by Irma Moore | Mar 15, 2024 | Uncategorized
ssential Duties and Responsibilities:
- Maintain records for loaner units sent to customers utilizing SAP, Salesforce, and external spreadsheets where necessary.
- Tracks the duration that the loaner units are at customer sites and provides summary reports.
- Communicates with customers when loaner units are not returned in a timely manner using email and telephone.
- Issues invoices to customers that fail to return the loaner units.
- Works with Equipment Return Specialist to ensure that customer loaner requests are properly documented in Salesforce.
- Utilize good problem-solving techniques to resolve issues that prevent the timely receipt and return of loaner instruments.
- Knowledge of Neogen products.
- Manage customer equipment calibration and repairs with outside vendors.
- Make recommendations on how to improve internal processes and Salesforce/SAP.
- Adhere to GLP/ISO guidelines in daily activities.
- Other duties as assigned.
by Irma Moore | Mar 15, 2024 | Uncategorized
- Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio.
- Provide resolution of issues related to billing inquiries, and disputes.
- Identify, research, and resolve collection issues in a timely manner.
- Provide assistance with unidentified payment applications.
- Meet company deadlines for month-end close responsibilities.
- Assist with updating and improving documentation of policies and procedures related to assigned responsibilities.
Specific Skills/ Attributes:
- Excellent verbal and written communication skills
- Intermediate knowledge of MS Outlook, MS Word, and MS Excel.
- Self-starter capable of adapting to meet fast-paced and changing business needs.
- Ability to function in a collaborative, team-oriented environment.
- Able to work effectively with all levels of management.
- Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities.
Qualifications:
- Minimum 2 years of Accounts Receivable and/or Collections experience
- High school diploma/GED required (Associate degree in a business-related field preferred)
- Experience in handling escalated research situations
by Irma Moore | Mar 15, 2024 | Uncategorized
- Documents all actions taken on record listing updates and communication with service providers to manage personal workflow.
- Creates and maintains record listings in a resource database of organizations that provide programs and services for Iowans with disabilities.
- Communicate effectively through various forms of communication (phone, email, Zoom) with service providers throughout the state and nationwide.
- Research and gain knowledge of the complex systems of support for Iowans with disabilities and their families for understanding, to share information with the team, and to accurately add new services to database record listings.
- Analyzes data for quality improvement and information dissemination initiatives.
- Represent Iowa Compass by providing information about the program’s mission to internal and external stakeholders.
- Assists service providers in completing an annual verification to ensure their organization’s programs and services are accurately listed.
- Contribute ideas and work collaboratively with the Iowa Compass team.
- Reports regularly to the Iowa Compass Program Manager on the status of activities. Reports on the status of tasks and projects to the Database Administrator, as requested.
Required Qualifications:
- Bachelor’s Degree in related field or equivalent combination of education and experience in data curation and analysis.
- Inform USA’s Community Resource Specialist – Database Curator (CRS-DC) certification required at time of hire, or within 18 months of employment.
- One year experience providing data analysis, including the ability to become proficient in learning new and changing applications and software.
- Extensive proficiency in working with various communication tools (Skype, Microsoft Teams, Microsoft SharePoint, Zoom, etc.) including being able to perform in an online work environment.
- Excellent written and verbal communication skills, ability to quickly develop rapport.
- Experience successfully working in a position requiring independent judgement including effective task management that requires a high level of attention to detail, prioritization, effective communication, and critical thinking.
- Experience working as a cooperative and interactive member of a remote team.
- Ability to travel occasionally for professional conferences or team events at the Center for Disabilities and Development.
by Irma Moore | Mar 15, 2024 | Uncategorized
- Accurate and timely multi-system data entry of provider contract information in accordance with departmental policies and procedures to include delegated providers
- Database entry and provider directory maintenance, assuring that all providers included are accurately reflected according to departmental policies and procedures
- Maintains a working knowledge of contracting policies, procedures and process, in an effort to provide cross functional support to the contract services team on an as needed basis
- Responds to help desk inquiries in a timely and accurate manner. Appropriately escalates and follows through with complex issues
- Participates in continuous quality improvement efforts with an open mind and positive attitude
- Meets or exceeds departmental production and quality metrics on a consistent basis
- Performs all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School diploma/GED
- 3+ years of administrative, database and data entry experience in contract loading / knowledge in a managed health care setting or related environment
- 1+ years of experience in a HealthCare background
- 1+ years of experience in a role requiring solid prioritization/organizational skills
- Basic level of proficiency with MS Excel and Word
Preferred Qualifications:
- Data entry experience
- Proven ability to maaintain confidentiality while working with sensitive information
- Detail-oriented, well-organized and have the ability to multi-task effectively
by Irma Moore | Mar 15, 2024 | Uncategorized
- Generate and distribute customer invoices accurately and timely
- Monitor accounts receivable aging reports and follow up on overdue invoices
- Conduct collections calls and emails to resolve outstanding balances
- Negotiate payment arrangements and settlement agreements with customers
- Reconcile customer accounts and resolve discrepancies
- Prepare and analyze AR aging reports and provide updates to management
- Collaborate with sales and customer service teams to address customer inquiries and disputes
- Maintain accurate and up-to-date records of collections activities in the accounting system
Requirements
Qualifications:
- Bachelor’s degree in Accounting, Finance, Business, or related field
- 3 to 5 years of experience in full cycle accounts receivable, with a focus on B2B collections
- Strong Excel skills, including vlookup and pivot tables
- Excellent communication and negotiation skills
- Detail-oriented with a high level of accuracy
- Ability to work independently and meet deadlines in a remote environment
- Familiarity with accounting software (e.g., QuickBooks, NetSuite) is a plus
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