| ABOUT THE ORGANIZATION | First Advantage is the world’s largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions. Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia. |
| EOE STATEMENT | We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |
| DESCRIPTION | The Verifications Specialist will provide administrative support services to our U.S. Verifications Unit via efforts to obtain verifications on non-criminal related background elements. Elemental data consists of employment history, professional licensures, educational degrees, DOT compliance, etc. The Verifications Specialist will ensure that work is completed in accordance with the established FADV policies, procedures, and standards working to support team with the implementation of process improvement initiatives when needed. Key components for sucess in this role is someone with organizational skills, “customer/client service first†mindset, attention to quality with speed and accuracy, as well as problem solving and executing with urgency (often within short-time frames). Role is contingent to start. Essential Duties and Responsibilities:Learn and operate under specific client Standards of Operations (SOPs) to complete each verification element.Observe, receive, and otherwise obtain information from all relevant sources in order to verify a specific element. This may require contacting applicants and/or clients to request additional information in order to verify an element.Research and verify contact information listed within an element to ensure validity of these sources.Communicate and respond with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged by telephone, by email, letter or fax.Document all elemental interactions or transactions, recording details of inquiries, comments, as well as actions taken.Refer discrepancies or unverified information to designated departments for further investigation.Meet and maintain departmental performance goals of daily number of touches and number of completed verifications. |
| POSITION REQUIREMENTS | Experience:Required- Minimum of 1-3 year of call center experience or a related role with solid history of verifying facts and data. Preferred- Demonstrated ability to perform repetitive tasks with a high level of accuracy PBSA Basic Certificate is a plusEducation:High School Diploma or GEDOther Knowledge, Skills, Abilities or Certifications:Self starter; proactive in solving problems, self-motivated to achieve individual and organizational goalsAdaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet departmental performance goalsStrong teamwork and collaboration |
