Summary:
Responsible for analyzing, researching and processing incoming chargebacks through the billing platform.
*THIS IS A FULLY REMOTE POSITION*
Job Detail
- Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims.
- Provides evidence when merchants ‘request for information’ before it becomes a chargeback
- Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
- Ensures adherence and deadlines are met for all claims
- Ability to escalate issues to supervisors
- This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience
What to Bring:
- Strong analytical skills and ability to work accurately with billing transactions
- Clerical, technical, and administrative experience
- Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
- Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
- Must be able to work independently with minimal supervision
- Punctual, regular, and consistent attendance is required
- Ability to speak, read, and write professionally in English
- Must be flexible with working hours. Available to work all shifts including weekends, holidays and emergency shifts as required.
Perks & Benefits:
- fuboTV provides a highly competitive compensation based on experience and market standards.
- Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
- Free Premium fuboTV Account
- Health and Wellness initiatives including discounts on Gym Memberships.
- Unlimited PTO days and regular company-wide activities.
- fuboTV’s main Headquarters are located in Midtown Manhattan.
- fuboTV is an e-verified company