Sr. Enrollment Coordinator – Remote

Job Description
Symetra has an exciting opportunity to join our team as a Sr. Enrollment Coordinator!

About the role

In this role, you will deliver high quality enrollment experiences, in partnership with the Enrollment Strategy Manager, for our broker partners and clients. You will handle configuration and EDI timelines for Symetra’s Enrollment Platform, while coordinating across the Benefits division to drive successful Voluntary enrollments.

What you will do

Timeline Management for Client Enrollments:
Leverage the Symetra Enrollment Platform to build and run the timeline of activities required to ensure a successful enrollment technology deployment
Configure and test each case build according to defined specifications from the broker, client, and carriers
Ensure all key project milestones are met
Assist the team with developing best practices and process improvement to create efficiencies in the enrollment process
Re-Enrollment Strategy:
Act as liaison for Regional Account Managers and serve as a single point of contact to support case re-enrollments
Maintain enrollments by uploading census files for new hires, EDI setup, loading in-force coverage information for reservice accounts, and running reports for internal and external account management
Support the renewal process by adding new product lines, changing enrollment file output configuration and other activities at renewal
Perform user acceptance testing
Establish and manage assigned cases to ensure all API and EDI files are tested and functioning as expected in production
Troubleshoot, perform root cause analysis, and resolve any transactional errors and/or case-level impacts
Participation Results Reporting:
Support the development of Voluntary participation reporting which will enable the organization to have better awareness of the success of various enrollment capabilities and methodologies
Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“At Symetra, you will find an environment where leaders, peers, and subordinates all work together. A place that values all your skills, whether academic, personal, or functional.” Alex A. – Corporate Records Manager

“We’re big enough to make an impact on the country, but small enough to care and know who you are and what you’re contributing to the organization. All new ideas are welcome!” Stephanie F. – VP Customer Service & Operations

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview

Salary Range: $73,200 – $122,000 plus eligibility for annual bonus program

Your experience and skills

Bachelor’s degree or equivalent work experience required
5+ years of progressively responsible work experience in group/voluntary benefits preferably through two of the following: benefits administration experience, enrollment firm or insurance carrier
Demonstrated experience as a Selerix case builder required
Extensive knowledge of insurance industry and market practices
Proven track record of influencing others and working with a diverse group of stakeholders
Excel Proficiency
Benefits Administration System Experience
Advanced knowledge of database structure and theory
Change management skills
Strong analytical, decision making, and problem-solving skills
Works well in a metrics-driven environment, with an emphasis on efficiency and individual production
Proficiency managing projects involving multiple collaborators
Self-starter with excellent organizational and time management skills
Fast learner with a focus on quality
Some occasional travel required
We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.