by twochickswithasidehustle | Sep 8, 2023 | Uncategorized
Role description 📖
We’re seeking an experienced and enthusiastic Product Support Specialist to join our growing global team. As part of the Reachdesk Product Support team you’ll be communicating directly with users and vendors to answer enquiries, resolve issues, manage documentation and ensure that all customers receive an outstanding level of service.
You’ll work closely with Customer Success, Product and Engineering teams to ensure a speedy diagnosis, prioritization and resolution of all issues. We want you to be an expert in the individual features that make up the Reachdesk platform and translate this expertise into solving customer issues. You’ll also help define and shape the product goals, priorities and roadmap based on your frontline knowledge of customer needs. Last but not the least, you’ll have a unique opportunity to make an impact on a growing Product Support team
What you’ll be doing 🧠
Communicating directly with users and vendors to answer product questions and address issues through email, chat, and video conferencing.
Providing consultative service by identifying customer goals, directing them to best practices and answering product questions.
Troubleshooting product issues and bugs from start to finish. Offering alternative solutions and going above-and-beyond where appropriate with the objective of delighting and retaining customers.
Continuously evaluating and identifying opportunities for process improvements that positively impact customers’ experience.
Prioritising and managing your backlog of tickets and staying on top of responsibilities.
Writing and improving Reachdesk help documentation. Assisting the development of best practices for handling support requests.
Identifying and tracking customer feedback to better advocate on behalf of our users.
Acting as a liaison between customers and the Product / Engineering teams to resolve product issues.
Collaborating with the Product team to shape product goals, feature priorities and roadmap based on your knowledge of customer challenges.
Outside of your daily responsibilities 🎧
Onboarding and mentoring new team members.
Partaking in cross-functional Projects.
Plenty more good stuff!
About you 👍
2+ years of experience in support or other service-oriented customer facing roles at a SaaS company.
Superb communication (both written and verbal), attention to detail and organisational skills.
Experience writing support content and documentation.
Strong troubleshooting, root cause analysis, and problem-solving skills with SaaS solutions.
Experience managing issues through the end-to-end support lifecycle: initial customer inquiry, triage, troubleshooting, and writing effective bug reports for the development team.
Experience making sense of complex issues and communicating clearly to customers and internal stakeholders of varying technical skill levels.
Experience supporting customers through tools such as Jira, ZenDesk or similar.
You love learning, you are curious, and you know it’s ok to ask for help – but you are also ready to help and support others.
Passion for startups and a self-starter.
Bonus Point: Ability to work within the Western Coast time zone, ensuring seamless collaboration and real-time communication.
What we offer 💰
Salary between $60,000 – $64,000 plus stock options.
The chance to build something special and work directly with experienced founders.
An opportunity to grow quickly with a company that is breaking new ground.
Full autonomy over your own team and projects.
Remote working & flexible hours.
Competitive Medical, Dental, Vision coverage.
401(k) matching program.
Unlimited PTO.
Our interview process consists of 🖋️
A 30 minute interview with a member of our talent team, focused on your experience, preferred ways of working and culture fit.
A take-home Written Exercise consisting of real customer inquiries, to evaluate your written communication skills.
A 60 minute interview divided in two parts. Where the first 30 minutes will be with a senior member of the Product Support team and the next 30 minutes with Hiring Manager
by twochickswithasidehustle | Sep 8, 2023 | Uncategorized
Are you an experienced accounting professional who would love a part-time, virtual position that would allow you to achieve the optimal work/life balance that you have always dreamed of? Would you enjoy using your bookkeeping expertise to remotely help small businesses thrive, all from the comfort of your own home office? Tired of commuting through nightmarish weather compounded with 50+ hour work weeks? If you’re interested in working part-time (between 25-30 hours a week) during traditional daytime business hours for an award-winning organization leveraging cutting edge technology to pioneer the work-from-home revolution, then we may have the perfect opportunity for you!
About Supporting Strategies
Since 2004, we have been empowering business owners by taking bookkeeping and operational support functions off their plates allowing them to focus on their core business. Supporting Strategies’ experienced professionals use our cutting-edge cloud-based platform, virtual infrastructure and proven process to deliver a full suite of outsourced services, including accounts payable, accounts receivable, bookkeeping, financial reporting, controller level services and payroll administration.
Supporting Strategies has over 100 offices throughout the U.S. and is continuing to grow rapidly! This momentum has created fantastic opportunities for accountants who thrive on providing exceptional client service while seeking optimal work-life balance as well as the strength of a network community of over 400 employees nationwide.
Why Work for Supporting Strategies?
SOUGHT AFTER FLEXIBILITY!
MEANINGFUL WORK/LIFE BALANCE – Our unique, virtual, work-from-home opportunities allow you to harmoniously balance your family obligations, passions, and love of ‘getting into the numbers.’
DISTINGUISHED REPUTATION – Supporting Strategies has received the distinction of being a Top 50 Franchisee Satisfaction Award winner by Franchise Business Review for the past 4 years running. Franchise Business Review has also named Supporting Strategies as one of the Best Franchises for Women consecutively over the past 3 years.
LEADING EDGE TECHNOLOGY – Opportunity to advance your technical skills using the latest and most innovative cloud-based platforms.
The responsibilities associated with this role are organized into areas that are very important to Supporting Strategies as an organization. We have purposely chosen the word “delight” when defining these responsibilities because it appropriately captures how passionate we are about these initiatives and we naturally hope you will share in our sentiment.
Client Delight – Building Great Client Relationships
Provide exceptional accounting and operational service to our clients.
Demonstrate thorough understanding of professional accounting and bookkeeping practices.
Keep abreast of the latest developments in technologies to deliver outstanding quality service.
Support client onboarding process for all assigned client engagements in accordance with defined process.
Execute, as applicable, processes related to accounts payable and accounts receivable management, bookkeeping entries, closing the books monthly as well as preparing financial reporting and analysis. May also include payroll, HR administration and special projects as assigned.
Collaborate with your manager and other Associates on your team to ensure all clients are delighted with our services through timely and effective communication, delivery on deadlines and stellar accounting support.
Manage day-to-day relationships with clients while performing within established processes and budget parameters.
Identify and recommend to your manager areas where Supporting Strategies may be able to provide additional services or tools to drive additional client value and efficiency.
Team Delight – Creating a Satisfying & Collaborative Virtual Environment
Complete virtual training with guidance from your manager in accordance with established Supporting Strategies procedures.
Communicate with your manager regarding your established schedule, desired hours and any potential capacity issues.
Participate in recurring team and one-on-one check-in meetings to ensure you are aligned for success.
Embrace coaching and feedback provided by your manager and implement changes as needed to help meet team and client goals.
Does everything you have read so far sound appealing? We hope so! If you meet the qualifications below, we would absolutely love for you to apply!
A minimum of a Bachelor’s degree in Accounting, Finance or related field.
5+ years of demonstrated ability to provide detailed level bookkeeping support – accounts payable, accounts receivable, closing books on a monthly basis and preparing financial reporting and analysis for small businesses.
1+ years of transactional accounting experience using QuickBooks for/in a professional organization.
Capacity and commitment to work part-time (between 25-30 hours) during traditional daytime business hours supporting clients.
Ability to communicate clearly and professionally, both orally and in writing.
Willingness to consistently and accurately follow established policies and procedures.
A passion for and sense of personal satisfaction in delighting clients and helping small businesses succeed.
Confidence in learning and embracing new technology to solve client issues.
Experience in developing strong remote team relationships based on trust, accountability, integrity, and sharing of best practices.
Commitment to maintain the highest level of confidentiality while working with client data.
A dedicated office space that has a reliable, high-speed internet connection.
Pay range
Pay Range
$28—$30 USD
As online scams are rampant, don’t fall victim to fraud. Supporting Strategies will never seek payment from you or request personal information from you prior to extending a job offer. Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat.
Supporting Strategies is deeply committed to creating a diverse and inclusive workforce. A diverse workforce is not just attained but is built upon a culture of inclusion and belonging. Supporting Strategies is an Equal Opportunity Employer.
by twochickswithasidehustle | Sep 8, 2023 | Uncategorized
Peachtree Versatile Assistants (VAs) function as executive assistants to clients. They are the main point person for clients and are responsible for interpreting and executing tasks assigned by the client.
We help these individuals and teams with administrative and operational tasks, giving them the gift of time so they can focus on growing their businesses. By hiring our “versatile” assistants (VAs) our clients gain access to a whole team of highly skilled professionals, all while saving on traditional employment overhead costs.
The Peachtree VA culture is founded on the ideals of passion and personality. Every assistant on our team has a passion for their trade and has the grit, natural curiosity, and spirit to match. It is with these qualities that we are able to deliver trustworthy, high-end assistance with a personable flair to our clients.
Responsibilities include, but not limited to:
Executive Assistant Support
Regular client interfacing (via phone/video conference)
Email management (checking/organizing one or more inboxes for each client)
Calendar management (coordinate internal and external meetings for multiple executives, manage hectic and complex calendars)
Preparing materials such as presentations, expense reports, spreadsheets, documents, etc.
Travel management (researching itineraries, making reservations, booking international and national flights, etc.)
Assist with the development of communications and content (e.g. webinars, newsletters, emails, website content)
Research tasks
Support implementing digital marketing plans (i.e. scheduling newsletters or social media posts, etc)
Operations Support
Creating/executing/maintaining standard operating procedures, workflows, and processes
Admin tasks associated with CRM software
KEY ATTRIBUTES
Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities
Professional and friendly demeanor
Detail-oriented, but able to work efficiently with minimal errors
Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly
Tech-savvy, eager, and quick to learn new technology
Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver
Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive information
Cope well with ambiguity and changes in direction as solutions are developed
Ambitious, engaging, positive self-starter, flexible, patient, and open-minded with a great attitude
QUALIFICATIONS
Bachelor’s degree preferred
Experience working remotely preferred
2+ years of providing complex calendar management, travel, and expense reports for 1 or more executives
Available to complete work, take calls, etc. during business hours Monday – Friday
At least 15 hours/week of availability
Previous experience managing multiple clients, accounts, and projects preferred
Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook)
A fast and reliable internet connection
Smartphone with email capabilities and the ability to download various apps
Preference to candidates proficient in common online programs/software used by small business owners.
***We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time
ADDITIONAL INFORMATION
Location: Remote
1099 contractor position
Hourly rate is $22/hr
All applicants may be subject to a background check
All candidates to complete a comprehensive skills assessment
Peachtree Versatile Assistants (Peachtree VA) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
by twochickswithasidehustle | Sep 8, 2023 | Uncategorized
Work Locations: With the exception of some select roles that have in-office requirements, A+E Networks operates on a flexible model that allows for remote, hybrid or full time in office work (in certain locales).
Office locations include New York City, Los Angeles, Chicago, and Stamford, CT.
Our list of eligible states in which employees may work remotely includes: California, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, South Carolina, South Dakota, Texas, West Virginia, Wisconsin, and Wyoming.
Division Story
The Marketing division is an in-house, full-service B2C/B2B brand and marketing team of talented, curious and purpose-driven members with diverse skill sets and backgrounds. We work on interesting and varied projects across multiple disciplines. As an employee of A+E Networks, you’ll be part of a global media and entertainment company that values diversity, representation, flexibility and kindness. In fact, Forbes named us one of America’s Best Midsize Employers, and Newsweek included us in their list of America’s Most Loved Workplaces for 2021 and 2022, as well as one of America’s Greatest Workplaces for Diversity in 2023. If this sounds interesting, read on for more details!
Job Description
We are looking for someone who enjoys doing a little bit of everything in their day-to-day. You could be planning the quarter’s corporate social media strategy one day, writing and sourcing creative for an important presentation the next or contributing your ideas to a strategic naming assignment. We do a little of everything in our department and the person who enjoys that, we’ll enjoy this team (and the role they play in it).
MORE ABOUT WHAT YOU’LL DO:
SOCIAL MEDIA: Oversee A+E Networks social media across Facebook, Instagram, Twitter and LinkedIn, including related corporate account(s).
Management – Manages day-to-day operations of corporate social media. Leads quarterly content calendar, brainstorms post concepts with team, sources creative assets across the organization, sends posts for approvals to PR leads, schedules posts in content management system, and tracks progress in Airtable.
Creative – Works with creative and photo team to find or create attention-grabbing art tailored for Instagram’s visual grid with optimized specs per platform. (A plus: experience selecting and cutting creative.)
Writing – Works with editing team to author post copy that complements art and conveys a clear marketing value. Overall, fine-tunes a more distinctive B2B media publication voice. (A plus: ability to author post copy.)
Strategy, Reporting, Growth – Further develops social media guidelines and ideates new editorial devices. Prepares performance reports quarterly with insights and recommendations. Strategizes on growing reach, engagement, and/or follower growth organically without budget. Collaborates with brand social teams and external agencies to share best practices.
ACCOUNT MANAGEMENT & COPYWRITING
Supports the Account Management and Copy Writing teams:
Manages assignments and projects under supervision of Sr. Account Manger
Writing assignments in partnership with Dr. Content Strategy and Lead Editor
PRESENTATION SUPPORT: Parters with other team members on creating and managing business narratives across divisions.
Management – Works with divisional leads to manage presentation projects, working directly in PowerPoint and collaborating with Sr. Designer, Global Brand Marketing.
Strategy – Outlines and builds compelling stories and persuasive sales/business narratives, with a data-backed approach.
Creative – Can design and/or edits high-level PowerPoint and Keynote presentations.
Reports to and works closely with Sr. Director, Account Management within Global Brand Strategy, on various corporate marketing projects.
WHAT YOU’LL LEARN:
On our team, you’ll have the opportunity to put all your creativity and love of social media and writing to work in a supportive environment with likeminded people. You’ll learn that all ideas are welcome on our collaborative team.
YOUR STORY:
1-2+ years of experience in social media or external content management. Experience in Sprout Social, Crowdtangle, or other social media content management systems preferred.
BA/BS preferred in Journalism, Communications, Media, Business or related field..
Proficiency in PowerPoint and Keynote desired.
Experience using Adobe Creative Suite, Figma, Box, Airtable a plus.
Polished attention to detail and accuracy, ability to filter errors and spot potential issues.
Multi-disciplinary and multi-talented, with a passion for learning many sides of the business.
Ability to navigate discretion around highly confidential information.
Excellent written and verbal communication skills.
A strong collaborator and comfort navigating corporate environments.
Go-getter with initiative, follow-through, resourcefulness, and can-do attitude.
Outstanding organizational skills, ability to prioritize multiple tasks.
Compensation
Hourly Pay Range: $21.13 – $26.95
Annual Incentive Target: 5%
The annual/hourly pay range displayed serves as a good faith estimate of the
minimum and maximum base pay range for this role. Compensation for the role will
be based on a number of different factors such as a candidate’s qualifications, skills,
competencies, location, and experience. A+E offers a competitive total compensation
package, which includes healthcare coverage, 401k matching, and a range of other benefits. Learn more at aenetworks.com/careers.
A+E Networks proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
A+E Television Networks is a joint venture of the Hearts Corporation and The Walt Disney Company.
We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.
by twochickswithasidehustle | Sep 8, 2023 | Uncategorized
Study type1-on-1 InterviewStudy formatOnlineCompensation$500 choice of dozens of digital gift cardsSession length1 hourDescription
We’re looking for to interview an expert to better understand the small cooking appliance market in the US, especially with respect to trends like product features, marketing strategy and sales before, during and after COVID-19.Device requirements
Device type: Computer with webcam.
You cannot use a tablet or a smartphone.
Recent Comments