DESCRIPTION
Job summary
The Livestream Event Producer provides customer-centric event production services and overall event support at the highest level possible, through a mastery of systems and service, for the IT Services Event Productions team and its customers. Successful team members will be able to step seamlessly into a corporate livestream environment, have strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of our customers and team.
Key job responsibilities
• Daily customer communication support and management
• Manages meetings effectively; provides supporting documentation and aligns stakeholders
• Improves project and process efficiencies, while improving team goals
• Manages team goals, and program-related metrics
• Works on defined cross-functional projects, with increased ambiguity
• Able to spot risks, asks the right questions, and escalate appropriately
• Search out opportunities to help others improve skillsets and knowledge base
A day in the life
Pre-event:
• Assists customers with discovery calls and planning meetings
• Establishes project timelines and deliverables
• Sets deadlines for content delivery and ensures deadlines are met
• Manages technical resource scheduling
• Manages technical rehearsals
• Supports media playback and presentation testing
• Acts as liaison between customer and technical team
Event execution:
• Management of technical services for assigned events
• Dynamically flex to customer needs and adapt to complications
• Act as POC for customer escalation
Post-event:
• Manages post-event reporting and surveys
• Manages delivery and/or posting of recording for customer
• Manages post-event customer communications
BASIC QUALIFICATIONS
• 5+ years in event or production management
• Demonstrated ability to maintain and manage complex calendaring systems and databases
• Experience with livestreaming
PREFERRED QUALIFICATIONS
• 2+ years project management
• Experience communicating with a diverse audience, including the ability to propose solutions and explanations in writing
• Experience with live and virtual event operations
• Experience taking ownership and successfully delivering results in a fast-paced, dynamic environment
• Familiarity with event management processes
• Familiarity with video editing
• Strong desire to learn new technologies and systems
• Strong analytical skills and demonstrated ability to improve processes
• Proficiency with Microsoft Outlook and MS Office Suite. Optional, SharePoint, Visio, Tableau