About this Role:
The PT Student Engagement Coordinator will help to implement strategies to engage and enhance nontraditional students’ learning experience across our partner schools, through a variety of efforts including, but not limited to digital marketing, programming, student support, and development.
This position will report directly to the Program Manager and be expected to work an average of 20-25 hours per week. You will work closely with the marketing, product, and account management teams to contribute to the company narrative of improving student success and retention in higher education.
Content Creation
- Work with both engagement and marketing to create student-centric collateral, social templates, and videos to promote Upswing services.
- Develop, write content, and track metrics for branded student emails to measure success.
- Collaborate with the social media team to provide engaging student focused content.
- Develop content and manage Ana school message plans
- Use data to inform and drive decision making with digital marketing efforts.
Program Development
- Work closely with the Program Manager to implement a variety of student engagement strategies to increase student usage across Upswing solutions.
- Collaborate across teams to identify engagement opportunities.
- Work with admins to implement engagement strategies.
- Work closely with the Program Manager and Data lead to identify opportunities with engagement metrics
Product Development
- Collaborate with product/design teams to provide guidance on new student related feature developments focused around the engagement funnel
- Collaborate with the Ana Taskforce Team to facilitate ongoing process and user development.
Student Support
- Outreach and troubleshoot situations with current students based on student feedback to address any questions or concerns they might have.
- Identify and create student resources that will educate and support students’ usage of the product suite.
- Assist the support team, especially as an Ana processor to communicate with students through our text messaging service
Who you are:
- Student-focused. You are tirelessly thinking of better ways to engage and support the student community in order to improve their learning outcomes.
- Storyteller. You use visuals and words to connect and relate to others around you.
- Strategic. Your mind identifies ways to not only make improvements, but also ways to implement them.
- Passionate. You want to be a part of a mission focused on education to help improve the outcomes for nontraditional students.
- Relator. You are able to connect with under-represented backgrounds and identity groups, and recognize multicultural values that you can translate in your communications.
- Data Driven. You use numbers to tell a story and make informed decisions.
- Agile. You enjoy working in a fast-paced environment, with (at times) vague directives to reach success.
- Creative. Thinking outside of the box is your jam and you are always finding new and creative ways to tackle problems to find solutions.
- Tech savvy. You do not shy away from leaning on technology to amplify your work.
- Lifelong learner. You have a desire to continuously learn and bring this new knowledge to your current work.
Company Benefits Include:
- $15-20 hourly rate dependent on experience
- 401k program with matching
- WFH, Professional Development, and wellness Stipends
- Virtual company events and happy hours
- Mission-driven, passionate coworkers and culture