsibilities:Manage daily wire transfer activities, ensuring time sensitive actions are processed firstReview documentation for completeness and accuracy to assure compliance with company wire transfer procedures and requirementsConfirm incoming wires, enter and/or release wires in bank system(s) accuratelyProvide timely response to customer inquiriesCommunicate with banks, resolve issues and manage reporting as neededMaintain Wire Transfer Request Log to ensure no wires are duplicated, including success of wiresAccess and navigate various instances of company “Title” systemProofread and release wire transfers entered into bank systems by othersRespond to internal and external customer inquiries and keep team members aware of any wires on hold or expected documents Requirements:High school or GED requiredData entry experience required1-year customer service experienceEscrow, Title Company, Mortgage or Banking preferredStrong PC skills and working knowledge of Excel requiredMust have excellent oral and written communication skillsExcellent interpersonal, organizational and time management skillsMust be able to adhere to appropriate company policies and proceduresMust be detail focused and possess excellent follow up skillsCandidates may be required to pass exam required for NJ Title Producer LicenseThis position can be performed anywhere except Colorado.Remote working requires 50 MB download and 7 MB upload internet speed
We are currently looking for Processors who will be responsible for communicating and collecting data in preparation for a real estate settlement. In addition, the Processor will support the closing team with preparation of the closing disclosure and all documents needed, before and after settlement. Responsibilities:
Communicate with all parties involved in settlement throughout the closing process.
Data entry of all transaction details into proprietary system.
Collect documentation to clear title conditions.
Coordinate the scheduling of the Closing and collect all documentation and information to meet the closing.
Accurately prepare the CD in accordance with the closing instructions; Title Commitment and invoices provided.
Print and prepare all documents needed for closing.
Truly remarkable service:
We are looking for a friendly, outgoing, well organized person with a strong work ethic.
Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.
Establish a professional working rapport with our clients and any new relationships that are established.
Minimum Requirements:
HS Diploma or equivalent required. Minimum of two years’ experience with processing real estate transactions is highly preferred or one-year closing experience is required.
Active NJ Title Producer’s License preferred.
Microsoft Suite proficient (Excel, Word, Outlook, Teams).
Must demonstrate an ability to handle multiple tasks while managing a full pipeline of loans in a fast paced, high volume work environment.
Must be detail oriented with a proficiency in alpha-numeric data entry.
Must be willing to work hours: 8:30 am – 5:00 pm, Monday – Friday, mandatory overtime if required and Saturdays if needed. May need to be flexible with shifts as client dictates.
This position can be performed anywhere except Colorado.
Press Ganey currently has an exciting opportunity for multiple Transcription Specialist roles. This is a remote position. This role supports the Survey Data Collection Department.
The Bi-Lingual Transcription Specialist is responsible for typing written comments from surveys into a database program. The individual will be responsible for maintaining an acceptable rate of speed and accuracy when typing comments and meet commenting performance standards.  
Duties & Responsibilities: 
Read questionnaires to determine type of comment.
Inputs written comments from surveys into software according to established guidelines.
Maintain acceptable accuracy according to established guidelines (99.5%)
Maintain acceptable speed according to established guidelines (55 words per minute).
Performs other duties as may be appropriately required.
Qualifications: 
Previous typing or data entry computer skills required. 
Typing speed of 55 words per minute is required. 
Must be able to read and interpret typed and/or handwritten text.
Must be able to work independently. 
The candidate must have high attention to detail.            
Minimum Education:
High school graduate or equivalent required
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey’s employment policies. You will be notified during the hiring process which checks are required for the position.Â
Compiles data and prepares invoices, bills of lading and credit memos for billing. Compiles amounts due from records such as purchase orders, sales tickets and charge slips.
GENERAL DUTIES & RESPONSIBILITIES:
Processes all billing transactions.
Receives and prepares billing files from a variety of sources to invoice from or upload into billing systems.
Prints and reads computer files or gathers records and reports to compile needed data.
Enters/uploads information into billing system or computes amounts due.
Prepares invoices, listing products and/or services sold and amounts due.
Prepares/processes credit memorandums to indicate returned or incorrectly billed merchandise or services.
Prepares/processes credit forms for clients or finance companies.
Posts transactions to accounting records such as worksheet, ledger or computer files.
Analyzes posted data to determine if billed dollars are comparable in month over month comparison process.
Develops/maintains process documentation for each assigned task.
Assists in special projects.
Reports process flow issues to Billing Supervisor.
Interfaces with internal customer service on customer inquiries.
Performs other related duties as assigned.
EDUCATIONAL REQUIREMENTS:
A high school diploma or GED is required for this role.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of billing principles, practices and processes.
Knowledge of business and accounting principles and practices.
Proficient in the use of basic office equipment and tools as well as applications specific to financials and billing systems/processes.
Skill in data entry.
Works well in an environment with firm deadlines; results oriented.
Ability to multi-task and adjust schedules to meet deadlines.
Ability to work in an organized manner.
Ability to maintain confidentiality.
Ability to communicate effectively verbally and in writing.
Team skills, including the ability to establish and maintain effective working relationships.
POSITION REQUIREMENT:
If working with federal government contract clients, an employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.
The Private School Support Specialist is responsible for providing back office operational support for all K12 Private Schools. Including loading student courses, processing refund requests, and other administrative tasks while placing an emphasis on quality of service.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Proactively manage service case queues for school support requests in Salesforce CRM, with the ability to meet SLA’s for timely case resolution;
Resolve routine account related requests such as cancellations, course extensions, reactivations, curriculum locks/unlocks, and various other tasks;
Responsible for loading courses to student accounts for timely access to course content;
Process tuition payments for returning Private School families;
Process eCommerce orders via K12 order management system;
Complete standard/routine projects with limited oversight;
Any other responsibilities as identified and assigned by manager and/or supervisor;
Supervisory Responsibilities: This position has no formal supervisory responsibilities.
Minimum Required Qualifications:
High School Diploma or GED
1(One)+ year(s) of directly relevant work experience externally or 6-12 months of relevant work experience with K12 in a similar position
Certificates and Licenses: None required.
OTHER REQUIRED QUALIFICATIONS:
High level of attention to detail with focus on quality while working in a high-volume environment
Demonstrated ability to work independently in an effective and efficient manner
Excellent customer service skills and prior experience providing customer support
Excellent time management and organizational skills
Strong written and verbal communication skills
Ability to respond appropriately to feedback, mentoring and coaching Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience
Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
Flexible schedule with ability to work additional hours as needed
Ability to travel 10% of the time (minimal, if any)
Ability to pass required background check
Desired Qualifications:
Experience with Salesforce CRM, TotalView, Order Management System, and/or Five9 telephony system
Status: FT, Hourly/Non-Exempt Location: Corporate, Remote Reports to: Content Manager
Position Summary:
The Social Media Coordinator is responsible for planning, design oversight, production, and implementation of compelling web, mobile, email, and display content that enhances brand affinity and aligns with the strategic objectives for the company.
Responsibilities and Duties
Create content and manage content calendar for corporate social media channels, including Facebook, Twitter, Instagram, LinkedIn, and Pinterest.
Respond to incoming message inquiries and engage regularly with consumer comments
Produce creative content ideas for social media
Execute social media campaigns developed by Marketing & Brand Development departments
Work with creative team and designers to bring creative content ideas to life
Provide creative and technical support to team members in both the Marketing and Sales Departments.
Education, Knowledge, Experience
1-2 years of experience managing social media platforms
Track record of producing quality content across different digital platforms
Must have excellent verbal and written communication and collaboration skills
Must be able to multitask, problem solve, manage multiple timelines, and work across functions
Skills
Organizational skills to juggle multiple tasks
Strong writing and editing skills
Willingness to learn and grow in a fast-paced environment
Technology
Proficient in Microsoft Office
Familiarity with posting to Facebook, LinkedIn, Twitter, and Instagram
The Accounts Receivable Representative is responsible for preparing and submitting insurance claims for accounts to ensure timely reimbursement, investigating and processing refunds when warranted.
TASKS AND RESPONSIBILITIES:
Prepare, edit and submit account billing in accordance with client contract or payer guidelines. Ensure all invoices are submitted accurately and timely per policy guidelines.
Submit system contract/fee schedule changes when required to supervisor.
Submit all required documentation with invoice. Updates facility daily census changes and performs required rebilling. Requests necessary documentation when missing from client, physician or patient as appropriate.
Access client files if necessary to verify information.
Respond to verbal and written client or responsible party inquiries regarding account status within policy and procedure timeline. Research accounts and document follow up appropriately.
Resolve account discrepancies and prepare adjustments and refunds for approvals as necessary.
Maintain accurate and complete records concerning billing activity on all accounts. Document in the system records.
Address problems as they occur. Keep supervisor advised of area or compliance issues which may lead to untimely or inaccurate completion of invoice or claim submission.
Complete all reports according to schedule.
Perform other tasks as assigned to support the goals of the organization.
SKILLS|EXPERIENCE:
High school diploma
Good oral and written communication skills
Proficient with computers
One year medical claims processing experience preferred
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is required to sit, handle or feel; talk and to hear. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
Standard office environment.
Shift: Full Time 40 hours- Monday through Friday.
Qualifications
Skills
RequiredClaims ProcessingNoviceMedical TerminologyNoviceTyping Skills Min 35 wpmNovice
PreferredCustomer ServiceNovice
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Cedar is improving the healthcare financial experience. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.
We are looking for an outstanding and detail oriented Administrative Assistant who will support Cedar’s leadership on the Commercial side of the organization. This role is critical for Cedar’s business, and will be an extremely valued member of the team!
To succeed in this role, you are mission-aligned, resilient, and relentless in achieving goals, all while having fun along the way. As the ideal candidate, you have exceptional interpersonal, communication and organizational skills and can manage up like a pro!
You have experience with heavy travel arrangements, are a master of calendar management and scheduling, and are comfortable managing multiple partners both internally and externally. As a forward and strategic thinker, you actively anticipate needs, seek opportunities and propose solutions. Navigating ambiguity, and a willingness to go above and beyond to support our vision for improving the patient healthcare experience are key.
In addition, you love handling details and prioritization, independent problem solving, and are able to thrive in a dynamic and collaborative culture where no two days are the same. Given Cedar’s current growth, our ideal candidate should be comfortable working independently as well as within a team of Assistants, and be reliable, flexible, driven, and eager to learn.
Responsibilities
Strategically manage complex and busy calendars for multiple stakeholders across time zones, knowing what to prioritize and re-prioritize
Coordinate travel arrangements, working around tight schedules and well-articulated itineraries
Preparation of expense reports
Work closely with President’s EA to ensure seamless execution of daily schedules
Collaborate with other EAs and members of the People team to anticipate the needs of those you support–as well as their teams–and problem solve effectively
Assist with ad hoc projects
Required Skills & Experience
Previous experience in start-up or high-growth environments
Strong self-management capabilities to achieve high-quality, impactful results
Excellent written, verbal and interpersonal communication skills with a proven ability to manage relationships with external stakeholders
Independently resourceful, and a quick study, with a keen sense of accountability
Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround
Experience managing across multiple geographic locations and time zones, in a remote working environment
Highly responsive, detail-oriented multitasker with outstanding organization and follow-up skills
Tenacious follow-up-and-follow-through mentality
Ability and excitement to function within a team of EAs
Comfort operating within a dynamic, fast-paced environment and executing in situations where paths are uncharted
Capacity to prioritize, meet deadlines and work cross-functionally
Enthusiastic about constantly learning and improving
Excited about Cedar’s mission of improving the patient healthcare experience
High-level proficiency in Google suite, Zoom, Slack
What do we offer to the ideal candidate?
An opportunity to work on a platform that is scaling very rapidly, engaging with millions of patients per year and growing at a rate of 360% YoY as of January 2021!
A chance to join a high-growth company at an early stage
The ability to impact the growth of our company; we value all comments and suggestions!
Transparency across teams and interaction with multiple departments
Babylist is looking for a Content Production Assistant to join the content team. In this role, you’ll be a part of all things content production across channels and platforms, from the Babylist registry feed and site content to social and email. This role reports to the Senior Editor and is full-time, contract to hire.
What You’ll Do:
Update the Babylist registry feed with externally curated products and content
Enter new articles and guides in the CMS
Update Babylist store product description pages with new copy and metadata in CMS
Make updates and changes to content guides and articles as needed by editors and merchandisers
Assist with posting to social media
Work with cross-functional team members, including customer acquisition and retention, content and merchandising
Who You Are:
You are skilled at balancing multiple priorities and requests
You take pride in your work, follow through to completion and care about delivering high levels of quality
You are able to work independently with minimal supervision, but know when to ask questions
You are adept at problem-solving
You have a growth mindset and are excited to learn new skills
You work quickly and are highly detail oriented
You work effectively with cross-functional team members
It’s a plus if you have an interest in social media, design or content, as well as a desire to help new families in their journey
What You’ve Done
1-2 years relevant work experience
Comfortable working in content management systems (we use Contentful)
Proficient in Google Suite, especially Google Sheets
Experience with Figma and social media posting tools a plus
About Babylist
At Babylist, we help expecting parents get exactly what they need for the arrival of their new baby. Founded in 2011, Babylist is a popular baby gift registry in the US. We serve millions of families every year to help them make the journey to parenthood less overwhelming and more fun. Families can add any item from any store to their registry, including products Babylist directly sells, alongside meaningful gifts like babysitting and meals, which they can’t buy in stores. The baby retail market is underserved and Babylist is well-positioned to be the trusted brand that helps new families through this monumental life stage. In the US alone, 4 million babies are born every year and we have over 1.5 million new families signing up to create a baby registry with us annually. This year, 10M loved ones will give the perfect gift using Babylist.
Why You Will Love Working at Babylist:
We get stuff done
We have a real impact on people’s lives
We’re passionate about our users and we genuinely appreciate them
We work at a sustainable pace for long-term success (yes, we’re profitable)
We are growing and have meaningful opportunities for career advancement
We’re a technological and data-driven business
We believe in autonomy and reward taking initiative
We have experienced leadership that is always open to new ideas
Benefits:
Competitive pay
Competitive health benefits including company-funded medical, dental, and vision
401(k), FSA plans, and disability insurance
Flexible paid parental leave policy
Flexibility to work from home and prioritize home life as we navigate the impacts of COVID-19
Easy access to BART and commuter assistance (when we return to the office)
We work at a sustainable pace; in general, we don’t work late or on weekends
Come and experience the difference with R+L Carriers.
Earn 1 week of vacation after 90 days of employment
Part Time, 25 – 30 hrs, 2nd shift, beginning 3:00 – 5:00 PM
PRIMARY RESPONSIBILITIES
Work from your home as a billing entry specialist. This Billing Entry position is primarily a data entry position. We need someone to be fast and accurate with data entry while communicating any issues that may arise.
Role Overview: As the Administrative Assistant you will support various business leaders and teams across the organization. This position requires an extremely detail-oriented, enthusiastic multitasker who can relate to individuals at all levels within the organization. You will be a critical member of the People Operations Team, keeping daily functions and systems of our high growth, fast-paced company in smooth working order. The ideal candidate is upbeat and friendly with a ‘can do’ attitude. You are great at communicating and love to support and serve multiple kinds of people across various departments.
What You’ll Do
Provide administrative support for members of the leadership team, including scheduling meetings, heavy calendar management, arranging travel and managing expenses.
Manage and act as gatekeeper to the calendars of those you support, always trying to find new ways to ensure days are as smooth and efficient as possible.
Support the leadership team in all daily duties, ensuring they are prepared and organized.
Communicate and problem solve across various departments including People Ops, Construction, Growth, etc.
Plan and facilitate team events including off-sites (virtual and in-person). Assist members of the leadership team as needed with project management, meeting preparation and presentations.
Partner with the Executive Business Partner on additional ad hoc support responsibilities and projects.
Who You Are
2+ years of administrative experience in a fast-paced startup environment
Excellent interpersonal, written and verbal skills, as well as the ability to self-manage.
Extremely strong organizational skills and ability to prioritize conflicting needs.
Focused attitude ensuring that projects are followed-through to completion.
Strong calendaring and customer skills a must.
Google Suite (gcal, gmail, google slides) experience a must.
Extreme care for data integrity and attention to detail.
Warm, welcoming demeanor and the ability to work with a wide range of personalities.
Ability to manage sensitive and confidential information.
Thrives in a face paced, hyper-growth environment with the ability to adjust and adapt to change. Willing to tackle the big and the small. Must be scrappy.
Continuous optimizer – always looking for ways to make things better, faster, more efficient.
Upwork ($UPWK) is the world’s work marketplace for companies looking to engage the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Build rewarding relationships in the world’s work marketplace and take your independent career to the next level.
From contract to payment, we help you work safely and get paid securely. With over 60,000 jobs posted weekly, the opportunities are endless. We serve everyone from one-person startups to 30% of the Fortune 100. Find the right opportunities and a home for your freelance business on the world’s work marketplace.
Transcription services might include: :
Native English speaker to transcribe YouTube videos
Transcribe a taped recording into a Word document
Transcribe video interviews into text files for blog
Transcribe audio files for podcast
Requirements to become an freelance transcriptionist on Upwork:
Must be over the age of 18 with an internet connection
No prior experience is required but prior experience is preferred
We’re looking for an Athlete Marketing Lead to join us to help deliver the world’s best athletes to Dapper Labs, construct athlete marketing proposals and strategies, and establish long-lasting relationships with athletes and key stakeholders across the sports industry. The ideal candidate has previous experience working with athletes and/or high-profile public figures, is a highly driven self-starter, and is a great communicator and deal maker. Dapper Labs is responsible for the launch of NBA Top Shot and it has been one of the fastest-growing marketplaces in history. We are building the future of sports collectibles and are currently expanding outside of the NBA to help deliver digital collectibles to other leagues and franchises around the globe.
What we’ll accomplish together:
Drive and secure the world’s best athletes to Dapper Labs.
Lead challenging and nuanced deal negotiations end-to-end.
Develop our athlete strategy for Dapper Labs.
Work closely with our athlete partnership and cross functional teams to execute campaigns and initiatives.
Manage all the day-to-day athlete and agency relations.
A little about you:
You are a go-getter with excellent pitching skills and ability to close deals.
You have a great understanding for athletes’ needs and motivations.
Initiate imaginative and innovative ideas for campaigns and promotions.
We believe in processes and the power of planning, but you will often have to roll with the punches and prioritize the most impactful tasks on the fly.
An organized and experienced multi-talker who is able to manage and keep track of multiple projects and deals.
ShortPoint is looking for an experienced support professional to join our amazing, rapidly growing, quickly developing and highly motivated international team.What you will do:– Work a lot with our product, ShortPoint, to reproduce customer issues, help customers to solve technical queries and answer product-related questions.- Handle incoming support tickets from our support system (powered by Freshdesk), provide customers with the solutions within our SLA.- Answer incoming chat conversations (powered by Freshchat).- Connect remotely with customers to review issues on their environments and help them resolve these issues.- Escalate customer requests to senior technical engineers in case the issue needs additional technical investigation.- Provide authentic and complete information to the customer regarding the issues raised.- Report issues you have encountered in the product to our QA team and product developers.- Write support articles to expand our knowledge base.- Collaborate, share your findings with the team, communicate, brainstorm and have lots of fun:)- Travel and celebrate our culture in meetups, where you will get to know the team personally, work in the office and participate in entertaining team activities.
Remuneration package:Salary commensurate with experience
Benefits and Culture:
Flexibility in vacations
Flexible working hours
Working remotely
Team building and activities (COVID 19 will not last forever)
Very dynamic culture and everyone is super passionate
Employer sponsored healthcare and retirement plan.
Requirements
Candidate should:
Have strong English verbal and written communication skills, good grammar
Be able to write high-quality technical texts, be concise and clear in providing written instructions
Be attentive to details
Have at least 2 years of experience in a similar position
Be able to learn a lot of new information about the product and platform
We would love if you also:
Have experience with Microsoft SharePoint
Know the basics of web development (HTML, CSS and JS)
Have previous experience in technical writing
Put the key word ‘excited’ in the end of your cover letter so we know you had patience to read this job description till the end.
Are you ready to take your next big career step with a respected BPO services company? Join us at Firstsource Transaction Services! We are a leading Business Process Management company, providing customer-centric business process services. With a diverse array of resources, we can tap into our talent pools to ensure client proximity, deep market and domain expertise, and superior communication; called our ‘Right-shore’ delivery model. We leverage this model to serve organizations in the Banking, Financial Services and Insurance, Healthcare, Telecommunications & Media verticals. Our brand’s promise is – Business Process. Simplified.
Due to our continued growth, we are looking for results-oriented Claims Analyst to join our team. In this position, you will enjoy an independent and team work oriented environment. We will provide you with the processes, training and support that will enable you to succeed throughout your career. If you’re in the market for a rewarding and profitable career with one of the industry’s most recognized BPM Services Company, we want to hear from you. Contact us today!
Here are just some of the benefits you will enjoy in this financial services role:
Paid Training
Pay by the claim (Matrix Pay can average $13.50-$15.50 per hour) upon training completion
Flexible schedules
Medical, dental, vision, disability and life insurance
401(k) plan
Paid time off
Paid holidays
#IND-FS
Qualifications
Job Requirements
We are seeking a highly-motivated and success-driven Insurance Claims Representative who combines exceptional analytical and problem-solving skills, with the ability to positively adapt to change in a dynamic fast-paced environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to work effectively in an environment with fluctuating workloads.
Specific qualifications for this medical financial services role include:
High School diploma or GED
Health claims processing experience a plus
Knowledge in the following a plus:
medical terminology
ICD-9/ICS-10, CPT, and HCPCS coding
HIPAA regulations
PC applications and systems
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Would you like a job that does not involve a hair-net or a cash register and where your almost-compulsive attention to detail is a huge plus? If these questions have peaked your interest, we may have the perfect job for you!
Nova 401(k) Associates is looking to fill several Implementation Data Specialist (Data Entry Clerk) positions (part-time or full-time options available). Although industry experience is welcome, it is not necessary, and paid training will be provided. This position can be done in our Houston office, Scottsdale office or at your home. This is a great position for stay at home parents looking for a job to pass the time while their children are in school, college students, entry level individuals, individuals returning to the workforce, individuals looking to get out of restaurant and/or retail employment and many others!
Nova 401(k) Associates is a rapidly growing national retirement administration firm headquartered in Houston, Texas. Nova provides consulting and pension administration services for all types of qualified retirement plans.
Job Responsibilities:
Complete data entry for Implementation Department
Enter new client data into Excel
Setup new plans in our client management system
Data uploads to our compliance data software
Coordinate first contribution projects
Perform other related duties as required
Qualifications:
Minimum of high school diploma or equivalent; Some college or professional training is preferred, but not required
Prior work experience preferred, but not required
Ability to maintain confidential information
45+ WPM typing speed preferred
Superior organizational skills
Proficiency with MS Excel
Clean background check
Must maintain a professional appearance when working in the office and/or participating in virtual team calls
For individuals working at home, an appropriate home workspace is required
Ability to work a regular, fixed schedule with a significant part of the schedule being between the hours of 8:00am and 3:00pm CST Monday – Friday; Work schedule is subject to Team Leader approval
Other things to know:
Part-time work needs to be between 20 and 29 hours per week.
For individuals working from home, we will provide a computer setup. The computer provided may not be used for personal use and must be promptly returned upon termination of employment. (Reimbursement of any associated shipping cost will be provided). A wired (not wireless), fast and stable internet connection of sufficient speed will be required. DSL and satellite internet are not acceptable.
Time off (unpaid or paid dependent upon part-time or full-time status) is limited to two scheduled consecutive work days for the first three months and during peak times.
Additional work hours may be available on a voluntary basis during peak times.
Benefits depend on whether the position is part-time or full-time. For full-time employees, we do offer a broad array of benefits.
We are pleased to provide advancement opportunities for all of our employees which may include promotions, rotations to other departments or moving from part-time to full-time status. Advancement from this position will be easiest for candidates who have a four year college degree, who are bi-lingual and/or who have excellent communication and customer service skills.
Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices which helps us to continue shaping the emerging future, bringing innovation, and flexibility to the Work from Home Industry! BroadPath is actively hiring Telesales Workforce Schedulers! Our Workforce Scheduler will be able to provide explanation and accurate reporting data on actual staffing variance to staffing requirements and actual staffing variance to IDP at any time; and specify the contingencies in place to fill any gap(s). Outside of the WFM Coordinators hours of operation there should be a backup in place to perform these tasks, and ensure UHS WFM is aware of who the backup contact
Responsibilities
Responsible for aligning Agent and Representative Schedules to ensure staffing meets interval level requirements
Ensur planned schedule optimization and Vendor Operations alignment to schedules
Able to speak to Workforce planning and reporting results including interval level and daily staff adherence to requirements and IDP.
Updating up-training rosters within System
Able to identify and speak to drivers for actual staff compared to staffing requirements/plan
Proficient Microsoft skills
Proficient monitoring and research skills within Avaya, CMS, Genesys system
Basic Qualifications
1 Year Workforce Scheduling Experience
Previous experience with Workforce Scheduling and RTA tasks
Knowledge of Call Center fundamentals
Preferred Qualifications
Our Workforce Schedulers will enjoy the following benefits:
Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401K Â
Bhive Kit; includes a web camera that allows you to join our Connected Culture!
The Cash Accountant will report to the Senior Accounting Manager and will work closely with various teams across the company, particularly the Closing, Buying and Institutional teams. To be successful in this role, you must have a strong knowledge of accounting and the ability to operate effectively in a rapidly scaling, dynamic environment. You should have the ability to interact effectively with cross-functional teams. We are looking for someone who has excellent problem-solving skills and enjoys working in a challenging and fast-paced environment to support our continued success and growth.
Responsibilities
Daily cash reconciliations
Process time sensitive payments
Prepare and record journal entries
Provide monthly spend reports for Institutional clients
Request and maintain vendor information for 1099 purposes
Assist the corporate accounting team, as needed
Assist in month-end, quarter-end and year-end close procedures
Qualifications
Bachelor’s degree in Accounting preferred, or equivalent experience
Ability to work independently and within a team to build relationships and interact effectively with business partners
Willingness to take on new challenges, responsibilities, and assignments
Thrives in a fast-paced environment
Organized, detail oriented, and thorough
Works with a sense of urgency
At least 5 years of previous accounting experience
Experience with NetSuite is a plus
Any offer of employment is conditioned upon the successful completion of a background investigation.
We’ve built an amazing culture where everyone has a voice. We’re nice. We get things done. We have fun. We believe in work-life balance (yes, you can really take a vacation). And our values are pretty B.A.D.A.S.S. Be customer obsessed. Act like an owner, because you are one. Don’t be afraid to break things in the pursuit of better. All of us are empowered to do the right thing. Stay curious and create what’s next. Fast. Seriously. No jerks. At Roofstock, we are growing our Platform Services Transaction team, and are seeking a Transaction Coordinator to join this small but mighty team. In this role, you will act as a liaison between real estate brokers, analysts, escrow and title companies, and the internal Roofstock team during the process of a real estate sale. As our ideal candidate, you are first and foremost a team player, who thrives as working as part of a team, and have strong relationship building skills. You have a keen eye for details, and are meticulous in your follow through. You have superior organizational skills and are very deadline oriented. You have experience working successfully with multiple stakeholders to get the job done. Most of all you are excited about being part of a growing organization, creating a strong brand and being part of something great.
What You Will Do:
Oversee all aspects of a transaction from executed purchase agreement to closing by working closely with buyers, sellers, title companies, lenders, appraisers and other related stakeholders to ensure expedient, professional and transparent property close.
Document processes and related transaction information in Roofstock systems.
Communicate with various Roofstock departments to streamline processes.
What You Bring With You:
Bachelor’s Degree.
1-2 years in a similar type role.
Relentless attention to detail.
Calm under pressure in a fast paced and changing environment.
Strong communication skills, both written and verbal.
Excellent organizational and follow through skills.
An insatiable thirst for learning, with a history of learning new skills and technologies.
Tech Savvy, ability to navigate in Microsoft Office, Excel, Salesforce and other internal programs.
Working knowledge of real estate and the Escrow process is strongly preferred.
Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey – don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of the every day. BroadPath is currently hiring a User Provisioning Assistant! The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire ID’s and offboarding. They will submit, track, and escalate issues with all agent-client credentials, and ensure accurate rosters are available. In addition to this, they will manage attrition tracking within Salesforce and QuickBase. Daily, weekly, and Monthly reporting will be required. Must have working knowledge of Excel, highly organized, and excellent communication skills.
Responsibilities
Cleanup of PHI information
Contact Center process and support knowledge
High degree of customer service skills
High degree of communication and project management knowledge
Sense of urgency and ability to influence and negotiate
Ability to quickly analyze issues and determine a root cause
Ability to handle multiple issues and prioritize appropriately
Work with IT Service
Basic Qualifications
Advanced Excel skills
Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools
Most people don’t love spreadsheets – but some do. Is that you? Because our Virtual Bookkeepers and Accounting Clerks equip our clients with clear, simple, and updated financial information. Level with us: Have you ever provided financials so good a CPA shed a tear?Want to enjoy the flexibility of working from home with the leading virtual assistant provider in the United States?
Look no further! You just found the career you never thought existed.
BELAY is a top-ranked virtual solutions company looking for highly motivated virtual assistants with a passion for serving others. Does that sound like you?
Then join us!
You can have a meaningful career working from home while being present and available for loved ones, too. And it starts with BELAY.
WHY BELAY?
Entrepreneur Magazine ranked BELAY #1 for ’Best Culture for Small-Sized Companies’ and the ‘Top Company Culture for a Small Business’ awards for having a productive and high-performance culture.
BELAY was also recognized by Inc. Magazine as one the ‘Fastest Growing Companies’ in the United States.
But wait – that’s not all!
BELAY also received the ‘When Work Works’ award from the Society of Human Resource Management, recognizing companies that offer effective and flexible workplace strategies, empowering their organization to rise above the competition.
And we’re not through yet!
As an Atlanta-based business, The Atlanta Business Chronicle named BELAY one of the ‘Best Places to Work.’
ARE YOU LOOKING FOR:
A remote position where you serve as your client’s indispensable partner?
An opportunity to use your talents and skills to build your client’s success?
A community of contractors to share ideas and best practices?
Regular support and guidance from your BELAY team?
Job Duties:
Pay Client’s Bills on a Weekly Basis
Bank Statement Reconciliation
Budget Management
Cash Flow Management
Journal and Data Entry (Coding)
Provide Clients with Weekly & Monthly Reports
Weekly/Monthly Balance Sheet (Statement of Financial Position)
Weekly/Monthly P&L (Income Statement)
Weekly/Monthly Budget vs. Actual
Other Custom Reports (as required)
Maintain and Manage Chart of Accounts
Debit/Credit Cards Reconciliation
1099 Preparation
Process payroll: including set-up, scheduling, and frequency
Required Experience:
Bachelors (preferred but not required) in Business, Accounting, Finance or related field
Experience in accounting and/or bookkeeping
Payroll Experience
In-depth understanding of Quickbooks (desktop and online)
Tools Needed:
Home office setup
Computer with webcam
Smartphone with email capabilities and push notifications
High-speed Internet Acess
Current version of Quickbooks installed on your home PC
WHOOP is seeking a Team Manager for our Social Support team with a passion for leadership. This individual must have a strong aptitude for coaching and driving success within a team. We are looking for a highly motivated individual who has a passion for creating an amazing member experience and wants to help drive others to do the same. This individual should have a desire to operate at the intersection of social media + member support and find joy in the challenges that accompany building (processes, protocol, relationships).
Responsibilities:
Manage a team of 10-15 Membership Services Representatives, with varying schedules, who assist with customer inquiries and escalations via Twitter, Facebook, Facebook Groups, and Instagram within our Social Media platforms
Identify training opportunities for the team
Conduct regular 1:1s, team meetings, and coaching sessions
Collaborate with the Marketing team to provide support plans for WHOOP marketing initiatives
Collaborate with the Marketing & Data, Systems + Planning team to ensure the successful implementation & upkeep of existing + new social media management tools
Ensure team is meeting and exceeding performance goals
Conduct regular shadowing sessions among agents for quality and efficiency purposes
Review emails and escalated client issues in an acceptable time frame
Follow company guidelines while thinking quickly to offer solutions to meet the members’ needs
Provide clear documentation of all cases
Qualifications:
2+ years of experience in managing a remote team
5+ years experience in customer service or account management supporting a product/solution; social platform experience (Facebook, Facebook Groups, Instagram, Twitter, etc.)
Contemporary understanding of social media channels and best practices, including, but not limited to Instagram, Facebook, Facebook Groups, Twitter, and Tiktok.
Experience in B2C social media marketing and understanding of the difference between professional and personal use
Experience leveraging social media management solutions such as HootSuite, Sprinklr, or Sprout Social to streamline inbox management and provide identify cross-platform trends + reports
Passion for leading and coaching others
Excellent written and oral communication skills
Remain calm, professional, and communicative under pressure and events and impact the customer
Proven track record of analyzing information, troubleshooting problems, and resolving or issues as needed
Builders mindset with an optimistic approach to difficult problems
Positive attitude and high energy performer
Ability to thrive in a dynamic, fast-paced startup environment
NOTE: The qualified applicant must reside in one of the following states to be considered: AL, AZ, CO, CT, D.C., FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NJ, NH, NV, OH, OR, OK, PA, SC, TX, UT, VT, VA, WA, WI.
The Escalation Review Team is a group within our Executive Escalations Team, focused on reducing fraud and lowering our appeasement costs. We are a service-centric and analytics-driven team that thinks upstream to implement solutions that delight our community, improve performance, and scale through better automation, process, and product experience.
You will be an expert detective, reviewing all escalations from our BPO sites related to suspicious Customer behavior, fraud, appeasements, and resolutions. The ideal candidate is someone who is passionate, exhibits a high level of critical thinking in dealing with highly escalated issues.
ABOUT THE JOB
Review ticket escalations from Care concerning Customer’s accounts and behavior that indicate potential fraudulent activity
Become an expert on detecting and decisions on fraudulent customer behavior
Determine the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting charges.
Partner with Trust and Safety organization to triage agent escalations
Review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
ABOUT YOU
College Degree preferred but will review experience.
3+ years experience in customer service or call center a plus, but not mandatory
Strong verbal and written communication skills
Previous experience with Zendesk, Ujet, and admin tools
Strong writing skills and impeccable attention to detail
Customer service and interpersonal skills
Expert ability to work independently and manage one’s time.
Expert ability to accurately document and record customer/client information
Expert leadership and mentoring skills are necessary to provide support and constructive performance feedback.
Analyze and advise Senior Leadership of work-flow issues and trends and recommend resolutions
Willing to work any applicable shift within a 7-day work week
Your role will be to inspect a series of images, and provide annotations or answer questions on the images you see. In some instances, you may need to provide labels or comments to the images you are reviewing. You will use a web based application to provide feedback and annotations on images. In this role, you will remain available to rapidly respond to a high volume of images, with the goal of providing accurate annotations to each image in a timely manner. As a Data Entry Specialist, you will: – Analyze pictures, videos, or text and provide commentary, corrections and additional information to the images using the SparkAI application – Review and provide feedback on a high volume of images within a set window of time – Provide general feedback to the SparkAI team when applicable As a Data Entry Specialist, you are: – Comfortable in a high volume, quick response time environment – Hyper focused on the details – Interested in emerging technologies – Able to learn and adapt on the fly
Posts payments to accounts according to the line of service and service dates to ensure accurate payment status and accurate account activity according to department process.
Researches and resolves all unallocated payments within the established benchmarks.
Reconciles deposits to posted payments daily.
Maintains compliance with all established departmental benchmarks including, but not limited to, accuracy, days to post and unallocated payments.
Keeps supervisor informed of areas of concern and problems identified. Notifies supervisor of any delays in cash posting.
Completes all reports according to schedule.
Performs other tasks as assigned to support the goals of the organization.
SKILLS|EXPERIENCE:
High School Diploma
One year cash posting or healthcare revenue cycle experience required.
Proficient with computers and Microsoft Office
Detail oriented, excellent organizational skills and ability to multi-task
The ideal candidate is someone who is passionate about delivering the best customer experience, is proficient using multiple social media channels, has a strong sense of empathy, and can help drive exceptional customer service by helping customers who reach out to Instacart through social media for assistance.
ABOUT THE JOB
Monitor and respond to customers, shoppers, and other stakeholders across social media channels in a timely manner
Monitor, track and report on feedback and online reviews
Drive brand awareness, positive brand sentiment, and brand loyalty through direct, online, engagement
Coordinate with Marketing, PR and Communications teams
Recognize and escalate high-profile customer, shopper and retailer issues
Elevate the brand by using social media support best practices
Identify opportunities and gaps in recommending proactive responses, shortcuts, and other social support content needs
Stay up to date with the latest social media best practices and technologies
Execute social media and communication campaigns
Provide engaging text, image and video content for all social media accounts
Build relationships with customers, shoppers, retailers, and industry professionals
ABOUT YOU
Associate or BA/BS degree in communications, marketing, social media, or related discipline, or equivalent experience and demonstrated expertise
1+ years experience in Social Media customer service or brand messaging
Strong communication skills, with a priority on writing for social media and ability to translate processes and technical information into clear, useful, simple language
Demonstrated ability to write according to style, grammar, punctuation, voice, and tone standards
Understanding of customer support social media trends and best practices
Demonstrated proficiency in using Facebook, Twitter, Instagram, LinkedIn, YouTube, Excel, Google Analytics, and scheduling tools
Strong analytical, problem-solving skills and a passion for turning data into actionable insights
Bi-lingual: Spanish or French (bonus, but not required for the role)
The Payroll Coordinator will act as a liaison between multiple departments including Human Resources and Accounting. The position will include but will not be limited to collecting and processing timecards, entering payroll hours into the payroll system, verifying payroll records after typing the data into the system, vetting payroll entries and working with Human Resources & Accounting as needed to make corrections.
Responsibilities
Assists new hires with registration, log in and direct deposit issues in the payroll system (Paylocity)
Partners with the Payroll Specialist in managing the Payroll inbox
Completes bonus, gift card and vacation pay information for Payroll Specialist
Researches new legislation in all states
Sends garnishment orders to Payroll provider
Reports discrepancies from audits across multiple systems
Identifies and eliminates unnecessary complexity within the payroll process
Adheres to strict payroll deadlines
Handles the workers compensation payment process
Works as liaison between various departments regarding their payroll needs
Runs payroll reports for Department Heads as needed
Maintains employee confidence and protects payroll operations by keeping information confidential
Creates reports on a monthly basis for Accounting Department
Performs other miscellaneous tasks provided by the Payroll Manager
Basic Qualifications
Minimum 3 years of experience as a Payroll Coordinator or similar role
Familiarity with payroll processes beginning to end
Good knowledge of legislation relevant to U.S. wage and tax laws (such as Sarbanes-Oxley Act or FLSA)
Working knowledge of payroll systems (e.g. Paylocity, ADP)
Comfortable with Excel (functions, data etc.)
An analytical mind with good math skills
Strong communication skills
Excellent attention to detail
Physically able to work in front of a computer for long hours at a time
Proven experience in a payroll position in fast-paced environment required
Responsible for analyzing, researching and processing incoming chargebacks through the billing platform.
*THIS IS A FULLY REMOTE POSITION*
Job Detail
Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims.
Provides evidence when merchants ‘request for information’ before it becomes a chargeback
Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
Ensures adherence and deadlines are met for all claims
Ability to escalate issues to supervisors
This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience
What to Bring:
Strong analytical skills and ability to work accurately with billing transactions
Clerical, technical, and administrative experience
Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
Must be able to work independently with minimal supervision
Punctual, regular, and consistent attendance is required
Ability to speak, read, and write professionally in English
Must be flexible with working hours. Available to work all shifts including weekends, holidays and emergency shifts as required.
Perks & Benefits:
fuboTV provides a highly competitive compensation based on experience and market standards.
Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
Free Premium fuboTV Account
Health and Wellness initiatives including discounts on Gym Memberships.
Unlimited PTO days and regular company-wide activities.
fuboTV’s main Headquarters are located in Midtown Manhattan.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am – 6:00pm EST. You may work overtime as needed by the business. Training will be conducted virtually from your home.
As a Billing Representative – Third Party you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. You’ll be the expert problem solver as you work to quickly identify, analyze and resolve issues in a fast-paced environment. This is your chance to take your career to the next level as you support teams by reviewing and investigating claims. Bring your listening skills, emotional strength and attention to detail as you work to ensure every claim has a fair and thorough review.
Multi-task and work independently and as part of a team.
Demonstrate excellent communication, organization and problem solving
Adapt to change in a fast-paced environment
Join a cross functional focused team with many opportunities for cross-training and skill/career development
If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Analyzes and applies denials to third party carriers in all media types.
Complies with departmental Business Rules and Standard Operating Procedures
Focuses efforts on decreasing the Accounts Receivable, increasing cash, and/or reducing bad debt.
Interprets explanation of benefits for appropriate follow up action.
Utilizes automation tools to verify eligibility, claim status and/or to obtain better billing information.
Creates worklist through Access database and manipulate data to analyze for trends and resolve claims for adjudication.
Reviews and researches denied claims by navigating multiple computer systems and platforms, in order to accurately capture data/information for processing.
Communicates and collaborates with members or providers to evaluate claims errors/issues, using clear, simple language to ensure understanding.
Conducts data entry and re-work for adjudication of claims.
Works on various other projects as needed.
Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Ability using computer and Windows PC applications including the ability to learn new and complex computer system applications – instant message, video conferencing
Experience with Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
Preferred Qualifications:
Some College level classes/coursework
1+ years of experience in A/R, Billing, and Customer Service, Insurance, or Healthcare
Medical terminology acumen and experience
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Strong keyboard and navigation skills and ability to learn new computer programs
Ability to resolve calls, avoiding escalated complaints.
Ability to exhibit empathy and be courteous to callers.
Ability to triage and handle escalated situations.
Ability to work in a fast-paced environment.
Ability to adapt to changes.
Ability to develop and maintain client relationships.
Previous work experience in a fast paced environment requiring strong multi-tasking and problem solving skills
We are seeking a dedicated, organized data entry specialist to join our growing organization. We have the growth potential to offer potential promotions to the right candidate.
In this position, you will quickly and accurately transfer data from a variety of sources, including written and recorded reports.
The successful candidate should have quick typing skills,exceptional attention to detail, and a passion for precision.
Responsibilities :
Typing data directly and accurately Entering data into appropriate fields; databases, records, and files Transferring data from paper formats via computer, recorders, or scanners Correcting and modifying inaccurate files and records Verifying data by correctly checking and comparing source documentation Summarizing data for standardized reports
Requirements :
High school diploma Extensive knowledge of Microsoft Office Suite Excellent verbal and written communication skills Accurate and precise attention to detail Self-directed and able to work without supervision Very good organizational and multi-tasking abilities
The Amplify Data Analytics and Data Governance team is looking for a Data Entry professional. This role will assist various Customer Care and Support departments with manual data entry and manual data cleanup initiatives. To do well in this role you need a very fine eye for detail, outstanding typing skills, and familiarity with excel or google sheets. This is a short term contract position and could be perfect for students or teachers over the summer months.
Responsibilities:
Meet with Team lead briefly in the morning to raise any issues/concerns/roadblocks regarding your task assignments
Coordinate with departmental directors or their managers to gain an understanding of the data entry or data cleanup needs
Manage timeline and set expectations appropriately
Ability to self-manage, set and meet deadlines, and ask for help when needed
Basic Requirements:
At least 18 years of age
Proficient typing (and spelling) skills
Demonstrated knowledge of and skill in word processing and spreadsheets
As a Customer Support Specialist you will be responsible for supporting our dbt Cloud users. The user base is a combination of self-service and enterprise customers who commonly reach out for assistance in getting set up with our product, understanding best practices in using the platform, adopting new features or for help troubleshooting bugs (every product has them!) At dbt Labs, we’re committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds. Whether or not your experience exactly fits the job description below, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway!
In this role, you can expect to…
Respond to tickets submitted by dbt Cloud customers
Adhere to response and escalation SLAs
Help update and create new support documentation
Coordinate cross-departmentally to ensure feature requests and bugs are properly communicated
Become a dbt Cloud expert
Be an active member of the dbt open source community
Work 9am-5pm EST
We are looking for someone who…
Has 3+ years of customer support experience
Has a passion & enthusiasm for helping customers succeed
Is SQL proficient
Is a self-starter & eager to learnHas high attention to detail
Has excellent verbal and written communication skills
Is thoughtful about collaboration and communication with other departments
Has a passion for being an inclusive teammate and involved member of the community
Written and spoken English proficiency
You have an edge if you have…
Experience working with a technical product at a SaaS organization
Knowledge of the git workflow
Worked remotely in the past (this role will be helping build our team outside the US!)
Passion for data analytics
Compensation & Benefits:
Salary: $70 – $90k USD
Equity Stake
Benefits: Office + professional development stipends, unlimited vacation, 401k w/ 3% guaranteed contribution, excellent healthcare, and paid parental leave
What to expect in the hiring process –> Application: Fill out questions with this application. Because this role is heavily text-based (ie chatting through a ticketing system with customers) these text-based responses are an opportunity for you to highlight your written communication skills!–> Phone Screen: A phone call with our Director of Customer Success (30 minute Zoom call)–> Take home task: The task is to read and prepare for a live Slack chat. You can anticipate spending 1 hour preparing.–> Live Slack Chat: Customer Support Specialist (45 minutes on Slack)–> Panel Interview: (45 minute Zoom call each) Customer Support Team Lead Head of Customer Support Engineering Director of Customer Success –> Final Interview: CEO (45 minute Zoom call)
BroadPath is hiring a Training Coordinator to work from home! The Training Coordinator will be tracking adherence to curriculum, attendance to training meetings, coordination of training related tasks, and training tracking, training procedures and reporting. Ensure trainers are focused solely on the delivery of training (delivery, co-training, observing, training preparation, and training coaching). Ensure trainers are delivering the curriculum as designed and that they are continuously improving.
Responsibilities
Coach trainers to provide effective learning facilitation.
Provide support related to training, scheduling training events.
Ensure trainers are kept abreast of training requirements.
Ensure trainers are completing all required tracking.
Successfully complete training for role in which they are responsible.
Conduct training change management. Ensure the maximum effectiveness of staff by implementing coaching programs.
Monitor and report on the effectiveness of training programs and implement remediation programs
Ensure Trainers are completing all appropriate pre-class preparation and course work.
Basic Qualifications
2 years training experience
2 years leadership experience
Preferred Qualifications
Resident Accident & Health Producer license preferred but not required.
Previous successful WAH experienceÂ
Healthcare knowledgeÂ
Experience working with larger classes (20+ people)Â
Compiles data and prepares invoices, bills of lading and credit memos for billing. Compiles amounts due from records such as purchase orders, sales tickets and charge slips.
GENERAL DUTIES & RESPONSIBILITIES:
Processes all billing transactions.
Receives and prepares billing files from a variety of sources to invoice from or upload into billing systems.
Prints and reads computer files or gathers records and reports to compile needed data.
Enters/uploads information into billing system or computes amounts due.
Prepares invoices, listing products and/or services sold and amounts due.
Prepares/processes credit memorandums to indicate returned or incorrectly billed merchandise or services.
Prepares/processes credit forms for clients or finance companies.
Posts transactions to accounting records such as worksheet, ledger or computer files.
Analyzes posted data to determine if billed dollars are comparable in month over month comparison process.
Develops/maintains process documentation for each assigned task.
Assists in special projects.
Reports process flow issues to Billing Supervisor.
Interfaces with internal customer service on customer inquiries.
Performs other related duties as assigned.
EDUCATIONAL REQUIREMENTS:
A high school diploma or GED is required for this role.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of billing principles, practices and processes.
Knowledge of business and accounting principles and practices.
Proficient in the use of basic office equipment and tools as well as applications specific to financials and billing systems/processes.
Skill in data entry.
Works well in an environment with firm deadlines; results oriented.
Ability to multi-task and adjust schedules to meet deadlines.
Ability to work in an organized manner.
Ability to maintain confidentiality.
Ability to communicate effectively verbally and in writing.
Team skills, including the ability to establish and maintain effective working relationships.
POSITION REQUIREMENT:
If working with federal government contract clients, an employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.
A Fortune 100 consumer services organization located in the Nashville area is looking to hire a Payment Support Agent.
Must have at least 1 year of Contact Center or customer service call centere experience and remarkable work ethic. Position is Fully Remote. Ideal candidate will be located in the Nashville area but if not, must be able to work CST time zone.
This is a Fulltime permanent opportunity. Work hours are Monday through Friday during the day! No Weekends! Shifts begin at 6:45 am and end at 6:15 pm. Client determines the shift so MUST be able to work within that time line.
Duties include:
Managing and inputting payment data and answer customer calls. Answer repeat customer calls.
Must have Customer Service and/or Contact Center experience preferably in a Shared Services environment.
Follow-up to ensure customer information is accurate and escalate when appropriate
The CSI Companies is currently seeking a REMOTEMedical Records Specialist for a contract position with one of our clients, one of the largest physician-led healthcare delivery networks in the state United States, a Fortune 100 healthcare provider!
#talenthedis
The REMOTE Medical Records Specialist will be supporting an annual HEDIS Project. The goal of this project is to achieve extraordinary performance that exceeds the expectations of the constituents, customers, and members we serve. In this position, you will work with the Quality and Value Solutions Delivery staff to assist with the 2021 data collection cycle.
The purposes of this role include, but are not limited to:
Market specific data collection efforts
Provider outreach
Medical record collection, identification, and organization
The candidate must be technically savvy and must be able to work without distraction. This is a high production environment, and candidates must adhere to measured productivity requirements.
Responsibilities:
Acts as contract employee working a required 40 hours weekly from January – May, virtually focused on HEDIS® data collection efforts for 2021
Performs duties as assigned by for market specific annual data collection efforts
Demonstrates effective professional verbal and written communication skills in a virtual environment and across time zones
Demonstrates proficiency in Microsoft Office: Outlook, Excel, and Word and similar applications
Manages various data organized within Excel spreadsheets
Conducts claims research, determining correct service location or verifying member history
Performs provider outreach, verifying and confirming provider demographics & medical record requests, both by telephone and in writing
Requests medical records and performs follow up of requests within database tools
Maintains HIPAA standards and confidentiality of protected health information; reports critical incidents immediately
Required Qualifications/Skill Set:
High school diploma or equivalent
Designated workplace inside home (virtual)
Reliable internet connection (virtual)
Strong Communication Skills
Ability to contact providers and request data independently, by telephone and in writing
Experience and confidence with placing outbound phone calls
Proficient in Microsoft Office applications including Excel, Outlook, Word
Solid research skills
Excellent time management and prioritization skills
Results-driven independent worker and self-starter
Comfortable working in a virtual environment and across time zones
Comfortable working with laptop vs desktop
Flexible; self-directed learning approaches and adaptability are key
Highlevel of organization skills, including attention to detail
Able to accept direction, duties and changing priorities as assigned
Preferred Qualifications/Skill Set:
Registered Health Information Technician / RHIT candidates, or healthcare students
Previous experience working in virtual environment
Previous contractor experience
Experience working with HEDIS®
Experience in claims / medical record review / medical billing / medical office
Experience faxing from Microsoft Outlook and RightFax
Experience with call centers
Shift Start/End Time: Example: 8:00am-5:00pm in time zone as appropriate – Flex as necessary after training – Monday – Friday
Ability to commit to entire January – May assignment with no or minimal absences
As one of the most respected and innovative healthcare companies in the world, you will have state of the art training within a compassionate company culture, that will allow you to expand your skillset for the future of your career. When future employers see this experience on your resume, you will be a step ahead of the rest! As the leading health care organization in the United States, this company focuses on advancing health equity, addressing systemic issues that cause health disparities, and closing gaps in care for the most vulnerable populations. This goal cannot be accomplished without their 125 clinicians, 40k customer service, and 30k technologist all serving 142 million individuals.
WHO SHOULD APPLY?
If you have experience as an Administrative Assistant, Clinical Coordinator, Patient Care Coordinator, Medical Assistant, Medical Records Specialist or Health Information, we would love for you to apply today!
Apply to become part of the team that is not only changing people’s lives for the better but changing the health care system for the next generations to come.
About Us
The CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 5 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.
Benefits Offered:
Weekly pay
Medical, dental, and vision coverage
Voluntary Life and AD&D coverage
Paid Training
Opportunity for advancement upon performance and availability
JOB SUMMARY Performs paraprofessional work administering the technical applications of a quality assurance and monitoring system used by QA staff to monitor inbound and outbound calls at a call center facility. Work is performed under general supervision.
JOB RESPONSIBILITIES • Performs user and group account maintenance and administration tasks related to the creation, modification, and management of account/program groups • Coordinates with Operations, IT, and Account Services to provides end user support and troubleshooting related to system and application issues • Provides documentation of corrective action taken related to system and application technical modification • Manages user and group privileges, definition of users and groups, analysis of users/groups hierarchies • Enforces rules related to the analysis, creation, and maintenance of customized call recording and interactions schedules • Creates customized queries for end-user support • Provides problem analysis and resolution in support of existing applications and projects • Administers timekeeping functions via Alorica’s time reporting system
OTHER RELATED DUTIES • Assists IT department in quality monitoring problem resolution • Assists Quality Management Services group in developing/reviewing test plans, relative to new implementations of voice recording and quality monitoring systems
Minimum Education and Experience: • Associates degree from an accredited college or university with major coursework in a MIS, business, IT or a related field (Bachelor’s degree preferred) • Significant experience in quality monitoring • Exposure to telephony concepts and voice recording workflow (preferred)
Knowledge, Skills and Abilities: • High-level understanding of voice recording technologies • Clear understanding of agent administration in CMS • Strong written and oral communication skills • Strong analytical skills • Familiarity of Alorica IT Business Processes
Wisdom Dental is growing and looking for a passionate experienced Virtual Assistant to join our fantastic team. We do things differently! Our focus is on providing a great environment for our patients and staff while giving the very latest and best care to our patients. You would be working in one of the most progressive practices, using state of the art equipment and a comprehensive range of services including complete smile makeovers, implants and orthodontics. You would also enjoy a fast paced and supportive environment where career advancement and training is keenly encouraged. Wisdom Dental has a fantastic staff of dentists, OHTs, Dental Assistants and administration who are passionate about going above and beyond the expectations of our patients and highly supportive of environment.
Responsibilities
We’re looking for energetic, passionate, and confident Virtual Assistants who can help just to:
Participating in the smooth running of all administration operations.
Work together with the support staff team on tasks including:
Client correspondence.
Maintaining internal systems including updating the database.
Email and letter communication
Provide assistance with Client Billing, WIP and Debtors/Creditors control.
Create spreadsheets with large numbers of figures without mistakes
Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested
Perform regular backups to ensure data preservation
Qualifications
Proven experience as an assistant
Good typing skills; Knowledge of touch typing system is strongly preferred
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
Working knowledge of office equipment and computer hardware and peripheral devices
Basic understanding of databases
Good command of English both oral and written and customer service skills
Great attention to detail
High school degree or equivalent
Benefits
Competitive compensation based upon dental assistant and sales/customer service experience
Potential bonus opportunity based on sales and conversion metrics
401k
30+ hour work weeks
Health, Dental and Vision Insurance
Aligner and Whitening Benefit
Collaborative work environment and positive culture
Opportunities to grow within a fast-paced, innovative company
Wisdom Dental is growing and looking for a passionate experienced Data Entry Clerk to join our fantastic team. We do things differently! Our focus is on providing a great environment for our patients and staff while giving the very latest and best care to our patients. You would be working in one of the most progressive practices, using state of the art equipment and a comprehensive range of services including complete smile makeovers, implants and orthodontics. You would also enjoy a fast paced and supportive environment where career advancement and training is keenly encouraged. Wisdom Dental has a fantastic staff of dentists, OHTs, Dental Assistants and administration who are passionate about going above and beyond the expectations of our patients and highly supportive of environment.
Responsibilities
We’re looking for energetic, passionate, and confident Data Entry Clerk who can help just to:
Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
Type in data provided directly from customers
Create spreadsheets with large numbers of figures without mistakes
Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested
Perform regular backups to ensure data preservation
Sort and organize paperwork after entering data to ensure it is not lost
Qualifications
Good typing skills; Knowledge of touch typing system is strongly preferred
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
Working knowledge of office equipment and computer hardware and peripheral devices
Basic understanding of databases
Good command of English both oral and written and customer service skills
Great attention to detail
High school degree or equivalent
Rewards
Competitive compensation based upon dental assistant and sales/customer service experience
Potential bonus opportunity based on sales and conversion metrics
401k
30+ hour work weeks
Health, Dental and Vision Insurance
Aligner and Whitening Benefit
Collaborative work environment and positive culture
Opportunities to grow within a fast-paced, innovative company
We are looking for an organized Social Media Content Manager to lead our social media team in managing all social media platforms.
To be successful as a Social Media Content Manager, you must have excellent knowledge of several social media platforms and have excellent communication skills. A good Social Media Content Manager has excellent planning and time management skills.
Responsibilities
Meet with clients to gauge their needs.
Brief the social media team on the needs of clients.
Delegate specific tasks to team members.
Ensure that team members adhere to deadlines.
Monitor analytics for campaigns.
Provide feedback to clients.
Candidate Profile
Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and Twitter.
Knowledge of analytics tools.
Excellent communication skills.
Ability to multitask.
Excellent time management skills.
Ability to lead a team.
A degree in Communication or a related field.
Prior experience in marketing or social media.
What’s on offer
Competitive Remuneration Package
401k
Health, Dental and Vision Insurance
Flexible Hours
More vacation time
Free fitness/yoga classes
How to apply
We continually review applications, so if you don’t want to miss out, apply today below. Note that we prefer to deal with you directly; we haven’t briefed a recruitment agency on this role and won’t be accepting CVs through any recruitment agency, so please apply directly.
Modd&Laine is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We welcome employees to be their true, authentic selves, without exception and believe individual differences add value to our team. Join our team; we know it will be a life- changing experience!
About the Role:The Quality Assurance Specialist is responsible for assessing the quality of performance for Papa’s Care Center Team Members. A strong candidate will have a proven track record of scoring inbound, outbound customer service and sales teams. Our QA Specialists are responsible for ensuring not only accuracy but assisting in ensuring that we are providing a world-class Papa Experience to our members. Our QA team members should have a passion for what they do and be ready to make an immediate, positive impact on the lives of others. Essential Job Functions:
Essential Job Functions:
Listen to and monitor calls for customer satisfaction, compliance, and QA scorecard processes and procedures
Perform live call monitoring and provide performance data to management teams
Ensure calls comply with internal quality standards and overall consistency in the delivery of “best-practices”
Support the overall Quality Assurance workflow by conducting customer call evaluations.
Collaborate with Quality Assurance Team Leads on best practices through weekly calibration sessions
Follow all applicable compliance and regulatory standards
Have a keen ear for empathy, emotional intelligence, and a passion for improving the customer experience
Great Verbal Communicator with a passion for group facilitation
Committed to supporting a diverse, inclusive, and collaborative work environment
At least two years of call center experience as a team lead, QA Monitor, or similar
Ability to work remotely with limited interruptions
Bi-Lingual preferred but not required
Passion for doing the right thing and helping others
States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate.
Who We Are
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
The Role
The Provider Relations Specialist makes sound determinations on the ability to share in medical bills based on Medi-Share Guidelines, researches diagnoses and treatment plans on bills to ensure accuracy and eligibility, and/or requests information from providers or members to make sound determinations.
Essential Job Duties & Responsibilities
Investigate and determine eligibility of Needs Reservations according to Medi-Share program guidelines
Accurately and efficiently complete all necessary steps to approve or disposition a needs reservation
Review the members’ application (Online Medical Questionnaire) and Needs Reservation to make decisions regarding pre-existing condition and whether the need qualifies for sharing
Facilitate inquiries from providers regarding reimbursement rates
Negotiate on-going and single case agreements
Develop trust with members and providers to ensure long-term relationships
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned
Essential Skills & Abilities
Ability to diagnose complex problems and issues with data not easily understood
Ability to access and research complex medical procedures and terminology
Agility to move between several different computer software systems in order to gather information, research and complete processing of needs reservations.
Communicate verbally and in writing with other departments as necessary to gather proper information to make bill determinations for needs reservations
Ability to read large amounts of data in short periods of time and translate that information to make sound decisions on members’ medical bills
Ability to read and interpret electronic documents such as procedure manuals, medical records, medical bills, legal documents and insurance documents.
Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.
Core Competencies/Demonstrable Behaviors
Manages complexity—Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Decision quality—Makes good and timely decisions that keep the organization moving forward.
Plans and aligns—Planning and prioritizing work to meet commitments aligned with organizational goals.
Ensures accountability—Holds self-accountable to meet commitments.
Optimizes work processes—Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Instills trust—Gains the confidence and trust of others through honesty, integrity, and authenticity.
Education and/or Experience
High School diploma or GED with 1-3 years customer service, including basic knowledge of medical terminology required.
Medical coder or previous processing experience or knowledge of ICD10 and CPT codes preferred.
Incentives & Benefits
We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
Employees are eligible to receive annual incentive pay based on individual and organizational performance.
Some of our benefits include, but are not limited to:
Generous paid time off (PTO), paid holidays, and paid volunteer days
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role! GoodRx is seeking freelance writers to contribute content across a number of health and well-being areas in conjunction with our Editorial team. We’re looking for writers who are passionate about objective research, crafting content that brings health topics to life through engaging storytelling, and helping readers understand their health and healthcare options. You will use your journalism and research expertise to write short and long-form articles that are insightful, empowering, and grounded in scientific evidence. As a well-being freelance writer, you will be joining forces with a team of health editors to develop health and well-being editorial content. Topic areas include, but are not limited to, mental health, nutrition, and disease prevention. Most articles are about 800 to 1,200 words, with pay set at $500 per piece. The number and kind of pieces may vary according to your availability, expertise, and interest. We will initially work on a trial basis and then discuss regular contributions. We require writers to adhere closely to our style and sourcing guidelines, as well as to use empathetic and inclusive language. Experience writing consumer-facing health content is a must. We are open to remote locations.
Skills & Qualifications
Exceptional written English and communication skills
Experience writing for a general consumer audience
Experience following a company style guide
General understanding of SEO Experience interviewing healthcare experts is a plus
Meticulous attention to detail
Ability to work independently and on deadline
Ability to interpret research studies and simplify complex health and research concepts
A passion for making an impact in real people’s lives with meaningful content and information
Requirements
Proven track record of publishing high-quality health content online
Experience covering primary research articles on science/health/medicine
Authorship in an online consumer-facing publication
Please include the following with your application
Resume or CV
A short cover letter outlining your interest and experience writing about health/wellness
A link to your portfolio and/or four writing samples that you think best relate to our scope of work
An estimate of how many articles you can produce each month and your turnaround time per draft
States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate.
Hourly Pay Rate: $17.00
Who We Are
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
The Role
The Processing Support Associate performs document analysis on medical bills, medical records, prescriptions, and related documents and through data entry prepares them to be processed electronically by Medical Bill Analysts. The Processing Support Associate is responsible for accuracy, efficiency and retrieval of data related to medical bills.
Essential Job Duties & Responsibilities
Analyze incoming documents to determine what category they fall under and what workflow they will be routed to
Perform data entry of medical bills, prescriptions, medical records, and other document types
Communicate with other departments as needed regarding missing information needed to process medical bills
Review discrepancies in data received, and perform data verification routines
Interact with other staff on matters affecting data and publications flow and make recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection, and retrieval
Perform other support duties to processing such as re-pricing, provider maintenance, 3rd party, and all other support roles as assigned
Perform daily mail duties such as sorting, scanning, and indexing documents into the document management system.
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned
Essential Skills & Abilities
Strong computer skills – ability to access and research complex medical procedures and terminology
Reading comprehension – ability to read large amounts of data in short periods of time and translate that information to determine document type
Language Skills – Ability to read and interpret electronic documents such as procedure manuals, medical records, medical bills, legal documents and insurance documents.
Reasoning Ability – Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form.
Problem Solving – Ability to deal with problems involving several variables in standardized situations.
Ability to work effectively and independently without supervision
Core Competencies/Demonstrable Behaviors
Decision quality—Makes good and timely decisions that keep the organization moving forward.
Plans and aligns—Planning and prioritizing work to meet commitments aligned with organizational goals.
Ensures accountability—Holds self accountable to meet commitments.
Instills trust—Gains the confidence and trust of others through honesty, integrity, and authenticity.
Situational adaptability—Adapting approach and demeanor in real time to match the shifting demands of different situations.
Education and/or Experience
High school diploma or GED required
Medical coder or previous processing experience or knowledge of ICD10 and CPT codes preferred
Minimum 30 WPM typing speed required
Incentives & Benefits
We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
Employees are eligible to receive annual incentive pay based on individual and organizational performance.
Some of our benefits include, but are not limited to:
Generous paid time off (PTO), paid holidays, and paid volunteer days
Are you looking to advance with Conduent? We are currently seeking to expand the Quality Department to support the USAC account.
Conduent staff members understand the vision, mission, and guiding principles, as well as the quality policies, objectives, and critical processes of the EBBP Program and the strategic and systematic approach that is necessary to achieve them. We achieve excellence by encouraging a quality culture with set standards, well defined goals and clear channels of communication. It is the combined responsibility of all EBBP Program personnel to practice and uphold the program’s quality goals.
This list describes the Quality goals for the EBBP Program.
To provide excellent and timely customer service to both internal and external customers through diligent adherence to our contractual obligations
To continually seek ways to improve the processes and practices that are required to meet project commitments
To provide accurate reporting on a regular and timely basis as requested
To provide transparent and professional avenues of communication with everyone we do business with
Quality Analyst Criteria
Flexible- able to work ANY shift 9am- 9pm(We support ALL SHIFTS) days off WILL VARY based on the monthly QA schedule of deliverables/ will be required to cover other QA teams
Attendance- Pattern of positive attendance in the last 30 days-No pattern of Absences or Tardies. Must be dependable and able to support team at any time(Attendance report will be requested from Supervisor for any applicant)
3 month average Pass Rate must be above 85%
Professional attitude -dress- positive attitude -Team driven
No corrective action Written or above in the last 90 days(includes Policy Violations)
Proficient with Excel spreadsheets and workbooks(able to create and maintain)
Excellent Verbal and Written skills- (Tested real time in interview)
Efficient Time Management skills- accountability for time-sensitive projects/weekly reports
Quality Analyst Responsibilities
Must be able to accurately Audit/Complete/Correct Manual Reviews with 100% accuracy- Content- Grammar-Spelling -Format
Perform Daily call monitoring up to 30 per day(per Monthly Schedule)
Perform Training Lab Call Monitoring/Side by Sides and Manual Review Audits( per class schedule)
Complete Daily Manual Review Audits(up to 250wkly depending on Monthly schedule)
Conduct Supervisor Calibrations and provide Feedback
Conduct Weekly Team Lead Quality meetings for reporting and coaching feedback
Provide Weekly/ Monthly Reporting to Client on Calls Reviewed-Contact Form Accuracy Rate- Manual Reviews/ Inbox accuracy
Assist with call volume or Manual review volume as needed
Able to create and implement processes based on the QASP and SOPs for Quality
Press Ganey currently has an exciting opportunity for multiple Transcription Specialist roles. This is a remote position. This role supports the Survey Data Collection Department.
The Bi-Lingual Transcription Specialist is responsible for typing written comments from surveys into a database program. The individual will be responsible for maintaining an acceptable rate of speed and accuracy when typing comments and meet commenting performance standards.  
Duties & Responsibilities: 
Read questionnaires to determine type of comment.
Inputs written comments from surveys into software according to established guidelines.
1. Sign up.Fill the details and select the language of your choice. We are looking for transcribers for the following languages: English, French, Spanish, and German.
2. Skill Check.For us to assess your transcription skills, you will have to proofread the transcript of a sample file. The transcription guidelines are your friend! Make sure to follow them. You will be allowed to check them during the test.
3. We review your application.If you are a good fit, we will reach out by email.
As a Product Researcher, you’ll do that insane level of research to make a truly well-informed and trustworthy review. No detail is too obscure, no concept too complicated, no product too difficult to research. No matter the challenge, you’re driven to wrestle with the complexity and come up recommendations that our audience will trust.
We use multiple methods to research products. Sometimes, we get hands on and test an entire category of products ourselves for weeks at a time. In other cases, we contact users of those products and ask for their ratings and feedback. And in others, we’ll interview category experts to get their high-level analysis on the space. You should be extremely excited by every one of these methods.
Your Responsibilities
Finding the most important products and services to feature in any business category. Example categories include web hosts, CRMs, project management tools, HR software, etc.
Reading and analyzing hundreds of public user reviews to find the core issues that people care about for any category of products or services. Then going further by digging into forums, buried sites from real experts, and social networks to find the honest truth. Once you’ve found everything, you’ll come up with a rating methodology that allows us to compare products to one another.
Doing cold outreach to real users and getting their ratings through surveys and interviews.
Interviewing category experts to get broader insights.
Testing products and rating products by hand.
Distilling your research into a Research Brief that will be handed off to one of our Staff Writers. Our briefs easily reach dozens of pages in length, some even get to 100+ pages.
Being “on-call” to support our Staff Writers as they use your research to draft the final post. You’ll be collaborating and working with the rest of the team heavily.
Once per week, you’ll have a list of published posts to check and find something to fix like out-of-date info on products.
How to Tell If You’ll be a Great Fit
You absolutely love diving into massive complexity, finding the few threads that matter most, and synthesizing everything into simple recommendations that readers can easily understand.
You believe that many of the best insights are gained by picking up the phone. And you’re not afraid of cold outreach. This is not a role where you’ll do research and analysis completely on your own. You’ll need to reach out and talk to real users to get their insights. You’ll be expected to find and connect with users of all types of business products.
You have a creative and open-minded approach to research. For many categories, you’ll have to come up with unique ways to test products or reach new users. While we have some methods that we use regularly, you should be excited by coming up with new approaches on your own. There will be lots of trial and error.
You have an insatiable drive to learn on your own. We cover a ton of different business categories, many of which you won’t have direct experience with. You should be excited by the challenge of learning the category, becoming an expert quickly, and distilling everything you’ve learned for our readers.
You don’t get bored by researching the same business category for months at a time. You should expect to spend 4-6 months going super deep on a single category like CRMs. You’ll look at every product, every way to segment the category, and put together research that will be used across dozens of posts.
You’re a great communicator. While we aren’t expecting you to write copy for our reviews, your research briefs should be clear and emphasize the most important insights. The quality of your communication determines the quality of the insights in the final post.
You have a knack for empathy. Sure, a spreadsheet can be helpful to see the big picture. But you have a deep belief that the most important insights come from understanding the emotions from real people.
Compensation and Benefits
We believe in paying competitively, towards the top of the market rates.
Health, dental, vision, and life insurance. We cover it all along with your spouse and dependents. We’ve also selected the very best plan available to us.
One-time $1,500 office reimbursement. That means we pay for your equipment, and you get to keep it.
Monthly $300 remote work reimbursement.
3 weeks of PTO every year, and we currently observe 10 US holidays.
Data EntryEnjoy creating spreadsheets and maintaining data? Have strong analytical skills? It is a remote position but you must be in the Nashville area. Our client is looking for 4 data entry professionals to help finish a project! You need to have excellent time management and be self-sufficient. Training will be provided but the ideal candidate will be able to dive right in and perform the task efficiently. Apply today!
ExamWorks is looking for a Clinical Quality Assurance Coordinator to join the team in a REMOTE capacity. This is a Monday-Friday schedule.
The Clinical Quality Assurance Coordinator is responsible to ensure Peer Review case reports are of the highest quality and integrity and in full compliance with client contractual agreement, regulatory agency standards and/or federal and state mandates. This position is required to handle quality assurance questions and provide overall support to the Quality Assurance Department.
Responsibilities
Performs quality assurance review of peer review reports, correspondences, addendums or supplemental reviews
Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations
Ensures that all client instructions and specifications have been followed and that all questions have been addressed
Ensures each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications
Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards
Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report
Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists
Ensures the provider credentials and signature are adhered to the final report
Identifies any inconsistencies within the report and contacts the Peer Reviewer to obtain clarification, modification or correction as needed
Assists in resolution of customer complaints and quality assurance issues as needed
Ensures all federal ERISA and/or state mandates are adhered to at all times
Qualifications
EDUCATION AND/OR EXPERIENCE
Associates degree required
Nursing license required: RN, LPN or LVN
A minimum of two years clinical or related field experience; or equivalent combination of education and experience required
Knowledge of the insurance industry preferably claims management relative to one or more of the following categories: workers’ compensation, no-fault, liability, and/or disability preferred
QUALIFICATIONS
Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages.
Must be a qualified typist with a minimum of 40 W.P.M
Must be able to operate a general computer, fax, copier, scanner, and telephone.
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
Must possess excellent skills in English usage, grammar, punctuation and style.
Ability to follow instructions and respond to upper managements’ directions accurately.
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.
Must be able to demonstrate and promote a positive team -oriented environment.
Must be able to stay focused and concentrate under normal or heavy distractions.
Must be able to work well under pressure and or stressful conditions.
Must possess the ability to manage change, delays, or unexpected events appropriately.
Demonstrates reliability and abides by the company attendance policy.
Must maintain a professional and clean appearance at all times consistent with company standards.
The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist’s schedules can vary based on the need of the branch.
Job Duties:
Enters referrals within allotted timeframe as established; meeting productivity and quality standards as established.
Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.
Accurately enters referrals into appropriate system based on the type of referral obtained.
Works with local branch leadership to ensure appropriate inventory/services are provided.
Assists with other regional team functions, as necessary.
For non-Medicaid patients communicates with patients their financial responsibility, collects payment and documents in patient record accordingly.
Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service.
Answers phone calls in a timely manner and assists caller.
For non-Medicaid patients communicates with patients Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.
Must be an expert at payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
Responsible for working with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process.
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Works with sales team to obtain necessary documentation to facilitate referral process as well as support referral source relationships.
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
Works with verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.
Competency, Skills and Abilities:
Ability to appropriately interact with patients, referral sources and staff.
Decision Making
Analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Excellent customer service and telephone service skills
Proficient computer skills and knowledge of Microsoft Office
Ability to prioritize and manage multiple tasks
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
Requirements
Minimum Job Qualifications:
High School Diploma
One (1) year work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required.
Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.
Medical Report Proofreaders come from all different backgrounds including legal assistants, paralegals, medical scribes, transcriptionists, and more!
This position is 100% remote. Candidate must beavailable to work 8:30a-5:00p or 9:00a-5:30p EST. Office equipment (office phone, screen, keyboard, mouse and virtual desktop) will be provided. In order to work remote you must have access to your own ISP with a router (both the phone and virtual desktop must be plugged in) and a dedicated “office space” where you can set up your work station with desk and chair.
Responsibilities
Performs quality assurance review of IME reports, correspondences, addendums or supplemental reviews.
Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations.
Ensures that all client instructions and specifications have been followed and that all questions have been addressed.
Ensures each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications.
Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards.
Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report.
Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists.
Ensures the provider credentials and signature are adhered to the final report.
Identifies any inconsistencies within the report and contacts the Provider to obtain clarification, modification or correction as needed.
Assists in resolution of customer complaints and quality assurance issues as needed.
Qualifications
High school diploma or equivalent required.
Two years IME experience preferred.
Knowledge of the insurance industry preferably claims management relative to one or more of the following categories: workers’ compensation, no-fault, liability, and/or disability preferred.
Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
Must possess excellent skills in English usage, grammar, punctuation and style.
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.
ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers’ compensation insurance coverages.
ExamWorks offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.
QA Specialist will work for the Manager of Quality and Training under the Service Operations Team at Cohere Health. You will implement quality measurements, scoring, and performance improvement data designed to improve operational efficiency while exceeding industry standards for quality performance. You will provide support to all functions within the Quality department. With a solid foundation in QA, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day QA tasks. Cohere culture is one of partnership and ownership. “Not My Job” doesn’t exist in this position.
What you will do
Audit Individual Operations team members on processes
Meet required audit counts
Coach team members for improvement against quality metrics
Provide reporting on performance and key areas of quality improvement to Sr Leadership
What we are looking for
Experience in the process of Coverage Determinations in Healthcare
The RN Reviewer position is a crucial role in our organization — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.
As an RN Reviewer, you will perform prospective review (prior authorization) admission, concurrent, and retrospective reviews according to established criteria and protocols to determine the medical appropriateness of the clinical requests from providers. You will work closely with Medical Directors and other Cohere Health staff to ensure appropriate cost-effective care by applying your clinical knowledge and critical thinking skills to assess the medical necessity of inpatient admissions, outpatient services and procedures, and provider out of network requests. You will be required to review Commercial, Medicare, and Medicaid lines of business.
You will need to be an agile and comprehensive thinker and planner and be able to work in an environment that is in flux. This position offers the ability to make a substantive mark in simplifying the way healthcare is delivered and contributes to an up and coming company with exponential growth opportunity.
What will you do
Performs medical necessity review which includes: inpatient review, concurrent review, prior authorization, retrospective, out of network, treatment setting reviews to ensure appropriateness and compliance with applicable criteria, medical policy, member eligibility and benefits
Consults with Medical Directors when care does not meet applicable criteria or medical policies
Documents clinical information completely, accurately, and in a timely manner
Meets or exceeds production and quality metrics
Maintains a thorough understanding of the Cohere Health’s provider and member centric focus, authorization requirements and clinical criteria including Milliman care guidelines and Cohere Health’s internal criteria which includes both National and Local coverage guidelines
Identifies Clinical Program opportunities and refers members to the appropriate healthcare programs (e.g. case management, disease management, and other health plan programs)
Collaborates, educates, and consults with Providers, Operations, Product, Implementation, Compliance, Quality, and Health Plans to ensure consistent application of clinical criteria as well as promote the CarePath concept to ensure optimal patient outcome
Maintains a thorough understanding of accreditation and regulatory requirements, and ensures these requirements are accurately followed and Utilization Management (UM) decision determinations and timeliness standards are within compliance
Supports the Plan’sQuality Program: Identifies and participates in quality improvement activities as it relates to internal programs, processes studies, and projects
Performs other duties as assigned.
Your competencies
Strong customer service skills
Flexibility and agility, work well in ambiguous situations, clear understanding of an early stage start up environment
Ability to work cross functionally across remote teams
Collaborate effectively with multiple stakeholders
Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
Strong communication skills, able to effectively communicate in a positive and engaging manner and able to remain calm and professional under pressure
Understand how utilization management and case management programs integrate
Comprehensive thinker/planner with understanding of clinical algorithms, care pathways, and how to effectively manage utilization across the care continuum to achieve optimal patient outcomes
Ability to work as a team player and assist other members of the UM team where needed
Thrive in a fast paced, self-directed environment
Knowledge of NCQA and CMS standards and requirements
Proficient user of MCG guidelines, Care Web QI user a plus
Knowledge of AAOS criteria guidelines is a plus
Proficient in prioritizing work and delegating where indicated
Highly organized with excellent time management skills
Your background
Registered Nurse with active, unencumbered license in the state of residence
Minimum of 3 years of clinical experience.
Utilization Management experience (Required)
MCG certification (Preferred)
Experience working in acute care and/or post-acute care environments
Demonstrated track record of continuous quality improvement
Excellent communication skills both written and oral
Thrives on continuous process improvement, always actively seeking out practical solutions
Understanding that this position is very fluid and the term “not my job” doesn’t exist
Bachelor’s degree (preferred) but not required in the following fields; Nursing, Business, or equivalent professional work experience
Important to know about this role:
This is a 100% remote role, and requires robust internet speeds (above 50 megabytes/second), including the ability to utilize zoom meeting software and to stream video
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Chat and Ticket Customer Support! Do you have a Chat and Ticket Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. Do you enjoy researching technical issues? A private email service is looking for a tech savvy, fast paced, mod contractor who can do simultaneous tickets and live chat support in Zendesk. We need you ASAP! Project Hours:Monday-Friday: 5:30AM – 6:30PM PSTSaturday and Sunday: 7:00AM – 2:00PM PST Commitment:10 hours per week90 days (as needed) Especially Seeking Availability:Tuesday – 12:00 pm – 2:00 pm PSTWednesday – 5:30 am – 7:00 am PSTThursday – 11:00 am – 2:00 pm PSTFriday – 12:00 pm – 3:00 pm PST This is a very intense project at times with a lot of moving parts. Strong researching and troubleshooting skills are required.
Responsibilities:
Responding to customers requiring support with email service
Following approved processes and adhering to client guidelines
Providing thorough and accurate ticket and chat documentation for all interactions
Protecting and promoting client’s brand when communicating with customers
Keeping up to date on all product and support knowledge
Submitting timely shift reports detailing all activity from any shift
Forwarding customer feedback to the client via the proper channels
Assisting customers with advanced technical troubleshooting relating to email setup and delivery
Notifying client of any potential system issues uncovered during troubleshooting customer issues
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
What We Are Looking For:
Familiarity with basic internet mail protocols (POP, IMAP) and their configuration
Proficiency with cloud-based service ticket tools (ZenDesk)
Ability to discuss, and research, technical information with a customer base that is mostly non-technical
Utilizing knowledge bases and other process documentation
Patience and composure at all times when facing customers
Knowledge/experience setting up and using email on many types of devices such as: iOS, Android, PC, Mac
Advanced proficiency with configuring and troubleshooting all relevant email protocols and clients
Positive attitude
Strong work ethic
Critical thinking is a MUST
Typing @ 45WPM or more
Must be able to work independently with no supervision
Reliable and able to assist with last minute shift swaps
WorkSpace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
PC that is able to handle multitasking with upwards of 10 tabs open at a time
Fast and reliable internet
Quality headset
Quiet workspace
Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects.
The Data Entry Specialist for the Implementation Team completes manual data entry projects for use in the FACTS School Information System (SIS) and in Microsoft Excel. This position also includes data entry projects for use in other FACTS internal software platforms. The Data Entry Specialist works with a high level of accuracy and compares data entered with original records to detect errors and correct data. The work is performed according to established methods, procedures and practices.
JOB RESPONSIBILITIES: 1. Utilize the software implementation process to perform data entry projects. 2. Perform time sensitive data entry projects using paper records or non-linear electronic records accurately and efficiently. 3. Enter or correct demographic and academic information in various platforms provided by schools or from Data Conversion and assigned by members of the SIS Implementation Team. 4. Work all projects with attention to detail and compare completed data entry work with original documents for accountability. 5. Communicate and coordinate work efforts with the Implementation Team including answering questions, as well as providing clarification and timeline updates on projects. 6. Communicate with customers to resolve issues with data. 7. Can identify and explain discrepancies in data received in order to prevent transferring incorrect information into the SIS. 8. Advise Implementation Team members of issues related to data concerns and follow all PII and documentation handling in accordance with company policies and procedures. 9. Contribute ideas and feedback during team meetings that add or enhance efficiencies to projects or processes within our business.
EDUCATION: High School Diploma.
EXPERIENCE: Minimum of two years’ experience in data entry.
COMPETENCIES – SKILLS/KNOWLEDGED/ABILILTIES: 1. Above average computer skills using Microsoft Word and Excel. 2. Capable of navigating corporate human resource and learning management software and websites. 3. Ability to prioritize and manage time to complete multiple project deadlines daily. 4. Above average proofreading, editing, and grammar skills. 5. Capable of demonstrating professional etiquette in verbal and written communication. 6. Ability to work with confidential data in a responsible manner as defined by company policies. 7. Follow all Work At Home Agreement bullets including providing a dedicated, safe, secure workspace free from distractions. 8. Effectively work in a team environment interacting verbally or in person, as requested, with other employees. 9. Flexible and willing to learn new tasks as requested. 10. Flexible to accept any data entry project with instructions from team members and other departments.
Our Document Specialists are the key drivers of our field services and operations. They are the team members that act as the crucial coordinator between our customers and our field agents to ensure that all orders are performed timely and accurately. The Document Specialist reports through their Team Lead to the Fulfillment Manager as part of the Operations group.
Salary for this role is hourly market rate.
About InfoTrack
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We’re global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
As a highly ambitious company, we know that our people are critical to our success. That’s why we’re passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you’re smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
Responsibilities
Continuously enter and facilitate data, including new assignments, updating, notifying customers of court rejections, and closing orders
Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness
Prepare/review legal document orders of urgent or special nature for filing with the courts
Know document requirements and filing and fee procedures for the California Superior Courts and federal circuit courts
Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required
Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers
Requirements
Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial
Legal /Litigation Background – 1-2 years (or more) of legal/litigation support or similar experience(California experience preferred)
Problem-Solving and Poise – ability to multi-task and problem-solve; also, exercise patience and remain calm in stressful situations
Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making
Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus)
Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well
Communicator – strong verbal and written communication skills
Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus
Must reside in the United States
Benefits
What sets InfoTrack apart?
Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!
We offerFlexibility. Work from home, an office, or a mixture of the two—wherever you’re happiest and able to do your best work.Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.Work with a knowledgeable, high-achieving, experienced, and fun team.Be part of a culture obsessive about learning, development, and career growth.Learn more about life at InfoTrack on our website.
Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. We are seeking innovative thinkers and creative problem solvers who are interested in making a contribution to improving healthcare and want to be part of a team that is expanding rapidly and providing opportunities for career growth. If you want to make a difference and contribute to the improvement of healthcare payment integrity, consider an opportunity to join our healthcare recovery team as a Payment Accuracy Specialist.
For the safety of our employees and those considering employment with Cotiviti, we are currently conducting all interviews virtually. In addition, the majority of the Cotiviti team is currently working remotely, and we are onboarding new hires remotely as well. As we monitor the pandemic, these arrangements may change and we will update accordingly.
What does it mean to be a Payment Accuracy Specialist?
Our healthcare recovery specialists are passionate about what they do. They are experts at reviewing, discovering, validating large amounts of data and delivering results and insights for our clients. Our audit teams recover billions of dollars in incorrect payments for our clients each year. This position is a key role where you will learn from an elite team of recovery professionals, expand your skills, discover your strengths, and begin an exciting career.
What does this role offer in regards to career development?
“For someone who is looking to learn an industry quickly, and be given opportunities to advance and grow rapidly, there is no better place than Cotiviti Healthcare. This role is really is a springboard; you learn our business and are coached on how to make more impact each year, with opportunities for advancement constantly available.â€
“The more dedication and passion you put into your work, the more you will be rewarded in return.â€
“I really like being a part of a team that encourages collaboration, but also really gives me the room to work independently.â€
“I enjoy seeing how much money I am responsible for recovering for our clients. I get to put my naturally competitive nature to the test.â€
Key Responsibilities:
Solve problems by identifying errors and overpayments for our healthcare clients
Use your creativity to help generate new ideas for claim concepts and recovery opportunities
Learn and use multiple computer software, systems and technology
Achieve excellence by meeting and exceeding audit team goals and quality measures
Serve clients by responding to questions or inquiries.
What we are looking for:
Bachelor’s degree preferred OR at least 1 year of relevant experience (healthcare billing, claims, auditing, reimbursement or data analysis)
Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred
Strong interest in working with large data sets and various databases
About The Position As a double, you will be the sole Executive Assistant of several clients ideally based in your timezone. Our clients are mainly entrepreneurs, C-levels, or investors looking for real business partners to help them achieve their best work and win back time in their day. Their requests vary from inbox management to scheduling, travel planning, research projects, and other administrative tasks. – This is a 1099 – Independent Contractor position and does not include benefits- Hourly compensation starts at $21.00 per hour and increases based on your years of relevant experience and your geographical location- All work is fully remote, assistants need to be based in the United States- Executive Assistants are available from Monday to Friday, at least 15 hours per week and up to 35 hours per week- Executive Assistants are available to respond to new messages and requests from their executives within 2 hours of receiving them during business hours
About You You are an exceptional Executive or Administrative Assistant who: – Has a college degree and at least 2 years of experience in Executive Assistance (freelance + remote experience preferred) or at least 5 years of Experience in Executive Assistance without a college degree- Is passionate about helping executives perform at their best- Is fully proficient with the Google Apps, Microsoft Office Suite, and can quickly pick up new software tools- Has impeccable time-management and communication skills (written + spoken)- Thrives in dynamic environments and focus on continuous improvement- Wants to join the Double movement and engage with the community Benefits & Perks – A community of experienced EAs to get coaching and support in achieving your professional goals- Hourly compensation starts at $21.00 per hour and increases based on your years of relevant experience and your geographical location- Autonomy to determine which executives you support, and the flexibility to determine your own work schedule- Performance incentives- Paid training & tools from our team of experts- Opportunities to evolve in the organization
Responsible for evaluating the quality and accuracy of voice signatures/authorizations and other recorded calls.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Search for and export call recordings containing voice signatures and save said voice signatures in designated folder
Listen to recorded voice signatures to confirm validity
Correct any inaccurate customer information in the CRM system
Conduct internal test calls and provide feedback via written reports
Evaluate and score recorded calls based on various criteria (e.g., compliance, accuracy of information provided to the customer, accuracy of information entered on the application, professionalism, etc.)
Communicate quality review results to Quality Assurance Supervisor and Sales Team Leaders
Attend training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needs
Search for, export, and send call recordings to the Quality Assurance Supervisor on an ad hoc basis
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Proficient in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail
Must possess effective verbal and written communication skills
Thorough knowledge of correct English usage and demonstrated ability to use appropriate spelling, grammar, and punctuation
Effective organizational and time management skills with the ability to work under pressure and adhere to deadlines
Ability to successfully complete HIPAA certification annually
High degree of dependability and motivation
Ability to work independently as well as in a team environment
Demonstrated integrity within a professional environment
Desired Skills:
Bachelor’s degree or, in lieu of degree, equivalent education, training, and work-related experience
1+ year of experience in the insurance industry OR experience in a call center environment
The Administrative Data Entry Team Lead is Work From Home Flexible in the Pacific Time Zone. If in close proximity to a Frasco office, this individual has the option to work or from one of our office locations post COVID.
Administrative Data Entry Team Lead Responsibilities:
Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff in the department.
Oversees the daily workflow of the department.
Contributes and participates in constructive and timely performance evaluations.
Contributes to discipline and termination of employees in accordance with company policy.
Oversight of receptionists
Duties/Responsibilities:
Through management, oversight, review, and training, ensures data entry services are completed in an accurate, efficient, and timely manner.
Ensures confidentiality and security of sensitive data and reports including personnel data, subscriber personal data, and financial data.
Serves as a liaison between data entry and other departments, assessing current and future data entry needs and ensuring proper staffing to address those needs.
Researches, recommends, and implements new methods, procedures, policies, and services.
Nelnet is a student loan servicer that’s grown into a fiber internet pioneer, real estate investor, and software provider. But that’s just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.Job Requirements:1. Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy. 2. Contribute to Continuous Process Improvement. 3. Ensure integrity of data and information. 4. Validate and update information in the Loan Servicing systems. 5. Review prior lender service and payment histories. 6. Staying updated on company and department communication, emails and procedures. 7. Attending team meetings and required trainings. 8. Completing corporate trainings and quarterly meeting with leadership 9. Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved) 10. Working required overtime as needed. EDUCATION: High school degree or equivalent required.EXPERIENCE: 1. 1 – 2 years customer service experience and/or general work experience preferred. 2. Knowledge of Loan Servicing and/or Originations systems preferred.COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. Service Excellence 2. Oral communications 3. Written communications 4. Teamwork 5. Accuracy/Attention to Detail 6. Working with MS Office 7. Business Math 8. Problem Solving 9. Managing Multiple Priorities 10. Basic Computer skills
Clark Associates, Inc. is looking for a dedicated and professional individual to join our Accounts Payable team. Reporting to the AP Team Leader, this position will be joining a fast paced, high volume AP department that is part of a large and growing company. This position will primarily be remote, with occasional in office time. We offer flexible working hours, work/home life balance, and competitive pay. There are potential growth opportunities both within the AP department and other areas of the company for the right individual.
Key Responsibilities Initially:
Within Invoice Management Software
Verify invoices for completeness
Obtain approvals from appropriate departments
Ability to handle a high volume of invoices timely/accurately
Within ERP System
Ability to accurately transfer data from Invoice Management Software
Vouch invoices against purchase orders
Code expense invoices to various GL accounts
Within Email Management Queue
Respond to vendor inquiries
Respond to internal inquiries
Maintain high level of service standards
Reconciling vendor statements
Essential Knowledge and Abilities:
Strong interpersonal skills to work well with internal and external customers
Excellent written communication skills
Comfortable with technology
Proficiency in Microsoft Excel
Excellent organizational skills and attention to detail
Ability to work accurately within a fast-paced environment
Ability to work independently, as well as, part of a team
Preferred Education/Experience (not required):
Associates Degree or higher in Accounting or related field (not required)
Prior accounts payable or data entry experience preferred (not required)
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Content Moderation! Do you have a Content Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. Rare Opportunity to Join the Gaming-Related Moderation Project for a New Launch! ModSquad is seeking content moderation gurus for a new mobile launch, reviewing a queue of content for escalations and discipline.
What does a work-from-home Data Entry Agent really do? You’re tech-savvy with a passion for working with data and conducting research. You’ll focus your energy on credentialing medical providers for our clients’ insurance networks. We’re looking for top-notch people with coachable attitudes. This is a full-time role paying $14 per hour starting immediately.
As a Remote Data Entry Agent you will be responsible for:
Research — conducting internal, or online, research into verifications
Tech Savvy — accurately managing and updating online databases
Healthcare Interest — becoming an expert on requirements and processes for credentialing medical providers
Outreach — making outbound calls to validate the information
Why we think this job is great:
It’s a remote full-time, 100% remote position where you’ll work from home
You’re part of a fast-paced NYC startup culture
You’ll have clear goals and the training resources you need to deliver
What are the requirements:
Superior customer service skills and attention to detail
You’re tech-savvy and comfortable working with multiple systems
Well developed multi-tasking and time management skills
Ability to work independently or as an active member of a team
As a result of our ongoing growth, we are seeking a Part-timePayroll Specialist to add to our team. The resource we are seeking will assist in coordinating and processing payroll for clients located on the West Coast and should be comfortable and be able to communicate with clients during pacific time.
JOB REQUIREMENTS:
Minimum of 5 years’ experience as a payroll specialist or payroll accountant
Experience processing payroll for organization with 100+ employees
Exposure to multi-state payroll is a plus
Experience with ADP WFN required
Experience with other payroll platforms a huge plus
Excellent Excel skills
Required competencies include attention to detail, demonstrated ability to multi-task and balance multiple projects / payrolls at once, comfort with numbers, problem solving ability and the ability to operate in a highly confidential setting
We’re passionate about guiding customers to success using Buffer’s products as well as helping them hit their social media goals. We’re looking for new members to join our Customer Advocacy team and help our customers get the most out of the entire Buffer platform.
For this role, we are hiring 1 teammate in GMT +7 to GMT +13. Sorry, but we CANNOT consider folks outside those timezone ranges, even those willing to work off hours or from another location.
If you do not live in those ranges but are still interested in being a Customer Advocate, we encourage you to check back at a later date for future roles!
Full-time · Remote Buffer is an equal opportunity employer with teammates all around the world. Our team is made up of individuals who hail from startups to the theatre – we value diverse and non-traditional backgrounds, and encourage all those who are interested in joining the journey to apply. We’re aligned through Buffer’s values, and we celebrate our unique differences. We value creating a diverse and inclusive work environment and are actively working on building a culture where under-indexed groups are truly welcomed and can flourish.
As the Payroll Specialist, you’ll be the person in charge of the daily operations of payroll and being the front line person assisting employees with their questions about all aspects of payroll. You will act as an internal customer service expert, working with all employees to ensure they are paid in a consistent, correct, complete, and compliant manner. You will grow the team in a rapidly changing, high-growth environment, and work between the People and Accounting teams to make AvantStay a leader in employee experience.
What you’ll do…
Prepare and process semi-monthly payroll using Trinet and Rippling payroll for hourly and salaried employees, ensure each payroll run is consistent, correct, complete, and compliant
Prepare payroll related journal entries and reconciliations
Process and reconcile semi-monthly funding of benefit providers
Perform reviews to ensure payroll is compliant with established controls
Support the Workers Compensation and 401(k) audits
Work with vendors and cross-functional partners
Correspond as the first point-of-contact with all employees and vendors on any questions related to payroll, taxes, deductions, or earnings
Perform employee on- and off-boarding following a consistent checklist for each process
Ensure that HRIS Systems are current and up to date
Maintain the employee files and ensure they are accurate and up to date.
Oversee and perform material work related to regular payroll activities, including Open Enrollment, I-9 reporting, and 3rd party audits
Serve as a resource on payroll issues, effectively communicate policies, and explain processes and procedures.
What you’ll bring…
4+ years of payroll, HR, and benefits experience
Strong knowledge of payroll/HR technical systems
Analytical, problem-solving and organization skills
Attention to detail
Strong communication skills; verbally and written
Outstanding customer service skills
Organized, analytical, and superior attention to detail
Positive and flexible attitude with great follow-through skills
Proven record to adapt to changing priorities and meeting strict deadlines
Proficiency in MS Office Suite with intermediate skills in Excel including VLOOKUP, if functions, pivot tables, etc.
Perks and Benefits…
Salary: $65,000 -$80,000 Base + Performance Bonus + ESOP
Benefits and Unlimited Paid Time OffT
Team bonding and off-site events
Complimentary and discount stays at AvantStay properties
The Recruiter-SS is responsible for in-bound, active candidate processing which involves reviewing and screening candidate applications from a variety of sourcing channels and presenting the most qualified to be interviewed by the client. The Recruiter-SS may manage an individual requisition load, working directly with the Hiring Manager from discovery intake to offer negotiation or form part of a sourcing team, supplying active candidates for requisitions managed by the IBM Talent Acquisition Business Partners. They will act as the first point of contact for active candidates and will be able to convey the client’s EVP and talk knowledgably about the company, industry and role opportunity.
Responsibilities:
May participate in the role discovery meeting with Hiring Manager and agrees delivery expectations, timelines and sourcing strategies
Use screening and selection criteria to identify qualified active candidates against prescribed scoring criteria via resume review, pre-recorded interview, scripted interview, or a combination
Notify relevant candidates within the ATS/CRM on opportunities
Acts as a brand ambassador to engage active candidates and retain their interest in the client’s company
Screens and submits candidate short-lists to the Hiring Manager or TABPs and provides requisition status updates as required
Reviews the relevant strength and size of the candidate pool to determine with the TABP if additional sourcing activities are required
Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
Keep systems accurately updated as required.
Required Technical and Professional Expertise • At least 1-year experience of working in a faced paced environment such as call/customer service support center • Good working proficiency in computer skills and MS Office • Fluency in English
Preferred Technical and Professional Expertise• At least 1 year of recruitment experience, with screening expertise in either an in-house, RPO or agency role.
Piper Clinical Solutions is seeking motivated candidates for a HealthcareClaims Auditor opportunity for a well-known health care organization in the area. The Healthcare Claims Auditor will be responsible for leading quality reviews of work and making suggestions on process improvement in the department.
This position is fully remote.
Responsibilities for the HealthcareClaims Auditor:
· Responsible for conducting quality reviews
· Identifying gaps and common errors in quality reviews and make suggestions on process improvement
· Conduct routine review of quality programs to ensure regulatory requirements are met
· Provide detailed feedback to Associates and Operations Management departments on findings and report results of common errors
· Conduct quality reviews and maintain all documentation for audit purposes
· Assist in all projects regarding changes in policies, procedures, benefits, or system upgrades
· Other duties as assigned
Requirements for the HealthcareClaims Auditor:
· 1+ years of experience working in quality review, quality assurance or process improvement in healthcare/clinical setting
· Medicare, Medicaid, CMS Coverage Experience a plus
· Associate Degree in healthcare, science, or related field preferred (HS Diploma, GED)
Compensation for the HealthcareClaims Auditor:
· Salary up to $52,000 based on meeting of requirements
· Full Benefits: Health, Dental, Vision Insurance, 401K
The Administrative Data Entry Team Lead is Work From Home Flexible in the Pacific Time Zone. If in close proximity to a Frasco office, this individual has the option to work or from one of our office locations post COVID.
Administrative Data Entry Team Lead Responsibilities:
Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff in the department.
Oversees the daily workflow of the department.
Contributes and participates in constructive and timely performance evaluations.
Contributes to discipline and termination of employees in accordance with company policy.
Oversight of receptionists
Duties/Responsibilities:
Through management, oversight, review, and training, ensures data entry services are completed in an accurate, efficient, and timely manner.
Ensures confidentiality and security of sensitive data and reports including personnel data, subscriber personal data, and financial data.
Serves as a liaison between data entry and other departments, assessing current and future data entry needs and ensuring proper staffing to address those needs.
Researches, recommends, and implements new methods, procedures, policies, and services.
Monitor and respond to comments on our client’s social accounts on behalf of our clients, using their unique, brand voice
Enforce the online community safety and usage policies across multiple content areas and ensure that guidelines and rules are followed.
Create engaging responses that encourage participation and the development of user-generated content to ensure that the online community is achieving its goals.
The Perks:
100% remote work from home – no commute to the office
Bring your job wherever you go – all you need is a reliable internet connection and laptop
Work with a diverse group of individuals – we’re global and so is our workforce
You get to share your knowledge with our client’s customers
All this plus a great compensation and benefits package!
Qualifications
Exceptional written communication skills.
Can demonstrate experience with social media tools and work with online community tools such as forums, blogs, user-generated content.
Have substantial knowledge of the Internet including following current trends.
Experience writing, editing, and creating engaging content in the social media space using brand voice and following established guidelines
Exceptional customer service skills with the ability to adjust written tone and voice to match each customer
Experience with and knowledge of all social platforms
High-speed internet connection (no data restrictions)
PC/laptop or Mac: Processor of 2 gigahertz (GHz) or faster. RAM: 6 gigabyte (GB)Display: 800×600, Camera (built-in or external), Headset with microphone, Operating System: Windows 8.1 or higher – For Macs, OSX 10.9 or higher Browsers: Chrome / Firefox / Safari / Opera / I.E. Anti-virus: Windows Defender or Mac Security Updates.
As a Pharmacy Associate – Data Entry & Processing, you will be responsible for the accurate reading, interpretation of, and data entry of all prescriptions into the computer system. Additionally, you may be responsible for secondary billing and troubleshooting third party rejections.
Translate prescriptions filled out by the prescriber and enter information in the patient’s profile in accordance with state regulations.
Use multiple computer systems to enter prescriptions, obtain pharmacy orders, compare to order received, and produce prescription labels.
Quality assurance, prescriber, and patient outreach in case of contraindications, drug interactions, and resolution of third party rejections.
Requirements:
You must be located in the state of New York.
You have a High School Diploma / GED.
You have 1.5+ years of experience as a pharmacy technician within a mid-high volume pharmacy (retail, mail order, specialty, or long term care).
You are proficient with a computer and Windows PC applications and are able to navigate and learn new and complex computer system applications.
You are familiar with general pharmacy terminology (SIG codes, brand, and generic names of medications).
You are punctual and possess strong attention to detail, outstanding communication skills, and an ability to excel in a team environment.
You have a reliable computer running Windows 10 with audio/video capabilities and internet speeds of at least 100 Mbps to be able to work remotely.
You are available and comfortable working afternoon/evening shifts + rotating weekends.
About You:
You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates and you give and get all the facts making it easy for others to make decisions.
You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You’re a magnet for team members looking to get better and be successful.
You work hard and want to have fun while you do so. You celebrate wins and remember to enjoy the journey as we build something iconic.
You can work both fast and right and don’t view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome.
You thrive on being pushed and challenged. You communicate effectively both in written form and live / on your feet – you are not fazed by tough questions in the moment.Â
You strike the right balance of putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.
You operate like an owner & expect others to as well. You take personal responsibility and value personal responsibility in others.Â
You check your ego at the door. You are interested in finding the right answer vs. always having the right answer.
The Registrar supports school administrators by processing requests for both new enrollments and withdrawals, maintaining student files and records that are both clerical and academic in nature, performing routine administrative duties and facilitating communications with various stakeholders.
Essential Functions, Duties and Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Requests and tracks receipt of records for newly enrolled students; prepares mass data imports for new students within prescribed time frames;
Processes student withdrawals; fulfills records requests for withdrawn students within prescribed time frames;
Processes parent contact and data information changes;
Maintains K12 and state student-databases;
Creates and maintains student cumulative files and other student records; audits for accuracy on at least an annual basis; establishes and maintains secure access to student records; ensures proper disposal of student records.
Serves as primary point of contact for prospective/newly enrolled/existing families, teachers, staff, and other schools in regards to accessing student information and records;
Assists in routine administrative duties including: preparing and maintaining transcripts and records release forms; preparing progress reports; preparing state testing (as needed); and preparing school-wide mailings;
Assists counselors in verifying graduation requirements and credits earned, as applicable;
Assists with national K12 efforts in training, process enhancement, etc.; facilitates communications between local schools, K12 and school districts as needed;
Ensures school personnel complies with the Family Educational Rights and Privacy Act (FERPA);
Supports and participates in clubs, extra-curricular activities, and summer programming;
Coordinates graduation.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing
Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and
Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Minimum Required Qualifications:
High school diploma or equivalent AND
One (1) year of related work experience OR
An equivalent combination of education and experience
Certificates and Licenses: None required.
OTHER REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES:
Excellent organizational and time management skills
Strong written and verbal communication skills
Professional experience using Microsoft Excel, Word, and Outlook
Experience using search engines (internet) for research
Experience using a student information system and/or other type of database
Detail oriented, able to identify errors in student data and information
Able to multi-task, get tasks done quickly and accurately
We are looking for a focused data entry clerk to continuously update our company’s databases. The data entry clerk will liaise with and follow up with employees within the company as well as with customers to collect information. The data entry clerk will capture the data into relevant databases in a timely and accurate manner. You will identify and correct errors, and swiftly bring them to the attention of relevant parties where necessary.
To do well in this job, you should collect information and capture data promptly to ensure the business’ databases are current to accurately reflect its developments, updates and transactions. Top candidates will be focused, diligent, energetic and have good people’s skills.
Pay: $18.00 – $23.00 per hour
Data Entry Clerk Responsibilities:
Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
Scanning through information to identify pertinent information.
Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
Creating accurate spreadsheets.
Entering and updating information into relevant databases.
Storing hard copies of data in an organized manner to optimize retrieval.
Handling additional duties from time to time.
Data Entry Clerk Requirements:
High school diploma.
1+ years experience in a relevant field.
Good command of English.
Excellent knowledge of MS Office Word and Excel.
Strong interpersonal and communication skills.
Ability to concentrate for lengthy periods and perform accurately with adequate speed.
Proficient touch typing skills.
Remote opportunity:
This position can be done entirely remotely as long as the team member has access to a fast, reliable internet connection and a dependable cell phone connection. A quiet/uninterrupted work space will be needed as well.
Join our well-established, vibrant and growing ecommerce company remotely in this exciting role as Paid Search Strategist. This position is one of the most analytical and strategic roles in our organization. In it, you will be responsible for continually optimizing paid search campaigns for our ecommerce site. Our ideal candidate has a passion and expertise for paid search, clever strategy, innovation and achieving big wins.
What You Will Do
Architect and execute effective paid search strategies to increase total sales gross profit after ad costs
Manage bids using best-in-class match type strategies, campaign settings, demographic targeting, remarketing, custom audience lists, and custom-built automation
Own day-to-day management including campaign building, expansion, optimization, testing and experimentation, etc.
Research keywords and perform competitive analysis
Extract tangible insights from large data sets
Recommend landing page strategies and consult on landing page planning and optimization
A/B test campaign variables to increase the efficiency of campaign budgets
Administer bid management tools
Stay current on search marketing industry trends and best practices
Requirements
History of successfully managing paid search campaigns of $100K+/month
Google AdWords certified
Intimate knowledge of Google Analytics
Strong skills with Excel pivot tables and vlookups
Strong analytical thinker
Friendly, positive, optimistic and results-oriented
Benefits
Group Healthcare, Health Savings Account
401k retirement plan
Paid vacation and paid holidays
Commuter benefits
Challenging and fulfilling work in a positive, optimistic results-oriented work environment
Competitive wages and a monthly gain-sharing bonus based on revenue growth
Paid educational and professional development training
Work-from-home (remote) or in-office position, your choice, even after COVID19 is resolved
Attractive and comfortable loft office with large windows and lots of natural light
Office: Coffee and snacks for energy, open beer tap in afternoons, nap rooms to revitalize
In this role, you will perform highly-detailed, data-heavy bookkeeping and accounting work on a rotational basis with our full-time Staff Accountant. This position will continue to work remote even after COVID.
Responsibilities include:
General bookkeeping/G/L and transaction entries
Accounts Payable
Correct vendor billing/receiving errors and/or follow-up with vendors for resolution
Sales tax accruals and posting of payments
Daily bank balance review
Inventory item receipt vs P.O. vs invoice review
Processing hours, PTO, bonuses, etc for processing by third party payroll provider
Assisting with the management of payroll tax accounts
Intercompany reconciliation
Financial statements and accruals
Bank, credit card, and other reconciliations and postings
Month-end close activities
Order auditing and chargebacks
Ad hoc accounting projects & reports
About You
You have a strong desire to get the numbers right. You are extremely detail-oriented and double check your work. You love math and accounting and following processes. You can work with others in a collaborative manner and work with vendors and customers and other functional areas when needed to get accounting transactions or payment processing issues corrected.
Requirements
Extremely detailed
Associates degree or more advanced degree in accounting preferred
2 or more years of bookkeeping experience
Managerial accounting experience is a plus
Ability to work collaboratively
Timely and dependable
Excellent at math
Strong cognitive problem solver
Microsoft Excel Skills
Knowledge of Quickbooks and Netsuite preferred
Friendly & optimistic
Benefits
Competitive wages and a monthly gain-sharing bonus based on revenue growth
Group health insurance plus health savings account, retirement savings plan, paid time off
Work-from-home, even after COVID-19 pandemic is over
Paid educational and professional development training
All computer equipment and training will be provided
In this position, you will help our teams achieve consistent service that wows our customers by reviewing customer interactions and holding the team accountable to high performance standards. You will grade interactions with customers to determine if customers received genuinely helpful service. These call and chat reviews help our team to improve through feedback and accountability. Your assessments and helpful comments will allow team members to grow and thrive within their roles and will help give our customers great experiences.
1. Review inbound and outbound calls for teams for quality assurance according to our metrics
2. Research account activity to ensure proper completion, follow up, and communication.
3. Review chat logs for team members for quality assurance.
4. Audit data and system reports for discrepancies, identifying and reporting anomalies
This is a fully remote position. This is not a flex-time position – it is consistent dedicated work during scheduled hours.
Requirements
Ability to make thoughtful decisions
Active listening skills
Appreciation for research
A good balance of left and right-brained thinking
Can hold people accountable to high standards
Strong attention to detail with a precision-mindset
Must have high-speed internet, a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)
Benefits
Competitive compensation
Group health insurance including health savings account; options for dental and vision insurance
401k with company match
Paid time off
Work-from-home position, even after COVID-19 pandemic is over
We are looking for an experienced Freight Auditor & Billing Administrator to join our team. This role entails problem solving and researching issues on a daily basis. You are analytical, well-organized, have excellent communication skills, and comfortable with paperwork. Knowledge of shipping/receiving procedures and/or transportation industry is preferred.
Responsibilities
Billing operations activities
Proper, timely and accurate processing of shipment billings
Dispute discrepancies with freight carriers
Research and resolve issues
File claims with carriers for loss, damage and late deliveries
Assist in identifying and improving service and operations related issues, including accurate and timely data entry
Work with cross-functional internal teams
Build and manage carrier relationships
Requirements
Proven experience as Freight Auditor & Billing Administrator or equivalent position
Demonstrated success in problem solving
Outstanding communication and people skills
Excellent communication skills
Skilled with using computers, including Excel
Benefits
Competitive salary based on experience
Monthly gain-sharing bonuses tied to revenue growth
Group health insurance plus health savings account, retirement savings plan, paid time off
Paid educational and professional development training
All computer equipment and training will be provided
Press Ganey is looking for an Operations Support Specialist to join our team. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator. We are looking for Pacific-Time (PT-timezone) candidates only.
Responsibilities:
Monitor CRM software, Customer Support email, responding promptly to user inquiries
Perform first-level core troubleshooting and triage on software problems for internal and external users
Monitor ticket queue volumes and work with team to ensure SLA’s are met
Perform client specific tasks on both a daily and ad hoc basis
Update and maintain accurate client data; including but not limited to data scrubbing, importing and exporting data, and manual changes
Manage manual and automated submission process through the internal dashboard for multi-location clients (data used for Internet Yellow Pages).
Manage tier 1 location data updates and errors on search engines & directories
Work closely with all departments within the company to resolve any software issues
Provide support for Production Operations, validate software releases, ad hoc requests and update client webpages through our dashboard
Provide light training for internal and external users on an as-needed basis for our applications
Assist in identifying trends in continuing software or systems problems and implement new processes as needed
Document user problems, resolutions, and new solutions for future reference using CRM tools and resources
Evening, weekend and/or holiday work may be required
Minimum Qualifications:
Ability to analyze and triage issues
Knowledge of computer & technology products
Analytical & organizational skills with very strong attention to detail
Strong MS Excel skills
Excellent writing & communication skills
Ability to multitask in fast-paced dynamic environment
Customer-facing experience desired
Knowledge of web development desired, but not required
Bachelor’s degree preferred
Preferred Experience:
Data Entry: 1 year, bonus for advanced Excel skills
GetThru is hiring Dialer Monitors to help administer the backend of the ThruTalk calling platform. This is a temporary, part-time, hourly position through November 30, 2021. This is a W-2 based position.
What a typical day looks like:
The Dialer Monitor job is done from home. Dialer Monitors typically work 2 or 2.5 hour shifts to provide coverage while the dialing service is open for calls. Dialer Monitors can work up to 8 hrs per day provided they have breaks between shifts. We use a pick-up shift system so Dialer Monitors have a high degree of control over when they work. Open hours are 10am ET / 7am PT until 11:30pm ET / 8:30pm PT 7 days a week. Busiest times are weekday evenings and weekends.
Most of our tools are browser-based web applications so it helps to have familiarity with those. During a shift, large lists of numbers will appear on the Dialer Monitor’s screen and they need to be clicked away as quickly as possible. It is important to be exactly on time so switching shifts goes smoothly and no clicks are missed. Dialer Monitors cannot move away from their computer during their 2 hour shift. It can be a bit intense to click for long periods of time which is why the shifts are capped at 2.5 hours.
Job Requirements:
Reliable internet
Laptop or a computer and a mouse
Ability to work non-traditional hours (nights and weekends) that increase around key peak election cycle dates
Ability to work from home
Open communication on shift
Helps but not required:
Experience with ThruTalk, administering a dialer, or participating in a calling program
A demonstrated interest and/or involvement in progressive politics
Experience working remotely
While experience matters, we also believe that most skills can be learned, and we care as much about work ethic, creativity, determination, and values alignment.
Location:
This is a remote position. We are currently only hiring in the following states: AR, AZ, CA, CO, DC, FL, IA, IL, KS, KY, LA, MA, MD, ME, MI, MO, MS, NC, NY, OR, TN, TX, VA, WI, WV.
You can work from anywhere in those states as long as you are available for your shifts during US hours, have excellent internet, and the work gets done.
We are hiring remote, independent contractors to work as Quality Review Specialists on this exam.
Please note: This is a different role than the English Test Auditor, Tier 2 role with different qualifications, job tasks, and pay rate. If your goal is to become a Tier 2 English Test Auditor, please do not apply for this position.
You will…
Provide the first review of DET tests using an established list of criteria
Review tests in the queue within 24 hours of being uploaded
Communicate with the rest of the proctoring team as needed
Report to a Team Lead who will oversee your work quality and give you feedback on your performance
Remotely attend 4-6 monthly meetings as needed
Be willing and able to work a minimum of 20 hours a week (30+ is preferred!)
Be willing and able to commit to a “loose schedule” based on your availability
“Loose schedule” = defined hours in a given day, but not specific times
Maintain confidentiality and abide by an NDA
You have…
Native or near-native English fluency
At least 1 year of professional experience
The ability to read human behaviors, gestures, and facial expressions well
Very high attention to detail
Very high ability to follow process instructions precisely
Reliable, high-speed internet capable of streaming videos
Weekend availability
If you are an exceptional candidate, you also have…
Fluency in Mandarin, Arabic, or one or more Indian languages
Test proctoring experience
Availability to work 30-40 hours per week
Schedule & Contract Term Details:
Must commit to at least 20 hours per week but can work more if you desire
Hourly pay rate: $14 USD
Contract and all payments are done via Upwork (for non-US contractors) or via a staffing provider (for US-based workers)
All contracts are at-will. Duolingo or the contractor reserve the right to terminate contracts at any time.
Within the first 90 days, Duolingo considers your contract to be probationary. If the quality of your work and commitment to the guidelines set is satisfactory, this contract will continue beyond 90 days.
If you do not work for 20 days consecutively, Duolingo reserves the right to end the contract. If you wish to return, you may do so if there is a business need as determined by Duolingo.
If you do not meet the minimum weekly hourly requirements, and also fail to note this on the Out of Office calendar in advance, Duolingo reserves the right to end the contract.
Cognia is hiring seasonal assessment scorers to support our upcoming projects. As a member of our team your academic background will allow you to expand your expertise. You will join forces with like-minded professionals and see your work influence student achievement around the world. This position involves reading, evaluating, and assigning scores to computer-imaged student work – all from the convenience of your own home!
Scope of Work:
Read, evaluate, and assign scores to computer-imaged student responses to standardized test questions related to English/ELA, Mathematics, Science, Social Studies, etc.:
Attend and complete training sessions related to the content area being scored that is conducted by scoring leadership.
Demonstrate comprehension of training by passing qualifying tests containing pre-scored student responses via computer for each item trained.
Accept and apply performance feedback regarding scoring accuracy and production.
Maintain established accuracy and productivity standards
Competencies:
Possess basic computer skills and successfully use scoring and other software.
Learn and apply established scoring guidelines and scoring instructions.
Qualifications:
Bachelor’s degree required
Successfully complete a minimum of two college courses related to the content area being scored.
Compensation:
Scorers will be compensated at a rate of $15.00 per hour.
Note:
Assessment scorers are hired on a per project basis and may qualify to work multiple projects throughout the season
The position will allow you to work from home as an Independent Contractor on a flexible schedule of up to 20 hours per week completing tasks in a web-based evaluation tool. The tasks will involve determining the relevance and accuracy of information by performing online research and referring to guidelines provided to you. You will be rating tasks to validate data. You will be helping to authenticate data that will be used in live online search tools and applications by millions of users across the world.
Ideal Candidate:
Candidates for this position will need to have good research skills and a strong understanding of local and national information. Cultural, geographical, social media and current affairs knowledge are important in this role.
Job Requirements:
Fluency in English essential.
You must be living in the United States for the last 2 consecutive years
Working knowledge of local and national geographical areas
You must pass an open book online evaluation to demonstrate capability of reading and applying the guidelines
Experience/know-how of using online maps, search engines and website research
You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense
Sobre la Compañía: Ayudamos a Empresas a realizar pruebas y mejorar modelos de Machine Learning a través de nuestra comunidad global de más de 1 millón de intérpretes y lingüistas. Nuestra plataforma de entrenamiento de Inteligencia Artificial (IA) procesa todo tipo de datos (texto, imágenes, audio, video y datos geográficos) en más de 500 idiomas y dialectos. Nuestras soluciones de gestión de datos contribuyen a mejorar significativamente los sistemas de Inteligencia Artificial a través de una variedad de aplicaciones que van desde aparatos inteligentes avanzados y lograr la mejora de resultados de búsquedas en línea, hasta el reconocimiento avanzad0 de voz o del habla con el objetivo de lograr interacciones más humanas; entre muchas otras.
Sobre la vacante: Este puesto le permite trabajar desde casa como Contratista o trabajador/a independiente. Le permite contar con horario flexible y trabajar hasta 20 horas por semana realizando diversas tareas, utilizando herramientas de evaluación basadas en tecnología web. Tales labores incluyen:
Validación de información a través de la evaluación de tareas.
Determinar la relevancia y exactitud de la información a ser evaluada mediante la investigación en medios digitales y en base a lineamientos y guías a ser proporcionadas.
Comprobar la autenticidad de la información proporcionada a millones de usuarios en el mundo a través de aplicaciones y herramientas de búsqueda en línea.
El candidato ideal: La persona ideal para este puesto deberá tener excelentes habilidades de investigación y un sólido entendimiento de asuntos generales locales y nacionales. Deberá poseer excelentes conocimientos en asuntos culturales, geográficos, temas de actualidad y de redes sociales, lo cual es indispensable para este puesto.
Requisitos:
Es esencial el dominio de los idiomas Inglés y Español.
Haber residido en los Estados Unidos de América en los últimos 2 años consecutivamente.
Tener conocimiento de geografía local y nacional.
Aprobar examen en línea que evalúa la capacidad de procesar, evaluar y aplicar reglas y lineamientos.
Tener experiencia en el uso de exploradores/navegadores web, aplicaciones de mapas y búsquedas de sitios web.
Tener conocimientos sobre asuntos actuales e históricos en: deportes, noticias, redes sociales y cultura general sobre Estados Unidos.
Contar con conexión estable a internet de banda ancha y equipo de Hardware y Software necesarios para llevar a cabo las funciones antes mencionadas, lo cual deberá ser proporcionado por el/la postulante. Beneficios:
Horario flexible que le permite ajustar el trabajo en torno a su vida familiar/personal.
Mejor equilibrio entre vida laboral y vida personal.
App Annie is the industry’s most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry’s most complete mobile performance offering. More than 1,200 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business. We are headquartered in San Francisco with 12 offices worldwide.
Along with a market defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our standard, hold each other Accountable, continuously push Innovation and Win with Style.
What can you tell your friends when they ask you what you do?
I support our team with a wide variety of HR, administrative and operational tasks, while helping to cultivate a highly engaging and collaborative hub. In this highly visible role, I wear multiple hats, ensuring a world-class hub (office/workplace) experience for all of our employees to foster high performance. I am responsible for overseeing hub operations, facilities, greeting visitors, and maintaining hub vendor relationships.
You will be responsible for and take pride in….
You create and maintain an operationally sound and rewarding workspace filled with positivity for our team.
You Manage relationships with external parties (contractors, suppliers, etc.) and with building management, maintenance, and cleaning staff.
You continuously seek to improve our space, ensuring it is always tidy, organized, and inviting to our teams, visitors, and clients.
You develop an efficient procurement and inventory process for supplies, food, and beverages, while monitoring budgets and tracking spend.
You maintain a process of ensuring the office environment and procedures meet COVID health and safety regulation standards, and ensuring they are observed by employees and visitors.
You listen to the employees’ concerns and suggestions, implementing changes if necessary, to make them feel engaged and high-performing in our space
You partner with the People team on cultural initiatives, and support them with onboarding and off-boarding.
You act as the sole hub representative for our London hub, managing reception, and operational tasks, and serving as the onsite point of contact during business hours.
You should recognize yourself in the following…
2 years experience working in administrative, hubs, hospitality or similar fields.
2 years of HR/Generalist experience
Contagiously positive attitude and personality that benefits and enables our hub culture
Excellent organization, planning and prioritization skills with the ability to coordinate multiple schedules, visitors, and competing priorities with enthusiasm and positivity.
Exceptionally strong ownership and “can-do” attitude with an operational mindset.
Demonstrated ability to take existing processes and improve them, or identify the need for standard operating procedures where none previously existed.
Must be fluent in English both oral and written
Self-starter, able to work independently.
Must enjoy working autonomously while reporting up accurately.
Agile mindset with the ability to embrace change and switch gears at a moment’s notice; superb multi-tasker.
High attention to detail and ability to work efficiently and accurately when under pressure to meet tight deadlines.
Strong interpersonal and networking skills, effectively building relationships at all levels with both internal and external stakeholders
Experience with Google Suite (Calendar, Mail, Sheets, Docs, Slides, etc.)
Excellent verbal and written communication skills; can effectively communicate across various audiences, including senior leadership and executives
This is what we have to offer…
We provide a $1,000 (country equivalent) reimbursable WFH allowance to set you up for remote work success.
Internet allowance for stable internet connection, so your video does not freeze on Zoom.
Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing.
Paid leave, so long as you promise to come back!
Health and dental benefits.
An international team of talented and engaged people from different cultural backgrounds and locations.
Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps or even childcare support!
Unlimited access to online learning platform Udemy to help you develop your skills.
Virtual initiatives and events to keep you connected with your colleagues.
Maximus is currently looking for a Recruiting Coordinator in support of our FEMA project. The position is responsible for scheduling, sourcing, and data entry for the Recruiting Team.
Job Summary
Essential Duties and Responsibilities: -Works on assignments that are routine in nature, with responsibilities easily learned on the job. – Ensure all pertinent recruiting and onboarding is accurate. – Assist with recruitment and hiring efforts. – Assist employees with inquiries related to benefits, payroll and policy. – Responsible for managing processes and maintain a close and highly responsible relationship to the day-to-day activities of supervisors and staff.
Minimum Requirements: – High School diploma or equivalent with 1-3 years of experience. – May have training or education in area of specialization.
Education and Experience Requirements
Flexible schedule with availability to work weekends strongly preferred.
Home Office Requirements:
Hardwired internet (ethernet) connection with 20 Mbps minimum
Private work area and adequate power source
Candidate must provide computer (Chromebooks will not work) and monitors
*STARTING AT $16.00+ Based on Experience***$500 sign on bonus once 3 months of employment completed***Available for remote work*COMPANY INTRODUCTION:Polyconcept North America (PCNA) is the world’s leading promotional products supplier. With headquarters in Pittsburgh, Pennsylvania, PCNA operates Leeds, Bullet, Trimark, Trimark Powered by Leeds and Journal Books.PCNA serves as a single source for the widest selection of products, cutting-edge decoration and reliable service. JOB SUMMARY:The successful candidate will be the main contact for supporting customers and being responsible for all aspects of the order management processes. Responsibilities include the review of all incoming customer purchase orders (blank and imprinted) which involves the validation of all order information such as item info, pricing, inventory, special handling requests, imprint capabilities, shipping information, and qualifying the customers artwork. The OPS also works cross functionally with other operating departments and Sales team to support customer order requests. FUNDAMENTAL DUTIES:
Responsible for supporting our organizations service excellence goals and providing an enhanced service experience with every customer interaction, both external and internal
Responsible for analyzing, processing, and responding to customer sales orders and inquiries
Effectively “owns” and follows up on proper workflow of order from the time it comes in until it ships to ensure a positive customer experience
Initiates customer contact to resolve inquiries with prompt issue identification, proper routing and escalation, and will act as a central point of contact for customers and operations
Upholds quality standards and meets established service targets as they relate to assigned workload
Monitors inbound e-mail and phone queues and responds to basic questions regarding order status, price and availability, tracking information and order confirmation & invoicing
Provides consultative “expertise” for any/all customer inquiries, including our customized decorating options, art file reviews, and virtual artwork renderings
Ensures proper and concise documentation of inquiries and follow up
Works with Management to deliver on standard performance metrics to support departmental goals & requirements
Ensures customer shipping specifications are followed for critical orders and resolves discrepancies including working with internal and external customers
SKILLS AND KNOWLEDGE:
Superior telephone and written email etiquette and an ability to deal effectively with internal & external customers, peers and management
Excellent data entry skills to quickly and accurately review and input data
Ability to multitask in a fast paced environment
Must be detail oriented, organized, self-starter, and have the ability to prioritize workload effectively
Ability to build collaborative work relationships with different groups within the organization
Strong customer service and communication skills
Ability to analyze and interpret data and solve practical problems
Knowledge of general mathematical concepts, including percentages
Capacity to work with cross-functional teams and independently as needed – World class Teammate
Experienced in & thrives in a fast paced environment
Adaptable to change
MINIMUM QUALIFICATIONS REQUIRED:
Min. High School Diploma or equivalent
Minimum 2 years of experience in a customer service or account service capacity required
Proficient in Microsoft Office, specifically in Word and Outlook
The primary responsibility of the Senior Data Entry Specialist is to enter financial planning cases within the eMoney Financial Planning application. This includes entering all demographic information plus financial data relating to all aspects of an individual’s financial life that covers simple to complex financial scenarios.
The Senior Data Entry Specialist is also responsible for managing new work-order requests, prioritization of work, distributing case work to Data Entry team members and working with clients to review data entry output.
Job Responsibilities
Interpret and input all relevant profile and financial information, taken from various documents and sources, into the eMoney Financial Planning Platform.
Upload client’s financial documents into Financial Planning Platform’s document repository.
Act as the primary resource for Associate Data Entry Specialists & Data Entry Specialist regarding all data entry processes and procedures and financial planning questions.
Remain current on all financial planning terms and concepts to accurately and thoroughly interpret client data.
Develop and train Associate Data Entry Specialists and Data Entry Specialists to insure data accuracy and adherence to all privacy procedures and requirements.
Independently facilitate communication with clients regarding work estimates, contract signature, invoices and collections.
Conducts quality assurance reviews to insure accuracy and thoroughness of cases entered.
Provides support to Sales and Relationship Management regarding Data Entry Services available to both existing clients and sales prospects.
Assist the Operations Supervisor in communicating and managing deadlines.
Independently prioritize major project work for data migration conversions and day-to-day new data entry requests.
Work with Operations Supervisor to create, modify, and deliver cost estimates.
Provide Operations Supervisor with projections and reporting on past, current, and future KPI’s and turnaround times.
Track and Monitor data entry services via Salesforce and Microsoft Excel.
Work with technical support teams in the escalation of application issues and enter defects as appropriate.
Requirements (Education & Experience)
Bachelor’s degree or equivalent work experience required
2+ years working in the Financial Services industry
Working knowledge of financial advisory services operations preferred
Familiarity with the eMoney platform is a plus
Skills (Software, Soft Skills, KSAs)
Ability to read and interpret financial documents (pay statements, tax forms, quarterly investment statements, financial reports, bank statements, 401k & retirement plan statements, insurance documents, etc.)
Excellent organizational and time management skills
Must possess excellent data entry skills
Working knowledge of Microsoft Office programs
Must be able to strictly adhere to confidential information policies and procedures
Strong verbal/written communication skills
Proficient at handling billing invoices through PayPal
The salary range for this position is $41,000 – $54,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.
At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors’ value to their clients. Today, we serve almost 70 thousand financial professionals and supports over 4 million end clients.
At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.
nternews has US offices in Arcata, CA and Washington, DC which support a hybrid workforce with staff working remotely, fully in-office or partially remote. This is a remote-based role. Our ideal candidate is based in the Pacific time zone.
OUR COMMITMENT TO FOSTERING A CULTURE OF BELONGING
We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, and people of multiple races, nationalities, ages, sexual orientations and socioeconomic backgrounds. We are an EEO employer and encourage candidates of all races, genders, ages, orientations, ethnicities, and national origins to apply, and welcome those with alternative backgrounds and experiences.
DAY-TO-DAY TASKS will include:
Data Entry Administration
Manages and maintains a high volume of personnel data in Internews’ Enterprise Resource Planning (ERP) system and electronic records for employees and contractor new hires, mid-engagement changes, and exits;
Manages and maintains a high volume of enrollment data done manually into Internews’ third party vendor websites for new hires, mid-employment changes, and exits;
Sets up purchase orders in ERP system for contractors;
Performs regular data audits within all HR systems, updating data as needed in response to findings;
Supports SOP documents for Business World data entry processes as requested;
Performs annual terrorist screenings for all headquarters employee and personal services contractor staff, updates records in ERP.
Coordinates with Headquarters IT team on system troubleshooting and updates as directed;
Provides support related to implementation of new systems and system upgrades.
General HR Support
Manages HR help ticketing system, assigning tickets to other HR staff, following up on overdue tickets, and resolving issues as assigned;
Tracks new hire conflict of interest forms, escalating disclosures to senior HR staff as needed
Cross-trains on a range of other HR Associate duties and provides project support as needed
Reconciles department credit card for accounting; and
Possesses an understanding of and demonstrated commitment to upholding Internews’ Core Values.
QUALIFICATIONS WE’RE LOOKING FOR
University degree, or equivalent professional work experience
2+ years database experience, preferably with an ERP level software and insurance vendor enrollment websites
Experience with vetting services, web-authoring, intranet, and/or page layout software, a plus
Strong grasp of Microsoft Windows environment including MS Word, Excel, Outlook, and Explorer, and internet savvy
Proven ability handling confidential and/or sensitive information
Strong interpersonal skills, with the ability to navigate challenging circumstances while maintaining positive and professional relationships with teammates and staff members required
Experience working in collaborative team environment and able to take direction, yet work independently and complete tasks on time
Karna is seeking an experienced Project Coordinator to help assist leadership in the planning and execution of assigned public health communications project tasks according to deadlines and budget constraints. This includes organizing various project activities to execute project plans ensuring project goals and objectives are met. The Project Coordinator will assist management in execution of assigned tasks according to deadlines and budget constraints. The Project Coordinator will also provide administrative support to communications products, training development, and technical assistance (TA) implementation related to COVID-19 vaccine confidence. This includes organizing various project activities, directed by project management staff.
Responsibilities
Provide high-level administrative support to assigned departments/leaders
Work with department leadership and stakeholders to develop and execute project plans including communications plan, project scope, project timeline and milestones.
Proactively supports, tracks, and resolves cross-project dependencies, risks, issues/conflicts, and change requests to ensure that all targets and requirements are met.
Schedule and coordinate meetings for the team, clients, and outside organizations.
Work cooperatively with all project members to support the achievement of work plan activities designed to achieve identified goals and objectives
Prepare, format, and modify documents including correspondence, reports, drafts, memos and emails
Communicate across multiple project stakeholders to coordinate execution of project activities
Supports communication with project stakeholders to effectively communicate project expectations and status in a timely and clear fashion.
Develops and delivers progress reports, combining reports from multiple project team members
Plan, coordinate, and organize travel and logistics for project tasks
Support tracking activities for communication, training, and TA needs and feedback for project recipients
Track progress of projects and complete all assigned projects within specified time frames
Participate in the strategic planning of activities for the assigned area.
May review current systems and processes for possible improvements and implements process changes as appropriate.
Qualifications
Expertise in independently developing written products such as formal emails, progress reports, and presentations is required.
Experience with government programs, particularly in a consulting environment, is highly desired.
Bachelor’s Degree required in business, communications, or related technical field
1-3 years of project coordination experience implementing smaller scale projects
Background investigation required
Proficiency with Microsoft Office software (i.e., Word, Excel, PowerPoint, and/or Access).
Excellent coordination, organizations, and and facilitation skills
Strong oral and written communication, collaboration and relationship management skills required to effectively engage with stakeholders and coordinate logistically complex training adn communication programs.
Excellent problem-solving skills with the ability to work within a team to resolve issues in a timely way
Ability to manage multiple tasks and work independently in a demanding, dynamic environment
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